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""Reviewed by a Hotels.com guest on May 5, 2012
The hotel was very nice and the staff was extremely courteous. Our room was not the one I had booked online. I booked a 2 bdrm suite and we were given a 1 bdrm suite. The staff was able to move us to the correct room. However, we had to pay an additional $20 for the upgrade. The staff apologized for the problem and did everything to make our stay comfortable. The buffet breakfast was very good and had a large variety of items.
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
"Excellent location for concerts at Verizon Amp thr"Reviewed by a Hotels.com guest on May 5, 2012
Great Staff! Helpfull very friendly and professional. Nice rooms, clean, roomy, comfy beds, numerous free drink offers for guests.
""Reviewed by a Hotels.com guest on May 5, 2012
It was great.
"Awesome views...great service...beds not so good"Reviewed by a Hotels.com guest on May 5, 2012
Convenient to Philips Arena...good restaurants. Room initially didn't have a good view...but air didn't work & it was going to be another hour toget it going. They gave us another room with a view of centennial park & free breakfast buffet for the inconvenience ....great service! The double beds were really small & not comfortable...that was the only negative.
Location.
The Westin Buckhead stands adjacent to Lenox Square Mall's more than 200 upscale shops in Atlanta, Ga. Complimentary shuttles operate within a two-mile radius of this property. The Garden Hills Historic District and the History Center are located two miles away.
Hotel Features.
A grand staircase leads to a modern interior enlivened with brightly colored carpets, contemporary artwork, dark wood and expansive floor-to-ceiling windows. The Palm Restaurant serves fine American cuisine and specializes in steak and lobster entrées. The restaurant is open for breakfast, lunch and dinner. The adjacent Willy's Wine Bar, a favorite among local patrons, serves cocktails and affords views of the Buckhead neighborhood. There is also a coffee shop. A 24-hour business center, which offers wireless Internet access (surcharge), houses two computer stations and is staffed during business hours. A total of 41,000 square feet of function space includes two ballrooms. The Westin WORKOUT fitness facility contains a full complement of television-mounted cardiovascular equipment, weight-training machines, exercise balls and free weights. The health club features saunas, steam baths and indoor pool and an indoor/outdoor sundeck. Garage parking, both self and valet, is available for a surcharge. The hotel welcomes pets (surcharge).
Guestrooms.
This 22-story hotel offers 365 contemporary guestrooms inspired by Biedermeier-style design. Floor-to-ceiling windows afford views of Buckhead's business and entertainment district. Westin Heavenly Beds are dressed with pillowtop mattresses, down comforters and triple sheeting. Connecting or adjoining rooms are available. Marble bathrooms contain curved shower rods, massage showerheads, black pedestal sinks and lighted mirrors, on request. Rooms include coffeemakers. Technological enhancements feature high-speed wired and wireless Internet access, and flat-panel televisions. Guestroom coffeemakers at the Westin Buckhead feature complimentary Starbucks premium coffee. Guestrooms are all non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The Palm - Among one of the top restaurants in Atlanta's trendy dining scene, the Palm serves fine American cuisine, with specialties of steak and lobster served in hearty portions. Ambience is classy, with dark-wood surroundings and the Palm's signature celebrity caricatures on the walls. The restaurant is open for breakfast, lunch, and dinner.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Westin Buckhead"
We come back to Buckhead every year. We stay at the Westin as we love The Palm restaurant. I rate the Westin a 3 out of 5. Walls are paper thin and we were woken up at 3 am with guests yelling at each other in next room. Bathrooms seem dated too. It is opposite the Lennox Mall which helps too. If you want a nicer Hotel, try the Ritz across the stre […] et. Read more
"No privacy"
Vanity inside the bathroom! Toilet to the left and bathtub/shower to the right! No FAN! Yes, picture how the mirror fogged... Vanity shelf very narrow, hair brush kept falling down! Nice full size mirror on hallway, but DARK & not an outlet to plug hair dryer, curling iron, etc. Vanity shelf very narrow, hair brush kept falling down! Lobby furniture […] is comfortable but too worn. It was hard to see the pattern. For the money NOT worth it! Read more
"Westin Buckhead"
Should have listened to the majority of the reviews that I read which recommended against staying here. The location of the hotel is very convenient but it didn't make up for the general mayhem we experienced the night we stayed there (which was admittedly, New Years Eve). Also, as a prior reviewer warned, the fire alarm went off the next morning. Luckily […] I heard someone in the hall say that we didn't need to leave our rooms. Next time I'll spend the extra bucks and stay at the W. Read more
"Hotel pool not available"
We chose this hotel because it had an indoor pool. The pool was closed for renovation. They said we could take a shuttle to the Ritz and use their pool. After waiting 30 minutes for a shuttle, we gave up.
