"Beds should be guaranteed"
Requested a king bed, but ended up with two doubles. Too small for my wife and I to comfortably sleep together. So, we each slept in one bed. Unfortunate since ours was a romantic getaway. Fortunate it was only one night. True that bed arrangements are not guaranteed.Genuine Hotels.com guest review
"beats the competition"
We had originally checked into a different hotel in the area that was supposedly the same star level. It was terrible. For the star rating in the area, this was a great hotel in a great location for a great price with great views and service.Genuine Hotels.com guest review
Although our stay in Hawaii was amazing, Our stay at this hotel was less than par. Check in was kept to 3pm. Our flight arrived early morning and we were forced to drive around with our luggage before being allowed to check in. After a 11 hour flight, I was less than pleased. We had to pay $75.00 to park in valet. The hotel staff were rush rush. It […] was like they were trying to get us in and out as fast as they could. The good news is that the restaurant on the 37 floor was AMAZING.. Dinner for two is a must. Read moreGenuine Hotels.com guest review
great room, staff were courteous. clean linens. will stay again,except for the price which was quite high due to demand that week( 5000 people for convention)Genuine Hotels.com guest review
"employees not sympathic"
the hotel was clean, and well situated but the employees of the reception desk and of the activities desk were not empathic neither sympathic at all.Genuine Hotels.com guest review
"Great amenities at a fair price"
This is a really nice hotel with better than average amenities (especially the gym and pool). What it really lacks is location as it's not on the beach and not that close to the action in Waikiki. Other than that it's a great hotel.Genuine Hotels.com guest review
"Great location for shopping, proximity to beach,"
We always enjoy staying at the Ala Moana Hotel because of its location. Local friends and family can visit us and also shop at the Ala Moana Center and dine in the area, too. Staff is extremely friendly and helpful!Genuine Hotels.com guest review
Pool area was great - much bigger and better than I expected. Very convenient walk to the Hilton Hawaiian Village which was hosting my conference. If you walk a block or so away from beach along Atkinson you'll come to the Atkinson Grill (little hole in the wall) which is great for breakfast - or any meal.Genuine Hotels.com guest review
Given a room for handicapped (we are not handicapped). Had an automatic opening door that was very LOUD and slow. Made leaving the room disturbing to person trying to rest on the room.Genuine Hotels.com guest review
Coming from another island, I picked this hotel for its convenience to the doctor and surgery center. Although no coffee shop, there is a store where one can buy food, etc. The bar and Signature Room restaurant atop the hotel is a wonderful and calm place to relax with piano music. Of course, for shopping at Ala Moana it is ideal. Plus there are plenty […] of food service places. I plan to return in Feb. Read moreGenuine Hotels.com guest review
"A good price for a nice hotel room"
The room was quite nice, though the bed was a little small. However, I liked the fact that there was no quilt on the bed, but the comforter was covered with a sheet, which I found much more sanitary. The hotel is just next to the mall (convenient for breakfast and other meals) and the park is just across the road (very convenient for a morning jog or […] swim). All in all, great value for a hotel room. Read moreGenuine Hotels.com guest review
"Perfect for Honolulu Marathon"
We stayed here the night before the Honolulu Marathon. It was right next to the starting line and about 2 miles from the finish line. Checkout time was 12 which made it perfect for us as we had time to shower after the marathon before having to check out. The place was huge and very impressive. The room was adequate although shampoo seemed to be missing […] in the bathroom for us. The surrounding area was not very good compared to neat the finish line of the marathon. We didn't run into any issues but the "businesses" near by wouldn't be what most people paying to stay in this hotel are looking for. It was also right next to the mall which for us didn't mean much but would be nice if you were going for shopping. Read moreGenuine Hotels.com guest review
"Close to the mall you can only walk to it."
The tv didn't work properly, image would grainy and to fix it you had to hit the tv from the side. Also, at times it would turn off by itself. Also, my husband saw a roach in the bathroom. House keepers were nice as well as other hotel personnel.Genuine Expedia guest review
"Noisy outside and inside"
The small refrigerator in the room was noisy all night. It was never properly installed and levelled. This room is also subject to noise from the street below although it was 11 floors above street level. It seems every truck in Honolulu backs up on that street with the loud "beep--beep--beep--signalling to all that the truck is in reverse. Noisy trash […] pickups every morning at dawn, as well. Read moreGenuine Expedia guest review
"Easy walking to beach and dining."
