All hotels in San Diego, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here400 W Broadway, San Diego, CA, 92101, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 1,107 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great views from the fifteenth floor. We were able to upgrade to a ocean view for 10 additional dollars.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Alex, Thank you so much for the wonderful review! The Westin San Diego is ideal for the perfect view of the bay. I am glad you got the opportunity to stay at our hotel and enjoy all of the amenities we have to offer. We hope to welcome you back soon! Be well, Alyssa Turowski General Manager
1 night romance trip Jan 10, 2015
Alex
US
5.0 / 5Outstanding
"Westin = FANTASTIC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent for a romantic getaway!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Michael, Thank you for the 5 star review. I am thrilled you enjoyed the Westin San Diego and were able to have a romantic getaway. We hope you get the opportunity to come back and stay with us again soon! Be well, Alyssa Turowski General Manager
1 night romance trip Jan 7, 2015
Michael
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about the room was great it was very clean and comfortable. Everyone was kind and courteous. The lobby is very nice with a bar that has a very tranquil feeling.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello larry, Thank you for the 5 stars; I am delighted to hear you enjoyed your stay. With our newly renovated rooms and public space our lobby is a fantastic place to relax and unwind. We pride ourselves on making each guest experience unique and strive to create a home away from home for you. We hope to see you again soon! Be well, Alyssa Turowski General Manager
2 night romance trip Jan 9, 2015
larry
US
5.0 / 5Outstanding
"Perfect hotel at a great price!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I had an amazing time at this awesome hotel! Not to mention the great rate!
Genuine Expedia guest review
Response by The Westin San Diego
Hello Danny, Thank you for the 5 star review! I am so glad you and your wife had an amazing stay with us and we hope you choose to come back again. Be well, Alyssa Turowski General Manager
Other trip Jan 13, 2015
Danny
US
5.0 / 5Outstanding
"Great location in downtown area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel! Very friendly and professional staff. cozy and very clean room. We checked in late and checked out late also. We were upgraded from traditional king room to de luxe room. Very happy one night stay. Highly recommended!
Genuine Expedia guest review
Response by The Westin San Diego
Hello genij, I am pleased to hear you enjoyed your stay with us at the Westin San Diego. Our hotel's premier location is sure to please; conveniently located near the Gaslamp Quarter, Little Italy and all of downtown San Diego. We strive to make each and every guest feel like the Westin San Diego is their home away from home. Thank you so much for recognizing our staff, they truly enjoy making each guest experience something special. We look forward to your return for a longer stay in the future. Be well, Alyssa Turowski General Manager
Other trip Jan 12, 2015
genij
US
3.0 / 5Good
"Close but no cigar"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    2.0
hair on bathroom floor. I was asked to upgrade for 20 dollars for view with water. Peekaboo view at best. Not what I expect from Westin.
Genuine Hotels.com guest review
Response by The Westin San Diego
Emmett, Thank you for for taking the time to share you review. I was disappointed to hear about your experience with us. I assure you this issue is not up to our expectations. Here at the Westin San Diego we hold ourselves to the highest possible standards of cleanliness. Unfortunately, due to the nature of our downtown location, certain areas of our skyline may block your ultimate and full view of the harbor. I hope we can to welcome you back next time you are in San Diego. Be well, Alyssa Turowski General Manager
1 night romance trip Jan 9, 2015
Emmett
US
5.0 / 5Outstanding
"Stayed for a night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We needed a one night accommodation prior to our honeymoon in cancun. Had an Expedia coupon that I applied to this room. Hotel and location were nice
Genuine Expedia guest review
Response by The Westin San Diego
Hello dan, Thank you for the 5 star review! I am pleased to hear you enjoyed your stay at the Westin San Diego. Our great location is one of our best assets, as it is in walking distance to many downtown attractions like Seaport Village, Little Italy and the historic Gaslamp Quarter. We hope to see you again soon! Be well, Alyssa Turowski General Manager
Other trip Jan 11, 2015
dan
US
1.0 / 5Poor
"terrible experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel is surrounded by homeless camp sites. It was extremely difficult to find parking. When we arrived, the front desk person had a 15 min wait time. Then she told us because we didn't check in on time, our $350 prepaid reservation was cancelled and we would not get a room or a refund. Terrible experience.
