All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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410 Atkinson Drive, Honolulu, HI, 96814, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 1,151 reviews)

  • Location
    Great location
  • Food
    Delicious food
  • Breakfast
    Tasty breakfast
  • Wellness Area
    Great wellness & sports facilities
  • Service
    Fantastic service
  • Comfort
    Uncomfortable
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5.0 / 5Outstanding
"Great Hotel"
Great stay, hotel staff very helpful and friendly
Genuine Hotels.com guest review
5 night trip with friends Jan 31, 2016
Riley
US
5.0 / 5Outstanding
"Warm tropical stay"
Lovely hotel, kind,caring staff.....from luggage porter to housekeeping, appreciated all their help.....the only draw back was the constant noise from the elevator going up and down......our room was first one down the hall.
Genuine Hotels.com guest review
6 night family trip Jan 27, 2016
Donna
US
4.0 / 5Excellent
"It was all about Convenience"
Beds were HARD and it was very noisy in the early morning hours between 4 am and 7 am. It was convenient for downtown shopping and Drs appts.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us ad we apologize about the bed not being to your liking. Please hurry back soon. Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night romance trip Jan 28, 2016
Doug
US
4.0 / 5Excellent
"Great for a business stay"
The room was a bit on the small side. Not much room to use the desk. The wifi was poor so the desk became a necessity. However, the staff were marvelous. The rooms were clean, quiet and comfortable.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us and we are working to improve the WiFi - Hurry back! Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
6 night business trip Jan 24, 2016
Michael
US
5.0 / 5Outstanding
"ala moana hotel Jan 2016"
Friendly service
Genuine Hotels.com guest review
Response by Ala Moana Hotel
We are so pleased you enjoyed; please hurry back soon so that we may host you again. Mahalo for taking the time to rate us and we hope you enjoyed your stay. Please hurry back soon - A Hui Hou!
1 night business trip Jan 28, 2016
Elsa
US
4.0 / 5Excellent
"Location, Location, Location"
Location was great, both for walking and driving.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
We agree! Mahalo for staying with us. Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 night family trip Jan 19, 2016
Wendell
US
4.0 / 5Excellent
"Good"
Short but pleasant stay.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo but next time stay longer! Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 night romance trip Jan 19, 2016
Kathleen
US
5.0 / 5Outstanding
"Ala Moana Hotel"
The best part of the stay is checking in on January 17.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
And we look forward to you checking bac in soon! Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night family trip Jan 17, 2016
Allen
US
5.0 / 5Outstanding
"Quick trip great stay"
Stay was great. Hotel super friendly. Enjoyed my stay. Within walking distance to everything.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Next time - STAY LONGER! Mahalo for allowing us to host you. Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night family trip Jan 8, 2016
Michael
US
3.0 / 5Good
The room was small and expensive, and not at all noise proof, either from other rooms/doors or from the outside. It was attractively furnished. The lobby is also pretty and comfortable. The bed linens were not nice; just not soft and kind of irritating. The snacks/sundries/liquor store on the ground floor stayed open late and opened early and was a great convenience. Necessary, because there was not a real neighborhood around the hotel where such things could be purchased. Very easy access to the Ala Moana mall, which provides a high-end shopping experience and some choice between a few restaurants as well as a food court. The park/beach across the street was lovely. The Starbuck's in the lobby was handy for breakfast. The guest laundry was also a plus. The reception staff were very friendly and helpful, but the concierge was never at the desk when we needed help. Overall, kind of a mixed experience, but still rating somewhat better than average.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for allowing us to host you. We hope you will return to stay with us when you return to our beautiful Island as we would love to earn a 5 Star review! Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night romance trip Dec 29, 2015
Theresa
US
1.0 / 5Poor
"New Years Eve Bah Humbug"
Front desk clerk appeared not to happy to be working on New Years Eve, not very courteous, upon giving me the room key room 660, I then asked if a room on a higher floor was available and she said non was available before even checking if anything else was available. There was no towels in the bathroom, had to call for towels. Went to the pool and found there were no bar service by poolside. Needless to say this will be my last time at the Ala Moana Hotel!
