"A good price for a nice hotel room"
The room was quite nice, though the bed was a little small. However, I liked the fact that there was no quilt on the bed, but the comforter was covered with a sheet, which I found much more sanitary. The hotel is just next to the mall (convenient for breakfast and other meals) and the park is just across the road (very convenient for a morning jog or […] swim). All in all, great value for a hotel room. Read moreGenuine Hotels.com guest review
"Girls night out at Rumors"
I really enjoyed the room that I stayed in because it had a sofa bed. It was really comfortable.Genuine Expedia guest review
I choose this Hotel after looking at many, many choices and price ranges online. What an absolute disgusting disappointment! First let me say that the pictures online are not even close to what the reality is. When we arrived, we were given a room on the 5th floor of the Kona Tower: Cracker Jack Box is an understatement and the room was filthy. The […] carpets were stained and the couch was so gross I was afraid to even put my bag on it. There was a big sticky goober on one of the night stands. I immediately called the manager on duty and requested another room. What struck me most was the he was not the least bit surprised! We were moved to the 11th floor of the same tower. Exact same size, but it was cleaner. The staff was very pleasant to deal with which is why I gave them a 5; the facilities were well kept also. I do not recommend this Hotel AT ALL. The room for the money is not worth it. Read moreGenuine Expedia guest review
We requested two beds but the room has only one bed. They asked additional pay for change the room.Genuine Expedia guest review
"Perfect for Honolulu Marathon"
We stayed here the night before the Honolulu Marathon. It was right next to the starting line and about 2 miles from the finish line. Checkout time was 12 which made it perfect for us as we had time to shower after the marathon before having to check out. The place was huge and very impressive. The room was adequate although shampoo seemed to be missing […] in the bathroom for us. The surrounding area was not very good compared to neat the finish line of the marathon. We didn't run into any issues but the "businesses" near by wouldn't be what most people paying to stay in this hotel are looking for. It was also right next to the mall which for us didn't mean much but would be nice if you were going for shopping. Read moreGenuine Hotels.com guest review
"Close to the mall you can only walk to it."
The tv didn't work properly, image would grainy and to fix it you had to hit the tv from the side. Also, at times it would turn off by itself. Also, my husband saw a roach in the bathroom. House keepers were nice as well as other hotel personnel.Genuine Expedia guest review
"Noisy outside and inside"
The small refrigerator in the room was noisy all night. It was never properly installed and levelled. This room is also subject to noise from the street below although it was 11 floors above street level. It seems every truck in Honolulu backs up on that street with the loud "beep--beep--beep--signalling to all that the truck is in reverse. Noisy trash […] pickups every morning at dawn, as well. Read moreGenuine Expedia guest review
"Easy walking to beach and dining."
Very enjoyableGenuine Hotels.com guest review
Enjoyed our stay and will be back soon :)Genuine Hotels.com guest review
"Nice stay after partying at Rumours"
My stay was very pleasant but I wish the Kamaaina rates would have been cheaper.Genuine Expedia guest review
Overall, comfortable except for lumpy pillows. Hotel has received same comments from guests and are considering replacements. Parking is $20/day, less than other Waikiki hotels. Outrigger Hotels has taken over the management and refurbished public areas and guest rooms that have full amenities.Recommended for travelers who don't mind being outside of […] congested Waikiki area. Easy access to freeways etc. I would return. Read moreGenuine Expedia guest review
"Front desk unprofessional"
Was checking out at 7am we where the only ones in line, two agents for the front desk. One was on the phone the other saw us looked down never addressed us. We waited for 6 min I finally told her we had to catch a flight and we are runing late. She looked upset that I interrupted her and said next time leave earlier or just leave the keys in the room. […] Very unprofessional and rude. I had ample time reserved for the airport and drive, I travel everyday for business. Read moreGenuine Hotels.com guest review
The faucet is detached from the base, the sliding mirror closet fell off, I have to put it back, it was heavy . The desk clerk not nice to me, the cleaner was aggressive when I told her we are not ready to leave the room!Genuine Expedia guest review
WonderfulGenuine Expedia guest review
We arrived Nov.2. We booked a day long excursion for the following day. When we arrived back to the hotel at 4pm, our room wasn't made up. The front desk then wanted to know when we would like for it to be done! The following day we again booked an excursion and came back to the room around 1pm. Ready to share a drink but we had no glasses. We found […] a house keeper only to be told they don't replenish the glasses! We would have to call for them. Well who took the ones we had? The location is fine if you are interested in mall shopping and food courts. This hotel is attached to the open air mall. The hotel always has transportation readily available . Towels for the beach and pool are also available. Read moreGenuine Hotels.com guest review
"Nice Hotel close to the Mall"
I constantly have to go to Hawai'i for business purposes and I love staying at this Hotel. It is close to the mall so it allows me to walk and get something to eat, and come back to keep working. If I wanted to, it would also allow me to do shopping and go out for a nice sit-down dinner (instead of take out). Although the WiFi comes and goes, it is […] pretty good most of the time and the staff are really nice and really quick to attend if any problem arises (WiFi). Read moreGenuine Expedia guest review
I stay at the Ala Moana Hotel Frequently, however on my last stay there was scheduled electrical maintenance for the entire property, which meant that the power to the whole hotel was to be Off from 11pm to 5am, this was very much an inconvenience. If I had been warned of this fact before I booked the room, I would have made arrangements to stay elsewhere. […] The only "compensation" the hotel gave for our inconvenience was free valet parking...a $15 value. The hotel should have had a notice on its site and to other services such as Hotels.com rather than spring it on us when we checked in. Read moreGenuine Hotels.com guest review
"Old Hotel. Needs cleaning and dating."
