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  • Regency Inn & Suites
  • All hotels in West Springfield, Massachusetts, United States
All hotels in West Springfield, Massachusetts, United States
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1 room,  2 adults 
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Room 1:

Regency Inn & Suites - West Springfield

42.09385, -72.617367
2 stars
21 Baldwin Street, West Springfield, MA, 01089 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $77
available on 06/23/13
Price Match Guarantee
3.5 71 5

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    Landmarks near Regency Inn & Suites

    • Big E (Eastern States Exposition) Hotels - West Springfield 190 yards
    • Josiah Day House Hotels - West Springfield 1600 yards
    • Springfield Station Hotels - Springfield 1.5 miles
    • MassMutual Center Hotels - Springfield 1.6 miles
    • Quadrangle Hotels - Springfield 1.7 miles
    • All landmarks in West Springfield

    Nearest hotels to Regency Inn & Suites

    • Sheraton Springfield Monarch Place Hotel
      3.5 stars
      1.4 miles from Regency Inn & Suites - West Springfield
    • Springfield Marriott
      3.5 stars
      1.4 miles from Regency Inn & Suites - West Springfield
    • La Quinta Inn & Suites Springfield
      3.0 stars
      1.6 miles from Regency Inn & Suites - West Springfield
    • Travelodge West Springfield
      2.0 stars
      1.6 miles from Regency Inn & Suites - West Springfield
    • Days Inn West Springfield
      2.0 stars
      1.7 miles from Regency Inn & Suites - West Springfield

    Top Hotels in West Springfield

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    • Hampton Inn & Suites Hartford/East Harford
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    • Comfort Inn
      2.0 stars
      4.1 from 103 guest ratings
      "good location and quality for the price" Reviewed by a Hotels.com guest on Feb 26, 2013

      I and my family stayed at this hotel for our college visit in the town. The room was clean and well maintained. Beds were a little too soft, and had a bleach smell that made me and my husband sneeze a few times. It seemed the cusions behind the pillow on the bed do not seem to be washed everytime and smellled a little bit. But these details didn't bother me much. Everything else in the room was very good for the price.

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    Overview of Regency Inn & Suites - West Springfield

    Location.
    Situated in West Springfield, Regency Inn & Suites is in the business district and close to Big E, Naismith Memorial Basketball Hall of Fame, and Josiah Day House. Also nearby are MassMutual Center and Quadrangle.

    Hotel Features.
    Regency Inn & Suites has an indoor pool and a 24-hour fitness facility. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. Business amenities include a 24-hour business center and small meeting rooms. The hotel offers a snack bar/deli. A complimentary breakfast is served each morning. Additional amenities at this Victorian hotel include a library, laundry facilities, and coffee/tea in the lobby. For a surcharge, guests receive transportation including a roundtrip airport shuttle during limited hours and an area shuttle within 15 mi. Guest parking is complimentary. This is a smoke-free property.

    Guestrooms.
    Rooms have city, pool, or courtyard views. The 48 air-conditioned guestrooms at Regency Inn & Suites include coffee/tea makers and hair dryers. Beds have pillowtop mattresses, Egyptian cotton sheets, and premium bedding. Guests can use the in-room complimentary wireless and wired high-speed Internet access. 40-inch flat-screen TVs are equipped with cable channels. All accommodations provide desks along with free local calls (restrictions may apply). Bathrooms offer shower/tub combinations with handheld showerheads, and complimentary toiletries. All units have kitchenettes with stovetops, microwaves, and refrigerators. Additional amenities include irons/ironing boards and clock radios. In addition, housekeeping is offered daily and amenities available on request include wake-up calls. Renovation of all guestrooms was completed in August 2012.

