"Never ever again"
The air conditioning system was so loud we could barely sleep, I had to shut it off. By morning it was very hot. The hotel and the room had a nasty odor that was all over our clothes. It was terrible. The second night we stayed the restaurant attached to the hotel played music so loud we could not sleep. I called the front desk and they said there was […] nothing they could do about it and the restaurant closed at 2am. She didn't even offer to put us in another room. It was basically deal with it. We were never told anything when we checked in so I had no idea this hotel had music until 2am. The website also does not say anything about their being loud music at the restaurant/bar. Wi-fi didn't work in our room the entire stay. I also found three spiders in our bathroom the day we left. The company needs to improve their customer service too. When we checked in we were told nothing about the hotel, we weren't even greeted. When we checked out we were not even asked how our stay was. That is very unusual for a hotel. It was obvious that they didn't care about their guests. Read moreGenuine Expedia guest review
"Great hotel!! very convenient location"
this hotel was great.very friendly staff very clean!!!! upon arrival I was 3 hours early and my room was already ready and they let me check in early the location is right off the highway food and gas less then a minute.away. only 15 min from sight and sound theater. great room serVice requested extra towels got them right way and they gave us more […] than what we needed. great shower pressure that almost never happens beautiful rooms very clean and comfortable. the restraint connecting to this hotel is, very clean great food and decent price. beautiful restaurant. the kiddie pool is great for, toddlers and preschoolers. only complaints I had the pool was clear but dirty much stuff floating along the top. and the elevator was Very dirty and run down Read moreGenuine Hotels.com guest review
"Nice Clean Hotel with Great Restaurant"
The hotel was nice and the room was clean and comfortable. The restaurant was great. Lovely place to sit outside and dine.Genuine Hotels.com guest review
"It's a nightclub!"
Everyone said it was a quiet, clean hotel, so we booked it because we have two young children. We pulled up at 10:30 at night after a long drive and it was an outdoor Nightclub! I don't know how this didn't come up in reviews! It's was loud and full of loud, young drunk people. To be fair our room was relatively quiet despite the club music right outside, […] but someone set the alarm clock to go off at midnight in our room (as loud as possible) and it scared my two year old so much he was sobbing so hard asking to go home. The staff was nice enough but I would never stay here again. Read moreGenuine Hotels.com guest review
Hotel was clean, restaurant and bars were very good. Didn't use the exercise facility but looked pretty complete with equipment. Pool is outside, don't know if there is also an indoor pool. They offer free coffe but breakfast is a pay for, Buffet at $8.99 was terrific and complete with everyting. I will definatately stay again when in Lancaster are […] a. Read moreGenuine Hotels.com guest review
"very clean room"
customer service totally lacking. Entry into lobby inconvienant. Need two people to hold doors to enter. Front desk clerks oblivious. however room was very clean and tidy no prob there. will not stay again.Genuine Hotels.com guest review
Having called prior hand to let the hotel know we will be checking late, they gave our room to other guests and stuck my husband and I in a small room no larger than 10x10' with one double bed. When I had booked, king rooms were sold out so I opted for two double beds. At 1am, we were put in a full bed and it was extremely uncomfortable. Couldn't sleep […] all night. There was gum on the carpet and tears in the carpet. I knew that this hotel was for a bargain but didn't know it was going to be this awful. Read moreGenuine Hotels.com guest review
The staff was extremely friendly and helpful. The Loxley Restaurant was excellent! The hotel was clean, but outdated. The swimming pool was disappointing~ green and slimy. My kids were so upset that they couldn't swim. The location is great~ central to everything.Genuine Hotels.com guest review
Hotel was very nice. We enjoyed our stay, and thought the restaurant next door looked beautiful.Genuine Hotels.com guest review
"Great hotel for the working traveler"
Great hotel and priced right. I was supprised about how upscales the resturant and Bar was. The food was great as was the service. The rooms could use a remodel but are very clean. Like most older hotels, finding a plug-in was tough. I liked it well enough that I am going back next week.Genuine Hotels.com guest review
"It was okay...."
The room was fine and the beds were comfortable. The pounding of loud music until 1am was not fun.Genuine Hotels.com guest review
"In need of updates"
This hotel is undergoing renovations but it still screams for more updates.Genuine Hotels.com guest review
Great location. Great service. Very cozy and the price is rightGenuine Hotels.com guest review
"Close to Downtown Lancaster, nice if noisy"
Nice hotel; LOUD BARS! Recommend asking for a room as far away from them as possible unless you want to partake of loud partying. Facility houses 3 bars and 1 restaurant. Close to downtown Lancaster, very convenient location. Nice room. Had a hard time getting the temperature just right - either heat or A/C and no temp control other than on/off but […] other than that it was a great room. Would stay there again. Read moreGenuine Hotels.com guest review
GREAT PLACE TO STAYGenuine Hotels.com guest review
"Good location, great night sleep."
