"Location, location, location"
If you're looking to check out the upper westside of Manhattan, the Empire Hotel could not be in a better location. We parked in the Lincoln Center parking (across the street), had dinner at Rosa Mexicana (around the corner and down about 100 feet), had breakfast at The Smith (across the street) and walked up to the Museum of Natural History just to […] get some exercise. The hotel itself was clean, comfortable and thankfully quiet with a very nice rooftop space. My only complaint was the price gauging on a bottle of water - $7.50 for 8 ounces! Read moreGenuine Hotels.com guest review
"Elevators to nowwhere"
The elevators in this hotel are horrible. have stayed at this property several times and they have always been a nightmare. I would not recommend for more than 1 nights stayGenuine Hotels.com guest review
Overall it was very nice, however the amenities were lacking. Disappointed about the roof top closure, the showers were awkward, we requested ice and it took over an hour for them to bring it, the air conditioning did not work. Overall it looked very cool, but when you get down to it, all the little details were not attended to. That's the parts of […] hotels I like. The the little extra things that make your life just a little easiest. Read moreGenuine Hotels.com guest review
"Mediocre stay with a great location"
The location is great but I will not stay there again. The room is shabby. Our first room was on the 11th floor and we could not sleep due to the noise from the trendy club on the 12th floor. We asked to be moved and were told there were no available rooms. They did move us the next day. Also, they charge $3 per cup for coffee in the room. This seemed […] odd to us since coffee in the room typically is complimentary. There are many better places in NY. Read moreGenuine Hotels.com guest review
Stayed here 1 night with my boyfriend. We are from the area but spent the money so we could enjoy the rooftop (it WAS my favorite) without having to worry about cabs, trains etc. I check in and find out its closed for a wedding. They said they didn’t disclose that because the rooftop doesn’t coordinate with the hotel. Weddings are booked months in advance, […] there’s no way they didn’t know. The people at the front desk are not friendly or accommodating. Then we get back from dinner and the room smells musky and AC isn’t working. We call the front desk and they send someone to check it out, we see him remove the filter that is so disgusting, completely black. He replaced the filter and then it worked fine. 2 of the elevators were down so there was always a line to get on the elevator. Just the whole set up was unorganized, no communication and the employees had no passion for the hotel or for the guests. Unless you are spending money to have a wedding there etc. they don’t care about you, we even told them we planned on having friends meet us at the roof and buy a table, there attitude was “oh well.” When we checked out the front desk didn’t even ask if we enjoyed our stay or apologize for the AC issue. I will never stay here again it should be a 2star hotel. Read moreGenuine Hotels.com guest review
I did not like the hotel at all. My guest room and the property in general were dark and antiquated. The hotel clerk was rude to me when he checked me in and subsequently put me in a tiny room directly across the hallway from the elevator that faced a wall. I stayed for a few hours and left, there was no way I would ever spend the night there.Genuine Hotels.com guest review
"Close to Lincoln Center"
The hotel room was small, but I guess average by NY standards. No tub, only shower. I had a cold shower 2 of the 6 days. No ice/vending on the floors - have to go down to bar to get ice every night. They charge for EVERYTHING! I was so happy when we first arrived as they had a Keurig in the room - but then saw the sign, it was $3 for a k-cup of coffee […] in your room!!! Wi-Fi was out for a night and I was told they have nothing to do with the wi-fi and no control over it, yet they are the one's who charge for it??? Manager was supposed to call me but never received his/her call. On the plus side, the location was perfect for us as we were moving our daughter into The Juilliard School - there is not a hotel closer so the convenience of this outweighed all the negatives...for us. Read moreGenuine Hotels.com guest review
"A Hotel lacking in amenities and common courtesies"
Empire Hotel has to be one of the most penny-pinching places in New York City. It was ridiculous to have to pay not only for wi-fi during our stay, but even the coffee in the room cost $3 a cup for a Keurig cup. My advice? Save some real money and try the W downtown for the same price. They have a better idea of how to take care of their guests than […] the Empire Hotel. Read moreGenuine Hotels.com guest review
"Location, location, location"
