"Not area I booked, Had to pay $ 80.00 parking fees"
Not the hotel location I booked and paid for on Hotels.com I booked a room down town knowing parking is limited and expensive. I booked on Broadway which is walking distance. My room was on Spence lane aprox. 5 miles from the Broadway location.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane On behalf of my team at the Holiday Inn Express Hotel & Suites Nashville-I-40&i-24(Spence Ln), thank you for taking the time to share your experience with us. With respect to your stay, I am troubled by the less than stellar review. Our team takes feedback, both positive and constructive, very seriously. I am not sure why we had a reservation for you, if you booked a hotel on Broadway. We are 5 miles from downtown and do not charge any type of parking fees. A cab ride to downtown is approximately 15.00 from our hotel. Please accept my sincerest apologies if you were left to feel disappointed in this respect.On behalf of my team, we hope to be of service to you again the next time you travel plans bring you back to the Music City.
"Holiday Inn or Super 8?"
I was surprised when I arrived to find out I was in the right hotel. This holiday in seemed more like a super 8 & for $171.00/night I was expecting A LOT more! Breakfast was good but I wasn't happy with the value of accomodations that my $171.00 got me.Genuine Hotels.com guest review
the hotel looked nice and seemed clean but there was a strange odor in the room.Genuine Expedia guest review
"Hotel Staff beyond helpful"
My friends and I came down for the weekend to go out on the town and take in a concert, and this hotel was in the perfect location, perfect price, and the staff was exceedingly helpful and friendly!Genuine Expedia guest review
Older hotel. Small rooms. Not my style.Genuine Hotels.com guest review
"Nice hotel but in dump area"
Staff was super friendly and informative. Rooms where very clean and nice, some what a little dated but every thing over all was excellent! The only down side is it's placed in a dumpy looking area. But it served its purpose for my trip well!Genuine Expedia guest review
"good location, older place"
Had a business trip out to the Clovernook area, but also wanted something conveniently located to get to downtown Nashville to explore after work. This was the perfect compromise. It's located right near the freeway entrance as well as the Elm Hill Pike crossroad. 10 min to downtown even in the rush hour. The hotel itself is clean and the staff was […] friendly. No real complaints there. The price was about average for the room. The wifi is annoyingly slow though. Read moreGenuine Hotels.com guest review
"Only good for a one night stay"
Def not a hotel you want to stay long term at. Good for a place just to crash for the night. Walking distance to mall, Walmart and restaurants which was good. Hotel hallway smelled bad. Room and building not very well maintained.Genuine Hotels.com guest review
It's was a good place to stay. Affordable. Close to downtown.Genuine Hotels.com guest review
"Nice hotel, great staff and close to highway"
Nice experience, staff was very accommodating and the place was clean. Nice free hot breakfastGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. We are glad you enjoyed your stay and the complimentary breakfast. We hope to be service to you again in the near future, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
The room smelled musty an was very humid. I could not sleep. I will never stay at this hotel again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment and doing a review of our hotel Holiday Inn Express & Suites i-40/I-24 Nashville. We continually look for ways to improve all of our guest stays here and your comments will help us do that. I sincerely apologize about your room being musty, humid and not being able to sleep. Every Staff member strives to make sure every guest is checked into a comfortable room during there stay and I'm sorry we fell short of your expectations. We are working to resolve the issues mentioned.Thank You again letting us know how your stay was, it will give us a chance to improve are services. We hope you will come back and stay with us if you are in the Nashville area. We would love the opportunity to show you how great of a hotel we do have. Sincerely, Stephanie Jones
"Taking Daughter to Belmont College"
This was my second stay here. It is a great deal for the money and is clean and close to Belmont University, downtown Nashville and all other tourists spots in Nashville. Breakfast was free and delicious!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to do a review and letting us know how your stay was. Its great to hear you enjoyed your stay. Are property is very centralized to all the tourist spots and downtown Nashville and I'm glad we could accommodate your needs. Thanks again for your wonderful feedback and your loyal business. We hope to be service to you again in the near future, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
"Decent place to stay"
The hotel staff was very nice. The breakfast was decent compared to other hotels' cold muffins and cereal. It is in a convenient location to the interstates and highways.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking some time to share your feedback on your recent stay with us. I'm glad to hear you enjoyed your stay, found staff friendly, and enjoyed the complimentary hot breakfast. Thanks for your business and we look forward too seeing you again, if you are in the Nashville area again. Sincerely, Stephanie Jones
"Nice hotel not so nice neighborhood"
Lived the hotel. Rooms are very nice and clean, however the surrounding area is not so nice. Very dirty and most everything has bars on windows.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for your comments regarding your recent stay, We appreciate your feedback and its great to hear you enjoyed your stay and we could accommodate your needs, Thanks for your loyalty toward the holiday inn express brand and we hope if you are passing through Nashville again that you will come back and stay with us. Sincerely, Stephanie Jones
"Loved this hotel!!"
