All hotels in San Diego, California, United States of America
1 room, 2 adults
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400 W BroadwaySan DiegoCA92101United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 1,240 reviews)

  • Beach
    Beautiful beach
  • Cleanliness
    Clean
  • Location
    Great location
  • Amenities
    Great amenities
  • Value for money
    Poor value for money
  • WiFi
    Bad internet service
1.0 / 5Poor
"It's nothing special."
This hotel was old and not interesting to stay in at all. The pool and Jacuzzi was filthy could not even enjoy myself.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Evangelina, I am disappointed to hear about your experience. We usually receive high remarks, but I can see we missed the mark for your stay. I hope you will not let this experience tarnish you outlook of our properties and will give us a chance again in the future. Be well, Alyssa Turowski General Manager
1 night trip Nov 16, 2015
Evangelina
US
4.0 / 5Excellent
"First class, worth a stay- but I've seen better."
Very good, but for the price could have been better: WiFi $18/day?? Why? How comes that Starbucks can give it to you for free if you spend $2 with them, while Westin will charge $18 on top of the hundreds you pay? (did not take it, although I needed it) Parking $44 (also on top of the price). The hotel should have a deal with the parking across the street (which is $25 for anyone) for say $15 a night, and (say) add $10 for valet. It would be more palatable. Sink was almost clogged; did not bother to report because we stayed there for only one night, and would rather not have the plumbers in an out our room. The place is first class, but barely. Impersonal lobby, decor and service.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Michael, Thank you for taking the time to share your experience. Parking in downtown is a commodity and we do offer a valet service to our guests with in and out privileges at $44/night. There are lots near us to self park in, but they do charge every time the car leaves the lot so you need to be aware of any fees. I hope you will still consider us in the future if your travels ever bring you back to San Diego. Be well, Alyssa Turowski General Manager
1 night romance trip Nov 11, 2015
Michael
US
4.0 / 5Excellent
"Almost perfect"
Hotel was very nice, bar staff was very nice, room was nice and clean. Could not understand why they charge for WiFi or parking. I've stayed in many hotels around the world and a hotel of this caliber should be able to handle free WiFi without being a member and vaidated parking just seams right. Or free vallet to hotel guests...
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Shane, Thank you for taking the time to share your experience. We do offer complimentary WiFi in our lobby to all of our guests and parking in downtown does come at a premium. I love that you enjoyed our team members and your room. I hope we can invite you back the next time your travels bring you to San Diego. Be well, Alyssa Turowski General Manager
1 night romance trip Nov 8, 2015
Shane
US
4.0 / 5Excellent
Hotel was undergoing renovations in the lobby area, so some parts were closed. Staff were very friendly.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for sharing your review. I am pleased to hear you enjoyed our property and team members. I hope we can welcome you back soon. Be well, Alyssa Turowski General Manager
1 night trip Nov 10, 2015
A Traveler
US
1.0 / 5Poor
"Westin"
We love the Westin Hotels. This one,not so good. There isn't a good dinner selection menu, no wine selection. We requested bayview and paid extra. the Bay is now not visible due to construction.
Genuine Hotels.com guest review
Response by The Westin San Diego
I was disappointed to hear about your stay. We do have a full dinner menu available in our lounge along with a wine menu. We are about 5 blocks from the bay, but many of our guest rooms still do have bay views, which I am upset you did not receive. I hope you will not let this experience tarnish your outlook of our hotels and will choose to stay with us again. Be well, Alyssa Turowski General Manager
2 night business trip Nov 1, 2015
A Traveler
US
1.0 / 5Poor
There was no full length mirror in the room. A big air purifier and the air conditioning barley worked. The restaurant was average.
