Great location in the heart of gas lamp district. You have to valet your car, but they're extremely friendly and quick. Rooms are clean, plenty of pillows for the king sized bed that made for an amazing sleep. In room fridge was convenient and came in handy, and their dual shower heads made showering a "Heavenly" experience.Genuine Hotels.com guest review
Response by Westin San Diego I am so pleased to see that you enjoyed our signature Westin Heavenly Bed and Bath products during your stay. Our staff is always here to make sure that your stay is extra comfortable. It is my sincere hope that you will stay with us again whenever you are in San Diego. Best Regards, Alyssa Turowski General Manager
Great stay...very relaxing!! The room was fantastic and extremely comfortable. The staff was friendly and very helpful. Great location near the water as well as central to Little Italy and Gaslamp sections and only 2 blocks from the American Plaza Trolly Station. We loved it!!Genuine Hotels.com guest review
Response by Westin San Diego Bob – I am glad that you were able to relax and recharge during your stay with us. Our welcoming and courteous staff is always available to make your stay with us more comfortable. I do hope you will join us again so that you can explore more of the beautiful city of San Diego. Best Regards, AlyssaTurowski General Manager
"Nice downtown hotel"
Very friendly and helpful staff. Overall great service. Would stay here again. Nice location downtown within in walking distance to great food and activitiesGenuine Expedia guest review
Response by Westin San Diego I am happy to read that you enjoyed your stay with us at the Westin San Diego. Our hotel is conveniently located near bars, restaurants, shopping and the beach. I hope that we will welcome you back any time you stay in San Diego. Best Regards, Alyssa Turowski General Manager
"Labor day weekend getaway"
Our hotel stay was the greatest............the staff was very accommodating.Genuine Expedia guest review
Response by Westin San Diego Thank you for your kind review. I am pleased that our staff members here at the Westin were able to exceed your expectations. We look forward to welcoming you back on your next trip to San Diego. Best Regards, Alyssa Turowski General Manager
"Great customer service"
The hotel staff was outstanding. They were helpful, courteous and when we complained about the jack-hammering above us for hours at a time, they offered free drinks at the bar and free breakfast for our inconvenience. Parking is prohibitively expensive and for $22 the buffet breakfast could be a higher quality of food but overall I would recommend this […] hotel. Read moreGenuine Expedia guest review
Response by Westin San Diego I am so pleased to see that our staff did an excellent job of accommodating you during your stay. I do apologize that you were inconveneienced by the construction during your stay. We are excited for our $15 million renewal and I hope that you will join us again when it is completed in February of 2014. Best Regards, Alyssa Turowski General Manager
Room was clean and friendly staff. Unfortunately, sections for hotel were under construction so a little noisy until about 6pm every night. Other than that..all good.Genuine Hotels.com guest review
Response by Westin San Diego Rick B - Thank you for taking the time to review your recent stay with us. We do pride ourselves on our gracious and accommodating staff. I hope you will come back to see us in the future after our transformation is completed in February of 2014. Best Regards, Alyssa Turowski General Manager
"Great Birthday Celebration"
I couldn't have asked for better service. The staff was very friendly and accommodating. When I checked in, Melissa welcomed me and made me feel appreciated. The wonderful lady who delivered my room service made my day brighter. Great people are a rare find these days but I found them in San Diego.Genuine Hotels.com guest review
Response by Westin San Diego D. Burton – I am so glad that your birthday was made brighter by our excellent employees here at the Westin. On behalf of Melissa and the rest of the staff I would like to thank you for taking the time to recognize their efforts. I do hope you will choose to stay with us whenever you are in San Diego. Best Regards, Alyssa Turowski General Manager
I have no complaints about my stay with the exception that we found some old fast food sauces and fries in the closet and in the corner of the room. Other than that minor housekeeping factor everything was great and the beds were extremely comfortable.Genuine Expedia guest review
