All hotels in Karon, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
311 Patak Road Tambon, Karon Beach, Karon, Phuket, 83100, Thailand, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.1 / 5Excellent

Score breakdown (from 39 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.8
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    4.2

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"grand but not good"
awful reception service. checking in and out took forever even though the hotel was almost empty. terrible food... the kids loved the pool and the graden and the animals
Genuine Hotels.com guest review
1 night family trip Jul 12, 2015
Tara
ZA
3.0 / 5Good
"3 nights Thavorn palm beach"
A few issues during the stay , overall service is average , breakfast is mainly catered towards Chinese customers , rooms are dated . The main reason for staying is the proximity to the Beach which is quiet and nice as well as proximity to shops and restaurants.
Genuine Hotels.com guest review
3 night romance trip Jul 15, 2015
stephane
SG
4.0 / 5Excellent
"Great Fun For Kids"
I had a good time in Phuket with my family but I don't find anything outstanding about the hotel. For me it was just ok but my kids had wonderful times in the pools since there are numbers of pools to choose. I had connecting family rooms but one of the air-cond blower does not able to control, a bit noisy. I feel a bit strange when ironing facility was not provided even outside the hotel room. Hotel policy not providing this facility according to the staff.
Genuine Hotels.com guest review
3 night family trip Jun 7, 2015
Zuraimi
AS
3.0 / 5Good
"Not too bad"
It was enjoyable but nothing spectacular. Service was ok. Nothing to complain about.
Genuine Hotels.com guest review
3 night family trip May 29, 2015
Suan Pin
SG
4.0 / 5Excellent
"Beautiful surroundings, beach front Resort"
Absolutely relaxing. Great Staff and Management. Would recommend this resort to anyone wanting to stay at Karon.
Genuine Expedia guest review
Other trip Mar 10, 2015
GG
AU
4.0 / 5Excellent
"Great location, facilities for good price"
Wonderful location, room was better than pictures showed, so many pools it was never crowded and most people were at the beach anyway! Breakfast was extensive with many different choices. Highly recommend
Genuine Hotels.com guest review
5 night romance trip Feb 11, 2015
A Traveler
AU
4.0 / 5Excellent
"Good value"
Great staying. Enjoyed the hotel
Genuine Hotels.com guest review
3 night family trip Dec 25, 2014
Hyunju
GB
4.0 / 5Excellent
"Vacation in Phuket"
The hotel had good and bad. The grounds were beautiful with the gardens, fountains, rabbits, and statues. The location was also great next to many restaurants and shops (but still quiet) and across the street from a nice beach (public beach, the hotel does not have its own). The rooms were nice but the bathrooms were quite dated and in desparate need of renovation. The pools were nice although they closed one during our stay which was annoying. Skip the restaurants as the Italian one was awful (worse pasta i ever tasted) but there are many choices outside the hotel. The fitness center was terrible, old, limited equipment, and dangerous to use. The people were nice but everyone is nice in Thailand. No irons or adapters which was surprising and unexpected at a large hotel. The breakfast buffet was pretty bad with limited selections and half of it was bad Russian food. Overall, I'd recommend the hotel (I loved the landscaping) but wouldn't go back.
Genuine Expedia guest review
Other trip Jan 4, 2015
David
SG
5.0 / 5Outstanding
"Will be back"
Wonderful stay. Good position in a quieter part of Phuket. Staff very helpful. Overall a great experience. Will be back
Genuine Hotels.com guest review
8 night family trip Dec 12, 2014
Andre
ZA
5.0 / 5Outstanding
"Amazing hotel !! - Must Book"
The resort is very Grand and Amazing in every sense. It's beautifully done up from inside and out, very green with all relevant amenities. The staff was extremely polite and very helpful. The breakfast buffet had a huge selection and the seating area had a great environment with a lot of greenery around and the water fountains. Amenities are nearby and beach was right across the street. Loved the entire experience. I will definitely recommend this to anyone visiting Phuket.
Genuine Expedia guest review
Other trip Dec 15, 2014
Ahmed
GB
4.0 / 5Excellent
"Pretty good!"
Generally a really nice place. A little in need of some updating in places. Staff really great. Friendly, helpful and welcoming. My only gripe was the service on one night in the Italian bistro where my main only arrived after my partner had finished hers and it was a bit over priced.
