We requested two queen sized beds and our confirmed reservation was for that. When we arrived we were told that it was expedia's fault and that we had to take what we were given. Poor customer service.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport I am sorry that you experienced challenges at check in due to your room preference; I will follow up with my team to ensure the proper coaching takes place. We look forward to the opportunity of welcoming you back again. Sincerely, Tim Reardon General Manager
Very convenient location, quiet, nice updated rooms. Checkin was prompt and everyone was very friendly despite the late hour. My only complaint- nothing says that there are two terminals and which one the hotel is across from. I wandered around a bit in terminal one until I found someone to tell me.Genuine Hotels.com guest review
"Perfect Airport Hotel"
I have stayed at the hotel a few times and it is ideal for late lflight arrivals and early flight departures. The hallways and decor are a bit dated but the rooms have what is important these days, including the up to date beds and televisions.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for taking the time to share your experiences at our hotel. I am glad that you had a comfortable stay, and enjoyed the services and facilities of our hotel. Thank you for your loyalty to our hotel. I am sorry that you were inconvenienced when trying to charge your phone and tablet. It appears that the plug beside the desk may have been hidden from view. I will follow up with my team so that this issue is rectified. We look forward to welcoming you back. Sincerely, Tim Reardon General Manager
My stay was great. The only complaint I would have is that the plug in the bath tub did not work.Genuine Hotels.com guest review
"Staff was rude. everything was extra... gym , par"
Front desk acted like I was bothering them when I asked to validate parking for 28.00 a night. No body smiled except the guy at the parking outletGenuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for your feedback following your stay. I am sorry that you did not enjoy your visit. I have noted your comment on our team and will follow up accordingly. The parking garage is owned by the Airport authority and we have no jurisdiction over the charges. I am sorry for any inconvenience. We hope we have the opportunity to welcome you back to our hotel. Sincerely, Tim Reardon General Manager
Great hotel & comfortable/clean room No noise at all from planes:)Genuine Hotels.com guest review
"Attached to airport"
Our flight was cancelled until the next morning, and we had no desire to head back into town. This was a great option. Hotel was gorgeous, quiet and clean. There was plenty of restaurants at the airport. Free wi-fi in hotel lobby.Genuine Hotels.com guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for taking the time to share your recent experience in our hotel. I am pleased that you enjoyed your visit. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
This was a nice hotel, especially considering we did not have to leave the airport to get to it. Our room was nice, but there was a good deal of noise as we were in a room by the elevator, but we were so tired it didn't bother us. Also of note, had walked in from airport to get a room and the price was going to be $189. Had checked it on Hotels.com […] and it was $98. Hadn't planned to book on line since I was right there, but did it and the clerk waited until my reservation showed up. Silly. Read moreGenuine Hotels.com guest review
"don't stay there"
Very bad experienceGenuine Hotels.com guest review
Response by Sheraton Gateway Hotel In Toronto International Airport I am very sorry to know that you did not enjoy your stay with us. We want to regain your confidence in us and hope that you will give us an opportunity to rectify the issues that inconvenienced you. We hope that you will return to our hotel as it is important that our guests enjoy a great experience. We look forward to welcoming you back. Sincerely, Tim Reardon General Manager
The staff was nice all but hotel store clerk and the cleaning service they were rudeGenuine Hotels.com guest review
"Nice to be connected to airport"
Everything was fine. Good people, clean room, updated everything.Genuine Expedia guest review
"convenient and comfortable"
Great staff and the room was soooo comfortable. I wish I could of stayed longer.Genuine Expedia guest review
"Good Quiet Hotel, Exceptional Location"
You can't beat a hotel in Terminal 3 when you have an early morning flight the next day. Although only one elevator was functional -- making for some long waits and tightly packed trips up/down -- everything else in the hotel and room was functional and in good shape. The room was immaculate and absolutely quiet. The bed was very comfortable, and made […] for a sound sleep. While the rail service between terminals is out of order due to maintenance, the bus shuttle between Terminal 3/Hotel and Terminal 1/Flight was convenient, even at 4 AM. Since I had a negative experience in the hotel restaurant at a PREVIOUS STAY, I went across to the terminal and got a sandwich from Tim Horton's to take back to my room for dinner -- easy solution! For the price of the room, I think in-room internet access should have been free, but it wasn't (something like 10 dollars/hour). Under the same circumstances, I would definitely stay here again. Read moreGenuine Hotels.com guest review
Nice and effecient. Rental cars in the basement another plusGenuine Hotels.com guest review
"good for 1 night layover before an early flight"
Overall hotel is good but this is 2013, and they should be free wifi by now.Genuine Hotels.com guest review
"Located right accross the Departures Area"
This hotel is just an elevator ride from the departures area. The rooms are clean but looks old and gloomy. But the location is great if your spending the night to get to your next flight.Genuine Hotels.com guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for sharing your feedback on your recent stay with us. We are glad that you enjoyed the convenience our hotel offers. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