Genuine Hotels.com guest review
Response by The Westin San Diego
I am disappointed to hear about your experience. All of our PURE rooms do have air purifiers in them and I am disappointed we were unable to fix the issue in you room. I hope this experience does not tarnish your outlook of all our properties and we can welcome you back one day. Be well, Alyssa Turowski General Manager
2 night business trip Nov 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Really great stay"
Rented a room at the Westin specifically for Halloween night and got a very great deal 1 week before. Only saw valet parking which was not cheap but I found street parking which was free after 6pm. Room view was spectacular and very close walking distance to the Gaslamp scene.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello John, Thank you for choosing to stay with us for your Halloween weekend festivities. Our location is walking distance to the action, but set back enough to still get a quiet night's sleep. Come see us again! Be well, Alyssa Turowski General Manager
1 night trip with friends Oct 31, 2015
John
US
5.0 / 5Outstanding
"Best stay in Downtown"
We stayed for the Halloween Bash in the Gaslamp and had such an amazing stay we added an extra night. Great staff. Very helpful. Loved the rooftop pool and spa.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Rob, I am excited to hear we were the best stay in downtown! Thank you for choosing us and extending your getaway weeekend. Our rooftop pool is a great place to lounge and recover after a night out in the Gaslamp. I hope we can welcome you back soon. Be well, Alyssa Turowski General Manager
1 night romance trip Oct 31, 2015
ROB
US
4.0 / 5Excellent
"Very dog friendly"
I loved the fact that the hotel was dog friendly (free dog bed and bowls are provided as well if you ask), and they didn't charge a huge sum of money for my dog to stay overnight with us. The hotel is not the most updated or luxurious, but for location it's good. Self-parking was little confusing as the entrance did not mention the hotel name. We ended up going with valet service since it gave us in-and-out privilege.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Hyun Jung, Thank you so much for sharing your review. We love inviting our furry family members to stay with us. They get their own Heavenly bed along with bowls. I hope we will see you and your dog the next time you travel to San Diego. Be well, Alyssa Turowski General Manager
1 night family trip Oct 31, 2015
Hyun Jung
US
5.0 / 5Outstanding
Hotel was nice n clean. Loved the shower. View was good.
Genuine Hotels.com guest review
Response by The Westin San Diego
I am delighted to hear you enjoyed our new Heavenly Rain shower. It is such a great way to start a busy day. Thank you for sharing your experience and we hope to welcome you back. Be well, Alyssa Turowski General Manager
1 night romance trip Oct 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice, extra fee for parking."
The hotel was very clean, centrally located in downtown San Diego, nice comfortable beds. Three persons were staying in room; we asked for rollaway bed, told by staff due to safety only could provide air mattress which went flat during the night. Was also surprised by parking fee of $44.00 for one night stay.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Karen, Thank you for the 5 stars and sharing your review. It is true, we cannot have more than two beds in our rooms for the safety of our guests. I am disappointed to hear that the air mattress did not work out. I hope we can welcome you back the next time your travels bring you to San Diego. Be well, Alyssa Turowski General Manager
1 night family trip Oct 30, 2015
Karen
US
4.0 / 5Excellent
The stay was nice except the bath tub would not stay closed so it made taking a bath difficult. I should have said something but I just tolerated it and stopped the tub up with a towel other wise the stay was nice! Fix that tub I love bubble baths...
Genuine Expedia guest review
Other trip Nov 2, 2015
A Traveler
US
4.0 / 5Excellent
"Recommend"
Very nice comfortable room. I would stay here again
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Joe, Thank you for your recommendation. I hope we will see you again too! Be well, Alyssa Turowski General Manager
1 night romance trip Oct 30, 2015
Joe
US
4.0 / 5Excellent
"Pretty darn good"
The staff was incredibly friendly and the room was very clean ... but I suspect that at some point it was probably a smoking room
Genuine Hotels.com guest review
Response by The Westin San Diego
I am delighted to hear you enjoyed your time with us and our team members. We are a completely smoke free property, so I am disappointed to hear about your room. I hope we can welcome you back soon. Be well, Alyssa Turowski General Manager
1 night business trip Oct 23, 2015
A Traveler
US
5.0 / 5Outstanding
"High Class Joint!!!"
Got a good price through Expedia for one night after leaving Rosarito, Mexico. Wanted to make plane on time in San Diego but the Border makes no guarantee. Hotel is stylish and clean. Room was modern and extremely comfortable and had the biggest TV I'd ever watched.
Genuine Expedia guest review
Other trip Oct 28, 2015
ABQRose
US
4.0 / 5Excellent
"Nice"
Nice hotel to stay the night. I think they charged me for the wifi. Will need to dispute.