Genuine Expedia guest review
Other trip Dec 1, 2014
Dan
GB
4.0 / 5Excellent
"Great hotel in the right place- close to all thing"
Thailand is just a magical place- it has so much to offer everyone
Genuine Expedia guest review
Other trip Nov 20, 2014
mick
AU
5.0 / 5Outstanding
"Karon Beach Stay"
Stayed 6 nights 12/10/2014 to 18/10/2014. Found the hotel good value & good service. The room was really nice but the bed was a little hard as were the pillows. The Old Siam restaurant on site was really great & great service there too. They make a nice pizza down at the cafe on the beach road. Fantastic gardens & pools for all ages. We enjoyed our stay & would stay again.
Genuine Hotels.com guest review
6 night romance trip Oct 12, 2014
A Traveler
AU
4.0 / 5Excellent
"fantastic location"
The Thavorn is a beautiful location to stay. The hotel is a little dated but we found we were hardly in our room. The rooms are still clean and spacious. The gardens were amazing not only for children but for adults. Our children loved how there are rabbits, chickens and lizards on the grounds. They provide food for chickens and rabbits so kids can feed them. So many pools to choose from. 7 pools from memory. The hotel is right across the rd from the beach with amazing sunsets. You also have a range of shopping and eating only 2 minutes walk from the hotel. The only thing we could fault was the bathroom walls which was made of glass so you could see right through. On the 5th night we found curtains. Lucky we had another 5 nights. Also good for kids but it doesn't have all the play stuff in the pools for the younger ones 2ys to 6yrs. We had 10yrs and 13yrs so they loved it. We still saw young children equally enjoying themselves. The hotel caters for a lot of Russian and European and have translation. Also for Chinese. Overall an amazing experience and finally a holiday where no one wants to go home.
Genuine Hotels.com guest review
5 night family trip Aug 16, 2014
Loo Loo
AU
4.0 / 5Excellent
"Thavorn Palm Beach Resort - Highly Recommended"
Loved staying at the Thavorn Palm Beach Resort. Amazing!
Genuine Expedia guest review
Other trip Apr 29, 2014
Kaz
AU
4.0 / 5Excellent
"Good for familes with young children"
Near the beach, big beds, nice pools. Had a ground floor unit which was nice and accessible to the pools for my daughter. Could work on the cleanliness of the rooms though. Food bit overpriced. Overall enjoyed our stay and will be back.
Genuine Hotels.com guest review
4 night family trip Dec 5, 2013
A Traveler
SG
4.0 / 5Excellent
"Nice hotel, but slightly overpriced in my opinion."
Hotel location is very good. Right opposite the beach and about 5 - 10 mins walk left of the hotel to the shops and restaurants. Very nice gardens with roaming rabbits and chickens which my daughter enjoyed patting and feeding... 5 swimming pools with 3 kid pools. 2 kid pools are attached to the big swimming pools, the kid pool in front of the abandoned kid club doesn't seem to be much of use though. Most of the kids are swimming in the big pools... Staffs are on the average friendly except for those during breakfast.. Breakfast is of a good variety, good mix of American continental as well as Asian. Room is of a comfortable size with a big terrace overlooking the pools, gardens and a bit of seaview. The lifts are under renovation during our stay. I wish they consider giving me the first floor rooms instead of the second floor rooms so I don't have to carry my 2 years old up and down the stairs...the first floor rooms is of direct access to the gardens... Bed and pillows are slightly too hard for my preference and we requested for a king size bed but it's actually 2 twin beds combined together.. so you will feel the bump in the middle.. on a overall, the stay was pretty pleasant but average.
Genuine Expedia guest review
Other trip Nov 1, 2013
A Traveler
SG
4.0 / 5Excellent
"Good for a relaxing stay."
A nice, relaxed atmosphere and cheerful staff. Presentation was excellent, especially the gardens. Service was generally good but could be a little slow. When we booked it was not clear that there was a busy road between the hotel and the beach and that spoiled things a little.
Genuine Expedia guest review
Other trip Aug 10, 2013
Simon
GB
5.0 / 5Outstanding
"Marvelous Thavorn Palm Beach Resort, Phuket"
Stayed at Thavorn Palm Beach Resort with my wife for 5 nights in April 2013. Stay at the hotel was amazing and unforgettable. Beautifully landscaped gardens, swimming pools and sea beach in front of the hotel provided a natural and wonderful experience. The resort was a perfect place for vacation. Resort staff was cooperative. House keeping was excellent. Buffet breakfast was lavish and full of hygiene. Location of the resort was also good, convenient for shopping. Would love to stay again.
