"Ok for a short stay"
Very little parking available and what was available very expensive. Hotel valet $60 per night, outside public parking $40 per nightGenuine Hotels.com guest review
"Hotel with Booking Issues"
My gf and I were in Chicago this weekend and had booked our stay at this hotel after looking through many hotels. After reading reviews and seeing the fair price we were excited to stay at this location. Upon arrival we were told they were completely out of rooms for us to stay in. This was disappointing because I had booked a week earlier. In turn […] we were given credit at another hotel a few blocks away to stay at. Anthony the manager at the time did a good job of booking us quickly at another hotel, but I was still not happy staying at a different hotel then we had planned and wanted to stay at. A large chain like Wyndham should have these types of things in order. Things like this make me think to stay away from the chain. Read moreGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Dear Trevor O- I am terribly sorry that we were overbooked during your stay and understand that you would be frustrated with moving locations. We appreciate your understanding and hope that you would stay with us again in the future. I assure you this isn't a regular occurrence and we genuinely take great steps to avoid inconveniencing our valued guests. Best- Juli Colon, Director of Rooms
Pros: Best location possible -- for us, anyway! Comfortable, clean room, and nice staff. Cons: Free internet is SLOOOOW. You must pay a premium to get a useful speed. Why annoy guests with this irritating charge? Doesn't seem worth it. Elevators are really slow. At one time 2 of the 4 elevators were out. It was brief but my son was trying to get back […] from the weight room. He took the stairs instead which was fine for him but not for everybody. Asked concierge for a local map and he gave me one along with a bunch of ads that I didn't really want. Then he tried to get me to sign up for a tour of a suite they were pushing. Didn't appreciate the sales pitch. I like for a concierge to be there for my benefit, not as a salesman. One more goofy thing: our room had two sinks facing each other. But only one had a bar of soap. Had to work my way through my teenagers to their sink if I wanted soap to wash my hands. Was there 4 days and no soap ever came for that sink. I didn't ask for it but wanted to see if the maids noted an oversight and corrected it one day. Maybe it is hotel policy to save on soap costs? Like with the internet, a silly way to cut corners. Overall, we loved the hotel. Complaints are minor and other than the elevators, easy to fix and no big deal. Hope Wyndham takes note! Read moreGenuine Hotels.com guest review
"A comfortable hotel with all the amenities of home"
Whether you are staying for one or several nights the Wyndam Grand meets all of your needs. It is centrally located and walking distance from popular Michigan Avenue and State Street and the the theater district. The staff is friendly and can offer suggestions if needed. The rooms are comfortable and clean and very quiet.Genuine Expedia guest review
"Long weekend in Chicago"
Had a great time at this hotel. It is literally steps from Michigan Ave. Very convenient to shopping and public transportation.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Thank you for taking the time to leave us a review!
"close to restaurants and shopping"
was dissapointed no hot tub or pool. Air conditioning didn't work well was hot until morning when finally kicked in. Staff were courteous and helpful though.Genuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Dear Janet-- Thank you so much for staying with us and for your comments. Due to our urban downtown location it is true that we don't have a pool. I am terribly sorry if you were disappointed. I do hope that you would stay with us again when traveling to Chicago and we look forward to seeing you again soon. Best- Juli Colon Director of Rooms
"did not live up to expectations for the price"
I cannot express how disappointed I was about our stay at this Wyndham. Apparently this hotel has been newly "renovated" however this was not at all evident from the looks of our room. A friend of mine from Europe was spending the weekend in Chicago so I booked this room based on the images posted on the website. I have stayed in several hotels throughout […] Europe as well as downtown Chicago so I am familiar with what a renovation should resemble. In all honesty, if I had suddenly found myself in this Wyndham hotel room, I could easily confuse it with a roadside motel, especially the bathroom which by no means resembled the pictures posted. A mildew-scented white shower curtain revealed a cracked and rusty original bathtub whose exterior had obviously been painted and repainted time and time again. Frankly I was quite embarrassed. There is no way that I can possibly recommend this hotel for such a price. There are many other 3.5-4 star hotels in downtown Chicago that exceed expectations. Read moreGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Hello- I am terribly sorry to hear that we disappointed you and your guest. I will certainly share your comments with our team and have that room looked at immediately. I apologize for our shortcomings and assure you that the issues you named will be handled appropriately. Best- Juli Colon, Director of Rooms
