Hotel needs major updates! Extremely noisy, between dripping A/c unit and constant running toilet, I didn't get much if any rest. Beds were old and very uncomfortable. I would not stay in this hotel again. Staff that I dealt with were pleasant.Genuine Hotels.com guest review
The place is pretty run down. Seemed clean enough. And the staff was great.Genuine Expedia guest review
"Place is a dump."
Hotel staff is really pleasant. The hotel is an absolute dump. I was concerned for my safety and I will never book with them again. Save your money.Genuine Expedia guest review
Staff was pleasant.They quickly took care of any issues. Needed to ask for new soap. They did not remove the used face cloths for the first 3 days. There was limited access to power outlets to charge and use my electronic devises. The 2 outlet locations were hard to get to and not convenient to the desk. The lighting in the bath area was poor. The bed […] was comfortable They provided enough towels and face cloths. Convenient to the Dallasd Market Center and highway. Read moreGenuine Expedia guest review
I chose this hotel by location/price/restaurant. My main criteria was restaurant because I did not have a car. Website shows hotel has restaurant. It doesn't. And there is nothing next door. It is not a safe area to walk in. It does have a nice morning comp breakfast. Furniture in lobby was filthy. They have some refrigerated food that you can buy, […] but unfortunately for me, the hotel desk clerk did not offer/direct me to that area. She only told me that I had to order in. The hotel van is not available to take guests to fast food restaurants on other side of I-35. Read moreGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time to review your recent stay and I am so sorry that you were not happy with your stay. We do have it on the Ramada website that the restaurant is closed for restructuring and renovations. It has been on there for over a month now. The hotel is in the process of running the restaurant and so we are working with the City & County to get it up and running. As a rule, we do not go to different restaurants due to the schedule that our shuttle already has. You also mentioned about the desk clerk not mentioning to you the Ramada Mini Mart and I will be working with the front desk to get that corrected. Again I am so sorry and hope that you will come back to see us in the future so that you can see the changes that will be started this year.
"Watch out for mold"
One of the rooms I rented had mold on nightstand and the ceiling was discolored. We were moved right away but it appears that this room is still in the rental pool. Beware!Genuine Expedia guest review
"Hotel at Love Field"
Our first room had a live roach in it. We changed rooms and got put in a room that was not well-lit outside and kind of scary. Homeless people knocked on the gront door as we were trying to change rooms--just a little scary.Genuine Expedia guest review
Response by Ramada Dallas Love Field Hi Caitlin, Thank you for taking the time to fill out the survey about your last stay and I am so sorry that you encountered the problems that you did. With your comments we can continue to improve on our guests experiences, property and security. We are in the process of beginning a lot of changes and are looking forward to the new year with many great things to come. I do hope that you will come back at some point to check us out again and see how things are changing. Have a GREAT New Year and we look forward to seeing you again.
"We took a little vacation,"
The hotel, is a good bang for your buck. The rooms are clean, the breakfast is great, and the folks a the desk were very helpful ! Roy was especially nice, and went out of his way to keep things moving along well. A very hard worker, and good with the staff.Genuine Expedia guest review
Response by Ramada Dallas Love Field Hi Christine, Thank you for taking the time to write a review about your recent stay at the Ramada Dallas Love Field. I will definitely be letting the team know about your experience and how happy you were. I always try to make sure that my guests are happy and taken care of and am glad that you were happy. May 2014 be an awesome year for you and we hope to see you again in the very near future.
Hotel was great, close to the parkway. the room was very big, great size! beds were very stiff, but Staff was very friendly was willing to help, they looked up directions for me and printed them out. Overall great hotel!Genuine Expedia guest review
Response by Ramada Dallas Love Field Hi Shannon, Thank you for all of your kind words about the Ramada Dallas Love Field Hotel and the staff here. I will definitely be passing these comments along so that they will continue to strive to make all of our guests happy. 2014 is going to be a great year and we are looking forward to improving our property with the upcoming changes and our customer service. We hope that 2014 is the best year ever for you and we look forward to seeing you back again soon.
