"Very nice hotel."
Good experience, good staff and good hotel overallGenuine Expedia guest review
Tried calling the front desk several times and no one answered. The bathroom sink had only hot water coming out of it which made it difficult to wash our faces off at night as well as our hands without scaulding them. The beds did not have fitted sheets on them.Genuine Hotels.com guest review
Overall loved the hotel, but the hotel parking prices were brutal. 159 dollars for a 3 night stay. As much as I enjoyed the place not sure if I'm going to come back after $160 tacked onto my bill.Genuine Hotels.com guest review
"Potential - but problems"
Our room was not available as reserved when we checked in. We were traveling with our teen aged daughter - and had reserved a room with two queen sized beds. We were told such a room was not available at check in - a very unacceptable situation. They offered a single King with an air mattress. We needed to get into a room so our daughter could change […] for the event we were attending. A manager called shortly after we were in the room, apologized and was able to get us a room with 2 queen sized beds as reserved. All was fine in the end and we were allowed a very late checkout. So - terrible service at check in. The situation resolved - but lots of tension at check in. Really unacceptable. Also - hotel is under renovation. Should be very nice when done. Good breakfast at in hotel restaurant and dinner at the English Pub below hotel. Great downtown Seattle location. Read moreGenuine Hotels.com guest review
"Nice hotel, close to where I needed to be,"
Wasn't there much, stayed for the location, it was very niceGenuine Expedia guest review
"My Second Stay Here"
Great location for visiting Seattle. The hotel is comfortable and gives you your money's worth. We had some discomfort with the heating system, but that's my only complaint. Staff was friendly and helpful. A privately-owned pub is located on the site and is a fun place to eat and relax after a busy day. I'll go back.Genuine Expedia guest review
"Wonderful Spring Break"
Considering the major remodel the Hotel is currently undergoing, our stay was comfortable and the staff is extremely helpful.Genuine Expedia guest review
"Anight in the city..."
I don't traditionally think of Red Lion as particularly nice, but the 5th Ave Seattle property ws outstanding.. I got a water view room, worth the upgrade.. The loction is awesome $7 cab to the Seattle Center - 5 minute walk to The Pike Street Market, and you're right in the middle of the 5th ave shopping district, and visit Castle & Elephant downstairs, […] their lettuce wraps are unbelievable! Read moreGenuine Hotels.com guest review
"Great location & rooms"
The Red Lion has the potential to be a great hotel. It just hadn't reached that potential during our stay. With its close proximity to Pike's Place, museum, shopping and monorail to the Space Needle, it is the ideal location.The rooms (with our group, we had four) were immaculate, updated, modern & spacious with most having great views of the city or […] a combination of city/ water views. The hotel offers a quirky restaurant, Frolik, that lacks skilled servers and a reasonably priced menu but the food was good and the outdoor patio is superb allowing you to forget how long it took to get your morning coffee or evening cocktail. The bell staff were by far the most professional and courteous, willing to help with arranging cars, services, recommendations, and directions. Customer service is what separates good hotels from great hotels and in my opinion this is where The Red Lion fails. During our stay, the hotel was undergoing a renovation and the management and front desk staff were ill prepared to handle circumstances that happen during construction. The renovation had obviously taken a toll on the water pipes which had no pressure and banged throughout the night for the entire weekend. Also, as a side note, with no water pressure toilets do not flush which makes no one happy! When two nights were spent virtually sleepless due to the all night banging the staff simply told us that they were aware of the situation, that it was the weekend and the construction foreman would return on Monday to address the situation. Their only solution was to offer a one time voucher for breakfast in the restaurant that was understaffed and offering poor service? That is poor management and unacceptable customer service when someone has paid for your services and you are unable to deliver. If you are looking for a great location and nice rooms, this place is perfect. If you are looking for a great hotel with all around great service, this may not be the place for you. Read moreGenuine Hotels.com guest review
"wonderful stay for family and friends!!"
The stay was amazing and they always keep the room clean and they checked on us and there showers where amazing i didn't even wanna get out..my kids even liked it... it is blocks away from malls and from the water it really was a great stay it was so worth ever cent and the beds where nice and didn't hurt my back...Genuine Hotels.com guest review
Overall, it was satisfactory. The lobby is being refurbished so all that existed were two podiums with staff to check you in. The room was very clean, but the fan running the heating/cooling system was noisy and there was no option to turn it off. The was comfortable as was the bed. The location was terrific, just two blocks from the convention center. […] On the other hand, parking is additional, and expensive, and even worse, their lot was full. I had to park in a similar facility 2-1/2 blocks away. I'd stay there again, but I'd also look around before I did. There are a lot of other properties nearby. Read moreGenuine Hotels.com guest review
"Parking is too expensive"
Parking is too expensive, but the room is comfortable,and good locationGenuine Expedia guest review
"Red Lion ROCKS! Excellent Location!"