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Our apologies and your experience is being put up on our "Wall of Shame" Our goal is to serve with aloha and we clearly failed. Please allow us another opportunity to prove our worth. Warmest Aloha
1 night trip with friends Dec 31, 2015
Ronnie
US
3.0 / 5Good
"NEW YEARS GETAWAY"
Massive clogging in bathroom sink and tubs....couldn't see fireworks because we were in a low floor of the Kona Tower.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Sorry about the clog and the view but we appreciate that you stayed with us and hope you are back soon! Warmest Aloha and Ā hui hou kākou (Until we meet again)
1 night trip with friends Dec 31, 2015
Gloria
US
5.0 / 5Outstanding
"Location"
Live on Oahu, but stayed there for the Honolulu marathon. Great location and easy access to what we needed. Rooms very clean and room was recently remodeled. Very quiet and peaceful as well.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. We are grateful for the support of our Kama'aina guests. Mele Kalikimaka and Hau’oli Makahiki Hou
1 night family trip Dec 12, 2015
Benjamin
US
3.0 / 5Good
"Nice...middle of the road"
Did not try the restaurants on the property but a nice convenience. Mall next door other shopping within walking distance and a club on site as well. The room and hotel was about average but amenities were convenient
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for taking the time to rate us and we hope you enjoyed your stay. Next time you stay we hope to earn 5 stars!Please hurry back soon - A Hui Hou!
3 night romance trip Dec 4, 2015
jerome
US
5.0 / 5Outstanding
"Stop Over"
It was a stop over from the mainland to the outer island. Depending on trash pick up day and blower noise I don't recommend the mountain view as work starts very early and can interrupt your sleep. Otherwise I highly recommend this affordable, clean and it's great location to Ala Moana Shopping Center.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Our apologies about the street signs, hurry back and enjoy a nice ocean view! Warmest Aloha and Ā hui hou kākou (Until we meet again)
1 night trip Nov 26, 2015
Debra
US
4.0 / 5Excellent
"Good for one night stay"
Good hotel for overnight stay before international departure. Staff very helpful. Ask for renovated room. I was upgraded, but still minor problems. Closet doors did not close correctly, and safe battery was too low. mini-fridge was too noisy, had to unplug to sleep.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us and we apologize for the inconvenience. We hope you reported the issue Hurry back and Warmest Aloha
1 night trip Nov 16, 2015
Diane
US
5.0 / 5Outstanding
"Very good!"
Very good!
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Music to our ears. Mahalo for staying with us and hurry back soon! Warmest Aloha
1 night business trip Nov 12, 2015
JAIME JR
US
2.0 / 5Fair
"Only close to Ala Moana Shopping center"
Our room 731 was next to a sewer pipe in the wall and on Friday night betweet10:30 and 11:45 or so you could hear every toilet flush so loud I had to look in our bathroom to make sure it wasn't ours. The buffet at the Plantation Cafe was terrible and when we tried to use the computer in the business center it wouldn't work, the clerk at the front desk told us to call the 800 number. She was not helpful. Also in the bathroom the light was not good. Overall I expected more from that hotel and wouldn't stay there again
Genuine Expedia guest review
Other trip Nov 9, 2015
store owner
US
2.0 / 5Fair
"Less than impressed"
Hotel clerk said he upgraded my room to a room with a view. The only view I had was of the parking lot. The room was an awkward layout and claustrophobic. The tv was broken and after calling 3 times and waiting over an hour for someone to come fix it, no one ever did so I gave up and went to bed.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Candice, We are embarrassed and offer our apology. Your comments have been shared with our engineering Department.. Please allow us another opportunity to host you. Warmest Aloha
1 night business trip Nov 2, 2015
Candice
US
5.0 / 5Outstanding
"Best Hotel Ever"
Nice staff, helpful, courteous, knowledgeable, great amenities, restaurants, and best of all it's close to the beach. Lots of kamaaina (local folks) great safe feel. One lady lost her wallet and there it was on the floor and a front desk employee picked it up for her and got it back to her. Now That's ALOHA!!! THANKS MACK
Genuine Expedia guest review
Other trip Nov 2, 2015
Mack
US
5.0 / 5Outstanding
"My experience at the Ala Moana Hotel"
I like the location...close to the beach, shopping center, and restaurants. Enjoyed the in-house gym for my daily workouts. The air-condition performed well. The maids were terrific...the rooms were kept clean.
Genuine Expedia guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. We apologize about the parking. Warmest Aloha and Ā hui hou kākou (Until we meet again)
Other trip Oct 25, 2015
Glenn
US
5.0 / 5Outstanding
"Road Warrior"
In town for work, ice stayed at this hotel many times. Great parking, compared to others in Waikiki, nice room, mall wroth incredible food court very close. Anything you want. However, if you want beach- not the best location for that. But I was here to work, great for me!
