All hotels in Vienna, Austria
1 room, 2 adults
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Neubauguertel 34-36ViennaVienna1070Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 602 reviews)

  • Breakfast
    Tasty breakfast
  • Bar and Beverages
    Bar is awesome
  • Service
    Fantastic service
  • Wellness Area
    Great wellness & sports facilities
  • Pool
    Great pool
  • WiFi
    Bad internet service
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4.0 / 5Excellent
The hotel is in a great location, near the train station. While the hotel rooms have been updated, the hotel itself is a bit dated. Cigarette smoke in the hallways was an issue. Also, there was quite a bit of street noise. The windows did not seem to be sound-proofed. Overall, an okay stay, but certainly nothing fantastic.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
A Traveler
US
1.0 / 5Poor
"So so. Skip it"
We got an old, dirty, rundown room. Stains on floor and covers and chairs....bad lightning...old room. When I complained they explained that through hotels.com you get a "comfort room" like this, but if we wanted a better room we could add 17 Euro per night. Being tired we agreed and got the same room, only refurbished. A desk was missing. Next day I asked the duty manager about this policy to add 17 Euro for a clean room and she canceled the extra payment.
Genuine Hotels.com guest review
2 night romance trip Jan 2, 2016
Simon
US
4.0 / 5Excellent
Nice hotel, nice beak fast, friendly helpful staff. The wifi was our only complaint.
Genuine Hotels.com guest review
3 night romance trip Oct 22, 2015
Steven
US
5.0 / 5Outstanding
"Good facilities, service, location."
Only stayed one night as I was in transit. But I found the hotel facilities were very nice and the service above par. Trolleys right on its street and metro station within half a block. Can get Vienna easily using them. Also, location lended itself to low taxi fare from train station as the hotel is on one of the main boulevards that circle the city.
Genuine Hotels.com guest review
1 night trip Sep 30, 2015
PAUL
US
4.0 / 5Excellent
"Clean and spacious."
Hotel was clean. Desk staff were helpful when treated kindly, though I did see a guest be rude and she was pretty much ignored. Surprised that there weren't any face cloths in the bathrooms. "Comfort room" is larger than normal european standards, clean, but a little worn around the edges. IT could stand a bit of updating, though the price is reasonable. The location is good for further travel and sightseeing.
Genuine Hotels.com guest review
2 night romance trip Oct 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great"
Nice hotel for a great price. Bed was comfortable. Bathroom was fine. Right by the Ubahn and a short walk to Westbahnhof.
Genuine Hotels.com guest review
2 night business trip Sep 2, 2015
A Traveler
US
4.0 / 5Excellent
I had a pleasant stay in this hotel......................................................
Genuine Expedia guest review
Other trip Aug 23, 2015
Ed
US
5.0 / 5Outstanding
"Great Room, Terrible Service"
The room was really nice, spacious, and clean. very comfortable. however, they kept charging our credit card for random, amounts for no reason. weeks after leaving the hotel we had to keep calling and asking them to cancel all these random charges. they were very difficult to deal with. eventually everything worked out
Genuine Hotels.com guest review
2 night trip with friends Jul 21, 2015
A Traveler
US
4.0 / 5Excellent
"The room was very comfortable."
Just one thing, Internet did not work at night and very slow, but all the hotel staff are very helpful.
Genuine Expedia guest review
Other trip Jul 14, 2015
yoshi
US
5.0 / 5Outstanding
"Historic Hotel, Great Breakfast"
This hotel is in a great location. Good local transportation by train or trolley. The breakfast is outstanding. This was our second time to Vienna and we choose to stay at the Arcotel Wimberger again because if was so remarkable the first time. Vienna is a magical city.
Genuine Hotels.com guest review
3 night business trip Mar 8, 2015
Donald
US
4.0 / 5Excellent
"Nice 4-star hotel in Vienna."
price is attractive, breakfast is full of variety. hotel is near metro station and west railway station.