Genuine Expedia guest review
Other trip Oct 25, 2015
A Traveler
US
4.0 / 5Excellent
Nice hotel would stay there again.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Elizabet, Thank you for taking the time to share your review. We hope to see you again too! Be well, Alyssa Turowski General Manager
2 night family trip Oct 10, 2015
elizabet
US
4.0 / 5Excellent
"Nice hotel, but the security should be improved."
The hotel was very nice and the staff really pleasant, but we did have an incident when some drugged, crazy guy entered the lobby and tried to get my necklace from my neck. My little daughter was horrified and still has nightmares. I called the hotel staff and he yelled at the crazy guy, but when he charged at him, he started running. The guy then went to the bar area and unsalted some other hotel guests. They did not call the police, but ignored the whole thing. I was very disappointing and angry that the hotel doesn't have security at the door not to allow people like him entering the hotel. The lobby security should be improved, because the most important thing for the guests is their safety.
Genuine Expedia guest review
Response by The Westin San Diego
EA, I was disappointed to hear about what you encountered during your stay with us. We do take the guest security very seriously. Unfortunately, downtown San Diego does have a transient population. We do have 24 hour security at our property and are active in local security efforts for this issue. I hope this experience does not tarnish your outlook of our properties. Be well, Alyssa Turowski
Other trip Oct 21, 2015
EA
US
3.0 / 5Good
"Unhappy."
We booked through hotels.com it was paid in full. We checked in and they told us they only had 2 double beds? I told her that's not what we requested she said there was nothing she could do the hotel was full. It was our 1 year wedding anniversary and we did not want sepporate beds...I then found my reservation in deleted emails that shows we had a king bed and she did give it to us. Apparently not all the rooms were gone after all. RUDE. I will never stay there again. Also our room had a great view, The county Jail. And there parking was horrible.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Michelle, I was disappointed to hear about your experience. This is not typical of the feedback I usually receive or of a Westin stay. I hope this encounter does not tarnish your outlook of San Diego or our many other properties the next time you travel. Be well, Alyssa Turowski General Manager
1 night romance trip Oct 17, 2015
Michelle
US
5.0 / 5Outstanding
"Stay Here!!!"
Simply amazing. Great staff willing to go the extra mile. Will definitely be staying here again anytime I am in San Diego.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Robin, It was a pleasure to read your review; thank you for sharing! Our team appreciates being recognized and love what they do. We all hope to see you again soon! Be well, Alyssa Turowski General Manager
1 night romance trip Oct 11, 2015
Robin
US
5.0 / 5Outstanding
"Even our dog loved it."
The hotel was very accommodating to our family. They welcomed our pit bull for no additional charge and the room was gorgeous. The parking was a little pricey but it did offer valet in and out service. It was a little over a block to the harbor and a 10-15 minute walk to the Gaslamp. You can also request a late checkout at no additional charge.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Jessica, Thank you for the 5 stars! I delighted to hear you and your family enjoyed our hotel and you were able to bring your pet along with you! We hope to see you again soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 25, 2015
Jessica
US
5.0 / 5Outstanding
"GREAT LOCATION"
WE WERE THERE FOR A ONE NIGHT GETAWAY. THE BED WAS VERY NICE AND THE ROOM WAS QUITE SPACIOUS. FRONT DESK WAS VERY FRIENDLY AND THE DOWNSTAIRS BAR WAS FUN. THE POOL WAS HEATED AND THE GYM WELL APPOINTED, WE WILL BE BACK :)
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Tom, Thank you for taking the time to share your review and for recognizing our Front Desk and Bar staff . I will be sure to share your comments with them. I'm delighted to hear our rooms were comfortable and you enjoyed the pool and Westin Workout Fitness Studio.We hope to see you again soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 25, 2015
Tom
US
5.0 / 5Outstanding
Very comfortable and modern room, excellent exercise room, small but nice pool, good location near convention center
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Susan M., Thank you for sharing your review. I am happy to hear your enjoyed our rooms and were able to take advantage of our Westin Workout Fitness Studio and rooftop pool!. Be well, Alyssa Turowski General Manager
1 night trip Sep 25, 2015
Susan M.
US
4.0 / 5Excellent
"Great location."