Genuine Expedia guest review
Other trip May 3, 2013
A Traveler
IN
4.0 / 5Excellent
"Great hotel. Will be fantastic when fully finished"
Fantastic room. Great setting & gorgeous grounds, including the swimming pools. There is ongoing hotel renovation which means noise from workmen tools and some facilities (eg shops) were not available.
Genuine Expedia guest review
Other trip Dec 12, 2012
Dawn
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Отель немного староват и требует ремонта."
Отель немного староват и требует ремонта. Скудные завтраки. Будет идеален для отдыха с маленькими детьми, на территории много животных - куры, петухи, кролики, попугайчики, черепахи, куча ящериц мини-игуан. Территория вся в цветах, 3 бассейна. Вроде бы и придраться сильно не к чему, но второй раз не поеду, видимо не мое.
Genuine Hotels.com guest review
14 night romance trip Apr 18, 2015
Mikhail
RU
3.0 / 5Good
"不會再入住"
本人要求熨斗及熨极,咁大間酒店居然話冇E 個服务!此酒店外国人居多!好明显对我地黄皮肤ge 人態度差好多!
Genuine Hotels.com guest review
6 night trip with friends Apr 19, 2015
shuk fan
HK
5.0 / 5Outstanding
"Excellent ! Séjour magique et luxueux"
Excellent !!! Nature préservée Personnel au top Tout était merveilleux Je recommande vivement Hâte d'y retourner Notre fille a adoré tous les animaux en liberté Le jardin tropical et les cinq piscines Et quelle tranquillité ! Peaceful !
Genuine Hotels.com guest review
3 night family trip Apr 26, 2015
A Traveler
FR
5.0 / 5Outstanding
"Приятные воспоминания!"
Отель супер!!! Уютный,чистый.Находится рядом с пляжем.Остались только приятные воспоминания,обязательно вернемся снова.
Genuine Hotels.com guest review
21 night family trip Dec 25, 2014
Mixail
RU
5.0 / 5Outstanding
"Definetly a keeper!"
This hotel is soooo beautiful! We had a deluxe room with a pool view and It couldn't be better! Very nice, clean room with friendly staff. The downside is the city. Compared to other places we visited in Thailand, this was pretty small and way to expensive!
Genuine Hotels.com guest review
2 night romance trip Mar 2, 2015
A Traveler
SE
5.0 / 5Outstanding
"一次不错的亲子全家体验。"
非常好的住宿过程。由于带了一个孩子,每天增加100多元,但免费升级到套间,非常大,面临大海,能够在房间里欣赏海上日落。每天10点-11点和下午3点-4点,有乌龟,兔子,鹦鹉,泰国迷你鸡等接触。马路对面就是海滩,酒店主打自然环境,号称全普吉最美的花园酒店,有一个兰花植物园,很精致。出门左面是一排排卡伦的餐饮购物街。早餐略有点单一,可能这是跟我们来普吉最后几天想吃中餐有关系。整体非常好。一次不错的体验!
Genuine Hotels.com guest review
3 night family trip Feb 7, 2015
tong
CN
4.0 / 5Excellent
"beautiful hotel area, ok rooms"
The Hotel area is absolutely nice...a beautiful garden and animals such as rabbits, thai chickens and turtles running around. The orchid garden is a must see. Guests are mainly russian and italian and room was a little run down. Good mexican and italian restaurant.
Genuine Hotels.com guest review
4 night romance trip Jan 24, 2015
Yvonne
CH
5.0 / 5Outstanding
"Bel hôtel confortable, calme et plein de charme"
Nous avons séjourné deux semaines , en couple, début décembre au Thavorn Palm Beach. Etant donné les critiques contradictoires que nous avions lues sur internet, nous étions un peu inquiets en arrivant et ce fut, immédiatement, un grand plaisir que la découverte de cet établissement L'hôtel fait face à la grande plage de Karon accessible par les allées qui serpentent à travers un grand jardin tropical et les piscines. Notre chambre située au 4ème étage donnait sur une terrasse fleurie de bougainvillliers d'où nous admirions le jardin et la mer. La chambre, très spacieuse était tout à fait conforme aux photos du site, la literie et les sanitaires impeccables. La chambre était faite les jours, avec bouteilles d'eau, petites décos sur le lit ..par un personnel gracieux qui s'adapte aimablement à vos horaires. La clientèle est cosmopolite, plutôt familiale et l'ambiance générale est souriante et décontractée. Le petit déjeuner est copieux et varié, servi sur une vaste terrasse couverte. Nous n'avons jamais eu d'attente.
