"No proper maintenance"
My stay in this hotel is not good. No proper maintenance. Electronic appliances are not working. The amount I paid to stay here is not worth. Breakfast is very worst.Genuine Hotels.com guest review
"Only if you're desperate"
It's hard to decide which I disliked most. Was it the uncomfortable furniture? Was it the inoperable elevator that forced me to climb to the third floor? Was it the hallways reeking of cigarette smoke? Was it the granola bars as the only choice for breakfast? Was it the lack of making up the room and cleaning the bath? I can't decide.Genuine Hotels.com guest review
Response by Extended Stay America - Akron - Copley - West I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear of the odor in the hallways and cleanliness issues in your bathtub. Please know that I will be meeting with my housekeeping team to review our cleanliness standards so that your experience is not repeated. As well, I do apologize that our elevator was out of service during your stay. I am working with my maintenance engineer to resolve this issue so that this does not happen again. I also regret to hear that our grab-and-go breakfast was not properly stocked and did not meet your expectations. I will be working with my front desk staff to ensure that our breakfast is maintained and stocked during breakfast hours. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Would not stay a second time"
There are much iced hotels for the money.Genuine Hotels.com guest review
"close to everything"
the service hotels.com did was great. thank you. However, out of the many hotels i have stayed over the years I have never run into such a filthy room. this was not just from a day of not cleaning but from years of poor housekeeping.Genuine Hotels.com guest review
Response by Extended Stay America - Akron - Copley - West I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues in your room that you described are unacceptable, and I sincerely apologize for your experience. I am taking the necessary steps to coach my housekeeping staff to ensure that all of our guests are provided with clean rooms so that your experience is not repeated. Thank you for sharing bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"My room experience"
The size of the room is great. The cleanliness of the room was horrible, I had to vacuum my floor and the night staff had to change ALL linen on bed. Stains all over carpet. Manager Nycole still have not contacted me about the problem. Pool was not working. Breakfast was a joke. Mrs. DKGenuine Expedia guest review
Response by Extended Stay America - Akron - Copley - West We received a copy of your review, and wanted to take a moment to personally respond. We are glad that you appreciated the spaciousness of your room; however, we are disappointed that your room was not cleaned thoroughly. We are reviewing your feedback with our housekeeping staff to ensure that they are following the steps we have in place to clean a room properly. We also apologize that the pool was not in service. We had an issue that caused the chemical levels to rise, so for our guests' safety we had to close it. The issue has been resolved and the pool is back open. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The room was ok for the price. The bathroom could have been cleaner than it was.Genuine Hotels.com guest review
Response by Extended Stay America - Akron - Copley - West I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the cleanliness issues in your bathroom. As this hotel’s manager, I can assure you that I have spoken to the housekeeping staff and reviewed cleanliness standards with them to ensure your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Spend the extra money and stay elsewhere"
We stayed at this hotel, one of many at this location, for 4 nights in June, 2014. This place is bare bones basic so don't expect any warm and fuzzies. The room was functional at best, no breakfast to speak of despite its advertised presence, and the hotel had little else to offer. Our second night was interrupted by 6 police cars in the parking lot […] breaking up a "domestic disturbance" among some of the guests. We should have spent the extra $$ and stayed elsewhwere. Read moreGenuine Hotels.com guest review
"hallway had many different bad smells and filthy"
Barking dog day and night all the way up and down the hall. Very dirty hallway carpet and many different smells none and none of them good!Genuine Expedia guest review
Response by Extended Stay America - Akron - Copley - West I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the dogs is truly regrettable. We are very sorry for your experience. In response to your feedback, I am taking action to ensure our guests are notified if their pets are being disruptive to prevent your experience from being repeated. As well, I am sorry for the odor you experienced in the hallways. I will be meeting with our housekeeping staff to review cleanliness procedures to ensure our hallways are always up to standard. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Fairly good for price, although gym is VERY smallGenuine Hotels.com guest review
"Good place to stay if your on the ground floor."