Rooms were small but overall everything was good.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello, Thank you for sharing your review! I hope we can welcome you back soon! Be well, Alyssa Turowski General Manager
3 night romance trip Sep 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Good stay"
Great hotel near everything you'd want to do in downtown San Diego.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for the 5 stars! I'm delighted to hear you enjoyed our location, hope to see you again soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 25, 2015
A Traveler
US
4.0 / 5Excellent
went for a girls day trip. disappointed in the pool. no service there. Had to call and it would take over 30 minutes. no restaurant to speak of.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Linda, I am disappointed to see your review regarding your experience with our pool service. I hope we can invite you back soon and make it a 5 star experience. Be well, Alyssa Turowski General Manager
1 night trip with friends Sep 26, 2015
linda
US
5.0 / 5Outstanding
"Weekend Getaway"
Great Hotel and location.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Adolfo! Thank you for sharing your 5 star review; we appreciate it! I'm delighted to hear you enjoyed our hotel and location. I hope to see you back soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 25, 2015
Adolfo
US
4.0 / 5Excellent
"Nice hotel, but parking is a rip off"
We're locals but live in North County about 45 minutes north of Downtown. We were seeing a show at the House of Blues and decided to stay overnight downtown. The price for the room itself was very reasonable and was 1/2 mile from the Gaslamp district. The only negative comment I have is that the parking situation is a complete rip off. We called ahead to figure out what the parking situation would be and we were completely surprised that the cost overnight to park was $44. They only did valet. Fortunately, there are a couple other options. However, we had some valuable music equipment and thought that it would be safer to park in the hotel's garage then anywhere else. When we got our car the next day, they pulled it out of the parking garage across the street. Which we could have done ourselves and it would have only been $25.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for sharing your review and I am delighted to hear you enjoyed your time with us. Parking is a commodity in the downtown area and therefore comes at a steep price. I hope we can welcome you back soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 25, 2015
Jenifer
US
5.0 / 5Outstanding
A little on the exp naive side, but great
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello, Thank you for sharing your 5 star review; we appreciate it! Be well, Alyssa Turowski General Manager
2 night business trip Sep 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Relaxing Weekend Stay"
When driving to the hotel, we couldn't find the main hotel parking and made a loop around and notice that it is located on Columbia St. There's no parking structure and only Valet or Hotel Overnight Parking which cost about $15 or $45. You can easily find parking across the street for $20 but you won't be able to go in and out of the parking lot. There was a wedding that was happening so there was a really long line to park at the Hotel. Besides this, Valet and workers were definitely helpful when walking in. The place looks pretty amazing and classy. They have a small and relaxing bar with decent selections of drinks and of course serve food. I had the deluxe room which is more than enough for two people. Nice view of Downtown. I didn't have time to check out the gym or pool but from looking from the outside, it looks pretty legit. Everything in the room was clean and setup for me and a friend. The only thing i disliked were the sliding doors in the bathroom since it was kind of difficult to lock but besides that everything was pretty comfortable. Overall, workers were pretty helpful and I definitely enjoyed my stay!
Genuine Expedia guest review
Other trip Sep 23, 2015
Joe
US
5.0 / 5Outstanding
"Clean and Quiet. Great"
GREAT service at the bar by a lady with short curly auburn hair. I don't remember her name. I came with my friend. We are 2 young girls and sometimes I feel that as younger girls we don't always get the same treatment at hotels as the older couples, or business people get, but I felt that I got equal treatment here and was valued as a customer. It made our weekend getaway that much better.
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for taking the time to share your review and for recognizing Melissa. I will be sure to share your comments with her. I am so happy to hear that she made you and your friend feel comfortable while staying with us. I hope we will see you again soon! Be well, Alyssa Turowski General Manager
1 night trip with friends Sep 19, 2015
A Traveler
US
5.0 / 5Outstanding
"SD Getaway"
Great Hotel & Location! Close to Gaslamp, Horton Plaza and Seaport Village. Block away from the Trolley!
Genuine Expedia guest review
Other trip Sep 21, 2015
Art
US
5.0 / 5Outstanding
Everything was lovely!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Michael, Thank you for sharing your 5 star review; we appreciate it! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 18, 2015
Michael
US
4.0 / 5Excellent
In to watch my Detroit Lions play the Chargers . Another defeat .