Genuine Expedia guest review
Response by Ala Moana Hotel
Music to our ears! Thank you for your kind words and patronage! Mahalo and Warmest Aloha
Other trip Oct 25, 2015
Travel mom
US
5.0 / 5Outstanding
Good
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. Warmest Aloha
1 night business trip Oct 19, 2015
Michael
US
5.0 / 5Outstanding
"the nameis not Grant. My name isMike"
Had a great time. Wanted to stay longer but hotel was booked.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Well you just need to come back soon. We look forward to hosting you again. Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night business trip Oct 17, 2015
A Traveler
US
3.0 / 5Good
"The lobby was large but the room was tiny."
The room was too small. The bed is too soft. Parking is difficult to get to.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
We have a number of larger rooms you can try when you return and we certainly hope that you do! Mahalo for staying with us. Ā hui hou kākou (Until we meet again)
2 night romance trip Oct 13, 2015
A Traveler
US
4.0 / 5Excellent
It was comfortable. A lot of restaurants are available around the hotel.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon - A Hui Hou
1 night business trip Oct 10, 2015
Masumi
US
5.0 / 5Outstanding
Really nice stay. Hotel staff was great !
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for the kind words and hurry back soon to our beautiful Island.
2 night romance trip Oct 9, 2015
Peter
US
3.0 / 5Good
"Too small"
Rooms were too small!
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Sorry about the size of your room. Next time when you stay explore one of our suite options. Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 night business trip Oct 8, 2015
A Traveler
US
4.0 / 5Excellent
it was a wonderful experience room was clean and near attractions the only problem I had was parking $20 dollars a day is too expensive.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
We are pleased that you enjoyed your stay. Please hurry back soon so that we may host you again. Parking is expensive in Honolulu but I believe you will find our charge to be quite reasonable when compared to other options. Mahalo and Warmest Aloha
3 night romance trip Oct 3, 2015
Trisha
US
3.0 / 5Good
Room has ammenities needed for 2 person stay. You pay what you get.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us we hope to earn a "WOW" when you return. Warmest Aloha and Ā hui hou kākou (Until we meet again)
1 night family trip Oct 3, 2015
Bryan
US
4.0 / 5Excellent
"the only downside.."
Crossing International Dateline I repeated a day and while check in I had to wait until 3 pm on that date before I could get my key resulted in a 12-hour waiting. Booking process should address that. I would have mind paying an extra day instead of waiting all that time.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us and we regret we weren't able to provide an earlier check in. You may wish to book for the previous night to ensure a room at the earlier or have your travel agent note the early arrival. Please hurry back soon! Warmest Aloha
1 night business trip Sep 21, 2015
A Traveler
US
3.0 / 5Good
"Nickel and Dime"
Was in town for a conference, not vacation so I was more interested in basics than being "wowed.". Room was small but functional. Great water pressure in the shower. Signature restaurant service was annoying. Manager promised us seating in about 20 minutes, recommended we wait at the bar and then promptly forgot about us. Breakfast buffet was well stocked but food not particularly hot. Annoyed that we had to pay $5.00 just to get two extra coffee packets for our room and when we went to print our airline boarding passes in the business center there was a minimum $5.00 charge for THAT. C'mon folks ... I'd expect that kind of nickel and dime treatment at a Motel 6, but not a Hawaiian resort. Last complaint is about bad recommendations for dinner venues. Told clerk on duty we were looking for a particular Hawaiian dish and he sent us to a place that didn't even serve it ... saddest part was that we had to wait almost two hours for a table and it wasn't until we were seated and.given a menu that we found out. Grrrr!
Genuine Expedia guest review
Response by Ala Moana Hotel
Mahalo for staying with us. And thank you for taking time to provide valuable feedback. We are sorry that your recent visit to the Ala Moana Hotel was met with some disappointments.We have opened a new Starbucks in the lobby to address coffee cravings. Warmest Aloha
Other trip Oct 2, 2015
Peter & Barbi
US
5.0 / 5Outstanding
"Very nice"
Hotel was very clean and updated. Easy to get in and out of. Close to shopping and other entertainment.
Genuine Expedia guest review
Response by Ala Moana Hotel
We have some news that can enjoy on your next visit . We will be opening a new Starbucks restaurant in the lobby later this month and all the guest rooms will be refreshed before year end; plus, there is a whole wing of new stores opening in Ala Moana Mall by the end of the year! Warmest Aloha and
Other trip Sep 25, 2015
A Traveler
US
4.0 / 5Excellent
I loved it but the bed was to hard.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for taking the time to rate us and we hope you enjoyed your stay. Next time you stay we hope to earn 5 stars!Please hurry back soon - A Hui Hou!