"Chicago Holiday Weekend Get-Away"
Hotel is central to many attractions; highly recommend a Riverview king Deluxe room - very nice with awesome views! I am a picky person when it comes to cleanliness and this room & building passed all inspections! At first thought I'd be bothered by being next to elevators but honestly they were no bother. Asked for a high floor on arrival and staff […] accommodated. Party room down the hall was quietened by prompt security. Great choice - didn't go wrong. Read moreGenuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Thank you so much for your feedback-- we are thrilled to have exceeded your expectations! We look forward to welcoming you back to Chicago again very soon. Best- Juli Colon, Director of Rooms
"Weekend in Chicago"
Hotel was an excellent location, close to the Magnificent Mile, Millennium Park, Lake Michigan, subway/el train/trolley stops and it had an excellent view of the river. We arrived early and were not expecting a room, but were given one hours before the listed check in. Room service was prompt and good. Had a very enjoyable stay.....Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Dear Christopher-- Thank you for taking the time to let us know how much you enjoyed your stay. We thank you for choosing our hotel and glad you enjoyed Chicago! Best- Juli Colon, Director of Rooms
"Clean and convenient"
The hotel was located in a very good spot for walking to many things to do in Chicago. It was clean, quiet and comfortable.Genuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Thank you so much for your kind words-- and thank you for choosing the Wyndham Grand Chicago Riverfront! Best- Juli Colon, Director of Rooms
"Nice hotel great view"
Our room was on the 36th floor. It was a river view suite. So you can imagine the view was incredible. I lost my valet parking card and the front desk fixed me up pretty quick. Great location centrally located. My Only issue was my fridge had some left over food from the previous people's stay. Overall a pleasant stayGenuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Thank you for taking the time to offer us your feedback. I am very pleased that you enjoyed your stay and enjoyed Chicago. We look forward to your return! Best- Juli Colon, Director of Rooms
Sarah (front desk), Charles (doorman) and Alex(?) (Bellboy) are fantastic and just get it!Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Thank you so much for your feedback-- I will be certain to pass those compliments along! Best- Juli Colon, Director of Rooms
There were 4 of us who stayed here for a bachelor party. You could not beat the price or location. The rooms were large and very nicely decorated. Everything was clean and in great shape. The bathrooms were large and very nice. They provided excellent bathroom products. The bedding was clean and very comfortable. The room was much larger than I expected […] which was great since it gave us a place to hang out. Overall this is a 5.0 experience. Read moreGenuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Dear jhecksel- Thank you for your comments. We are happy to have been a part of your celebration and glad to know that you enjoyed your room as well as your time here in Chicago. Hope to see you again soon. Best-- Juli Colon, Director of Rooms
"In the heart of Chicago"
Only spent a day but the service was great. Car was brought up promptly. Concierge helped us find a great night spot to go.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Dear Terry- Thank you so much for your feedback-- so glad you enjoyed your stay. We look forward to having you stay with us again! Best- Juli Colon, Director of Rooms
Great location - short walk from CTA station with trains from airports. Walking distance to Navy Pier & Milenium Park, great restaurants and shopping. River view rooms do indeed have great view of the river and surrounding buildings and activity.Genuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Dear Bob- Thank you for staying with us, we are very pleased that you enjoyed your time here in Chicago. Looking forward to your return! Best- Juli Colon, Director of Rooms
"Great location, ask for the top floors"
This hotel is in the perfect location, close to the Mag Mile, Navy Pier and the State St areas. Also close enough to Union Station. Ask for a top floor, we got the 37th floor with views to the West and South.Genuine Expedia guest review
Very nice hotel in a perfect downtown location. In the heart of all the action. One piece of advice, ask for a river view.Genuine Expedia guest review
"great view of the Trump building"
Hotel was fabulous. we had a corner room so the view was fantastic.Genuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Dear Becky-- Thank you for your comments, we are so happy you enjoyed your stay! Best- Juli Colon, Director of Rooms
It was almost perfect. The hotel only runs 2 elevators at night so make sure you're not in a hurry. They don't restock teas or coffees unless you request it.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Thank you so much for your comments and compliments. We are very pleased you enjoyed your stay and hope to welcome you back very soon. Best, Juli Colon, Director of Rooms
"Awesome experience !!!"
