Took my hubby out for a night in NYC. We had a great stay. This is our second time staying here. First time we were on top floor amazing room. This time second floor. It was an ok room. Bathroom is looking aged.Genuine Hotels.com guest review
The hotel bathroom had a few items that were broken. Th Hotel is not cheap and they still charge you for everything inside. Don't get fooled. The pool is tiny. The location was the best and it was cleanGenuine Hotels.com guest review
"Meh - I've had better"
I stayed at the Empire over Memorial Day weekend, and I was pretty excited about the rooftop bar - which I was told would be open until around 2am. It closed before I even came back from dinner at around 10:30pm. However, this may have been a blessing in disguise because the clientele that was left over from the bar closing was causing a scene in the […] entrance and seemed questionable to begin with. The room was nice enough, but the showers don't have full doors. Not usually a problem except that water pours all over the floor. When I asked the front desk about it, they said the best they could do is have extra towels delivered to the room - fair enough - but they delivered two extra bathmats. I mean, that would be good enough for most I guess, but apparently we like more interesting showers than most because I was looking for something more along the lines of Moses to part the seas of the bathroom floor. Another word to the wise, make sure you don't try to leave at checkout. The elevator situation is pretty bad. It literally took fifteen minutes to catch an elevator. I attempted to call the front desk from the room to see if I could just check out there, and they never even picked up the phone. All in all, it's a NYC hotel. It's going to have its quirks, but honestly, I'd stay somewhere else before coming back here. Way too many other choices in the city for the same price, and most of the places I've stayed will jump hoops at first mention of an issue. Read moreGenuine Hotels.com guest review
"Great potential, poor execution."
I booked a King Superior room for my husband's birthday. Based on another reviewer's advice, I called in advance to request a room on a higher floor for a better view. The gentleman on the phone was very pleasant and ensured me that he had made a notation on my reservation. When we checked in, the desk clerk handed me our key to a room on the first […] floor. I mentioned that I had requested a room on a higher floor and he told me there was no notation on my reservation and that they were fully booked. It was only 4pm, and check in begins at 3, so I was sure that there was a room that no one had checked into yet on a higher floor than 1. However, the clerk dismissed me with a "well the first floor is actually on the third level of the hotel...", and I left to go to our room. The elevators seem to be under maintenance and were extraordinarily slow, so one benefit to being on our low level floor was that we only had to walk up 2 flights. The room was very spacious for New York and the furnishings were modern and pleasant. However, our "view" was of the HVAC system and construction supplies. And when we took showers, the floor in the bathroom got soaked due to the poor placement of the shower head and the shower door. It also took several minutes for the water to heat up. The best part of this hotel was Gerard, the bartender in the lobby bar. He made great cocktails and was very friendly. Read moreGenuine Hotels.com guest review
Considering I made the reservation and was confirmed for a larger room and a king bed, I was suprised when I arrived and they had neither. The 4 drink tickets and 2 buffet meals were a nice touch, but I had breakfast plans. The room and king bed were confirmed when I made my reservation and just didn't happen. Is that Hotel.com or the hotels error? […] Someone make it better. Read moreGenuine Hotels.com guest review
The hotel was pretty good and they have a nice rooftop parties on Saturday . The staff was ok and the food too.price was over priced bit it's New York after all. I would recommend this hotel .and if I were you go always with the suit cause the standards room are pretty small . I would rate this hotel 4 out of 5 .especially for its locationGenuine Expedia guest review
"Horrible front door staff"
The staff at the front door might as well not come to work. We arrived to the hotel and in an attempt to pull up our car to get valeted was a nightmare. No one came to greet us. We were stuck in a congested front area with our car stuck for 20 mins until finally the valet directed us where to go. Not one person asked to take our bags. And we were told […] to call hours before we wanted our car to be picked up. Read moreGenuine Expedia guest review
"Perfect location for opera,ballet or symphony"