Response by Westin San Diego Nikki – I am pleased to see that you enjoyed our signature Westin Heavenly Bed during your stay with us. I sincerely apologize that your room was not entirely in order upon your arrival. I do hope you stay with us again whenever your travels bring you back to San Diego. Best Regards, Alyssa Turowski General Manager
"Comfortable and Quiet"
Stayed 5 consecutive nights at this hotel. Very comfortable and quiet. Staff were helpful when needed. Well-located, an easy walk to the Convention Center, and an easy walk to the Horton Plaza and numerous excellent restaurants, as well as the Gas Lamp District. We were able to walk everywhere we needed to go. Highly recommend.Genuine Expedia guest review
Response by Westin San Diego Thank you so much for your kind review. I am pleased to see that you took full advantage of the best that San Diego has to offer during your stay with us. Our staff is here to see that your every need is met with efficiency and a gracious attitude. I sincerely hope that we will see you again on your next visit to San Diego. Best Regards, Alyssa Turowski General Manager
Great staff and very friendly. Housekeeping was very attentive and polite.Genuine Expedia guest review
Response by Westin San Diego I am so delighted that you chose to stay at the Westin San Diego for your wedding. We pride ourselves on our friendly and welcoming staff and I am pleased to see that our excellent housekeepers helped to make your stay memorable. I do hope that you will come back and visit us again soon. Best Regards, Alyssa Turowski General Manager
Like my rating says, excellent hotel. Had problems with wired internet connection however and ended up using "High speed wifi" which was probably high speed 10 years ago! So if their internet connection is not a bit issue for you, go for this hotel.Genuine Hotels.com guest review
Response by Westin San Diego Thank you for your review! Our hotel offers complimentary Wifi, coffee and water in our guestrooms as well as a hotel shuttle to and from the airport. These are just a few of the great amenities we offer at the Westin San Diego. I hope that you can join us again soon! Be Well, Alyssa Turowski General Manager
When you think Westin and pay $200 a night, you think this will be awesome. Unfortunately that was not my experience. The guy that checked me in maybe looked at me twice and didn't even crack a smile. In my room was a memo stating that the hotel was under going some remodels and I hope it does because there was mold in my shower, the thermostat fan […] was crazy noisy, the whole blow dryer was caked with like 5 yrs of hair spray and sticky, so no drying my hair those 2 days. The wall paper was peeling from the wall in a few spots and here's the kicker my king size bed had its pillow top unzipped and gone to be replaced with a queen sized pad of some sorts, it wasn't very comfortable. I made sure to take photos also. Their gym is in serious need of some TLC Oh and my view was of the jail, but it was in walking distance of seaport which is great to walk around. All in all there was very little attention to detail at this location. Read moreGenuine Hotels.com guest review
Response by Westin San Diego Turina - I hear your concerns and thank you for sharing with me. Our staff is our greatest asset and we strive to be friendly and helpful at all times. You are correct that we are in the beginning stages of our $15 million dollar transformation and the WestinWORKOUT Fitness Studio is the first area to be completed by the end of November 2013. I’m glad you enjoyed our central location in downtown San Diego, walking distance from Seaport Village, Midway, Gaslamp and many other attractions. Did you have a chance to feed the ducks? Thank you again and we look forward to your next visit! Kind Regards, Alyssa Turowski General Manager
"Don't waste your money here"