My stay was very comfortable , location was excellent, food was good , Very enjoyable! My signage required in rental car drop off when using elevator, met several passengers that were confused on which floor to get off on . I actually walked around to front entrance.Genuine Expedia guest review
"Recommend - Sheraton Gateway Hotel Toronto"
We stayed here for Memorial Day weekend - in town for a wedding. Hotel was easy to get to and located right in the airport across from terminal 3. The staff was very accomodating, friendly and helpful. Cleaning staff did an excellent job, the rooms were spotless and bathrooms were clean. There is a Bell Man working there who was extremely pleasant […] and helpful when carrying our bags. Overall it was a wonderful experience and I would consider staying here again if revisiting Toronto in the future. **Note: This hotel does not own a parking garage. They use the airport parking lot and charges $22.00 per day for parking your car there. You have unlimited in/out privileges and the parking is plentiful. Read moreGenuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport We were pleased to welcome you during your recent visit to Toronto and glad that you had a great stay. Thank you for taking the time to share your experience. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
"Close to airport, comfy beds."
I enjoy the close proximity to the airport. Bed and pillows were very comfy.Genuine Expedia guest review
Very convenient.Genuine Hotels.com guest review
"Closest hotel to the Pearson airport"
This is the best hotel when you are stopping over night in Toronto Pearson airport and taking another flight in the morning, don't even need to get out of the building. The staff is always very friendly, I use this hotel 3-5 times a year.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for your loyalty to our hotel and for sharing your experience. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
"Pearson Airport Convenience"
Comfortable and accommodating stay for the business traveler.Genuine Expedia guest review
"Comfort and Convinience"
The SHeraton at Toronto Airport provides comfort and convinience. Have used this hotel many times for intransit overnight stays after neturning from Asia trips.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for sharing your feedback following your stay with us and for your loyalty to our hotel. We look forward to welcoming you back again soon. Sincerely, Tim Reardon General Manager
"Great for everyone"
Location, location and location that all what I can say.Genuine Expedia guest review
Response by Sheraton Gateway Hotel In Toronto International Airport Thank you for taking the time to rate your experience with us. We are pleased that you found our hotel convenient. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager
"Nice hotels lack of service details"
Overall, great stay, clean and friendly staff. But several service details left to be desired. 1. I cannot use airport information call the hotel. 2. I reserved for a room with two double but got a king. 3. Only two towels for two adults and two kids.Genuine Hotels.com guest review
"Comfortable stay for enroute family"
Located at the Pearson airport and accessible in a few foot steps only. Has excellent quality services. It provided our enroute family a well needed rest over night.Genuine Hotels.com guest review
"Convenient located inside the Airport :)"
Nice Hotel, convenient located inside the Airport Terminal 3. Direct access to the Terminal is a great plus. I will recommend it.Genuine Expedia guest review
Lock did not work on room Maid on our floor was very helpful - agnus Thanks to her wonderful friendliness Charge for Internet in this day and time doesn't make senseGenuine Hotels.com guest review
"Great family hotel"
Very convenient when taking an early morning flight. Being able to get from one terminal to another very organized.Genuine Expedia guest review
"Great stay...even if just passing through Toronto"
Comfortable beds, great location to the Toronto Airport...you never have to go outside during a winter stay.Genuine Expedia guest review
We got a special deal and enjoyed our stay. I like that the gym and pool are open 24hrs . resteraunt was delisious. front desk was slow to check us in.Genuine Hotels.com guest review
"2 days stay in Sheraton, nov 23 2012"
Great hotel within few minutes walk through the skywalk from terminal 3.Genuine Expedia guest review
The hotel and staff were brilliant. Would definetely stay here again and recommend it. It's attached to the airport..you cannot get more convenience than that and very close to Toronto.Genuine Hotels.com guest review
Needs a few renovations. No free Wifi. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxGenuine Expedia guest review
"1 night stay"
Convenient and very fast check in and check out. I would stay here again.Genuine Expedia guest review
"Ideal place for short connection"
Great place without any transportations - you just get your hotel from the terminal exit. Taxi to downtown is about $65, but there is DowntownExpress which takes $27 for 1-way ticket or $40 for 2-way tickets. You can left your luggage after checking-out. I didn't like internet $15 per 24 hour. There is no option to get free internet at the lobby, you […] just need to pay for it. Read moreGenuine Expedia guest review
"Really Cool Location"
If your flying in and out of the airport, this hotel couldn't be more convenient! It is actually part of the airport. Other airports should take note....Genuine Expedia guest review
"Nice and quiet Hotel at Toronto Airport"
Excellent location, right outside the Terminal 3 of the Toronto Airport, connected via enclosed bridge to the Terminal and the Parking. Very quiet considering that it is in the Airport. We could not hear any noise. The Restaurant is good though pricey and the only problem was the safe, that did not work. Nice lobby area and bar. Perfect for a stop by […] or early flight. Read moreGenuine Expedia guest review
Staff was very helpful and the room was very nice. Great choice for a business traveler.Genuine Expedia guest review
"Convenient location not well marked."
