Good hotel, excellent location within walking distance from all the good places, Great customer service and friendliness. I highly recommend it due to its service and people.Genuine Hotels.com guest review
Response by Holiday Inn Resort Waikiki Beachcomber Aloha, Glad to hear that everything went well and that you enjoyed our fantastic location as well as the great service that we provided you. Thanks so much for the recommendation and I hope that it doesn't take you very long to visit our islands once again. Aloha, Pam Yagi Assistant General Manager
The staff was great. The room was fine. Not outstanding but comfortable enough. We faced west and got a complementary upgrade to partial ocean view on the 14th floor. However, the 'view' was a tiny sliver that really didn't warrant the term 'view.' In addition, even with the patio door shut, all we could hear was the incredibly loud a/c unit on top […] of the building next door. Very disappointing. Read moreGenuine Expedia guest review
Response by Holiday Inn Resort Waikiki Beachcomber Aloha Dar, We do appreciate the comments that you've provided us. It helps us to plan for future improvements and the ones you mentioned are great. I do hope that you had a great visit to our islands. And thank you for mentioning that our staff was great. We do pride ourselves o n our island hospitality. Aloha!
"Everything is great!"
Close to Beach, right in downtown, easy for shopping and dinning,really enjoy teh stay! Next time, for sure stay here.Genuine Expedia guest review
Response by Holiday Inn Resort Waikiki Beachcomber Aloha Adam from Shanghai, China! I'm so glad that you had a great stay. Waikiki is awesome and it does have so much to offer. I hope that we can host you again when your return to Hawaii. Aloha, Pam Y.
"great location, nice staff"
Perfect location right in the middle of the hustle and bustle of Waikiki. 5 minutes walk to the beach, many, many dining and shopping options in walking distance. The staff is super friendly and accomodating (we changed rooms once and it was not a problem). The rooms are a bit small (especially the bathroom) and we were not able to get a king size bed, […] but those were only minor annoyances. Try to get into a room on a higher floor when you are there. When we stayed here, the hotel was pretty much booked out and we only got a room on the 5th floor overlooking a roof and a huge a/c :-( Late checkout possible when they are not booked out! Read moreGenuine Expedia guest review
Very convenient, in heart of Waikiki. Avoid renting a car except to drive around the island, besides, Shuttles & cabs are plentiful and the hotel parking is too high @ $30/day. Deskman Reid was very gracious and helpful. Don't miss Happy Hour at Shore Bird on the beach.Genuine Hotels.com guest review
"Great for couple and family"
I have a wonderful time stay at Holiday Inn for 5 days during the Christmas time. It is worthwhile to recommend family or couple who are in honey moon. The hotel closes to the shopping center, Waikiki beach, and food market, which you can walk to reach. Personally, the condition of room is much better than those kinds of expensive hotels.Genuine Expedia guest review
Hotel was clean and convienent. We stayed two nights and talked to several concierges who didn't seem to know what they seem to know what they were talking about and were a little pompus about it. If you are a self-sufficient traveler, the price was right for this one.Genuine Expedia guest review
"Would rather still be in Hawaii"
Great location for the price. Room size better than most Honolulu hotels and the pool area with the small cafe was great to relax in. Clean and comfortable bed always nice after a long flight.Genuine Expedia guest review
"Be wary of extent of customer service"
When I arrived back to my room one night, I had to call the housekeeping desk for someone to collect the old towels and furnish new towels. Housekeeping apologized and asked if I had the "do not disturb" sign hanging outside my door and I confirmed that I had not. Housekeeping called back asking if I was sure no one had come to clean my room as the […] housekeeper responsible for cleaning my room had logged my room in as having been cleaned. I confirmed once again that the room had not be cleaned as everything was left untouched including the tip we left out for the housekeeper. I was thanked for my response and was informed that someone would be notified. Upon check-out, I informed the front desk that I did not receive housekeeping during my full stay at your hotel. Again, I received a quick apology and was informed that I was all set for checking out. There is a sign that sits in the vanity area next to the bathroom sink that indicates that guests should notify the housekeeping desk or the front desk if they have received unsatisfactory service and would not have to pay for that portion of their stay. I spoke with both housekeeping and the front desk and no one mentioned that I would receive any sort of discount for my stay at your hotel. If the hotel does not intend to uphold what it means on that sign posted up in the vanity area, I would suggest that that sign be removed from each hotel room so as to not create false advertising. Read moreGenuine Expedia guest review
"Great location and overall great place"
We stayed here with our two young kids and we really enjoyed our stay. Great location, close to all major shops and restaurants and only a 5min walk to the beach. We will definately stay here again.Genuine Expedia guest review
"Great place, convenient, clean and comfortable"
It was great! Hotel is clean and nice. room is a little too small.Genuine Expedia guest review
jennifer at the front desk is a classic example of aloha. she was wonderfully helpful every time we visited with her. the hotel is in the midst of waikiki, great location, plus their security was good. get a room higher up and you'll have a decent view. lower rooms overlook roofs. join their club membership and you can have late check out for half price […] (6pm) if available. great if you have an evening flight. the bathtub was made for a child, only useful for adult showers. you have to use the street level elevator entrance is you have a baby stroller. that entrance area is noisy and more industrial looking. this is the only fault we had. Read moreGenuine Hotels.com guest review
"Excellent hotel for family stay"
Was a very clean place to stay! Good view close to food, shopping and the beach! Would highly recommend!Genuine Expedia guest review
Everything was at least satisfactory. Enjoyed having Margaritaville on the property. Drinks were a little high. Location was very nice. Close to most everything.Genuine Expedia guest review
"This is a perfect place for honeymooners."
This resort has beautiful rooms and gardens and pool and beach! It is right next door to Whalers Village shopping and across the road from the golf courses. It managers to be peaceful in this great setting.Genuine Expedia guest review
"Clean, Friendly and central location"
The ENTIRE staff was very friendly and helpful. We had a 'partial ocean view' room that was on the side corner. Could see clearly to the west, partial beach & sunset view from the balcony, and could clearly see inland. The room and overall hotel was very clean and comfortable. We had no problems with the room at all, and any questions we had were promptly […] answered. Staff knew the area very well. We had a late night flight out and the hotel was able to hold our baggage in a secure area after checkout until we needed it. The hotel also let us use a courtesy room to freshen up prior to heading to the airport. The location of this hotel is great - we did not need a car at all - everything in walking distance. The tour guide/staff on site was very helpful also. Easy access/pick up for any tours you may want. We recommend the 'Paradise Cove Luau' very highly. Read moreGenuine Expedia guest review
Hotel was nice, the side of the hotel we were on was very noisy. I wish the doors were more sound proof. Our view was okay, a little ocean, some moutains, mostly city. We were on the 8th floor. Our tub was super small, I expected a bigger shower. Overall, it was managable and we had a great trip. We kept a privacy notice on our door the whole time […] and it was well respected. It had a great location. Close to anything imaginable. Beach, resturants, stores, shopping, etc. Read moreGenuine Expedia guest review
"Great hotels for couples"
Great hotel. You get to experience a aloha feeling from the second you arrive. Clasy but relaxed atmosphere.Genuine Expedia guest review
"A great place to stay"
This hotel is great. It's right in the middle of Waikiki, across the street from the beach, lots of markets all around it for shopping, and lots of places to eat nearby. The pool and hot tub are very nice, although we did most of our swimming in the ocean. The staff was excellent and the concierge was very friendly and helpful with coordinating our […] activities, but you should probably shop around for tours and other activities, because you can often get better prices elsewhere. We had an excellent stay and will be staying at this hotel again the next time we are in Hawai'i. Our room was cleaned thoroughly every day, and the facility is in great shape and very modern. Pro tip: After you check out (at or before 12:00 noon) you can go back to the hotel and use the Hospitality Room, which is just a standard hotel room that they let you use for half an hour to shower and clean up before you fly home. It's free and a very nice option if you want to hit the beach one more time before you leave. Read moreGenuine Expedia guest review
"Overpriced; not great location"
I wanted a nice first night in Waikiki so I chose a hotel room that cost a bit more than usual. I was really disappointed to see the room we got. It was clean, and had a large King bed, but the bathroom was tiny with no bathtub, and our view was of the air conditioning vents of another building. We could hear them all through the night. Overall, I was […] very dissatisfied with my stay based on the high price and lack of payoff in experience. Read moreGenuine Hotels.com guest review
"Great location! $30/day for valet parking..."
Our 2nd time staying at this hotel. Great location - close to Waikiki beach, shopping, good food, and the International Marketplace. The staff is very friendly. Only downfall was $30/day for valet parking with no self park option. But it ended up being a nice luxury to have door to door service for parking without having to look for a parking space […] . Read moreGenuine Expedia guest review
"A great choice!"
A lot of things to like about the Waikiki Beachcomber: - Terrific location - Extremely clean and well maintained - Got a room upgrade cause we were honeymooning - Our flight wasn't until late evening on the day of the checkout and the hotel gladly held out luggage for us - Very comfortable room - Staff was very friendly and the expedia concierge desk […] at the hotel helped tremendously with the activities The only negative I could find was that the hotel offered little amenities in the sense that there was no complimentary breakfast. No room service either. Overall EXCELLENT value for money. Read moreGenuine Expedia guest review
Response by Holiday Inn Resort Waikiki Beachcomber It sounds like you had a great honeymoon in Hawaii! Thank you for the kind comments. We hope you had a great trip and that you'll come back and allow us to host you again. Perhaps on your first anniversary?
This is at the heart of Wakiki. So other than the convenience, be prepared for the crowd and noise. Room is in decent size and is very clean.Genuine Hotels.com guest review
Response by Holiday Inn Resort Waikiki Beachcomber You totally got it right; we are in the heart of Waikiki. It's a busy and great location and it's one of the reasons why so many choose to stay with us. So happy your room was clean but our housekeeping will be happier that you acknowledged their work. Mahalo and hope you had a great vacation!
"Close to beach & shopping"
Clean & comfortableGenuine Hotels.com guest review
"In the heart of the city"
Two thumbs for the location. It's in the heart of the city. We had the partial ocean view....and yes, it was partial alright - from afar. Overall I give it a 3.5. It's better than OK but not quite a 'Wow'. Staff was very nice too.Genuine Expedia guest review
Shower Drain was full of hair it took two days to get it fix , we had to shower standing on 4" of water , room Cleaning knocking on your door at 8am , And Day of chk out we had the phone ringing at 6am as a reminder every half hour until 8am as if we need it to get reminded of check out time ,They close the pool early and start removing chairs and tables […] even before you get out of the water , the lobby feels like walking through a mall it gets crowded because of the show they have everyday ,they over charge us $90 for parking we did get our refund but had to wait days , By the way me and ny family go to Waikiki at least Three times a Year so we have stay on different hotels , I honestly wasn't impress , overprice Read moreGenuine Hotels.com guest review
"Good room not on the beach with no view."
Great hotel, but the Beachcomber is not on the beach. It is a block from the beach. Room was great, but our room overlooked the AC system and very noisy. Moved to another room the was a little quieter. Still the view was of the roof over the restaurant. Expedia advertised room with a balcony, but it was not usable.Genuine Expedia guest review
Our view was of a roof and nothing more. The shower was so small that you couldn't turn around.Genuine Expedia guest review
while the lobby and comon areas could use some up dating the room was nice bathroom a little small the location was great i would stay there againGenuine Hotels.com guest review
My only problem was that I drove from Pearl Harbour - this was my first visit. The traffic was frightful and slow, sidewalks crowded.. plus the sign to the hotel was subtle and I missed it on my first pass...once I returned (slowly on one way streets) and pulled into the valet area had great service. Very good staff. Helpful and pleasant.Genuine Hotels.com guest review
Response by Holiday Inn Resort Waikiki Beachcomber We are so glad you found us. I know that Kalakaua Avenue is busy and can be distracting with all the shops and hotels all around us. But we're glad you made it safely and that our staff was really good to you. Thank you for your kind comments and I'll be sure to share it with the rest of the team. We hope to host you again on your 2nd visit to our islands. Aloha!
"In a general a nice stay"
In general a reasonable choice for the location. Close to everything and just one block from the beach. Rooms in upper floors are much better than rooms in lower floors even within the same category. Connecting rooms request was not honored by the hotel at the time of check in apparently because it was not written in the reservation. Fortunately, I […] had a print out from Expedia as a proof of my request. Hotel staff made a copy and then promised to change our rooms the next day, which it happened. In any case, I think that the act of asking me for a kind of evidence of my request lacks professionalism and ethics. All these inconveniences made our check in process lengthy and kind of painful, especially after a long flight. Breakfast at Jimmy Buffet is ok, but not too many choices However, there are better alternatives outside the hotel. In a general a nice stay. Read moreGenuine Expedia guest review
Response by Holiday Inn Resort Waikiki Beachcomber Aloha and thank you for your comments. I'll insure that that are shared with the rest of the team as I think this feedback is really important in reaching our service goals. I apologize that your arrival experience was not as smooth as we would all have liked it to be. But I do hope that you enjoyed your stay at the hotel and your visit to our islands.
The only good about this hotel is location. The slow elevators, ice machines on only selected floors, the small room, the tiny shower and bath tub, the untrained staff (they just painted our room when we checked in and actually asked us to bring our own luggage down to the front desk when I asked to change room). I can overlook these things with a 3 […] star hotel, however, one thing I can't stand is that their idea of an ocean view room is really not what I expected. I could see the ocean by angling my chairs on the balcony by 90 degrees and getting the partial view as most of it blocked by other hotels. I don't know if that's due to the incorrect categorization or the staff simply didn't give us the right rooms. This will be the last time I stayed at a holiday inn. Read moreGenuine Expedia guest review
Response by Holiday Inn Resort Waikiki Beachcomber Thank you for taking the time to let us know about your experience. The information we gather here is very important and we truly value your opinion. I'm happy to hear you enjoyed our location since it's central to everything Waikiki has to offer. I apologize that the room's ocean view was not to your expectations. We do offer several different room views ranging from standard to premium ocean view rooms. If your travels should bring you back to Hawaii, I hope you will give the Beachcomber another opportunity to not only meet but exceed your expectations.
Great Stay over all. Quality beds, fantastic service, very good ocean view. pool was good, breakfast was decent. Margaritaville closed too early thoughGenuine Expedia guest review
Hotel location is great if you are going on vacation and not renting a car. Stores, resturants, malls, beaches, nightlife and even hiking and running trails are close by. This hotel is in the center of Waikiki but try to explore the island to see better beaches. The cleaning staff was great. The first day they came a little too early to clean our room […] but the days after they waited until later, which gave us time to get ready for the beach. Some of the front desk people were nice and helpful but others seemed to have an attitude. The elevators seemed to get croweded at times. I didn't like not being able to have a late check-out "late flight", but at least the hotel stored our bags and allowed us to take a shower in an empty room "30mins only" after a day at the beach. The pools is small but its nice to hangout there after a day at the beach and have some drinks from the bar. Overall, the location is what really matters and this hotel is in a great location. Read moreGenuine Expedia guest review
"Fantastic Location in heart of Waikiki"
Lobby above crowded Kalakaua Blvd at top of escalators makes hotel "away" from the crowds but still in a gret central location. Very nice, helpful staff!Genuine Hotels.com guest review
We had a robbery ot home so we had to leave a day early and the hotel refunded my stay for the night I didn't need. They asnwered my questions and were very polite.Genuine Expedia guest review
Overall a great experience. The location was perfect for going to the beach, shopping, and dining. Also, very convenient having the international market place just steps away. I would definitely stay again!!Genuine Expedia guest review
"Over Priced Resort"
Was looking for a resort experience on Waikiki Beach, and we were greatly disappointed. The hotel didn't have room service and the ameneties were non-existent. If I was expecting a standard Holiday Inn I would have got what I was looking for. But instead we were looking for a beach resort and got a standard hotel. If you are coming to Hawaii and you […] want a place to sleep that is near the shopping this is a great place for you. But if you are looking for a beach resort that provides the extras a resort should than you might want to look else where. Read moreGenuine Hotels.com guest review
"Clean hotel....would stay again."
The rooms were very clean. The beds....perfect. The location was very busy....right in the middle of everything. The hotel is right across the street from the Cheesecake Factory and across the street from the beach. The service from the hotel was excellent. We needed extra towles and within minutes our needs were met. The pool is small but a nice break […] from the ocean. Loved having Margaritaville in the hotel. Would stay again. Read moreGenuine Expedia guest review
The TV didn't work even after the staff worked on it twice!!Genuine Expedia guest review
We enjoyed our stay in Honolulu, the hotel had a very good location to the beach and to places to eat.Genuine Expedia guest review
"I recommend this hotel to anyone!"
This hotel was excellent. Minimally, I like my room to be clean and in a safe location. For this trip, I couldn't get a room at the Sheraton Royal Hawaiian like I wanted, so I thought I was "settling" for the Holiday Inn...but the Holiday Inn surpassed my expectations. The first thing is that the location is perfect. It's right in the heart of the […] "strip", and one block from the ocean. What impressed me was the room and the staff. The room was clean, comfortable, large, and modern. I was very impressed. The staff were incredibly friendly and helpful. The only down side to this hotel (for me, maybe not for you) was that the pool didn't have much shade coverage and being a block away from the beach, you would have to rent an umbrella and chairs from a private vendor (plenty on the beach). Having said that, very few hotels supply beach chairs and umbrellas for their patrons. Also, I met travelers from some of the big name hotels (Sheraton Princess, Westin, Hyatt) and I was told that while their hotels as a whole were beautiful on the outside, some of the rooms were outdated and the staff wasn't as friendly. I would highly recommend this hotel to anyone. Read moreGenuine Expedia guest review
Lovely! This trip was a gift to my mom. She loved the open roof top pool and clean sheets.Genuine Expedia guest review
"Too noisy to open window, use balcony."
The hotel is in the part of Waikiki we wished to visit. We enjoyed that the market was next door, Margaritaville in the building, and Duke's across the street. Easy to find our way around the hotel. Our room, however, left much to be desired, especially the noise level out the window. We found it so uncomfortable that we did not open our window or use […] our balcony. Fortunately, we were so busy we just needed the room to sleep. Read moreGenuine Expedia guest review
"This is our 3rd stay."
Anyone that can get a partial ocean view will love it, providing the weather is nice.Genuine Expedia guest review
"Beachcomber, had a nice stay."
No room service is the biggest draw back. The one restaurant, Jimmy buffets has a pleasing patio area in the daytime, breakfast buffet was minimal, at night the patio was closed and in the restaurant I couldn't even hear the host before entering and never got all the way in TO LOUD, A bigger warmer pool would have been nice, hot tub was a plus. Staff […] and Expedia desk very pleasant and helpful, Laundry on site a big plus,. I would stay here again, great location near beach, International Mkt Place, trolley stop and many eateries, which was good since one had to leave the hotel for meals, Read moreGenuine Expedia guest review
"We'll be back!"
Stayed twice within a month passing back and forth from Australia to the States. On the way over, we got a free upgrade to an oceanview room - and they let us check-in way early at 11a. The staff were super friendly. On the way back (just after the Christmas holidays), Waikiki was far more crowded with tourists - and we found the hotel far more busy […] and the staff a bit less friendly. That being said, service by the front desk was amazing anytime we requested anything, and when we complained about some issues with our original room, we were granted a higher floor and an upgrade in our room. Our room was spotless after the room service each day - and the room attendant even changed one of our beds completely with no fuss after our daughter spilled juice on the sheets. The location of the hotel could not have been better - less than a five minute walk from the beach, close to tons of restaurants and shops, and easy access to public transportation. Overall, we found this hotel superb in location and service for the money - we would definitely stay here again in a heartbeat. Read moreGenuine Expedia guest review
"Holiday Inn Waikiki Beachcomber"
Overall our experience at this hotel was fairly good. Staff were friendly throughout the stay. The only issue we had were very loud and consistent beeping noises occurring for 2 nights in a row where we had to call the front desk each night to address the issue for two nights in a row. The service man who came to address this issue the first time was […] not very friendly at all but he did address the issue promptly. Try to avoid the lower levels as you can hear a blower/fan noise and the elevators as the walls are very thin and you can hear the elevator buzz constantly even halfway down the hall. Read moreGenuine Expedia guest review
Good value. The one time we wanted to use jacuzzi it was closed because of some private event. We booked it through Expedia, so the breakfast was included.Genuine Expedia guest review
"no problems with my stay or service whatsoever."
This was one of the best hotels i've ever stayed in. No problems with anything the 7 day's i was there.Genuine Expedia guest review
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