"Layout of the room was great and it was very clean"
Layout of the room was great and it was very clean.Genuine Expedia guest review
Very Pleasant Staff on both shifts always greeted you when you came in. would stay again, the breakfast was very good, also restaurant next door very good and convenient. the only complaint i have was the couch pretty broken down in spots!can not say again how pleasant staff at front desk and cleaning,and also kitchen were.Genuine Hotels.com guest review
Great staff Joel gd peeps.Staff always nice .Room cleanGenuine Hotels.com guest review
"TV reception was terrible."
The TV reception was terrible for most stations and there was no power outlet near the bed to charge my cell phone. Room was large but dated in need of renovation. Not worth the $320 bill for two nights.Genuine Expedia guest review
The staff (especially Joel at check in) was incredibly friendly and helpful. The hotel was beautiful, modern and clean. Our room was HUGE! It had a sectional sofa, king bed, mini fridge and desk area. The free breakfast was delicious. We stayed overnight before heading to Carowinds the next day and were pleasantly surprised when we checked out the view […] from our room and could see the roller coasters. We will be back for sure! Read moreGenuine Hotels.com guest review
Older building/rooms, but well maintained. Staff is very friendly and helpful. In a safe area with nearby business hotels and a few fast food/quick service restaurants. Would stay here again.Genuine Expedia guest review
"Customer Service Matters at Hyatt"
It was great, restful, stress free.Genuine Hotels.com guest review
"Love this hotel"
We usually stay at the Hyatt Place Arrowood about once a month when we visit Charlotte for Leisure. I would highly recommend this hotel. The staff is amazing. Very nice and always so welcoming. The rooms are spacious. We have a 3 year old that sleeps in a pack and play and there is plenty of room for that since the room has a sitting area. When we arrive […] and tell the front desk staff that we need a pack and play they usually have it set up or are setting it up by the time we get to the room. That is quick service! Would highly recommend this hotel for business or pleasure. Read moreGenuine Hotels.com guest review
Had a wonderful night sleep at the beautiful Hyatt place hotel. The place was great just one or two little things that I was not excited about. One was no drink machines so you had to purchase a drink from gallery for like $2.50 and the other thing was the bathroom was a little out dated for the room. These are not complaints because I had a 5 star […] stay just a little nitpicking because I had to be honest. Will definitely stay there again when I go back to Charlotte. Thanks again Hyatt. Read moreGenuine Expedia guest review
The room was nice and the beds were very comfortable. They should have a microwave in the rooms though. If you are going to have a table and chairs with mini fridge, you should have a microwave. Also the food on the menu is a little over priced for the nothing special ordinary food that it is. The food was good but just not a lot put into it. Also the […] young woman at the bar didn't know how to do her job very well. I was supposed to get a free drink for her messing up my first one but didn't know how to take it off so I just had her pour a double and I paid for a single. The breakfast was good and healthy. The women working it were very friendly. I would come back again. Read moreGenuine Hotels.com guest review
"Clean Hotel for Good Proce"
We enjoyed our stay at this hotel. It was clean, staff was friendly and breakfast was good. The beds were ok.Genuine Expedia guest review
"One night, no regrets."
We stayed in a single room with 2 queen size beds. I have to admit that we were pleasantly surprised with he size of the room. The layout is very modern and cozy. You feel like there is great separation although it is one large room with a divider. The pool was clean and opened until 10 which my girls enjoyed (2 and 4 yr old). The free breakfast, although […] it was not advertised on some travel apps, was OK (fresh fruits and yogurts were the highlights). We found our stay at this Hyatt to fit our needs and plan on staying at the Hyatt in Cincinnati this Friday during our next mini vaca. Read moreGenuine Expedia guest review
"Very Nice Hotel"
This was a romantic getaway for my Girlfriend and I on her 21st Birthday. She loved the room, it was very nice, clean, the location was close to a great breakfast place - We loved it! We will stay here again.Genuine Hotels.com guest review
Overall the hotel was great. Very clean, friendly staff, and great location. The only thing I didn't like was the smell of the room. Smelled like smoke in a non smoking room. Other than that very pleasant experience. The pool should be open 24 hours sinceGenuine Hotels.com guest review
"Only 1 night but very impressed"
Only stayed 1 night but the hotel staff was super friendly. The rooms are very big. The breakfast is excellent and the location is perfect. The double rooms are perfect for families. TV is huge and the frige came in handy.Genuine Expedia guest review
Great Service...the best of all Hyatt Places.....negative....stopped up toilet and very loud frig....but service people were responsive.Genuine Hotels.com guest review
Hotel room was comfortable and nicely appointed. The bathroom was a bit small although the rest of the suite was very roomy. For an overnight stay it was all not necessary but for several days would have been much appreciated.Genuine Expedia guest review
"Beat up room, unfriendly staff."