"Decent for price"
We paid 50 dollars a night for this hotel and it was decent for the price. The room was clean, it was within 4 miles of anything we wanted to do, and the staff was friendly. Roy was working the front desk and he was very friendly and helpful. Our last day, we were waiting on our ride in the lobby and Roy was extremely friendly to every guest he spoke […] to. Even though we were never up early enough to eat breakfast they did offer hot food which included eggs and waffles. This is not what I would consider a nice hotel. However, it is not in a bad area, it's a great location based on distance. If you just want a place to sleep and shower this is a good choice. Also, our room had a refrigerator, microwave, iron, blow dryer, a coffee pot, and large flat screen tv. Read moreGenuine Expedia guest review
Response by Ramada Dallas Love Field Thank you for all of your very kind words about the Ramada Dallas Love Field Hotel. As we look forward to the new year, we are excited about everything that is to come. We looking to seeing you again sometime this year and may all of your hopes and dreams come true for the new year.
Mold in bathroom shower in bathroom not for tall people mold in hall way would not go here againGenuine Expedia guest review
Response by Ramada Dallas Love Field Thank you for taking the time to write a review about your recent stay and I am so sorry that you were not happy with your stay. Your comments will help us to improve on our property during 2014 in which we will be making. As we just went under new ownership a year ago, we are making all of the necessary changes and improvements. We will be working hard to replace many things this year in our improvements and although you stated that you would not come back again, I do hope that you will reconsider and come back in the future to see all of the changes that are coming.
"Would not Retired"
The shuttle took almost an hour to pick me up. On the return trip, the desk clerk forgot to write my name down, so I had to take a cab back to the airport. Dirty, terrible service. the positive-Kinda of like visiting a 3rd world county hotel, without leaving the U S.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Hi Don, Thank you for taking the time to write your review about your recent stay with us. I am so sorry that you did not have a good experience starting with the shuttle and then on the return. We always try to provide a good experience and we failed on that. I will definitely be checking into the shuttle service. We always try to get to everyone within 30 minutes if possible depending on where the shuttle was at the time that the call comes in. We are also in the planning stages of updating the hotel as the hotel is under new ownership and management. Again, thank you for letting us know about the experience and I do hope that you will come back to visit us and give us another chance. We do hope that you have a Merry Christmas and a Happy New Year.
"Dallas for work"
Was adequate, kind of outdated. Room itself was fine, bed was comfortable, AC was pumping and worked well. No super frills, good for the price.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time to let us know about your recent stay at the Ramada Dallas Love Field Hotel and that we met your immediate needs. In the past year, the hotel has gone under new management and ownership and we are in the planning stages of updating the hotel and are looking forward to a great 2014 in which we hope that you will be a part of it. Again, thank you for your comments. We can only improve on what our guests tell us about. Happy Holidays!
"Dirty hotel with poor customer service"
I was greeted by an extremely rude woman behind the desk and it was all down hill from there. The hotel is extremely dirty and smells horrible. There were several water stains throughout the hotel, cigarette/pet odors, mildew, and a clogged sink...just to name a few concerns. The breakfast was disgusting. The customer service never really improved. […] I also had to go reactivate my key twice because it would just stop working. We (my husband, our dogs, and I) had to stay here because of the power outage and pet boarding/better hotels were booked. It got us through the winter storm, but we would never return. I get grossed out just thinking about it. Read moreGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time to write a review about your recent stay with us and I am so sorry that your experience was not a good experience. We can only work on the things that we hear from our guests and wish we had known about all the issues while you were here so that we could have done something at that time. I hope that you will come back again so that we can prove to you that we are working hard to improve our hotel. Again, thank you for your comments and Happy Holidays!
"A good value"
This hotel is a good value for those looking for a reasonably priced hotel for a night or two. I would not recommend this hotel for vacationers as it is a bit out of the way and offers few amenities.Genuine Expedia guest review
Response by Ramada Dallas Love Field Thank you for taking the time to review the Ramada Dallas Love Field Hotel about your recent stay and I am happy to know that you were somewhat pleased with your stay. I am not sure what you are stating about only offering a few amenities and wish I did, but we do have the Refrigerator/Microwave in all of our rooms, coffee pots, chair/ottoman, 58 channels on our TV's, a fitness facility and in the next few weeks the Restaurant and bar will be reopening. I do hope that you will come back again and/or let us know what we can do amenity wise for you. Again, thank you for your comments and we hope to see you again in the near future.
