All hotels in Summit, New Jersey, United States of America
1 room, 2 adults
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570 Springfield Ave, Summit, NJ, 07901, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 171 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.0
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.5
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5.0 / 5Outstanding
"LOOK NO FURTHER!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is definitely worth your money! The hotel room was very clean and comfortable. The staff was friendly and accommodating. The continental breakfast offered numerous choices and was delicious. If you are looking for the perfect stay at a great price, this is the hotel for you!
Genuine Hotels.com guest review
1 night family trip Jun 27, 2015
Chris F.
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very friendly staff. Beautiful well maintained historical hotel. Great bar with excellent food. The grounds were nicely landscaped. We enjoyed our stay.
Genuine Hotels.com guest review
2 night family trip Jun 5, 2015
David
US
4.0 / 5Excellent
"just like home"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
everything went well
Genuine Hotels.com guest review
2 night family trip May 9, 2015
A Traveler
US
3.0 / 5Good
"Lost in time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Can't help but think this should be a grand old hotel, unfortunately not. My in-laws had their wedding reception there, we could recognize wall fixtures and some furnishings from their photos - they've been married over 60 years! This place is in need of serious modernization, rooms are like going back in time to the 70's, 60's... Everything else was great - staff, restaurant was good, great area.
Genuine Hotels.com guest review
3 night family trip May 16, 2015
pete
US
4.0 / 5Excellent
"A tip of the Hat to a Grand Old Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Grand Summit is an older hotel, catering mostly to business travelers and guests for weddings/events. Rooms are small, typical for hotels from that era, but generally comfortable and well maintained. Service was friendly. Biggest surprise for me was the Hat Restaurant--food was not fancy--mostly burgers and a variety of appetizers, but there was live music and definitely a livelier atmosphere than what you'll find at most suburban hotels, and it was definitely more enjoyable than what I had anticipated.
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
A Traveler
US
5.0 / 5Outstanding
"The Grand Summit Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was very nice and comfortable. Great restaurant and food exceptional! Staff very pleasant. Would gladly stay here again!
Genuine Hotels.com guest review
3 night family trip May 8, 2015
A Traveler
US
4.0 / 5Excellent
"Cozy ole historic hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely old historic hotel , cozy and well appointed!
Genuine Hotels.com guest review
1 night family trip Apr 11, 2015
Marianne
US
4.0 / 5Excellent
"a well needed break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and myself decided on The Grand Summit Hotel because of location,elegance and a well needed break from daily routines.It worked!!! Thank you!!!
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
cynthia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was in Summit New Jersey for a business meeting. The Grand Summit was a very nice hotel, with a wonderful historic flare. Hat Tavern had a great atmosphere and delicious food. I look forward to staying there again in the future.
Genuine Expedia guest review
Other trip Feb 26, 2015
A Traveler
US
3.0 / 5Good
"nice but uncomfortable"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel services was Great. But the linen was torn and The bedding was uncomfortable.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Stay at Grand Summit hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed Two nights. Hotel is a renovated older hotel with charm. The bathroom was small but updated and very clean. I enjoyed my stay. The breakfast downstairs was good and the servers very friendly. Bed was comfortable
Genuine Hotels.com guest review
2 night business trip Feb 5, 2015
Patricia D
US
4.0 / 5Excellent
"Weekend in Summit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Grand Summit is a good hotel to stay at. Definitely the best breakfast buffet of many that I have had, Staff very friendly and accommodating for late check in. Bed was comfortable although a little hard as were the pillows. WiFi easy to access and worked well, TV is okay butImlike a better picture. Have stayed here before and will again, mostly because location is so convenient to where the family I visit lives.
Genuine Expedia guest review
Other trip Jan 28, 2015
Martha
US
5.0 / 5Outstanding
"convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A lovely older hotel with charm. Beautiful and comfortable lobby with continuous gas fireplace. The bar and restaurant downstairs were excellent.....good food and drinks. The breakfast was impressive
Genuine Expedia guest review
Other trip Jan 18, 2015
Savannah
US
4.0 / 5Excellent
"Old School"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice unique place to stay. Homey, ski lodge atmosphere. Great burger at "The Hat" resturant in the basement of the hotel.
Genuine Hotels.com guest review
1 night business trip Jan 6, 2015
Michael
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Grand Summit is a nice, well-maintained hotel that is reasonably priced. The hotel is clean and the staff is very responsive, polite and pleasant. They have a very good breakfast buffet that is included in the price of the room.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
A Traveler
US
2.0 / 5Fair
"Noisy"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
With weddings and events there often, ask for a room in a wing far away.
