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"Night away"Reviewed by a Hotels.com guest on May 5, 2012
Rooms are clean and comfortable, good food at Tap 25.
Reviewed by a Hotels.com guest on May 2, 2012
This guest did not leave a comment.
"Nice renovations!"Reviewed by a Hotels.com guest on May 1, 2012
I was there on business and I was literally in the hotel for about 2 hrs total! My mom and daughter were there much more than I was...but the room was clean and beds pretty comfy! We were in the new side and it was very nice!
"A lot to like about this hotel"Reviewed by a Hotels.com guest on Apr 24, 2012
After viewing all the other reviews, I selected this hotel. What a pleasant surprise. Restaurant for dinner is pricey but worth it. The breakfast (by voucher) is way above what you would normally see on a breakfast buffet.Will definitely stay at Best Western Plus again. White Spot Restaurant across the street is upscale and food is wonderful.
"close to airport"Reviewed by a Hotels.com guest on Apr 22, 2012
Quite clean hotel close to airport
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Green Key thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Cocoa's Restaurant and Lounge - Casual venue on third floor. Buffet and à la carte breakfast, lunch, à la carte dinner Sunday–Thursday; Sunday brunch. Regional cuisine. Attached lounge with mall views and 42-inch plasma-screen TV. Open daily from early morning to late evening.
The hotel has a health club with a strength-training apparatus, cross-trainer, two treadmills, two exercise bikes, and selection of free weights; it also has locker rooms, showers, spa tub, and steam room.
The hotel is less than one km (0.5 mi) from the banks of the North Saskatchewan River, location of a 40-km (25-mi) greenbelt of parks and pathways suitable for walking, cycling, and running in summer and cross-country skiing in winter. Victoria Golf Course, 4 km (2.5 mi) away, also is located in the river valley. Guests enjoy discounted rates at a health and beauty spa located in the attached mall and receive free passes for the public swimming pool located at nearby Grant McEwan College (5 blocks).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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"Excellent location for walking tours"
Enjoyed my stay at this fine Hotel. The rooms I've stayed in during my two visits have had an interior view to the atrium in the mall. Lots of sunlight with complete privacy of the mirrored glass.
Great, welcoming and helpful staff. A bit hard to find with the location being in a mall and on a one way street. Parking not included, so that was a disappointing addition to the rate. Room was fine, super comfortable bed and I was upgraded without asking, nice touch. Another nice touch was FREE wireless, which you don't see much of traveling to different […] hotels. Central location for day shopping and wandering, but as far as nightlife, don't expect too much. Read more
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Thank you for the four star rating.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
Thank you for the five star rating.
1 response by Delta Edmonton-Centre Suite Hotel"Delta Suites right in the City Centre Mall"
Location was great . Right in the City Centre Mall. Rooms were large. We had some guest join us between the wedding and reception. The sitting area and the wet bar were very convenient. (As compared to a regular Hotel room we would have had to sit on the bed ) The staff was very helpfull...advised us on weekend parking rate. Very pleased overall the […] only negative was I called room service 2 x left a message on an answering machine. Finally called the restaurant and had our order sent up. Read more
Thank you for the detailed feedback. While I was pleased to read that you enjoyed your stay over all I would like to apologize for your In Room Dining challenges. I have shared your comments with our Director of Food and Beverage and he will follow up accordingly. Thank you for your business
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
Thank you for the 5 star review of your stay with us
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
By your 2 Star rating you gave us I assume you did not enjoy your stay but if details were provided we would have been more then happy to look into your concerns.
1 response by Delta Edmonton-Centre Suite Hotel"Great hotel. Delta Edmonton"
The service was amazing, the food great and most importantly, our room was fantastic!! I will be back!!
"Weekend in Edmonton"
Very nice hotel downtown. Good location!
I was happy to read that you enjoyed your weekend with us. Thank you for taking the time to share that experience.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
Thank you for the 5 star rating of your experience.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
Thank you for the 5 star rating.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
"Anniversary date"
We were upgraded from the Standard room I had booked to a Suite room because we told front desk we were staying for one night as our anniversary date night. The front desk upgraded us for free. That was a nice present from the Delta staff. A 30 something couple like us appreciate that. We didn't book the Suite room because it would have costed extr […] a! Read more
Congratulations on your anniversary! I was pleased to read that we were able to impact your special day in a positive way. Thank you for your business and for the time you took to submit your feedback. Both are very much appreciated.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
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When we arrived it was hard to find out where the entrance was to the Hotel after mall hours from the parkade. We were happy with the price and room since they were so kind to upgrade us. Everything was great execpt the parking and after hours you have to use your card to go up and down the ellivator
Thank you for taking the time to submit your review. All feedback is very important to us and we do read each and every reply. I would like to acknowledge the lateness in my reply and would like to offer my apologies. Our location serves as a benefit and sometimes a challenge as well. For security reasons we do have to lock the elevators after hours to ensure that only hotel guests gain access to the guestroom floors. Again, thank you so much for taking the time to share your experience and we are doing our very best to upgrade the signage within the mall and common areas to better serve our guests.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
This guest did not leave a comment.