NIKI IS AWESOME!!! Cons: The live-in patrons must be controlled. There were three children staying on the third floor who ran around the entire hotel our whole stay. Very loud running up and down the halls on every floor!! Playing in the weight room and elevators!?!?! This is seriously unsafe and disruptive. We had to move rooms because we got sick […] of hearing them. This must be stopped!!! Read moreGenuine Expedia guest review
Response by Extended Stay America - Akron - Copley - West Jack - I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about Niki; however, we do apologize for the noise disturbances you experienced during your stay. In response to your feedback, I am working with the staff to improve our procedures for handling these types of situations so that guests are not bothered moving forward. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It is what it is, a place to sleep and shower. Room was well equipped for the "extended" stay, with fairly decent kitchen. don't expect much from the free breakfast, packaged muffins, cereal bars and coffee.Genuine Hotels.com guest review
"Very convenient, clean and enjoyable"
Needed a room with a couch and staff were very accommodating.Genuine Expedia guest review
Response by Extended Stay America - Akron - Copley - West It is so rewarding to read that you had a nice stay with us. I truly appreciate your comments regarding our staff being courteous and accommodating. I will make sure I share your comments with them. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Clean and Friendly place to stay"
This extended stay hotel was convenient and clean, with very freindly staff from the office to the housekeeping staff. Will stay again next year.Genuine Hotels.com guest review
Response by Extended Stay America - Akron - Copley - West Thank you for your wonderful review of our property. I am glad to read that you were pleased with the friendliness of the staff and the cleanliness of your room. I will make sure your comments get shared with the entire team. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Slept Five easily"
We were in town for a funeral and needed a place near the services. Fairlawn is great area of Akron,and that's basically where this hotel is - up on a hill with a bunch of other hotels and a couple of restaurants. It's not far from a mall and huge shopping area (Summit Mall, Market St). When we tried to check in, the clerk was on break, so we went down […] the street to Applebee's and had a beer while we waited. Check in was easy and the staff friendly. The room had a full kitchen, desk, dresser, couch, TV and two full beds. It could easily sleep 10 people if 5 had sleeping bags. Nothing fabulous - clean and comfortable. Coffee and very limited breakfast - granola bars, oatmeal, packaged muffins - with only a couple of chair to sit and eat/drink. Wifi worked, as did all appliances in the kitchen. We'd stay again - especially if ever for multiple days. Convenient and affordable. Read moreGenuine Hotels.com guest review
I had 3 rooms. Each room had a very bad smell. One room in particular had a very strong fish smell. The smell was so bad that we purchased air freshners at the local grocery store for the stay. The air freshners didn't work!Genuine Hotels.com guest review
"motel needs a make-over, pretty sparse breakfast"
this hotel needs a make-over, the carpet was stained and worn, the shower made a humming noise and the breakfast was sparse with a very limited selection of food items.Genuine Hotels.com guest review
"Only stay if there is no other place in town"
I booked this hotel for my wife and her girlfriends, 2 of which were coming into town, for a girl's weekend. Since the wknd was last min,they wanted a large room with a kitchen and didnt want to travel far, I gave this hotel a shot even though it had mixed revews and an unattractive look. What a mistake. My wife and her friends were put off by the drab, […] utilitarian look and the multiple security checks/buzzing doors that you have to pass through(You can't just walk into the lobby).The staff that greeted them was friendly, however the room they were given, though large,was drab and smelled "funky". On the way to it they passed a woman with revealing clothing escorting a man to an adjoining room(looked like a prostitute).While waiting for their final companion to arrive, they decided the needed to change rooms, too smelly, and the staff said OK As they were moving. they passed the same woman now escorting a competely different man to a different room. When their friend arrived, they decided to leave the hotel, finding much nicer accomodations across the street at Extended Stayamerica.They did not ask for a refund, they just wanted to get out of that hotel - paying for a room they didn't use and felt ahead of the game given the condition & clientele. The clerk at the new hotel indicated that Studio Plus is a rough place(knife fights he broke up when he worked there).Although you have to take comment w/gain of salt - the condition & clientele supports this view. Read moreGenuine Expedia guest review
"not to happy"
not happy this time with my stay. bath room not clean. one of your workers need customer service, whe worked on Saturday and Sunday during the day shift.Genuine Expedia guest review
We were in town for a funeral, so the circumstances weren't great. After a stressfull day, all we wanted was a good night's sleep. Instead, we heard the people above us, and the fire alarms went off twice! The room was spacious, but noisy.Genuine Hotels.com guest review
Nice hotel for the price. Location was great. In town for wedding.Genuine Hotels.com guest review
"Fantastic Pet Friendly Hotel"
The rooms were "clean" though throughout the non-smoking building it smelled of air freshner attempting to cover up the odor. The carpet in the room was filthy which I learned after walking barefoot to find my feet blackend. The staff were pleasant thought certaintly not professional in terms of greeting guests, and keeping inappropriate personal conversation […] in front of guests checking private. It is a great place to stay if you're looking for a reasonable price-and are your travels include an animal. Excellent pet friendly hotel with beautiful grounds on which to walk your animals. The additional plus of this hotel is that it is located within walking distance to amazing places to enjoy a good meal. Read moreGenuine Expedia guest review
Non-smoking was stinking with smoke smell. After 2 days moved to a different room, there was some smell in that room as well.Genuine Expedia guest review
"Nice room for the price."