1 night romance trip Sep 19, 2015
Jamie L.
US
5.0 / 5Outstanding
"great place to stay"
Really nice clean hotel. Used by several airlines for the pilots and flight attendants
Genuine Venere guest review
2 night family trip Sep 17, 2015
Jonathan
US
5.0 / 5Outstanding
"One Night Stay, nice room, comfortable bed"
One Night Stay, nice room, comfortable bed, working A/C, wi-fi & Cable. Walking distance to mall, literally as you just use the foot bridge located on the 2nd floor. Not too noisy after dark. Little restaurant just outside the front door, good breakfast buffet, but closes at 10:00AM.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. We just opened a gorgeous Starbucks at the other end of the lobby to keep you fueled after 10!Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon - A Hui Hou
1 night trip Sep 17, 2015
Brian
US
3.0 / 5Good
Room was very small for the price and needs upgrading
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us. We have some news that addresses some of your comments. A new all day dining option will open this Fall and all the guest rooms will be refreshed starting this summer and finishing before year end. Additionally, we have installed a new computer system, that once we get past the learning curve, should provide an enhanced experience at the front desk. There is a whole wing of new stores opening in Ala Moana Mall at the end of the year! So we hope you will return to enjoy these exciting changes.
7 night business trip Sep 6, 2015
Tom
US
2.0 / 5Fair
"Internet connection appalling"
Were expecting parcels, which arrived before us, and they sent them back with hardly an apology.
Genuine Expedia guest review
Response by Ala Moana Hotel
We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. We are working hard to address the internet connection issue which you mentioned. We look forward to your return visit
Other trip Sep 16, 2015
Eliane
US
3.0 / 5Good
"Not bad for an overnight, not good for vacation"
This hotel is efficient and adequate for quick trips, but I wouldn't recommend it for a long-term stay or a vacation. My room had a view of a parking garage, which was a little disappointing. The bathroom was pretty tiny. The room wasn't very nicely appointed (worn out comforter, two unusually small pillows, cheap products in bathroom etc.) and all the fixtures were a little loose and cheap. The hotel staff was efficient, but none of the three desk clerks I spoke to were very friendly. They ranged from distracted to annoyed. No aloha here. There's construction in the lobby for a new Starbucks and the hammering, drilling and sawing makes the lobby deafening. I waited outside for my ride. It was 93 degrees and humid but better than the high-pitched squeal of power tools.
Genuine Expedia guest review
Response by Ala Moana Hotel
We apologize for the noise. The new Starbucks will be open within ten days and we are currently refreshing all our guest rooms and will be finished by the end of the year. We hope you will be back to enjoy the changes!
Other trip Sep 11, 2015
Thomas
US
4.0 / 5Excellent
"Great overnight stay"
Excellent location adjacent to the Ala Moana Shopping Center. Our room was quite spacious, clean, and quiet. Stayed here because our house was being fumigated.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for allowing us to host you. I think you'll find the Ala Moana to be a great staycation spot! Warmest Aloha and Ā hui hou kākou (Until we meet again)v
1 night romance trip Sep 4, 2015
Robert
US
3.0 / 5Good
"Room for Disability"
They gave me a room for disability. So there was a no bathtub like other alamoana hotel room. And hotel staff didn't mention about that.
Genuine Expedia guest review
Other trip Sep 6, 2015
A Traveler
US
5.0 / 5Outstanding
"The only issue"
The only issue I had with the service was that there was a bed and a foldout couch. I was asked if I wanted the foldout bed made up and I said yes. The maid left a fitted and a flat sheet folded up on the couch. She didn't put them on the bed nor did she leave a pillow, pillowcase, or blanket.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Please accept our sincerest mahalo for taking time to write and making us aware of the issues you experienced during your recent visit to the Ala Moana Hotel. This issues was brought to the attention of our Executive Housekeeper as this is definitely not our normal standard of service. Warmest Aloha and Ā hui hou kākou (Until we meet again)
6 night family trip Aug 13, 2015
A Traveler
US
4.0 / 5Excellent
No shampoo conditioner in room?
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Please accept our sincerest mahalo for taking time to write and making us aware of the issues you experienced during your recent visit to the Ala Moana Hotel. This failure to provide amenities was brought to the attention of our Executive Housekeeper as this is definitely not our normal standard of service. Warmest Aloha and Ā hui hou kākou (Until we meet again)
1 night business trip Aug 20, 2015
Cathee
US
5.0 / 5Outstanding
"Great Location!"