We had a fantastic time, it is only a few blocks from the fish market and all the finest restaurnants! Many name brand stores and some very nice pubs! The restaurant/ pub which is below the hotel had good food and comfortable atmosphere! We want to book this spot for our kids vacation as a gift!Genuine Expedia guest review
"Close to city center"
It was ok stay but have stayed at better locations near by, in house restaurant had a lot to be desired.Genuine Hotels.com guest review
"Awesome view, still under renovation"
Hotel was still under renovation when we were there- the only hiccup was in being asked to join "the line" at check-in What line? The "line" was a blob off to one side standing between the desks and the couch, blocking access to and from the elevators, and further confused by people trying to enter or leave the hotel. I can't think of anywhere really […] better to put the line, given the layout of the lobby in renovations, as there is a piano and a seating cluster where I personally would put the check-in line. Please join the line" became my mother's inside joke for the rest of the weekend. Room itself was beautiful and SPOTLESS, and had an unexpected surprise: a view of the Sound, the Ferris Wheel, and Pike Place Market, including a smidgen of the famous sign. If you craned your neck, you could see the Olympics peeking between skyscrapers. Room was also really WARM when we arrived, due to the setting sun, and the air conditioning didn't work at first: we had to wait for maintenance to come fix something. Hotel staff were helpful. Not prompt, because they were obviously as busy as they could be, but very polite, pleasant, and helpful. Location was great: convenient to shopping and the art museum, lots of food within walking distance even with our food allergies, AND we were allowed to leave the car in the parking garage after checking out, until 4pm. Read moreGenuine Hotels.com guest review
"close to Pikes Place"
Great location for being downtown. Room's are clean. Rates are reasonable.Genuine Hotels.com guest review
Central to everything: my business conference, plenty of restaurant and shopping options, theatre.Genuine Expedia guest review
"Good location to donwn town"
AffordableGenuine Hotels.com guest review
"Hotel was under construction"
I wouldn't have booked this hotel had I known it was under construction. I was actually very disapointed when I arrived because the entire lobby was ripped out, and half the floors were desolate... not to mention there were microwaves all over the hallway of the floor I was on (I guess they are getting new microwaves too!). However, my stay was only […] for 1 night, so I figured it wouldn't be so bad. The room was very nice... it was exceptionally clean and the bed was cozy. All of the staff were great and I had no trouble getting some extra coffees and creamers. I can imagine that the hotel will be fairly nice when the renovations are complete! Read moreGenuine Expedia guest review
"Renovations and ridiculous parking."
I wasn't too impressed when we came into the lobby. Renovations made it hard to find the entrance and we were going in circles a little while before we spotted the parking garage. We may have been spoiled by staying in an Orca Suite at Tulalip the night before, and we accounted for that when we were met by our dated and standard "deluxe" room. Still, […] it was comfortable enough. I was a little disappointed that the windows didn't open, but the bed was comfortable enough. What really turned us off to this hotel was finding out the next day that our parking was going to be $40.00 for the night. With an $8 all night garage next door and ABSOLUTELY no mention of the extra charges, it seemed a little outrageous. Read moreGenuine Expedia guest review
"Location great/ Remodel in progress"
The location was great. It is close to the convention center (2 blocks), Pike Place Market (5 blocks), and the Space Needle (12 Blocks). The room was comfortable, and there is both wired and wireless internet connection. I was unaware that they were in the process of remodeling the lobby. Overall I was very satisfied with my stay.Genuine Hotels.com guest review
"CLOSE TO MARKET AND SHOPPING"
The lobby was being remodeled which meant the ambiance was not as good as it could be. The bed was too soft.Genuine Hotels.com guest review
"Great hotel-location, clean and great staff"
Overall a very pleasant experience. We were warned about the lobby renovations but it was still an inconvenience with a different route to the elevators each time-not just day-and we first used the parking garage elevator by error instead of the room ones because it was not clearly evident. The renovation workers were very unfriendly and made us uneasy-although […] that had nothing to do with the hotel staff, which was excellent. This hotel has a great location with easy access to everything downtown. Read moreGenuine Expedia guest review
The hotel is undergoing renovations but that is not important. The overall room and location and service were wonderful. I would definitely stay again and recommend it to others. Very clean, very convenient location, excellent food and the people were terrific!Genuine Hotels.com guest review
The hotel was going through renovation which made access to lobby, entrance, elevators difficult. This has never been an issue before but was this visit. We had no idea until we arrived. Also, the thermostat in our room had to be reset twice by maintenance, once for no heat and once for 90 degrees in the room. Not good! Staff was very friendly and cooperative […] but the facility was in uproar. Should be completed by mid April. Read moreGenuine Expedia guest review
The location cant be beat. Right in the middle of Downtown Seattle, 4 blocks from famous Pike St. Fish Market. 3 blocks from the convention center. 2 blocks from the monorail that brings you to the Space Needle. Shops and restaurants galore surrounds you! We had a great view of the water from our room. Construction looked to be wrapping up soon, it […] didn't affect our stay. The employees were very friendly and courteous. Our only complaints with the room was it was too hot in there. During the day the temp was comfortable, but even after turning the thermostat all the way down, at night it was too warm and made it difficult to sleep. We notified the front counter and they sent someone immediately to check on it. It seemed to work for a little bit, but it was still warm at night. The room TV didn't get the best reception and only had the cartoon network available for kids. Overall a nice hotel in a perfect location. Read moreGenuine Expedia guest review
"Pleasurable and convenient stop over.."