Genuine Expedia guest review
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I love this place! Cozy, comfortable. Great restaurant!
Genuine Expedia guest review
Other trip Dec 11, 2014
A Traveler
US
2.0 / 5Fair
"Exhaust Fan"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I believe my room number was 238 (second floor) and outside the window was a large exhaust fan that ran all night. If wasn't a gentle hum that might put some to sleep, instead if was a rather loud roar!
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"??"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Brief overnight - nice dinner in Hat Grill - good hamburgers. Breakfast mediocre
Genuine Hotels.com guest review
1 night trip Nov 24, 2014
Edgar
US
4.0 / 5Excellent
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It's located in a quiet neigborhood, they provide you the best care. The personnel is very kind and available 100% of the time, in my opinion is the best hotel of the area. It is close to the train station about 10 minutes walking and close to atlantic overlook hospital. I strongly recommend you this hotel.
Genuine Expedia guest review
Other trip Nov 25, 2014
Esuardo
US
4.0 / 5Excellent
"A gem"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fabulous location, room was completely redone and spotless, great rate and free breakfast Included. Will stay again.
Genuine Expedia guest review
Other trip Oct 19, 2014
kathy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice Hotel. Lobby is a bit dated but the room was nice and clean.
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
"First solo trip in many years"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was totally satisfactory. I would return to the hotel without question.
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Arthur
US
3.0 / 5Good
"Grand needs a facelift."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel in general is in need of maintenance and a facelift. It's conveniently located and within walking distance of town. I remember the Grand in her younger days when it operated under a different name. I would stay there again but would love to see her brought back to her old glory. There really isn't a hotel as convenient as this in Summit.
Genuine Expedia guest review
Other trip Sep 29, 2014
Barbara
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
2 of the 3 rooms had the commodes to close to the wall so for a person of any size it was almost impossible to use and they were low to the ground so if you are tall it was a little ackward.
Genuine Hotels.com guest review
3 night family trip Aug 14, 2014
j moore
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The bathroom in the "old" section just need a little fine tuning...commodes in 2 out of 3 rooms we rented were situation to close to the wall and to low to the floor.....not made for "today's" traveler who is taller and wider....but other than that everything was terrific!
Genuine Hotels.com guest review
3 night family trip Aug 14, 2014
j moore
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I showed up at the hotel and the concierge didn't acknowledge us. He didn't open the door or ask if we needed help with our bags. The room wasn't ready at check in time and finally after 11/2 hours they finally found a different room. The wait staff lacked any kind of real social skills. I would not recommend this hotel for the price.
Genuine Expedia guest review
Other trip Aug 6, 2014
Phil
US
5.0 / 5Outstanding
"Good location to NY City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel Staff are very professional & helpful. Glad to stay there for 12 days.
Genuine Expedia guest review
Other trip Jul 19, 2014
jim
US
4.0 / 5Excellent
"Convienent to New York City"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel suited our needs for our visit. I especially prefer our room close to the pool & since it has an outside sitting area for family & friends to visit us. The staff are always courteous & helpful when you need something. I would recommend this hotel to anyone travelling to New York City since it is only a 5 minute walk to the train station & a 35 minute train ride into Penn Station. They also have Starbucks coffee available in the lobby 24/7 along with assorted flavor teas. The complimentary breakfast buffet is always good and perfect to start off your day. The Hat Tavern Bar located downstairs is also very quaint & offer local beers as well. Overall our stay was pleasant as usual.
Genuine Expedia guest review
Other trip Jul 7, 2014
Reen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
Born in Summit, I was familiar with the location and appearance of the hotel. Now I know what it is like to stay in one of the rooms. Although the building is old, it has been renovated and upgraded, making it fit into today's lodging. The room could have been a little bigger, but we found it all right in size since we would be using it for each night slumber, as we would be away all day visiting the family,friends and/or local attractions. The bathroom was modern, bright and had the usual amenities. One dissatisfaction was the dampness we experienced upon entering the room, the result of the air conditioning unit, I sure. We were glad the breakfasts were included in the cost of the room. The variety of selections certainly appealed to ourselves and to our young sons who enjoyed being able to whet their appetites which carried them well into the hours of the day. By all means, since the Price Was Right....when we visit New Jersey again for future family gatherings, we will once again become temporary residents at the Grand Summit.
