My girlfriend and I had a great stay at this hotel and would definitely stay here again!Genuine Hotels.com guest review
"Location, location, location"
If you're looking to check out the upper westside of Manhattan, the Empire Hotel could not be in a better location. We parked in the Lincoln Center parking (across the street), had dinner at Rosa Mexicana (around the corner and down about 100 feet), had breakfast at The Smith (across the street) and walked up to the Museum of Natural History just to […] get some exercise. The hotel itself was clean, comfortable and thankfully quiet with a very nice rooftop space. My only complaint was the price gauging on a bottle of water - $7.50 for 8 ounces! Read moreGenuine Hotels.com guest review
"Elevators to nowwhere"
The elevators in this hotel are horrible. have stayed at this property several times and they have always been a nightmare. I would not recommend for more than 1 nights stayGenuine Hotels.com guest review
Overall it was very nice, however the amenities were lacking. Disappointed about the roof top closure, the showers were awkward, we requested ice and it took over an hour for them to bring it, the air conditioning did not work. Overall it looked very cool, but when you get down to it, all the little details were not attended to. That's the parts of […] hotels I like. The the little extra things that make your life just a little easiest. Read moreGenuine Hotels.com guest review
"Mediocre stay with a great location"
The location is great but I will not stay there again. The room is shabby. Our first room was on the 11th floor and we could not sleep due to the noise from the trendy club on the 12th floor. We asked to be moved and were told there were no available rooms. They did move us the next day. Also, they charge $3 per cup for coffee in the room. This seemed […] odd to us since coffee in the room typically is complimentary. There are many better places in NY. Read moreGenuine Hotels.com guest review
Stayed here 1 night with my boyfriend. We are from the area but spent the money so we could enjoy the rooftop (it WAS my favorite) without having to worry about cabs, trains etc. I check in and find out its closed for a wedding. They said they didn’t disclose that because the rooftop doesn’t coordinate with the hotel. Weddings are booked months in advance, […] there’s no way they didn’t know. The people at the front desk are not friendly or accommodating. Then we get back from dinner and the room smells musky and AC isn’t working. We call the front desk and they send someone to check it out, we see him remove the filter that is so disgusting, completely black. He replaced the filter and then it worked fine. 2 of the elevators were down so there was always a line to get on the elevator. Just the whole set up was unorganized, no communication and the employees had no passion for the hotel or for the guests. Unless you are spending money to have a wedding there etc. they don’t care about you, we even told them we planned on having friends meet us at the roof and buy a table, there attitude was “oh well.” When we checked out the front desk didn’t even ask if we enjoyed our stay or apologize for the AC issue. I will never stay here again it should be a 2star hotel. Read moreGenuine Hotels.com guest review
I did not like the hotel at all. My guest room and the property in general were dark and antiquated. The hotel clerk was rude to me when he checked me in and subsequently put me in a tiny room directly across the hallway from the elevator that faced a wall. I stayed for a few hours and left, there was no way I would ever spend the night there.Genuine Hotels.com guest review
"Close to Lincoln Center"
The hotel room was small, but I guess average by NY standards. No tub, only shower. I had a cold shower 2 of the 6 days. No ice/vending on the floors - have to go down to bar to get ice every night. They charge for EVERYTHING! I was so happy when we first arrived as they had a Keurig in the room - but then saw the sign, it was $3 for a k-cup of coffee […] in your room!!! Wi-Fi was out for a night and I was told they have nothing to do with the wi-fi and no control over it, yet they are the one's who charge for it??? Manager was supposed to call me but never received his/her call. On the plus side, the location was perfect for us as we were moving our daughter into The Juilliard School - there is not a hotel closer so the convenience of this outweighed all the negatives...for us. Read moreGenuine Hotels.com guest review
"A Hotel lacking in amenities and common courtesies"
Empire Hotel has to be one of the most penny-pinching places in New York City. It was ridiculous to have to pay not only for wi-fi during our stay, but even the coffee in the room cost $3 a cup for a Keurig cup. My advice? Save some real money and try the W downtown for the same price. They have a better idea of how to take care of their guests than […] the Empire Hotel. Read moreGenuine Hotels.com guest review
"Location, location, location"
Though the lobby decor leans towards dictator chic, and the roof-top pool is less than Olympic size, and the last room we had was also rather petite, there really is no better hotel on the Upper West Side. The staff at the desk are charming and helpful, and the bellman gave me (with 2 decades of experience as a New Yorker) a new and better route to […] JFK. And on a blistering summer day the rooftop pool is an oasis. We'll be back! Read moreGenuine Hotels.com guest review
"Nothing Closer to Lincoln Center"
Great hotel and lovely lobby bar (surprised to see nothing elegant about the rooftop bar though).Genuine Hotels.com guest review
"Good location. Overpriced for its condition."