    Image of Regency Inn & Suites, West Springfield
    3.5 out of 5 Good (71 reviews)
    (Neighborhood average 3.5)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    comfy and great air condition, dont eat at the local taco bell by Anthony  from Philadelphia on 06/09/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $77
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Smoking Double Bed

    Non-Smoking Double Bed

    Smoking King

    One King Bed Non-Smoking

    Non-Smoking King

    Standard Two Double Beds Non-Smoking

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • No cribs (infant beds) available
    • Maximum number of pets per room: 1
    • American Express
    • Discover
    • MasterCard
    • Visa
    • Pets allowed
    • Check-in time starts at: 3 PM
    • Check-out time is: 11 AM
    • Pet policy - dogs and cats only
    • Early departure fee charged
    • No elevators
    • Minimum check-in age is: 21

    • This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • 24-hour business center
    • Air-conditioned public areas
    • Microwave in lobby
    • Number of buildings/towers - 1
    • Number of floors - 2
    • Smoke-free property
    • Suitable for children
    • Swimming pool - indoor
    • Television in lobby
    • Total number of rooms - 48
    • See more facilities
      • 24-hour fitness facilities
      • Area shuttle (surcharge)
      • Computer station
      • Free guest parking during stay
      • Free on-street parking
      • Free parking nearby
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Internet point
      • Meeting facilities size (feet) - 800
      • Meeting facilities size (meters) - 72
      • Number of meeting/conference rooms - 2
      • Shopping center shuttle (surcharge)
      • Smoke-free property (fines apply)
      • Snack bar/deli
      • Theme park shuttle (surcharge)
      • Train station pickup (surcharge)
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • Iron/ironing board
    • Rollaway/extra beds available
    • Sofa bed
    • Stovetop
    • See more room details
      • Air conditioning
      • Cable TV service
      • City view
      • Climate control
      • Coffee/tea maker
      • Connecting / adjoining rooms available
      • Courtyard view
      • Daily housekeeping
      • Egyptian-cotton sheets
      • Flat-panel TV
      • Free local calls
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Handheld showerhead
      • HDTV
      • Kitchenette
      • Microwave
      • Pillowtop mattress
      • Pool view
      • Premium bedding
      • Private bathroom
      • Refrigerator
      • Shower/tub combination
      • Wake-up calls
    • Services
    • Airport transportation (surcharge)
    • Coffee/tea in lobby
    • Express check-out
    • Free breakfast
    • Free parking
    • Laundry facilities
    • Parking nearby
    • Business & Event
    • 24-hour front desk
    • Business services
    • Computer rental
    • Exhibit space
    • Library
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    A complimentary continental breakfast is served each morning between 7:30 AM and 10 AM.

    Recreation

    Recreational amenities at the hotel include an indoor pool and a 24-hour fitness facility.

    Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Basketball nearby
    • Bicycle rentals nearby
    • Bird watching nearby
    • Bowling alley nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Golf - miniature nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Mountain biking nearby
    • Playground nearby
    • Running track/path nearby
    • Swimming on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • A 12.45 percent city/local tax will be charged

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Pet fee: USD 25.00 per pet, per night plus USD 100.00 one-time cleaning fee
    • Pet deposit: USD 100.00 per stay
    • Early check-in fee: USD 30.00
    • Late check-out fee: USD 60.00
    • Rollaway bed fee: USD 30.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in West Springfield, Massachusetts, United States
      of
    42.09385, -72.617367
    Hotel coordinates:

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    Area map

    A short guide to West Springfield

    Across the Connecticut River from Springfield, this town is home to the Josiah Day House, the oldest brick saltbox-style house in the U.S. The Big E, New England's largest fair, takes place each autumn at the Eastern States Exposition. The area is also home to Storrowton Village, a living museum that recreates life in 19th-century New England. Six Flags New England is a few miles south in Agawam.

    see all hotels in West Springfield

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Big E (Eastern States Exposition) - 200 yards