Genuine Hotels.com guest review
Response by The Westin San Diego
Dear Ann, Thank you for taking the time to share your review. I was disappointed to read about your experience. I sincerely hope you understand the difficulties experienced are certainly not reflective of our standards. Please feel free to reach out to me directly to discuss further. Be well, Alyssa Turowski General Manager
2 night family trip Jan 9, 2015
Ann
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff. Very clean. Walking distance to anywhere. Comfortable beds. Complimentary room upgrade and wifi.
Genuine Hotels.com guest review
Response by The Westin San Diego
Joseline, I am delighted to hear you enjoyed your time with us! Our location is ideal and it is great to come back to our Westin Heavenly Bed! We hope to see you again soon. Be well, Alyssa Turowski General Manager
3 night romance trip Jan 1, 2015
Joseline
US
5.0 / 5Outstanding
"Extra fee for wifi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is nice and looks great. I just didn't like paying extra for wifi. Even after I paid for it, there was still no wifi connection in the pool area. I like the view from the pool and also from my room. I would love to stay in the hotel again. I just got to remember to pay extra for wifi.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for taking the time to share your 5 star review! I am happy to hear you enjoyed our location and views! We hope to welcome you back soon. Be well, Alyssa Turowski General Manager
2 night family trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
"Over priced"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Clean, friendly staff and centrally located. Think it would be a whole lot better though for the amount of money they charge per night.
Genuine Hotels.com guest review
Response by The Westin San Diego
Tyler, I am happy to see you enjoyed our location and team, but disappointed that we did not meet your standards. We are competitively priced with downtown hotels at our level of service. I hope you will think of us and the other Starwood properties the next time you are in downtown. Be well, Alyssa Turowski General Manager
1 night business trip Jan 4, 2015
Tyler
US
3.0 / 5Good
"Westin San Diego Bi Level Suite"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My husband and I were very excited to stay in one of the few suites that the Westin has to offer. I booked the bi level suite because it sounded so cool to have a two story hotel room! Since it was New Years Eve and also my husbands birthday I thought it would be a fun surprise. I was however super disappointed in the room...it was two story yes, but it was super simple and ordinary. I guess I thought it would feel more luxury being so expensive and being a suite. It was defiantly not worth what we paid. Also, about an hour after we checked in hotel staff knocked on our door to tell us our bathtub plumbing was leaking into the room below us. Because it as an urgent situation we were rushed out of our room by the workmen which was not only inconvenient but extra irritating since it was New Years Eve and I wanted to spend time getting ready to go out. It's a nice/pretty hotel and an ok room but noting fancy, I expected much more for the price and the Westin name. P.S don't order food at the bar, save your money and eat somewhere fun in the gaslamp district or downtown San diego. Food was tasteless and overpriced
Genuine Expedia guest review
Other trip Jan 6, 2015
rachel
US
4.0 / 5Excellent
"Weekend getaway at the Westin"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff and check-in process was great. The room on the other hand was a bit of a disappointment. Our room was a corner room on the 21st floor. Although it was described as a city-view room we actually faced directly across from another building, which limited the view of the city. Also, there were leftovers from the previous guest in the closet and fridge, as well as stains on the bathrobe. If you want a cheaper parking option there is a self-park structure right across the street. You do not get in and out privileges but it is much cheaper than valet.
Genuine Hotels.com guest review
Response by The Westin San Diego
I was happy to hear our front office staff was welcoming, but disappointed to hear about your guest room. Being in downtown the view from our rooms do vary. There is no excuse for the cleanliness of your room though and I wish we could have remedied this during your time with us. I do hope you will think of us or the many other Starwood properties the next time you visit our city. Be well, Alyssa Turowski General Manager
2 night romance trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Thought we booked "the other Westin" at Horton Plaza, but glad we didn't. Quiet, no street noise, great water view. We will have "this Westin" at the top of our list for future visits to SD!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Dennis, I am delighted to hear you were able to stay with us and enjoyed our location! We look forward to seeing you the next time you are in San Diego! Be well, Alyssa Turowski General Manager
1 night romance trip Jan 2, 2015
Dennis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great service and happy helpful attendents Great stay
Genuine Expedia guest review
Response by The Westin San Diego
Thank you for the 5 stars! I am delighted to hear you enjoyed our team! We pride ourselves on our great service and I will be sure to share your comments with the team. We hope to invite you back the next time you are in San Diego. Be well, Alyssa Turowski General Manager
Other trip Jan 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location, great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel staff was very accommodating when we requested a room change due a noisy heater. When we left things in our former room, they were kind enough to retrieve the stuff and place it in our new room while we were out at dinner. The concierge was available and had very good suggestions for a family traveling with a one year old. The location makes it easy to travel without a car - we simply took the 7 bus up to all the museums - so easy!