Just a quick stop over visit in Seattle before heading to Tucson; but we love the location in downtown. Real close to shopping, good restaurants etc. The only downside on this trip was that the lobby was being renovated and it was a little confusing and crowded getting registered and in and out of lobby.Would prefer to know that ahead of time before […] we booked. Read moreGenuine Hotels.com guest review
"Close to Seattle Attraction"
Beautiful view from our 20th floor room of Elliot Bay. Very friendly staff greeting you as you enter and exit. Also very helpful when a snowstorm back East extended our stay by two nights. They were able to keep YS in the same room and extend our good room rate. The lobby is being renovated but thus was not at all a problem other than it being a bit […] tricky finding the temporary entrance and negotiating the three small steps with luggage coming up to the entrance. Later found out there is an ADA approved entry in another location. Read moreGenuine Hotels.com guest review
"1 night stay"
Location, Location, Location! That's what this hotel has going for it. The room was nice for the price.Genuine Hotels.com guest review
I really enjoyed my stay at the Red Lion. It was close to everything I needed like the convention center, the fish market, the light rail, and lots of restaurants were close by. I loved their outdoor patio that is connected to their bar, the fire place and the seating areas are very cozy. The only things I didn't like about our room was that it had […] a fridge, but no microwave. Also, I thought it was a little strange that they didn't use fitted bed sheets, they just very neatly tuck a regular sheet around the mattress. Read moreGenuine Hotels.com guest review
"Nice hotel in center of town"
We have stayed in nicer hotels for a lot less money, but is in the center of seattleGenuine Expedia guest review
"4 Night Stay"
It was very nice stay. The beds were great. The noise from something was a little loud in my room, 1506. Otherwise all was wellGenuine Expedia guest review
Our room was reasonably clean and the hotel staff were very nice. However the room was small and the bed had a mattress that sagged a lot and was very uncomfortable. The hotel was undergoing a renovation at the time we stayed, and it was my understanding that the charge for the rooms was the same regardless of whether it had been renovated or not. I […] definitely did not think the room was worth the price we paid. Read moreGenuine Hotels.com guest review
"Close to trains"
When I first arrived in the room, it was hot. Turned down the heater and it was fine after 30 minuets. Plenty of of pillows, some soft and some harder. I liked the soft ones.Genuine Expedia guest review
"Cold, smoky, convenient, clean"
Surprise construction $40 parking Awesome location Nasty elevators smelled like smokeGenuine Expedia guest review
The only reason it is a 4 of 5 is because of the ongoing renovations the have taken away the lobby. This was a pain when waiting for others or car pick-ups.Genuine Hotels.com guest review
The location was perfect and the staff was exceptionally helpful and friendly. The rooms were clean and comfortable. I would definitely stay here again!Genuine Hotels.com guest review
"Nice overnight stay"
Be aware that the lobby area is in the process of remodel. Due to this it was a little confusing to navigate from the elevator we took that put us in the Conference Center. Would have liked to see better signage letting us know where to go. However, the room and the rest of the hotel were in good shape. Comfortable beds and everything we needed for […] our short stay. Staff was very courteous. Read moreGenuine Hotels.com guest review
"Nice downtown hotel"
Renovation going on right now , but not a deal breaker.Genuine Expedia guest review
"Location vs Remodel"
On the plus side, the location can't be beat, right downtown and easy stroll to Pike Place Market. On the bummer side, bad timing as hotel is in process of extensive remodel and my expensive room had not been updated. Glad I was not there during the week, no construction noise over the weekend. Lobby is currently the size of a shoebox and standing in […] line for desk service was like being in a train station. Employees were nice. On Saturday night when I returned late from an event, the garage was full (in spite of the fact that I had paid the $40 premium in advance). I was not happy, had to double park in the street and figure out what to do. Ended up in parking garage a block away and the cost for overnight parking was $8 ... so inconvenience was worth it. Although stress could have been avoided by staff giving guests some "what to do if the garage is full" options. I guess they don't want to do that because telling guests about the cheaper options would leave the Red Lion garage empty! Read moreGenuine Hotels.com guest review
"Nice hotel, s/b nicer when construction complete"
Hotel was nice, entering was a bit iffy, but thats because of the construction, and I can understand that. It was nice, that it was right downtown and basically right across the street from the 5th Ave theater, since we went there to see a show.Genuine Expedia guest review
"Nice location near shopping district"
The staff was very helpful. The food at the hotels restaurant was very good .Genuine Expedia guest review
"The Hotel staff was so great!"