"Buckhead Westin"
Don't stay here. Very outdated and unclean compared to Westin standards. Room extremely hot one minute, freezing the next. They were working on the fitness center one floor above us all day. Drills, hammering, etc. Service relatively decent; waitstaff friendly and helpful. Besides maybe visiting the bar, I wouldn't recommend staying here.
"Needs updating"
Hotel in this area for the rate is out dated. Needs a remodel job
"Stay at Westin Buckhead, ATL"
The hotel was beautiful and the staff was great. The only issue that we and some other customers checking in next door to us had was our room keys didn't work and we had to go down to the lobby to get it corrected. Very lovely hotel!
This guest did not leave a comment.
"The Westin at Buckhead-everything at waking distan"
We had a wonderful time. It was my now fiancé birthday and enjoyed every aspect of the Westin at Buckhead. From the extremely friendly staff the comfort of the room and the convenience of the restaurants and Lenox mall all with in walking distance.
"Very comfortable"
I love that heavenly bed! The only downside were the pillows were too soft and the room was a little too warm. Other than that, it was great!
This guest did not leave a comment.
"The Westin Hotel - Buckhead, ATL - Birthday GOLD!"
I took my girlfriend here for her birthday because the Palm Restaurant is located at the Westin Buckhead. The stay was 100% perfect, we enjoyed every minute, the rooms were clean and quiet, no noisy neighbors or thin walls. The water pressure was decent, the towels were fresh and clean, the hotel shampoo was amazing! All in all it was a great time and […] worth every penny! Read more
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"Very comfortable"
My friends stayed at the Ritz Carlton across the street for $220 MORE a night. My room was just as nice and comfortable and big as theirs.
"Hotel in the Heart of Buckhead"
My overall stay was great! Room service was fast and the food was delicious - I had the salmon! Through my booking, I had free self parking which was NECESSARY as it is ridiculously expensive otherwise. I have stayed at the W (which is 2 doors away) and I think that the W has a better overall scene - i.e. pool, Whiskey Blue, etc. I had a great time […] at the Westin but will probably stay at the W next time! Read more
This guest did not leave a comment.
This guest did not leave a comment.
"buckhead so-so hotel"
Hotel has great location but in need of renovation to update to current travel needs. (Example- large bathroom but only pedestal sink with no counter space, and thin walls so you can hear neighbors fighting...all night long) Close to Lennox shopping and was overall nice but too many other hotels to choose from in the area.
This is a great hotel for the price! Very nice, very clean and fancy.
This guest did not leave a comment.
"Love this hotel!"
Conveniently close to everything you need...shopping, restaurants, Marta station, etc! Perfect for an overnight stay just to get closer to the city and have a night away from suburbia. My only recommendation is to NOT park in the lot next door "the Shops at Lenox Square". They booted my car while I was checking in ( at no fault of the hotel). Just be […] careful to not get confused on where to park. Aside from that, nicest and friendliest staff around! Read more
This guest did not leave a comment.
The West Buckhead fit our needs perfectly. The only negatives that I have are: 1)the air conditioner didn't work very well in our room(still 76 degrees at midnight) and we were on the 5th 2)the non-smoking room didn't smell like a non smoking room. The room had definitely been smoked in! Other than those 2 complaints the Hotel and the staff were wonderful!! […] I would definitely stay here again!! Read more
"A bit outdated"
Although the Westin bed is enough to get me to pick it over others, this hotel is highly outdated. There was literally a 15 year old Sony clock radio, a rotary dial pink [vintage, circa 1970 phone], and they charged $2.00 when the Concierge connected me to a limo service.
"Nice Hotel But....."
The location of this hotel is good and so are the common areas of the hotel. The rooms are nice but the walls are pretty thin and the bathroom seems pretty dated. The toilet and shower seemed pretty old and the towel rack was almost falling off the wall. They had a new sink in the bathroom but it was not installed right was was shaky and leaked water […] all over the floor. Lastly, the valet charge or self parking charge was a bit of a rip off. Overall the hotel was worth what I paid but I did get a good deal, I wouldn't stay here at full price. Read more
Have stayed here for work and now pleasure. Always very comfortable. Friendly staff eager to help and offer directions or assistance. Enjoy!
"Westing at Buckhead"
Overall I was satisfied with this hotel.
Friendly front desk staff that graciously helped with restaurant selection in the area the night of our stay, very clean and comfortable room. Only negative was $20 self park. Other than that, this is a great hotel.
This guest did not leave a comment.
"Westin Hotel - Buckhead"
This is a great hotel in a very convenient location. Only negative is the valet service and bellmen services. Finally brought our bags down ourselves and the valet was very slow.
"Westin Buckhead"
I was at the hotel for a conference and I found everything from check in to check out to go smoothly without any hitches or conflicts. The staff was uniformly friendly and patient, answering questions easily and responsive to any requests. The room was comfortable and spacious and the food at the restaurant was very good. I also enjoyed the proximity […] to shopping and restaurants outside the hotel. Read more
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This guest did not leave a comment.