Everything in this hotel is looks 20-30 years old. For the same price I can stay in Park lane hotel. Rooms are small. Conditioner works laud. I have been here 5 times, and no upgrades, no free internet. Even I am gold expedia member.Genuine Expedia guest review
We enjoyed the small, but inviting roof top pool and lovely rooftop deck as an escape. Room was tight for four, but nicely decorated as was the lobby. Mini fridge was full of mini bar so they quickly brought us another fridge at no charge. Hotel should invest in shower doors or at least shower curtains as half of shower is open and drenches rest of […] bathroom. If possible request room on upper floors as Broadway below can be a bit noisy. Great location and neighborhood.....would stay there again. Read moreGenuine Hotels.com guest review
"Overrated and overpriced"
I was very disappointed with the quality of the hotel and the attitude of some of the staff, who appeared very arrogant and aloof at times. The reception and bar are beautiful, but the rooms were not up to scratch with sockets hanging out of the walls and the TV not working properly, etc. We paid for WiFi, however it did not work half the time, or we […] received a very poor signal at best. We were directed to the wrong room for breakfast and the staff were very unwelcoming and unhelpful. Furthermore, there is no mention of the fact that people under 21 are not allowed to attend the rofftop bar at night and my 20 year old daughter was refused entry despite being accompanied by me and my reassurances to the staff member that she would not be consuming any alcohol. Don't be fooled just because this hotel appears in the TV show "Gossip Girl" and looks fantastic in the photos, it is ridiculously overpriced and very disappointing. I will certainly not be recommending this hotel to any friends or family. Read moreGenuine Expedia guest review
"Great location, but bad bathroom."
The hotel is in a fabulous location, but the bathrooms and elevator need to be updated. The rest of the hotel is great. Comfortable bed in a small room. Great lobby and rooftop bar. Generally a hip location that would draw a young crowd. Also, the hotel is very convenient to Lincoln Center and the greater Upper West Side.Genuine Expedia guest review
It is only worth 2 stars.Genuine Hotels.com guest review
We stayed one night at this hotel. Over experience was very disappointing. Room was very small and dark, felt like I was in a cave. “The spa-inspired bathroom featuring a tropical rain showerhead” – is a joke, the “tropical rain showerhead, did not work. Shower did not have a door so the bath room got flooded. I picked this hotel because of the great […] review of the roof top pool / lounge area. We checked in at 2 (the allowed us an early check-in) we went up checked the pool area, was told that it would be open till 9pm. Went out came back around 7. Pool area was closed. Called the reception, was told that they closed the pool area because the guest were uncomfortable, because it was too cold. I can understand the pool/ lounge area being closed because of bad weather, but on the 11 or 10th floor the rooftop lounge was open (this was open to the public) We decided to give it a try but almost every table was reserved. The only good thing about the hotel was the location, close to Central Park and Lincoln Center. We went hoping for luxury stay but ending up with a stay that was mediocre. Read moreGenuine Hotels.com guest review
"Good location, comfortable beds"
Overall good hotel , could use better room lighting. If you are over 35 stay away from the rooftop bar.Genuine Expedia guest review
"One night stay"
This hotel is probably not worth the amount you pay per night. By far the nicest aspect was the rooftop lounge/pool. Our room was alright but not very clean. We had a view of the air conditioning system. There was still hair in the shower drain and the sink in the bathroom didn't drain well. The room needed minor updates since some things look like […] it had fallen apart. Plus, it's really annoying to see every little thing in your room with a price tag on it. A bottle of water cost $7.50...if you went down to Duane Reade next door and got the same bottle of water, it cost $2.00. I'd rather see the room void of snacks and drinks than see all of those with prices that are triple what they cost in the store below your feet. All that being said, this hotel was booked last minute after we had to change plans due to the amount of people with us. I won't stay here again, but I may come back to party in the rooftop to get that view. Read moreGenuine Hotels.com guest review
It was very good limited breakfast timesGenuine Hotels.com guest review
I was very disappointed with the Empire. My room was small and in shabby condition. Great location but I still would not return.Genuine Expedia guest review