My room needs repair, paint pealing from walls in bedroom and bath. Toilet must be from the 40's, would not flush unless the handle was held completely down. I will not stay at this hotel again.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Hi Mr. McGowan, Thank you for taking the time to rate the hotel and give us some feedback on your recent stay. I am so sorry that you were not happy with your stay and hope that you will reconsider and come back to see us. Just to let you know that in 2014, we will be making a lot of changes and improvements on the hotel. The hotel is 31 years old and we just underwent new owners a year ago and with any new ownership, it takes some time to get improvements going. We are in the process of getting bids, etc....to start these upgrades with painting, triple sheeting, etc... Again, I hope that you will reconsider and come back in the near future to see the improvements that we are making.
"Great location great price!"
Close to both airports ,clean n comfy.Genuine Expedia guest review
"courteous, helpful staff"
Hotel management and staff were very courteous and the accommodations were clean and comfortable.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for your comments about the Ramada Dallas Love Field Hotel and your recent stay with us. I am so pleased that you enjoyed your stay and will pass this information along to the team as well. I do hope that we will see you again in the near future. We are really excited about the things to come for our hotel with some updates that are planned. From all of us here at the Ramada Dallas Love Field Hotel, Happy Holidays to you and family.
"4 days in Dallas"
Great for the price. Free breakfast, shuttle, wifi and internet. Nice staff and always wanting to please.Genuine Expedia guest review
Response by Ramada Dallas Love Field Hi Dave, Thank you for your recent comments about your stay at the Ramada Dallas Love Field Hotel and the staff. We are so fortunate to have the team that we have and look forward to each day in providing customer service to all of our guests. We love to be of service and hope that we will see you again soon. Again, Thank you for your comments and Happy Holidays from all of us here at the Ramada. May they be filled with Joy and Happiness.
What a rediculous representation of a hotel to unsuspecting buyers. Ramada should be embarrassed. I was skeptical about sketchy characters hanging around, but all it took was for me to walk up to the main entrance and there they were, pretty sure prostitution is illegal in Texas, and drug use. I was not comfortable and made sure all locks were functional […] in my room before I laid down for the night. As promised, but not delivered, were a lounge and restaurant, vending machines were empty, staff unaccomodating. I will pass my experience on to all I know about any product that Ramada and their parent company sells, and discourage their use. Read moreGenuine Expedia guest review
Response by Ramada Dallas Love Field Thank you for taking the time to let us know about your recent stay with us and I am so sorry that you left with a bad taste for us and the brand. We try our best to provide good customer service and product. You mentioned about the restaurant and we are in the process of the restaurant being run by the hotel. Our goal is to be opening that back up soon and I am so sorry that we did not have it available while you were here. Once we have it totally set up and ready to go, we are so excited about what is to come for it and know that our guests will be equally happy about them as well. You also mentioned about the staff and I am so sorry that you felt that we were unaccommodating. We are going to continue to work with our staff so that all of our guests are happy. We are in the process of beginning some updating and upgrading of the hotel and are excited about what is coming in the next few months and hope that you will come back to give us another chance at some point. Again, I am so sorry about your experience and hope to see you again. Happy holidays from all of us here.