My friend and I shared a junior suite at the Empire for five nights, mainly to attend the American Ballet Theater at Lincoln Center. We enjoyed the hotel's convenience and facilities. We were not very comfortable in our room, which was quite large, but lacking in important storage space in the bathroom and in the closet. There is only one short bar […] with hangers, and it is too high for short guests to reach. The minibar takes up most of the space in the closet. In the bathroom there is very little space to put your personal items, none at all next to the sink. There are only two clothes drawers, in spite of the fact that there could be three or four guests in the suite. Certainly inadequate for two female guests with clothes, accessories and cosmetics for a six day stay. Also, the Empire nickels and dimes its guests. If you want a few peanuts with your cocktail, you must pay for them. If you want a coffee pot in your room, you will be charged $3 a cup. Bottled water by your bed is $7. I think this is tacky for a four star hotel. Read moreGenuine Expedia guest review
"Worth it for location. 4 blocks to Columbus Circle"
We have stayed at this hotel twice. The location is great. Ed's Chowder House next door, PJ Clarke's on the other side. There is a Starbuck's and Duane Reade right around the corner. The Smith is across the street, great for breakfast before you head out for the day. The hotel itself is great. Beautiful, comfortable, and the rooms are a nice size for […] NYC. The shower is horrible. It is impossible to take a shower without flooding the bathroom floor. All in all I give it 3.5-4 stars out of 5. Read moreGenuine Expedia guest review
"location and rooms"
I loved the location of the hotel. That's where it ends. The room was so small I immediately went back downstairs and told them it was unacceptable. I was told that it was all they had and nothing they could do. Granted, it was the week of Columbia's graduation. The bathroom was the smallest hotel bathroom I had ever been in. I could almost touch all […] 4 walls standing in the middle of the room. The closet looked like an afterthought and basically no chest of drawers. We lived out of our suitcases. They wanted $12.95 for 24 hour internet so I had to go to Starbucks on the corner unless I wanted to pay for what should have been included with the room. Disappointed....yes. Read moreGenuine Expedia guest review
"Terrible shower room with WiFi charge per machine"
Terrible shower room without a door making the floor entirely wet Wifi for the room not included in the fare. When ordered, additional change per each machine required, not per a room. Just rediculous!!Genuine Expedia guest review
Disappointed that the rooftop bar was closed for a private party until 11:30pm, and that the elevators were unpredictable and for the most part not functioning.Genuine Hotels.com guest review
"Noisy, tiny and expensive"
Even though this hotel has been renovated since the last time we stayed there, (15+ years ago), it doesn't seem much better. Actually, it was brighter and more elegant in appearance prior to the renovation. Rooms are tiny and dark. Decor throughout is dark so leaves one to wonder why? No glasses in the room if you want to have a beverage. No ice machine […] on the floors. We heard a constant thumping from the Lounge (we were on the 8th floor). For the same price we could've stayed at some other nicer hotels but thought we would give the Empire a try since it had been "renovated". There's coffee in the room but it cost $3+ so we were lucky that there was a Starbucks downstairs around the corner. We go to NYC 3-4 times a year and we will NOT be staying here again. Read moreGenuine Hotels.com guest review
"Not worth the price"
I ordered a superior room, and I have been given a room at first floor with view on an inner court and very noisy AC towers (two meters from the window!) - definitely not what you would define a superior room. Staff was not very helpful in chenging the room. After some iterations I ended up in a room with a nice view. The very nice feature of the hotel […] is the rooftop bar, and the pool which is opened in June-September (check the dates). Note that in the hotel half of the rooms have a view on a narrow inner court, but from the web site you cannot make the difference. The big problem is noise, since the windows are too old and either the AC tower noise (if you are in the inner court) or the trafic noise (if you have the view) is pretty disturbing. In general, it is not at the level of a four star hotel, and it is overpriced. It is also rather shocking to find water bottles at four times the price you pay at the shop beside the hotel. Finally , the wireless is not free, you pay a considerable fee and it is quite slow. So my conclusion is don't go, unless it is summer and you can profit of the pool, and you are ready to noisy rooms and slow wireless. But be sure that the room is not on the inner court. Read moreGenuine Expedia guest review
"Prime location across from Lincoln Center."