Overall the hotel staff and room was good. Very warm reception when I walked in the front door. Rooms were spacious with a full-sized refrigerator, stove, oven and microwave. There was a fold-out couch as well. The only reason I gave them 3 stars, was because the walk down the hallway to my room was terrible. The over-powering smell of pet urine was […] enough to being you to your knees. This is coming from the owner of four dogs and a ferret. Read moreGenuine Hotels.com guest review
Great, everything was excellent. The staff was very helpful.Genuine Expedia guest review
"Studio Plus Akron"
Great location. Facility needs updating.Genuine Hotels.com guest review
Lot's of room at a great price. Some noisy neighbors upstairs but you'll have that any hotel. I would stay again!Genuine Expedia guest review
Very economical. You get what you pay for.Genuine Hotels.com guest review
Nice,, place and the staff was very helpful and I got to bring my dogGenuine Expedia guest review
"good for short stays"
Room kinda musty and bed uncomfortable. The halls smelled of smoke and somewhat mildewy. Stay ok for a couple days but cant imagine much longer. Staff very friendly and excellent location. You get what you pay for I suppose.Genuine Hotels.com guest review
room was spacious enough. The service was so-so. Lady who checked us in was a bit of a spacec cadet. Room above us had children running all day and night. thank god for bourbon. over-all good stay for the priceGenuine Hotels.com guest review
Great room for the price. Rooms were nice, they didn't have the exact room we had reserved, but quickly took care of the problem and gave us more than we would have asked for. Close to I-77 and downtown Akron, but in a good area. Plenty of restaurants cose by as well.Genuine Hotels.com guest review
"Great location, basic hotel"
Room was clean, property relatively well-maintained. The TV is in an awkward position for watching from the chair. This is a decent budget hotel. It's obvious they allow pets (there were scratch marks in the bathroom door frame), but I did not notice a pet odor. My only complaint was that someone (perhaps housekeeping) was in the room daily and would […] turn out the light I left on. I'm in favor of energy conservation, but as a single woman returning to a strange darkened room, I deliberately left one light burning for safety and security reasons. I would expect the hotel to respect this. Read moreGenuine Hotels.com guest review
"Would not stay again."
The desk service people were very kind, but I asked for a refresh service on my room for two days and never did get it, even after following up. The hotel is very run down - dirty carpets - beds are uncomfortable. Pets allowed and one was barking most of the night.Genuine Hotels.com guest review
"Rhodent feces and smoke!"