Genuine Expedia guest review
Other trip Jan 27, 2015
Tsung-Sheng
US
4.0 / 5Excellent
"Nice hotel so bad I only stayed one night"
It was a last minute booking... It was a last minute booking and it was worth it.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
3.0 / 5Good
"OK place to stay in Vienna"
The girl on checkin was quite terrible, but otherwise the hotel was fine. The room was spacious, but without basic frils such as coffee maker, bathrobe, or sleepers. The wifi was good. The location is not bad, esp. if you need to use the Westbahnhof station, but it is away from major sites.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, First of all we would like to thank you for your stay and for your feedback in ARCOTEL Wimberger Vienna. We would like to apologize for the attitude of one of our employees and we would like you to know that this is not our standard at all. The most important requirement is to satisfy our guests. About the “basic frills” we want you to know that this is not a standard of an international 4-star hotel and you can find on our homepage all room categories with their facilities. It would be great to welcome you again in our hotel and that you give us the opportunity to improve your negative impression. Kind Regards, Your ARCOTEL Wimberger Team!
Other trip Oct 3, 2014
Mario
US
5.0 / 5Outstanding
"Great hotel, and would stay again"
Great location, good prices, excellent buffet breakfast. They offer complimentary mineral water and apples everyday. Would absolutely recommend this hotel !
Genuine Hotels.com guest review
1 night trip Sep 8, 2014
Anatoliy
US
5.0 / 5Outstanding
"Close to Westbahnhopf, very good breakfast"
The hotel was reasonably nice, and the proximity to the train station was very convenient. There was an extensive breakfast which was very good. I would stay here again.
Genuine Hotels.com guest review
1 night trip with friends Sep 9, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel good price"
Good attention..friendly staff...a little far from downtown but at a walking distance...good breakfast. ...it's a good place to be in vacations
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
US
3.0 / 5Good
"Expensive for the aerea"
The charger of my iPhone blew off and I asked for a spare one from the hotel staff but instead of helping they started complaining against Apple .
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, first of all we would like to thank you for your stay in ARCOTEL Wimberger and also for your feedback. We would like to apologize for the circumstances with your charger and also that our employees were complaining against Apple. We already talked to our staff and we would like you to know that your experience according to your feedback was by no means up to our standard. For us the most important requirement is to satisfy our guests. Hopefully you will give us the opportunity to disprove your negative impression of the ARCOTEL Wimberger on your next stay. Kind Regards, your ARCOTEL Wimberger team.
Other trip Aug 1, 2014
Hmetuku
US
4.0 / 5Excellent
"Very nice hotel, excellent breakfast and friendly."
We stayed for four nights and we had good service. Though the hotel is a little bit far from the center, the bus and tram stations are very close to the hotel.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, thank you for your feedback in ARCOTEL Wimberger. It would be great to welcome you again in our hotel. Kind Regards, Your ARCOTEL Wimberger team!
Other trip Jul 18, 2014
Nick
US
5.0 / 5Outstanding
"Excellent Stay"
This hotel was very clean with friendly staff. The staff was very helpful with giving directions and printing boarding passes. The location was right next to a large shopping street. It was also located next to the Westbanhof metro station which made getting to the other parts of the city very easy. You also got 2 apples every morning in the room!
Genuine Hotels.com guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, Thank you for your feedback and for your stay in ARCOTEL Wimberger Vienna. We hope you enjoyed your stay and we hope to welcome you again. Kind regards, Your ARCOTEL Wimberger Team!
4 night family trip May 29, 2014
Julia
US
5.0 / 5Outstanding
goooooooooooooooooooooooooooooooooooood
Genuine Venere guest review
Other trip Jun 17, 2014
A Traveler
US
4.0 / 5Excellent
"Price, value is a good deal"
Took upgrade on check-in for 15EUR to Jr. Suite, minibar included - recommendable.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, thank you for your stay and your feedback at ARCOTEL Wimberger Vienna. It would be great to welcome you agai. Kind Regards, Your ARCOTEL Wimberger Team!
