"Fabulous Restaurant Hakubai !!"
Water drainage sound was huge in the room # 505 during the morning and evening. The sound comes from upstairs just behind the headboard of the bed. I am pretty sure that the front desk staff know about the issue but they pretended they have heard that it is the first time. I used this drainage noise as a soothing sound when I was sleeping but some may […] not be. Restaurat Hakubai was top notch, highly recommended !! Read moreGenuine Expedia guest review
"Murray Hill weekend"
We always try to stay at the Kitano if there are rooms available. Very consistent service and experience. Slight problem this time because we are non-smokers assigned to a mixed floor or smokers and non-smokers. However, the hotel provided us with an ozone air-cleaning machine to take the edge off the smoke odor, and it worked out fine.Genuine Hotels.com guest review
"Can't wait to go again!"
The staff was excellent, friendly and accomodating. We were given a free upgrade to a junior suite which was very nice and spacious (included a washlet with a heated seat, nice!). The Jazz Club was very cool just make sure to place a reservation.The location was perfect and easy walking distance to various spots. They even offer complimentary umbrellas […] for the inclement weather! Read moreGenuine Expedia guest review
"Good choice for business in lower mid-town"
Staff couldn't be more pleasant or helpful. Rooms were small but comfortable. Towel warmers in BR were a nice touch. This is a business hotel with a large percentage of Japanese customers. Breakfast was overpriced and ordinary.Genuine Expedia guest review
"Loved it! I'll be back when in NY"
Great staff, most of them Japanese so you can imagine their efficiency. Most of the guests are Japanese as well. Conveniently located, 3 minutes walk to Grand Central Station.Genuine Expedia guest review
"Great Location, Not-So-Great Room"
The hotel itself is charming and sleek, with Japanese flourishes. And the location is phenomenal -- perfect for business travelers, and pleasant for tourists (though I would opt for a more shopper-friendly spot for a purely pleasure trip). Unfortunately, the hotel has a few problems that should not come with a room of this price. First, the heater was […] broken. In December. Instead of a price adjustment or bottle of wine or restaurant voucher, I received...a space heater. This for a room that I paid $500 to stay in. Granted, it was December, and everything in NYC is inflated in December -- but still. Second, the beds and decor were very spare. I know the Japanese aesthetic is more pared down, but this wasn't pared-down and elegant. It was more like a glorified dormitory. All of that said, the hotel is more than serviceable and generally pleasant. But if you have another option for the same price point in as convenient an area, I would take it. Read moreGenuine Hotels.com guest review
I loved the hot water machine in the room because I don't drink coffee but my husband does so we could both have what we like.Great location too.Genuine Expedia guest review
"Business Traveller gets good night's sleep!"
I had a clean room, comfortable bed, it was quiet. The hotel has a great location. I ordered room service, it was excellent.Genuine Expedia guest review
We stayed at the Kitano on our recent trip to New York for New Year's Eve. The location to attractions was great...the kids loved looking out at the Empire State Building. The walk to Times Square was just right to be out of the traffic, but not too far. The only reason I did not give the "comfort" a 5 was because our room was very hot even though […] we tried to set it to the coolest setting. It helped to be able to open the windows. Would definitely stay again! Read moreGenuine Expedia guest review
"Pleasing hotel in Murray Hill"
Very quiet rooms Attentive staff Nice location in quiet neighborhoodGenuine Expedia guest review
"A Hotel that has lost it's Focus"
I was so very Disappoint with my last stay at this hotel. I stayed at this hotel in the past and always was very satisfied which led to booking this hotel for my Family Xmas visit to NYC for my daughter son and my self. I also paid more than I ever paid What a surprise embarrassment and waste of money.The room had no TV reception, no heat(38 & rain […] outside) window shades missing and curtains hanging down. But I was offered a comp breakfast for I.my problems ""THIS HOTEL HAS LOST ITS FOCUS DONT STAY HERE Read moreGenuine Hotels.com guest review
"High quality experience"
Excellent hotel with very attentive, non-intrusive staff and first class service.Genuine Expedia guest review
"Nice Hotel and just do a little more"
Nice hotel; great staff. Hotel has a Japanese theme and lots of Japanese nationals stay there. Room was very clean. Thought the room was a little too small for 2 people. Would have like a coffee machine with free coffee for the rate that we were paying. Being a Japanese Hotel, they had gratis tea in the room. All in all accommodations were fine.Genuine Expedia guest review
Everything was perfectly clean and in place. Everything worked fine (lights, tv, alarm clock) and had a great Asian touch of comfort. Will stay there again should I go back to Midtown New York!Genuine Expedia guest review
Perfect price and perfect hotel for my gateaway.Genuine Hotels.com guest review
"my hotel of choice in NYC"
The Kitano is my hotel of choice in NYC, worth the money for the gracious Japanese staff alone. This visit was no exception.Genuine Expedia guest review
Good location, nice and quiet rooms and quality place for a price.Genuine Hotels.com guest review
everything outstanding except for the heatGenuine Hotels.com guest review
"Amazing stay one of the best hotels in NYC"
Awesome hotel - gem of a find - on par with places charging $800+ per nightGenuine Expedia guest review
The room is so clean and well maintained and closed to everywhere, just a little bit smallGenuine Expedia guest review
Good and quiet......need a gymGenuine Hotels.com guest review
"Appealling hotel just south of Grand Central Stati"
Room was large, comfortable, and attractive. Views north to Grand Central and east over a church to the river were appealing. Neighborhood was enjoyable -- (relatively) quiet and homey, but close to many other areas. The only problem was that there were some issues with the in-room WiFI. All in all, though, an excellent place to stay in New York Ci […] ty. Read moreGenuine Expedia guest review
"Beautiful hotel on Park Avenue!"