Though the lobby decor leans towards dictator chic, and the roof-top pool is less than Olympic size, and the last room we had was also rather petite, there really is no better hotel on the Upper West Side. The staff at the desk are charming and helpful, and the bellman gave me (with 2 decades of experience as a New Yorker) a new and better route to […] JFK. And on a blistering summer day the rooftop pool is an oasis. We'll be back! Read moreGenuine Hotels.com guest review
"Nothing Closer to Lincoln Center"
Great hotel and lovely lobby bar (surprised to see nothing elegant about the rooftop bar though).Genuine Hotels.com guest review
We enjoyed the small, but inviting roof top pool and lovely rooftop deck as an escape. Room was tight for four, but nicely decorated as was the lobby. Mini fridge was full of mini bar so they quickly brought us another fridge at no charge. Hotel should invest in shower doors or at least shower curtains as half of shower is open and drenches rest of […] bathroom. If possible request room on upper floors as Broadway below can be a bit noisy. Great location and neighborhood.....would stay there again. Read moreGenuine Hotels.com guest review
It is only worth 2 stars.Genuine Hotels.com guest review
We stayed one night at this hotel. Over experience was very disappointing. Room was very small and dark, felt like I was in a cave. “The spa-inspired bathroom featuring a tropical rain showerhead” – is a joke, the “tropical rain showerhead, did not work. Shower did not have a door so the bath room got flooded. I picked this hotel because of the great […] review of the roof top pool / lounge area. We checked in at 2 (the allowed us an early check-in) we went up checked the pool area, was told that it would be open till 9pm. Went out came back around 7. Pool area was closed. Called the reception, was told that they closed the pool area because the guest were uncomfortable, because it was too cold. I can understand the pool/ lounge area being closed because of bad weather, but on the 11 or 10th floor the rooftop lounge was open (this was open to the public) We decided to give it a try but almost every table was reserved. The only good thing about the hotel was the location, close to Central Park and Lincoln Center. We went hoping for luxury stay but ending up with a stay that was mediocre. Read moreGenuine Hotels.com guest review
"One night stay"
This hotel is probably not worth the amount you pay per night. By far the nicest aspect was the rooftop lounge/pool. Our room was alright but not very clean. We had a view of the air conditioning system. There was still hair in the shower drain and the sink in the bathroom didn't drain well. The room needed minor updates since some things look like […] it had fallen apart. Plus, it's really annoying to see every little thing in your room with a price tag on it. A bottle of water cost $7.50...if you went down to Duane Reade next door and got the same bottle of water, it cost $2.00. I'd rather see the room void of snacks and drinks than see all of those with prices that are triple what they cost in the store below your feet. All that being said, this hotel was booked last minute after we had to change plans due to the amount of people with us. I won't stay here again, but I may come back to party in the rooftop to get that view. Read moreGenuine Hotels.com guest review
It was very good limited breakfast timesGenuine Hotels.com guest review
First off Chris the concierge is SUPER helpful , friendly and professional. The rooms are nice , bathroom is small, we had our kids with us, so it felt even smaller, but typical for NY standards. The Splash breakfast is only for 2 adults, so it didn't include our kids, which I never saw while making the reservation. The pool is TINY!! It looks much […] bigger in the pictures, I would say it is 3 feet wide by 15 feet long. They never had towels and the one I did get was stained. I really recommend them getting enough towels for their b guests at the pool, and nicer ones. The location is GREAT, I would stay here again!! Read moreGenuine Hotels.com guest review
"Good deal. Small rooms"
Second time there. Don't take room in 02 line or near roof. Small and noisy. Overall pretty nice. Great locationGenuine Hotels.com guest review
Had heard that this would be a great place to stay, but we were very disappointed. There was hair on the bathroom floor when we arrived, the base of the shower leaked, very difficult to get someone to answer the phone for the Front Desk, Room Service, and Housekeeping. Had to request towels even after our room had been cleaned. Definitely wouldn't choose […] to stay there again. Read moreGenuine Hotels.com guest review
"A Classic Stay in the Upper West Side"
Smack in front of the Lincoln Center, the Empire is a fixture place on the Upper West Side. With it's custom decor and rooftop bar, it remains a pretty cool place to stay. The rooms are very well appointed even if some things are starting to fall apart (both my desk lamp and the chest of drawer were broken. I try to stay there whenever I have a cha […] nce. Read moreGenuine Hotels.com guest review
