Very convenient to downtown. Straight shot, even without having to take the interstate. Tony at the desk was wonderful; very welcoming and knowledgeable. Free breakfast each morning.Genuine Expedia guest review
Nice hotel with friendly staff. We were in town for the Rock N Roll Marathon and the hotel staff opened breakfast early so the runners could eat before leaving. They also provided snacks to take with us for the race.Genuine Hotels.com guest review
Found hotel area was not located in the best neighborhood for going out to eat late in the evening alone.Genuine Hotels.com guest review
"Great Value for the area"
Nice clean property, great staff good breakfast will stay here again.Genuine Hotels.com guest review
"Final Four Trip"
Overall it was good. Hotel is kind of dated so they need to make a few upgrades, but the service from the staff was A+! Great people and very friendly. Complimentary breakfast is good and the woman who runs is a fantastic. For the cost, it was a good deal.Genuine Hotels.com guest review
"When downtown Nashville prices are stupid..."
Stay here. Great breakfast. $12 cab into town. Or, you can take the bus. Waffle House nearby. Staff was lovely. Really, why WOULDN'T you stay here?Genuine Hotels.com guest review
I was there for a convention at the Nashville Convention Center. The location was ok. less than 15min drive and reasonable rates. However, the surrounding neighborhood is very questionable, and I do not recommend walking around the area. I had an incident where somebody was ringing and banging my door at around 1 in the morning, argueing who I was and […] who I was with, thru the door ofcourse. I called the front desk, and they came up and took him away. Apparantly, they have quite a few people getting drunk during the weekends. It was not pleasant when I had to get up at 5:30 in the morning. I travel alot on business and must have been to hundreds of hotels across the country. First time something like that has ever happened to me. Only reason I gave better rating was because the front desk staff was so friendly and helpful. Read moreGenuine Hotels.com guest review
"Well managed and Awesome staff"
The people at this holiday inn express were outstanding! Tony and Richard at the front desk were helpful, knowledgeable, and friendly. The rooms were nothing fancy but clean and comfortable for less than half the cost of downtown hotels only a couple of miles away. I will DEFINITELY use this hotel again!Genuine Hotels.com guest review
"Nice Hotel for the Price Point"
Overall favorable experience. I would recommend this property for anyone visiting the Nashville area. The rooms are spacious and acocomodating.Genuine Expedia guest review
The hotel is run down - not what you expect at a Holiday Inn Express-very disappointedGenuine Expedia guest review
"Nice location, right off I-40"
Good location, OK fitness center and lobby area, comfy beds.Genuine Expedia guest review
"Near everything that I wanted to see."
This is an excellent hotel. Whenever I go back I will stay. The only thing I missed was an indoor pool... But this was a nice stay.. The wifi worked wonderfully. The staff was so very nice. The gave Good directions. Close to downtown...Genuine Hotels.com guest review
"Convenient to downtown and the price was less expe"
This hotel is in need of an update, the hotel is dingy.Genuine Expedia guest review
Spent three days visiting Nashville. Good central location to local attractions. Everything is within a short drive.Genuine Expedia guest review
Staff was very nice and helpful Two bus loads of people came in on Sunday night. There was a lot of door slamming and talking in the halls until 1:30 am! Not the hotels fault, but a lousy nights sleep!Genuine Hotels.com guest review
"great place- great price"