Other trip Jun 11, 2014
CB
US
5.0 / 5Outstanding
"Excellent Service"
All the staff was friendly and helpful! I was happy with the variety and quality of food at breakfast! Good polace to stay in Vienna.
Genuine Hotels.com guest review
1 night trip Apr 23, 2014
Joe
US
4.0 / 5Excellent
"hotel with great breakfast"
- good breakfast arrangement - near train station (but not close)
Genuine Expedia guest review
Other trip Apr 22, 2014
Artanan
US
4.0 / 5Excellent
"Recommended with Reservations"
This is a decent hotel in a very convenient location - very close to the Westbahnhof train station. It is clean, and the service seemed friendly and responsive. If you get a room away from the street, it is very comfortable. Some complaints: the whole atmosphere is one of apparent distrust of the guests. They require you upfront to "reserve" 30 Euros in case you try to abscond without paying for something. Not a good message, and one I have not encountered at other hotels reserved through Hotels.com. Moreover, you have to constantly use your key card to go anywhere in the hotel. Again, maybe good policy, but it creates a negative environment. Finally, the whirlpool in the fitness area - which is advertised as part of the hotel's attraction - is constantly (months long) out of commission. Take it off the website if you will not or cannot repair it!
Genuine Hotels.com guest review
1 night trip Jan 9, 2014
David
US
5.0 / 5Outstanding
"Nice Stay, Nice Place"
The hotel staff was very friendly and accomidating. It was quiet and comfortable with great breakfasts and a well stocked bar. Only downside to our stay is there are no king beds here, even though this site says there are. We had to push two twin beds together to make one. But only a minor downside for us.
Genuine Hotels.com guest review
6 night trip with friends Dec 20, 2013
D&V
US
4.0 / 5Excellent
"I will recommend and use it in my future trips"
Friendly Staff, Great Location and Best Breakfast Buffet ever!
Genuine Hotels.com guest review
3 night trip Dec 14, 2013
Amir H. Tajalli
US
4.0 / 5Excellent
We get upgrade to highest floor, but so noisy because it is facing the street. They should have told us before then. Anyway, the advantage is near the tram and subway station, so we can get into the city in 10 minute. Great service!!!
Genuine Hotels.com guest review
2 night trip with friends Nov 11, 2013
HoaMy
US
5.0 / 5Outstanding
"Best Free Breakfast Buffet!"
The Breakfast Buffet at the Arcotel Wimberger is outstanding! Will remember it as one of the hi-lights of our trip! Fresh fruit, breads, cereals, yogurt, sweet rolls, eggs, potatoes, meats, cheeses, juices, fresh vegetables- it's was a delight every morning. We took two tours that picked us up right at the hotel. The elevators made it easy to get our luggage to the room (a lot of European hotels don't have lifts). There was an amazing spa on the upper floor, with a jacuzzi, sauna, exercise area and more. There was a Vegan restaurant right next to the hotel that was outstanding. Our only complaint was that we couldn't seem to regulate the room temperature. And though it was cool outside, 45 degrees the room was steamy at night. Additionally the bathtub was very high to step into in order to shower, rather dangerous.
Genuine Hotels.com guest review
3 night family trip Nov 8, 2013
Jan
US
4.0 / 5Excellent
"Great location"
No control of room temperature leaving window open causes too much road noise.
Genuine Hotels.com guest review
2 night family trip Oct 16, 2013
A Traveler
US
5.0 / 5Outstanding
"One night in Vienna"
The hotel is first rate, Breakfast awesome ! The staff was very accommodating. They helped us book concert with very little time. Overall great experience.