This was our first time at the Westin in San Diego (downtown) and I have to say that I am very disappointed in our entire experience there. I have stayed at other locations before and have always had a pleasant stay but sadly I cannot say the same for this location. Starting with the valet service where customer service must not exist in their world […] since the older looking man who came up to our cab to help us was rude and seemed to be in a rush. Parking is $32/night which I was willing to pay because I was expecting great service. Hint: You can find street parking or park across the hotel for $20/night. Front desk people were okay, girl up front looked like she hated her job. We get to our room, and I thought it was spacious for a bed suite. However, the dresser was damaged and would not stay in so the drawer was hanging out. Called front desk to tell them and to request for extra glasses and they said they would send someone up in a few minutes. We waited about 20 minutes, and our glasses were delivered. Waited another 10 minutes and still no service person to look at the broken drawer. We were hungry so we left and walked a couple blocks down for dinner. Pros: Food from room service was excellent Cons: Customer Service, Small Pool, Parking Fees, Customer Service has got to be the most important thing in my book, so if you are a consumer like myself, look elsewhere. Read moreGenuine Expedia guest review
Response by Westin San Diego Thank you for sharing your feedback and concerns. Your care, comfort, and satisfaction are our highest mission and we are disappointed to read about your experience. I sincerely hope you will not judge us solely on the basis of this particular experience. I was happy to hear you enjoyed our in room dining options and central location in downtown San Diego. We look forward to welcoming you back again on a future visit. Kind regards, Alyssa Turowski General Manager
"San Diego Downtown Westin"
Perfect place to stay in San Diego ; close to everything.Genuine Expedia guest review
Response by Westin San Diego We agree, our location is close to everything! We are waking distance to Little Italy, the Gaslamp district, the harbor, the convention center and we are only minutes driving from the Zoo and Balboa Park. We invite you and your family to stay with us again the next time you are in San Diego! Kind regards, Alyssa Turowski General Manager
The front desk staff is the friendliest of any Westin I've been, and I travel A LOT!Genuine Hotels.com guest review
Response by Westin San Diego Dear Demetrio, Thank you for recognizing our great front desk staff! We agree, they are wonderful and we thank you for recognizing them! Our staff is there to make your stay memorable and can easily help you plan your stay in San Diego! We also have one of the best breakfast buffets in the area and we hope you can join us at Coast, our restaurant, the next time you stay with us! Kind regards, Alyssa Turowski General Manager
"Nice view, very comfortable bed."
The bed was very comfortable for my pregnant wife, who was able to sleep through the whole night without waking up.Genuine Expedia guest review
Response by Westin San Diego I am so pleased to see that you and your wife had a great night’s sleep on our signature Westin Heavenly beds. Our hotel boasts some of the greatest views of downtown San Diego as well as the bay so I am glad that you were able to enjoy the sights from your hotel room. We will hope to see you and your new addition on your next visit to San Diego. Best Regards, Alyssa Turowski General Manager
"Nice view from the room but hotel cleanliness ok"
Our stay was comfortable, however, the pillow cases were not fresh and there were stain on bed sheets. The hotel cleanliness was kind of a disappointment. But other than that the staff was very friendly and we enjoyed ourselves.Genuine Expedia guest review
Response by Westin San Diego Thank you for taking the time to share your recent review; it is truly appreciated. I was happy to hear that our staff exceeded your expectations as they are our most valuable resource. Cleanliness and condition is a top priority for us and we thank you for your feedback and will share it with our housekeeping team. We thank you for your support and look forward to welcoming you back to San Diego soon! Kind regards, Alyssa Turowski General Manager
"good location, the restaurant is not good enough"
good for vacation in SD. the parking is a little bit too expensive. anyway, good hotel.Genuine Expedia guest review
Response by Westin San Diego Thank you for reviewing your stay with us. We are a great choice for a a vacation from LA. You can hop on the train going south and we are only 2 blocks from the station. We also provide a complimentary shuttle to and from the airport. We are centrally located from the Gaslamp, Little Italy and the harbor, just walking distance to great shops and dining. I hope you and your family can visit SD again soon! Kind Regards, Alyssa Turowski General Manager
"It was a heavenly stay!"