When I walked into the hotel it had a foul order. I should have turned right around, but I gave it a chance. The room itself was spacious, but the stench of smoke was horrible. It was supposed to be a non-smoking room and the front desk said maybe it was the smoke from the floor above filtering down. - Wonderful! The mouse feces in the room itself almost […] made me run from the place, but it was late and I was too tired to fight. Never, never, never stay here unless the option is the sidewalk. Read moreGenuine Expedia guest review
"Great location and care by the staff"
Brenda was excellent with an issue that I had with my original room. They moved us to a different room and follow up with us to make sure everything was okay.Genuine Hotels.com guest review
"studio plus in akron ohio"
Will never stay there again. We ask for a non smoking room and they gave us a smoking room that they put in a no smoking sign! How horrible. The window was even open when we arrived at 10pm.. I feel they were still trying to air the smoke out. By morning all of our clean clothes smelled like smoke and everything else we brought into the room and we […] had to go to our daughters to wash everything so we could wear it. The hotel was not sorry at all. Don't stay here! Read moreGenuine Hotels.com guest review
"Studio Plus is a great bargain"
I've stayed here twice now. This isn't a 4-star inn, but they don't claim to be. The price is great & the staff are very friendly. It's great to have a kitchen & the cable channel line-up is adequate. There was a mix-up regarding the room I booked on my most recent stay & they corrected it immediately. The only downside was during check-out on 1/1/2012. […] A new employee was being trained by another when a older woman (apparently a hotel manager) stepped in front of me, interrupted my check-out process & demanded a 3-hole punch. She was very nasty to the two girls working there - not to mention disrespectful to me as a customer. Overall, I would recommend Studio Plus. Read moreGenuine Hotels.com guest review
"Studio Plus Akron - Copley"
Can't beat it for the price.Genuine Hotels.com guest review
"The hotel was ok, b"
The hotel was value for money but, TV channel options were limited and breakfast options was very limited and not nice.Genuine Expedia guest review
"adjcaent to area we were working in"
I was NOT happy with the room. It was to have been NON SMOKING. The airconditioning was on FREEZING when we entered the room. Why? To hide the smoke. It was very much a former smoking room. It is an old place with some ungrading - bathroom, sprinkler system. Beds and linen were apparently clean. I would have moved elsewhere but found upon reading the […] fine print that I would not have had a refund! So, we tolerated it for the three nights. There was NO service as nothing is done in the rooms for three days. The price was still about the same as most other motels, so didn't see any savings because of no service. There was no breakfast service like many other facilities have these days for that price. In short, I wold NEVER return. Read moreGenuine Hotels.com guest review
"Ok if you need efficiency unit"
10/20/14 Fred R Ontario's Highlands, Canada
It was Ok for a two night stay. Unfortunately , we could smell the cooking next door. It didn't last forever and seemed to be coming in the bathroom vent so we closed the bathroom door and it was better. There was no bathroom fan just a vent in the ceiling ?? There is a good cup of coffee in the morning at 6:00 with a couple of prepackage muffins and a bit of fruit but count on going out for breakfast. The room was clean and we were not entitled to housekeeping on a two night stay. Slow Wifi is free but you can pay to upgrade. Haven't seen that before. As I said , it was OK but I will try elsewhere next time.
"dirtiest hotel ever"
09/06/14 NJmailman New Jersey
Had reservations here in August. Drove 6 hours arrived at midnight. rang bell for service and entered the office ( wow it was even dirty in the office , the carpets were stained ). Was given a room on second floor that on first sight didnt look to clean. Opened up sofa bed for our daughter and it was broken , stained mattress and food crumbs on top and under sofa. Just didnt look clean at all and had a funky smell. caught noght manager in hallway and told him. He went and moved us to anither room. Not much better , the room smelled carpet dirty , and to top it off the bed was messy as if someone slept in it and threw the covers back on. then my wife noticed an open used soap in bathroom. that was it for us. Demended a refund. this was actually the dirtiest place i have stayed and we are not 5 star hotel people either.
"Avoid staying here"
08/03/14 knitgusknit ohio
Spent the weekend here for the golf tournament and it was awful. Starting in the lobby you are greeted with the reek of smoke smell everywhere. Even the nonsmoking floor smelled. Don't look down because the floors in the lobby are filthy and the carpets in the halls are no better. Between the smoke smell and the cooking odors, it was awful. Fortunately we ate all meals out. They are trying a "new plan" and now the rooms come with NOTHING in the way of utensils and you have to ask for them instead. Seems to be the reverse of any basic customer service system! We will never return and I would suggest you avoid at all costs. The only positive things I can say is that the ladies working the front desk were friendly and the rooms appeared to have a recent coat of paint, but it didn't make up for the deplorable conditions. AVOID!!!!
"Worst hotel I've stay at it"
08/03/14 Almans2009 Missouri city
This place is terrible. If you are looking for a overnight stay, STAY AWAY from here. Room was gross, patches of paint on walls, carpet dirty, molding from walls peeling off. The common areas are equally disgusting. I would have rather slept in my car. Elevator was also broken. They don't clean room daily, only if you stay for more than 6 days.