Genuine Venere guest review
Other trip Jul 5, 2014
A Traveler
US
2.0 / 5Fair
"Only in Tri state area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Only in the trip state area do we pay for accommodations so dilapidated. I get it, it's a landmark of some historical significance. And to be fair, the bar downstairs was hopping. But the gym was literally a walk in closet, the room not much bigger. Both fine, but for the almost $300 price? So embarassing what our money goes towards when you get close to NYC. If you need a comfortable bed in the area, and not much else, and money is not a problem, then this hotel is for you...
Genuine Hotels.com guest review
1 night trip Jun 26, 2014
RobNEBDM
US
4.0 / 5Excellent
"Best breakfast buffet ever!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable, old world surroundings in this historic hotel. Room was clean and comfortable, if a little small. The restaurant, Hat Tavern, served excellently prepared burgers and fries and their breakfast buffet was the best I have had in years. Food was beautifully presented and perfectly prepared. I will definitely go back.
Genuine Hotels.com guest review
1 night trip Jun 28, 2014
Sdionnac
US
3.0 / 5Good
"Not so grand!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed here for three nights for a family event. It's a quaint old hotel in need of updating. I would not refer to it as grand at all. The staff is accommodating, breakfast was good and the beds were comfortable. The furniture is just very worn looking. Towels are rough and scratchy and the elevator is filthy.. With some tlc this hotel could return to the grand status in its name but right now, not so much! The Hat Tavern was excellent. BTW a $9.50 per night fee for parking is added to the bill!
Genuine Expedia guest review
Other trip Jul 1, 2014
J
US
4.0 / 5Excellent
"Nice hotel close to New York"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
All was great except at check out only to discover that our stay was charged to another credit card, thankfully our sons, but he left the day before and our three day stay was charged to his credit card. While this worked out just fine due to the family involved this could have been very inconvenient had the charges been put on a strangers card.
Genuine Expedia guest review
Other trip Jun 29, 2014
Lynn
US
4.0 / 5Excellent
"Historic comforts"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A very nice hotel. The rooms are small, just a bed and coffee table. But it was perfect for one adult and two small children. My only complaint would be the charging of all the extras. It was $20 a night for a crib, and $9.95 to park in the parking lot. However it was all very well worth it. The morning breakfast included French toast, eggs, bacon, sausage, fresh fruit, bagels, donuts, and cereal. The staff was also very friendly and it was an easy drive off the interstate. Would definitely stay there again. Was a good halfway point between Easton PA and Yonkers NY .
Genuine Expedia guest review
Other trip Jun 26, 2014
Carrie
US
4.0 / 5Excellent
"Clean and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here because it was close to the function we were attending. It's an historic hotel. The room was clean and the bed and pillows were very comfortable. There were only 2 outlets in the room and 1 in the bathroom. So it was hard to find a place to plug in the computer and chargers, etc. I did not like having to walk through a wedding cocktail hour to get to the front desk. I felt like I was intruding on the party.
Genuine Expedia guest review
Other trip Jun 23, 2014
Linda
US
2.0 / 5Fair
"Location is good"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The air conditioner was making too much noise. Can't turn off - it is hot.
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
2.0 / 5Fair
"dated environment"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The room I was in was large but the beds were very uncomfortable, the pillows were hard and thick and I could hear people walking in the hallway.
Genuine Expedia guest review
Other trip Jun 11, 2014
A Traveler
US
3.0 / 5Good
"Nice old hotel, charming"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Not your usual hotel. This place was built in 1800s. Very nice spacious room! Breakfast buffet was great!
Genuine Hotels.com guest review
1 night business trip Jun 5, 2014
Carry
US
3.0 / 5Good
"Don't be fooled by the name"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
This hotel was formerly the Summit Suburban Hotel. It is the last vestige of an era when Summit was accessible by train as a vacation getaway for wealthy New Yorkers and several large hotels graced its maple tree lined streets (1890's). Sadly despite valiant efforts to rebrand it as a classic old venue, the name implies the elegance of a bygone era but fails to deliver on the same. Rooms and elevators are small and although maintained appear a little shabby. Our room and hallway smelled musty and the bathroom was small and contained only a shower with no tub. The very faint odor of cigarette smoke was also detectable in certain common areas of the hotel. Rooms lacked modern electronics hookups as well as refrigerators and microwaves. Far too few electrical wall receptacles for modern traveler's needs. Business center was adequate. Being the only hotel in Summit proper has enabled them to operate without having to upgrade and offer amenities that are standard at comparable properties. They charge guests a nightly $9.95 fee to park in their lot. Parking is typically included at other venues in the area. Overall not worth the rates they charge. If they would substantially invest in upgrading and modernizing the property this would be a very nice place. I feel they are gouging because of their monopoly in posh Summit.