Genuine Expedia guest review
Other trip Sep 16, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Stay"
Good stay. Comfortable and accessible to Gaslamp District.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Rafael, Thank you for sharing your review! I hope we can welcome you back soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 12, 2015
Rafael
US
5.0 / 5Outstanding
"Needs free parking"
The hotel was awesome, I loved everything about it and the room was much more than I expected..very happy with my stay..just one thing. It would be nice to have free parking for staying at your hotel. I know it's a different company that does the parking garage but you should be able to validate a hotel guests parking.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Craig, Thank you for sharing your review and I am delighted to hear you enjoyed your time with us. Parking is a commodity in the downtown area and therefore comes at a steep price. We do offer a valet service for our guest at $44 per night and there are also various self parking lots near us. The only thing to watch out for though is they do charge every time the car leaves the lot. I hope we can welcome you back soon! Be well, Alyssa Turowski General Manager
1 night romance trip Sep 12, 2015
Craig
US
3.0 / 5Good
"Hotel is just OK. Will stay elsewhere next time."
The hotel was nice. The room was just OK. The rooms are old and really need a revamp. The door for the bathroom was chipped and was really old. Just was painted over and over again. They still charge for internet for some reason. And this hotel is in downtown but is a few blocks from the actual good area. It is right by the courthouse so if you are going to walk to restaurants, get ready to see the best of the crazy homeless people. Top that with me making a reservation for a king bed room with a view and when I went to check in, they didn't have one. What is the point of paying for a reservation if you are just going to give the room away the first chance. They gave us a twin double bed room with a slight view. Plus, offered to give the internet free. Wow!!...not. So, I gave them the look of "I want my money back" and then they upped the game with a free breakfast buffet for me and my date and that kept me there. And I'm glad I took it because the breakfast was pretty spectacular.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Rayndal, Thank you for taking the time to share your review. I am disappointed to hear about your experience as we strive to create a seamless experience for each guest and I can see we missed the mark during your stay. I am happy to hear your enjoyed our breakfast buffet. I hope you will still consider our many other properties the next time you travel. Be well, Alyssa Turowski General Manager
1 night romance trip Sep 12, 2015
Rayndal
US
4.0 / 5Excellent
"Great Service and Value"
Very friendly and accommodating staff. Great location near gaslamp. Nice amenities, like free water and wifi for Starwood members. Parking is pricey. Self-parking is pricier. Lobby is a little cramped feeling and mazelike. Meeting and social events can get pretty noisy.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Eliot, Thank you for taking the time to share your review and for being a Starwood member. It is great to hear you enjoyed our team members and our location. I hope we will see you again the next time your travels bring you our way. Be well, Alyssa Turowski General Manager
1 night trip with friends Sep 11, 2015
Eliot
US
4.0 / 5Excellent
The room was nice and beautiful, the swimming pool small
Genuine Hotels.com guest review
Response by The Westin San Diego
Thank you for sharing your review. I am happy to hear your enjoyed our relaxing rooms and were able to take a dip in our rooftop pool. Be well, Alyssa Turowski General Manager
2 night family trip Sep 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Would recommend"
Has a low key bachelorette party here! Everything we wanted to eat and see in the gaslamp district was within walking distance, and the hotel itself was beautiful. The best part was the staff, who treated us like royalty, especially in the lounge! Thank you all so much!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Alexandria, Your review was a delight to read. Thank you for choosing to stay with us for your celebration weekend. I am so happy to hear that our team went above and beyond to make your weekend special. I hope we will see you and your friends again one day! Be well, Alyssa Turowski General Manager
1 night trip with friends Sep 11, 2015
Alexandria
US
4.0 / 5Excellent
"Great times!"
Close to everything and the kids had a blast!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Carlos, I am so happy to hear you and your children enjoyed your stay with us. I hope we will see you again the next time you make it down to San Diego. Be well, Alyssa Turowski General Manager
1 night family trip Sep 11, 2015
Carlos
US
4.0 / 5Excellent
"Fantastic place to stay...if you can afford it."
