Awesome visit. Great customer service. Upon arrival, the front desk person Richelle was extremely friendly and informed us we were upgraded to the Waikiki tower. I would stay here again.Genuine Hotels.com guest review
Response by Ala Moana Hotel Mahalo for allowing us to host you; it was kind of you to recognize our team member. Please hurry back to visit us. Mahalo & Warmest Aloha
Excellent service by all staff. The staff were very helpful during my stay.Genuine Hotels.com guest review
Response by Ala Moana Hotel Mahalo for the kind words and mahalo for allowing us the privilege to serve you.
As a resident of Oahu, the location of the hotel was very convenient. The staff was nice and helpful. The room and overall hotel was kept quiet clean. Parking was expensive. But overall for location and price I found the hotel was fair. I would stay at the hotel again.Genuine Hotels.com guest review
Response by Ala Moana Hotel Thank you for taking the time to comment and we hope we have the opportunity to host you again soon.
The stay was great but I do not like your cancel policy as I finished my work a few days early and I was already charged the whole amount I could not check out early. I will not use you again cause one should have the option to leave early and not be charged.Genuine Hotels.com guest review
"Convenient But Loud"
Stay was just fine, except for the fact that there appeared to be no sound-proofing of the rooms at all. Conversations in the hallway and neighboring rooms were clearly audible word-for-word.Genuine Hotels.com guest review
Response by Ala Moana Hotel Dear Tom from Virginia, Please accept my apology for the lack of sound proofing of our guestrooms. We will be researching ways to improving the sound proofing in our rooms. I am glad that your trip was otherwise enjoyable and hope that you will return in the near future.
Not happy with pool remodel very noisy.Genuine Hotels.com guest review
Response by Ala Moana Hotel We apologize for the renovation but in just a month we will have a beautiful new pool area for you to enjoy on your next visit. Hurry back soon and mahalo for staying with us.
"Parking Fee is way to high"
Nice hotel with helpful staff. The price for parking a car there is way to expensive. It is just another way that Hawaii continues to rip off its visitors and leave them feeling used and abused. If you are spending close to $200 a night for a decent hotel, why does it cost so much to park a car there? Other than that, the hotel is fine.Genuine Hotels.com guest review
Response by Ala Moana Hotel Mahalo for choosing to stay with us. Parking is always an issue in any urban market and our paradise is no exception. I hope you were able to take advantage of your rental car and visit all the beautiful spots on our Island.
Nice and convenient hotel. The location was great!Genuine Hotels.com guest review
"Front desk people snobby"
When I asked the middle age black hair woman at the counter about booking a room, she would not tell me anything, would not even tell me the room rate. So I called hotels.com to book a room. If it's not that we've already in the area and did not want to wonder in the heat anymore, I'd certainly go to a different hotel. A few other counter people were […] not very friendly either. The hotel room was nice but on the small side. Read moreGenuine Hotels.com guest review
NOT a queen as advertised. Rude front desk staff.Genuine Hotels.com guest review
very accommodating and did not penalize or charge me for having to cancel due to Hurricane when I got stuck on lockdown at the hospital.Genuine Hotels.com guest review
Response by Ala Moana Hotel Sorry your visit was interrupted by the storm; please return to our beautiful Island soon.
"Had a great time"
We had great time At the hotel it was nicely situated the bell hop and validated car people and the people who works in the hotel we great very helpful we had a great time and especially the mal was right next door. The only thing was the restaurant the cafe. It would of been nice if they served local hawaian food for breakfast like Portuguese sausage […] and eggs, loco moco, hash, and different food. And also it would of been nice to have a shaved ice place in the hotel because as a tourist that's what I want to have. Overall it was great. Read moreGenuine Hotels.com guest review
Response by Ala Moana Hotel Thank you for the suggestions, luckily we are surrounded by numerous restaurants offering every type of cuisine one could imagine. Hurry back soon and taste your way around the world. Mahalo for allowing us to host you.
Enjoyable stay for our family.Genuine Hotels.com guest review
Response by Ala Moana Hotel Mahalo for staying with us and we hope you return soon!
"Close to the mall and sights"
I had an awesome stay, because I get to spend my birthday party at Rumours night club. The only thing that was disappointing was the business hours of the pool. I wish they close late. Other than that my stay was excellent.Genuine Hotels.com guest review
Response by Ala Moana Hotel Hau`oli Lā Hānau! Glad you chose to celebrate your birthday with us and we hope to see you next year.
"Nice hotel close to shopping and dining."
Above average hotel, good service, comfortable bed but the pillow was terrible it need's an upgrade. Overall experience was above average and would recommend this place to my friends,Genuine Expedia guest review
Response by Ala Moana Hotel Mahalo for the feedback - we will look into the pillows! Please return to us soon!
I have had terrible experience with this hotel especially upon my arrival.Genuine Expedia guest review
"Great Stay for a Good Price!"
