Quality Inn And Suites Waterloo - Waterloo

Room was not ready when I checked in. Came back half a hour later, got my room key, went to room, the bed was not made. Went down to desk to tell them, the person on duty apoligized and would take care of it right away. Went out to supper, it was done when I got back. It smelled mildewy, perhaps you need airfreshener. Train noise kept waking me up. […] Elevator decor needs major improvment, carpet squares missing on walls. Read more

Genuine Hotels.com guest review

A hotel that is definitely in need of a refurbish.

Genuine Hotels.com guest review

For the price, this was very disappointing. Very outdated, old carpeting, odd smell, extremely slippery floor with water/snow in lobby, falling apart walls in bathroom. Friendly staff but this place is in need of renovations.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Heater really didnt work. Bed was hard as a rock. I could barely turn around in the bathroom. Hallway smelled like smoke.

Genuine Expedia guest review

We checked in late and slept OK, but there were a few things that needed attention. There was an iron burn in the carpet and the hair dryer was weak, but other things were OK for an older hotel. We were glad we googled the location, as we didn't know Waterloo.

Genuine Hotels.com guest review

Although my hotel room was clean, it didn't really look like it because everything is so worn down and old it all looks dingy and dirty. The lobby and hallways reeked of cigarette smoke. Breakfast was disappointing because there were a few stale bakery items or make your own waffles. Not even bagels.

Genuine Expedia guest review

Very good from a value standpoint, breakfast was very good. Hotel internet was ok in my standards. I game, every 5 minutes I would lag out for whatever reason in my game. This is very important to me. Surrounding neighborhood was good for a bar scene, but otherwise kind of sketchy.

Genuine Hotels.com guest review

the staff couldn't have been nicer, but the neighborhood could. There were people lingering in the parking lot just watching us unload our car. Not to mention the boarded up buildings across the street. The hotel itself was clean and breakfast was good with nice staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was big disappointment overall. No pool, weak internet service and a pitiful breakfast. The hotel looked very old and the room didn't look clean to me. I wouldn't recommend this hotel to anyone.

Genuine Expedia guest review

Room was very small but clean. Small beds, queens would have been much better. Would have been nice to have a listing of TV channels in rooms. Only one elevator was working. Liked fridge and microwave in room. Was across the street from convention center where we had to go. Staff was friendly and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Front desk staff was tired so that made her iretiable, only one elevtor workng, had problems with key a couple of times, just wasnt a good stay.

Genuine Hotels.com guest review

Online the hotel seemed fine but once there the hotel was old, dated, dirty, and unpleasant. It was not worth the price that was paid.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Walked into a cold room probably 40-50 at 12:00am after driving 5 hours. Turned heat on which did work but by 2:00am still very cold. Too tired to ask for new room. Just piled other side of bed covers on me and my coat and tried to get warm. Shower was very cold in AM. Only 1 channel of TV which was a country music video channel. I should have called […] down and complained but by the time I checked in I was worn out. I think the motel should keep all rooms at 55-60 then let the customers decide to make it warmer or colder. Read more

Genuine Hotels.com guest review

We were kind of frightened by the fact the elevator was out of order and the pop machine on our level had been spray painted.

Genuine Hotels.com guest review

Great location if you're attending an event at Young arena. Older decor but clean. Excellent breakfast. Great Staff. Will stay with them again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall stay was horrible. Horrible sevice and horrible cleanliness. Just an overall horrifying experience. Not at all satisfied. Couldn't even sleep the hotel was so unclean. Blood stains on sheets, hair on sheets, stains in bathroom by toilet, hair on the tub and dirty tub. The area was not a very welcoming area. Located near a bar that didnt close […] untill 5am. Words cannot really explain how bad our experience was with this hotel and service. Read more

Genuine Hotels.com guest review

It's an old hotel - however, it's very clean. Old carpeting and furniture. Bed was comfortable. Breakfast was good with good selection. Always love the waffles. Parking very convenient. Staff members always had a smile. They seemed to like their job and each other.

