"Noisy and Drafty"
I was located directly above the HVAC units. The windows were drafty so I had to battle the cold with overheating the room. The units outside the window were loud. I had to sleep with headphones on. The staff were very nice but the hotel was not designed with customer comfort in mind. Ask for a room at the top.Genuine Hotels.com guest review
"Next door to Lincoln Center"
Extremely convenient to Opera, Ballet, Phil, & Juilliard. Able to walk to all these plus great choices in dining within walking distance. Subway is also super close and easy to use. Hotel concierge bent over backwards to help us with local travel plans and transportation. Although rooms are small, I would definitely stay at the Empire again.Genuine Hotels.com guest review
I really enjoyed my stay. The staff is excellent. I highly recommend staying at this hotel.Genuine Hotels.com guest review
"Excellant location for lincoln center"
We enjoyed the hotel, the service and expecially the locationGenuine Hotels.com guest review
A well situated hotel if you wish to be near Lincoln Center. Rehabbed with great decor and restaurant. Staff is very friendly and responsive. Checked in by Nick who is very accommodating and well informed. We loved it!Genuine Hotels.com guest review
We were woken up every night with construction at 4:30 am! It sounded like they were right outside our window! We could not get the shower to turn on and when we did it was cold water that never got hot!Genuine Hotels.com guest review
Fabulous place, but i was sad and appalled that this fabulous hotel charges $3-$5 for a cup of keurig coffee in the room and $7.50 for water. Really do you need to charge for coffee and water in the riom ( not room service) im a little disgusted by this.Genuine Hotels.com guest review
"Perfect Location & Wonderful Hotel"
Beautiful hotel with a great boutique feel to it; despite a large hotel. Location is incredibly perfect for Lincoln Center activity.Genuine Hotels.com guest review
The lobby was always extremely busy- the rooms have thin walls. You can hear everything that's going on in rooms next to you.Genuine Hotels.com guest review
"I would not stay there again"
Housekeeping was horrible. Only left us one hand towel and no washrags. Took 3 calls to get our non-working coffee maker to be replaced. Bathroom configuration was horrible. Could not stand in front of sink, had to lean over toilet to brush teeth or wash hands. Bar staff and valet staff were EXCELLANT. Location good if you're going to spend a lot of […] time at Lincoln Center. Read moreGenuine Hotels.com guest review
Check in was a nightmare, but I expected that. Other than that, it worked out fine and Nick and Don were very nice.Genuine Hotels.com guest review
"Almost a 5"
The Hotel location, room, views all wonderful. The hotel elevator service leaves a great deal to be desired - once stuck in that very elevator before this hotel was renovated, we were astounded to see that the very same elevator broke down during our stay. The use of the shower too complicated but all else was excellent. Stay away from the North East […] Elevator and you should enjoy your stay! Read moreGenuine Hotels.com guest review
"Very close to Lincoln Center and Central Park West"
Hotel was perfect for our overnight after a night at the Met Opera. Super convenient. Room was a little small but clean and very quiet.Genuine Hotels.com guest review
"Location was good Hotel not so"
The Hotel was all about the location. The front desk tried giving me a room I didn't want after confirming my room with my credit card. Then after a ten minute wait the room I booked was available. Room was small and the bathroom you couldn't even stand in front of the sink. The wall was in the way.Not sure if I would stay there again.Genuine Hotels.com guest review
"Comfort of room"
Staff great. The temp controls in the room don't work, it was so hot and I could not get this comfortable. There is no ventilation in bathroom or in room. However, front desk staff very helpful, the hotel lobby is lovely, bed comfortable, and there is a starbucks right nexr door.Genuine Hotels.com guest review
"Out of hustle and bustle, near Central Park"
Great staff, and service. Updated small hotel. Bathrooms are very small though.Genuine Hotels.com guest review
"Housekeeping was the only issue during our stay"
This hotel is hip, modern and has a great location. Rooms were nice, small, but that's typical in NYC. My only gripe is the housekeeping staff. They were very agressive to get in our room within hours of us checking in, when we needed no service. As we left to head out one lady just about pushed her way past us as the door was closing...weird. And if […] you want to sleep in..... Not gonna happen. At 9 am the housekeeping knocked on every door loudly including ours Even though we had the 'do not disturb sign up'. TWICE!!! . So overall if you want to relax and have peace and quiet, I'd suggest going elsewhere! Read moreGenuine Hotels.com guest review
"superbowl weekend stay"
great stay great hotel very much on top of everything we needed or requestedGenuine Hotels.com guest review
"Lincoln Center hotel"
There is no better proximity to Lincoln Center than The Empire. Both attached restaurants were excellent, many other close. Comfortable and clean.Genuine Hotels.com guest review
"Very clean, upgrade if you can"
I've stayed at this hotel before for business in the smaller sized room. For this stay I upgraded to the larger room and it was more what I would normally expect outside of NYC for a hotel room size. Both times the rooms have been very clean and comfortable, but the extra space is well worth the extra expense.Genuine Hotels.com guest review