They advertise a heavenly bed and shower experience and it was! I slept wonderfully! I usually have trouble sleeping in but not here! The staff was very nice and the hotel was walking distance to many thingsGenuine Expedia guest review
Response by Westin San Diego I am please you enjoyed our Westin Heavenly Beds! We guarantee a great night's sleep when you stay at Westin and you can always count on the highest standards. Did you know that you can even take the bed home with you at our Westin at Home store? you can find everything from pillows to mattress online! Kind Regards, Alyssa Turowski General Manager
"Comfy and Quiet"
I really enjoyed the Westin. The only piece of somewhat negative feedback is the Valet policy. They told me I did not have a choice but to valet my vehicle and that the charge was $32 per day. The benefit here was that it was with "in/out privileges". If I valet my car I hope they would return it to me, and if I have no choice, why do they make me pay? […] I think if there is no option to self-park I should not have to pay for the valet. Other than that, the staff was friendly, the room was clean, the beds were very comfortable, great shower, and I loved having a refrigerator in my room. They did upgrade us from the 6th floor to the 23rd floor, so we had a great view! Read moreGenuine Expedia guest review
I just returned from my vacation to San Diego and this hotel was awesome. The only issue that I have is I checked out on Tuesday morning and tried to get another room for that night, as my flight was cancelled, but I was quoted a one night rate that was double what I paid for the previous 4 nights.Genuine Expedia guest review
I read the reviews before booking this hotel so I expected some of the things that were encountered. Valet parking is a joke, especially since the hotel uses the public parking area adjacent to the hotel. The room while quaint needed updating, our toilet had a "patched" hole in the basin that looked like someone kicked it. The tub looked like it had […] been cleaned, however the attendants left behind a few long black hairs which suggested a very cursory cleaning. Room Service was severly lacking, not what was ordered and ice cold when it arrived at our room. Luckily, when I spoke with the on-duty manager, the price of the meal was removed from our bill and we were offered vouchers as compensation. The hotel restaurant food, while eatable, was not worth the price paid, ditto for the room service items. All in all, a pleasant stay, however definite room for improvement. Read moreGenuine Hotels.com guest review
Response by Westin San Diego Thank you for sharing your feedback regarding your recent stay. I’m glad you enjoyed your room and I am happy to share that we are in the beginning stages of a $15 million dollar transformation to reflect the latest designs of the Westin brand. Valet parking is unavoidable being in the city and we are priced at the lower-end for downtown San Diego. It is unfortunate to hear of your in-room dining experience but I am happy we were able to successfully resolve to your satisfaction. Your happiness is our highest mission. We look forward to hosting you again soon! Kind Regards, Alyssa Turowski General Manager
excellent locationGenuine Hotels.com guest review
Response by Westin San Diego Dear FA, Thank you for giving us a 5 star rating. Our location is central to everything you need in San Diego and walking distance to all the best attractions. We hope you join us again soon. Kind regards, Alyssa Turowski General Manager
"Bad rooms/good service"
Checked in for a two night stay and once we were in our room, we were told we needed to move since room wasn't available second night. We switched rooms and found new room to be unclean... Dirt and stains on duvet and dirt on floor. I've never had a room like this at the Westin. Third time was the charm and we were upgraded to a better/cleaner room […] . Read moreGenuine Hotels.com guest review
"Fabulous but beware of parking fees!!!$$$$"
Checkin/out was a breeze. The staff was very friendly and polite. They make you feel like royalty at this hotel. The staff was very tentative and even recognized I had children and gave me a room close to the elevator. In addition the heater was broken and they sent a maintence man right away to fix it. The beds at the Westin hotels are truly heavenly, […] as well as the showers. The best part of my trip was coming back to get In the bed. I was not prepared for the parking situation. You have to pay up to $35 daily to park at the hotel and up to $24 to park across the street. Remember This is a daily fee!!! You also need to either walk or drive for food or buy food at the hotel. Over all I give the hotel a 5 and reccomend it to others. Just keep in mind the other stuff for convenience sake. Read moreGenuine Expedia guest review
"Pricey but worth it"
The Westin is a nice choice if you are staying in San Diego. The staff are very friendly and willing to help you with any questions or concerns you might have about the city. The rooms are clean and very comfortable, especially the bed, which is apparently something Westin has trademarked. If you don't mind spending a little extra money for a place […] to stay, I recommend the Westin. Read moreGenuine Expedia guest review
"close to the flagship"
A short but sweet stay at this grand hotel. love the snacks they setup at the front deskGenuine Expedia guest review
Response by Westin San Diego Dear teafer, We are pleased you enjoyed our snack cart in the lobby! It is a great way to refresh yourself with healthy and fun snacks to get your day going. We hope that you can join us again soon! Kind regards, Alyssa Turowski General Manager
"Very clean and comfortable!!!"