Very enjoyableGenuine Hotels.com guest review
Enjoyed our stay and will be back soon :)Genuine Hotels.com guest review
"Nice stay after partying at Rumours"
My stay was very pleasant but I wish the Kamaaina rates would have been cheaper.Genuine Expedia guest review
Overall, comfortable except for lumpy pillows. Hotel has received same comments from guests and are considering replacements. Parking is $20/day, less than other Waikiki hotels. Outrigger Hotels has taken over the management and refurbished public areas and guest rooms that have full amenities.Recommended for travelers who don't mind being outside of […] congested Waikiki area. Easy access to freeways etc. I would return. Read moreGenuine Expedia guest review
"Front desk unprofessional"
Was checking out at 7am we where the only ones in line, two agents for the front desk. One was on the phone the other saw us looked down never addressed us. We waited for 6 min I finally told her we had to catch a flight and we are runing late. She looked upset that I interrupted her and said next time leave earlier or just leave the keys in the room. […] Very unprofessional and rude. I had ample time reserved for the airport and drive, I travel everyday for business. Read moreGenuine Hotels.com guest review
The faucet is detached from the base, the sliding mirror closet fell off, I have to put it back, it was heavy . The desk clerk not nice to me, the cleaner was aggressive when I told her we are not ready to leave the room!Genuine Expedia guest review
WonderfulGenuine Expedia guest review
We arrived Nov.2. We booked a day long excursion for the following day. When we arrived back to the hotel at 4pm, our room wasn't made up. The front desk then wanted to know when we would like for it to be done! The following day we again booked an excursion and came back to the room around 1pm. Ready to share a drink but we had no glasses. We found […] a house keeper only to be told they don't replenish the glasses! We would have to call for them. Well who took the ones we had? The location is fine if you are interested in mall shopping and food courts. This hotel is attached to the open air mall. The hotel always has transportation readily available . Towels for the beach and pool are also available. Read moreGenuine Hotels.com guest review
"Nice Hotel close to the Mall"
I constantly have to go to Hawai'i for business purposes and I love staying at this Hotel. It is close to the mall so it allows me to walk and get something to eat, and come back to keep working. If I wanted to, it would also allow me to do shopping and go out for a nice sit-down dinner (instead of take out). Although the WiFi comes and goes, it is […] pretty good most of the time and the staff are really nice and really quick to attend if any problem arises (WiFi). Read moreGenuine Expedia guest review
I stay at the Ala Moana Hotel Frequently, however on my last stay there was scheduled electrical maintenance for the entire property, which meant that the power to the whole hotel was to be Off from 11pm to 5am, this was very much an inconvenience. If I had been warned of this fact before I booked the room, I would have made arrangements to stay elsewhere. […] The only "compensation" the hotel gave for our inconvenience was free valet parking...a $15 value. The hotel should have had a notice on its site and to other services such as Hotels.com rather than spring it on us when we checked in. Read moreGenuine Hotels.com guest review
"Old Hotel. Needs cleaning and dating."
Dirty rug and dirty and worn out sofa for the price, this hotel should be updated, newer furnishings, and cleaner.Genuine Expedia guest review
The parking was bad and someone hit my rental car. No one noticed I guess since no one told me... other wise it was O>K> location is the reason we stay there .. near convention center and shoppingGenuine Hotels.com guest review
Too noisy for usGenuine Expedia guest review
Although it was for only one nite, (our house was tented for termite fumigation), everything from your very courteous employees to the restaurant we ate at was excellent.Genuine Hotels.com guest review
convenient location for shopping at Alamoana Shopping Center and parkGenuine Expedia guest review
Room was a little small. But do not soend much time there so okay. Walk to everything. Public beach is just two blocks away. Pool is nice and not crowded.Genuine Hotels.com guest review
"Nice hotel close to shopping center."
With a refrigerator and coffee maker, a quick breakfast option is available. While the rooms should all be the same, they are condos and while most furniture is similar, we found our initial room to be smaller than the ones we have stayed in in the past. The staff switched us when we went to the desk to explain this and we were happy with the new r […] oom. Read moreGenuine Expedia guest review
"Not what I expected."
There was not much space in the room at all. The bathroom floor was not clean. The TV would not turn off. I had to ask for my room to be cleaned and for towels.Genuine Expedia guest review
"Always friendly, clean and great location!"