"One night in NYC"
Pleasant experience. We arrived late at midnight and stayed only for one night. We found the hotel convenient as location and also cleanGenuine Expedia guest review
They provide ear plugs to try to muffle the excruciating hum from the air conditioner. Tiny room. Internet impossible to get on shower head broken and half clogged sprayer head. The worst I've experienced.Genuine Expedia guest review
First off Chris the concierge is SUPER helpful , friendly and professional. The rooms are nice , bathroom is small, we had our kids with us, so it felt even smaller, but typical for NY standards. The Splash breakfast is only for 2 adults, so it didn't include our kids, which I never saw while making the reservation. The pool is TINY!! It looks much […] bigger in the pictures, I would say it is 3 feet wide by 15 feet long. They never had towels and the one I did get was stained. I really recommend them getting enough towels for their b guests at the pool, and nicer ones. The location is GREAT, I would stay here again!! Read moreGenuine Hotels.com guest review
"Across from Lincoln Center"
The Empire Hotel was close to Lincoln Center and Central Park and greatly convenient. Hotel does not have restaurant or cafe so one had to go out for breakfast. In addition the charge for in room coffee or tea was $2.50. The Fiji water cost $7.50 (outrageous). Wi Fi was $13.95 per day. All in all the hotel did everything possible to get money out of […] you. So despite the convenience of location I would not likely stay in this hotel again. Read moreGenuine Expedia guest review
"Good deal. Small rooms"
Second time there. Don't take room in 02 line or near roof. Small and noisy. Overall pretty nice. Great locationGenuine Hotels.com guest review
room had mold in the bathroom (no exhaust fan) said free wifi but you had to go to the lobby or pay extra to get it in your room said free continental breakfast you had to got to the top of the building (climb stairs) and then the limited you to everything and charged you elevators sucked refrigerator was full of alcohol couldn't put anything in it […] and they charged you for the coffee in your room room was not clean Read moreGenuine Expedia guest review
Had heard that this would be a great place to stay, but we were very disappointed. There was hair on the bathroom floor when we arrived, the base of the shower leaked, very difficult to get someone to answer the phone for the Front Desk, Room Service, and Housekeeping. Had to request towels even after our room had been cleaned. Definitely wouldn't choose […] to stay there again. Read moreGenuine Hotels.com guest review
"Great party hotel, but bathrooms way too smal"
Great location, love the lobby and downstairs bar... Great spot to stay and party! Downfall is the tiny bathrooms... Rooms are decent, but bathroom is like a closet.Genuine Expedia guest review
My stay in the Empire Hotel was enjoyable. The location and the rooftop bar were the things that attracted me most.Genuine Expedia guest review
"A Classic Stay in the Upper West Side"
Smack in front of the Lincoln Center, the Empire is a fixture place on the Upper West Side. With it's custom decor and rooftop bar, it remains a pretty cool place to stay. The rooms are very well appointed even if some things are starting to fall apart (both my desk lamp and the chest of drawer were broken. I try to stay there whenever I have a cha […] nce. Read moreGenuine Hotels.com guest review
"Elevators don't work"
It's super annoying. They stop on every floor and it takes forever to get downstairs. Nice bar on the roof though and the rooms and fineGenuine Expedia guest review
It is very disappointing when you arrived to this hotel, and you see the difference between the pictures on its website and the reality.Genuine Hotels.com guest review
"Would not reccommend"
Our stay at the Empire Hotel was terrible. This hotel advertises a rooftop terrace, which was a big factor when deciding on hotels. Don't expect to see much of the night skies of the city. They close it down at 9:00pm. Really? In NYC? Big disappointment. I had to call for housekeeping at 11 pm in order to get top sheets for our beds. There is a comforter […] and a bottom sheet that's it. Typically hotels have a bottom sheet, top sheet, light blanket and duvet. This to me was a turn off to say the least. I also addressed to the man who brought our linen; who by the way was not from housekeeping, that our shower was also leaking and it was turned off. He attempted to turn it off and stated he would let someone know about it. I mentioned I would like to have a manager aware of our concerns. We slept with the bathroom door closed because the leaking in the shower was so loud. At 1:15 AM there was a knock at the door. They wanted to fix the leak! We are sleeping and you just woke us up! The next morning we