Over all stay was Great! Our room felt a little small but it was good. Did too much shopping thats why:) Plus busy time of year. I feel that the front desk could be a little more friendly, but I do know they deal with a lot. The rest of the staff was great! Everyone accommodating and friendly! Esspecially the house keeping!!! Would not stay any where […] else:) I definately recommend the Alamoana Hotel to everyone! Read moreGenuine Expedia guest review
Response by Ala Moana Hotel Mahalo for your comments and we have discussed your comments on the Front Desk with the managers in charge of that area
"Ala Mona Mall"
Enjoyed my stayGenuine Hotels.com guest review
"Rude hotel front.."
Very rude hotel front who need to learn what the manner is.Genuine Hotels.com guest review
"Great hotel convenient"
Excellent hotel--need to improve parking-sometimes it was a challengeGenuine Expedia guest review
Response by Ala Moana Hotel Thank you for your positve review reagarding your visit to the Ala Moana Hotel. We will look into the parking situation with the complany involved to ensure that we make the parking situation as best as possible. Aloha
It was a good trip. The room was comfortable and the staff was great.Genuine Expedia guest review
"Adequate hotel in good location"
The good news was the hotel was right next to Ala Moana shopping center so lots of choices for food, shopping. The bad news was that the room that I had called to ensure would be ready when I arrived wasn't and I had to spend a lot of time begging to get a room--finally got one but although I was supposed to have an "upgrade" to ocean view I had a gorgeous […] view of the Macy's parking lot...at eye level, so I was eye to eye with people parking their cars, and there was a slim glimmer of beach between Macy's and the parking lot If trucks weren't blocking it. Disappointing as I was there for a a short time on business and really would have liked a quiet room with a view. The internet was sporadic and I spent a lot of time on the phone with the service provider. Which was not fun. Read moreGenuine Expedia guest review
Booked this hotel to attend Lantern Ceremony at Ala Moana Beach Park. Perfect location, great accommodations, friendly staff.Genuine Expedia guest review
"Awesome hotel, for any price"
Loved our stay. I was disappointed that there was no hot tub, though. Kona tower is smaller and has no balcony. Waikiki Tower definitely looks nicer and hopefully we will stay there next time.Genuine Hotels.com guest review
good location for me s I am there to work and the beach not importantGenuine Expedia guest review
"Shopping and Beach"
This hotel is located right next to the Ala Moana Shopping Center parking lot. So convenient to just walk across to the shopping center and spend the day. Across from the Ala Moana Shopping Center is the Ala Moana Beach, I loved it. Rooms were clean and beds were comfortable.Genuine Hotels.com guest review
"Good hotel; sketchy neighborhood"
The hotel is huge but close to convention center and major mall. Depending on direction going, some areas around the hotel are not ones you'd want to dawdle in, particularly at night. Hotel consists of several towers and some shared facilities. The tower I was in had a small but well laid out room but no balcony. The pool's hours are too short and due […] to a separator of the shallow end is a difficult one in which to swim laps. There's an excellent mandarin restaurant on floor 3 of the hotel. Service is passable but doesn't match that of many properties in Honolulu. Read moreGenuine Hotels.com guest review
"Weekend Getaway from the Hustle & Bustle"
If you need to stay somewhere convenient to the convention center with a lot of shopping and dining options, this may be the place to stay for you. We are local kamaaina and live on a neighbor island that wanted to get away from our busy schedules. Maybe we stayed during a busy weekend, or not? It may be like this all the time. I guess staff too busy […] to show and express that welcoming hospitality to the locals as shown to the malihini so we're kind of bummed and disappointed. We are paying customers too! Hats off to the hotel's basement parking attendants; they were the only ones who made us feel welcome and gave the time to answer our questions and give driving directions! We were also there to scout if this would be the place to bring our children for a vacation but now have second thoughts. Read moreGenuine Expedia guest review
"City facing tower is super noisy in the morning"
Room is very small for the price (even at half price discount). Well furnished, but as with the hotel overall, with small pictures in ridiculously large frames. Overall not bad, but my room was on the side of the tower above the loading bay at ground floor. Starting around 5 am, there were very loud noises from an endless procession of trucks pulling […] up, and backing in with that warning beeping. Even though the room was on the ninth floor, the noise is trapped between the hotel and next door building, and echoes are amplified all the way up. Horrible sleep. Read moreGenuine Expedia guest review
"Nice hotel close to beach and shopping"
Overall experience was enjoyable. Set amidst the shopping center and very close to the beach made it a convenient place to stay. There was a situation in the middle of the night with a very unruly guest who was disturbing the entire floor. The hotel took care of this situation immediately and had the guest escorted out of the hotel.Genuine Expedia guest review