Genuine Expedia guest review
Other trip Jan 13, 2015
Michèle
FR
2.0 / 5Fair
"オススメできないホテルだと感じました。"
私的にはこちらのホテルはおススメできません。ホテル到着しチェックイン時に、ホテルでの食事を勧められ、1人32000円のコースを勧められました。大晦日だった事もあってか、今日はこの辺の飲食店数も少なく、全て予約しないと入れないと言われ仕方なく予約してしまいました。飲み物も一杯1200円程度ですごく高かったです。32000円の割には、おいしくないビュッフェで散々でした。 プール設備は良く、カロンビーチも綺麗でしたので残念でした。また、宿泊した部屋が体臭臭く(おそらく前日にインドのお客様が宿泊されたのでしょうか?)おやじ臭が半端なく、窓全開でしばらく過ごさざるおえませんでした。
Genuine Expedia guest review
Other trip Jan 7, 2015
iew
JP
5.0 / 5Outstanding
"Отличный отель! Не пожалеете!"
Отдыхали в отеле в сентябре 2014 года. Рекомендую на все 100%. Отличное обслуживание, весь персонал приветлив и доброжелателен. Менеджер Адель всегда придет на помощь, поможет сориентироваться, посоветует. Никакого обамана, дополнительных плат... Случайно оставили полотенце у бассейна, вспомнила про него через 2 дня, полотенце вернули, принесли в номер. Номера убирались ежедневно! Насекомых и других живностей в номерах не видели ни разу. Только в коридорах по стенкам бегают милые ящерки. Завтраки отличные от начала времени его открытия до конца , все нужное есть, чтобы не наскучило за 15 дней. Территория очень ухоженная и чистая, то же и о бассейнах могу сказать! Пляж расположен сразу через дорогу. В низкий сезон для купания в море нужно немного прогуляться по берегу или дороге вдоль побережья. Несмотря на волны мы купались. Отличный отель ! Приедем в марте, не смотря на падение рубля)
Genuine Hotels.com guest review
10 night family trip Sep 7, 2014
Oksana
RU
4.0 / 5Excellent
"Beaucoup de monde ..."
Globalement satisfaisant. Certaines parties de l’hôtel mériteraient un rafraichissement. La partie gym/sauna est réellement en mauvais état. Les jardins sont eux bien entretenus et d'un visuel très agréable. Le personnel est très serviable et souriant. Le service peut-être relativement lent ... mais pourquoi être pressés? Un nombre d'étoiles probablement surévalué. Nombreux restaurants/shopping dans un rayon d'un km.
Genuine Hotels.com guest review
7 night family trip Dec 24, 2014
Raquel
FR
5.0 / 5Outstanding
"园林绿化一流,游泳池很棒,酒店所处区域附近基本吃喝买东西可以自足,靠卡伦海滩半分钟路。。"
这次23天泰国8家不同酒店 塔旺棕榈排第一名 绿化度非常好,而且它处于卡伦海滩南部,靠近兰花度假村这 卡伦南部两个最有特色酒店一个是本酒店塔旺棕榈 另一个是安达曼海景 我个人是喜欢这里的,酒店有3个游泳池,很多摆设建筑,还有无数的花草树木,还有小动物,兔子和野鸡,我还看见了孔雀,不过是在酒店外的街上,是真的孔雀好像朝希尔顿酒店那钻过去了。。。 这个酒店的游泳池是暖水,被太阳晒后的水,泡起来异常舒服,非商务酒店那种循环水游泳池基本都不深,估计1-1.5米,有没有更深的地方我也不知道 总之特别舒服,酒店绿化真的特别棒,酒店出去海边的几个门,过马路就是沙滩,卡伦南部人不是特别多特别舒服,老婆在傍晚在看日落和同酒店的其他中国人都能玩到晚上7点半,天都黑了都不回来,玩疯了 绝对是度假式园林酒店,适合家庭游!非常非常NICE
Genuine Hotels.com guest review
2 night romance trip Dec 4, 2014
wanming
CN
4.0 / 5Excellent
"Хороший отдых в хорошем отеле"
Отдыхали на пляже Карон второй раз. Отель выбирали по отзывам и не пожалели. Удачное расположение отеля. Большая и очень красивая территория, много маленьких фонтанов, фигурок зверей. У центрального входя гуляет курица с птенцами, кролики бегают, видели белку на пальмах. Номер большой с прекрасным видом на бассейн и море, большой балкон. Персонал отеля доброжелательный. От посещения отеля остались самые хорошие впечатления.