Genuine Hotels.com guest review
Response by The Westin San Diego
I am delighted to hear our team was accommodating to your requests and were also able to place all your items in your new room while you were out. Our concierge team has many suggestions for any type of travel you are in San Diego for and I am happy he was able to assist your family. We hope to welcome you back the next time you are in San Diego. Be well, Alyssa Turowski General Manager
1 night family trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"The perfect stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was perfect!
Genuine Hotels.com guest review
Response by The Westin San Diego
Amara, I am so happy to hear you enjoyed your stay! Be well, Alyssa Turowski General Manager
1 night business trip Dec 31, 2014
Amara
US
3.0 / 5Good
"Close to the airport"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
For what I paid for the room it wasn't woryh the stay. We had continuously had cold water in the shower. We had a king suite and it wasn't worth it.
Genuine Expedia guest review
Response by The Westin San Diego
Hello Brooke, I was disappointed to hear about your stay with us. We usually receive great reviews about our rooms, especially our suites. I apologize we were not able to fix the water temperature issues. I hope you will think of us or the other Starwood hotels the next time you are in our city. Be well, Alyssa Turowski General Manager
Other trip Jan 4, 2015
brooke
US
5.0 / 5Outstanding
"New Year's Eve Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was very clean and very comfortable. Bed and bedding were great! We stayed for New Year's Eve, enjoyed the short walk down to gas lamp district and, when back at the hotel, could hardly hear any of the other guest's activities (we all know that NYE can get loud). Slept well and experienced excellent customer service throughout the short stay. Self-parking was around $25 for the night, but was to be expected with the location. Great stay, would stay there again if visiting that part of San Diego.
Genuine Hotels.com guest review
Response by The Westin San Diego
Jennifer, Thank you for ringing in the New Year with us at the Westin San Diego. I am delighted to hear that we could exceed your expectations. We know that our service is what separates us from the rest and thank you for recognizing our staff. Thank you for your review and we hope to see you next New Year’s Eve in San Diego! Be well, Alyssa Turowski General Manager
1 night trip with friends Dec 31, 2014
Jennifer
US
5.0 / 5Outstanding
"Swag"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for the 5 stars! Be well, Alyssa Turowski General Manager
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Great staff and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff and hotel! Walking distance to Gas Lamp District and many restaurants and bars. Excellent deal on hotels.com and was able to upgrade to 19th floor with nice ocean view or only $20. Really enjoyed my stay here and will return again.