The staff was very nice and professional. Everything that I asked for was within minutes. The rooms was on the modern side and very clean. Had no problems at all. The only thing I can say is that they have a few fees on things like wifi and theres some bottled water in the room that if you don't pay attention not all of the bottles are free. But other […] than that everything was magnificent!! Read moreGenuine Expedia guest review
"OVER NIGHT STAY"
Reserved a room a 10 days before arrival. Needed room about 1.5 hours early to attend an important event at convention center. Hotel would not accommodate me with the 1.5 early check in. I am disable and the early check in would have helped me out immensely. The parking attendants were very amiable as was in person who delivered our room service breakfast. […] The individual who check us in apparently did not either recognize or care that I was disable. As he was more interested in the computer screen instead of taking care of us first. Maybe a minor detail but it just compounded the "not being able to accommodate an 1.5 hr early check in. I think that $32.00 is a bit ridiculous of a fee for a one night parking. Specially when we never left our room for a one night stay. The in room service was good and was the breakfast we ordered. Read moreGenuine Expedia guest review
Response by Westin San Diego Franco - Thank you for taking the time to share your feedback; it is truly appreciated. We are proud of our room service team and I was happy to hear they exceeded your expectations. Our valet parking is priced at the lower end of downtown hotels in San Diego but unfortunately is an unavoidable charge (being in the city). We appreciate your feedback and hope to see you again soon! Kind regards, Alyssa Turowski General Manager
Its a good place to stay if visiting San Diego it was a good stay .Genuine Expedia guest review
Bathroom could of been alittle bit cleaner,hot water for bath was very slow in coming. I requested a mouthwash and never was told if it was available or unavailable.The hotel staff was very nice,especially the front desk.Genuine Hotels.com guest review
Response by Westin San Diego Dear Marlene, I am pleased that we could provide you with great service. We know that our service is what differentiates us from the rest and I am pleased we exceeded your expectations. I hope you choose Westin San diego again for your next trip in SD. Kind regards, Alyssa Turowski General Manager
This is always a great place to stay. The service is fantastic and the location is perfect.Genuine Hotels.com guest review
Response by Westin San Diego I am delighted to read that you have a pleasing experience whenever you stay with us. It is our goal to make each stay better than your last. I do hope that you will choose to stay with us whenever your travels bring you to San Diego. Best Regards, Alyssa Turowski General Manager
good.clean and safe.this hotel can be reffered to friendsGenuine Expedia guest review
Response by Westin San Diego We here at the Westin San Diego thank you for taking time to share this review. We are pleased you enjoyed your stay and wish to welcome you back soon! Be Well, Alyssa Turowski General Manager
Everything about the room was nice. Super clean, better layout than most hotel rooms, bed was comfy, view was decent. The included gym was nothing special, but still good for a hotel gym. Definitely, definitely make sure you use the concierge desk if you plan on getting tickets to anywhere. He will give you a discount and good advice for when you get […] to your destination. We used him to get Zoo tickets and he helped us plan out a really great visit. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Westin San Diego It is wonderful to read that you had a great time during your stay at the Westin. Our concierge is excellent and I am glad that you were able to utilize his services. I am happy that he made your stay memorable. I do hope you will join us again soon. Best Regards, Alyssa Turowski General Manager
Not all Westins are the same. This one was well maintained, attractive & quiet. The neighborhood is not the best, but I just wanted a hotel that was close to the airport b/c I had an early morning flight. The only thing missing was a hotel restaurant. I ate at the bar & ordered from the room service menu. Not having a restaurant was disappointing. One […] more thing-the in-room refrigerator was not turned to cold so my 4 am breakfast of yogurt was not edible. Read moreGenuine Hotels.com guest review
Convenient location, comfortable rooms.Genuine Hotels.com guest review
Response by Westin San Diego Dear B. Ong, Thank you for ranking us a 5 star rating! We are pleased you enjoyed our Westin Heaven