Our stay was fine. No problems except Internet didn't work in our room and I was sorry there were no drawers to put clothing in. Location trumps everything.Genuine Expedia guest review
Excellent location and a very comfortable stay. Staff is responsive and nice.Genuine Expedia guest review
The good thing about this hotel is the location. You are close to Central Park, subway stops, shopping, Lincoln Center, etc. The scene at the hotel seems pretty swanky as well. The line to get to the rooftop bar was a block long...in the rain! Unfortunately, that is not my scene. The only good thing about the room was that the bed was comfortable. Everything […] else was not worth the money. The bathroom was tiny. Definitely only room for one person - no joke. The sink was so small that the water would splash out if you turned it on too much. Lots of noise - street and party goers. The AC unit was from the 70s. I don't think I'll stay here again. Read moreGenuine Hotels.com guest review
"Close to everything. Great customer service."
Clean facility. Very small bathroom and room. Nice and helpful staffGenuine Expedia guest review
"Location made it worth it."
Knew from previous reviews that the rooms were small, but guess I wasn't expecting rooms to be as small as they were. Bathroom very small; shower only half enclosed which I guess theoretically would keep most of the water in the shower (but that theory didn't work!). AC very good - no problems with temperature in room. Bed comfy. Refrigerator very well […] stocked, but very expensive. Bar on rooftop was so crowded that it seemed unsafe and was not at all enjoyable. Bar in lobby was great - waitress was very good and pleasant and noise level allowed for good conversation. Located in great spot - right across from Lincoln Center and very close to subways which made it a great place to stay. If you plan to spend a lot of time in your hotel room, I would not recommend the Empire, but if you are in New York to see the sights, it is a good choice. Read moreGenuine Expedia guest review
"Convenient to Lincoln center"
Tv malfunction - 7.50 bottled water in room? Close to Duane reade to purchase reasonable needs - hotel described room view as garden- actually interior view of air conditioners and mechanical equipment/ no view of street or city at all- small dark room- no complimentary amenities at all! For a cheap 300.00 / night!Genuine Expedia guest review
The location was great, right near Columbus Circle and many subway lines. The staff was friendly and helpful and we were upgraded because our room wasn't ready when we arrived. However the condition of the hotel was somewhat rundown- frayed towels, worn carpet and inconsistent water heat.Genuine Hotels.com guest review
"Is this the "Gossip Girl" hotel?"
Tiny room but not as claustrophobic as other NYC hotels. Beautiful lobby. Perfect location if you are going to the theater or Central Park during your visit. Not so touristy restaurants right across the street. Missed out on seeing the roof deck (not open till the summer)Genuine Expedia guest review
the hotel was fabulous right across from lincoln centerGenuine Hotels.com guest review
"Location, location, location!"
It was just terrific! The entire staff from the doorman, front desk, maid service, and all of the amenities make the hotel even more desirable. The location is fabulous.Genuine Hotels.com guest review
"Great location but..."
Terrible for the business traveler. Room was tiny. No desk space. Limited concierge assistance and front desk not interested in customer service. If you want to make a cup of coffee in the room they charge you $3/Keurig cup. On the plus side, a great location.Genuine Hotels.com guest review
Standard room is a little small, but the location is excellent and the hotels amenities are very nice. Nice staff as well.Genuine Hotels.com guest review
"Great location, but Dark and Small"
The Empire is a great location for Lincoln Center, Columbus Circle, but the room was minuscule and dusty. The hotel common areas try to be modernist/Brutalist, but come off as dark, drab and gothic.Genuine Hotels.com guest review
Great hotel, and very good Customer Service . I will stay there again.Genuine Hotels.com guest review
It was a very small room but excellent location. Need coffee machine in the roomGenuine Expedia guest review
"Elegant hotel on the west side"
This hot was elegant and appeared to be very classy, but our standard queen size room didn't live up to it's expectations. This room was very cluttered with no place to put your belongings, climate control was very out dated. Over All room size was too small and the bathroom was tiny with a tiny sink and no counter space. The shower was odd also. The […] hotel staff was very pleasant though, but overall my stay wasn't comparable to similar 4 star hotel I've stayed at near by... Read moreGenuine Expedia guest review
"very convenient, close to Lincoln Center"
Have stayed there before and like it a lot. Very convenient to Lincoln Center and in very nice part of city.Genuine Expedia guest review
"Good location - near Lincoln Center"
If you are looking for a place to stay within a convenient walk of Lincoln Center on the Upper West Side, this hotel was a good find.Genuine Expedia guest review
"Very nice hotel"
Very nice hotel with comfort rooms,clean.i recommend everyone . Great location .Genuine Expedia guest review
A great hotel to stay at. I'd book there again. A little pricey but it's surrounding area is all for site seeing. There's a star bucks right outside of it, if you wanted coffee and breakfast.Genuine Hotels.com guest review
No hot water... I'm not sure why....Genuine Hotels.com guest review
"Great Location, Good Room Size"
The hotel was perfect for a weekend in the city. The neighborhood is very nice, close to everything but not in the maddness of the time square. The lobby bar and rooftop are great if you just want a drink in your own hotel. The staff are also friendly and knowledgable about the area. I would stay here again.Genuine Expedia guest review
Overrated, expensive, dark and old. Elevators doesn't work and you have to wait until 15 minutes to leave your floor.Genuine Expedia guest review
"Mother and daughter trip - safe and good value."