We stay here often when we have to fly over to see family or for doctors appointments from the outer islands. The rooms are small but have always been clean and quiet. Much quieter than the hotels closer to the zoo which have noisy night clubs. Self parking is $20 extra per day and spaces are very tight or you can valet. There is no in-room dining service, […] but so many food choices in and around Ala Moana shopping center. Easy access to freeways and airport. Read moreGenuine Hotels.com guest review
"there are other choices"
I have stayed several times due to shopping convenience. This time arrived by car and was informed the valet was full so I was to self park. It was not obvious where to self park so I instead went into reception and told them what had transpired. I give them credit for rectifying the situation and getting me valet parking but it was obvious the car […] person had taken it upon himself to say valet closed. It could be due to to two women in a small Chevy, ya think? The other disappointment was no room service, no pool bar and needing to use the room key to move the elevator. For the price it is not worth this hassle so I won't be staying again. Read moreGenuine Expedia guest review
I always stay here when going to Honolulu for medical needs. One can walk through Macy's to the Ala Moana mall where there are restaurants and a food court. It is easy to catch the 19 0r 20 bus back to the airport. And one can easily get to Waiki if desired. The area is safe and quiet.Genuine Hotels.com guest review
"NICE HOTEL CLOSE TO ALA MOANA SHOPPING CENTER"
ARRIVED EARLY BUT GOT A ROOM WITH NO VIEW ASKED TO CHANGE ROOMS AND FOR $20 MORE A NIGHT GOT A ROOM ON THE 27TH. FLOOR WITH A GOOD VIEW OF THE MOUNTAINS AND CITY. KING BED AND LARGER ROOM WITH BALCONY.Genuine Expedia guest review
great location, easy to get a taxi where ever we wanted to go. Mall is right down the ramp on the 3 rd floor.Genuine Hotels.com guest review
Although the hotel is a bit dated, it was very clean and it's in a great location. Pool area, not so great. Also no room service but super close to the Ala Moana shopping center where there are a number of restaurants. Service was great and staff helpful and friendly. I would stay there again.Genuine Hotels.com guest review
"Perfect location for shopping"
We stayed in a 1BR Ocean View suite. Had our two kids. They have a sofa bed in the living room. First room we got the Bed was broken !!! They moved us to a higher floor room and all was good. Great location for shopping. Busy reception. It has a 3 star hotel feel around it including the rooms.Genuine Hotels.com guest review
"Average.....because of parking challenges!"
Usually like Ala Moana Hotel because of convenience to shopping center & being able to avoid Waikiki traffic. However, this visit was horrible due to NO PARKING....night club users took all valet & hotel parking. We parked down the SPOOKY street. Then, hotel manager was not so gracious....but after much discussion.....returned my $20.00 parking fee!!!! […] Ouch! Read moreGenuine Hotels.com guest review
"The hotel was close to shopping mall"
It was very convenient . Shopping mall and nice restaurant were next the hotel. Bus stops are around the hotel. Room was cleanGenuine Expedia guest review
hotel accommodated my 99 yr. old mother's request for roll-in shower; thought we had to wait until 3:00 pm check-in, but staff was able to prepare the room so wait was minimal.Genuine Hotels.com guest review
Getting a bit ragged.Genuine Hotels.com guest review
We only stayed overnight, but it happened to fall on Good Friday - it was quite busy - check-in went very smoothly, even though there was a line, the front desk clerks handled all in a timely fashion and they were very courteous and friendly. We used the valet quite a bit and they were all extremely courteous and FAST!!! They were kept very busy all […] through the night but we always got our car in just a few minutes! Elevators are fast! Read moreGenuine Hotels.com guest review
"Nice hotel close to mall"
Great location close to everything shopping, nightlife, dinning and beautiful beaches.Genuine Expedia guest review
The best thing about the hotel is it's location relative to the ala moana mall.Genuine Hotels.com guest review
"NIce hotel, right next to the Ala Moana mall"
Good location for vacation and the business traveler. Easy to get to H-1 and to the airport. Close to the beach.Genuine Expedia guest review
It was a good good hotel conveniently located and reasonably priced. Recommended for many people who want to visit Oahu.Genuine Expedia guest review
Everything was as advertised. Great central location.Genuine Hotels.com guest review
"Nice hotel next to the Ala Moana shopping center"
Hotel is near Waikiki beach, walking distance of about 3 blocks. Being the hotel is right next to the Ala Moana shopping center expect a lot of people in this area. The hotel is comfortable but noisy, especially at night. Great restaurants on site although higher priced than what we are used to.Genuine Expedia guest review
"For a nice staycation"
What I needed was a home away from home for a romantic get-a-way. I got this in the Ala Moana Hotel. It is less than 10 minutes walking from my work place so after work I could hop back to my room and rest before a night out with the other half. Its close to Ward Warehouse, so I could catch a late movie, and also close enough to Waikiki where you can […] go out for drinks afterward. Its also far enough away from Waikiki where the rooms aren't nearly as pricey as some other places. Read moreGenuine Hotels.com guest review
"Quiet for sleep"
I could sleep tight before my departure. This is most important for hotels.Genuine Expedia guest review
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