"Great location and staff, but still a few problems"
I selected this hotel after a lot of online research because of it's location in Buckhead (walking distance to Leonx Mall, movie theater, our favorite resturaunt) and because it had an indoor pool. Unfortunately, when we arrived the pool was empty, so that was a big bummer. We felt like we had the entire hotel to ourselves, and we found out later that […] we actually did! At Christmas, they only run about 10% of capacity, so that's when the do a lot of maintenance on the hotel like painting the pool, resurfacing the parking lot entrance, etc. Great view and location, the hotel staff comped us some dessert via room service one night, the courtesy shuttle driver was very friendly and was happy to take us where we wanted to go (within 2 miles), and the room was great. A few negatives... Our TV didn't work when we arrived, but they came and fixed that. No snacks or drinks in the mini bar, and no vending machines on property. The air unit was a little louder than I personally would have liked, but we got used to it. Parking, like all of the hotels in buckhead, is outrageous. $20 for self parking, $30 for valet. Bottom line is that we paid a little extra for the Westin over the Marriott we stayed at on our last trip to Buckhead, but the main reason was for the indoor pool and the location... The pool wasn't really their fault, but still put a damper on the experience. Customer service was better than the Marriott, and the bed was much more comfortable. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Not Much on Comfort"
I booked this hotel next to Lenox and Phipps because I took my daughter to Atlanta to shop for her birthday. Great location. We walked to Phipps to a late movie, then back to the hotel about midnight to sleep... or rather try to. We were located right next door to the laundry which ran all night starting about 2 am. Ka-thump.... ka-thump... ka-thump […] ALL NIGHT LONG! I slept maybe 30 minutes. I was so tired the next morning that we checked out and went home... ruining my daughter's entire birthday. Read more
"overall excellent"
This is a great location, and a real hot-spot of a hotel. My only issue was that the room's carpet was stained pretty badly, and there was a bit of a musty smell as if a wet rug had soured a little. Only other complaint would be the water pressure in the shower. Otherwise, a great spot and I would certainly stay here again, and again.
"Westin Buckhead"
Overpriced food. $60 for 3 people for a cold basically continental breakfast with a cocky waiter and an even cockier chef. Asked for eggs over medium and when they arrived were over easy. Acted as if we put them out because we asked for something not on the buffet line. Way overpriced parking too.... It's Atlanta... not New York..... I'll never stay […] there again..... Read more
"Wonderful Westin Stay"
I cannot say more about the pleasure of staying at the Westin in Buckhead. The service from the Valet to the room was outstanding. The employees are very attentive to the needs of guest and go above and beyond to ensure your stay is pleasurable. Not to mention, the Heavenly Bedding was essential to a good nights sleep.
"Westin in Buckhead - some small problems"
This hotel had a fabulously comfortable bed. The coffee maker was not so great - it made one cup at the time and they only gave one caffinated and one decafe. They told you other packets were available in the minibar, but........ they don't stock those anymore. The front desk clerk said you could always call down for more, but if two are in the room […] why not just put two packets per person out??? Staff very helpful and friendly. Would stay here again. Read more
"JUST OK"
The hotel itself was nice, and pretty clean. Everything was within walking distance. Big nice shower with dual showerhead was nice. However: Parking fee per day was astronomical Room was pretty small and nothing to be wowed about. Front desk personel were rude and short. No one was very helpful when asked questions. I'd say for the price, it was di […] sappointing. Read more
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This guest did not leave a comment.
"Great time!"
Hotel is located directly across the street from the Lenox Square. Really convenient to Buckhead locations. One thing that did happen was we wanted to take a short cab ride of 3 miles. The taxi driver "forgot" to start the meter and just estimated the value. We were not thrilled about that but nothing we could do. Be aware of taxi scams.
"Would Not Ever Go Back"
This hotel appeared to be modern and nice in the pictures. We walked in our deluxe king room to find an awful smell that lingered during our whole stay. The room looked nice at first. I opened the cabinet to find a fridge that was covered in dust. There was a greasy hand print on the wall that I even tried cleaning with a towel and soap because it was […] disgusting me so much. The bathroom was small and not very efficient, there was not a fan so the mirror was totally foggy when I was getting ready. Speaking of getting ready, the pedestal sink looks nice and all but there is nowhere to put your stuff, no counter top for my blow dryer, makeup, toothpaste, anything. We also had an issue with the neighbor next door that the hotel staff did not deal with very well. They did not offer to move our room or anything. I would not return to this hotel ever again. Read more
"Needs Improvement"
I felt a hotel of this quality could have offered more for the money, specifically I thought charging for wifi internet and parking for hotel geusts was extraneous and annoying. The room was expensive enough, and to have had to pay for these other seemingly incidental services was a slap in the face.
This guest did not leave a comment.
This guest did not leave a comment.
"Great room for money"
Great hotel. It was wonderful having the Palm restaurant inside the hotel. Would definitely recommend!!!
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