Elevators were partially down whole time I was there - they should have been able to get them fixed. Had to take the stairs too many times. Otherwise, a fun place to stay.Genuine Hotels.com guest review
They keep having problems with their elevators, which I just took the stairs to avoid delay or getting stuck. Awesome locationGenuine Hotels.com guest review
"Is This a Spa Hotel"
We have stayed at the Empire for the past 5 summers because we love the location and the rooftop deck. This time we were here for 9 days. Our air conditioning was not operational much of the time and for the last 6 days, the elevators have not been operating correctly causing us to have to use the stairs. We did complain to the manager finally yesterday. […] He apologized but offered no solution to the problems. Today he was hanging out on the rooftop deck while customers had to resort to climbing 11 floors to get there. The employees are all very nice, but can't make up for the poor maintenance and management of the hotel. We will find somewhere else next summer. Read moreGenuine Hotels.com guest review
The location of the hotel is wonderful however I experienced some issues with the hotel itself. A/C unit in the room was noisy and barely worked, the hallways were also not well ventilated. I used the fitness center which had an odd smell, two of the elevators were out of order and there was an insane price for items in the room (small bottle of water […] $7.50! Coffee Pod $3.50!) that most hotels provide at no charge. I asked front desk to extend my check out by 1 hour and was told that they were completely booked however when I looked online (both at hotels.com and hotel's own website) there were plenty of rooms in my category open. The roof pool/bar space is very nice and the hotel restaurant, Ed's Chowder house has great food. Read moreGenuine Hotels.com guest review
"location, location, location"
great location! a nice funky feel to the hotel; teeny room as expected (I had to crawl over the bed to get to the other side when the desk/chair was in use)! great rooftop deck/bar/pool area....would definitely stay there againGenuine Hotels.com guest review
"Great roof deck, annoying problems"
Hotel has fantastic roof deck with small pool but great lounge and views. Room was fine - requested crib was in it when we arrived. Unfortunately there were problems with the key cards and elevators. Had to get the keys replaced and door reprogrammed multiple times. Elevators were not working and took a long time to get down to lobby on Sunday. Had […] to wait for a few full ones to pass. Read moreGenuine Hotels.com guest review
Great hotel. Also we were upgraded when we arrived. Only thing we did not like was the dark lobby. It was a quick visit but we were very pleased and would definitely go back .Genuine Hotels.com guest review
Lobby is beautiful, but rooms are small and a bit out dated, but still nice. Excellent location.Genuine Hotels.com guest review
"WAY TO SMALL"
The overall hotel was fine. The room was way to small for the price. Our room overlooked the courtyard which could not be seen from our room. Was not offered an upgrade to a city view room. Hotel was not full on the nights we stayed.Genuine Hotels.com guest review
"front desk always under-staffed, otherwise good"
Good location (close to the 1/2/3, A/C, and B lines). Good decor. Good availability. Business center is sparse but gets the job done.Genuine Hotels.com guest review
"Gorgeous Hotel, Amazing NYC neighborhood"
Check-in was great. The front desk was extremely friendly and provided us with complimentary wifi. The concierge offered help with lots of activities to do in NYC and also booked activities. The hotel room was very modern and clean with a view facing Lincoln Center. The area had lots of shopping and restaurants. Overall excellent stay.Genuine Hotels.com guest review
I like the location, and I can visit all I want. Restaurant, shopping mall, coffee store are very convenient.Genuine Hotels.com guest review
"The worst hotel experience I have had in a while"
This was the worst hotel experience I have had in a long time. I have learned to rely on reviews to make hotel selections and this hotel had pretty good reviews as well as the location for NYC. Now, when you go to NYC, you cannot expect a huge room, but if you pay more than $300/night, you expect good customer service, cleanliness and the room to be […] nice with everything working. This hotel not only didn't give me a room that had a working A/C but you could not get anyone on the phone downstairs to talk to. The phone kept going to voicemail and even if you leave a message, no one returned your calls. I'm sorry-- a 4 star hotel doesn't do that. So after I spent one night with no a/c, I went downstairs and they told me they will move me later on the day. Then they gave me another room but a/c wasn't working again. And when I complained that this is annoying that they cannot give me a room that is functional and I'm wasting my time moving, the concierge had the nerve to tell me that I'm making it up. The third room was fine in my 2 day stay in NYC. This hotel has an awesome location: you are right next to Lincoln center and Central Park, but that's all they have going for them. It's not worth $300/ night and it's definitely less then 2 star rating. Read moreGenuine Hotels.com guest review