Awesome hotel and awesome location !!!!!!!Genuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Wonderful! We are so pleased you enjoyed your stay-- we hope to see you again soon! Best- Juli Colon, Director of Rooms
Great place to stay for a visit in downtown Chicago. Close to shopping and museums. Nice view of the river ( if you get that side). I would recommend to anyone. My only complaint was the a/c was not that cold in the room but no worries, the temp outside was great.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Dear Adam- Thank you so much for your comments-- we will be sure to share! We thank you for staying with us and look forward to welcoming you back again soon. Best- Juli Colon, Director of Rooms
"Perfect location makes up for minor flaws!"
PROS: Perfect location, big rooms, comfy beds, and mini fridge. CONS: Some wear-and-tear furniture, slow free wifi (768 kbps), few HD channels, and waterfall showerhead. ADVICE: Splurge on room with river view, far from elevators, and plan for extra time waiting for 1 of 4 elevators during peak hours. Despite the hotel's minor flaws, I'd would definitely […] stay here again. Read moreGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Thank you so much for your comments! We thank you for staying with us and look forward to having you back. Best- Juli Colon, Director of Rooms
"Nothing horrible but Expected More"
Great Service and hotel location for the Wyndham Grand Chicago Riverfront. There was no "one thing" that was just horrible about the hotel or room. That said, we expected more. Main issue is with the cleanliness of the room itself. We encountered dust under the television, hair in the shower, random food pieces in the corners of the carpet, a hole in […] the sheets of one bed and tape remaining on the walls and lamps where they had previously been used to hold up decorations from earlier guests. The layout of the bathroom was very tight (using the toilet forced you to touch the shower curtain), the bathroom garbage had a lid that has (over time) dug into the wall and the main door to the room stuck. Was it a horrible experience? No. Would I select this hotel again? No. Read moreGenuine Hotels.com guest review
"Excellent staff and location"
The hotel was central to everything. The staff was very accommodating and allowed my family to check in early after being up since 2 am. I requested a microwave for our room, and it arrived with in 15 minutes.The concierge was very nice and informative.Genuine Expedia guest review
Nice hotel...great Location... expensive parkingGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Thank you for your positive review! Due to our central downtown location, our parking situation is on-site valet only. We are always happy to recommend other local parking garages within walking distance for a slightly lower cost. Please inquire with the desk next time you are staying with us-- we are happy to help. Best, Juli Colon, Director of Rooms
Advantages: Great location, downtown, close to magnificent mile and state street.. We were allowed to check in at noon while the check in time was at 3pm which we found very convenient. The most spacious 2-queen bed room we have ever stayed in. Free internet. Disadvantages: No complimentary breakfast, no pool which is disappointing...We could hear everything […] said in the hall or in the adjacent room. Not worth the money the ask for the room. Read moreGenuine Expedia guest review
"Great location and views, ease of transportation"
Location in the heart of downtown, cheap cab rides to restaurants and landmarks, upscale and clean hotel, and friendly staff.Genuine Expedia guest review
The staff was very helpful. The room hsd a good view and we enjoyed the large showerGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Dear Gary- Thank you for your comments, we are o pleased you enjoyed your stay. We look forward to welcoming you back soon. Best, Juli Colon, Director of Rooms
The hotel is right on the river a half block west of Michigan Ave. Within walking distance to almost everything and if it isn"t the trains and buses are right there. The hotel has a small restaurant and bar. We were on the 17th flloorGenuine Expedia guest review
"Comfortable, convenient, centrally located"
location-Close to attractions, great restaurants beautiful views very comfortable and clean Hoyt's Restaurant - very good highly recommendedGenuine Expedia guest review
"Perfect location to see all the sights"
I would definitely stay again. Courteous staff, nice size of room for family with 2 young kids. Perfect location to all the nice areas.Genuine Hotels.com guest review
Excellent accommodations with friendly, helpful staff.Genuine Expedia guest review
"Room is huge!"