    0.50 - 1.0 mi

    • West Springfield - 1400 yards
    • Josiah Day House - 1600 yards

    1.0 - 3.0 mi

    • Springfield Amtrak - 1.5 miles
    • Springfield Station (Massatchusetts) - 1.5 miles
    • Springfield - 1.6 miles
    • MassMutual Center - 1.6 miles
    • Quadrangle - 1.7 miles
    • Naismith Memorial Basketball Hall of Fame - 1.7 miles
    • Springfield Museums - 1.7 miles

    3.0+ mi

    • Westfield Barnes Municipal Airport (BAF) - 7.3 miles
    • Springfield Westover Metropolitan Airport (CEF) - 8.3 miles
    • Hartford Bradley Intl. Airport (BDL) - 12 miles
    • Hartford - Brainard Airport (HFD) - 24 miles
    • Worcester Regional Airport (ORH) - 40 miles
    • Pittsfield, MA, United States (PSF-Pittsfield Municipal) - 41 miles
    All hotels in West Springfield, Massachusetts, United States
    Reviews
    • All (71)
    • Business (14)
    • Romance (2)
    • Family (2)
    • Friends (2)
    • Other (51)
    3.5 / 5
    Good

    Score breakdown (from 71 reviews)

    • 5.0
      (19)
    • 4.0
      (16)
    • 3.0
      (21)
    • 2.0
      (10)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      3.8
    • Service
      3.9
    • Comfort
      3.7
    • Condition
      3.1

    Reviews: Overall

    • < Previous
    • Page 1 of 2
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    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "decent"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    comfy and great air condition, dont eat at the local taco bell
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Anthony
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The service was wonderful. Its not in the most decent location but if you dont have much money and want to stay somewhere with large rooms it will do.
    Genuine Hotels.com guest review
    Other trip
    Jun 6, 2013
    paula
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Was okay, phone did not work, continental breakfast was minimal and pool was closed for maintenance. Just okay for the money, likely better deals to be found.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    Dan
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    The pool was still cold. The rooms smelled extremely funny and some rooms were left wide open all night long. Not sure what happened here but it was definitely a turn off. We also didn't enjoy the fact that when we walked in the front desk area was extremely dirty and the floors didn't look like they had been vacuumed in at least a week. I didn't shower […] because the bathroom had such an overwhelming smell of bleach and the room itself had its own issues. I wouldn't recommend spending $80 for a room and feel completely haggled. I know $80 is $80 but I wanted to relax away from home not wish I was home. Great staff and employees but I felt as though something wasn't right when I was there. Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    it was dump, for the cost involved. No services of any kind.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    close to work location
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "served it's purpose"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    I expected more and was disappointed. The fitness room was under construction so we were not able to use it. Upon entering our room there was a very bad smell, like someone had just used the bathroom. We had to go out and get candles. This hotel needs to be updated but overall it was ok. The staff was helpful and friendly.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Clean and Friendly Staff"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    We were in Springfield for college visits and only staying one night. Because the hotel is under renovation I wouldn't recommend a long term stay at this time but it was as clean as possible considering our room hadn't been upgraded yet and the staff was very helpful and friendly.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "jack-n-jill from out of town"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The location of the hotel was perfect, near family's home and close to the venue we were attending in Agawam. Quiet neighborhood setting. Excellent room, loved the bed, had a great night sleep. The staff was very accomodating and friendly, made every attempt to provide an enjoyable stay. Would definitely stay here again on our next visit.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Carole
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "Regency Inn and Suites"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great hospitality and service... Conducive for my needs of rest and relaxation... Awesome
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    Erica
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "A so-so stay"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Thankfully, This was Very close to the big E and we got a good deal on the price. Beds were OK, linen was not comfortable. Breakfast was less than stellar. Pool had inconvenient hours.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Family
    US