Stayed 2 nights. Nice clean comfortable rooms. Located right beside I40 to go into nashville. Have stayed at to many hotels to even begin to count but this place had the best breakfast I have ever had at a hotel. I will stay hete again for the breakfast. The lady that does it needs a raise. Me and the wife got down 10mins before it endeed and it was […] still fully loaded with hot fresh food and very clean. Most places let the food run out and the area is nasty. Not this place. Great job. Worth a visitand a stay. Read moreGenuine Hotels.com guest review
Had a great nights sleep after two exhausting weeks staying at a noisy Baymont in Fla.. After driving nine hrs and needing a good nights sleep to finish my drive, I got it at your hotel.Recommend!Genuine Expedia guest review
"Close enough to downtown"
This is close enough to downtown and still in a good area. Clean and friendly.Genuine Hotels.com guest review
"Great Staff, Less Than Stellar Facility"
The hotel itself looked like it could be in a better state than it was. The elevator was slow and shady. The shower fan was loud and unhelpful. The hotel is easily accessed by two highways though. And the staff at this facility was one of the nicest bunches of people I have met in a hotel. Despite arriving after midnight, the attendant offered us fresh […] coffee and free water bottles for our stay. I put much more stock in people than the actual condition of the hotel itself so I might stay there again if I'm in the area. Read moreGenuine Hotels.com guest review
"No Hot Water"
I spent the night in a hotel because I had no hot water at my home...only to find out the next morning that the hotel did NOT have hot water either...the hotel ackknowledged the problem but did nothing to compensate my stay.Genuine Hotels.com guest review
The staff was very friendly and helpful! My stay was very pleasantGenuine Expedia guest review
Excellent staff. Older holiday inn but very cleanGenuine Hotels.com guest review
"Very Nice and Cheap! Cheap is always good"
AwesomeGenuine Hotels.com guest review
Tony was the clerk at the desk when we checked in he was very polite. He called a cab for us and talked with us while we waited. The check in was easy and the rooms were very nice. Loved the pillows!Genuine Hotels.com guest review
We were in town from TX to see the Titans play. The hotel had an easy access in and out. Perfect location. Used Taxi service. Pleased with breakfast. Wll stay again.Genuine Hotels.com guest review
Conveniently located to all Nashville sites. Excellent service--especially the front desk personnel. Roger and Tony were especially helpful with arranging taxi service, etc.Genuine Hotels.com guest review
Nice place, four miles from broadway, $15 for cab to broadway, overall save a lotGenuine Hotels.com guest review
"Saved money with this location"
Overall nice accommodations. Cab fare was $15 one way to Broadway where most of our time was spent. Really nothing more around hotel area. Staff was nice and helpful.Genuine Hotels.com guest review
"Not area I booked, Had to pay $ 80.00 parking fees"
Not the hotel location I booked and paid for on Hotels.com I booked a room down town knowing parking is limited and expensive. I booked on Broadway which is walking distance. My room was on Spence lane aprox. 5 miles from the Broadway location.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane On behalf of my team at the Holiday Inn Express Hotel & Suites Nashville-I-40&i-24(Spence Ln), thank you for taking the time to share your experience with us. With respect to your stay, I am troubled by the less than stellar review. Our team takes feedback, both positive and constructive, very seriously. I am not sure why we had a reservation for you, if you booked a hotel on Broadway. We are 5 miles from downtown and do not charge any type of parking fees. A cab ride to downtown is approximately 15.00 from our hotel. Please accept my sincerest apologies if you were left to feel disappointed in this respect.On behalf of my team, we hope to be of service to you again the next time you travel plans bring you back to the Music City.
"Holiday Inn or Super 8?"