From the moment we checked in the man at the front desk was not friendly. He greeted us as if we had inconvenienced him and made some snide comments about our pet dog. Was not a warm welcome at all and made us want to leave immediately. We had already paid for the room and it was late so we stayed. For the nicer hotel and higher rate we paid we expected […] a better room. The room was run down and very noisy, especially at 5am when workers were preparing for breakfast. It was in a decent area and the breakfast was nice, but other than that we did not enjoy our stay and would not recommend it to others. Read moreGenuine Hotels.com guest review
Our needs we're not met during our stay in this hotel, the only positive outcome was the lovely brekafast in the morning. During our stay the key system did not work so you had to be escorted to your room by one of the employees. The toilet was giving us problems and the beds we're not as comfortable as we had hoped! Overall it was not the greatest […] stay . Read moreGenuine Hotels.com guest review
I love Hyatt and always stay every time I goout of time;however, this room I had a broke down ac unit. It worked but when it shuts down it had an awkward shut down process. Then the sink handle was broke. It kept coming off and the tub wouldn't drain properly. However I slept well, but was a little disgusted .Genuine Hotels.com guest review
"Great location close to everything"
Best hotel experience I've had in along time! Greattttt staff! The best. Would def recommend this hotel to anyone staying in the Charlotte area.Genuine Expedia guest review
Great hotel with comfortable bedding. Breakfast was ok!!! Would stay again.Genuine Expedia guest review
Stopped there on our way to PA from FL. Right off the interstate, nice room and a pool.Genuine Expedia guest review
"Large suite, small bathroom"
I liked the size and the cleanliness of the room. It accommodated our 5 person family nicely. The service was ok, but the staff was having computer problems upon our arrival, which delayed the check in time. The breakfast was also quite nice, with hot and cold selections. My only complaint was having the sink outside of the bathroom (very small bathroom). […] We traveled with 3 children, and every time someone woke to use the bathroom, everyone heard the sink running in the same room as people were sleeping. Read moreGenuine Hotels.com guest review
"Enjoyed our stay!"
Friends and I stayed overnight when coming to town to see the Liverpool match in downtown Charlotte. We stopped by early to drop a car before grabbing lunch and went inside to make sure we didn't need to let me know. The clerk was extremely friendly, and she gave us a great first impression of the hotel and our stay. A room was available and we were […] able to check-in early which was much appreciated. Our room was clean and beds were comfortable. Only exception was the bathtub was old and worn, but it was clean so we were fine. I would stay here again if only because the customer service was so outstanding. Read moreGenuine Hotels.com guest review
Very friendly staff during check in and check out. Breakfast was very good.Genuine Hotels.com guest review
"Convenient but hotel seems old"
This Hyatt Place is adequate but it does not impress compared to others I have stayed at.Genuine Hotels.com guest review
"Hotel Staff was friendly"
Friendly staff, great breakfast, no vending machines, room had an odor.Genuine Expedia guest review
"Very Nice Stay"
Stayed 2 nights. Very nice and helpful staff. Enjoyed pool. Room was exactly as advertised and clean. Breakfast buffet was more than adequate variety. Would definetly stay again. Location close to everything in a more quiet area.Genuine Hotels.com guest review
It was a nice hotel. We enjoyed our stay and the staff was very nice and helpful in making our trip wonderful.Genuine Expedia guest review
"Great hotel in a nice neighborhood"
Stopped here on an overnight stay. check-in was quick, and the clerk was extremely helpful. Room was very spacious; it fit the five of us very comfortably. Beds were very comfortable. Bathroom needed some tlc, but not enough to bother me too much. Pool was nice for the kids. Breakfast was very good, and everyone at the hotel were very friendly. I would […] stay here again.. Read moreGenuine Hotels.com guest review