It is very disappointing when you arrived to this hotel, and you see the difference between the pictures on its website and the reality.Genuine Hotels.com guest review
"Would not reccommend"
Our stay at the Empire Hotel was terrible. This hotel advertises a rooftop terrace, which was a big factor when deciding on hotels. Don't expect to see much of the night skies of the city. They close it down at 9:00pm. Really? In NYC? Big disappointment. I had to call for housekeeping at 11 pm in order to get top sheets for our beds. There is a comforter […] and a bottom sheet that's it. Typically hotels have a bottom sheet, top sheet, light blanket and duvet. This to me was a turn off to say the least. I also addressed to the man who brought our linen; who by the way was not from housekeeping, that our shower was also leaking and it was turned off. He attempted to turn it off and stated he would let someone know about it. I mentioned I would like to have a manager aware of our concerns. We slept with the bathroom door closed because the leaking in the shower was so loud. At 1:15 AM there was a knock at the door. They wanted to fix the leak! We are sleeping and you just woke us up! The next morning we attempted to get a few things from the picked over continental breakfast. We were informed as we were putting bagels in the toaster and pouring coffee that there is a $15 charge per person. Are you kidding me? We promptly put it back. We proceeded back to our rooms to gather our stuff and check out. I addressed my concerns at the desk while checking out. Again I told them I would like to speak with manager. They took my email down and have not heard from them since. So you ask how this visit was? I would never reccommend it. For the cost, definitely not. Btw we went to Starbucks when we left which was around the corner and spent $20 for 3 people and had great coffee and breakfast sandwiches! Read moreGenuine Hotels.com guest review
Only an issue wirh Ac. Other than that great hotel in NYC.Genuine Hotels.com guest review
"My new favorite!"
Empire Hotel is incredibly trendy, well-situated in a perfect area and impeccably clean and comfortable. I had a great stay and will most certainly be returning.Genuine Hotels.com guest review
"Great hotel, Amazing location!"
Hotel was great, the room was small but its NYC, so we were expecting it. Clean, good service. Safe neighborhood, close to everything. Will definetly stay there again. Only minor setback was the pool, its essentially a bathtub, so dont expect to swim laps, prepare to take a dip to cool off while tanning.Genuine Hotels.com guest review
I found the online representation to be inconsistent with the actual experience. The marketing personnel did a very good job of photographing the room to present a feeling of space that I did not experience. The swimming pool is humorous. One guest described it as three tubs stuck together. The hotel does describe it as a plunge pool. The breakfast […] buffet was a little bit of an adventure to find due to weather and misdirection by staff on two occasions. The concerns above would be okay if taking a shower did not result in flooding of the bathroom due to a missing shower door. We reported the door and were told, yes we know. A second experience unacceptable to me was the behavior of front desk staff. I waited patiently on more than one occasion as they finished their obviously enjoyable discussion with fellow employees only to receive a cold reception and clipped response to my simple questions. My stay at this property was a disappointment. Read moreGenuine Hotels.com guest review
"Potential - but needs work"
The hotel itself if very nice. Fab decor, great/friendly workers, perfect location to the abc studios and ballet. The upgraded room we got was a decent size for NYC and very nice/comfy - however on one of the hottest days the AC didn't work. Really? The unit itself looked like it was from 1965. The bathroom was literally smaller than my suburb broom […] closet - no joke - but it functioned. The icing on the cake was the elevators didn't work. Again, really?? The Out of Order signs were also old, indicating that this happens a lot as signs are reused. We were on the 11th floor - walking up and down was NOT OK. Overall, it was a shame bc it had potential, but some things need work. Read moreGenuine Hotels.com guest review
WE HAVE STAYED AT THIS HOTEL BEFORE AND IT USED TO BE OUR FAVORITE IN NYC. IT HAS GONE DOWN HILL!!!! FOR THE MONEY THEY CHARGE IT WAS HORRIBLE. DIRTY ROOM, BARLEY ANY A/C. OTHER PEOPLE CALLED THE FRONT DESK AND GOT A FAN! REALLY!!! FOR ALMOST $400 A NIGHT A/C SHOULD BE A GIVEN. WE WERE NEVER GIVEN OUR BREAKFAST VOUCHERS AND HAD TO WALK UP 5 FLIGHTS […] OF STAIRS TO GET TO BREAKFAST. THANK GOD WE COULD WALK UP STAIRS BECAUSE WE WERE STARVING FROM SWEATING TO DEATH ALL NIGHT!!! WE WILL NEVER STAY THERE AGAIN! Read moreGenuine Hotels.com guest review
"High charges per day for wifi?? Really??"