After reading a couple reviews I was a bit skeptical, but the Empire is a surprisingly great hotel.Genuine Hotels.com guest review
Convenient location...near Central Park and Columbus Cir subway station. Friendly staff. Rooftop pool area was nice but not family friendly. Bring your own k-cups! They charge $3 per. For that price we walked down to Starbucks.Genuine Hotels.com guest review
"great location, horrible service"
We stayed here this past weekend and I have to say that the hotel itself wasn't bad at all. It was decent. The customer service, however, was horrible. The front desk clerk argued for about 10 minutes with the housekeeping person on the phone while I stood in front of him to get checked in. The manager was unresponsive to any requests we had and housekeeping […] staff was just rude! The shower had no second door so the water went every where and when we turned the shower nob, it came out of the wall! The beds were nice and the room was clean. Read moreGenuine Hotels.com guest review
Everything was great...Except the front desk people were a bit snooty.Genuine Hotels.com guest review
Multiple broken items ranging from HVAC to shower head. Very disappointing.Genuine Hotels.com guest review
"Convenient location but typical small NYC room"
The Empire hotel was a fun place to stay. Albeit one night, I had a great time and opportunity to walk to local spots and take advantage of the rooftop bar at night. It's a big plus not to wait in line being a guest at the hotel where you can go directly to the elevator up to the roof. With the Lincoln Center next door, it does get quite busy on the […] weekends but never noisy in the rooms. The room itself was very small and really for one or two people max. I also had a "great" view of a brick wall. But, for the area and the great decor, it was still worth it. Read moreGenuine Hotels.com guest review
"luxury on the upper west side"
The service was excellent, and I enjoyed my stay. Will definitely book this hotel again next time I'm in New York.Genuine Hotels.com guest review
Loved my hotel stay. The staff was great and the hotel was quiet.Genuine Hotels.com guest review
"Location is everything"
Surly desk manager as my 3pm check-in was unavailable. Asked to go away a few times. Offered a room upgrade but she rescinded it due to hotel's inability to get the room ready. The elevator wait is atrocious, 3 out of 4 actually worked. Many folks meandering through back stairs. No complaints about location. Room was small but adequate.Genuine Hotels.com guest review
"Not the experience I was hoping for"
The Empire has all of the makings of a great hotel, but unfortunately, service was not the quality I was hoping for and small details (such as room size, no ice bucket in bedroom, no shower door) made for an uncomfortable stay.Genuine Hotels.com guest review
"Not worth the price"
We decided to stay at the Empire hotel since we were going to have engagement picture done in Central Park. The location was great it was near Lincoln center, central park and subway. Rooms not worth the price. The first room was on 1st flr and handicap accessible but room was old, musty, small, tight and NO mirror in the room. we requested another […] on the 11th floor and it was much better and it had a full length mirror but the bathroom was like a closet and it gets noisy at night since rooftop bar is on top & you can hear people walking back to their rooms during the early morning hours. The doors are definitely not sound proof or insulated. what particularly irritated me was the service the concierge staff are clueless. We called the front desk to ask if the rooftop pool had the empire hotel sign since we wanted to take pictures there. The front desk person said NO so then we decided not to have pictures taken there. The next morning we decided to see the rooftop pool and lo and behold! THE EMPIRE HOTEL sign was there!!!! If you work in a hotel you should probably know where to find things in the hotel and what amenities and etc are there. How can the front desk concierge people be so ignorant?!?!?! The elevators in the hotel are also very very old and it takes forever to get to the lobby and the elevator stops at random floors with no one pressing the button. Overall, we are not coming back to this hotel. We will just spend our money on a better hotel. Read moreGenuine Hotels.com guest review
"Looks can be deceptive!"
Not very memorable. Elevators took forever and service was lacking. Staff were not very accommodating.Genuine Hotels.com guest review
"Great location for Lincoln Center"
Location couldn't have been better. We arrived before check in, our bags were checked and they called us when the room was ready. Beautiful lobby, friendly people. The room was very small, but comfortable. My only negative comment would be on the large amount of items for sale in the room. A suggestion, bring your own water.Genuine Hotels.com guest review
"whos in charge?"