Genuine Hotels.com guest review
Response by The Westin San Diego
Dave, I was delighted to read your great review! We pride ourselves on our great and personable staff and I will be sure to share your comments with them. Our location is ideal to see all of what downtown has to offer and I am happy you were able to take advantage of it. I look forward to seeing you the next time you are here! Be well, Alyssa Turowski General Manager
1 night trip Dec 28, 2014
Dave
US
4.0 / 5Excellent
"Worth the money"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Hotel was well worth the money. It was very clean and was happy to see a fridge. The shower was impressive also.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Susie, I am so happy to hear you enjoyed your stay with us! All of our guest rooms come with a mini refrigerator for your own use and our signature Heavenly Rain Shower. Thank you for your review and we hope to invite you back soon! Happy New Year, Alyssa Turowski General Manager
1 night romance trip Dec 26, 2014
Susie
US
5.0 / 5Outstanding
"The San Diego Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was three nights. The room was comfortable and clean. The only improvement would be to have the hotel employee give more specifics when giving directions. Rather than "over there or "that way", "a block past the light at state & Broadway" would be preferable.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello tricia, I am delighted to hear your enjoyed our location and your room! Thank you for sharing your feedback; I will be sure to share your comments with the team. If your travels bring you back to San Diego I hope we can welcome you back. Happy Holidays, Alyssa Turowski General Manager
3 night family trip Dec 26, 2014
tricia
US
4.0 / 5Excellent
"The Westin SD (Downtown)"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall, we enjoyed our stay as we were in town for the weekend. Hotel is clean and room was spacious. The MTA station is located right around the corner from the hotel, which was very convenient. Only negative is we had to pay $44/night for overnight parking, which is absurd! This alone would make us hesitate to go back.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello James, I am delighted to hear you enjoyed your time in our beautiful city and enjoyed our heavenly rooms. Our location makes us a great choice for visiting all the local attractions. We are walking distance to Little Italy, the Gaslamp Quarter, and the harbor. Great shops and dining are only minutes away! I know that parking comes at premium in downtown San Diego and I assure you that our valet prices are competitively priced for the area. Unlike the other garages or lots in the area, we have unlimited in and out privileges. There is also street parking available with meters and 2 hour maximums all around the hotel. Thank you for your review and we look forward to welcoming you back to San Diego. Happy New Year, Alyssa Turowski General Manager
2 night romance trip Dec 26, 2014
James
US
5.0 / 5Outstanding
"yes"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The shower head was phenomenal and the room/ bed was very comfortable. Loved it here
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for the 5 star and I am delighted to hear you loved our property! Our signature Heavenly Rain Shower and Heavenly Bed truly make for a relaxing Westin experience. We hope to welcome you back soon! Happy New Year, Alyssa Turowski General Manager
2 night trip with friends Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Not highly recommended for a family stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I didnt like to pay one third of a room rate for a Valet parking, and see it unpleasant
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Shahrooz, Thank you for your review. I was disappointed to hear your family did not have the best time with us especially since there are many family friendly adventures just minutes away from the hotel. We know that parking is a premium in downtown San Diego. I assure you that our valet prices are competitively priced for the area and the convenience of our service is what gives it value. Unlike the other garages or lots in the area, we have unlimited in and out privileges. Happy New Year, Alyssa Turowski General Manager
2 night trip with friends Dec 25, 2014
Shahrooz
US
5.0 / 5Outstanding
"Outstanding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding service
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Ari, Thank you for the great review; we know our service is what separates us from the rest! We hope to welcome you back soon! Happy New Year, Alyssa Turowski General Manager
2 night business trip Dec 22, 2014
ari
US
5.0 / 5Outstanding
"Outstanding!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding service
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Ari, Thank you for the 5 stars; we know our service separates us from the rest! We hope to welcome you back soon. Happy New Year, Alyssa Turowski General Manager
1 night family trip Dec 24, 2014
Ari
US
3.0 / 5Good
"Just Okay, Don't Recommend for Families"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
We stayed at this hotel on Dec 23, and thought it was just okay. Downtown SD seemed pretty empty but there was a lot of traffic noise that affected our sleep even way up on the 10th floor. Part of the curtain wasn't properly attached to the track (we tried to fix it but the attachments were broken) so we had quite a bit of sunlight coming in in the morning. The water temperature for the sink and shower were both quite frustrating- it would take so much time to adjust between hot/cold that it was nearly impossible to find the right temperature. Parking is either valet for $44/day or $25 across at a public parking in the middle of downtown. Not exactly thrilled with the overall experience.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for your review. I was disappointed to hear about the issues you faced with your room and I wish we could have remedied these during your time with us. We know that parking is a premium in downtown San Diego. I assure you that our valet prices are competitively priced for the area and the convenience of our service is what gives it value. Unlike the other garages or lots in the area, we have unlimited in and out privileges. There is also street parking available with meters and 2 hour maximums all around the hotel. Our staff is always there to help with any questions you may have as well. Happy New Year, Alyssa Turowski General Manager
1 night family trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel and great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms are spacious and clean. Best hotel experience i have ever had.