"Hotel for smokers"
Was very disappointed in condition of hotel and room. Stale cigarette smoke odor throughout. Very smoky going down hallway to my room. Although in non-smoking room, ash tray and matches were on the desk. Sleep disrupted by someone setting off smoke detectors about 11:30 p.m. and again briefly about 30 minutes later. Would not recommend this hotel for […] anyone sensitive to cigarette smoke! Read moreGenuine Hotels.com guest review
"great place for the money"
the room was very inexpensive, so i was not expecting a 4 star hotel. but the room was very large, the shower was great, the TV was good, ... pretty much everything was very good. I was extremely pleased. It was not perfect, but i paid $50 per night (that included the taxes) and it included a free breakfast , which was OK.Genuine Expedia guest review
"close to the airport nice enough for the price"
My biggest issue is that when I called the Hotel to make my reservation and asked if they had a shuttle to the airport, they said yes. When I asked what time it started they told me 5;45am. That was great. What they did not tell me was that after the 5:45am run the next 2 were not available because they have contract guest that they commit the next […] to shuttles to. So no room for me. This would have been nice to know since the 5:45 was 2 1/2 hrs before my flight and next available was when my flight was to take off. Only after I raised a stink did they call the Mgr and fixed it. So this should be made known to any guest inquiring about the shuttle at reservation. Read moreGenuine Expedia guest review
The stay itself was pleasant and relaxing. However, the Hotel double charged us when our stay was pre-paid through Hotels.com. We have used Hotels.com to book all of our travel needs and this is the first time we have ever had the hotel charge us the full price for the room rate. The desk clerk was so rude to us when we brought it to her attention, […] and I even stated that she wasn't even the person who checked us in that it wasn't her fault, but we were charged upon check in for the full room rate; she was so defensive and loud for no reason. We were pleased with our visit with friends and family in the area, however the clerk that received our check-out had horrible customer service, and we were not impressed by the manger not handling this issue more diligently. Read moreGenuine Hotels.com guest review
"Needs a good cleaning..Nice Staff"
Was this really a Ramada? Nice staff but certainly not the quality that I expected from that company. The mold in the shower stall grossed me out. A little bleach will get rid of that! The hallway had a musky sitting water smell. Not the greatest but for the price, I guess.....Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Hi, thank you for taking the time to write a review about your recent stay at the Ramada Dallas Love Field Hotel. I am so sorry to hear that you had some issues and want you to know that we currently in the beginning stages of undergoing some updating of the hotel with new paint, carpet, etc. We are so excited about what is in store for us. Happy Holidays!
"One Day biz trip"
This is an older hotel, but it was clean, comfortable, functional and was only a few minutes to the Love Field renal car drop off. New flat screen TV in the room was nice and the room had all the amenities for a convenient stay, with the exception of limited electrical outlets for computer, phone, etc. I unplugged the clock to plug in my phone - no […] big deal, as I use the wake up alarm on my phone anyway. I'd stay here again for a short biz trip. Read moreGenuine Hotels.com guest review
"Unacceptable Customer Service"
Upon arrival, we inquired at the front desk about the free airport shuttle service provided by the hotel. We spoke to the day manager (we did not get her name) and she asked us what time we needed to leave the hotel? We told her 8:30 a.m. She hesitated, then told us 8:30 a.m. would not work for the shuttle driver. She then quickly corrected herself […] and told us 8:30 a.m. would be fine. She told us we needed to be downstairs in the lobby area by 8:30 a.m. The next morning at 8:00 a.m. we received a telephone call from the same day manager. She inquired if we still needed an airport shuttle? I said yes. She then told me we were supposed to be downstairs in the lobby area by 8:00 a.m.I told her the agreement was to meet downstairs at 8:30 a.m. She told me she had us down to leave at 8:00 a.m. We did not appreciate having to rush downstairs to catch the shuttle at the last minute. Upon returning from our trip 2 days later at approximately 8:15 p.m. we called the telephone number listed on the Ramada Hotel business card provided to us by the day manager. I spoke to a female employee (her name sounded like Jennifer) and I explained we would like the shuttle van to pick us up at the airport. She said the shuttle driver was out picking up someone and should be heading back to the hotel soon. She said when the driver returned she would give him my number and he would call me letting me know when he could pick us up at the airport. We waited 30 minutes and never received a call. Read moreGenuine Expedia guest review
"In Dallas for a concert"
Drove into Dallas from Houston for a concert at American Airlines center. When we got to hotel, which was easy to find right off the freeway, the front desk employee asked if we required a shuttle anywhere. I mentioned the concert we were going to and he said the best way was the DART system. $5 roundtrip and it would drop us off right in front of the […] center. The shuttle was able to take us to train station and pick us up once we returned to station. Breakfast the next morning was as expected. Hot and cold dishes. Just what we needed. Read moreGenuine Expedia guest review
"In town for one night."