The hotel visually is great. The employees are friendly. Checking in was a long drawn out affair, with one and a half receptionists checking people in, and check out was worse (this isn't a surprise as you KNOW how many guests are arriving and leaving each day) The bathroom is a joke, the maid left the hand-held shower on and directed at the shower […] opening EVERYDAY so when you reached in to turn it on you got a freezing blast of water, the sink didn't drain at all, Check out day I called for a porter and my car at 11:00, the car took an hour and the porter 1.5 hours. I called the front desk from my room to request the porter again and the line wasnt answered for 18 MINUTES, so I hung up and dialed through and outside line which took 15 minutes....and the receptionist said "sorry, we're very busy here." You were fully booked so I cant understand why you cant keep fully staffed. I will look elsewhere for a hotel with proper staffing next visit to the city (Im there once a month for work) Read moreGenuine Hotels.com guest review
Took my hubby out for a night in NYC. We had a great stay. This is our second time staying here. First time we were on top floor amazing room. This time second floor. It was an ok room. Bathroom is looking aged.Genuine Hotels.com guest review
The hotel bathroom had a few items that were broken. Th Hotel is not cheap and they still charge you for everything inside. Don't get fooled. The pool is tiny. The location was the best and it was cleanGenuine Hotels.com guest review
"Meh - I've had better"
I stayed at the Empire over Memorial Day weekend, and I was pretty excited about the rooftop bar - which I was told would be open until around 2am. It closed before I even came back from dinner at around 10:30pm. However, this may have been a blessing in disguise because the clientele that was left over from the bar closing was causing a scene in the […] entrance and seemed questionable to begin with. The room was nice enough, but the showers don't have full doors. Not usually a problem except that water pours all over the floor. When I asked the front desk about it, they said the best they could do is have extra towels delivered to the room - fair enough - but they delivered two extra bathmats. I mean, that would be good enough for most I guess, but apparently we like more interesting showers than most because I was looking for something more along the lines of Moses to part the seas of the bathroom floor. Another word to the wise, make sure you don't try to leave at checkout. The elevator situation is pretty bad. It literally took fifteen minutes to catch an elevator. I attempted to call the front desk from the room to see if I could just check out there, and they never even picked up the phone. All in all, it's a NYC hotel. It's going to have its quirks, but honestly, I'd stay somewhere else before coming back here. Way too many other choices in the city for the same price, and most of the places I've stayed will jump hoops at first mention of an issue. Read moreGenuine Hotels.com guest review
"Great potential, poor execution."
I booked a King Superior room for my husband's birthday. Based on another reviewer's advice, I called in advance to request a room on a higher floor for a better view. The gentleman on the phone was very pleasant and ensured me that he had made a notation on my reservation. When we checked in, the desk clerk handed me our key to a room on the first […] floor. I mentioned that I had requested a room on a higher floor and he told me there was no notation on my reservation and that they were fully booked. It was only 4pm, and check in begins at 3, so I was sure that there was a room that no one had checked into yet on a higher floor than 1. However, the clerk dismissed me with a "well the first floor is actually on the third level of the hotel...", and I left to go to our room. The elevators seem to be under maintenance and were extraordinarily slow, so one benefit to being on our low level floor was that we only had to walk up 2 flights. The room was very spacious for New York and the furnishings were modern and pleasant. However, our "view" was of the HVAC system and construction supplies. And when we took showers, the floor in the bathroom got soaked due to the poor placement of the shower head and the shower door. It also took several minutes for the water to heat up. The best part of this hotel was Gerard, the bartender in the lobby bar. He made great cocktails and was very friendly. Read moreGenuine Hotels.com guest review
Considering I made the reservation and was confirmed for a larger room and a king bed, I was suprised when I arrived and they had neither. The 4 drink tickets and 2 buffet meals were a nice touch, but I had breakfast plans. The room and king bed were confirmed when I made my reservation and just didn't happen. Is that Hotel.com or the hotels error? […] Someone make it better. Read moreGenuine Hotels.com guest review
Disappointed that the rooftop bar was closed for a private party until 11:30pm, and that the elevators were unpredictable and for the most part not functioning.Genuine Hotels.com guest review
"Noisy, tiny and expensive"