My boyfriend and I were in Nashville for a little vacation and we booked a great suite. The room was so clean & large with the most comfortable king size bed. The first night my boyfriend and I decided to just stay at the hotel and order in because we were so comfortable and did not want to leave the bed ( there is a really great pizza place that has […] their menu in the room placed on tv guide that we ordered from twice.. it is delicious and cheap.. its called Sicilian) ! The bathroom was was clean and tastefully decorated, although the shower pressure wasn't as strong as I would want for it to be. The hotel staff was extremely helpful and kind to us. They were eager to help and kept our towels, soap, etc. stocked during our stay (2 days). We took a cab ride downtown which only cost 12 dollars. You can't walk downtown from this hotel because of the neighborhood and distance. We really enjoyed our stay and will be staying there again. The continental breakfast included muffins, bagels, yogurt, sausage, eggs and items to that liking. We skipped breakfast the second morning and enjoyed the remainder of the morning before checking out in our wonderful suite! I HIGHLY RECOMMEND THIS PLACE FOR THOSE WHO ENJOY COMFORT. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking a moment to to give us your feedback on your recent stay. We appreciate your feedback and wonderful review. We are glad you enjoyed your stay. We strive to give our guest a pleasant experience and its great to hear all our hard work is well appreciated. The Next time you are in Nashville we hope to see you. Thanks again! Sincerely, Stephanie Jones
"Should have been cheaper"
The hotel staff were great. The check-in process was handled very well because there were lots of people checking in and one desk-worker. He was extremely friendly and helpful. The room was very old and not worth the cost. The neighborhood was not pleasureable. A little low of standards for a "Holiday Inn Express". The breakfast buffet was great!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to give us feedback on your recent stay. We appreciate your honest input and apologize if your were disappointed in the room. Letting us know how your stay was gives us a chance to improve our services. Its wonderful to hear you enjoyed the Hot Complimentary breakfast and got wonderful service from the front desk. We hope to see again, if your travel plans bring you back to Nashville. Sincerely, Stephanie Jones
"Ok for an overnight"
We stayed one night and although a bit pricey for a king and a sleeper sofa, it was fine. What made it worthwhile was feeding my kids at the breakfast buffet which is included in the price--great selection, well stocked, and filling (hot and cold foods). Would stopover again. The staff person at the desk was extremely nice.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. Glad we could make your stay enjoyable. Its great to hear you found the front desk extremely nice and could enjoy the complimentary hot breakfast. We appreciate your comments and business. We hope that if you are passing through Nashville again that you will come back and stay with us. Sincerely, Stephanie Jones
"SAFE CLEAN COST SERVICE QUALITY"
We needed a hotel for a single night. We did not want to pay the inflated prices in the Nashville Metro Area. The cost was about half. The room was clean, and well maintained (smelled nice). Since I was traveling with my daughter, safety was a concern. 2 blocks down the road is a homeless community, however .... the hotel sits off the road, they have […] one exit blocked so all traffic must enter and leave from the entrance visible to staff. There are other entrances but in order to gain entry into the building, the room key must be used. The breakfast had a good mix ... eggs, sausage, pancakes, cereal, oatmeal, bagels, muffins, juices etc. Very good breakfast that should be considered in the cost of the hotel. Since I come to Nashville from Chattanooga for shows ... I plan to visit this hotel again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane I would like to thank you for taking a moment to do a review about our hotel Holiday Inn Express & Suites I-24/I-24 Nashville. I'm glad we could accommodate your family and make you feel safe. Wonderful to hear you enjoyed the breakfast. We appreciate your comments and business. We look forward to having you stay with us again in the near future. Thanks again! Sincerely, Stephanie Jones
Everything was fine except the eggs for breakfast weren't real and weren't very good but it was free so no big complaint.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking time to share your feedback on your recent stay with us. We appreciate your honest input and apologize if you were disappointed in the eggs. Its helpful comments such as yours that help us improve are services each and every day. We hope you will give us another chance to serve you if your travel plans bring you back to the Nashville area. Sincerely, Stephanie Jones