The concierg was very helpful booked several trips and they were all great. The hotel has a bridge to the Ala Moana Shopping Mall. All the trolley and bus lines are right there too. I didn't need a car got around very easily and enjoyed seeing the city this way.
Genuine Expedia guest review
Response by Ala Moana Hotel
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon - A Hui Hou
Other trip Aug 18, 2015
Mickey
US
4.0 / 5Excellent
"Proximity to Ala Moana Shopping Center and Beach"
The Ala Moana Hotel is an all time favorite for me. It's close to Ala Moana Beach Park for ocean swimming and picnics, while also being connected to Ala Moana Shopping Center for dining and shopping pleasure. It's location lends to being able to reach other places on the island and parking in the lot underground is easy.
Genuine Expedia guest review
Other trip Aug 17, 2015
Michael
US
5.0 / 5Outstanding
"Our stay was great!!!!"
Everyone was friendly and eager to assist you. I loved the pick ups at the hotel for my excursions. The best vacation that we have ever had and Ala Moana was a part of it.
Genuine Expedia guest review
Other trip Aug 16, 2015
A Traveler
US
5.0 / 5Outstanding
"cant go wrong staying here"
best location in town! easy access to shopping, transportation, restaurants.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
We love how you think! Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
1 night family trip Aug 11, 2015
TED
US
5.0 / 5Outstanding
"Nice Way to Wrap Up a Vacation"
Stayed for 3 days at the end of a week on Maui, so money was running low. Convenient to have mall right next door. We used public transportation; short walks to bus stops. Easy pick-ups for shuttles right outside the door. Very nice, very secure, very friendly folks.
Genuine Hotels.com guest review
Response by Ala Moana Hotel
Mahalo for staying with us. Many visitors find the Ala Moana Hotel to be the perfect base to enjoy all the attractions our Beautiful Island has to offer. We have some news that addresses some of your comments. A new all day dining option will open this Fall and all the guest rooms will be refreshed starting this summer and finishing before year end. There is a whole wing of new stores opening in Ala Moana Mall at the end of the year! Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 night romance trip Aug 7, 2015
A Traveler
US
4.0 / 5Excellent
"Money well spent."
Hotel shopping area was being remodeled during my stay. I did not have time to visit the pool or restaurants. They have two separate buildings for lodging and my stay was in the newer tower. The shower fixtures were of an older style so the temperature was difficult to adjust and there was no water saving features. Great location next to the high end Shopping Mall. Wall Mart or the beach is about 10 minute walk. The beach has food near by and is not as crowded as Waikiki. The shallow water area is not as huge as Waikiki and the water gets deep quickly. There is parking available but I did not look into it. Lots of bus connections at the mall but I did not have time to check it out. Your basic, standard issue, hotel room layout and kept in very, very good condition.
Genuine Expedia guest review
Response by Ala Moana Hotel
Mahalo for staying with us. We have some news that addresses some of your comments. A new all day dining option will open this Fall and all the guest rooms will be refreshed starting this summer and finishing before year end. There is a whole wing of new stores opening in Ala Moana Mall at the end of the year! So we hope you will return to enjoy these exciting changes.
Other trip Aug 11, 2015
Philip
US
1.0 / 5Poor
"Unhappy in paradise!"
A terrible 1st impression for a hotel that once was a lovely place to stay. The front desk staff is horrible!! Such an unpleasant welcome. No ALOHA spirit whatsoever. Four front office representatives checking in, no smiles, no courteously, seemed overwhelmed probably because lack of training. The lady that checked me in asked for I.D. and a Credit card. Gave her my MC in return she stated that my MC was declined and she needed another card as I handed her my Visa I kindly asked if she could try it again because I haven't used my card since arriving on the island. She responded, in a harsh tone saying "I wouldn't tell you this, if it wasn't true!! She then glanced at the computer and said "Oh let me try something, ok it took your MC. These computers sometimes doesn't work" Such a poor excuse for not inputting correct info. She didn't even apologized for her incompetent customer service. I would've been humiliated if I had to call my bank complaining about a error on the hotel's behalf. Never will I recommend the Ala Moana Hotel to anyone. Too embarrassing!!!!
Genuine Expedia guest review
Response by Ala Moana Hotel
Mahalo for taking the time to provide a review, while we are obviously not pleased that we failed to provide to you a hospitable experience, we are grateful for your valuable feedback. We will use your feedback as a teaching tool at our Operations Meeting next week. Frankly, we failed to deliver and words cannot express how truly sorry we are for the frustration, anxiety and inconvenience. We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
Other trip Aug 11, 2015
Lana
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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