"Close to Carowinds"
Everytime I go to Carowinds I stay here. Great location, clean rooms, good value, and a Starbucks across the street!Genuine Hotels.com guest review
Perfect!Genuine Hotels.com guest review
Best CST experience everGenuine Hotels.com guest review
"awesome customer service"
Awesome group of workers made my experience great. So pleasant. Keep up the good workGenuine Hotels.com guest review
Staying at the Hyatt was as expected: perfect. Fabulous room with kitchenette and separate living area. Large and comfortable.Genuine Expedia guest review
nice and would stay again.Genuine Hotels.com guest review
Great room, very friendly staff, they are in the middle of remodeling but everything was great.Genuine Hotels.com guest review
"Just don't get a room near the exit"
Overall, I enjoyed my stay. The room was well appointed, the staff was helpful, the hotel was very close to the exit and had ample parking. However my room was next to an exit. I was told that there would only be traffice in the morning. However there was traffic through out the night as people went in and out and struggled with the door. You need to […] be a heavy sleeper or leave the TV on to deadend the noise. Read moreGenuine Hotels.com guest review
I called personally to ask about the pool and how deep it was. When we arrived we found the pool to be not as deep as the man said but also it was completely out of order!!! Important information! He LIED! Not surprising however considering the condition of the hotel. Supposedly non-smoking although when we got off the elevator it stank like smoke:( […] also our room smelt like men's cologne~ it was nauseating! The bathroom made me not want to touch anything. Yuk!!! I will never stay here again~ nor at any Hyatt place. This hotel should have a negative score and even then I think I'm being generous! Badly done in every way possibly conceivable. Read moreGenuine Hotels.com guest review
"Breakfast has gone down :("
No complaints up til now as my family and I have stayed here several times. The breakfast in the past has been great, A week ago when we stayed here the breakfast was less than desirable. :( Ran out of plates and silverware. Not much variety. Please fix this, and put bacon and sausage back on the breakfast!!! Too much bread. Thanks! :)Genuine Hotels.com guest review
"Comfortable and friendly"
This is one hotel that has garnered repeat stays, and this one was no less satisfying than the last. As usual, the staff was incredibly friendly, even though the check-in was a bit slow due to a room key issue another guest was having. The room was clean, cozy, and modern, with a very comfortable bed. All in all, this place, like every other Hyatt property […] I have visited, is highly recommended. Read moreGenuine Hotels.com guest review
"Great room, unique breakfast buffet"
Wish we had more time to enjoy the hotel's amenities. We'll stay with you again when we're in Charlotte.Genuine Hotels.com guest review
"Beautiful Hotel close to Carowinds."
Nice quiet hotel. I didn't like the location of the pool. It was basically in the parking lot where everyone could see you when they parked their car. Also, I wish there was a microwave upstairs near the ice dispenser...maybe I'm just being picky. Other than that Great Hotel....nearest gas station is 6 lights down from the hotel...a bit far.Genuine Expedia guest review
The service was great! Housekeeping forgot to leave towels in our room after the first night and the front desk was more than accommodating in fixing the problem. I loved the check-in/out kiosk!Genuine Hotels.com guest review
I was pleasantly surprised. After having my flight cancelled at 11:45pm along with a few HUNDRED other people, all the airport hotels were booked. When I found this hotel, the price was right, the rooms were clean and comfortable. In the end, the ~15min ride to the airport wasn't that bad. Recommend.Genuine Hotels.com guest review
"Great ambiance for the price"
The staff was very friendly and pleasant. Our first night there was a pipe burst due to heavy rain and half of our floor was flooded including our room. The hotel staff made every effort to get us into another room and served us free room service. They were very apologetic about the circumstances because the manager did storm into our room out of panic. […] I was very pleased with how they handled the situation and I would actually stay there again. It's a very relaxing hotel. Read moreGenuine Hotels.com guest review
"Great customer service by Joel"
Very nice stay. Great price.Genuine Hotels.com guest review
"GREAT LOCATION, FRIENDLY HELPFUL STAFF, VERY CLEAN"
I WILL STAY HERE AGAIN!! FRIENDLY HELPFUL STAFF, GREAT POOL, CLEAN FACILITIES, COMFORTABLE BEDS, I WOULD GO A LITTLE OUT OF MY WAY TO STAY HERE AGAIN.Genuine Expedia guest review
Nice size room, comfortable beds. Good breakfast-a little crowded, may need better space to accommodate that many people. Only negative was some sort of ventilation fan outside room that was very noticeable at night, not as noticeable during the day.Genuine Hotels.com guest review
"They Aim to Please"
I've never been disappointed by Hyatt hotels, and this one is no exception. The room was comfy - especially the bed. Can't really complain about anything. The best part of it all was the staff. Everyone we encountered was friendly and welcoming.Genuine Hotels.com guest review
"Not as Expected"
First stay at a Hyatt Place. Love Hyatt, but not this Hyatt Place Hotel. Although lobby was beautiful and very well laid out for groups and the service was wonderful, the room was lacking. First of all, there was a strong anticeptic smell when we got off the elevator on our floor. I was hoping it was not in the room, but it was. The room was laid out […] well, but the fabrics and colors were depressing - lots of camel beige and tan - it was dark and dreary. Finally, I got used to the smell, but don't believe I'd stay here again. Read moreGenuine Hotels.com guest review
I'm the most pickiest person ever and if I say STAY... you better stay :) Clean, comfy beds, quiet, and splendid complimentary breakfast!Genuine Hotels.com guest review
"As good as they could..."