    Regency Inn & Suites - West Springfield
    1.0 / 5
    Poor
    "keep out"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      1.0
    don't do it. Can't believe this place is even on Expedia. Should get a half star. cut to four in the morning changing rooms because the people wouldn't shut up in the adjoining room - a "jaccuzzi suite" that sounded like an airplane landing right against our bed wall - the strictly nonsmoking room smelled like a dirty ashtray, not even a phone in the […] room to call the front desk, whole place is a construction area and dingy to say the least. bathroom and sheets were clean, staff very nice but too nice, should have shut those people up or thrown them out...probably regulars in this dive. Do not book this place. Read more
    Genuine Expedia guest review
    Other trip
    Mar 3, 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Not bad for a night or two"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The kitchenette that they advertised was not really functional. They had a grill thing but no plates or utensils..which was pointless, no sink. A tiny fridge that was so cold it froze my food. The bed was really comfortable though and it was clean.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Feb 2013
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "Nice Size Rooms"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very friendly staff. Large rooms with nice bathroom, microwave, fridge. Will definitely stay here again
    Genuine Hotels.com guest review
    5 night trip in Feb 2013
    Marc
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Decent place to stay near the Big E"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Yes, the place is a little older, but it didn't seem too terrible to me. The staff were kind, and I actually thought the breakfast was decent, though other reviewers seem to disagree. Last time I checked, continental breakfast doesn't include eggs and sausage. The coffee, cereals, pastries, and waffles I thought were pretty decent! Pool was not bad […] either. Read more
    Genuine Expedia guest review
    Other trip
    Jan 28, 2013
    Emily
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "close to where i was going"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    was a great price staff was awsome and room was great
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    judy
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "Friendly, Comfortable, Family run hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very welcoming owner and staff. Very helpful and wanted to make one comfortable. Went out of their way to please. In the process of making improvements and adding an exercise room, meeting room off the pool, so some in progress projects. We will stay there again.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Kevin
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "quite and relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    staff was very helpful. this hotel is rather small and off the main street but still in town, it felt like i was staying with friends. love this hotel and I WILL be staying there again. Thank you!!!
    Genuine Hotels.com guest review
    3 night business trip in Nov 2012
    ChristopherB
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    We did not like the fact that the temperature of the room could not be regulated/controlled. The room did not have any windows as it was an inside room that opened to the pool area which did not provide any fresh air. Was warm and stuffy when trying to sleep at night. The bed was comfortable though. Shower was nice and clearly they have tried so make […] some new updates but the quality of workmanship was quite poor. Fan in the bathroom didn't move much air so hard to get the room to not stink after anyone went to the bathroom. Pool temp was too cold for swimming in fall/winter. Continental breakfast was good. Room was clean. Location was good. Read more
    Genuine Hotels.com guest review
    3 night business trip in Nov 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair
    "Tired and worn."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    It seemed very bare bones, dated and worn. I wanted free wifi, a work out room and a free breakfast. It had all three but I didn’t check out the work out room. I wasn’t comfortable roaming around the hallways, it was fairly deserted in a deserted part of town.
    Genuine Expedia guest review
    Other trip
    Nov 13, 2012
    Su
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Staff was very friendly and accomadating"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Great Price friendly staff, pool was great, room was big, hotel was outdated and the beds seemed very small and hard, halls could have been a little cleaner
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    Al
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Disappointing"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The room was cold with no way to control the heat, staff had to come up with a key to adjust it as it also controlled the other four rooms down the hall. I could not call the front desk due to no phone in room. The window overlooked an indoor pool where everyone was able to look directly into room so I had to take extra precaution to make sure curtain […] was securely shut. Dogs down the hall barking did not help with any peace I would have liked to have felt while there. Also I was told there would be a shuttle bus going back and forth to Massmutual conference center, that was not true. Once I arrived there in anticipation of not having to drive late at night, staff had no clue as to who told me about this nonexistent bus. Very disappointing experience all around! Read more
    Genuine Expedia guest review
    Other trip
    Oct 23, 2012
    Kim
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "This hotel is one I would certainly stay in again."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Thishotel was completely adequate for the needs I had. I did not like the layout of the bathroom in the corner room I had the door was in the way of the sink.
    Genuine Expedia guest review
    Other trip
    Oct 22, 2012
    Sherri
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Clean rooms, good value (but not much else)"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Great location - we were visiting family in the area, but it's right across the street from the Big E as well. We were put in a handicap room (which we didn't need or ask for) but the extra room was nice. Room was clean but VERY basic (phone wasn't connected, economy towels) with no "extras" of any kind. Mattress was pretty hard and the blanket felt […] like a paper towel. The dual shower heads were nice. Workout room was under construction. Continental breakfast provided but we didn't use - they left the fruit bowl out 24 hours which was nice, especially since their only vending machine was 100% empty. Bottom line: Clean room? Yes. Able to sleep? Yes. Hot water? Yes. A decent place to crash... just don't plan to stay in your room much. Read more
    Genuine Expedia guest review
    Other trip
    Oct 16, 2012
    FasterThanILook
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Close to the Big E"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      1.0
    The gym is not open. The bed had hair on the sheets and needs remodeling. The front desk staff was very nice.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    KP
    US