Our room was very relaxing. Quiet, dark and peaceful. Great location for a close weekend getaway.Genuine Hotels.com guest review
"Nice service, but a bit run down"
The folks at the front desk were nice as can be. The room, however, had weird stains on the bathroom tiles and everything from the cabinetry to the bed to the carpets have seen better days. Goodish for the money that we spent.Genuine Hotels.com guest review
"Nice place for the price!"
Great hotel and experience! Bathroom was a little small, but it was a good room for a night! I stayed with 2 other friends.Genuine Expedia guest review
Nice place for the price. Good location, we always stay here when we're passing through.Genuine Expedia guest review
Everything was as I expected. I've stayed there before with a very satisfying experience. The restaurant has great food!Genuine Expedia guest review
"Near all the sites away from hustle"
My wife and I were very satified with this hotel. We couldn't believe how quiet the room was. The hotel was no more than 15-20 minutes from all the major attractions in Amish country.Genuine Hotels.com guest review
Hotel needs to be better maintained. Example: brken furniture in hall near elevator was thee oir whole stay. Desk clertk at check-in was poorlybgroomed and unhelpful. The Halloween decore in rooms was cute, but might be offensive to some. I would not sray there againGenuine Hotels.com guest review
"Not up to Par"
I was very disappointed with the hotel. They did not have the room ready upon check in time, even though I showed up 2 hrs. after official check in time. They also messed up the reservation and did not have the correct room available so they had to roll in a cot bed.Genuine Expedia guest review
"Bed hard as nails"
Over all the Hotel was a good value. The only item was the bed was as hard as nailsGenuine Hotels.com guest review
"Close to major roadways"
comfortable and well taken care of. Bar and Restaurant are also very good.Genuine Hotels.com guest review
Confortable beds and spotless room. Conveniently located near restaurants and roadways.Genuine Hotels.com guest review
It was a very nice stay. The front desk was kind and helpful.Genuine Hotels.com guest review
"Clean, well maintained rooms."
My sister and I found the property to be very well maintained. The room was very clean and well kept. Bathroom was modern with the usual products. We were very comfortable there.Genuine Expedia guest review
Absolutely the newest, cleanest, most pristine hotel. True value for your vacation dollar. Highly recommended!Genuine Hotels.com guest review
"A Hot Spot in Langcaster PA"
I enjoyed my stay at your hotel. The adjoining night club and the swimming pool were a blast making it a total pleasurable stay both night and day.Genuine Hotels.com guest review
"nice place to stay"
Very clean and friendly service. Pillows were not comfortable and the pool closes to earlyGenuine Hotels.com guest review
My friends and I had a lovely time at the hotel. The restaurant was fabulous and the rooms were spotless. We would definitely stay there again. The only negative is that we did not like the big rigs parked by the pool. It was an uncomfortable feeling. All in all, it was a lovely place and I would recommend it.Genuine Hotels.com guest review
Hotel was only a 15 minute drive to Dutch Wonderland, our destination, but there were many other hotels closer so I would choose one closer if that is where you are headed. The room was a nice average room, bathroom was very small, and although there was not much counter space the sink was nice and updated.. Nice outside pool. Restaurant/Bar area was […] warmly designed and the nighttime staff we encountered there were very friendly. Didn't do breakfast since it was not included instead headed across the way to McDonalds. Sat on a hilltop which was nice but overlook a factory, not so nice. I did overestimate how long it would take to get there and they kindly let us check in early which was nice. Overall we had a very nice stay there. Read moreGenuine Hotels.com guest review
"Great room great price"
Had a great stay. The staff was super friendly. Pool was nice. Would defenatley stay againGenuine Hotels.com guest review
The hotel was very nice. However there was a mix up with our reservations. We reserved one Saturday night stay (2 rooms) for a wedding and confimation was received via e-mail with hotel.com. But when we checked in, the hotel had us reserved for the night before. Luckily there were 2 rooms available BUT right above where the band was playing till midnight!!! […] The girl at the front desk was very nice and very apologetic and made sure management knew of the error. Read moreGenuine Hotels.com guest review
It was great! We highly recommend to anyone visiting the Lancaster PA area to stay at this hotel. Great restaurant there also.Genuine Hotels.com guest review
I called for directions and was put on hold for a long time. We got lost finding the hotel, and never did get to talk to the operator. They only had one person on the front desk, and it was quite a large hotel. Didn't seem well staffed.Genuine Hotels.com guest review
Bar, restaurant, and breakfast were excellent. Great job on the ambiance of the hotel.Genuine Hotels.com guest review
We had a little trouble finding the hotel as it was recessed and not clearly visible, but overall, we had a nice stay.Genuine Hotels.com guest review
It was so quaint! We would definitely recommend and we will definitely be staying again!!! The price was so cheap for so much! And the breakfast was more than enough for such a low price...one word AMAZING!!!Genuine Hotels.com guest review
"Not a good choice for a good night's rest"
Absolutely do not go to this hotel if you want to sleep at night! It is very, very noisy. There were children running up and down the hallways all night. The attached restaurant, Loxley's had a band playing on the open deck. It was so loud I was unable to sleep and other guests were complaining about it also. I was disappointed because the hotel was […] clean and comfortable. Read moreGenuine Expedia guest review
Very poor service. Broken sink in the bathroon. No one in the hotel to fix it. Load music come in from the lounge awoke us during the night.Genuine Hotels.com guest review
"close to event"
It is a nice hotel, but It is a party hotel. There was loud music, people standing outside the bar drinking. I could barely get to the elevator. My room was at the end where the loud music was and if the refrigerator in my room was making a noise, I would have had to listen to the music for however long it lasted. I am a Christian and would not stay […] there again because of the atmosphere. Read moreGenuine Hotels.com guest review
"Great place to stay!"