Everything was okay this time except when we wanted to use the business centre and they couldn't get the scanner working. The manager who came over was extremely frustrated and got angry with us, like it was somehow our fault that their equipment wasn't working. He was extremely rude with my wife. This is the third bad experience in a row with staff […] at that hotel. What do they say about three strikes? Looks like we might have to move to the Sutton Place or the Westin next trip to Edmonton. Read more
Thank you for taking the time to submit your review. I would also like to acknowledge the extreme lateness in our reply and sincerely apologize that it took so long. I have forwarded your comments to the management team at the front desk and can assure you that we take all feedback, especially from those that did not have a positive experience, very seriously. Thank you again and please do not hesitate to contact us in the future.
1 response by Delta Edmonton-Centre Suite HotelThis guest did not leave a comment.
This guest did not leave a comment.
"A good nights sleep"
Beds were comfortable and clean.Free internet access in room. Nice fitness room, and hot tub. Rooms clean and well kept. Parking was a bit expensive, and the area of town seemed a bit seedy. Overall we would return to this property.
"Great Downtown hotel"
We showed up at 11am and they accommodated us right away. The room were very nice and staff were knowledgeable about the surroundings. Only downfall as we expected was the parking in a public lot which cost $. Overall very satisfied and will be back.
"Delta Edmonton-Centre Suite Hotel"
My stay was short; did not have time to enjoy amenities. Was disappointed to not find a small fridge, but in all other aspects the hotel was clean and comfortable, plumbing worked well, linens clean and comfy.
"Delta downtown Edmontona 6 star for sure"
Incredible however unhappy about paying for parking
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"Close to everything in downtown"
I love this hotel! I definitely would check in here again!
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"great service clean rooms"
Room was very clean and hotel staff were very helpful , the in house restaurant served the best burger I have ever had at a restaurant .
This guest did not leave a comment.
Thank you for the four star rating
1 response by Delta Edmonton-Centre Suite HotelOur check in attendant was extremely helpful and very pleasant!
Thank you for the kind comments regarding the attendant that served you. I will pass them along to the front desk team. Thank you for your business,
1 response by Delta Edmonton-Centre Suite HotelI was dissappointed in number of things.On arrival a dog was running unleashed on my floor and his owner playing ball with him.Tv remote was dirty sticky and dying batteries.The wireless phone in the room was real old very dirty a homeless person would not want to have it his place.The bath room tub has spots old dirty and the drain cap was not in its […] place.I struggled to put it back on so i can bath ,it got stock ,there was no sign how to release it & while i was in the shower i had to leave it fast to avoid flood in my room and my body was still soaked in soap.In this hotel I had a bad experiance wont forget in a long time. Read more
I am sorry for the challenges you experienced. While we are aware the tubs are showing their age I can assure you that we do clean them. I have forwarded your comments regarding the other cleanliness challenges to housekeeping so that they can take another look at the phones. You did not mention in your review whether or not you contacted maintenance regarding the plug so that they could fix it for you. I will however forward your comments to our maintenance team so that they can take an extra look at the plugs in the guest rooms while they do their routine room sweeps. Thank you for bringing this items to our attention.
1 response by Delta Edmonton-Centre Suite HotelWe enjoyed staying at the Hotel except that the hotel staff were very slow to handle some out of control and rowdy guests staying on our same floor (all the rooms around us). We called 7 times throughout a 2 hour span and the staff failed to act and even attend the floor. The noise continued and was not dealt with at all. The rest of the visit was […] fine. I liked the proximity to the mall and caught a movie located just outside the 3rd floor exit into the mall. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Deta Edmonton Center Suite Hotel"
Staff was very friendly and helpful, especially when we had left something behind after checking out. They found it and we were able to pick it up the next day. The surrounding neighborhood leaves a little to be desired in the clientelle that hangs around but that is similar in most inner city locations. Having the shopping mall attached was unique […] and made avoiding the weather very handy. As with most downtown hotels in any major city, parking is expensive and not including in the accomodation rate, thus a great deal on the room rate was in the end only a good rate when the parking was added in. The room was very sound proof, large and comfortable and was kept up to date decor wise. Read more
"As central Edmonton as it gets!"
Clean and modern building. Rooms are extremely quiet with a decent sized entrance room. Cool wall to ceiling glass window looking into the City Center Mall. Cute shops, downtown entertainment and endless amounts of resturants are all within walking distance and plenty of shortcuts through the mall on the cold days. Bathroom is a little dated but definitely […] one of the nicer hotels we've stayed in downtown. Read more
This guest did not leave a comment.
"Delta Edmonton"
Super duper!
"Delta Suite Hotel downtown"
First time staying there, we were very impressed at how quiet it was, even though we were right down town we never heard traffic, sirens just the odd people in the hallway when they went by. The location was great the staff was friendly, we will stay there again.
"Hotel inside a shopping center"
Great location and good service. Recommnend !
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
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