We had an amazing experience at the Kitano on Park Avenue. Everything was superb and the staff was so friendly! NYC Trip tip (not a hit on the hotel at all, all hotels in NYC charge huge valet fees) in general, don't valet, it was 50 bucks for the night. Instead, find a NYC parking garage Groupon and save yourself some money!Genuine Expedia guest review
"Best Hotel in NYC"
I always try to stay at the Kitano, a calm oasis in a hectic city.Genuine Hotels.com guest review
"Kitano Kwiet Komfort and Konvenience"
Nice to have a quiet room in noisy New York. Close enough to where we're going, but in laid-back Murray Hill. Always try to get a room at the Kitano when we're in NYC.Genuine Hotels.com guest review
"Benchmark quality service"
When we come to NYC, we always to prefer to stay at the Kitano. Great, yet unobtrusive service, well-designed/comfortable rooms, nice, quiet location. Always a calm, highly competent oasis in the city.Genuine Hotels.com guest review
"close to the area wanted to visit"
It was good and the rate was reasonable. The restaurant downstairs is great. The staffs are friendly staffs and are helpful.Genuine Hotels.com guest review
"A quality stay"
A perfect example of Japanese attention to detail and hospitality. Room was immaculate, quiet, and large by NY standards. The proximity to Grand Central station gave easy access to subways and trains, a must-have when visiting NY.Genuine Hotels.com guest review
This was not our first stay at the Kitano. We always find the hotel clean and easy to manage to get around.Genuine Expedia guest review
This was indeed the peaceful oasis we were hoping for. The staff was tremendously helpful; we shipped our luggage before the trip and then afterwards, and everything was handled flawlessly. We were there for an entire week. The soundproof glass made a real difference when we returned to our room late at night we could completely shut out the NYC street […] sounds. The room was spacious by NYC standards and very very clean. We will stay there again in the future. Our only two cons amidst all those pros are that the room air did not cool the room as quickly or as cool as we are accustomed to. And, the bed was not the most comfortable, although we did get good sleep. Read moreGenuine Expedia guest review
"Quiet and comfy respite"
This was absolutely the best ever hotel experience we've ever had! Quietest hotel we've ever stayed in, and the perfect respite from the hubbub of NYC. Location is just a few blocks away from Times Square and Broadway shows. Grand Central Station is a short walk as well. Great restaurants a couple blocks away in any direction - try Fagiolini on 40th […] - it's smaller and quieter than the one on Lex, and the food was great! Bagel Express was great for breakfast, too. Several 24hr pharmacies and markets nearby as well for snacks and drinks. Read moreGenuine Expedia guest review
"Great find in mid Manhattan"
We have stayed @ the Kitano multiple times. Great location in a great neighborhood. Centrally located yet very quiet both inside & outside the hotel. Room are clean & comfortable. Only thing is that the hotel needs some updating. Carpets are beginning to show wear. TV sets are old with picture quality questionable. Sofas & chairs starting to look dated […] although well maintained. Read moreGenuine Hotels.com guest review
A very nice quiet hotel in a great location.Genuine Hotels.com guest review
"Quiet comfort in Murray Hill"
The Kitano may not be the hippest or the fanciest hotel in town, but it delivers on what's really important to me - clean comfortable rooms, attentive staff, comprehensive amenities, a great location and consistently good service.Genuine Expedia guest review
"Nice, quiet, and accomodating."