Great location, room is huge! View is great! Everything was great except, there was a stain on the bed sheet, oh well!Genuine Hotels.com guest review
Excellent location, service was good. curb service was excellent.Genuine Hotels.com guest review
"Great hotel right along the river"
Had a great time in the Windy City and enjoyed the hotel immensely.Genuine Expedia guest review
"Ideal location and a great night sleep"
Couldn't have picked a better hotel in terms of location (close to all major sites, lots of restaurants and near train/subway) and quality of the rooms was excellent. The beds are super comfortable, the river view is fabulous, and it's very clean and upscale. The service is mediocre, but not bad. Just don't expect flexibility if you need a late che […] ckout. Read moreGenuine Hotels.com guest review
Extra pillow in closet had another person's hair on it. Grossed me out Beyond that everything was greatGenuine Hotels.com guest review
Hotel was clean and inviting, great location, walking distance to most locations. Friendly staff and clean rooms.Genuine Hotels.com guest review
Perfect location, right in the center of everything. Walking distance To lots of landmarks and great restaurants! Room was very modern and had a great view of the river!Genuine Hotels.com guest review
"Great hotel! We walked everywhere!"
I would stay here again! Beautiful view close to magnificent mile and the parks! Very clean and has a gorgeous bathroom!Genuine Expedia guest review
"jume 28 2104"
easy to check-in and out. Friendly staff and very nice accommodations. Room was a little loud in am hallway traffic but otherwise very goodGenuine Expedia guest review
Nice hotel with great location only complaint was super noisy plumbing. I woke up every time person next door went in their bathroomGenuine Expedia guest review
"this hotel was a great location for us."
this hotel offered us the best location for all the things downtown we wanted to do.we went to the show 'Motown" which was just around the corner, so that worked out perfect.with everything so convenient, and the great experience we had staying at the Wyndham, we will definitely stay here again. this is a great hotel with a great price!Genuine Expedia guest review
Great location for what we wanted to do and see. We had a great time and hotel staff were helpful.Genuine Expedia guest review
This was an excellent choice for a hotel. Hotel was clean and services we excellent. Right in the heart of the Magnificent Mile area. I would definitely recommend this hotel and plan to stay there again.Genuine Hotels.com guest review
"Good,..but bed slightly squeaky ."
Hotel is nice ,concierge not helpful when asked if they know any tour bus,except for Kelly ,the lady at the desk.bed makes squeaky noise wakes up any light sleeper.housekeeping not cleaned tub on 2nd and 3rd day.overall the hotel is nice and in safe area next to Starbucks ,would recommend.Genuine Hotels.com guest review
the hardware is good if it comes to the rooms ...the service level is very very bad and the bar restaurant terrasse level doesnt coop with the rest...a shame could be a very good product, most probably a management problemGenuine Hotels.com guest review
"Hotel was OK"
The hotel was in close proximity to many points of interest. The room was clean and the amenities were nice.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Hello Cassie Thank you for selecting the Wyndham Grand as your preferred hotel in the Windy City! We are happy that you rated us at 4 star and do hope you come back and see us again soon. Regards Juli Colon Director of Rooms
"Loved our Room"
Loved our room; Loved the hotel; Loved the location; Service was greatGenuine Hotels.com guest review
Response by Wyndham Grand Chicago Riverfront Hi Mary Thank you for choosing to stay with us at the Wyndham Grand Chicago Riverfront! We are thrilled that you had a 5 star experience and hope you return soon to see us again! Regards Juli Colon Director of Rooms
"Great hotel near shopping"
Beautiful hotel. Close to shopping, site seeing locations with friendly staff. Nice room and amenities.Genuine Expedia guest review
Response by Wyndham Grand Chicago Riverfront Hello D Thank you for selecting the Wyndham Grand as your chosen hotel in the Windy City. We are thrilled to hear you relaxed in one of our comfortable rooms and do hope you come back to see us again soon. Regards Juli Colon Director of Rooms
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