Genuine Hotels.com guest review
1 night trip Oct 7, 2013
Richard
US
3.0 / 5Good
"Vienna Trip"
The hotel is good, the location is very convenient, but the maintenance is something that they need to work, because looks old.
Genuine Hotels.com guest review
2 night romance trip Oct 5, 2013
A Traveler
US
1.0 / 5Poor
"Too far from the sights"
I never write negative reviews unless its necessary. The staff here is rude, and their jacuzzi, the only reason for me booking this hotel, was "not working" both days I was staying there. Each day I was told that it would be fixed in the morning, or later and/or that it was working. The location is in a sketchy area, very far from the sights. There is a tram on the same street, only plus side. There arent any decent restaurant options around either, its like at the end of the city, so its dead, no nightlife except a few strip clubs next door, STAY AWAY if you can...
Genuine Hotels.com guest review
1 night trip Sep 1, 2013
ANAS
US
1.0 / 5Poor
"I would NOT come back"
I never write negative reviews unless its necessary. The staff here is rude, and their jacuzzi, the only reason for me booking this hotel, was "not working" both days I was staying there. Each day I was told that it would be fixed in the morning, or later and/or that it was working. The location is in a sketchy area, very far from the sights. There is a tram on the same street, only plus side. There arent any decent restaurant options around either, its like at the end of the city, so its dead, no nightlife except a few strip clubs next door, STAY AWAY if you can...
Genuine Hotels.com guest review
1 night trip Sep 2, 2013
ANAS
US
5.0 / 5Outstanding
"Great Hotel choice in Wien"
Everything about this hotel such as value, access to public transportation, breakfast (inc. champagne!), water pressure in shower, comfort of beds, etc. is great. The cost was very reasonable considering it included a breakfast that was outstanding (but for the coffee). The only drawbacks I see are location next to a strip club (not really a problem) and no pool. Those two items make it a less attractive choice for families, but if you're traveling without children, then it's really a great find.
Genuine Hotels.com guest review
2 night trip with friends Aug 27, 2013
A Traveler
US
2.0 / 5Fair
"Nice location, nice hotel, bad for non-smokers"
The hotel was much nicer than the price led me to believe it would be, so we were happy about that. The beds were comfortable and the location for those using public transportation was great, just one subway or tram stop away from Westbahnhof. The room was quite large for a hotel room. The toilet stopped flushing one morning, but the staff repaired it by the evening. The air conditioning was comfortable for our summer trip at the end of August. During the day they were doing some kind of construction on a nearby room that started at about 8 am, far earlier than a usual vacation day starts for us, and it was incredibly loud. Several other guests on our floor complained about it, too, but they didn't or couldn't do anything about it. At night the hotel was quiet unless anyone was outside in the hall, typical for a hotel in this price range. We had a non-smoking room that smelled like someone had smoked in it every time we came back at night. On our last night we found a cigarette lighter that someone had left in the bathroom, presumably the cleaning staff. I assume they were actually smoking in our room every day as they were cleaning. I certainly won't stay there again for that reason.
Genuine Expedia guest review
Other trip Aug 24, 2013
Nick
US
4.0 / 5Excellent
"Easy to get around -- near U and street car"
Only a couple minutes walk to street car, or about a half mile to U. Great choices at breakfast buffet. Excellent wifi. Nice, very helpful receptionists. However, the restaurant in the hotel that was supposed to be opened until 11pm, did not let us in at 10:30pm, they said they were closed. When we asked the receptionist at the front desk where to go for dinner, she recommended a restaurant around the corner, which was also closed!
Genuine Hotels.com guest review
2 night family trip Aug 3, 2013
Paul
US
5.0 / 5Outstanding
"Very good hotel."