"Failed the basics"
The room was clean and the hotel was nice and the location was great. However, all of that is really just fluff. Any hotel anywhere should provide a good nights sleep and a space to shower/change. That's the part empire didn't do well. I was woken up at 7:30am by room service entering my room. To be fair, she knocked first, but I barely heard it and […] was too drowsy to realize what was happening until my door opened. I've never been to a hotel where I needed to hang a do-not-disturb sign if I was planning to be gone by 9am. Then, once awake, there was no hot water in the shower. Actually, there was hot water provided the room above me wasn't also using hot water. So I took a cool-but-not-freezing shower for about 7mins until it suddenly became super hot. After re-adjusting, I enjoyed this for about 2 mins until I heard the water upstairs turn on again, at which point I had cold water again. Overall, the hotel was quite nice, but I can't give it a good rating if I have to take a cold shower after being woken by the staff entering my room. Read moreGenuine Hotels.com guest review
Comfortable, clean rooms. Everyone was very pleasant and helpful. Great neighborhood with lots of restaurants.Genuine Hotels.com guest review
Location was PERFECT and the cost was so reasonable. The room was trendy and very big, we had two double beds and a sitting area with sofa. Only minor drawback was the lobby was freezing and drafty but it wasn't as though we were sleeping there! Will book this hotel again.Genuine Hotels.com guest review
The lobby bar is a favorite but the cold drafts from front doors made it unpleasant. Additionally temperature control issues in room as well.Genuine Hotels.com guest review
Great location to escape the snow storm that started during the opera. Great restaurant in hotel.Genuine Hotels.com guest review
"We loved it!"
We had a corner king suite and it was perfect! It felt spacious, was clean and the bed was very comfortable. The bathroom was nice, clean and spacious and the fridge came stocked! We also enjoyed the bar off the lobby for drinks and hors doeuvres. The Chuck Bass cocktail was AWESOME, as well as the sliders and French fries. I highly recommend this hotel […] and we will be staying there the next time we are in NYC. Oh, there are tons of stores and restaurants within walking distance. Read moreGenuine Hotels.com guest review
My only complaint was the valet parking. When I called to inquire of the price for parking, I was told valet parking was $50 a night. When I checked out I was charged $60.Genuine Hotels.com guest review
"Great location, nice amenities, not so great room"
We picked the the Empire Hotel for the location + reviews. What we got was definitely not what we expected. First, the location is GREAT! You are right there about 2-4 blocks from the subway stations (depending what lines you need to take), the lincoln center is right there and right outside there is a Duane Reede & Starbucks so everything is very close […] and convenient. The service was ok, nothing amazing. The restaurant (Ed's Chowder House) was pretty good, def recommend the mushroom risotto! Now to the room. First, it was small (but it is NY so I guess that isn't much of a surprise). Second, the room was VERY STUFFY, even though we were there during winter so we had to keep the a/c on all day and night and the a/c in the room was an old one so it was very loud, making it hard to sleep at night. Also, the bathroom was ridiculously small. The shower did not even have a sliding door, just a half glass wall so sometimes water would get onto the bathroom floor (since there was no door to keep the water in the shower). And lastly, whenever people walked/talked in the hallway.. you could hear EVERYTHING.. even as the housekeeper came down the hall knocking on people's door and whispering "housekeeping". Overall I would not stay here again (unless it was for 1 night maybe) because although the location was perfect, it was very uncomfortable when we were in the room at night and trying to sleep. Read moreGenuine Hotels.com guest review
"Superior King... really?"
Super hotel usually, but this time I booked a "Superior King". There was nothing superior about it, just a bit larger as it was an accessible room, all the way to the back of the hotel. Please guys, don't make us pay for a superior if it's inferior with crooked floor and no vanity in the restroom.Genuine Hotels.com guest review
This was one of the worst hotels I have ever stayed in. I booked a few rooms to take some people from my company and everyone was dissatisfied and wanted to switch hotels. Don't waste your moneyGenuine Hotels.com guest review
"Great rooms- just Tiny"
Super cool Hotel. Great bar, Location, gym, Service. Only Bummer/ small roomsGenuine Hotels.com guest review
"A night at the opera"
Perfect location for Lincoln Center! Such a lovely boutique hotel. Very European in style. Service was superb, cleanliness and comfort were both excellent. It wasn't great weather so we didn't get to check out the rooftop but the lobby bar/lounge area was sublime.Genuine Hotels.com guest review
The hotel is nice and the room would have been great if it was not for the elevator noise in the room. That was a first! Do not get the rooms 11( ex.1111)as the elevator is right behind the room wall and you can hear going up and down .Genuine Hotels.com guest review
"Location, location, location!"