The price was somewhat expensive, but reasonable for a bigger city. Overall a quality stayGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Spence Lane Thank you for taking a moment to give us your feedback on your recent stay with us. I'm glad to hear we could accommodate you and had a quality stay. Thanks again for your feedback and business. We look forward to having you stay with us again, if you are in the Nashville area. Sincerely, Stephanie Jones
"Nice friendly staff and clean facilities"
The hotel is small but it was an express is what we should have expected. It was clean and well kept. We thought we had made reservations for a "suite" at the cost of $123.85 plus taxes & fees. We understood the price of a "room" was $105 plus taxes and fees. When we arrived at the hotel around 9 pm I went to check in expecting a suite. The manager, […] Roger, said that Expedia had sent him reservations for a room with 2 double beds and not a suite. He showed me the communication he received from Expedia and it did show reservations for 3 adults in a "room" (not suite) with 2 double beds for $105.00. He tried to put us in a suite but none were available. Would you please check to see if you charged us for a suite when we only received a room? Let me know if the error was me or on your end? Thanks. Read moreGenuine Expedia guest review
"Older & smaller, but clean and friendly"
Not the Holiday Inn express I am used to, the building was older and rooms smaller, but the rooms were clean, staff was great and the Breakfast was as good as any HIE.Genuine Hotels.com guest review
"Great staff, service, location"
We stayed for a concert at Bridgestone arena. As soon as we got there the staff was personable, Tony was the best, we checked in quickly and he recommended a great restaurant for us to try and gave us some fabulous tips for the concert. The room was comfortable and clean, no complaints! The next day for the concert the staff called us a taxi for us […] to get to the concert and we were able to call her again to bring us back! We would definitely stay here again it was in a convenient location! Read moreGenuine Hotels.com guest review
"Loved the stay"
The room was comfortable and quiet, and the breakfast was excellent!Genuine Hotels.com guest review
"over all good"
hotel was good but in a very bad neighborhood, we were told if we were seen walking by police that they would pick us up and drive us to where we needed to go.Genuine Hotels.com guest review
Service was great, best condition of accommodations, I thought the building was much newer than it actually is.The complimentary breakfast rates as one of the best I've ever encountered.Genuine Hotels.com guest review
"Close to Downtown"
We were in town to run the Nashville Marathon. Upon arriving at the hotel, the front desk clerk made us feel right at home. The room was clean. It was amazing how close we were to downtown. It took about 7 minutes to head toward Broadway and all the clubs. In the evening we didn't hear traffic or other people in their rooms. The breakfast was good. […] Interesting way to make pancakes. There was sausage, eggs, pancakes, rolls, cereal, and bagels. Overall the experience was very good with no complaints. Read moreGenuine Hotels.com guest review
"good location to area sites"
nice room, friendly staffGenuine Hotels.com guest review
"Very nice stay outside of the city"
Hotel was only a 10 minute drive downtown. Took a cab ride down every day/night. About a 15 dollar cab ride, so really not too bad. Convenient access to all highways. Would gladly stay here again when visiting Nashville in the future.Genuine Hotels.com guest review
"Great stay and very cheap"
The room was very clean and comfortable. It was a great stay and not too far from Nashville. I was in town for the Country Music Marathon. 20 minute drive to the Convention Center and 15 minute drive to Finish area. The surrounding area is a little run down but we didn't have any issues.Genuine Hotels.com guest review
"Nice hotel, not so nice neighborhood"
The hotel was nice and we were greeted with a goodie bag (chips, a cereal bar and a bottle water) when we arrived. I booked the hotel for convenience, it was a close to downtown, and price. When the cab driver took us back to the hotel, he warned us of the neighborhood and told us not to go out at night. After that I was pretty terrified to get out. […] However, we had no problems with safety. There was nothing in the surrounding area to do and we traveled to downtown every day. Read moreGenuine Hotels.com guest review
