"NEED NEW BEDS"
The convenience of this hotel is GREAT. I did not go over 3 stars because the bed is like sleeping on a pile of uneven rocks. I think I would rather have to get up early and drive 20 minutes then not get a good nights sleep. I am young too and can sleep almost anyplace except in this lumpy bed. The staff was friendly and food was decent.Genuine Hotels.com guest review
"Staff were A1"
In transit, overnight.Genuine Hotels.com guest review
Excellent for a quick stopover at the airport. Room service is quick and good.Genuine Hotels.com guest review
"Ideal hotel stay/"
It was exactly what I needed, but nicer.Genuine Hotels.com guest review
"indoor pool in repair"
The location was convenient for transfer in YYZ. However, the pool was in repair, which was disappointing since the indoor pool was the reason we choose this property.Genuine Hotels.com guest review
"Overnight stay in Canada"
The hotel was in a very convenient location seeing as we only stayed overnight (to see Niagara Falls). The staff were incredibly friendly and helpful. The Dollar Thrifty Car Rental was also very readily accessible from the hotel which made our stay even better.Genuine Expedia guest review
Super location located in terminal 3 in Toronto. Perfect if you fly in late and then have an early flight in the am.Genuine Hotels.com guest review
Just a short tram ride from Toronto Airport terminal 1 and right next to terminal 3. Yet no airplane noise.Genuine Hotels.com guest review
"i will return"
how can you complain when the location was well chosen..attached to the main terminal in the airport. no rushing getting up early fight traffic at 3am wait for a shuttle bus..simply walk across the covered cat walk,and you are in line with in minutes at your chosen airline.Genuine Hotels.com guest review
"It is all about convenience!"
For the price, we have stayed in beautiful hotels. The charge what they do (and hide their ridiculous wireless charges - so be careful when you connect) simply because of the convenience location to the airport. The bathroom amenities are sub-par (in line with motel standards). The bed was comfortable. Stay here only if you have to (we had a 6:15 AM […] flight) otherwise, shuttle in from a nearby hotel. Read moreGenuine Hotels.com guest review
"Best place for Pearson!!"
Have stayed here now several times. Always happy. Best location, clean rooms and 24 hour pool.Genuine Hotels.com guest review
Arrived at 2 am due to flight delays and staff were very helpful, friendly and accommodating especially as my luggage had been lost by airline.Genuine Hotels.com guest review
"The best beds in the industry...pillows too"
It is worth spending extra to have a great night's sleep....perfect beds & pillows. There isn't anything negative to say about this hotel, Sheraton does a 5 Star job on this one.Genuine Expedia guest review
"convenient overnight stay close to the airport"
I have stayed at this hotel on several occasions and found the staff to be very courteous and helpful.Genuine Hotels.com guest review
"Sheraton Gateway - round two is a success"
This is my second stay at the Sheraton Gateway hotel - the return from a business trip where I wrote an ok review going out. MUCH better this time. Room (including bathroom) was immaculate and service was excellent as before. I feel I finally have a decent Toronto airport hotel. I still wish they would upgrade their bathrooms (no rust this time, but […] not 5 stars either) and not charge for internet (again $15 is ridiculous), but they gave me 10% off their overpriced room service as an SPG member, and I got the "quiet floor" again. And the location cannot be beat. This one is a keeper. Read moreGenuine Hotels.com guest review
"Hotel not worth the money"
While staying at this hotel for two nights I thought it would have been better than the four points Sheraton which cost a lot let and I was deeply disappointed. The entire hotel lost power the first night for about 2 hours it was pitch black. No phones or emergency lights worked and there was no way to contact the front desk. The next day the housekeeping […] totally forgot to clean my room and they ended up cleaning at 9pm when I got back. This place is totally overpriced and overrated in my opinion Read moreGenuine Hotels.com guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for sharing your feedback; I am truly sorry for the inconvenience caused by the power failure during your stay. Our hotel is equipped with generators so that emergency power clicks in to back up our phones and other necessary services. I am sorry that your room was without power for a short duration however I assure you that we have processes in place to ensure that our guests’ safety and security is our top priority. I apologize that your room was not cleaned on time; I have shared your feedback with my team to follow up for the necessary coaching. We hope we have the opportunity to welcome you back to our hotel in the near future. Kind regards Catherine Velie General Manager
The only hotel I been in that u have 2 pay for the wifi, local calls the contents in the fridge with no indication that if fridge open u will b charged. Elevator kept breaking. If u check in early there's no room service for 24 hours I expected more for a "SHERATON"Genuine Expedia guest review
Best location at airportGenuine Hotels.com guest review
"Apparently convenient since it's at the airport"
Had to wait 15 minutes cause they entered my reservation first name, last name vice last name first name and wouldn't accept the itenerary#. Don't know why they couldn't just query for my name. After that it was OK.Genuine Expedia guest review
"Good layover hotel"
The hotel rooms are nice, clean and comfortable but unless you are there to catch an early flight, it's not really convenient to anything. Sheraton needs to get with the 21st century and stop charging for internet!!Genuine Hotels.com guest review
"Nice hotel near airport"
This is hotel provided a quiet, comfortable place to rest after an 8 hr. flight.Genuine Expedia guest review
"Great Trip And Hotel"
Hotel was better than expected, staff were friendly and knowledgeable. Convenient and easy shuttle transport from the airport.Genuine Expedia guest review
I was very comfort .I liked there and i will stay there in the next trip because of the good service and welcoming staff and access is very easy from the air port.also you can use fresh fruit and coffee during the day.I nspite of closing to the air port there was not any noise pollution.Genuine Hotels.com guest review
"Short stay for 1 night."
Hotel was great but somewhat pricey. Bar and restaurant were nice but overpriced. Service was excellent, however.Genuine Expedia guest review
Good hotel, not in the airport, but reasonably close. Very expensive food/drink. Reasonable rates. Would stay again.....Genuine Expedia guest review
"Great Airport Hotel"
Although brief, the hotel was great and the service at the bar area was attentive and friendly. Definitely the place to stay if you have an early flight out of Toronto before 10am. Why sit in traffic and stress!! Definitely recommend and would stay there again.Genuine Hotels.com guest review
Great place to stay overnight. However eating in was very expensive.Genuine Hotels.com guest review
"Nice Layover Stop"
We had a great experience at the Sheraton, especially after a couple of weeks in Europe with overpriced, underperforming hotels. Beautiful, large rooms, comfortable beds, good (if expensive), room service.Genuine Expedia guest review
"Convenient Airport Location near rental car return"
Friendly Check-in, Comfortable Bed, Remarkably Quiet, Carpets in Hallways need to be replaced, dark and dingy but rooms are OK. Restaurant food was good and 10% off with SPG membership. Convenient, right in Airport Terminal 3 and at the elevator above the rental car return. The restaurant food was good.Genuine Expedia guest review
"Very convenient when you need travel early"
Excellent location to stay a night when you need to travel early in the morning at the Pearson Toronto Airport. Easy to reach after you drop a rented car in the same parking building, direct access to the train to reach all terminals. Very clean and quiet even inside the airport facility. Beds are very good.Genuine Expedia guest review
Excellent break in between long flights! Will definitely book here again.Genuine Hotels.com guest review
"best choice if you missed a filght"
The room carpet seemed a bit old, but the hotel is very comfortable overall. SI stayed for one night due to a missed flight. It was affordable given the convenience. 165$/night in a saturday. I guess a cheaper hotel outside the airport would not compensate a lot considering taxi and time expense.Genuine Hotels.com guest review
"Convenient and adequate"
Relatively stylish hotel right in terminal three. The train from terminal 1 takes about 5 minutes. Better than you would expect for a hotel in the airport. Bar is OK.Genuine Expedia guest review
"Nice restful, peaceful night"
Best night's sleep out of all the hotels used recently. Comfortable, peaceful, dark enough for sleep and quiet. Staff were caring and polite.Genuine Hotels.com guest review
I met our purposes exactly with the connection to the terminals. Very friendly and helpful staff.Genuine Hotels.com guest review
"Great place to stay with overnight connections"
The check-in and check-out was fantastic, fast,and efficient. The desk staff were very courteous, professional, and helpful. The room was super clean, although a bit outdated. It would be nice if they renovated, but it didn't detract from the quiet and restful 8 hours I stayed before catching my connecting flight. It was also a great deal compared to […] other equivalent airport hotels I've stayed at around the globe. I would definitely stay there again. Read moreGenuine Hotels.com guest review