Dirty rug and dirty and worn out sofa for the price, this hotel should be updated, newer furnishings, and cleaner.Genuine Expedia guest review
The parking was bad and someone hit my rental car. No one noticed I guess since no one told me... other wise it was O>K> location is the reason we stay there .. near convention center and shoppingGenuine Hotels.com guest review
Too noisy for usGenuine Expedia guest review
Although it was for only one nite, (our house was tented for termite fumigation), everything from your very courteous employees to the restaurant we ate at was excellent.Genuine Hotels.com guest review
convenient location for shopping at Alamoana Shopping Center and parkGenuine Expedia guest review
Room was a little small. But do not soend much time there so okay. Walk to everything. Public beach is just two blocks away. Pool is nice and not crowded.Genuine Hotels.com guest review
"Nice hotel close to shopping center."
With a refrigerator and coffee maker, a quick breakfast option is available. While the rooms should all be the same, they are condos and while most furniture is similar, we found our initial room to be smaller than the ones we have stayed in in the past. The staff switched us when we went to the desk to explain this and we were happy with the new r […] oom. Read moreGenuine Expedia guest review
"Not what I expected."
There was not much space in the room at all. The bathroom floor was not clean. The TV would not turn off. I had to ask for my room to be cleaned and for towels.Genuine Expedia guest review
"Always friendly, clean and great location!"
I stay at this hotel about once a month. I always try Hilton and other nearby hotels for pricing, but Ala Moana always beats them out.Genuine Hotels.com guest review
"Always a good experience staying here"
Convenient to Ala Moana mall. Reasonable tariff and perfect for our purpose.Genuine Expedia guest review
Slept we'll breakfast was excellent had a minor incident in the room house keeping was prompt and kind definitely would recommend!Genuine Expedia guest review
"Great hotel for repeat visitors"
Very good location for beach and shopping.Genuine Hotels.com guest review
OK, best it could be.Genuine Hotels.com guest review
"Shortwalk to beach and shopping."
Since we didn't rent a car for our 3 day stay and had to travel to and from a medical center daily, the readily available taxi right outside of the lobby was so helpful. Loved the walking bridge from the 2nd floor to Ala Moana Shopping Center too.Genuine Hotels.com guest review
"Great hotel for Convention Center"
If you are going to a conference at the convention center this is the hotel to stay at. A bout 5 minutes or less walk to center. Attached to large Ala Moana shopping center. Small rooms but decent.Genuine Hotels.com guest review
"Good for shopping"
We had to stay 1 night in Honolulu before going back home. It was a perfect hotel for shopping before going home :)Genuine Expedia guest review
"Hotel next to ala moana mall"
Excellent hotel that is next to ala moana mall. The room is small but that was ok since we were out siightseeing.It has a ramp that connects to the mall. The mall has a lot of places to eat and shop. There is a trolley at the mall that takes you to wailkiki so no rental car is needed.Genuine Expedia guest review
"a real convenience for power shoppers"
Having the hotel adjacent to Ala Moana shopping center made it possible to enjoy Honolulu without being forced to drive everywhere for everything all the time which is usually the case when traveling.Genuine Hotels.com guest review
always comfortable and convenient!Genuine Hotels.com guest review
"You get what you pay for!"