attempted to get a few things from the picked over continental breakfast. We were informed as we were putting bagels in the toaster and pouring coffee that there is a $15 charge per person. Are you kidding me? We promptly put it back. We proceeded back to our rooms to gather our stuff and check out. I addressed my concerns at the desk while checking out. Again I told them I would like to speak with manager. They took my email down and have not heard from them since. So you ask how this visit was? I would never reccommend it. For the cost, definitely not. Btw we went to Starbucks when we left which was around the corner and spent $20 for 3 people and had great coffee and breakfast sandwiches! Read moreGenuine Hotels.com guest review
Only an issue wirh Ac. Other than that great hotel in NYC.Genuine Hotels.com guest review
"Nice hotel close to Lincoln Center/Central Park"
Hotel and staff were very nice. However, it was a very hot day in NYC and although the room AC was set to max. and ran constantly, we were never able to adequately cool our room.Genuine Expedia guest review
"Nice place close to everything"
The staff was nice the rood top was great and so was the dance club.Genuine Expedia guest review
Great central location. Traveling with older parents and easy walk to subway (3 blocks) . Valet parking without problem. Greeted at door by bellman and bags were able to be stowed until return from breakfast at checkout. Rooftop pool clean and large enough to cool down after lounging on deck. Happy hour prices Friday night at rooftop bar appreciated. […] Room obtained was a junior suite on 7 floor. No problem with elevators. Limit us 8 people. Beautiful large lobby, Art Deco. New renovated room tastefully decorated. Loved the tree wallpaper in hallways. Keurig in room but Starbucks around corner. Appreciated snack selection. Rain shower great! Not sure how others take showers but no problem with water on floors, Will return! Read moreGenuine Expedia guest review
"Small Room in the Big Apple"
We stayed at the Empire Hotel and everything was very nice and very helpful staff but our room was way too small to have two beds. Granted I know you are out seeing the city and not in the room much but there was not much room to even maneuver around to get the basics done. Over all a good visit and the price was better than most hotels so in the end […] I am pleased. Read moreGenuine Expedia guest review
"My new favorite!"
Empire Hotel is incredibly trendy, well-situated in a perfect area and impeccably clean and comfortable. I had a great stay and will most certainly be returning.Genuine Hotels.com guest review
"Great hotel, Amazing location!"
Hotel was great, the room was small but its NYC, so we were expecting it. Clean, good service. Safe neighborhood, close to everything. Will definetly stay there again. Only minor setback was the pool, its essentially a bathtub, so dont expect to swim laps, prepare to take a dip to cool off while tanning.Genuine Hotels.com guest review
Elevators broken and stairways blocked by linen carts. Rooms definitely old-looking and smell musty. On the other hand, can't beat the location .Genuine Expedia guest review
I found the online representation to be inconsistent with the actual experience. The marketing personnel did a very good job of photographing the room to present a feeling of space that I did not experience. The swimming pool is humorous. One guest described it as three tubs stuck together. The hotel does describe it as a plunge pool. The breakfast […] buffet was a little bit of an adventure to find due to weather and misdirection by staff on two occasions. The concerns above would be okay if taking a shower did not result in flooding of the bathroom due to a missing shower door. We reported the door and were told, yes we know. A second experience unacceptable to me was the behavior of front desk staff. I waited patiently on more than one occasion as they finished their obviously enjoyable discussion with fellow employees only to receive a cold reception and clipped response to my simple questions. My stay at this property was a disappointment. Read moreGenuine Hotels.com guest review
"great location for my needs"
very convenient nice experience location very convenient nice people don't know bar or other facilities thereGenuine Expedia guest review
There was no parking garage I had to pay $60.00 to park my car over night & no complimentary breakfast, the roof top bar & pool closed too early its new york the city that never sleep i mean come on. Upon entering our room we couldnt even walk side by side it was a shoebox room. the bathroom again too small & when you took a shower the water went all […] on the floor & oh did I mention no vent for the steam from the shower. Read moreGenuine Expedia guest review
"It's only redeeming quality is the prime location."