Genuine Hotels.com guest review
22 night romance trip Nov 22, 2014
Sergey
RU
4.0 / 5Excellent
"Fint hotel i rolige omgivelser meget tæt på strand"
Dette var vores 1. Gang i Thailand og vi fortrød ikke et sekund at vi valgte Karon beach og Travorn Palm resort. Dejlig rolig beliggenhed og fantastisk imødekommende personale. Haven er et kapitel for selv og skal opleves. God plads ved de mange pools og det var altid til at få liggestole. Priserne på restauranter og barer noget overrated fx koster en shake 145 bath hvor man lige nede i gaden betaler 120 bath for 2. Dejlig strand lige over gaden som er meget befærdet .. Dog står der en security og følger over.
Genuine Expedia guest review
Other trip Dec 11, 2014
Johansen
DK
5.0 / 5Outstanding
"superbra"
Toppen
Genuine Hotels.com guest review
7 night family trip Nov 7, 2014
Anetthe Åsa Helene
SE
3.0 / 5Good
"preis/leistung stimmt nicht"
preis/leistung stimmt nicht; klimaanlage hat getropft, ganzes zimmer stand unter wasser, ging 45 minuten bis jemand kam; ablauf in dusche war verstopft; bad wurde nicht sauber gereinigt (dreckiges geschirr stand im bad); personal kann relativ schlecht englisch
Genuine Hotels.com guest review
Response by Thavorn Palm Beach Resort
Dear Valued Guest, Thank you for your constructive feedback of our resort. We appreciate you taking the time to post your review. I am disappointed to hear that you recent stay with us was not overall a positive experience With regards to the issue with the air conditioning, regrettably their was a leak, which we endeavored to repair with minimum disruption caused. We routinely ensure all of our air conditioners in guest rooms are functioning correctly, and have a scheduled check of all units this coming low season.(May-Oct) Our engineers are also looking into the issue you experienced with the shower drain and corrective action will be taken to ensure there is no re-occurrence. Your comments regarding the housekeeping have been duly noted and raised to the hotel management. We constantly strive to improve our overall guest experience and will use your feedback to guide future service improvements. We do hope we will have the opportunity to welcome you back again in the future and that we will exceed your expectations. Kind Regards, Roger Gibson Director of Marketing Communications
3 night trip with friends May 1, 2014
remo
DE
5.0 / 5Outstanding
"Отличное расположение"
Отдыхали с 24 ноября по 04 декабря 2013г., уже второй раз. Очень хорошее место, Рядом море и рестораны, в тоже время очень тихо. В этот раз местные растарались и много предлагают русской кухни, что хорошо родителям с детьми. В номере все чисто и по первому требованию меняют пляжные полотенца ( 5-10 минут). На рецепшен работает Адель, который всегда поможет не опытным туристам. Территория большая и чистая, по которой гуляют кролики и петушки. Обязательно приедем сюда через год!
Genuine Hotels.com guest review
10 night family trip Nov 24, 2013
Юрий
RU
4.0 / 5Excellent
Die Hotelanlage liegt nur durch eine Strasse getrennt am Sandstrand. Die Ausenanlage ist mit viel Liebe gemacht mit vielen Pflanzen, Skulpturen, und 3 grossen Schwimmbädern. Die Gebäude wurden 2010 renoviert. Die Zimmer sind gross, saubere und gut beleuchtet aber die Klimaanlage war zu laut.