Hotel was nice enough without all the frills and expense. Good for what I needed.Genuine Expedia guest review
Overall we thought the hotel was nice. Will probably stay againGenuine Hotels.com guest review
We arrived in Dallas just before midnight. We stayed just the one night in this hotel rather than the four nights we had originally booked. The breakfast buffet was awful. I would not recommend this hotel.Genuine Expedia guest review
Room was good. Staff was good. Neighborhood was a little iffy...Genuine Hotels.com guest review
"Stay number 2"
I stayed at this same hotel 2 months ago and the review here is about the same. You get what you pay for. The bed and pillows are comfortable, but outside of the rooms it smells and is a little unsightly. The staff member I dealt with this time however was much friendlier. The hotel is close to just about anything you want to do in Dallas. I would stay […] here again, the rooms themselves are very clean and they include a fridge and microwave. Read moreGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Hi Karen, thank you for your recent comments about your stay at the Ramada Dallas Love Field Hotel. I wanted to let you know that we are in the planning stages of updating the hotel with new paint, carpets, triple sheeting, etc... We are so excited about what is to come at our hotel and know that you will be also when you return in the near future. I look forward to seeing you again and thank you so much for your comments. We can only improve our service and hotel with the help of our guests. All of us here wish you a very Happy Holiday Season.
My wife and I are easy going and find it difficult to criticize any person or facility, but Ramada Dallas Love Field leaves us no choice - Never again will we stay in this motel. To describe it in a few words - Run down, smelly, rude staff, clogged drains. On checking in we used a luggage cart to move our effects to our room. We were planning to return […] the cart to the entrance shortly but instead received a curt, rude telephone call from the front desk demanding the return of the cart immediately. Walking in the corridor, one was overwhelmed by foul odor. The bathtub and washbasin drains were clogged. The lack of exhaust fan in the bathroom only made matters worse. The carpets throughout the motel and in the room were dirty. In the corridor, stains of leaked water were evident on the ceiling. Read moreGenuine Expedia guest review
Response by Ramada Dallas Love Field Hi. Thank you for your recent comments and I am so sorry to hear that you did not enjoy your stay at our hotel. I did want to let you know that we are under new ownership and management and we are getting ready to stay some renovations such as new carpet, painting, triple sheeting, etc...We are in the beginning stages of everything and are really excited about what is to come in the very near future. I will defiinitely work with the Front Desk Staff on how they approach our guests. We are working to ensure that our hotel is clean and will continue to make sure that our guests are happy. I do hope that you will come back and give us another chance to try and WOW you with what we will be accomplishing in the coming months. Happy Holidays to you and yours.
"A Night In Dallas"
The motel was clean and easily accessible to the highway and the staff was very helpful. We enjoyed the stay of just one night very much.Genuine Expedia guest review
Response by Ramada Dallas Love Field Hi Davie, Thank you so much for your comments on Expedia concerning your recent stay at the Ramada Dallas Love Field Hotel. Our goal is for our guests to leave our hotel with a good and happy experience. I am especially happy to hear that our team here was very helpful during your stay and look forward to having you return to our hotel. Again, thank you so much for letting us know how you felt about your stay and I will pass this information along to the team. Have a GREAT Holiday Season and look forward to seeing you again soon.
