All hotels in Lancaster, Pennsylvania, United States of America
1 room, 2 adults
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500 Centerville Rd, Lancaster, PA, 17601, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 180 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.1
5.0 / 5Outstanding
There was some maintenance/improvements being made but they did not detract from the stay. that is why condition is not rated at 5.
Genuine Hotels.com guest review
1 night trip Dec 24, 2013
A Traveler
US
4.0 / 5Excellent
"Thanksgiving stay"
Hotel was perfect location, easy to get to, close to our Thanksgiving visit. Renovations were underway, so the strung lighting was understandable. Room had been updated and perfectly fine. The fitness center was in poor condition. Machines did not work, thankfully it was nice outside and I was able to go for a long walk.
Genuine Hotels.com guest review
1 night trip Nov 28, 2013
A Traveler
US
4.0 / 5Excellent
A little run down, but the front desk help was very friendly. Clean though.
Genuine Hotels.com guest review
1 night business trip Nov 20, 2013
A Traveler
US
4.0 / 5Excellent
"Clean, Friendly,off the "beaten path"..."
Our stay was nice. It was a very nice hotel; even with upgrading going on. It was clean, and quiet; with a tremendous view! Breakfast buffet in Loxley's Restaurant (attached) was excellent! My only problem was when I asked a desk clerk about coffee availability in the lobby area she replied, "We are a hotel and not a coffee shop!". I had read that coffee would be available (on a hotel reservation website). Later on, I located the available coffee right on the same counter where this desk clerk had been standing!! At least I knew then that my question wasn't as stupid as the girl had acted like it was...
Genuine Hotels.com guest review
1 night trip Nov 7, 2013
Marian
US
2.0 / 5Fair
"Surprised it has 3 stars"
The hotel is under construction which I knew but it doesn't explain the rather shoddy condition of the place. None of the doors are automated and they are heavy making it very difficult to get in when your hands are full of bags and kids in our case. We had to take everything in in shifts, no staff bothered to help, though they watched us. the elevator is so small that only one person could fit in with the luggage cart but the cart was so poorly maintained that we couldn't get the thing to turn the sharp corner necessary to get it in the elevator and abandoned it in the hallway. The door to our room was to narrow for our double stroller. I should say our stroller, in the year and a half we've had it has always fit in through a doorway, that was the first time we've ever had a problem. The bed was super hard and I like firm beds but I was sore the next morning. The staff was indifferent. We had dinner there, the food was fine put over priced of course. The room was loud, we could hear everything going on in the rooms around us, including flashing toilets and showers. All in all for the price and three stars I was expecting better quality. It felt like a low end hotel and had I booked a two or one star I wouldn't have been disappointed.
Genuine Hotels.com guest review
1 night trip Nov 8, 2013
A Traveler
US
3.0 / 5Good
Hotel was under construction and literature says that is could have been a $200 room, it definitely wasn't worth $200.
Genuine Expedia guest review
Other trip Nov 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Enjoyed our stay at the heritage!"
It was very clean and comfortable. I emailed a head of time and asked for a few specifics and when we arrived everything was in place...even though there was no guarantee on the things we requested. The staff was very friendly as well. I would recommend and stay there again.
Genuine Hotels.com guest review
1 night trip Nov 2, 2013
A Traveler
US
4.0 / 5Excellent
"halloween getaway"
had a great time
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
E<M
US
3.0 / 5Good
"the rooms next to the laundry /cleaning too noisey"
ROOMS NEXT TO LAUNDRY/CLEANING TOO MUCH NOISE ESP AT 5:30 IN AM,ALSO WE HAD TINY ANTS IN OUR ROOM. I told the person at check out( steve) not sure anything will be done about it, but something should have been offered to us for the inconvenience .
Genuine Expedia guest review
Other trip Oct 28, 2013
A Traveler
US
4.0 / 5Excellent
Hotel felt old and dreary. They were working on renovations, but still did not feel up to date. The TV reception was not good either.
Genuine Hotels.com guest review
1 night trip with friends Oct 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Best Pillows Ever!"
This place has the most amazing, comfy pillows ever!!! They should sell them! the desk clerk told me that they get lots of compliments on them. Great room, quiet, convenient and very clean. Would definitely stay again.
Genuine Hotels.com guest review
1 night trip Oct 20, 2013
Kathy
US
5.0 / 5Outstanding
"Overnight stay"
Needed a place to stay overnight. Reasonably priced and comfortable, clean room. Would consider coming back again as it seemed nice and very close to area attractions.
Genuine Expedia guest review
Other trip Oct 21, 2013
Dyn4Mac
US
4.0 / 5Excellent
Nice quiet hotel. Clean. Upgrades were in progress. Loxelys (attached restaurant) was good. Would stay again.