    Regency Inn & Suites - West Springfield
    5.0 / 5
    Outstanding
    "10 mins to six flags"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    clean rooms and staff is very nice yes its still in the upgrade process but its very peaceful. lots of surrounding restaurants and NBA hall of fame is only minutes away.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    william
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    ""Just passing through""

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    we came in late and left eary so I don't have much to share. the staff however was very welcoming and friendly.
    Genuine Expedia guest review
    Other trip
    Aug 11, 2012
    Tony
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Convenient location"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was great for the overnight we had. You could hear everyone at the pool from the room that overlooked it, but all in all, a good & spacious room for the price. Easy access to the Big E
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Rich
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Old hotel in need of help"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    Hotel needs MAJOR updating and repair! Entry door to room was not secure, just barely latched into the strike! Door could easily have been opened with a shoulder push. Secondary chain lock was broken, not usable. The pool was green and cloudy, a big disappointment with the temperatures in the 90's. The room was very clean and comfortable, but again, […] needs HUGE updating and repair!!!!!! Read more
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    Pete
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair
    "Disappointed - can't really recommend..."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    Hotel location was good, easy parking, large room. Overall though, we did not enjoy our three night stay. They did not clean or service our room between the first and second nights. Had to chase staff down to get clean towels since our old ones were still wet on the floor. Beds were not made, etc. If we had not booked through Hotels.com and could have […] gotten a refund, we would not have stayed more than one night. Exercise room was not in working order, there was no out side wall in the workout room, simply a tarp hanging there with all the exercise equipment covered with sheets. Sparce breakfast with no decaf coffee. Read more
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    Family travelers
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Across from Big E, Minutes to 6Flags"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Desk Clerk was super friendly, recommended an awesome nearby restaurant for dinner. Hotel was clearly under renovations so room was half old half new. Bed & Linens were clean and comfy. Our room had fridge, microwave, and coffee pot which was not mentioned in amenities. Our room also had a sliding door which led us right into pool! Neighborhood was […] iffy but the parking lot was well lit and monitored. Free breakfast only included cereal (stale), bagels (funny taste), english muffins (also funny taste), waffles, juice (Tang-like), and coffee (ok). We were 2 blocks from shopping plaza so we got DD breakfast and coffee there. We stayed one night so for the money we can't complain. Read more
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    T L W
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Great customer service and stay"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    From check in to check out, the gentleman behind the counter was very accomodating and willing to make our stay the most comfortable and satisfying.
    Genuine Expedia guest review
    Other trip
    Jul 30, 2012
    Heather
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair
    "No window in our room"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Should have been $50.00 a night for the quality of room we have.
    Genuine Hotels.com guest review
    1 night business trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair
    "Going through repairs / upgrades - pleasant staff"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    Motel appeared to be going throug some upgrades, i.e. the workout room was missing an exterior wall (a tarp was hanging from the top of the wall to the ground), all pictures had ben removed from walls. Full sets of towels and soaps / shampoo / lotion had to be requested every day, tissue box was left empty, microwave was stuck shut, cleanliness of […] some linens was suspect. Staff was extremely pleasant and tried to be accomodating. Indoor pool area seemed to be OK. Read more
    Genuine Expedia guest review
    Other trip
    Jul 24, 2012
    JC
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Hotel staff very accommodating"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    hotel structure may be a bit tired but the service and willingness to provide good customer service made up for it. I would recommend .
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    1.0 / 5
    Poor
    "Put $ in that hotel"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    Internet didn't work. Owner didn't seem to care much about it.
    Genuine Expedia guest review
    Other trip
    Jul 13, 2012
    John
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    The pool was closed "for repairs." The breakfast consisted of bagels, English muffins, cold cereal, or a waffle. No cup by the bathroom sink. In fact, there were only two paper cups in the whole room.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Slightly shabby, but clean and not expensive"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This hotel is across the street from the Big E facility where I was showing my dog, so the location was perfect for me. I could walk back and forth and save the daily parking charge. The staff was extremely friendly, courteous, and pleasant.The timing of housekeeping seemed to be such that when they glanced at my room I had the privacy tag up, so they […] skipped servicing the room. I left each morning for most of the day and removed the tag, but they didn't again so I didn't get trash removal, towels, etc for a couple of days. A brief chat with a desk clerk cleared that right up and they took care of the room after that. The place is slightly shabby but clean and comfortable, and the breakfast provides added value. The weekend waffles are terrific, and there is fresh fruit offered around the clock. For comfort and convenience it can't be beat, but it's not top-line luxury. Read more
    Genuine Hotels.com guest review
    4 night trip in Jul 2012
    Jane
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "Decent hotel, but out of the way."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    Hotel needs to take care of there broken furniture. Clean the microwave before new guest arrive.
    Genuine Expedia guest review
    Other trip
    Jul 11, 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good
    "it served its purpose"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    it was fine, i would stay again if i had to stay in the area again.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Front desk staff was very accomodating.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    4.0 / 5
    Excellent
    "Way better then the reviews I read onn here..."