"Not a bad place to stay"
The cost and distance to the hospital we were going to for tests was the main selling points for this hotel. I was a bit nervous from reading all of the negative reviews, but honestly, those must be people that are used to staying at $200/night hotels. The main downsides were the toilet being annoying to flush, you have to hold the handle for a bit […] for it to actually flush. The other being a lack of electrical outlets. And the some of the outlets that were in the room were in need of replacement. The plugs would fall out of the sockets because they were loose. The lack of outlets was overcome by taking a couple of power bars. A lot of people complain about the WiFi being weak. Our signal was great. It was powerful enough that I was able to connect my PS3 to use Netflix with no problems or lags. There really isn't much to say about the surrounding area. It's in a business area and right off of North Stemmons Freeway but this gives you access to get around and there are several restaurants within 10 minutes. Overall, don't let the bad reviews throw you. It is definitely a good place to stay. The room was clean and housekeeping did an excellent job. Read moreGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Hi David, Thank you so much for your review about your recent stay at the Ramada Dallas Love Field Hotel. With your comments and feedback, we are able to improve on our hotel and our service. You made mention to a couple of things. One, you talked about the plugs and the lack of plugs. We are under new management and ownership and in the beginning stages of updating the hotel. Being a 31 year old hotel, there was not the demand for as many outlets and that is something that we realize and fully understand. We do have plans for many updates and will be starting on that in the coming months. I will definitely let my housekeeping know how you felt about their performance. We do have an awesome team here and your kind words prove that. I look forward to seeing you back at our hotel in the future. If you do not know, we have special rates set up for those coming in for medical purposes. Again, thank you so much for your kind words and from all of us here at the Ramada Dallas Love Field Hotel, we hope to see you again soon and have a GREAT and SAFE Holiday Season.
"Last minute stay"
it was okGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for your recent stay at the Ramada Dallas Love Field Hotel and I hope that you will come back to see us again soon. I know that your stay was ok, but hope that I can find out what we can do to make it even better. Happy Holidays.
"easy on to freeway"
Overall the Hotel was pretty good, it is an older hotel, but nicely kept up. The resturant good, but good use some sprucing up. The air conditoner was a little loud.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Manny, Thank you for taking the time to write a review about your recent stay at the Ramada Dallas Love Field Hotel. We strive to make our guests happy and it looks like we succeeded. The hotel is an older hotel and I wanted to let you know that we are in the beginning stages of updating the hotel and brightening it up. Our Housekeeping Team is great and have a great leader. We are in the process of updating the restaurant and will be sprucing it up some and changing the name. We are so excited about what is yet to come for us and know that when it is all said and done, our guests will be as excited as we are. You mentioned about the air conditioner being loud. We do have a team member that is in the process of checking all of our air conditioners and heaters. Again, thank you and we look forward to seeing you again soon. Happy Holidays.
"Great location off I-35E"
There was a pretty bad smell in the lobby area but other than that, the room was nice, clean, and comfortable.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank your recent stay at the Ramada Dallas Love Field Hotel and especially for your comments. We are striving for our guests to be happy. We will be going through some updating in the near future and are really excited about what is yet to come. We hope that you will come back to see us. Happy Holidays.
The rooms were clean, they could of used an update. The bathroom was small, no fan in the shower causing the paint to crack and peel. The tissue hold was broken, and the plugs wouldn't stay in the plug ins, they kept falling out. U defently got what u paid for. The good part was the train was close to ride downtown..Genuine Hotels.com guest review
We have stayed here twice now. This is an older motel, but they will do everything in their power to assist you. They also have a breakfast with warm food! The staff was awesome as were the shuttle drivers. We were able to get their shuttle every morning to go to the World Trade Center. The complimentary shuttle to the airport is wonderful! The price […] is so affordable and we will stay here the next time we are in Dallas. Read moreGenuine Hotels.com guest review
First of all I opened the door and it fell off. Second they did patch work all over and painted it a totally different color. My ac didn't work so I went to tell them there responce was oh the ac don't work in half the hotel but we can look at it.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time fill out the survey about your recent stay at the Ramada Dallas Love Field Hotel. I am so sorry that you had the experience that you had and we are always working to improve our product and our service. I do hope that you will come back to visit us and give us a second chance.
I have no complaints about my stay. The staff was very friendly and the rooms were clean. You can tell it's an older building, but the rooms were very clean so that didn't bother me at all.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Sarah, thank you for taking the time to let us know about your recent stay at the Ramada Dalals Love Field Hotel. We are under new owners and management and working to improve our hotel. In the coming months, we will be doing some updating and upgrading and hope to see you again so that you can see the improvement and I will be passing along all the information that you mentioned about the staff and the cleanliness of our rooms. I look forward to seeing you in the future. Our guests are very important to us and it is with the feedback that we receive that we can improve. Again, thank you.