Clean, good service, free wifi, breakfast.Genuine Hotels.com guest review
enjoyed my stay. I will visit againGenuine Hotels.com guest review
"convience without the price"
After cancelling a much pricier hotel room downtown to book at this Holiday Inn Express, we were very pleased with how close it was to the downtown area and was much less expensive. The beds weren't as luxurious as other Holiday Day Inn Express's I've stayed in, but the room was clean and the breakfast was wonderful, much better than a lot of other […] hotels offer. Hotel staff was very friendly and if going to Nashville again, I would definately stay here again. Read moreGenuine Hotels.com guest review
"not what was expected"
not worth the moneyGenuine Hotels.com guest review
I stay here once or twice a year. Extremely nice staff has me coming back even though rooms are not as new and fresh as most other hotels.Genuine Expedia guest review
The room was comfortable and the are the hotel was in felt safe. The breakfast was very good and plentiful. No concernsGenuine Hotels.com guest review
"close to destination"
In close location to Vanderbilt Medical Center. Good price for the location. Clean and accomadating.Genuine Hotels.com guest review
"Cold Showers are not acceptable"
The positive aspects of our stay included helpful and friendly staff, a good room layout, and extra electrical outlets in the base of the bed side lamps. Unfortunately, there was not enough hot water. The second person to take a shower on our 30 degree day had a cold shower. That's not acceptable. The breakfast was mediocre. There were cracks in the […] ceiling. I have always been impressed with Holiday Inn Express hotels, but I would not stay at this particular location again. Read moreGenuine Hotels.com guest review
"Just 1 night stay"
Was in town for a comedy show, just needed a place to crash, but the hotel was very clean, easily accessible to downtown ($12 cab), quiet and the beds were very comfortable. Will definitely stay there again if I'm back for another show!Genuine Hotels.com guest review
"Clean and comfortable"
Nice hotel, clean, comfortable, nice staff. Room had everthing except a refrigerator or microwave. The Wifi was the fastest I've ever had in a hotel, had free USA Today. They allowed us to stay in room one extra hour. The breakfest had eggs (beaters), waffles, lots of pastries, cereal etc. The location right off the highway was in a neighborhood that […] was a little seedy but the hotel sits up on hill off of main road. There were not many decent resturants down the main road in front of hotel. Will stay here again if I get same rates, Read moreGenuine Hotels.com guest review
We stayed here on New Year's Eve. It was a very busy night and the hotel was very prepared for all of their guests to be needing rides by having a list of available taxi companies at the front desk. They were very accommodating with us checking out a little bit later as well. The breakfast bar had hot items, which sold me on this hotel versus any other […] of the same cost. Great stay and not too far out of the city. Read moreGenuine Hotels.com guest review
"Trip to see Christmas decorations"
Room was very nice and comfortable. Enjoyed our stay.Genuine Hotels.com guest review
"Do not stay"
It is located in a BAD part of town. Me and my husband did not have a good sleep while there. We woke up feeling like we slept on a air bed :( We needed it bc of the location (next to 40 and near Nashville's airport) and that it was cheap. But every business next to us had bars on them. The room was clean but if you are paying for a good night sleep.. […] these beds did not cut it :( Read moreGenuine Expedia guest review
"Holiday Inn Express Nashville"
Wasn't your standard for Holiday inn express. Use to be something else.Genuine Hotels.com guest review
"Great stay for a ballgame."
Room was ready upon arrival. Pleasant and helpful staff. Good breakfast....except for the powdered eggs. Stayed for the titan's game, great location.Genuine Expedia guest review
This hotel is a good choice for me and my family because it is close to points of interest and other family members. It's a good, clean hotel for the price and convenience.Genuine Expedia guest review
"Only option to stay at for a titans game"
Nothing Special, just a hotel, on the edge of a sketchy part of Nashville.Genuine Hotels.com guest review
Hotel was very clean, personnel were very helpful, we were very satisfied.Genuine Hotels.com guest review
The hotel guest service was outstanding! The bathroom had leftover hairs from previous guests & the sheets at first looked very crisp but at a closer look, it had small stains on the sheets! Overall, i probably wouldnt stay here again because of uncleanliness :(Genuine Hotels.com guest review
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