Even though this hotel has been renovated since the last time we stayed there, (15+ years ago), it doesn't seem much better. Actually, it was brighter and more elegant in appearance prior to the renovation. Rooms are tiny and dark. Decor throughout is dark so leaves one to wonder why? No glasses in the room if you want to have a beverage. No ice machine […] on the floors. We heard a constant thumping from the Lounge (we were on the 8th floor). For the same price we could've stayed at some other nicer hotels but thought we would give the Empire a try since it had been "renovated". There's coffee in the room but it cost $3+ so we were lucky that there was a Starbucks downstairs around the corner. We go to NYC 3-4 times a year and we will NOT be staying here again. Read moreGenuine Hotels.com guest review
The good thing about this hotel is the location. You are close to Central Park, subway stops, shopping, Lincoln Center, etc. The scene at the hotel seems pretty swanky as well. The line to get to the rooftop bar was a block long...in the rain! Unfortunately, that is not my scene. The only good thing about the room was that the bed was comfortable. Everything […] else was not worth the money. The bathroom was tiny. Definitely only room for one person - no joke. The sink was so small that the water would splash out if you turned it on too much. Lots of noise - street and party goers. The AC unit was from the 70s. I don't think I'll stay here again. Read moreGenuine Hotels.com guest review
The location was great, right near Columbus Circle and many subway lines. The staff was friendly and helpful and we were upgraded because our room wasn't ready when we arrived. However the condition of the hotel was somewhat rundown- frayed towels, worn carpet and inconsistent water heat.Genuine Hotels.com guest review
the hotel was fabulous right across from lincoln centerGenuine Hotels.com guest review
"Location, location, location!"
It was just terrific! The entire staff from the doorman, front desk, maid service, and all of the amenities make the hotel even more desirable. The location is fabulous.Genuine Hotels.com guest review
"Great location but..."
Terrible for the business traveler. Room was tiny. No desk space. Limited concierge assistance and front desk not interested in customer service. If you want to make a cup of coffee in the room they charge you $3/Keurig cup. On the plus side, a great location.Genuine Hotels.com guest review
Standard room is a little small, but the location is excellent and the hotels amenities are very nice. Nice staff as well.Genuine Hotels.com guest review
"Great location, but Dark and Small"
The Empire is a great location for Lincoln Center, Columbus Circle, but the room was minuscule and dusty. The hotel common areas try to be modernist/Brutalist, but come off as dark, drab and gothic.Genuine Hotels.com guest review
Great hotel, and very good Customer Service . I will stay there again.Genuine Hotels.com guest review
A great hotel to stay at. I'd book there again. A little pricey but it's surrounding area is all for site seeing. There's a star bucks right outside of it, if you wanted coffee and breakfast.Genuine Hotels.com guest review
No hot water... I'm not sure why....Genuine Hotels.com guest review
"Pop in pop out"
The empire is one if my favorite hotels. The staff is always very competent and courteous. I left something if value behind in the room on more than one occasion and as always they located it and mailed it to me promptlyGenuine Hotels.com guest review
"Still Chargin for Internet"
The staff was great, It's older hotel but, well maintained and had a hip vibe. Superior location. Easy and quick access to everything I needed. However,if you charge me for internet, I will give your service a 1.Genuine Hotels.com guest review
"The pool is seasonal"
We chose this hotel for the location, which was excellent, and the fact that it had a pool for the kids, which turned out to be seasonal....and we were out of season. It didn't mention that anywhere on the site. There was no coffee in the room and the beds only had a top sheet as a fitted sheet and a down comforter, no top sheet. Strange. There was […] definitely nothing extra tossed in. And our room looked out into the center of the building with no view and very little natural light. The heater/ac was very old and not terribly efficient. We won't stay here again. Read moreGenuine Hotels.com guest review
Rooms are nice and quite. Great hotelGenuine Hotels.com guest review
I have stayed here several times, but each time the stay becomes even more unpleasant. The check-in staff was rude to my partner when she complained over the condition of the room--noise of outside HVAC unit. The back of the hotel room was so small; closet could not even hang up a dress. Only two of the four elevators were working through out the weekend; […] which caused significant waits and inconvenience. I was surprised they were not fixed over the three days we were there. Although the location is great and the lobby bar is a favorite............................. Read moreGenuine Hotels.com guest review
Great stay. Great concierge. Great location.Genuine Hotels.com guest review
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