"Good for getting to Love Field"
Shuttle service turned out to be pretty good. Friendly drivers. Not plug friendly.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for your comments about your recent stay at the Ramada Dallas Love Field Hotel. I will be passing along the information about the drivers to all of our drivers. In response to not being plug friendly, we are working on that. Being a 31 year old hotel, technology has changed so much as well as the travelers needs and we are in the process of adding items to meet that demand. Again, thank you for your comments and we look forward to seeing you again.
"Good choice for dallas love and saving dough. Pool"
Shuttle worked. Kind of an old school place. Not device-charging friendly in the room. Still, pretty goodGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time to let us know about your recent stay at the Ramada Dallas Love Field Hotel. Being an older hotel, it was not designed for the future travelers, but we are in the process of working on that. Our guests are very important to us and we can only improve with your comments. I look forward to seeing you again here at the hotel so that we can change that 3 star rating to a higher rating.
Our room was not ready at 7:30 pm, our bed choice was not honored, and the room and entire floor were dirty. When we complained, we were told that there were no other rooms. They did nothing to accommodate us. We prepaid for this room well in advance. Will never stay there again nor will we recommend it to anyone else.Genuine Hotels.com guest review
Response by Ramada Dallas Love Field Thank you for taking the time to let us know about your recent stay and I am so sorry about the issues that you encountered. I am not sure why the room was not ready at 7:30pm when you arrived, but our goal is that we have the rooms ready as early as possible. I would like to know a little bit more information if possible. Again, I am so sorry and hope that you will give us another chance as we are always trying to improve our service and our product.
"Extremely dissatisfied with this hotel"
I DID NOT stay in this hotel because it was absolutely horrible. This hotel had very poor accommodations and once I walked into the room the the air conditioning unit was on and it was blowing air that was so powerfully fragrant with mildew that my throat began to burn and my eyes instantly started watering. Using my mobile phone, I immediately located […] another hotel in the area and checked out of the Ramada. There was an overpowering smell of urine in the hallway as I walked to the elevator. Read moreGenuine Hotels.com guest review
Response by Ramada Dallas Love Field Wendy, thank you for letting us know about your recent stay and I am so sorry for the issues that you encountered and wish that i had known about them at that time. We are constantly working to improve our service and our product and with your comments, we are able to do that. As the General Manager, I do not like to hear that I have guests that are unhappy and am always working to improve our service and and product. I do hope that you will come back so that we can show you how we are trying to improve and continually working to do that.
"Not for families or business man"
I thought twice about checking in, but it was already paid for so I did. Staff was nice. Hotel was run down and a lot of riff raff roaming around. No problems but if I had a car I would have been very uncomfortable leaving it in the parking lot. I guess I learned that you get what you pay for.Genuine Hotels.com guest review
My wife and I took our grandson to see his first OU/Texas Football game at the Cotton Bowl on October 14, 2013. We selected Ramada for its reputation. But we were very disappointed. If we had known that a pep group of students from the University of Texas were staying there we would have relocated. Due to the disturbances all night long on Friday and […] Saturday it was impossible to get any sleep. This group drank and partied all night. Much to our dismay the hotel staff did nothing. Needless to say we will not be staying there again. Read moreGenuine Expedia guest review
"Less then satisfactory stay even for this price"
My goal with choosing this hotel was to find a budget hotel for a short stay in the Dallas area. Upon arrival at the hotel at 3:30pm, I was told that no rooms were available yet despite the published check-in time of 3pm. As I waited in the lobby with a floor covered with an assortment of trash, other people were met with the similar response. After […] 15 minutes of waiting, I was told that only a smoking room was available for the rest of the evening despite my reservation for a nonsmoking room. I was told that I could go elsewhere, but there were likely no other rooms available at other hotels. Sydnee and Tara who were working the front desk were terribly unhelpful. Sydnee especially was less then sympathetic when I clarified the definition of a reservation. We tried to minimize the time in the hotel from that point onwards. We elected to pass on the complementary breakfast choosing to pay for food somewhere else. Read moreGenuine Expedia guest review
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