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel is ok and location is great for Six Flags which is why we were there....but the staff was incredible...very kind. helpful and accommodating. Maybe I got lucky or maybe the other reviews are a little harsh...I had a very good experience and stay here.
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    Norm
    US

    Regency Inn & Suites - West Springfield
    2.0 / 5
    Fair
    "Not worth the rate"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The Gentleman at the front desk was very nice in trying to accommodate us by giving us a room that was big enough and convenient to do our work. However, throughout our stay, the room was not cleaned. The first day, they claimed that my associate requested no service. The next day I called, no one showed up until around 8PM after we stepped out. All […] the person did was drop off some towels and left. The bathroom was not cleaned. The Breakfast area was not inviting anyone to eat. The lock to our room was not working. The man who came to fix it went back and forth and hung around till about midnight. It was not worth our money. Read more
    Genuine Hotels.com guest review
    3 night business trip in May 2011
    A Traveller
    US

    Regency Inn & Suites - West Springfield
    1.0 / 5
    Poor
    "Don't Stay At This Place!"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    There was a wire coming in through the wall, across the room and out the exterior wall. Looked to be done by an amateur, probably violates wiring code although I'm not sure. The room smelled. The slider to the indoor pool had no lock, only a security bar. The so-called continental breakfast was terrible - no plates or silverware, paper napkins from […] Subway, and coffee strong enough to stand on. For fun, at 1 AM on Saturday morning the fire alarm went off which cost us most of the night's sleep. The manager was unavailable to speak to about these issues. Even though this place is right across the street from the Big E, which I visit 4 - 5 times per year, we will NEVER go back. Thumbs down! Read more
    Genuine Expedia guest review
    Business trip
    Mar 14, 2011
    Ed O
    US
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