I was surprised when I arrived to find out I was in the right hotel. This holiday in seemed more like a super 8 & for $171.00/night I was expecting A LOT more! Breakfast was good but I wasn't happy with the value of accomodations that my $171.00 got me.Genuine Hotels.com guest review
the hotel looked nice and seemed clean but there was a strange odor in the room.Genuine Expedia guest review
"Hotel Staff beyond helpful"
My friends and I came down for the weekend to go out on the town and take in a concert, and this hotel was in the perfect location, perfect price, and the staff was exceedingly helpful and friendly!Genuine Expedia guest review
Older hotel. Small rooms. Not my style.Genuine Hotels.com guest review
"Nice hotel but in dump area"
Staff was super friendly and informative. Rooms where very clean and nice, some what a little dated but every thing over all was excellent! The only down side is it's placed in a dumpy looking area. But it served its purpose for my trip well!Genuine Expedia guest review
"good location, older place"
Had a business trip out to the Clovernook area, but also wanted something conveniently located to get to downtown Nashville to explore after work. This was the perfect compromise. It's located right near the freeway entrance as well as the Elm Hill Pike crossroad. 10 min to downtown even in the rush hour. The hotel itself is clean and the staff was […] friendly. No real complaints there. The price was about average for the room. The wifi is annoyingly slow though. Read moreGenuine Hotels.com guest review
"Only good for a one night stay"
Def not a hotel you want to stay long term at. Good for a place just to crash for the night. Walking distance to mall, Walmart and restaurants which was good. Hotel hallway smelled bad. Room and building not very well maintained.Genuine Hotels.com guest review
It's was a good place to stay. Affordable. Close to downtown.Genuine Hotels.com guest review
"Nice hotel, great staff and close to highway"
Nice experience, staff was very accommodating and the place was clean. Nice free hot breakfastGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. We are glad you enjoyed your stay and the complimentary breakfast. We hope to be service to you again in the near future, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
The room smelled musty an was very humid. I could not sleep. I will never stay at this hotel again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment and doing a review of our hotel Holiday Inn Express & Suites i-40/I-24 Nashville. We continually look for ways to improve all of our guest stays here and your comments will help us do that. I sincerely apologize about your room being musty, humid and not being able to sleep. Every Staff member strives to make sure every guest is checked into a comfortable room during there stay and I'm sorry we fell short of your expectations. We are working to resolve the issues mentioned.Thank You again letting us know how your stay was, it will give us a chance to improve are services. We hope you will come back and stay with us if you are in the Nashville area. We would love the opportunity to show you how great of a hotel we do have. Sincerely, Stephanie Jones
"Taking Daughter to Belmont College"
This was my second stay here. It is a great deal for the money and is clean and close to Belmont University, downtown Nashville and all other tourists spots in Nashville. Breakfast was free and delicious!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to do a review and letting us know how your stay was. Its great to hear you enjoyed your stay. Are property is very centralized to all the tourist spots and downtown Nashville and I'm glad we could accommodate your needs. Thanks again for your wonderful feedback and your loyal business. We hope to be service to you again in the near future, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
"Decent place to stay"
The hotel staff was very nice. The breakfast was decent compared to other hotels' cold muffins and cereal. It is in a convenient location to the interstates and highways.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking some time to share your feedback on your recent stay with us. I'm glad to hear you enjoyed your stay, found staff friendly, and enjoyed the complimentary hot breakfast. Thanks for your business and we look forward too seeing you again, if you are in the Nashville area again. Sincerely, Stephanie Jones
"Nice hotel not so nice neighborhood"
Lived the hotel. Rooms are very nice and clean, however the surrounding area is not so nice. Very dirty and most everything has bars on windows.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for your comments regarding your recent stay, We appreciate your feedback and its great to hear you enjoyed your stay and we could accommodate your needs, Thanks for your loyalty toward the holiday inn express brand and we hope if you are passing through Nashville again that you will come back and stay with us. Sincerely, Stephanie Jones
"Loved this hotel!!"