The sound on the TV did not work. After trying for a while I just turned it off and went to sleep. Price was a little high but the location was convenient. From the bag claim customs area it was frustrating to try and find the hotel. No signs no directions on website. I would think that you could place at least one sign saying Sheraton Hotel ticketing […] level. There were some signs in the ticketing area however you had to already know where to go to find them. The airport guy at the information booth was totally misleading. He said three doors down elevator to third floor. Three doors down no elevator. Elevator 2 doors down only 2 floors. Better directions would have been take escalator up to ticketing (10 ft behind the booth) and look for signs. Your directions show how to drive to the hotel. However none for how to find it when you come in on an airplane. Arriving at an airport and walking through the maze of customs hamster tubes leaves people disoriented. A map showing the hotel relative to bag claim would be helpful. Read moreGenuine Expedia guest review
"Great hotel so convenient to the airport"
This hotel is perfect if you need to catch an early flight. Well appointed, courteous staff, 8th floor club is terrific, fitness and pool great.Genuine Expedia guest review
"close to airport"
okGenuine Hotels.com guest review
"sheraton gateway toronto airport"
very convenient, high quality, wish a Wi-Fi would be inclusive, though.Genuine Expedia guest review
"sleep in airport away from the city."
you should stay in this hotel only if you want to stay in your hotel all the time. I mean if you want to go to toronto there is no hotel shuttle that would take you or train closeby. You can take train from terminal 1 to square one in mississauga and then change to where ever u want to go. I was lucky to have a friend with a car who drove me around […] but otherwise I would be stuck there. I see this hotel is mostly for airline staff who just have to sleep overnight and take a flight next morning as its right on the terminal. overall hotel is nice but I took this due to the price but I probably spent a lot on gas going back an forth into downtown. Read moreGenuine Expedia guest review
I'm always looking for a hard bed...this one was the best of all the beds I stay in....but not as hard as I want it...I want it like a rock! Everything else was perfect!Genuine Expedia guest review
"Nice hotel excellent service"
Great hotel for travelling out of Toronto though the in-hotel dining while offering excellent quality and service was a little expensive for the average traveller.Genuine Expedia guest review
"Closeness to airport"
The room was upgraded for us for an additional fee. The room itself was very nice.Wonderful view of the runway. The workers were all very efficient and courteous. We went to dinner and when we returned to our room our keys would not work. We called the front desk for assistance. The manager arrived about 15 mins later and his key did not work. We were […] late to catch our daughter's flight.This did create a stressful time. The manager finally got us into the room and called a car to take us to the terminal. The manager showed concern for our situation and tried hard to fix it. Our daughter made her flight.The refrigerator contained old food from a previous guest. The remote control did not work and the house phone by the bed was not connected.Minor things but we paid $60 more dollars for the room so we were a little disappointed. Read moreGenuine Hotels.com guest review
Friendly and helpful staff, room service quick and efficient, easy check in and out,Genuine Expedia guest review
as expected at airport and was quiteGenuine Hotels.com guest review
This hotel is mediocre. Rooms and decor outdated. Layout of bathroom was not well thought out. The amenities are outrageously expensive. The charge to use the internet was $25 for one day. Basic wifi should be included. We ordered a sandwich, salad and 2 beers through room service and it came to $75. The prices at the restaurant in the main lobby […] were also ridiculous- $16 for two coffees and two orange juices. $20 for an omelet! We had asked reception to bring up two bowls for our dog and they never came. Overall, not sure if I would stay here again. Read moreGenuine Expedia guest review
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