Small in size, but location is perfect. Pool was not open due to weather. Staff was very helpful.Genuine Expedia guest review
"Pop in pop out"
The empire is one if my favorite hotels. The staff is always very competent and courteous. I left something if value behind in the room on more than one occasion and as always they located it and mailed it to me promptlyGenuine Hotels.com guest review
"Still Chargin for Internet"
The staff was great, It's older hotel but, well maintained and had a hip vibe. Superior location. Easy and quick access to everything I needed. However,if you charge me for internet, I will give your service a 1.Genuine Hotels.com guest review
"Right in the heart of Manhattan"
Location was perfect for us as we were in NY for Accepted Student Day at John Jay College of Criminal Justice. Within walking distance of all we needed. Room was small, but clean. A/C unit was very noisy, necessary to have on though as room got stuffy without it. Lobby area clean and very pretty. Staff extremely nice and helpful.Genuine Expedia guest review
"The pool is seasonal"
We chose this hotel for the location, which was excellent, and the fact that it had a pool for the kids, which turned out to be seasonal....and we were out of season. It didn't mention that anywhere on the site. There was no coffee in the room and the beds only had a top sheet as a fitted sheet and a down comforter, no top sheet. Strange. There was […] definitely nothing extra tossed in. And our room looked out into the center of the building with no view and very little natural light. The heater/ac was very old and not terribly efficient. We won't stay here again. Read moreGenuine Hotels.com guest review
Rooms are nice and quite. Great hotelGenuine Hotels.com guest review
"Great location, wonderful stay"
Perfect place to stay if being near Central Park and wonderful upperwest side shops are your fancy. Very comfortable beds and helpful staff. Would definitely return!Genuine Expedia guest review
Wonderful location. Easy access to the park, Columbus circle, Lincoln center. Stay there if you value location. Don't stay there if minor cosmetic problems with the rooms will cause you angst.Genuine Expedia guest review
"Should have been told about nightclub"
The hotel was beautiful, however we should have been told when we checked in that the night club was right above our room. For $400 a night I would have like to been able to go to sleep at a reasonable hour. We couldn't even sit in our room and enjoy a drink without the walls shaking.Genuine Expedia guest review
I have stayed here several times, but each time the stay becomes even more unpleasant. The check-in staff was rude to my partner when she complained over the condition of the room--noise of outside HVAC unit. The back of the hotel room was so small; closet could not even hang up a dress. Only two of the four elevators were working through out the weekend; […] which caused significant waits and inconvenience. I was surprised they were not fixed over the three days we were there. Although the location is great and the lobby bar is a favorite............................. Read moreGenuine Hotels.com guest review
I booked a junior suite to accommodate four women. The hotel has been renovated and is very nice. However, no pillows, sheets, or blankets for provided for the pullout bed. The telephone in the room did not work. Neither did the heat. When we called the front desk to get housekeeping to provide the missing linens, twice our call was answered but the […] request was not put into housekeeping. Finally after an hour, I got frustrated and went to the lobby to complain in person. Only then, after I had to make a scene, did we receive the linens. This was especially frustrating considering we had been charged an $80 extra guest fee. The hotel is nice, but the service not so much. Read moreGenuine Expedia guest review
"tiny but nice"
Having stayed here before in past years, we were not surprised to have a truly tiny room. If this is an issue for you, consider upgrading when you reserve.Genuine Expedia guest review
Great stay. Great concierge. Great location.Genuine Hotels.com guest review
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