Genuine Hotels.com guest review
5 night trip Dec 8, 2012
Furrer
CH
1.0 / 5Poor
Genuine Hotels.com guest review
15 night trip Jan 2, 2014
A Traveler
RU

TripAdvisor reviews for Thavorn Palm Beach Resort

Overall rating:Based on 563 traveler reviews

Most recent traveler reviews:

Overall Rating
"This place has everything you can wish for"
07/28/15 Tania H Gothenburg, Sweden
The first thing we loved about this place was the beautiful garden and so many pools. All the pools were so nice and clean and each day we chose to lay by a new pool , but our favorite was the one with the poolbar (see picture below:D) The orkidé garden is gorgeous. It felt lovely just lovely walking around the hotel area with its amazing invironment. We hade a great poolview from our room, a Deluxe room which was perfect for us as a couple. The breakfast was great with different food to choose from, and when we slept late we got us delicious late breakfast at the hotels Coffeshop with a view of the perfect Karon beach which is just on the other side of the street. One of the best beachen we saw. We want to Thank the lovely staff at Thavorn Palm for or all the warmth and help during our stay. The Mexian food is great but our favorite restaurant in the hotel and actually the best and most cosy dinner we had during our 2 weeks stay in Thailand is at the Old Siam Authentic restaurant with its traditional Thai cuisine with a seaview, we felt royal sitting on the floor (with floorchairs) This is a must for everyone going there. Wish I could take a plane now and just have a dinner there tonight haha :D I will definitly come back here but hopefully bring my friends with me next time, I already miss the people and the animals there. This place was a perfect small Thailand for us. Close to everything from shops, partylife and trips, Again Thank you for a lovely stay that we wont forget.
Overall Rating
"Paradise escape"
07/23/15 MackMont Sydney, Australia
After forgetting what the hotel was supposed to look like after searching so many hotels, we were left stunned and stood in awe of the sprawling gardens, perfect ocean view room, king size bed, beautiful smiling faces and the attention to detail this place offered. We were greeted at the lobby by the bellboy who was aptly dressed in a crisp white uniform befitting the light and spacious lobby. We sat in spectacular oversized chairs and enjoyed our welcome drink while being checked into the hotel by Tell at front desk. Tell escorted us to our room and made us feel so welcome. He was polite, funny and very informative and you could sense his love and passion for his job and the hotel. It was the little things he did such as put our slippers out, unfold the bath mat, hook up the bath curtain and had even checked what time sunset was so we could enjoy it from our balcony. All 5 pools were kept clean and sparkling. The only issue was that after a long day out shopping and forgetting what time of day it was, we would have loved a swim but the pools closed at 7pm. Our cocktails at the swim up bar were brilliant accompanied by the soft background music. The photos we took just didn't do the place justice!! So many little friends to meet - the little bunnies bouncing around, resident chicken and rooster, the 3 white doves, frogs, geckos and birds. The gardens really were superb and so lovely to look at while enjoying our breakfast each morning. Breakfast was great to start each day... Many options - OMG the banana bread!! Hotel was close to shops and restaurants. Managed to dine in Ciao one night - wood fired pizzas really were the best in town! Our last full day turned on the beach weather, which was just a skip and jump across the road. Still close enough to Patong for times when we chose to get amongst the craziness. Such a peaceful resort and would definitely stay here again! Thanks to all the staff who made our stay one we will remember always!
Overall Rating
"Not what we expected"
07/22/15 Indah_Febria Singapore, Singapore
My husband and i chose this hotel based on the good reviews. However to our surprise, the hotel really wasn't all that great. Yes, the pool and gardens are beautiful and the location is spot on. right in front of the beach and near to bars, restaurants, and small shops. However, the staff, rooms, and breakfast need a major upgrading. Just to note... we aren't picky travellers at all but when staying at a hotel we expect the basics to be on point like cleanliness and customer service. When we got to the hotel we weren't greeted at all so we just made our way to the receptionist to check in and let me tell you the check in process was off. It was not like any other check in i've ever encountered. Maybe its the lack of english the guy had but his tone was very demanding and rude. Upon check in we reminded the guy that we had arranged for a garden view room.... and when he walked us to our room (which was far from the lobby and passed through halls that were not lit ) he reassured us many times that its a garden view. To our shock when opening the curtains to see our view... it was a street view overlooking the small shops. I would have preferred he tell us that the garden view room was not available instead of clearly lying. Continuously saying its a garden view wont magically make us believe that it is one. Rooms and service: Our first night was terrible.... Ac kept making kettle noises all night... sounds of the cars and motorbikes passing by and not to mention popping noises from the