hard to find from the airport very little signage,,over priced food We would not return to this hotel. We travel every year .but not to this Hotel. Denis TurgeonGenuine Hotels.com guest review
Great hotel due to location.. I arrived fairly late and I was really tired and it was a wonderful feeling knowing that the hotel was only a few minutes away. I especially liked the fact that I didn't have to take a taxi. I would definitely stay there again. Oh yes, the hotel staff were great as well.Genuine Hotels.com guest review
Room was dated and pieces of furniture was not matching. Awkward. But staff was professional and very attentive. I dined at the bar and the food was exceptional and the Bar Staff was exceptional. Great find.Genuine Expedia guest review
"didn't have to leave the airport"
I thought it was way to exspencive for the amount of time I spend there.Genuine Hotels.com guest review
Loved the $60 offer for dinner and breakfast! Loved the location in the airport.Genuine Expedia guest review
The best for people who travels and can't connect a flight on the same day.Genuine Hotels.com guest review
Perfect location to stay the night before flying to Carribean and the nite we returned! Only issue were the pillows were difficult to sleep on because they were thick and fluffy!Genuine Hotels.com guest review
"Great hotel at the airport."
Great stay. Parking is very difficult but the staff were very helpful.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport I am glad that you had a great stay and my team was able to assist you during your visit. I am sorry for the inconvenience with parking – the parking garage is operated by the airport authorities and undergoing some construction work which has resulted in a reduction of the available parking spots. Sincerely, Tim Reardon General Manager
"Very convenient for connecting flights."
All was well but we were charged twice for the room and in room dining while we ate at the restaurant. we had to phone them to correct the mistakes. Since the hotel guests are mostly travellers, such mistakes could go unnoticed for some time.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for sharing your feedback following your recent stay in our hotel. I am sorry for the error in your billing; this was certainly an inadvertent mistake. I am glad that we were able to rectify it – thank you for bringing it to our attention. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
"Acceptable choice for an airport hotel."
What I liked: - friendly and efficient check-in staff; - the hotel is inside the terminal, so I did not have to go outside; - complimentary tea and coffee in the room. What I did not like: - very high prices in the hotel's convenience store; - somewhat outdated look of the room; - noisy ventilation system.Genuine Expedia guest review
"Convenient hotel right at the airport"
Staff helpful and courteous.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for choosing our hotel when travelling through Toronto Airport. I am glad that you enjoyed our comforts and convenience. We look forward to welcoming you back when your travels bring you through Toronto Airport. Sincerely, Tim Reardon General Manager
Used the hotel as an overnight stay for the airport - pop out of the lobby and you have access to the airport. Thought the hallways were dark and uninviting. There were problems with the elevators and phone system. Also could here noise of an elevator or pump through the night. They have nerve to charge for Wi-Fi, although their cost must be pennies […] per room. Read moreGenuine Hotels.com guest review
"Convenient short stay"
It was very convenient to walk from the terminal to the hotel for a quick overnight stay for a day of business in Toronto, outside the downtown core. There is no neighborhood to visit, but the bar, restaurant, the room and the staff were all perfect. For anything more than a one night stay, I'd recommend staying downtown and experiencing the city. The […] Sheraton on Queen Street is on of my favorite in town. Read moreGenuine Hotels.com guest review
"comfort, convenient to airport, bring a swim suit"
I usually stay here when I have an early flight or a late return. This time I had a weary 5yr old. The later than usual checkout allowed for a dip in the huge shallow pool with the kid, and hot tub before checkout. The kids menu was handpicked for my little one. The food in the onsite restaurant is excellent. SPG members get a discount on breakfast. […] An added touch of class is the complimentary bottled water and Starbucks coffee in the room. The bedding is crisp and clean and comfy. Only complaint is slight noise from outdoors, so earplugs fixed that. Read moreGenuine Hotels.com guest review
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