I was very disappointed in the Empire overall. The rooms were tiny. Half of the bureau was taken up with items to purchase for exorbitant prices... $$ (use your imagination) for a bottle of water and apparently several hundred dollars for a bottle of whiskey! That is quite a markup! The bathroom was also tiny and the shower door only went halfway across […] so every time someone took a shower, everything got soaked. This is probably why the door looked like it might be rotting away at the bottom. The elevators were slow and two of them were actually out of service for much of our stay. Room service, had we chosen to use it, included not only a straight charge (understandable) but a mandatory 20% gratuity. There was no ice machine... one had to order that from room service which closed at 10PM. The pool on the roof mirrored the room size... it was so small that even a couple kids made it look crowded. There was also supposed to be free wifi on the roof deck but the only employee up there knew nothing about an access code. I can't complain about the location which was close to the Park and the subways. I wasn't in love with the fact that there was a club on the roof so at night, there were bouncers who demanded to see my daughter's room key before he let her into the hotel. Read moreGenuine Hotels.com guest review
"My favorite place when I am in Mid-Town NY."
Love the location and the staff.Genuine Hotels.com guest review
"perfect one day get away"
its was the least expensive hotel and I thought that it would be a little seedy, but it was great nice atmosphereGenuine Hotels.com guest review
"The Bad and the Good"
The first room, supposedly a Superior King, was small and the bath was ridiculously small. The AC was weak, but we went out to dinner and returned, hoping it would be cooler. It wasn't. I called the desk, they sent up an engineer, who said it was as good as it gets. He recommended we be moved. The Night Manager showed us another room, handicapped, but […] cool. We went to pack and then he called to say he was moving us to a suite since it was late and we had been inconvenienced. The new room was very comfortable. The bath was still small, but better. Service by the Night Manager saved trip. The hotel is in a great location. Read moreGenuine Hotels.com guest review
"Amazing romantic getaway!"
My boyfriend and I LOVED staying here! We stayed one night for a romantic getaway in the city. Incredible location, trendy and modern hotel. Beautifully intimate room with the coolest open-door shower I've ever seen. We loved it!Genuine Hotels.com guest review
"It is exactly what I wished for"
The Independence Day stay at the hotel was great! The access to Lincoln Center for ballet, concerts, hop-on hop-off bus were the closest. Hotel service, staff, room size and conditions were good. Slight inconvenience with the elevator not working properly. Though, it didn't make a big negative impact on overall great stay. Thanks EMPIRE and HOTELS. […] com. Read moreGenuine Hotels.com guest review
Elevators were partially down whole time I was there - they should have been able to get them fixed. Had to take the stairs too many times. Otherwise, a fun place to stay.Genuine Hotels.com guest review
They keep having problems with their elevators, which I just took the stairs to avoid delay or getting stuck. Awesome locationGenuine Hotels.com guest review
"Is This a Spa Hotel"
We have stayed at the Empire for the past 5 summers because we love the location and the rooftop deck. This time we were here for 9 days. Our air conditioning was not operational much of the time and for the last 6 days, the elevators have not been operating correctly causing us to have to use the stairs. We did complain to the manager finally yesterday. […] He apologized but offered no solution to the problems. Today he was hanging out on the rooftop deck while customers had to resort to climbing 11 floors to get there. The employees are all very nice, but can't make up for the poor maintenance and management of the hotel. We will find somewhere else next summer. Read moreGenuine Hotels.com guest review
The location of the hotel is wonderful however I experienced some issues with the hotel itself. A/C unit in the room was noisy and barely worked, the hallways were also not well ventilated. I used the fitness center which had an odd smell, two of the elevators were out of order and there was an insane price for items in the room (small bottle of water […] $7.50! Coffee Pod $3.50!) that most hotels provide at no charge. I asked front desk to extend my check out by 1 hour and was told that they were completely booked however when I looked online (both at hotels.com and hotel's own website) there were plenty of rooms in my category open. The roof pool/bar space is very nice and the hotel restaurant, Ed's Chowder house has great food. Read moreGenuine Hotels.com guest review
"location, location, location"
great location! a nice funky feel to the hotel; teeny room as expected (I had to crawl over the bed to get to the other side when the desk/chair was in use)! great rooftop deck/bar/pool area....would definitely stay there againGenuine Hotels.com guest review
"Great roof deck, annoying problems"