Very well kept hotel. Good staff. 2 minute walk from one of the main train stations ( Wien West Bhanoff ) next to the shopping street
Genuine Hotels.com guest review
1 night family trip Aug 12, 2013
Rahul
US
3.0 / 5Good
"Nice hotel near underground, bus and tram station"
A modern, large hotel. I like the room size and comfort of the big bad. Good isolation - you can hardly hear a noise. The underground station was near by and so was the tram and bus stop. The Westbahnhof station is close too, and you have only 6 stops to reach the city centre - Stephansplatz. The staff was not soo friendly and Joe's Bar cocktails are made with less alcohol than is needed to be a good choice. The SPA is very ok. Stayed July 2013.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, first of all we would like to thank you for your stay in ARCOTEL Wimberger and also for your feedback. It´s nice to hear that you enjoyed our location and the room. We are very sorry, that you felt unhappy with our staff. One of the most important things is our service. The biggest aim is that our clients feel comfortable in our hotel. We already talked with our staff that something like that will not happen again. Hopefully you will give us the opportunity to disprove your negative impression of the ARCOTEL Wimberger on your next stay. Kind Regards, your ARCOTEL Wimberger team!
Other trip Jul 29, 2013
John
US
4.0 / 5Excellent
"Gym and Schnitzel"
Looking for a decent hotel near the train station? Look no further! Hotel has free wifi, great free breakfast, a gym, dry and steam sauna and a jacuzzi!! Easy stroll to the city center took 20 mins or you easily get on a tram.
Genuine Hotels.com guest review
2 night trip Jul 14, 2013
Steph
US
5.0 / 5Outstanding
"Excellent all around"
Friendly staff, nice room, well maintained, delicious buffet breakfast included. Close to trams and subway. Excellent value.
Genuine Hotels.com guest review
6 night family trip Jun 28, 2013
Helen
US
5.0 / 5Outstanding
"Great Location, Champagne breakfast stunning!"
Made our stay in Vienna, was outstanding breakfast.
Genuine Expedia guest review
Other trip Jul 5, 2013
Rob
US
5.0 / 5Outstanding
"Great place to stay"
At first I thought this hotel was too far from the old part of town, but we were pleasantly surprised how easy to subway system is! It was so easy to come and go from this hotel. We liked getting away from the high tourist are sand coming bac to this clean and affordable hotel. We had dinner here 1 night and ate outside in the garden. It was quiet, comfortable, and good. We would recommend staying here.
Genuine Hotels.com guest review
2 night trip Jun 15, 2013
Merry
US
5.0 / 5Outstanding
"Great value and location"
Hard to find a better value/location for the money. Booked a comfort/deluxe room wich was located on the 5th floor. Found out this floor was renovated last month, so the room was in excellent shape. Although the room faces the street, had no problem with noise, as a few have written on here. The room was quiet. Tram/bus and U-bahn only a few steps from the hotel, so great location to get around town. And from the airport take the Postbus (8 euro) to get to Westbahnhof station. It's a 10 minute walk or only a one-stop tram/U bahn stop away. Plus the hotel has a spa with hottub/sauna on the top floor. This hotel is a great value and with a great location close to transportation, I would recommend this hotel and would stay here again.
Genuine Hotels.com guest review
7 night trip Jun 9, 2013
Steve
US
4.0 / 5Excellent
Nice hotel close to u-Bahn and westbahnhof. Surrounding neighborhood is a little sparse, but one shouldn't be lounging around this part of town anyways.
Genuine Hotels.com guest review
3 night romance trip Jun 11, 2013
Jack
US
4.0 / 5Excellent
"Great hotel for a family"
My family of 4 stayed in the hotel for 3 nights. Staffs at the front desk was very pleasant, always greet us with a welcoming smile. They are very helpful in providing directions for us to various activities around town. The breakfast was plentiful but the service was lacked. This could be because there were not enough rooms to accommodate a large no. of customers at the peak time. I was not impressed when the waiter did not change the paper placemat after it was used. This was unacceptable to me but I did not file a complaint. The cleaning staffs could be a little bit more attentive because we did not have any towels in our bathroom after our first day. It could be just an oversight and I called the housekeeping, they responded very quickly and brought the towels right away. Overall the hotel is clean and location is very close to the main train terminal. It is also located very close to all local transportations. It is a good value hotel and I will stay in this hotel again if I return to Vienna.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest, first of all we would like to thank you for your stay in ARCOTEL Wimberger. It is nice to read, that you enjoyed your stay in our hotel. We are very sorry for the problems at the breakfast and we would also like to apologise that there were no fresh towels in your room. We already talked with these departments. It would be great, to welcome you again in ARCOTEL Wimberger. Kind Regards, your ARCOTEL Wimberger team!