electrical poles just in front of the room. The room was also NOT cleaned.. we could feel the dust and sand on our feet. Managed to change room the next day (a garden view room) but the room was clearly not cleaned and the ac had the same problem and actually started to leak during our last night. Forget booking the superior room.. don't make the same mistake we made. not worth it. Get a deluxe room near the lobby and breakfast area which are way better overlooking the lush gardens and pool. They don't seem to maintain the superior rooms. The staff clearly knows its not great either since the guy who brought us to the room told us in a very cheeky way that we could upgrade to a deluxe if we don't like the room but "must pay" he said. ... smiled and left. Service: not great. I mean yes the staff were friendly but communication is a problem with many of them not able to speak english. We ordered room service the night we arrived and the lady just hung up on me.... twice. Clearly not able to speak english. We had an incident coming home from dinner one night and the guard at the beach entrance ran after us speaking in thai (thinking that i was a thai hooker). Unacceptable. If you don't know,, just don't assume. However i have to say that the day shift guard by the beach is really friendly. Breakfast: nothing great. very limited options for such a big resort. Budget hotel type of food. Hotel food was so so. Grounds: Although they have 5 pools which is great...but only one was kept clean and well maintained (the one closest to the entrance and overlooking the breakfast area) the others were dirty. Lots of bugs and dirt. We had bad rashes at one point. Love the orchid garden and the bunnies running around the grounds. In terms of restaurants nearby... we tried a few but our favourite would have to be MaliChic just 5 mins walk away. they have great food and great happy hours on the second floor.. and an entertaining live band. all and all we wont be staying at the Thavorn again. Not worth it at all. Disappointed customer
Overall Rating
"Beautiful hotel & rooms!"
07/22/15 MsSoloTraveller Australia
Lovely hotel, with stunning decor in rooms. Reception staff very polite & friendly. Orchid garden is beautiful and live rabbits hope freely around the resort. Across road from beach. Buffet breakfast quite vast although some Russian guests are quite rude and pushy.
Overall Rating
"Lovely hotel"
07/20/15 SeanPhilip8
Great hotel with gorgeous big rooms! Staff were very polite and couldn't do enough to help us. Very close to the beach so had a lovely view from the room balcony. Can't say much about the breakfast I'm afraid, but that was really the only downside.
Overall Rating
"Very Good Location"
07/16/15 969angeliak
The location is very nice, its right next to the beach which is very stunning. They respect nature, so don't be intimidated by the animals. The staff and pools are amazing. I hope you enjoy your stay.
Overall Rating
"Excellent dining and swimming experience "
07/15/15 Tia L
Thavorn Palm was excellent from the food to the rooms to the amenities.. It was very close to the beach too and the staff are very friendly. I would go back here again and again and again. It's in karon and it's near Patong too where all the shopping and nightlife are. It has 5 different pools so you don't have to worry about crowded swimming experience. It also has different restaurants ranging from Mexican, traditional Thai and Italian cuisines. They have a gym, a kids center, a game room, a function room and so much more.
Overall Rating
"Beautiful Gardens"
06/30/15 156fluffy Christchurch, New Zealand
We thoroughly enjoyed our 11 night stay, The gardens are beautiful, animals, especially turtle are very cool. The pools are amazing, never bored as there are 5! A lovely quiet holiday. Beach just over the road and within walking to Kata.
Overall Rating
"Astounding gardens and lovely staff"
06/27/15 Joy B Pemberton, Australia
We were treated at this hotel promptly upon arrival by smiley and efficient Mr Tell who looked after our luggage and showed us the beautiful garden surrounds and pools of the Palm Beach, all within the first 10 minutes. We arrived 4 hours earlier than the normal checkin time, but this wasn't a problem for this hotel, who quickly made the room up without a fuss. The breakfast was lovely and fresh, good quality and with a wonderful variety of both Thai and Western style dishes. The hotel offered a small selection of cocktails and a happy hour which went for two hours. (Would love to see our favourite (and very popular) 'Expresso Martini' added to this! Yummmmmm! Overall, we were very happy and comfortable with this resort and would deffinately stay again.
Overall Rating
"Not a great stay"
06/23/15 Hll28
We booked 2 nights in this hotel and we now wish we had stayed else where. The rooms were lovely and clean but the staff and breakfast let it down. On the first day our air con started spitting black liquid, we called for maintenance and they looked at us like there was nothing wrong with it? On the second night we were woken up at 1am as there was apparently something wrong with our toilet even though it had been fine throughout our stay and seemed perfectly ok. The breakfast was awful- we hardly ate any of it. There was not much western food on offer and what was there did not look good. Overall lovely rooms and grounds with nice scenery but the staff and breakfast let it down.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews