All hotels in Vancouver, British Columbia, Canada
1 room, 2 adults
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1393 Robson Street, Vancouver, BC, V6E 1C6, Canada, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 343 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.9
  • Comfort
    3.6
  • Condition
    3.2
  • Neighborhood
    4.2
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3.0 / 5Good
"Heat wave in Vancouver"
It would have been helpful to know that there was no elevator (we stayed on the 2nd floor) or air conditioning (it was 84 degrees the week we were there). Room was clean, though small. Used the kitchen daily. Staff were very attentive and accommodating. Location was great!
Genuine Hotels.com guest review
5 night family trip Jun 29, 2015
Nanette
US
3.0 / 5Good
"Poor Value..Very Modest"
The hotel was very basic. NO elevators??? We had a lot of luggage as we just came from a cruise ship and were unable to carry it up 3 big flights of stairs...so we were moved to ground level. Then no air conditioning???? Room had no microwave...This was the only hotel in the area that was offered when we called hotels.com..for what we paid it was not good...I would not recommend this place. The only good thing about it was the location
Genuine Hotels.com guest review
2 night romance trip Aug 7, 2015
Linda
US
4.0 / 5Excellent
"enjoyable and affordable."
Friendly and helpful staff. Facilities ok, good value. Good locstion: near downtown and harbor and Stanley park. Rented bikes two blocks away to ride around Stanley park and false creek.
Genuine Hotels.com guest review
3 night family trip Jul 22, 2015
richard e
US
4.0 / 5Excellent
"Nice little hotel"
Fun neighborhood near fashions and asian style food. Stop five for the hopon-hopoff bus tour of Vancouver.
Genuine Hotels.com guest review
2 night romance trip Jul 19, 2015
Dawn
US
4.0 / 5Excellent
Executive suite was nice, wireless access was spotty from some locations. Appreciated the self-service laundry downstairs.
Genuine Hotels.com guest review
2 night business trip Jul 17, 2015
A Traveler
US
4.0 / 5Excellent
Good location, large room, good service. My only complaint was that there was no AC. So we had to sleep with the windows open. The neighborhood was living at night making it a little uncomfortable to sleep.
Genuine Hotels.com guest review
1 night trip with friends Jun 20, 2015
Randall
US
2.0 / 5Fair
"Bad feelings"
Was there before room Was ready. No bathroom to use in building. Had to walk to another business to use bathroom.... Very agrivating.....
Genuine Hotels.com guest review
1 night romance trip May 17, 2015
larry
US
2.0 / 5Fair
"UGH! Not worth the money (or even half that)."
"Deluxe" room REALLY wasn't! We were right next to the front desk, with a paper-thin door. The carpets were tired, and the bathroom had black stains in the (rather strange) shower.
Genuine Hotels.com guest review
2 night romance trip Jun 7, 2015
Terry
US
2.0 / 5Fair
"Dumpy but in good location"
This place is dingy and in disrepair. Simple things like stoppers in the sink and tub are too much trouble apparently and the carpets are worn and looked dirty. We ended up staying 40 minutes past checkout and they charged us $20. Oh, and you can't control the temperature of your own room! If you are hot you have to ask for a fan and if you are cold they will bring you a heater. Amazing...
Genuine Expedia guest review
Other trip May 26, 2015
Zanna
US
4.0 / 5Excellent
"Amazing location and great hospitable staff!"
I traveled to Vancouver and wanted to stay downtown; maximizing my time in this great city. I found an amazing location and loved the very accommodating staff!
Genuine Expedia guest review
Other trip May 17, 2015
A Traveler
US
4.0 / 5Excellent
"Good deal, roomy and great location"
Second time staying here. The staff is always excellent. Get a room with a couch that turns into a bed, and you're able to comfortably fit six adults. The location on Robson St. is perfect.
Genuine Expedia guest review
Other trip May 4, 2015
Larry
US
5.0 / 5Outstanding
"Great location and staff, clean and quiet"
The Greenbrier is perfectly situated near Stanley Park. It's family friendly, very clean and quiet. The staff are excellent - friendly and knowledgeable. They were quick to provide extra blankets and pillows when we asked.
Genuine Expedia guest review
Other trip Apr 22, 2015
Dan
US
4.0 / 5Excellent
It's a cozy small inn and the location is very convenient if you like Asian food.
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"right place, shopping, food, and quiet"
nice to come back to the improvements at the hotel.
Genuine Expedia guest review
Other trip Apr 5, 2015
mkw
US
3.0 / 5Good
"Decent hotel, great location"
Clean and presentable. Very spacious, I liked the kitchenette with the fridge and separate living room. There was a dinning area un the lobby but they only served coffee and tea. At continental breakfast would have been a nice touch to avoid having to go pick up food every morning and come back. There were plates and glasses in the room and we were able to get a microwave brought to the room as well. The hotel has central heating so the rooms were very hot; they did provide us with a fan and we kept the windows open the entire stay. Robson street was great tons if shops and restaurants so we were able to walk everywhere easily. The hotel staff was very nice just sometimes there was a slight language barrier and they give you the deer in headlights face but we managed and they were very helpful. Overall the price was sort of high for the hotel but the location makes up for itm
Genuine Hotels.com guest review
3 night romance trip Feb 23, 2015
Aisha
US
5.0 / 5Outstanding
"Great value, great staff, great location"
We had another terrific stay at the Greenbrier Hotel. The staff is always friendly, helpful, and professional. The accommodations are not 5-star quality, but you really can't beat the value and location. The room was large and comfortable, and we appreciated the convenience of the kitchenette. Housekeeping kept us well stocked with clean towels and kitchen implements. I highly recommend the Greenbrier Hotel to travelers looking for a great stay in the heart of downtown.
Genuine Expedia guest review
Other trip Feb 22, 2015
David
US
4.0 / 5Excellent
"Great staff service"
The stay was good but the continued heat made it very warm other than that service was great and location was too.
Genuine Hotels.com guest review
2 night family trip Feb 15, 2015
Terry
US
5.0 / 5Outstanding
"Affordable, Great Location, Friendly Staff"
I needed a place to stay while visiting Canada for an entire week while I sorted out business in Vancouver. I needed a place that was affordable, clean, accommodating. The Greenbrier met all these expectations and more. I was able to get a very affordable room for 5 nights in February, and my room was an executive suite, no less! Since I was using my room as a virtual business center for my stay, it made for a very roomy pleasant place to be most of the day. Staff was super friendly, super helpful, always willing to help. My room had a kitchen area including a fridge and a stove, a large living room space, private bathroom and separate bedroom. I almost feel bad I didn't get to take advantage of all the great amenities. The location was very good, located right in the middle of West End, near Coal Harbour, made for great walking distance to everything in Vancouver downtown. While staying on Robson can sometimes be noisy (Street noise), my bedroom was quiet so sleeping was of no issue. Wi-Fi was a bit iffy, as it would cut in and out sometimes, but I still managed to get all my work done in the time I was there. Overall, a great experience. For anyone looking for an affordable stay in Vancouver with a great value, Greenbrier is fantastic.
Genuine Expedia guest review
Other trip Feb 8, 2015
David
US
3.0 / 5Good
"Cheap hotel with a good central location"
The hotel is great if you just want to stay somewhere cheap while visiting Vancouver. If you want a flash hotel then this is not the place for you. Rooms were clean and basic and serviced everyday.
Genuine Expedia guest review
Other trip Feb 2, 2015
Lex
US
3.0 / 5Good
"Quaint older facility"
The heating is central, not room controlled. My room was too warm and there was nothing the staff could do.
Genuine Expedia guest review
Other trip Jan 30, 2015
traveler
US
3.0 / 5Good
"Great locations, old hotel"
Positives: great location, friendly prompt staff, clean room Negatives: too hot (could not control room heaters), no screens on windows (did not feel safe on second floor while having to have windows open due to heat), parking for $21(US) per day, hard bed, loud from street
Genuine Expedia guest review
Other trip Jan 5, 2015
Amy
US
3.0 / 5Good
"new year party"
Good hotel location and price
Genuine Hotels.com guest review
3 night trip with friends Dec 30, 2014
Nicholas
US
4.0 / 5Excellent
The people who work here are very nice and will help with whatever you need. It's clearly not a luxury hotel but for what we needed, it did the job. The only drawback is that there is a lot of extra payments you don't account for- parking, late check-out, etc.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
2.0 / 5Fair
"Unbearably hot"
Location is great but they have the heat blasting and you can't control it from your room. It was unbearable. Had to sleep with a fan blowing on me all night. I would not stay here again.
Genuine Hotels.com guest review
1 night trip Nov 8, 2014
A Traveler
US
4.0 / 5Excellent
"not swanky, but comfortable and convenient"
I really enjoyed my stay at the Greenbrier. The staff were very kind and helpful. The location is great, near great food on Denman, shopping on Robson, just up the hill from the sea wall and harbor, close to downtown but not too close (10-15 min walk). And my room had a great little kitchenette and was quiet (except for a little street noise on Saturday night). The hotel is not quite as swanky as it looks online, but there is a fresh coat of paint everywhere, fresh beds and linens, new carpet, and very clean new bathrooms. I really enjoyed my stay at this hotel, especially at the price.
Genuine Expedia guest review
Other trip Oct 25, 2014
Michelle
US
4.0 / 5Excellent
"Pragmatic accommodations in great location"
Convenient to have a full kitchenette. Location is conducive to eating out (great Asian restaurants nearby, and a super Greek one next door) or buy groceries nearby. Although the room has the cooking facilities, you have to ask for EVERYTHING, including a fork or spoon or a trash can. The staff is uber accommodating, however. No microwave in the room. No real other amenities whatsoever. Decent internet. Room is TOO HOT! No temperature control. No elevator. Outside air comes from alley and smells like it.
Genuine Hotels.com guest review
5 night trip Oct 17, 2014
John Gierke
US
5.0 / 5Outstanding
"More than a Hotel"
It was like having a one room condo / apartment.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
Paul
US
3.0 / 5Good
"fantastic location"
it's all about location at the greenbriar hotel on robson street in downtown vancouver. the building is old and the rooms worn out but having a kitchen and loads of space makes up for it. the rooms were clean and the beds were very comfy. i would definitely stay here again when on budget travel. Nika (Sp!) at the front desk was very helpful...thanks.
Genuine Hotels.com guest review
2 night trip with friends Oct 4, 2014
jean
US
1.0 / 5Poor
"Please avoid..."
When I got to the hotel to check in, the Vancouver PD were there taking a statement in regards to an incident that had taken place earlier on. Should have been my first clue. My second clue ? I was then asked to leave a deposit even though I had prepaid for the room, pretty unusualy given that they already had my money... Third clue? The stairs, they had not been vacuumed and the hand rail gong up the stairs was sticky. I eveentually got to my room. First thing I do in any hotel is check for the dreaded bed bug. Thankfully, the bed had a plastic cover over the matress that stopped infestation. Couldn't find a trace. The bathroom was pretty gnarly. The caulking around the bathtub is in serious need of replacement, the shower curtain had mildew and I am really hoping that the orange stain on the curtain was rust.... Needless to say, this hotel is over priced. The staff were civil and the location was good. I let staff know about the issues with the room at check out. I was told they knew about the issues and would be doing renovations in the winter. Really? Considering the tourism indrustry in Vancouver, I would pick up my boot straps and get to work as a hotel like this won't last long.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great especially for price"
The location of this hotel is absolutely perfect. We were able to walk down to Stanley Park as well as up and down Robson Street, which is packed with shops, restaurants and bars. Taxi to Granville Island was cheap and there is a free shuttle running on Robson Street out to the suspension bridge for some outside sight seeing. Arrived early and rather than annoyed, staff was super accommodating and even apologetic when getting our room ready. If you are staying a while, our room had a full kitchen and living room if you want to cook or keep some snacks stored away. Hotel is money...
Genuine Hotels.com guest review
2 night trip Sep 10, 2014
CBev
US
2.0 / 5Fair
"Surprises GAlore"
Before I give the location a negative comment, I want to make sure that it is understood that the staff there were amazing. When we checked in, the front desk personnel insisted as a hotel policy to charge my credit card an additional $200.00 tho we pre booked and paid 3 months in advance. I refused to do so and asked for a refund and they said that we needed to call in advance 24hrs. So not to loose the money I put it on my credit card. We then came back our room was very hot and asked the front desk how to turn on the air conditioning. Sorry sir we do not have air conditioning but we can give you a fan to use....and they did. Later we used the toilet for the first time. It was plugged and would not flush so the front desk personnel came in with the plunger and fixed it. We were told not to put toilet paper in the toilet after we wiped and to put it in the garbage located beside the toilet. The pluming is from the 60's he said. In the morning we got up, had our breakfast which was good. Upon checking out, I got into an argument regarding my $200.00 deposit and they called the maid in to go over the room and she told them it was fine. Then they said that they would release it tomorrow.....I said no, you will release it now and threatened them with calling the police. The manager stepped in and finally released it.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Sten Salatelis
US
3.0 / 5Good
"very good location"
My stay is ok,but they did not credit me back $200 deposit yet.
Genuine Hotels.com guest review
3 night trip Aug 12, 2014
A Traveler
US
1.0 / 5Poor
"Not worth it"
The hotel is located in a very noisy neighborhood a long walk from the train and convention center. There is an all night car rental company next door. Also the streets tend to be used for drag racing at all hours of the night. That wouldn't be that bad if the hotel had air conditioning. In the summer months it is too warm to not leave the windows open. Even with the windows open there are no ceiling fans to circulate the air so I ended up sweating all night. The rooms were basically a converted apartment with two double beds crammed into a bedroom made for a single bed. You had to climb over the bed to get to the closet. The free hot breakfast advertised consisted of sliced bread and jam with a toaster. Definitely not worth the price.
Genuine Hotels.com guest review
4 night business trip Aug 10, 2014
A Traveler
US
3.0 / 5Good
"Great location and price."
Location is great - right on Robson. Was quieter than I thought it might be. Room was a large one bedroom suite. Bathroom had a funny odor - probably from dampness.
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
5.0 / 5Outstanding
"More than what you pay for"
This is a lovely unpretentious hotel with apartment-like rooms. It is not a luxury hotel with fancy amenities but it doesn't pretend to be. My wife and I enjoyed the basic continental breakfast but weren't able to find any stale donuts or croissants and we had seen in earlier reviews. Everything was fresh.
Genuine Hotels.com guest review
7 night trip Aug 3, 2014
Marcos Dinnerstein
US
4.0 / 5Excellent
"Good location, comfy rooms"
The location was perfect, within walking distance to top attractions. It was also nice to have a kitchen in the suite.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
3.0 / 5Good
"Great place for Winter or when it is cold"
I was given a room up on the 3rd floor and there is no elevator. Luckily the front desk guy carried my 50 lb. suitcase up to the 3rd floor. Vancouver was having a heat wave and the hotel does not have air conditioning nor proper ventilation. I was ill 2 of the days due to the heat and could not sleep. This would be a great place int he winter as long as you have someone to carry your 50lb suitcase to and from your room. I would stay there if I returned in the winter, but I would not recommend this place to anyone traveling in the summer or when it is warm.
Genuine Expedia guest review
Other trip Aug 4, 2014
LM
US
2.0 / 5Fair
"No elevators and remodeling needed"
This three-story (plus parking in basement) has no elevators. Remodeling / upgrading is badly needed in some rooms (i.e., uneven floors, substandard plumbing, inappropriate use of space as closet was inaccessible). Rooms were not adequately set up with linen, garbage baskets, or kitchen utensils. Windows need screens. Location however was great, right in the middle of downtown.
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Very close to West End downtown"
The Greenbrier was a very nice stay for us. For how much we spend on the room I think we got more than we were expecting. The room had a living room and kitchen which made our stay very comfortable and spacious. The front desk people weren't too helpful with our questions, but because we were in the West End everything was within walking distance that we wanted to see. Bike rentals for Stanley Park were only a few blocks away from teh hotel. Definitely worth staying here if you are visiting Vancouver!!
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
"Large Comfy Room"
Our room was larger than expected, with a kitchen, dining, and living room. It was clean & comfortable. Overall, it was a great value for cost. The room didn't have AC (which wasn't a big deal) and the staff has fans available very quickly when asked. Couple neg things. 1. No elevator. 2. Our shower curtain smelled Very moldy
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
A Traveler
US
2.0 / 5Fair
Stayed on third floor and NO ELEVATORS and not much of a Breakfast. We was disapointed, and we would not go back there. Old carpet.
Genuine Expedia guest review
Other trip Jul 17, 2014
A Traveler
US
3.0 / 5Good
"Decent, mainly because of the location and price"
The breakfast was bread and jam, there were not enough amenities in the room, too warm in the rooms (though you have the option of requesting an air conditioner). The lobby doesn't offer much at all, but the location was absolutely perfect, especially for the price of the hotel!
Genuine Hotels.com guest review
6 night trip Jul 7, 2014
A Traveler
US
4.0 / 5Excellent
"Very convenient location"
Love it. It is not a high-end hotel but it has a good price compared to other ones around this area. We'll definitely be back.
Genuine Hotels.com guest review
3 night trip Jul 4, 2014
Nguyen
US
2.0 / 5Fair
"good location"
nO AIR CONDITIONING...
Genuine Hotels.com guest review
3 night trip with friends Jul 2, 2014
Gary nelson
US
4.0 / 5Excellent
Great location for our needs. Room had a full kitchen which would be great for longer stays. Would stay here again if we return for another visit.
Genuine Hotels.com guest review
2 night trip Jun 28, 2014
A Traveler
US
5.0 / 5Outstanding
"A pleasant surprise in the center of town"
The hotel is by no means modern, but it is clean, comfortable, and in a great location. The staff was very friendly and helpful. The only downside was that there was no elevator. We came from a cruise and had a ton of luggage, so that was not great but we were offered assistance upstairs.
Genuine Expedia guest review
Other trip Jul 7, 2014
Nadia
US
4.0 / 5Excellent
"I enjoyed my stay"
I stayed here with low expectations and it was great. The hotel is very old and a bit run down but I loved it. I had a huge room with living room and kitchen and it felt more like an apartment. The personel are super nice and the breakfast is not great but not many hotels include breakfast as part of a rate like this one. I will stay here next time I go to Vancouver. The price is very good and the hotel is just like staying at an apartment.
Genuine Hotels.com guest review
6 night trip Jun 21, 2014
A Traveler
US
3.0 / 5Good
Friendly and helpful staff. Requested towels and told 15 minute wait. Towels never arrived. No amenities-no Kleenex, paper towels or kitchen items. Quiet location. Easy to get around town.
Genuine Hotels.com guest review
3 night trip Jun 27, 2014
A Traveler
US
4.0 / 5Excellent
This hotel isn't a "5 star" but I think it was perfect for what we needed. It had a good location-we were able to walk to many things and it was a good area of town. For the price, if we are ever in Vancouver we would consider staying there again.
Genuine Hotels.com guest review
3 night trip May 30, 2014
A Traveler
US
2.0 / 5Fair
"New Management Cost Cutting Lowers Value"
I have stayed at the Greenbriar five times during the last three years. Management has made many cost cutting changes which really makes the Greenbriar at most a two star hotel. There is no light breakfast, just terrible coffee and inedible donuts and sweet rolls that are two days stale. There is a coffee pot in the room, but no coffee, tea or condiments are offered, a new policy. As a suite hotel incredibly, there are no pots, pans or utensils in the room. The room prices have increased and there are four hotels within a block that are a better value. I was told that I was given the worst room in the hotel "because I booked on hotels.com." The hotel is staffed by enthusiastic young students, but that does not compensate for the very tired rooms eccentric furniture. After three years staying at the Greenbriar I will be trying one of the other less expensive suite hotels that surround it.
Genuine Hotels.com guest review
4 night trip May 21, 2014
Jeremy Haar
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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