This hotel, online, appears to be fabulous, "five-star" quality and hip. At check in you are greeted by rude hotel employees and when I asked for directions to the room I was told to find my way on my own. The room was fine (superior deluxe king room), however the A/C rattled and didn't produce enough air to keep the NYC heat and humidity at bay. The […] shower is one of the "modern" showers that only has half of a door and water gets everywhere. The paint in the bathroom is peeling away from every surface because water literally goes everywhere. The bathing towels had large holes in them and the drain popped out and I stepped into it. When I called about these issues the hotel staff would not send anyone to fix the issue or send new towels and hung up on me. The shower was cold water (again, no one would fix it) and the wifi (given a corporate access code) was spotty at best. For the money you are really paying for the location only and a facade of a nice hotel. The staff is incredibly rude and acts as though your questions or requests are a waste of their precious time. Read moreGenuine Expedia guest review
"Potential - but needs work"
The hotel itself if very nice. Fab decor, great/friendly workers, perfect location to the abc studios and ballet. The upgraded room we got was a decent size for NYC and very nice/comfy - however on one of the hottest days the AC didn't work. Really? The unit itself looked like it was from 1965. The bathroom was literally smaller than my suburb broom […] closet - no joke - but it functioned. The icing on the cake was the elevators didn't work. Again, really?? The Out of Order signs were also old, indicating that this happens a lot as signs are reused. We were on the 11th floor - walking up and down was NOT OK. Overall, it was a shame bc it had potential, but some things need work. Read moreGenuine Hotels.com guest review
WE HAVE STAYED AT THIS HOTEL BEFORE AND IT USED TO BE OUR FAVORITE IN NYC. IT HAS GONE DOWN HILL!!!! FOR THE MONEY THEY CHARGE IT WAS HORRIBLE. DIRTY ROOM, BARLEY ANY A/C. OTHER PEOPLE CALLED THE FRONT DESK AND GOT A FAN! REALLY!!! FOR ALMOST $400 A NIGHT A/C SHOULD BE A GIVEN. WE WERE NEVER GIVEN OUR BREAKFAST VOUCHERS AND HAD TO WALK UP 5 FLIGHTS […] OF STAIRS TO GET TO BREAKFAST. THANK GOD WE COULD WALK UP STAIRS BECAUSE WE WERE STARVING FROM SWEATING TO DEATH ALL NIGHT!!! WE WILL NEVER STAY THERE AGAIN! Read moreGenuine Hotels.com guest review
"High charges per day for wifi?? Really??"
I was very disappointed in the Empire overall. The rooms were tiny. Half of the bureau was taken up with items to purchase for exorbitant prices... $$ (use your imagination) for a bottle of water and apparently several hundred dollars for a bottle of whiskey! That is quite a markup! The bathroom was also tiny and the shower door only went halfway across […] so every time someone took a shower, everything got soaked. This is probably why the door looked like it might be rotting away at the bottom. The elevators were slow and two of them were actually out of service for much of our stay. Room service, had we chosen to use it, included not only a straight charge (understandable) but a mandatory 20% gratuity. There was no ice machine... one had to order that from room service which closed at 10PM. The pool on the roof mirrored the room size... it was so small that even a couple kids made it look crowded. There was also supposed to be free wifi on the roof deck but the only employee up there knew nothing about an access code. I can't complain about the location which was close to the Park and the subways. I wasn't in love with the fact that there was a club on the roof so at night, there were bouncers who demanded to see my daughter's room key before he let her into the hotel. Read moreGenuine Hotels.com guest review
"My favorite place when I am in Mid-Town NY."
Love the location and the staff.Genuine Hotels.com guest review
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