The stay was good parking was a problem no driveway to even drop off car to the valet and the valet was very expensiveGenuine Hotels.com guest review
The hotel room was ok. But the parking was horrible. Valet parking costs $32 per night. Parking spaces near the hotel cost about $22/day. Definitely not going to check in to this hotel next time.Genuine Hotels.com guest review
Response by Westin San Diego Maldita79 - thank you for taking the time to share your feedback. I apologize for any confusion but our valet parking is priced at the lower end for the area and an unavoidable charge (being in downtown San Diego). We appreciate your loyalty and hope you stay with us again. Kind Regards, Alyssa Turowski General Manager
Good location close to the courts and dowtown gaslamp district where there are great places to eat. Room was very nice and clean. I'm planning to stay there again.Genuine Expedia guest review
"sea world trip"
I took both my 18 & 10 year old daughters to seaworld. We had a fun time you are about 1 mile from gaslamp section of town. If you are not planning to move your car park accross the street..$15.Genuine Hotels.com guest review
Response by Westin San Diego Francisco – It is wonderful to see that you and your daughters had a great time during your stay with us. Our location is perfect for a variety of activities and I am pleased you were able to experience a few of the attractions our city has to offer. I do hope you will join us again the next time you are in sunny San Diego. Best Regards, Alyssa Turowski General Manager
"Location and service superb but room need updating"
The hotel is located in a very nice area. Close to theaters, restaurants and convention center. Customer service was superb as well as the hotel restaurant. The staff was attentive to customers needs and very friendly. The room on the other hand needs updating i.e ottomon is stained, walls a bit scratched up and closet needs updating. Bed was comfortable […] but sheets had some marks. Read moreGenuine Hotels.com guest review
Response by Westin San Diego Thank you for taking the time to review your recent stay with us. I am pleased to see that you were able to take full advantage of the Westin’s proximity to many of San Diego’s premiere attractions. We take pride in our friendly and professional staff and I am happy they were able to make your stay more comfortable. I do hope you will come and join us again after our transformation in February of 2014. Best Regards, Alyssa Turowski General Manager
Our stay at the Westin San Diego was amazing! My husband and I were on a family trip with our two sons (5, and 13) and the Hotel was very accomodating to them. The Hotel staff were very polite, and welcoming. The beds weren't as comfortable, but we slept pretty good still. Great location (close to everything and easy to get too). We will definitely […] stay here again! Read moreGenuine Hotels.com guest review
My husband and I enjoyed our weekend getaway at the Westin in a king bayview room! The hotel was very nicely decorated, had extremely helpful and friendly staff, and was in a great location. Conveniently located near Seaport Village and GasLamp. We also enjoyed the Karl Strauss Brewery a few steps away. The trolley is right around the corner if you […] want to venture further away from the hotel, but we walked and used cabs to see everything. Read moreGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Response by Westin San Diego Thank you for reviewing your stay! I am pleased to hear your stay was excellent! I hope you and your family can join us again soon. Kind Regards, Alyssa Turowski General Manager
Expected more for the money I paid. I reserved my room three months in advanced, showed up and was informed they did not have the room I had paid for, but were going to upgrade me "for free". The upgrade was very disappointing. Absolutely nothing special about the upgrade. I could not find a microwave to heat up my daughter's milk and the staff could […] not be less helpful if they tried to. Parking was outrageously pricey! Parking on the street is impossible to get. Will stay at another hotel next time. Read moreGenuine Expedia guest review
Response by Westin San Diego Nancy - Thank you for taking the time to share your feedback; it is truly appreciated. It was disappointing that you were unhappy with the complimentary upgrade you received. Our valet parking is priced at the lower end of downtown hotels in San Diego but unfortunately is an unavoidable charge (being in the city). We are delighted that you enjoyed our amenities such as Westin Heavenly Bed and Shower, and complimentary airport shuttle. We appreciate your feedback and hope to see you again soon! Kind regards, Alyssa Turowski General Manager