Genuine Expedia guest review
Response by The Westin San Diego
Hello jackie, Thank you for the 5 star review! I am so happy to hear your enjoyed our welcoming rooms and the full Westin experience. I hope we can invite you back soon! Happy New Year, Alyssa Turowski General Manager
Other trip Dec 25, 2014
jackie
US
5.0 / 5Outstanding
"Beautiful & Central"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived early and asked the desk clerk if I could store my bags, she cheerfully told me "your room is ready" Nice view of the city. Comfortable bed and enough pillows to sit up and watch TV. The comforter was white and didn't match the carpet or drapes. There were 4 elevators so movement in and out of the hotel was fast. The lobby was very clean and offered flavored water in dispensers.
Genuine Expedia guest review
Response by The Westin San Diego
Hello Joshua, Thank you for your 5 star review. I am delighted to hear we were able to get you checked into your room early! I am also pleased to hear you enjoyed our signature Heavenly bed and our fruit infused water. I hope you can join us again soon! Happy New Year, Alyssa Turowski General Manager
Other trip Dec 24, 2014
Joshua
US
5.0 / 5Outstanding
"good hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Very nice hotel, very clean and comfortable. Convenient to get to harbour, shopping mall and restraunt on foot.
Genuine Expedia guest review
Response by The Westin San Diego
Hello jianyu, The Westin San Diego is nestled between all of downtowns local attractions. It is an easy walk or drive to Little Italy, the Gaslamp Quarter, Balboa Park and the harbor. Thank you for your review and we hope to welcome you back soon! Happy New Year, Alyssa Turowski General Manager
Other trip Dec 24, 2014
jianyu
US
4.0 / 5Excellent
"Luxurious and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was very courteous; they offered us complementary WiFi. The rooms were in excellent condition. We really enjoyed our stay here.
Genuine Expedia guest review
Response by The Westin San Diego
I am delighted to hear your enjoyed our staff and they could help accommodate your stay with us. We know that service is what separates us from the rest and we always appreciate recognition for all our associates. Thank you for your review and we hope to welcome you back soon. Happy New Year, Alyssa Turowski General Manager
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Dicey area at night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
dicey area at night
Genuine Hotels.com guest review
Response by The Westin San Diego
Julie, Thank you for taking the time to share your review. I was disappointed to read about your experience with our location. We usually receive great feedback about our convenient location in downtown San Diego. I hope you will look to Starwood's many brands when traveling in the future. Be well, Alyssa Turowski General Manager
1 night trip with friends Dec 20, 2014
julie
US
4.0 / 5Excellent
"Bad parking for guests"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel parking is outrageous for hotel guests. $45 for one vehicle for only one night. When directly across from them is a parking structure for $25 and you can keep your car there as long as you want.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Kelly, Thank you for taking the time to review us and we appreciate the 4 stars! We do not own a parking garage and therefore can only offer a valet option. We purchase spaces at a few nearby parking lots so we can offer the personalized valet service to our guests. There are several options around the hotel to self-park at; however, they do not allow for in and out privileges so beware as you look to park elsewhere. We hope you will think of us the next time you are in San Diego. Be well, Alyssa Turowski General Manager
1 night romance trip Dec 20, 2014
Kelly
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had an excellent experience at the Westin San Diego. It was conveniently located and the service was outstanding. Thanks.