We had VIP status and the hotel upgraded us to a King room! My husband and I had a fabulous date night!Genuine Expedia guest review
"Very nice, small hotel near everything."
Mostly positive-- room was large enough, comfortable with an easy chair plus desk with free WiFi and Ethernet, easy walk down to river and up to other sites.Genuine Expedia guest review
"Nice view, nice room"
Room was nice as we paid for upgraded view. Parking and menu ridiculously overpricedGenuine Expedia guest review
"Very comfortable hotel"
The receptionists are outstanding. They will try to make you feel as comfortable as they can.Genuine Expedia guest review
"Nice new renovations."
Great experience, just the relaxing place we needed. I loved seeing the 12th Man Flag across the street from my window! The tv reception was bad. Had one robe in room, 2 would have been nice,but like the tv, too lazy to call about it.Genuine Expedia guest review
The hotel was being renovated and there was no lobby available for waiting for the shuttle. I had to go a block to the Sheraton so I could wait out of the cold weather. Also the heat in the room did not work. I froze all night. I think they should finish there renovation without trying to stay open and inconvience their guests just to make money.Genuine Expedia guest review
We traveled to Seattle to attend a concert at the Paramount Theatre. Our flight arrived early in the day, and after a short walk from the Light Rail to the Red Lion, the hotel kept our bags until we could check-in. The hotel was easy to spot from the Westlake Station, by looking up and seeing the logo on the top of the building. They called us when […] our room when it was ready and the front desk staff was friendly and quick to help us. There was some Lower Level construction going on, but it did not affect us during our 2 night stay. No noise or disruption. The room was quiet, comfortable and clean. We were very pleased with the entire experience! Read moreGenuine Expedia guest review
Response by Motif Seattle Dear Laurie Ann, Thank you for your recent visit to the Red Lion Hotel on Fifth Avenue. We appreciate your 5/5 star rating! I am pleased to know that the construction did not impact your stay experience. Thank you for exploring our great city and taking advantage of the fabulous theatre opportunities and for taking mass transit. We look forward to welcoming you back, in the future. Our renovation completes in April, a perfect time to plan a return. Sincerely, Shannon Sheron
"Hallways Extremely Cold & Food Service Poor"
The room was more than sufficient except that I couldn't get the heater to work properly. It wasn't freezing but I couldn't adjust it up or down after several attempts. I don't know if the construction had an impact on how cold the hallways were but it made walking through out the hotel uncomfortable. Obviously the restaurant is under staffed because […] they didn't cook the food as I'd requested and it took over 45 minutes to get a hamburger and fries. By then the fries were cold so I had to send it back which made me really, really hungry by the time the new food arrived. The hotel location to all the central things in Seattle is wonderful. Overall I am giving the hotel a 3 just because of the cold hallways, problems with the heater and the food service. The room as a whole was nice with a very comfortable bed. I hope they finish the remodeling soon and figure out the restaurant. I've stayed at the hotel before and the food service was great. Not quite sure what the problem was this time. The room was wasn't that cheap but due to the convenience and location it was reasonable. Read moreGenuine Hotels.com guest review
Response by Motif Seattle Dear Patsy, Thank you for taking the time to share your recent experience. I am delighted that you enjoyed the location and that your room was comfortable. I am sorry that we did not deliver a comfortable termperature in the hallways and that the untimely food delivery and quality did not meet your expectations. We hope that as we seek to improve our service you will still choose to stay with us in the future. Thanks again for your review. Regards, Shannon Sheron, General Manager
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