Genuine Hotels.com guest review

I had personal property stolen out of my room while staying here. Hotel management made excuses rather than dealing with the situation. One manager told me one thing, and another a totally different story. The housekeeper who confronted me had a third story. There is no integrity or honesty with the staff. I'll sleep in my car before I return to this […] place. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The name says it all. Thsi place is a quaulity facility. Very nice breakfast in the morning. Very clean nice rooms. People are helpful and friendly. The person working nights can be a little unpleasant, but overall this is a great place.

Genuine Hotels.com guest review

Elevator out of order. Staff couldn't tell me what the cancellation fee was. Dumpy looking. Smells like smoke. Not good.

Genuine Hotels.com guest review

We booked for one night and had our two grandchildren with us. When we checked in we asked for a roll-a-way bed...was promised it would be delivered, it was never brought up...my husband had to go down and get it at 11pm once we returned to the hotel for bed. Next morning my grandson went into the shower and the handle came off in his hand...water pouring […] out he was hit with very hot water....called front desk to get maintenance..got the desk clerk..she did not know what to do...she left....we were stuck in the room with the water rising....couldn't take a shower...maintenance arrives half-hour later...turns off all water...we now cannot wash at all.....desk clerk states we can go two floors down to a vacant room to shower...which meant getting fully dressed...grandchildren in tow....it was a nightmare. Read more

Genuine Hotels.com guest review

We stayed here one night for a wedding and were happy with our room and the price. For being significantly cheaper than the Ramada next door, I think this was just fine. Our bed was comfortable, air conditioning worked well and we had a mini-fridge in our room (nice bonus I wasn't expecting). The hotel is a bit old and the elevator is wall-to-wall carpet; […] we took the stairs. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at checkin were so accommodating I needed to be at a wedding and did not realize that checkin was not until 4:00 and my room was not ready////They switched rooms so I could get ready and be on my way.

Genuine Hotels.com guest review

Convenient location if you are attending something DOWNTOWN in Waterloo. On a busy street, lots of road noise and sirens. Noise from people down on the street until 3:00 a.m. Only vending machine in the entire hotel was behind a locked gate, in the breakfast area, and at 8:00 p.m. there was no one at the desk to ask to give us access. I don't think […] I would have wanted to go outside and walk around after dark. The room was clean, breakfast was okay - waffles, packaged rolls, cereal, fruit. Read more

Genuine Expedia guest review

Besides the carpet tiles on the elevator walls ceiling to floor, and the toilet paper you couldn't use because it was so tightly in the bar, and a non-smoking room, where the hallway smelled like smoke, it was not all that great. Just saying.

Genuine Hotels.com guest review

Easy access walking distance to retaurants good value very satisfied.

Genuine Expedia guest review

Nice clean place. Was an easy check-in at 2 a.m.!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When I come through the door I wonder how I'll be treated when they know I'm an Expedia booking and paid less than probably most staying at the hotel. In this case, were treated fabulously. It's not a high-end, high-service hotel, but they were as accommodating as can be. Room was very nice and clean. Breakfast was good. Lot's of hot water. Slept great […] on the bed, watched a nice TV and used the free internet. I'm happy--with the Quality Inn and Expedia. Read more

Genuine Expedia guest review

Good location, older facility, very good for the price. Good breakfast, continental style, no eggs to order, but waffles, biscuits and gravy, cereal, juice, yogurt.

Genuine Hotels.com guest review

This was a nice hotel for the price. Easy and convient check-in and check-out. We only stayed in the room mostly to sleep but it was comfortable and quiet. The hotel is a little old and needs some updates but nothing that hindered the experience. Close to restuarants/bars (even for the police I guess as there were 8 squads there at 2am for a bar across […] the way haha. Never did find out was happened), major roads, and shops. Hotel staff was curtious and knowlegable. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Acceptable but not as nice as I'd hoped.

Genuine Expedia guest review

The hotel is very convenient, and for the price it's a good deal. If a fitness center is important this isn't the hotel for you.

Genuine Hotels.com guest review

the free continental breakfast was great with fresh cooked waffles. many other nice things for breakfast. wifi worked just fine as expected. a very good value

Genuine Expedia guest review

This is an older building found in downtown Waterloo, but we ended up with a room that has 2 rooms inside it. It gave us space to spread out!

Genuine Hotels.com guest review