We loved this hotel, great staff super friendly. This was a romantic/fun getaway for husband and I and we were very pleased with the room setup. Also liked that if we forgot anything that the hotel had us covered. We ordered food from down at the gallery and the guy was pose to call and he hadn't so we called down 30 mins later and asked was it ready […] she said it was I told her guy had said he would call when it was and she apologized and said that it was on the house meaning free it shocked me because I was cool with not getting the call when he went down to get food she also gave us drinks! We had a great stay all the way around. Exceptional hotel! We know where we are staying when we go to Charlotte. Read moreGenuine Hotels.com guest review
The room was as advertised. Great staff and great breakfast.Genuine Expedia guest review
Hotel was clean, staff was very nice. Breakfast was good. Close to Carrowinds-5-8 minutes depending on traffic. All in all a good hotel to stay if you go to Carrowinds. There is a Ruby Tuesday's close by and Starbucks across the street.Genuine Hotels.com guest review
1) Lobby is strange. Not clear where the check in desk is. 2) Room very outdated. Wooden furniture beat up. Needed repair....shower drain was just a hole in the bottom of the shower. 3) Suite only had one tv. Hard to watch from both sides of the suite. 4) Staff were friendly and helpful. 5) Breakfast was average. 6) Probably would not stay aga […] in. Read moreGenuine Hotels.com guest review
Great !!!!!!!!!!!!Genuine Hotels.com guest review
"Loved the location!"
My husband and I recently stayed at the Hyatt Place Hotel for a weekend getaway.Genuine Expedia guest review
"Great location after a day at carowinds."
Overall the stay was good. My only problem was the loud air conditioning unit.Genuine Expedia guest review
"Great hotel with location close to Carowinds."
Very friendly and attentive staff. Very clean and a close to Carowinds. Breakfast buffet to start the day and Starbucks in the lobby.Genuine Expedia guest review
"Ok for a quck stay!"
Reasonable price for short one night stay while visiting Carowinds. Right off interstate, older hotel, fairly clean, loud AC, comfortable beds.Genuine Expedia guest review
"Convenient family hotel for Charlotte airport"
Clean and well equipped, comfortable for a family of four in one room. Includes fridge. Self-serve laundry available.Genuine Expedia guest review
Good service. Outside area could have been better.Genuine Hotels.com guest review
We had a wonderful stay at this hotel. The clerk, an African American female, was extremely nice. She made us feel welcomed and important. The room was beautiful and very comfortable. The stay was very enjoyable.Genuine Expedia guest review
"Nice hotel in nice neighborhood"
This hotel was close to Carowinds amusement park, and just far enough off the interstate that road noise was not an issue, but close enough to be convenient. Our room was spacious, clean, and very comfortable. We would definitely stay here again. The complimentary breakfast was pretty good too!Genuine Hotels.com guest review
"Great place to stay!"
From the moment we arrived the hospitality was awesome. The front desk made us feel welcome. The breakfast was good, I was amazed it wasn't continental. I would recommend this hotel to my friends.Genuine Hotels.com guest review
Nice beds....nice room....very satisfied.Genuine Hotels.com guest review
"My daughter's moving"
Just one word, excellent.Genuine Hotels.com guest review
"Business travel in Charlotte"
This hotel is very convenient. Close to the airport, especially if you have rented a car. An overall pleasant experience.Genuine Expedia guest review
"The nicest hotel we have experienced."
We have stayed at many hotels across the globe and this one was absolutely our favorite. The room was large and beds were comfortable. The entire hotel looked fabulous with its art and fixtures. The staff was very polite and professional. Breakfast was fantastic. This was the first hotel that we'd ever experienced where we didn't want to leave. Such […] a nice place to stay with convenient access to uptown Charlotte, we look forward to staying here again in the future! Read moreGenuine Expedia guest review
"Great place to stay!!"
The staff was really friendly and nice. Great atmosphere for families or a couples getaway. We stayed one night to get up and go to Carowinds the next day. I will definantly be back!!Genuine Hotels.com guest review
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