Hotel has fantastic roof deck with small pool but great lounge and views. Room was fine - requested crib was in it when we arrived. Unfortunately there were problems with the key cards and elevators. Had to get the keys replaced and door reprogrammed multiple times. Elevators were not working and took a long time to get down to lobby on Sunday. Had […] to wait for a few full ones to pass. Read moreGenuine Hotels.com guest review
Great hotel. Also we were upgraded when we arrived. Only thing we did not like was the dark lobby. It was a quick visit but we were very pleased and would definitely go back .Genuine Hotels.com guest review
Lobby is beautiful, but rooms are small and a bit out dated, but still nice. Excellent location.Genuine Hotels.com guest review
"WAY TO SMALL"
The overall hotel was fine. The room was way to small for the price. Our room overlooked the courtyard which could not be seen from our room. Was not offered an upgrade to a city view room. Hotel was not full on the nights we stayed.Genuine Hotels.com guest review
"front desk always under-staffed, otherwise good"
Good location (close to the 1/2/3, A/C, and B lines). Good decor. Good availability. Business center is sparse but gets the job done.Genuine Hotels.com guest review
"Gorgeous Hotel, Amazing NYC neighborhood"
Check-in was great. The front desk was extremely friendly and provided us with complimentary wifi. The concierge offered help with lots of activities to do in NYC and also booked activities. The hotel room was very modern and clean with a view facing Lincoln Center. The area had lots of shopping and restaurants. Overall excellent stay.Genuine Hotels.com guest review
The hotel was in a great location. Rooms and bathrooms were small, but that is to be expected in NYC. Our only real complaint is that our air conditioner stopped working several times. For some reason it was tripping the breaker. The hotel staff were courteous and immediately transferred us to a new room when we requested it. The only other real disappointment […] was that we had reserved a king sized bed, but we were told when we checked in that there were no more available and we were downgraded to a queen size. Read moreGenuine Expedia guest review
"Kitschy, quirky, stylish appeal..."
A last minute choice on a late Saturday night after a party. Smart, creative modern design with the usual quirks of an old hotel that has gotten a thoughtful refresh - the bathroom sink that sprays you with water because the fixture and bowl choice spoke to more thought given to design over function and an elevator that creaks a bit. That being said...design […] and location are stellar. The staff (particularly Richie at the night desk) was fantastic. Bed was a bit firm. Slept well. Rooftop deck events on the weekends (read: boys in cologne, girls in tight dresses). Read moreGenuine Expedia guest review
I like the location, and I can visit all I want. Restaurant, shopping mall, coffee store are very convenient.Genuine Hotels.com guest review
"For the Meat market crowd not sophisticated."
I loved the location but the meat market 20 something crowd swarming the lobby to catch the elevator to the roof top lounge leaves much to be desired. If you're looking for the party crowd this is the perfect place for you. If you're looking for a night in the city with your husband after the theatre....not so much. Staff is scarce. No one ever answered […] concierge desk phone. If it weren't for the great location across from Lincoln Center I would pass. If you are single person looking to get lucky this is the place to be. Lots of mini skirt wearing stiletto gals looking for a husband. Read moreGenuine Expedia guest review
"Great room. Cozy & modern. Extremely comfortable."
Great room. Cozy & modern. Extremely comfortable.Genuine Expedia guest review
"The worst hotel experience I have had in a while"
This was the worst hotel experience I have had in a long time. I have learned to rely on reviews to make hotel selections and this hotel had pretty good reviews as well as the location for NYC. Now, when you go to NYC, you cannot expect a huge room, but if you pay more than $300/night, you expect good customer service, cleanliness and the room to be […] nice with everything working. This hotel not only didn't give me a room that had a working A/C but you could not get anyone on the phone downstairs to talk to. The phone kept going to voicemail and even if you leave a message, no one returned your calls. I'm sorry-- a 4 star hotel doesn't do that. So after I spent one night with no a/c, I went downstairs and they told me they will move me later on the day. Then they gave me another room but a/c wasn't working again. And when I complained that this is annoying that they cannot give me a room that is functional and I'm wasting my time moving, the concierge had the nerve to tell me that I'm making it up. The third room was fine in my 2 day stay in NYC. This hotel has an awesome location: you are right next to Lincoln center and Central Park, but that's all they have going for them. It's not worth $300/ night and it's definitely less then 2 star rating. Read moreGenuine Hotels.com guest review
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