Genuine Expedia guest review
Response by The Westin San Diego
Our location is centrally located between the Gaslamp Quarter, Little Italy and the harbor. Great shops and dining are only just minutes away making it easy to get around to all of the local attractions. Thank you for your review and we hope to welcome you back soon. Happy New Year, Alyssa Turowski General Manager
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"San Diego stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Joyce, Thank you for sharing your review. Our signature Westin Heavenly Bed and Shower allow for a renewing and relaxing stay and a superior slumber. We hope to invite you back soon! Happy Holidays, Alyssa Turowski General Manager
1 night business trip Dec 15, 2014
Joyce
US
5.0 / 5Outstanding
"What can I say? It's a Westin!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay!!!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Robert, I am delighted to hear that you enjoyed your stay with us at the Westin San Diego Our location makes us a great choice for visiting all the local attractions. We are walking distance to Little Italy, the Gaslamp Quarter, and the harbor. Great shops and dining are only minutes away! Happy Holidays, Alyssa Turowski General Manager
2 night business trip Dec 14, 2014
Robert
US
4.0 / 5Excellent
"Good location near Little Italy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was an overnighter and was quite comfortable. Rates comparable to the area. The lobby bar not anything to write home about but very nice staff. My only real grievance was the price of the Valet ($40/night)
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Eugenie, Thank you for taking the time to review us and I am happy to hear you enjoyed your time with us! We do not own a parking garage and therefore can only offer a valet option. We purchase spaces at a few nearby parking lots so we can offer the personalized valet service to our guests. There are several options around the hotel to self-park at; however, they do not allow for in and out privileges so beware as you look to park elsewhere. We look forward to seeing you the next time you are in San Diego! Happy Holidays, Alyssa Turowski General Manager
1 night trip with friends Dec 12, 2014
Eugenie
US
1.0 / 5Poor
"Please avoid this hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The pictures they have for this hotel makes it look fairly nice. When I got there I opened the fridge to put some drinks in, there was spilled milk from the previous guest in there, hair everywhere, shower needed a cleaning, concierge rude! Not the morning lady that checked me in tho! Valet? $44 for in and outs, I needed to get some bags from my car after they had parked it. Instead of them bringing my car so I can get my stuff out, they give me the key and tell me where they parked it. NICE! Just a horrible experience, if the rooms where free I still wouldn't stay here!
Genuine Expedia guest review
Response by The Westin San Diego
Dear Misael, I was disappointed to read about your experience. We hold ourselves to the highest possible standards and I trust you understand this is not up to our expectations. Please feel free to reach out to me directly if you would like to discuss further. Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 16, 2014
Misael
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great location, nothing to complain about. Very comfortable beds!
Genuine Expedia guest review
Response by The Westin San Diego
I am pleased to hear you enjoyed your stay at the Westin San Diego. Our facilities and location make us a great choice for both business and leisure. Our signature Westin Heavenly Bed and Shower allow for a renewing and relaxing stay and a superior slumber. Thank you for your high remarks and we hope to invite you back soon! Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 16, 2014
A Traveler
US
2.0 / 5Fair
"Don't Eat The Breakfast"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The room was nice. The location was decent. Little walk from Gas Lamp. But if that's not your thing, you're good. Don't Let the Valet park your car. Our rental came back with a few creases in the bumper. Luckily we had the Insurance through them. DO NOT EAT THE BREAKFAST!! I've never stayed at a hotel where they didn't have complimentary breakfast. I've stayed at some nicer hotels too. We go down, have maybe 3 pieces of bacon and 2 eggs. $50 for 2 of us. I could not believe it. They don't tell you there is a charge until you have your plate and have eaten some either. If I would've know I would've dumped it and walk out and went to the café right outside for a breakfast burrito.
Genuine Expedia guest review
Response by The Westin San Diego
Dear Jason, Thank you for reviewing your stay at the Westin San Diego. I am happy to hear that you enjoyed your room and our location! We appreciate feedback from our guests and I assure you that we will review this with our staff. I apologize that our restaurant and valet services were not up to your standard. I assure you that this is not a usual occurrence for our service. Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 16, 2014
Jason
US
5.0 / 5Outstanding
"quick overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very quick overnight stay. Hotel location was ideal for us - very close to the train depot. The sheets weren't very comfortable and the tub drain was broken but overall, a good hotel.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Kristen, We are very conveniently located to the train and trolley station along with many walkable downtown locations. I am disappointed to hear about the issues with your sheets and tub train. I hope you will come try us again and we can welcome you back. Happy Holidays, Alyssa Turowski General Manager
1 night romance trip Dec 10, 2014
Kristen
US
3.0 / 5Good
"Great except TV"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel and rooms are great, but when we got to our room at 8PM, our TV was blurry and had annoying lines running thru it. I called and was told a technician would be right up. A half an hour later he arrived. After 5 minutes of trying to fix it, he said he needed to get another TV. When he didn't come back in 30 minutes, I called the front desk and said forget it. When I emailed the GM, she basically said sorry. I would have thought paying for a night with no TV she might say have a free breakfast or we will upgrade your room next time or something for our inconvenience and hassle...... not just sorry.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Bruce, Thank you for taking the time to review our hotel. It is disappointing we did not catch the issues with the TV prior to arrival. Housekeepers, as part of their cleaning process, are to turn on the TV's to make sure they work, the picture is satisfactory and to test the remote control. Further disappointing is the response time and resolution. I am happy that you did give us a second chance and I hope you enjoyed your upgraded room and amenity. Happy Holidays, Alyssa Turowski General Manager
1 night romance trip Dec 9, 2014
Bruce
US
5.0 / 5Outstanding
"Wonderful Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is located real close to the train station and the tram station. We walked all over down town - to the wharf and Gaslamp area. The only bad thing - parking.... $40 at the hotel per night; $25 directly across the street in the covered lot. Pay attention to the street signs - you may be able to get overnight street parking for free!