Room was lovely and many recent renovations. However, wallpaper in the bathroom was peeling. The front desk staff was extremely helpful and friendly. Many wonderful restaurants were nearby. But the best was the NY Philharmonic concert at Lincoln Center ended at 10:00PM and we were in our room at 10:02Genuine Hotels.com guest review
"Amazing 20th Anniversary"
What a stay! Booked the hotel as a getaway to celebrate our 20th Anniversary...the rate seemed too good to be true but I booked the room through Hotels.com anyway. When we arrived at the hotel (right next to Lincoln Center and Columbus Circle) we were greeted by very friendly staff. Check-in was fast and efficient and the front desk clerk (Jose') helped […] with restaurant choices, shows, etc. We had a drink at the quaint hotel bar downstairs (there is a much more lively bar on the roof) and had a great discussion with the very friendly bartender. We dropped our bags in the immaculate room and went out for an amazing meal. When we got back, Jose' had sent up a plate of chocolate covered strawberries and a bottle of champagne, complements of the hotel! All in all, a very memorable anniversary. Thanx Empire Hotel and thanx Hotels.com Read moreGenuine Hotels.com guest review
Great location! Room too hot, could use a night table with drawers or a small dresser.Genuine Hotels.com guest review
Had great experience at check in. Jose who helped me check in was very friendly and professional. Room was clean and had a view onto Broadway. Bed was comfortable. Bathroom was very clean but very tiny. For whatever reason there was no hand soap (there two nights) and the shower wasnt working quite right where the lever that changes the water to come […] out just one of the two shower heads (hand held or rain head) wouldn't work correctly. I could use just the hand held or if I wanted to use the overhead shower, both would spray full blast and I had a hard time getting the hand held to stay put and not to fly around and soak the surroundings. Probably just needs some adjusting and then would be fine. Location is very good. Not in the middle of the craziness of Times Square, but still right at Lincoln Center and Columbus Circle with plenty of shops and restaurants that are a bit more upscale and expensive) then what you'll find in Times Sq area and within 3 blocks from Central Park and the subway. Read moreGenuine Hotels.com guest review
"close to the met and lincoln center"
very cold days and nights; but room was too hot; understandable with weather outside; we turned off the hear; from desk staff helpful, but could smile more as a sign of friendlinessGenuine Hotels.com guest review
"Pretty nice stay"
The location is hard to beat. Really nice area, great restaurants around, blocks from shops at 5th ave, two blocks from the metro, nice service, and we were even lucky enough to get our room at noon, way before check in time.Genuine Hotels.com guest review
"close to Chew Studio"
The room was extremely hot. We were told that because the building was so old, they had to crank up the heat because some rooms were really cold. The walls were actually very warm. even with AC on, the room was still very hot. on the other hand the room was clean.no coffee available in rooms or lobby in the morning. Had to go out to StarbucksGenuine Hotels.com guest review
"Sacrifice Size for Location"
Sacrifice Size for Location. Well worth it for a shorter stay.Genuine Hotels.com guest review
"Best hotel location ever!"
Darling, funky place in superb location! Room was beautiful and we overlooked Lincoln Center. We had more space that at comparable hotels for less. Ed's Chowder House (which was a great favorite of ours before staying here) can be accessed on the mezzanine level of the Empire...we were so thrilled to discover they were together. Only complaint was the […] shower apparatus was a bit confusing but with everything else we didn't really care. Read moreGenuine Hotels.com guest review
"Empire is a winner!!"
We love this hotel!! And this was our 3rd visit. Location is perfect for Lincoln Center and fine dining in the upper west end! Shopping at Columbus Circle is just a few blocks and any place can be reached by a taxi! We will return again and again!Genuine Hotels.com guest review
Heat was too high and unit in the room did not work. Had to open window because it way too hot.Genuine Hotels.com guest review
"good hotel, small rooms,$ 60 valet"
Hotel was really nice, lobby a bit too dark. Rooms are smaller than regular hotels that people are used to , but they are comfortable. 15-20 mins from times square. Really safe and nice location. I just found parking expensive $60.00 valet.Genuine Hotels.com guest review
My stay was average. The hotel was expensive, but that is to expect in New York. I woke up to a very cold shower the morning of my meeting, which was frustrating.Genuine Hotels.com guest review
I just stayed at Empire Hotel for the second time, arriving on xmas day, and had a very good experiece. Specially I was surprised for the good service and how nice everyone was. From the doormans who were always very helpfull to Ricky on the front desk who gave me a courtesy upgrade to the lady on my checkout who also very happy and nice. The only aspect […] that I will say is the hotel is getting old and it shows, it needs some little manteinance and repairs.I travel very often to many parts of the world and I totally recomend Empire Hotel. Read moreGenuine Hotels.com guest review
"Great location if you want to stay in Manhattan"
This is a great hotel with access to everything you would like to see in NY. room was very clean and the staff very friendly. Would stay in this hotel every time I visit NY.Genuine Hotels.com guest review
"Love the Empire Hotel!!"
I loved everything about our stay, except that our room was SO hot. We opened the windows .. but with heat rising to the 11th floor, you need to give patrons up there some fans!!Genuine Hotels.com guest review
"Beware of rooms under the club"
Although the hotel was comfortable and clean our room was directly under the club making it impossible to sleep.Genuine Hotels.com guest review
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