We went into the city for the weekend and stayed at the Kitano. Very polite and accommodating staff. We found out there was a cover for the hotel bar since it was a jazz lounge and we arrived just as the act was starting up. Normally this would not have been an issue, rather a plus, but we had already booked plans and simply wanted a drink before heading […] out. Also there was an issue with the heating in the room, even with the thermostat as low as possible, it was fairly warm within the room. We spoke to the front desk but the issue was unable to be resolved before we returned for the night. In the end we simply kept the window open and were fine; but, I could see how this might be an issue for some. Though, in the end, our experience at the Kitano was quite pleasant and we would definitely stay here again. Read moreGenuine Expedia guest review
We stayed on a smoking floor. You noticed the smoke smell as you got on and off the elavator, but not in the room. Very clean room and great service.Genuine Expedia guest review
I'm a Japanese and stayed this hotel to accommodate some visitors from Japan. Bath room was specious and bath tab was deep. Hot water was always available with water pot, and Japanese TV channel and news paper were huge plus. Close to Japanese grocery (three of them!), and book store. Breakfast buffet has rice and miso soup. I really love this place. […] I'll definitely come back again! Read moreGenuine Hotels.com guest review
"A nice hotel with some minor inconveniences"
The hotel as a whole was quite clean and comfortable. However, the rooms are what is more important. The room we received had only one small window, but at least it had a good view. Nonetheless, it felt strange to have curtains covering an entire wall only to realize that there was just that one. Also, the tub didn't drain well and the hot water line […] had air in it so it sputtered like crazy during the entire stay--at one point soaking my shirt. Other than those minor inconveniences, the bed was comfortable and the room was extremely clean. I just don't feel it is worth full price, even in Manhattan, when you can find nicer hotels in the same area for a lower price. Read moreGenuine Expedia guest review
"Zen in NY - calm and tranquility in the big apple"
My husband and I decided to celebrate Valentine's Day in New York. We live in Westchester and wanted the convience of hopping of the Metro North and walking to a hotel near Grand Central Station. Our hotel was just what we wanted - the staff was professional, the service excellent, the room was furnished tastefully and had many amenitites such as a […] towel warmer in the bathroom. It was also quiet. We would highly recommend this hotel and would go back! Read moreGenuine Hotels.com guest review
"Very nice hotel"
We enjoyed our one night stay at the hotel. Service was first rate and the quality of furnishings and room size were very good. We were upgraded upon arrival which was excellent. I recommend this hotel for upper accommodations in NY. Location is central at 38th and park ave just south of grand central. Easy to get to sights and activities in NYC.Genuine Hotels.com guest review
"Hotel Kitano NYC"
I booked the hotel as part of a luxury evening get-away with my wife new year's eve 2011. The hotel was fantastic. It was on the pricey side from my perspective but for NYC I think it was competetive. The room was quiet, the hallways carpeted and quiet too. Decor was simple and tastefully done. We had a King bed room overlooking Park Ave to church across […] the street. Small but nothing out of the ordinary for the city. Nice touches with room safe, heated towel bar, terry cloth bath robe, marble tile bath, plush bedding (and clean). We needed an iron and housekeeping was quick to deliver. I needed to store an ice pack in the hotel freezer and the front desk accomodated. Front desk people were polite and hospitable. Only disturbance was some all night partyer's leaving the hotel and waiting for a cab at 6am curbside. We had the window cracked open for fresh air (it was a mild evening) but as soon as I closed it the loud mouths below were muted. Read moreGenuine Hotels.com guest review
"We love Kitano"
That was the second time to stay Kitano. We will choose Kitano again.Genuine Expedia guest review
"Impressive NY Park Ave. hotel"
Upscale Park Avenue hotel at affordable prices. Clean, comfortable, secure and extremely accomodating. What more can you ask for!Genuine Expedia guest review
Very Japanese hotel with lots of guests bowing to each other in the lobby which was nice to see. Upgraded to a suite that was excellent size with a very comfortable bed. I had the electronic toilet seat, quite an experience.Location is very good Mid Town two blocks to Grand Central but still somehow quiet. Overall this is an outstanding choice in N […] YC Read moreGenuine Hotels.com guest review
"Location of hotel superb"
4 day holiday wanted to take in as many sights as possible. Central Park , Grand central station, Times Square , Empire State Building, Broadway and many more all within walking distance, this hotel was a great base and could not be faultedGenuine Expedia guest review
Great stay at the kitano good location abd staff was very nice. I would go there again great access to all main areasGenuine Expedia guest review
The hotel was perfect location, only a 5min walk to grand central and 10mins to empire state. The staff were really friendly and helpful. Would definitely stay again and recommend.Genuine Expedia guest review
"Great hotel,great location"
Once you enter the lobby of the kitano you leave all the hustle and bustle of New York behind you.i found the location excellent for places to shop,visit,and eat. The staff were courteous and helpful Room was a good size for a New York hotel.and was very clean and well serviced during my stay. This was my third stay at this particular hotel and will […] be looking to book it again for my next trip to New York Read moreGenuine Expedia guest review
"spacious, great location, courteous staff,"
Heated toilet seats reminded me of Japan, towel warmer was great.Genuine Hotels.com guest review
The Kitano is a great hotel situated on Park Avenue and only a 5 minute walk to the Grand Central Station. The hotel is run by mainly Japanese staff all of which spoke excellant english and were very helpful. We had a junior suite which was very well equipped and spacious, the bathroom had a seperate bath and shower and a Japanese toilet!! Would highly […] recommend this hotel. Read moreGenuine Expedia guest review
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