I had an excellent time at this hotel. Staff were all very friendly, professional and helpful. The beds were comfortable, the views outstanding and the elevators fast. This hotel is perfectly located - close to the airport, the bay and even the Gaslamp District, without being so close that you get all the noise. The only negative is the price. I don't think it is 50% nicer than a typical Hampton Inn, which often run right around $100/night with a good buffet breakfast included. I also think the food was pricey (albeit very good) and $44/night for parking is outrageous.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Jeremiah, Thank you for taking the time to share your detailed review. Our signature Heavenly beds are a great place to land after a day out in the city. I hope you will consider staying with us the next time your travels bring you to our beautiful city. Be well, Alyssa Turowski General Manager
2 night business trip Sep 3, 2015
Jeremiah
US
5.0 / 5Outstanding
"awesome weekend"
Stood for 2 nights,awesome views, awesome service food,and bar,friendly staff,close to the watet
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Franklin, I am delighted you chose to stay with us for your weekend getaway. Our team loves to meet and exceed our guest expectations and I am happy to hear you enjoyed every aspect of your stay. I hope to see you again soon! Be well, Alyssa Turowski General Manager
2 night romance trip Sep 4, 2015
franklin
US
5.0 / 5Outstanding
"Great stay!"
When I checked in the lady that helped me was very friendly and genuine.
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Simone, Thank you for the 5 stars and for recognizing our front desk agent. Hopefully you will stay with us again the next time your travels bring you to our beautiful city. Be well, Alyssa Turowski General Manager
2 night romance trip Sep 3, 2015
Simone
US
4.0 / 5Excellent
"San Diego Vacation"
The towels were a bit scratchy and after you take a shower the towels would stick to any area of the body that you needed dry. They need to stop using a fabric softener with them. the main complaint was that there was no continental breakfast. The amount of money the charge per night at such a renowned hotel chain should offer one. There was no way I was going to pay $22.50 a plate for breakfast. That was just for one person. Outragious! Other than that, the Staff and stay was great.
Genuine Expedia guest review
Other trip Sep 3, 2015
A Traveler
US
4.0 / 5Excellent
"Very good location, but staff were deceiving"
When you're paying for a bay view, they gave us a city view and on the 3rd floor even though our registration said so. The location is fantastic and the hotel is clean and looks very good. The staff on the other hand needed to be dealt with because even when asked for a different room, they moved us in the exact same spot, ... just higher which was pointless because we couldn't see much of the bay anyway. Make sure you know what you've reserved and when you go, make sure you get what you're paying for because if you don't, you'll be deceived without even knowing about it.
Genuine Expedia guest review
Other trip Aug 31, 2015
Sid
US
5.0 / 5Outstanding
"Great stay"
I was amazing friendly helpful staff
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Robert, Thank you for the 5 star review! Our team loves what that do and I am happy to see that shined through! Be well, Alyssa Turowski General Manager
3 night trip Aug 24, 2015
Robert
US
1.0 / 5Poor
The hotel was nice, aside from the fact that the hallway smelled like marijuana. Hotel staff came to my room at 11pm to tell me my music was too loud. I turned it down. About 30 mins later. They returned to tell me I was talking too loud. I went downstairs to speak with the hotel concierge. I was not yelling screaming or anything else in my room. It was just me and my boyfriend talking normally. He was rude, told me the walls are thin, and proceeded to tell me that because the guest who complained was a returning guest their experience was more important than mine.
Genuine Expedia guest review
Response by The Westin San Diego
I am disappointed to hear about your experience with us. Our hotel usually receives high praise for our service delivery which clearly we missed here. Please know that I have shared your feedback with the team in order to better serve our guests. I hope you will still consider our many hotel brands the next time you travel. Be well, Alyssa Turowski General Manager
Other trip Aug 30, 2015
A Traveler
US
1.0 / 5Poor
"Worst Hotel"
Horrible! People walked in our room at 4am! Bed was very uncomfortable, back ache first night. Bill was over $550 dollars, totally disappointed!
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Deanna, I am disappointed to hear about your experience as it is not typical of a stay at our property. I can clearly see we missed the mark during your stay and I will be sure to share your feedback with the team in order to better serve our guests. I hope you will still consider our many other properties the next time you travel. Be well, Alyssa Turowski General Manager
2 night romance trip Aug 21, 2015
Deanna
US
4.0 / 5Excellent
Overall hotel was great. Parking fee is a little steep
Genuine Hotels.com guest review
Response by The Westin San Diego
Hello Anthony, Thank you for sharing your review. Hopefully we can welcome you back soon and turn it into a 5 star experience. Be well, Alyssa Turowski General Manager
1 night trip with friends Aug 21, 2015
ANTHONY
US
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