Genuine Hotels.com guest review
3 night business trip Oct 16, 2013
Amanda Moyer
US
4.0 / 5Excellent
"Its overall good. 3.5 rating"
Long walk to room. Rooms were clean and comfortable. Never used the restaurant but seemed good and clean. They provided a clean refrigerator and I used their microwave close to frontdesk.
Genuine Expedia guest review
Other trip Oct 18, 2013
A Traveler
US
3.0 / 5Good
"Close to Lancaster and the Outlets"
Offering breakfast would be a plus. The bar was nice and friendly bartenders.
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Would do again"
Everything was good with motel and first time using Hotel .com. Would do again but book more east closer to Amish.
Genuine Hotels.com guest review
2 night trip Oct 7, 2013
Lowell
US
2.0 / 5Fair
"Won' Go Again"
My friend and I go up to the Lancaster area to stay several times a year. This was the most disappointing hotel. No amenities ...only TV and coffee maker, not handicap accessible, When I asked if there was another entrance that was the young lady at the front desk thought the doors we had to use were and was bothered that I had bothered her. Only amenities were TV and coffee maker. Room was clean, bed was ok, pillows were pancakes. Our stay at the Red Roof was nicer. Definitely not worth the price.
Genuine Expedia guest review
Other trip Oct 1, 2013
A Traveler
US
4.0 / 5Excellent
"Clean and comfortable."
The Heritage was a pleasant stay, especially for the under $100 price I got on this site. I booked it for a quick overnight business trip and was not disappointed. The hotel has lots of features such as on-premise dining, ample bar/lounge (indoor and out) and an ATM. The room was very clean, well-appointed and comfortable, including the bathroom. Beds were comfortable and I slept well. The only areas for improvement (minor at that): Vending machines were far removed from the main lobby or elevator area; some parts of the hotel were old and under renovation, hallway lighting on room floors was fluorescent and unattractive. But all in all, I would stay there again if in the area.
Genuine Hotels.com guest review
1 night business trip Sep 25, 2013
A Traveler
US
4.0 / 5Excellent
"Close to my dads house"
Very nice hotel with a local hang out and allot of regulars. After a day at my aging fathers house it was nice to go to the hotel and walk to bar to grab a night cap. A few people at the bar were regulars by either coming weekly or staying weekly. Had a few good conversations, and good drinks. I would stay there again.
Genuine Expedia guest review
Other trip Sep 28, 2013
janet
US
3.0 / 5Good
"Remodeling"
Stayed early in week. Hotel relatively empty but room was in wing being re-modeled. Why use this wing if not necessary????
Genuine Hotels.com guest review
2 night family trip Sep 23, 2013
A Traveler
US
4.0 / 5Excellent
"Under Construction but Priced Accordingly"
I stayed at the Heritage Hotel for 3 days in September and was pleased with the value. The hotel is under construction, so the room rate was adjusted accordingly, but I didn't feel the construction interfered with my stay other than ascetics in the hallway. The bed in the room was super comfortable and the AC/ Heat in the room was adjustable with a good range for those who like it hot or freezing cold. The location was so convenient, right off of 30. I wish the room had a microwave and some other amenities like a shower cap & shower gel. And decor seemed a bit outdated to me, but I'm a big city girl. The internet speed was super fast, too!
Genuine Hotels.com guest review
3 night trip Sep 22, 2013
Sara
US
3.0 / 5Good
"The reviews were dead on"
It is hard to find at night so look for the Loxley sign. It is for the restaurant next door and much larger. It is right next to U.S. 30 which was great for getting around. It is an older hotel. The staff was great about helping with directions.
Genuine Hotels.com guest review
3 night trip Sep 10, 2013
A Traveler
US
3.0 / 5Good
"Hotel was convnient....."
Hotel did not meet requirement of individuals who had difficulty walking. Rooms a distance from front desk, restaurant etc.
Genuine Expedia guest review
Other trip Sep 15, 2013
M
US
4.0 / 5Excellent
"Nice right off highway"
Good clean room. Friendly staff. Close to highway and easily accessible.
Genuine Expedia guest review
Other trip Sep 8, 2013
A Traveler
US
4.0 / 5Excellent
"Just an overnight stay"
Room was clean and quiet. Great location just off freeway. Restaurant appeared clean and busy but we did not eat there.
Genuine Expedia guest review
Other trip Sep 6, 2013
deputysurveyor
US
5.0 / 5Outstanding
"LOVELY HOTEL"
Our stay at your hotel was a wonderful experience. I would go back for sure!