My boyfriend and I were in Nashville for a little vacation and we booked a great suite. The room was so clean & large with the most comfortable king size bed. The first night my boyfriend and I decided to just stay at the hotel and order in because we were so comfortable and did not want to leave the bed ( there is a really great pizza place that has […] their menu in the room placed on tv guide that we ordered from twice.. it is delicious and cheap.. its called Sicilian) ! The bathroom was was clean and tastefully decorated, although the shower pressure wasn't as strong as I would want for it to be. The hotel staff was extremely helpful and kind to us. They were eager to help and kept our towels, soap, etc. stocked during our stay (2 days). We took a cab ride downtown which only cost 12 dollars. You can't walk downtown from this hotel because of the neighborhood and distance. We really enjoyed our stay and will be staying there again. The continental breakfast included muffins, bagels, yogurt, sausage, eggs and items to that liking. We skipped breakfast the second morning and enjoyed the remainder of the morning before checking out in our wonderful suite! I HIGHLY RECOMMEND THIS PLACE FOR THOSE WHO ENJOY COMFORT. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking a moment to to give us your feedback on your recent stay. We appreciate your feedback and wonderful review. We are glad you enjoyed your stay. We strive to give our guest a pleasant experience and its great to hear all our hard work is well appreciated. The Next time you are in Nashville we hope to see you. Thanks again! Sincerely, Stephanie Jones
"Should have been cheaper"
The hotel staff were great. The check-in process was handled very well because there were lots of people checking in and one desk-worker. He was extremely friendly and helpful. The room was very old and not worth the cost. The neighborhood was not pleasureable. A little low of standards for a "Holiday Inn Express". The breakfast buffet was great!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to give us feedback on your recent stay. We appreciate your honest input and apologize if your were disappointed in the room. Letting us know how your stay was gives us a chance to improve our services. Its wonderful to hear you enjoyed the Hot Complimentary breakfast and got wonderful service from the front desk. We hope to see again, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
"Ok for an overnight"
We stayed one night and although a bit pricey for a king and a sleeper sofa, it was fine. What made it worthwhile was feeding my kids at the breakfast buffet which is included in the price--great selection, well stocked, and filling (hot and cold foods). Would stopover again. The staff person at the desk was extremely nice.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. Glad we could make your stay enjoyable. Its great to hear you found the front desk extremely nice and could enjoy the complimentary hot breakfast. We appreciate your comments and business. We hope that if you are passing through Nashville again that you will come back and stay with us. Sincerely, Stephanie Jones
"SAFE CLEAN COST SERVICE QUALITY"
We needed a hotel for a single night. We did not want to pay the inflated prices in the Nashville Metro Area. The cost was about half. The room was clean, and well maintained (smelled nice). Since I was traveling with my daughter, safety was a concern. 2 blocks down the road is a homeless community, however .... the hotel sits off the road, they have […] one exit blocked so all traffic must enter and leave from the entrance visible to staff. There are other entrances but in order to gain entry into the building, the room key must be used. The breakfast had a good mix ... eggs, sausage, pancakes, cereal, oatmeal, bagels, muffins, juices etc. Very good breakfast that should be considered in the cost of the hotel. Since I come to Nashville from Chattanooga for shows ... I plan to visit this hotel again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to do a review about our hotel Holiday Inn Express & Suites I-24/I-24 Nashville. I'm glad we could accommodate your family and make you feel safe. Wonderful to hear you enjoyed the breakfast. We appreciate your comments and business. We look forward to having you stay with us again in the near future. Thanks again! Sincerely, Stephanie Jones
Everything was fine except the eggs for breakfast weren't real and weren't very good but it was free so no big complaint.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. We appreciate your honest input and apologize if you were disappointed in the eggs. Its helpful comments such as yours that help us improve are services each and every day. We hope you will give us another chance to serve you if your travel plans bring you back to the Nashville area. Sincerely, Stephanie Jones
The price was somewhat expensive, but reasonable for a bigger city. Overall a quality stayGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking a moment to give us your feedback on your recent stay with us. I'm glad to hear we could accommodate you and had a quality stay. Thanks again for your feedback and business. We look forward to having you stay with us again, if you are in the Nashville area. Sincerely, Stephanie Jones
"Nice friendly staff and clean facilities"
The hotel is small but it was an express is what we should have expected. It was clean and well kept. We thought we had made reservations for a "suite" at the cost of $123.85 plus taxes & fees. We understood the price of a "room" was $105 plus taxes and fees. When we arrived at the hotel around 9 pm I went to check in expecting a suite. The manager, […] Roger, said that Expedia had sent him reservations for a room with 2 double beds and not a suite. He showed me the communication he received from Expedia and it did show reservations for 3 adults in a "room" (not suite) with 2 double beds for $105.00. He tried to put us in a suite but none were available. Would you please check to see if you charged us for a suite when we only received a room? Let me know if the error was me or on your end? Thanks. Read moreGenuine Expedia guest review
"Older & smaller, but clean and friendly"
Not the Holiday Inn express I am used to, the building was older and rooms smaller, but the rooms were clean, staff was great and the Breakfast was as good as any HIE.Genuine Hotels.com guest review
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