Hotel had some loud guests, but the staff did everything they could to assist us with mitigating that. Staff were super friendly. There is about a 5 minute drive to any decent food in the area.Genuine Hotels.com guest review
"close to carowinds amusement park"
Over all the hotel was very nice except the pool area was full of beer cans and trash did not like the location of the pool. also we had some very noisy neighbors in the two rooms next to usGenuine Hotels.com guest review
"Convenient to major highway"
Service was excellent. room was clean. only drawback was the size of the bathroom. it was too small. Closing the door was difficult as it almost hit the toilet while closing. Everything else was great. Staff was outstanding. Everyone was friendly and very helpful. I would stay again.Genuine Hotels.com guest review
"A sense of home away from home"
Very neat hotel; enjoyed the breakfast!! The layout of the room was perfect - loved the sofa and the sense of home!!!Genuine Hotels.com guest review
we had a family reunion for a long weekend. Its location is great. Just couple of exits away from Carowinds. We also visited the Discovery Place, and the hotel is not far from Charlotte downtown. We all enjoyed the breakfast buffet. Staff are also very friendly. The only complaint was that the A/C in my room was very loud. My room was on the top floor. […] When we walked in to the room, we noticed there is a water leak mark on the ceiling. The next day, when we notice that the paint was falling down to the floor, then I notified the front desk. They immediately sent for repair. When we returned at night to the room, the problem was fixed. So overall, we are happy with our stay in this hotel. Read moreGenuine Hotels.com guest review
The hotel was nice and updated. Great breakfast and friendly staff. I don't particularly care for the Charlotte location though.Genuine Hotels.com guest review
The hotel is nestled conveniently outside the downtown Charlotte area, five minutes from the center of the city. The staff was the most engaging, friendly group that I have ever encountered while traveling. They were willing to help with anything that I needed superseding my expectations by far. The rooms were comfortable and nicely renovated. The decor […] is streamlined without being ostentatious. The breakfast layout was enough to support all types of dietary desires (they had yogurt, fresh fruit and granola for those looking to watch their weight). The fitness room, although small, was clean and bright! I would recommend the hotel to anyone traveling in the Charlotte area. Read moreGenuine Hotels.com guest review
"convenient for visiting surrounding area"
The room was fine other than the bed was a little uncomfortable, a firmer mattress would be highly recommended.Genuine Hotels.com guest review
"Great hotel at a great price!"
Loved the convenience of electronic check-in and check-out. The room was lovely and the breakfast was good. The staff was very friendly and it was conveniently located and easy to find. Great hotel and would highly recommend!Genuine Hotels.com guest review
Pool was drained that why we selected the motel was the pool my girls were disappointedGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Had a very nice stay here. Great staff, beautiful room and the free breakfast was tasty. Would defiantly stay here again. Only complaint was that the pool was being worked on so the kids couldn't swim. Other than that it was perfect.Genuine Hotels.com guest review
I enjoyed my stay except for the fact that I was placed in a room that was not what I reserved.Genuine Hotels.com guest review
I always enjoy staying at the Hyatt at Arrowhead! The beds are always comfortable. The service is great. I would recommend this hotelGenuine Expedia guest review
"Rest after Joyfest"
The stay was restful and peaceful.Genuine Hotels.com guest review
"Great Hotel for any Occasion"
This hotel was really nice... The staff was great and the bed was VERY comfortable. I slept like a baby. I wish I could have stayed longer.Genuine Expedia guest review
"very nice hotel , great staff"
very happy with this hotel , very clean and the staff was more friendly than any hotel I have ever been to.I will be back here on my next visit to Charlotte.Genuine Expedia guest review
"Nice break on a trip south"
Stayed at the hotel on a trip to South Carolina. Nice hotel with a nice staff. Clean, well maintained. Breakfast was good. Will be staying there again when we come south next year.Genuine Expedia guest review
Overall, not bad. Bathroom was a little dated and so was the AC but the room was very clean and the staff was very polite.Genuine Hotels.com guest review
Nice stayGenuine Hotels.com guest review
Very nice breakfast. Facilities looked nice. Room was cleaner than most.Genuine Hotels.com guest review
Good price clean view n comfortable uGenuine Hotels.com guest review
Room was nice king size bed Plenty of space No microwave it would be nice to have one Staff was nice Breakfast bar was good They should switch entries daily They should also add yogurt Parking was greatGenuine Hotels.com guest review
"A little run down"
I frequent Hyatt Place hotels and usually love the entire experience. It appears the hotel was updated, yet maybe the contractor who performed the work was sub par. The sink was cracked; the caulking was poorly done; the carpet wasn't laid very neatly. There was a pillowcase filled with make-up that would have been hard for anyone to miss on white […] sheets... Read moreGenuine Hotels.com guest review
"Food not good"
The stay was nice but the food was not all that good....I wish they had a real breakfast... With eggs grits meat....... The warm food was cold even though it was on a warmer..... Staff was great! Very nice and helpful!Genuine Hotels.com guest review
it was a beautiful hotel and room. the people working the service desk were so kind. the only small complaint was that we could hear the workers from the kitchen early in the morning.we were in room 123 next to the kitchen area. that was our absolute only complaint. loved experiening charlotte at this hotel.Genuine Expedia guest review
"Modern, comfortable and convenient."
Enjoyed our quick stay. Very convenient for air or car travel.Genuine Expedia guest review
outstanding- well worth the extra miles off of I-85.Genuine Hotels.com guest review
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