Genuine Hotels.com guest review
1 night business trip May 17, 2014
Matt
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Older hotel with smallish rooms. Clean & comfortable but needs updating. No fridge or microwave. A pretty good included breakfast. Great location: walk to town & train. Lots of activity in meeting rooms such as weddings etc.
Genuine Hotels.com guest review
4 night trip May 2, 2014
Beachman
US
4.0 / 5Excellent
"Old-style hotel, a bit dated but still charming"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Old-style hotel, a bit dated but still charming. Very quiet rooms; lovely traditional lobby; rooms are spacious and welcoming; generous buffet breakfast. In-house tavern is pretty awful -- bring your own snacks.
Genuine Expedia guest review
Other trip Apr 17, 2014
R
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
This hotel was probably beautiful in its day but it is very tired and needs some serious updating
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
Mary ellen
US
3.0 / 5Good
"Only hotel in town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Reason we stayed was that it was close to where we wanted to be. The room was comfortable and the staff in the restaurant were very nice. Good breakfast buffet and excellent lunch. On our last day the TV cable in our room was not working. It didn't get fixed before we left. It was a nice hotel but over-priced.
Genuine Expedia guest review
Other trip Apr 8, 2014
Martin & Nene
US
3.0 / 5Good
"Small rooms"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed for one night. The rooms are very small. The hot water in the bathroom took a while to become hot. In the early hours of the morning we realized that the sink in the bathroom was leaking. We did not bother to complain as we were leaving in a few hours but had to put a few towels on the bathroom floor. We requested a refrigerator in the room as I had a baby and needed to store some baby food. It was an additional $20 and so was parking ($10). The front desk staff was courteous though. It is an old building and the ambience in the lobby was very appropriate. The breakfast was good.
Genuine Expedia guest review
Other trip Apr 5, 2014
GP
US
5.0 / 5Outstanding
"Lovely, well-maintained."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is a lovely old hotel, but well-maintained and obviously refurbished. The bed was very comfortable as were all the pillows; plenty of amenities, very, very pleasant staff and perfectly clean.
Genuine Expedia guest review
Other trip Apr 3, 2014
E
US
4.0 / 5Excellent
"Great location to downtown Summit"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel was in a great location to downtown Summit. Just a short was to great restaurants! The neighborhood is very friendly and clean. The hotel had lots of character and charm. I would definitely stay there again in future visits to the area.
Genuine Hotels.com guest review
3 night business trip Mar 10, 2014
Kaylin
US
3.0 / 5Good
"Convenient to downtown Summit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel was fine, but there were a few little maintenance things that I found annoying. The door hardware (keycard access) is old, and without the "arrow" indicating where the stripe should be when inserting your card, it can take a couple times before you get the green light. A subtle annoyance. An electrical plug cover plate in my room wasn't secured fully in the wall. Window screen was ripped. Little things that showed some maintenance neglect. But it was fine. I guess I expected a little more for the money.
Genuine Hotels.com guest review
1 night trip Mar 7, 2014
Chris Cornog
US
3.0 / 5Good
"Third Party Reservations"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I booked my reservation on Hotels.com. When I arrived I was given a room with a double bed overlooking the air conditioners and back side of the hotel. I called the desk to see if this was the only room they had available, could I get a King? They stated that all the rooms on Hotels.com were Queen/Double. I distinctly get the impression they give the third party reservations to their least desirable rooms. They did end up moving me to a King with a $20 up charge and my room was STILL in the far far back of the hotel. I do not think they understand the value of third party sites brining revenue to their hotel.
Genuine Hotels.com guest review
1 night trip Feb 19, 2014
Kelly A.
US
3.0 / 5Good
"Should have been better"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I had a room on the lower level. Not as nice as rooms that I have stayed in upstairs. Very drafty and the TV reception was terrible. Also very noisy since you could hear everything on the floor above. WiFi and cell phone service do not work well in this hotel.
Genuine Expedia guest review
Other trip Feb 20, 2014
Bob
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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