Genuine Hotels.com guest review
1 night trip Sep 1, 2013
A Traveler
US
4.0 / 5Excellent
"Would def stay again"
Nice clean pool and rooms. Was having some daytime construction but not an issue. Staff was good, rooms were clean.
Genuine Hotels.com guest review
1 night trip Aug 27, 2013
T
US
5.0 / 5Outstanding
"Old fashioned look but present day service."
Hotel is nice. Rooms are old fashioned looking but it suits the hotel. Loxley's is a great restaurant and bar. Excellent service at front desk and restaurant.
Genuine Hotels.com guest review
1 night business trip Aug 29, 2013
Melissa
US
4.0 / 5Excellent
"Nice enough"
Room had wet carpet, 4'x2', and also 1' of drapes (unknown origin). Reported to front desk on first night of our stay, made note of the problem but did not attend to problem. Was disappointed that another room was not offered nor attention given to issue before our second night stay. This room will undoubtedly develop a mold problem.
Genuine Expedia guest review
Other trip Aug 31, 2013
Wanda
US
4.0 / 5Excellent
"Nice place to stay"
We enjoyed our stay. We were not in the room much as we were at Hershey Park and other sights. The only thing I can say is that the room was clean but I did see a few crumbs on the side chair and found a coffee stirrer behind the curtain. The other parts of the room were very clean so I think the staff is great at the basics but maybe not a thorough review of each room, each night. Don't let this stop you from going...nice place.
Genuine Hotels.com guest review
2 night trip Aug 19, 2013
Ann
US
4.0 / 5Excellent
"Nice hotel very quit"
Nice quit comfortable I love this place to stay a weekend
Genuine Expedia guest review
Other trip Aug 28, 2013
elder
US
4.0 / 5Excellent
"comfy and homey"
the worst thing about my stay was the smell at night outside. it must be really close to a chicken farm or something because the stench was awful. the shower was a bit broken but since my hub is a plumber, he fixed it 1,2,3... maintenance came while he was fixing it. the comforter is paper thin... otherwise it was a very nice quiet stay. relaxing and very friendly staff.
Genuine Expedia guest review
Other trip Aug 28, 2013
Shavy
US
4.0 / 5Excellent
"Big on the bar scene"
The hotel was nice and quiet until night time when it lit up with activity from the bar/restaurant located on the side of the hotel. It wasn't bad and I couldn't hear it in my room (very grateful for that). My only complaint was that we left at 7 am and returned around 3:45 pm, and our room still hadn't been cleaned. The maids cart was right outside our room, so I thought they were in there or would be soon. We grabbed our swimsuits and went to the pool. Returning after almost two hours and still hadn't been cleaned - they never knocked, called or left a note saying they came. I understand the not washing the sheets every day (going green), but not making the beds, checking garbage, etc., was a little frustrating.
Genuine Hotels.com guest review
2 night trip with friends Aug 23, 2013
A Traveler
US
4.0 / 5Excellent
"ok hotel"
Average
Genuine Hotels.com guest review
3 night trip Aug 20, 2013
Y Notice
US
4.0 / 5Excellent
"convenient to most sights"
The hotel was clean and convenient to where we were going in PA. They were renovating the hallways, but they told us about it when we checked in. We would gladly stay there again.
Genuine Hotels.com guest review
3 night family trip Aug 12, 2013
Doreen
US
3.0 / 5Good
"Good location!"
This hotel is in a great location for Lancaster, but on Friday and Saturday nights it has a huge bar crowd with lots of noise.
Genuine Hotels.com guest review
3 night family trip Aug 9, 2013
A Traveler
US
2.0 / 5Fair
"DIDN'T THINK IT WAS A THREE STAR HOTEL"
Actually I was a little disappointed. The drinking glasses and the coffee cups needed to be washed before they could be used. Also, I saw a big cobweb by the dresser that must have been there quite awhile. Also, our grandchildren stayed with us and the Wi-Fi did not work very well. It was inexpensive somewhat to stay there but with a 3 and 1/2 star rating I was expecting more. Sorry for being blunt but this is my opinion.
Genuine Expedia guest review
Other trip Aug 10, 2013
CAROL
US
3.0 / 5Good
"Heritage hotel"
First room had an air condition problem, fan belt was so loud that we left in one minute. Next room was average. Bartender was great, told us the best places to see durring our visit, he was right and was great, I have been in the bussiness world for 35 years, he is a big positive to your establishment.
Genuine Expedia guest review
Other trip Aug 8, 2013
Mike
US
5.0 / 5Outstanding
"Hidden Gem"
This was our second time at this hotel and it was perfect again. The hotel looks a little dated in some areas but it is clean, the staff is phenomenal and it is close to Dutch Wonderland and has a really good restaurant, Loxley's, attached.