I stay at this hotel about once a month. I always try Hilton and other nearby hotels for pricing, but Ala Moana always beats them out.Genuine Hotels.com guest review
"Always a good experience staying here"
Convenient to Ala Moana mall. Reasonable tariff and perfect for our purpose.Genuine Expedia guest review
Slept we'll breakfast was excellent had a minor incident in the room house keeping was prompt and kind definitely would recommend!Genuine Expedia guest review
"Great hotel for repeat visitors"
Very good location for beach and shopping.Genuine Hotels.com guest review
OK, best it could be.Genuine Hotels.com guest review
"Shortwalk to beach and shopping."
Since we didn't rent a car for our 3 day stay and had to travel to and from a medical center daily, the readily available taxi right outside of the lobby was so helpful. Loved the walking bridge from the 2nd floor to Ala Moana Shopping Center too.Genuine Hotels.com guest review
"Great hotel for Convention Center"
If you are going to a conference at the convention center this is the hotel to stay at. A bout 5 minutes or less walk to center. Attached to large Ala Moana shopping center. Small rooms but decent.Genuine Hotels.com guest review
"Good for shopping"
We had to stay 1 night in Honolulu before going back home. It was a perfect hotel for shopping before going home :)Genuine Expedia guest review
"Hotel next to ala moana mall"
Excellent hotel that is next to ala moana mall. The room is small but that was ok since we were out siightseeing.It has a ramp that connects to the mall. The mall has a lot of places to eat and shop. There is a trolley at the mall that takes you to wailkiki so no rental car is needed.Genuine Expedia guest review
"a real convenience for power shoppers"
Having the hotel adjacent to Ala Moana shopping center made it possible to enjoy Honolulu without being forced to drive everywhere for everything all the time which is usually the case when traveling.Genuine Hotels.com guest review
always comfortable and convenient!Genuine Hotels.com guest review
"You get what you pay for!"
This was a one night stay after being in Kauai for 3 days. It was cheap enough and we were able to pay for a half day stay since our flight didn't leave til 9pm. It took a bit of haggling to get the half day. At first their computers were "down" for 2-3 hours. We had a paddle boarding adventure planned in Kailua, so we took our chances we'd get a late […] checkout or another 1/2 day room. Once we finally reached them they said we could have a 1pm check but would have to move rooms for the 1/2 day. Okay, no problem, but we had to end our paddle boarding trip early. When we got back at 1245pm we raced up stairs, packed our bags, and went down to the check-in desk to get the keys to the new room for the half day. They told us: "oh, you can stay in same room, no problem.". This wasn't a problem other than we could have stayed longer in Kailua and not had to pack up our stuff!! Anyway, not bad, but not great. Good location and just outside of the craziness of Waikiki. Read moreGenuine Hotels.com guest review
"We would stay again"
Checked-in Aug. 14/Checked-out Aug. 19 2013. We were comfortable and happy with accommodations.Genuine Hotels.com guest review
"Convenient and reasonably priced"
The Ala Moana Hotel is a good place today if you have business in downtown Honolulu, rather than joining the tourists in Waikiki. Room was on the small side, but clean and well-equipped. Overall, my wife and I were satisfied with the service and facilities.Genuine Expedia guest review
"Very convenient location away from Waikiki traffic"
Very courteous staff, stay out of the club, very very sketchyGenuine Expedia guest review
"Good hotel for business travelers"
Proximity to Ala Moana Mall is great; nice pool area. Overall, the room felt small and in need of a refresh. Both check in/ out was very fast; friendly staff. I would stay here again for a short business trip.Genuine Hotels.com guest review
"Room had a funky smell; like sour milk."
Check in/out went smoothly, but couldn't get a late check out. Somewhat overpriced for such a tiny room.Genuine Expedia guest review
"Nice Hotel...with nice views!!!!"
Ala Moana hotel is a wonderful hotel with great views if you are on the Mauka (mountain) side or on the Makai (sea) side. Literally steps away from Ala Moana Shopping center and a few blocks away from Ala Moana beach. The hotel staff is very helpful and accommodating even with a lot of people checking in. We had a refrigerator which kept our water and […] food cold. Internet and coffee are provided and was helpful while figuring what to do the next day. Read moreGenuine Expedia guest review
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