Other trip Jun 2, 2013
Angie
US

The following English reviews were posted by hotel guests from other countries:

2.0 / 5Fair
"First and last stay."
Very disappointed. Hotel staff was not very helpful. For a 4star hotel, amenities were lacking. No in room coffee or tea, very sparse in room dining. Won't recommend this hotel to anyone.
Genuine Hotels.com guest review
5 night business trip Nov 26, 2015
Ellen
IE
1.0 / 5Poor
"Service really need to improve"
The front desk staff can't find my prepaid booking at checkin, and she did not make effort to find my bookings, the attitude was not good. It took 30 minutes for the checkin process just to do lots of extra communications to help the front desk identified that I had a fully prepaid booking. This experience was no good.
Genuine Expedia guest review
Response by ARCOTEL Wimberger Vienna
Dear guest Thank you very much for sharing your experience with us. The staff is the flagship of our hotel, therefore we deeply regret if this has not been the experience you made during your stay. Different spellings of names, additional first or last names, the mix up of first and last name and at the end the complexity of names caused by different languages and cultures can make a check in more difficult as it usually is. We are very sorry for if your reservation might have not been on record or could not been found for the entire stay in the first place. Please rest assured that we have implemented further actions already in order to avoid such in future. Also we still investigate on what has caused this situation. Surely, once knocked on the door, our housekeeping should allow you a moment to react on that and to let them know whether or not you are ready for having your room made up. This procedure has once more been discussed with the appropriate departemt. The experience you made does definitely not reflect our standard and also not our credo to be a passionate host. It is always our aim to not only meet our guest expectations but to exceed them. Therefore we would very glad to once more get the chance of welcoming you with us to make it right. With best regards
Other trip Nov 11, 2015
Yu
HK
2.0 / 5Fair
"Disappointing"
A very disappointing experience in such a beautiful city! The air conditioning did not work so the room was over heated and when we opened the window the street noise was too loud. The reception staff were quite rude and unhelpful. It was problematic to even get a cup of tea in the morning! The porters were however delightful and provided advice and assistance readily. The location was close to the main rail station which was convenient but otherwise it was not a very nice location.
Genuine Hotels.com guest review
5 night romance trip Oct 4, 2015
Ivana
AU
5.0 / 5Outstanding
"Nice and cheap hotel"
Nice and cheap hotel! I got free upgrade to the room. Staffs were really helpful. Very close to metro station.
Genuine Expedia guest review
Other trip Oct 25, 2015
A Traveler
HK
1.0 / 5Poor
"The worse hotel service ever"
Terrible reception staff, very rude. At check in, the front desk couldn't find my reservation which I had already fully paid for via Expedia. After 20 minutes of "finding", she finally found my booking and let me checked in. I booked four nights with ARCOTEL Wimberger Vienna, however, every other day the hotel staff called my room and asked me to checkout. Then they did some kind of "findings" and then confirmed that I can continue to stay. The fact that all costs I had fully paid in advance! Besides that, every morning housekeeping will just knock then immediate open the door and come into my room directly. We spent 90% of our time traveling the world over the past eleven months, ARCOTEL Wimberger Vienna is clearly the worse hotel service we ever had.
Genuine Expedia guest review
Other trip Oct 20, 2015
Yu
HK
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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