Genuine Hotels.com guest review
2 night family trip Aug 2, 2013
Brian
US
4.0 / 5Excellent
"Great Hotel Close to Sights - Needs Updates"
The staff was great, and the hotel was central to Hershey and other places we needed to go. Loxley's food and atmosphere was great! Negatives: The hotel rooms were in need of some TLC. Beds were comfortable, and all the necessities were there, however, the ceiling tiles and around the doors needed to be wiped down, peeling wallpaper, etc. Overall a great stay and would certainly stay there again.
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
RoadWarriorMD
US
5.0 / 5Outstanding
"nice hotel"
For the price we paid we thought it was a nice place to stay.
Genuine Expedia guest review
Other trip Aug 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Was very nice."
Loved that the Loxley Restaurant was attached to Hotel.
Genuine Expedia guest review
Other trip Jul 30, 2013
A Traveler
US
4.0 / 5Excellent
"Hotel convenient to WXPN Music Festival."
All of the front-desk staff during our 3-day stay were pleasant, helpful, and took the time to acknowledge us and chat with us for a few moments. They printed directions, made suggestions and went out of their way to make sure we had everything we needed.
Genuine Expedia guest review
Other trip Jul 29, 2013
Mary
US
3.0 / 5Good
"Rooms need a little upgrading"
Convenient location for me
Genuine Hotels.com guest review
1 night trip Jul 25, 2013
Ron
US
5.0 / 5Outstanding
"In town for a concert"
Got a great deal at a great hotel. Stayed on the second floor and there was a bar there too! Lovely room with crazy comfortable linens, beds, and pillows. Nice size refrigerator. Would have been nice to have a microwave but not a deal breaker. Would definitely stay here again if I'm in the area. Exceptional front desk staff printed out a restaurant deal I purchased while staying there. Really appreciated her help.
Genuine Expedia guest review
Other trip Jul 23, 2013
Evanderdog
US
5.0 / 5Outstanding
Very good
Genuine Hotels.com guest review
2 night trip Jul 19, 2013
Ubani
US
2.0 / 5Fair
"Never ever again"
The air conditioning system was so loud we could barely sleep, I had to shut it off. By morning it was very hot. The hotel and the room had a nasty odor that was all over our clothes. It was terrible. The second night we stayed the restaurant attached to the hotel played music so loud we could not sleep. I called the front desk and they said there was nothing they could do about it and the restaurant closed at 2am. She didn't even offer to put us in another room. It was basically deal with it. We were never told anything when we checked in so I had no idea this hotel had music until 2am. The website also does not say anything about their being loud music at the restaurant/bar. Wi-fi didn't work in our room the entire stay. I also found three spiders in our bathroom the day we left. The company needs to improve their customer service too. When we checked in we were told nothing about the hotel, we weren't even greeted. When we checked out we were not even asked how our stay was. That is very unusual for a hotel. It was obvious that they didn't care about their guests.
Genuine Expedia guest review
Other trip Jul 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel!! very convenient location"
this hotel was great.very friendly staff very clean!!!! upon arrival I was 3 hours early and my room was already ready and they let me check in early the location is right off the highway food and gas less then a minute.away. only 15 min from sight and sound theater. great room serVice requested extra towels got them right way and they gave us more than what we needed. great shower pressure that almost never happens beautiful rooms very clean and comfortable. the restraint connecting to this hotel is, very clean great food and decent price. beautiful restaurant. the kiddie pool is great for, toddlers and preschoolers. only complaints I had the pool was clear but dirty much stuff floating along the top. and the elevator was Very dirty and run down
Genuine Hotels.com guest review
1 night trip Jul 2, 2013
ashley
US
5.0 / 5Outstanding
"Nice Clean Hotel with Great Restaurant"
The hotel was nice and the room was clean and comfortable. The restaurant was great. Lovely place to sit outside and dine.
Genuine Hotels.com guest review
1 night trip Jun 30, 2013
A Traveler
US
1.0 / 5Poor
"It's a nightclub!"
Everyone said it was a quiet, clean hotel, so we booked it because we have two young children. We pulled up at 10:30 at night after a long drive and it was an outdoor Nightclub! I don't know how this didn't come up in reviews! It's was loud and full of loud, young drunk people. To be fair our room was relatively quiet despite the club music right outside, but someone set the alarm clock to go off at midnight in our room (as loud as possible) and it scared my two year old so much he was sobbing so hard asking to go home. The staff was nice enough but I would never stay here again.
Genuine Hotels.com guest review
1 night trip Jun 28, 2013
A Traveler
US
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