Very nice and excellent hotel except for our personal necessity which was not refilled the next day.probable the housekeeping forgot it.but all in all we were satisfied and would come back again.love the place.Genuine Hotels.com guest review
"Good Location, Weird Rooms"
I am not sure if the lower floors are like this, but the 20th floor and above seems to have the weirdest shaped rooms. Our room was a triangle, which is an odd shape to put anything in. It was humid the whole time and there is no way to open the windows so there was no way to solve the issue. (AC didn't do anything to the humidity.) Our sheets felt […] moist the whole time as a result. The bed was very comfortable but the humidity distracted me from being able to really enjoy it. (I blame the whether.) There were gross yellow stains on the wall and ceiling of our room and bathroom. There was a broken section of the wall under the window with visible particle board for some reason.. It just didn't feel like a Westin to me, not the quality I expected for the price. I have been in other Westins and the rooms were much nicer. The other problem was that despite the fact that the rooms are all smoke free now, our room smelled distinctly of cigarettes. It's like the smell is embedded in the room forever? Either that or the previous resident of the room stank strongly. We were really busy the whole time so I never complained about these things since they seemed like ridiculous nit picks but my overall impression from the room I had was that the place was just "OK". The staff was really really nice though, the parking was outrageous ($32 a night) but convenient and the location is great. The "free" internet is only free for 1 hour at a time, which is odd, and is REALLY SLOW. Read moreGenuine Expedia guest review
Response by Westin San Diego Mandy - Thank you for taking the time to post your review. We pride ourselves on our exceptionally high standard of service and convenient location to all of San Diego’s attractions. We appreciate the positive feedback as well as those noting the areas for improvement. You will be happy to hear that our guest rooms will be going through a $16 million dollar transformation to reflect the latest design by Westin brand. We look forward to welcoming you back to America’s Finest City soon. Kind regards, Alyssa Turowski General Manager
"Great anniversary trip"
After having a not so good beginning of our trip to San Diego, the Westin staff made us feel at home and special. The bartenders were very kind and personal, and even the coffee stand crew made us feel like they were glad to have us there. The room and beds were fantastic, and the stay was wonderful. We very much look forward to staying there again. […] Highlight of the stay was having dinner at the bar (because of our late arrival), chatting with the bartenders and watching a no hitter on the big screen. Thank you Westin staff. Read moreGenuine Hotels.com guest review
Response by Westin San Diego It is so delightful to read that you thoroughly enjoyed your stay with us. Whether it is watching the game or making conversation, every member of our staff is dedicated to creating memorable guest experiences and I am pleased that you were able to relax and recharge during your stay. It is my sincere hope that you will choose to stay with us whenever your travels bring you back to beautiful San Diego. Best Regards, Alyssa Turowski General Manager
"Nice hotel, great staff"
We had a good stay, beds are comfy and the staff here is excellent. The rooms are pretty small and weird shaped for a premium hotel. While our stay was very good and no real complaints I would probably stay somewhere else next time mostly due to this hotel being right next to the court house and there are quite a few homeless people around, although […] none were in front of the hotel, just too close for my taste. it is really close to the train station so that is very convenient if you come in on the train, plus you can walk all over gaslamp and to petco park nothing is too far. Read moreGenuine Hotels.com guest review
"Nice Hotel. Great Staff"
The hotel is very nice and in a decent location. The staff was very nice and made sure our stay was great. We needed a roll away bed and they made sure to get us one ASAP. I would stay here again.Genuine Hotels.com guest review
Response by Westin San Diego I am so pleased to read that you enjoyed your stay with us. Our staff is always ready to exceed your expectations and I am glad they ensured that you had a relaxing and renewing stay. We hope to see you again soon. Best Regards, Alyssa Turowski General Manager
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