We experienced a great place to stay whether a family, couple, older, younger etc. The location is great because it's just off I-30 which takes you anywhere in the area. The restaurant offers a buffet for breakfast as well as dinners that can be eaten outside in the open air. Fish to feed in the pond at entrance. Dinner theatre next door. Cleaning staff […] right on. Would recommend it to anyone. Read moreGenuine Expedia guest review
A large group arrived just before we did and we waited for 30 minutes to check in. The room was very clean and comfortable and had plenty of room for our family of 3.our son was a little disappointed in the limited pool hours. Overall, it was a clean and fairly inexpensive place to rest before getting on the road again.Genuine Hotels.com guest review
"Chose on previous reviews"
I expected certain things from previous reviews. And the hotel was nice, the fact that they had a pool worked great for me, the kids loved it. What was uncomfortable is the room itself. Clean, but tiny. If you're traveling as a couple, you're fine, but with kids, there was no space to hang the towels, no space to put a toothbrush down, very small bathroom […] space and inconveniently planned. I needed to dry wet clothes a lot (we were there for a swimming competition), but no hangers, unless inside a stand alone closet, where there is not air circulation. For 2 people-great, for more than 2-too small. Read moreGenuine Hotels.com guest review
"Needed to stay between Longwood Gardens & a friend"
I was pleased with how clean & fresh our room was. Altho the room wasn't huge, it was quite sufficient & comfortable, good mattresses, pleasant linens. All staff members from check-in desk to restaurant wait staff were pleasant, competent & friendly. And the waitress went out of her way to prepare bacon for me just the way I like, crispy.Genuine Hotels.com guest review
"Stay Away! Horrible Customer Service!"
Don't stay here. While it was very clean, that is the only good thing I can say about the place. Given a room with 1 bed, when a room with two double beds was booked. There were 4 of us staying. First woman at the front desk told me there was nothing she could do about it. She finally called the mamger when I insisted. Manager did put me into a room […] with 2 beds. However, the keys didn't work. I had to go to the front desk 3 separate times due to key issues. When I stated that "This is the 3rd time I have been here because the key doesn't work." the woman at the front desk asked me what I expected her to do about it. Music from the outdoor patio bar attached to the hotel blasted outside the window until 1:00am. When I called the front desk, I was told other people were complaining and they had asked the bar to lower the music volume and call back if there was an issue. However, music would play until at least 1am and they couldn't do anything about it. Between the lack of beds, key malfunctions, loud music, and rude customer service, I say STAY AWAY!! Read moreGenuine Hotels.com guest review
I was very pleased with my stay at Heritage Hotel. The staff was friendly. The room was clean and comfortable. Im picky when it comes to hotels. Ive listened to too many horror stories. When we made a request, it was taken care of directly.I would recommend this hotel to anyone. The restaurant next door was convenient and the food was delicious.Genuine Hotels.com guest review
"Okay place to stay"
The hotel appears to be geared for bus trip overnights. When we arrived a half hour before check in time, we were not greeted in a friendly manner. Just perhaps you would like to go to the restaurant for a cold drink. I expected a response more like, You room is not quite ready yet, perhaps you woul dlike to have a seat in our lobby. And the room still […] was not ready at check in time. The property was nice but the staff needed a little friendliness training. Read moreGenuine Hotels.com guest review
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