Genuine Expedia guest review
Response by The Westin San Diego
Hello Kelli, Thank you for taking the time to review us and we appreciate the 5 stars! As we do not own a parking garage we purchase spaces at a few nearby parking lots so we can offer the personalized valet service to our guests. There are several options around the hotel to self-park at; however, they do not allow for in and out privileges so beware as you look to park elsewhere. We look forward to seeing you the next time you are in San Diego! Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 10, 2014
Kelli
US
5.0 / 5Outstanding
"Perfect stay at Westin San Diego!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Two couples went out to San Diego to see a football game, among other things. Our stay at the Westin was one of the best parts of our trip. The hotel is in a great location, walking distance to all the sights in the gaslamp district, and close to the trolley that goes up to Qualcomm stadium. About a 1/2 mile to the water and USS Midway museum. Check-in and Check-out were quick and efficient. There was a shuttle that picked us up from the airport (no need to pre-book, just call when you arrive), however our return flight was too early so we had to get a cab. The room was large, modern and very clean. The gym was fantastic! Updated equipment and a great variety (5 treadmills, a few ellipticals, yoga mats, balance balls, medicine balls, a full set of weights, two benches and a TRX machine, plus tons of floor space to do your own thing). The gym also offered towels and cold water. RunWestin offers group runs on Tuesdays but we weren't there on that day. They do offer area maps of 3-mile and 5-mile routes if you are a runner or walker. The hot tub and outdoor pool was clean and a welcome reprieve after a day of walking. Our only complaint was that it took a very long time to get room service drinks delivered to the hot tub. We would definitely stay at this hotel again.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Sherilyn, Thank you for your glowing 5 star review! It was so great to hear you took advantage of our convenient location, our Westin Workout Fitness Studio and even heard about our RunWestin program! I love to hear about our guests taking part in all we offer to keep our guests feeling well during their time with us. I do hope we see you again sooner rather than later! Happy Holidays, Alyssa Turowski General Manager
5 night romance trip Dec 3, 2014
Sherilyn
US
3.0 / 5Good
"I liked everything about hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great except I was frustrated with not having wireless internet available for free. Everywhere else in the world it is free for patrons. I can go to any coffee shop and get it for free... And most hotels. I was searching for a hotel that would offer Internet...did not know that it would cost $15/day extra. I will read the small print more carefully next time...
Genuine Expedia guest review
Response by The Westin San Diego
We do charge for our internet service in the guest rooms, but do offer complimentary internet in our lobby for all of our guests. I am happy to hear you enjoyed your stay and I hope we can welcome you back. Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, clean and staff was extremely helpful."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were only there overnight but our room was available early and they allowed us to check-in. We needed to get back in the car and drive about an hour, so we were grateful. Staff was extremely helpful with directions and early morning questions. Room was clean and beds very comfortable
Genuine Expedia guest review
Response by The Westin San Diego
Dear Liz, Thank you so much for sharing your experience with us and I am so happy you enjoyed your stay. We consider our staff to be our greatest asset and they love to be recognized! We hope to see you again soon! Happy Holidays, Alyssa Turowski General Manager
Other trip Dec 8, 2014
Liz
US
4.0 / 5Excellent
"Downtown hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good reception staff. Good room but lacking a good view of the bay which I requested. Restaurant staff not good enough, and service should be improved
Genuine Expedia guest review
Other trip Dec 8, 2014
W
US
4.0 / 5Excellent
"Great SD @ W"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Awesome highly recommended
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for your recommendation! We hope to see you again! Happy Holidays, Alyssa Turowski General Manager
2 night romance trip Dec 3, 2014
A Traveler
US
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