This was a one night stay after being in Kauai for 3 days. It was cheap enough and we were able to pay for a half day stay since our flight didn't leave til 9pm. It took a bit of haggling to get the half day. At first their computers were "down" for 2-3 hours. We had a paddle boarding adventure planned in Kailua, so we took our chances we'd get a late […] checkout or another 1/2 day room. Once we finally reached them they said we could have a 1pm check but would have to move rooms for the 1/2 day. Okay, no problem, but we had to end our paddle boarding trip early. When we got back at 1245pm we raced up stairs, packed our bags, and went down to the check-in desk to get the keys to the new room for the half day. They told us: "oh, you can stay in same room, no problem.". This wasn't a problem other than we could have stayed longer in Kailua and not had to pack up our stuff!! Anyway, not bad, but not great. Good location and just outside of the craziness of Waikiki. Read moreGenuine Hotels.com guest review
"We would stay again"
Checked-in Aug. 14/Checked-out Aug. 19 2013. We were comfortable and happy with accommodations.Genuine Hotels.com guest review
"Convenient and reasonably priced"
The Ala Moana Hotel is a good place today if you have business in downtown Honolulu, rather than joining the tourists in Waikiki. Room was on the small side, but clean and well-equipped. Overall, my wife and I were satisfied with the service and facilities.Genuine Expedia guest review
"Very convenient location away from Waikiki traffic"
Very courteous staff, stay out of the club, very very sketchyGenuine Expedia guest review
"Good hotel for business travelers"
Proximity to Ala Moana Mall is great; nice pool area. Overall, the room felt small and in need of a refresh. Both check in/ out was very fast; friendly staff. I would stay here again for a short business trip.Genuine Hotels.com guest review
"Room had a funky smell; like sour milk."
Check in/out went smoothly, but couldn't get a late check out. Somewhat overpriced for such a tiny room.Genuine Expedia guest review
"Nice Hotel...with nice views!!!!"
Ala Moana hotel is a wonderful hotel with great views if you are on the Mauka (mountain) side or on the Makai (sea) side. Literally steps away from Ala Moana Shopping center and a few blocks away from Ala Moana beach. The hotel staff is very helpful and accommodating even with a lot of people checking in. We had a refrigerator which kept our water and […] food cold. Internet and coffee are provided and was helpful while figuring what to do the next day. Read moreGenuine Expedia guest review
I had great stay.Genuine Hotels.com guest review
Close proximity to beach with shopping center right next door. The new resturant on the 36 floor was exceptionalGenuine Expedia guest review
"Nice hotel, close to Ala Moana Shopping Center"
Twice a year me and my spouse stay at the Ala Moana Hotel while transiting to the U. S. mainland due to it's excellent location, reasonable rates and friendly customer service. Due to the good location we do not need to rent a vehicle during our average 2 day visit. There are also many choices for restaurants in the area. On the negative side, on just […] about every visit we've experienced problems with our room keys which do not work once we reach our room and this is not due to contact with our mobile phones. During our last visit 08/2013 we were given room keys but when we opened the door it was obvious that a guest was still using the room. When we checked with the front desk we were told that the room assigned to us was the wrong room and that it was the room next door. It was alarming that our keys opened the wrong room door, a security breach. Due to ongoing construction, I would recommend requesting rooms above the 8th floor. We were on the 5th floor and were awakened in early morning hours by noisy trucks including delivery and sanitation trucks. Read moreGenuine Expedia guest review
"Close to Ala Moana shopping center."
Great hotel to stay. It was a short walk to the Ala Moana shopping center and all eating places.Genuine Expedia guest review
Excellent hotel and staff was amazing ! Only suggestion would be for the night staff to put up a coffee station in the lobby area for early departing guests as there is no where to buy coffee prior to 6am. We had a 4am departure for the mainland. In room coffee is too much of a hassle that early.Genuine Hotels.com guest review
"My Short Vacation"
Great friendly hotel. Very clean, and the staff is very nice. If you need any help finding a restaurant or something to do, just ask the concierge or the valets. They gave us a couple of good tips for dinning and entertainment.Genuine Expedia guest review
"The staff and hotel has always been great."
I have always love staying at the Ala Moana Hotel. The staff and hotel has always been great! The location is perfect! I just wish their rates were lower.Genuine Expedia guest review
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