"Rita is the worst clerk"
07/22/14 jim w Phoenixville, Pennsylvania
I called to make a res ervation for 8 rooms for 6.5 months to open a new reataurant in the area. Would have been a great location. We always used these properties when we travel. NEVER AGAIN!!!!! This was the worst. When I called I informed the rude lady RITA that I would be looking for monthly rates and bef ore I got that out of my mouth I heard ringing. I was trying to say that I wanted monthly rates and to know the last dates of renovations. She apparently didn't want to answer that. So when the ringing stopped and a lady got o the phone I asked her those questions in which she didn't know one answer. She told me to call the property directly that they could help me with that. So I did just that. And I asked the lovely rude RITA why she did that. She than inturn laughed at me and said she didn't have to answer thise questions. She don't know. I advised her I felt that if I was going to stay there that information is important. She hung up on me. I called back and she said when I asked for the GMs voicemail that I can just call back. I told her no. She can take a message. Rita ia very rude. We neeed this place it was so convenient. But mm ow it wil be worth taking our 8 rooms elsewhere. They must not need the business. After reading the reviews it seems that the rudeness is consistant at this property. And I'm sorry no manager can convince me that its everyone else and not them. Sooner or later you have to know without customers you aren't needed. Cuatome rs make the business. We as leople need to stand up and say we won't spend money at businesses like these.
"Staff has terrible attitude, dirty carpet, paid more than reservation"
07/06/14 Luxury L Akron, Ohio
The staff here is very careless, unprofessional, and do everything in their might not to give discounts or refunds when you experience a problem. They argued with me upon checking in and again upon checkout about the price I reserved online saying I must've been wrong how is that when I have email confirmation stating the prices? But I will still charged more and the room and entire hotel has filthy carpet. I actually saw another review about the carpet so this is an ongoing problem and they obviously refuse to clean it. There was another problem that I will not share because it was not confirmed by a professional but they refused to do anything about that as well. My room was never cleaned during my stay. They do not like to take responsibility and admit to being wrong and solve customer concerns and problems. The poor customer service was worse than the actual problems.
"Vegan is right"
05/28/14 Hotel S Chicago, Illinois
Same as him except I didn't see any cockroaches. With all the issues we had on our stay we actually stayed there. If we would have seen cockroaches, we would have we would have left as well. We were under the impression it was a hotel, but conditions seemed to be more appropriate for a motel than a hotel. They left the lights on for us but other than that worse place I have ever stayed at.
10/29/13 Venkata D Atlanta, Georgia
Not a great hotel to stay on long term.for temporary stay it is ok. Maintenance is very poor. Breakfast is free but not healthy. Written fruits are served during breakfast. Staff are cooperative and friendly in bature
"The price is right...but there are alternatives...so check around"
10/23/13 cuzinbuzzy Buffalo, New York
Stayed there for a couple of nights....for 70 bucks to get a full kitchen and a living room is a great deal.....but the place is kind of beat up....our room was worn...and not especially clean (the toilet was moldy)....the AC was right next to the bed and the deflectors were broken and it blew right on me all night....very uncomfortable....but the bed was comfortable...but it was large and the location was right....has an elevator which some ESM's don't have....we have since stayed at other properties in the eara (see my other reviews if you want)....so this place won't be our first choice when we stay in the area...but it's nice to know it's there....
"Great place if you enjoy sharing your room with cockroaches"
10/12/13 Vegan_Aurora Detroit, Michigan
As an interpretive naturalist, I camp frequently. I don't mind insects, scat, or dirt. I requested non-smoking accommodations over the phone and was given a room in the non-smoking section of the building. The room smelled of smoke. The second room offered just smelled musty. When I turned the light on in the kitchen area of the second room, a small cockroach scampered under the cutting board and towels that had been placed on the counter. I gently collected the cockroach in a towel and turned to leave the room. When I opened the door to the room to go to reception, another cockroach fell from the ceiling. Worn, dated furniture and thoroughly stained carpet in the lobby aside, I have fewer insects in my tent when I camp. After many clicks on the computer, the person on staff checked me out and refunded the money to my credit card. I released the cockroach outside in the shrubbery.
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