"Great Hotel - Definitely Recommend."
We stayed at this hotel 3 times during our 2 week vacation in San Fran. It is close to the Airport, close to Candlestick park, and on the water so great views. Easy 15 minute drive into the city and to all the attractions, Pier 39, Golden Gate Bridge and Lombard street. The hotel has a full complimentary breakfast each morning and a free Happy hour […] every night with Beer, wine and snacks. We obviously had a different room each time we stayed there but it was very clean, comfortable and roomy for all 5 of us. Read moreGenuine Expedia guest review
"Great hotel. Everything close enough."
We loved our stay here. Beautiful bay view and far enough away from the city, but B.A.R.T. could get us there in no time when we were ready. Loved being able to watch the planes land and take off. Nice walking/running path around the bay. All employees were very helpful in helping us get around. Very spacious room. Smelled and looked new. Breakfast […] every morning was delicious. Perfect for our family of 4! Read moreGenuine Expedia guest review
"Newly refurbished Room!!!"
I wrote a fairly scathing review of this place in the past. I stayed here once years ago and loved it, went again and hated it, went this time and the whole property has been refreshed. Location has always been great, everything inside is now fresh and clean. Very Nice work Embassy Suites.Genuine Expedia guest review
Didn't feel like your typical airport hotel. Good service and a easy shuttle ride to the airport. Only complaint is that the free breakfast was very packed and lots of food and plates were gone.Genuine Hotels.com guest review
"Perfect for large families"
awesome accommodations for a family of 6 great view of the bay inand awesome made to order breakfastGenuine Hotels.com guest review
"Good experience but u have to push staff"
We booked the most expensive oceanfront room but were handed a room with 90% parking lot view and barely a sideways view of the bay. This was nasty. When I called to change rooms they said it was a full hotel and they could only help me the next 2 nights of my stay. Which we had to push them to do so and they obliged. So yes, if you do not really use […] aggression to what u want and what u paid for, they don't do it professionally. The professionalism and overall attitude of staff including on site manager is very laid back. They think their location keeps them in business so they are not obliged to keep any hilton mannerisms. Read moreGenuine Hotels.com guest review
nice and beautifull location nice breakfastGenuine Hotels.com guest review
"Great San Fran Value"
We started our California vacation with a night here. We should have booked more nights. It's a short drive to town and it's a great hotel with a great breakfast.Genuine Hotels.com guest review
I have a good nice time while stay in this hotel. Beautiful the waterfront view.Genuine Expedia guest review
"We loved it"
If you need to catch a flight, this is perfect. Great rooms. Really convenient.Genuine Hotels.com guest review
"Beautiful hotel with excellent staff."
The staff was extremely kind, courteous and helpful. We could never have navigated the public transportation into the City without all of their patient assistance!Genuine Expedia guest review
"CLOSE TO AIRPORT"
IT WAS JUST WHAT WE NEEDED AFTER DRIVING 7 HOURS.Genuine Hotels.com guest review
Overall, the hotel was very nice. The staff was pleasant and helpful. They offered assistance with transportation and venues. We were very disappointed in the breakfast service. We had to bus our own table in order to find a table to sit. There was NOT enough service personnel cleaning the tables and preparing for the crowd. In addition, the hotel did […] not restock the food tables for the people eating breakfast at 10am. The buffet was supposed to be from 7am to 10:30am and the fruit, cereals and yogurt were all gone by 10am and not restocked. The hotel did warn about the busy times at the buffet, but they did not tell us they would run out at 10am and not restock. Very disappointing!! Read moreGenuine Hotels.com guest review
Can't go wrong with Embassy Suites however this property is in need of some major upgrading. Overall room conditions were satisfactory however for the rates you're paying, time to put some money back into the property! Staff was very friendly.Genuine Expedia guest review
There was a $21 fee per night for parking that I was not aware of. I don't agree with all of the extra charges for parking and internet especially since the hotel is a bit pricey to not be at the city center. Other than that, not a bad stay.Genuine Hotels.com guest review
Comfortable. One night with loud band for a wedding until 11pm.Genuine Expedia guest review
"Not Worth the Money"
There was a continuing problem with elevators being out of service. At some times, there were only two of the five elevators in service. After long waits, it would be full or a housekeeping cart was taking up the whole space. Many guests were unhappy with this. We decided to try the stairs but it took us outside and we had to find our way through construction […] to get inside. The breakfast was good but VERY crowded without ample seating for everyone. We had to sit on the stone wall of a garden area without a table. We were asked to leave the pool on two separate occasions by a very rude security guard, once for a private party and the other for unscheduled maintenance. He made us feel like criminals. The key provided for the gym and business center did not work. Guests had to let each other in. There was a party in the room next to ours on two of the three nights of our stay. Very noisy. We won't be staying here again and I heard the same sentiment from other guests. Read moreGenuine Hotels.com guest review
Not enough parking spaces available considering the number of rooms. by 11pm, we had to circle around several times to look for parking, only to end up squeezing in between two trucks. Bathroom has no fan - there's a vent but no way to turn it on. This leads to a very stuffy bathroom after a shower. AC/heater has a weird rule about temperature. According […] to the HVAC label, the heater won't turn on unless temperature is at 65deg first. it was 66 deg, so only the "fan" turned on, which just blew room temperature air. We just turned it off and slept cold. Pillow covers on two of the pillows weren't as white as the others, so it made it look dingier. It's probably still clean, but definitely doesn't help to not look as clean... especially to sleep on. Read moreGenuine Expedia guest review
"timing is everything..."
The entire package was great. Nice people, accommodations were good, buffet was very good. The only thing is that we got a room on the second floor and our stay started on Friday. So Friday and Saturday there were parties in the halls right under us. Needless to say, the music was pounding for a while. So there’s the timing… had we started on a Sunday, […] or any other day of the week, no music and the sleep would have been much quieter. The AC unit leaked the first night and got the carpet between rooms very wet. I was told these rooms had been very recently renovated. Later that day I was told the unit had been fixed. The second morning we noticed it was leaking again. I requested a change in rooms, to a higher floor and I was told they were going to try their best. Fortunately, we got a room on the 8th floor and no more music and no more water leaking from the AC unit. Overall, we enjoyed the stay. The rooms were clean, and the entire facility looked nice. I would recommend this hotel with no problems at all. Every once in a while, you encounter issues in your travels, but if the staff seems to care and they try to take care of your concerns, that’s worth the try. I liked it, my kids did too and they saw that the staff was very nice too and they were very professionals. Read moreGenuine Expedia guest review
"Quick getaway weekend with the family"
I cannot say enough good things about the staff. Professional and attentive are just two of the words I would use. The hotel was in a great location. Close to everything we wanted to do and see. The food was great as well. My family and I will definitely stay here on my next visit to SFO.Genuine Hotels.com guest review
"Thin walls, Noisy Fan"
I could hear doors in the room next to mine being opened/closed. They were very creaky. Also, the fan in the room was quite noisy and made loud knocking sounds.Genuine Hotels.com guest review
Our room was very nice. The hotel staff was wonderful. The food was amazing.Genuine Expedia guest review
This hotel is very nice and the staff was very friendly. The breakfast was awesome! Very happy to see that they were working on remodeling. The room we stayed in had 2 beds and a pull out sofa bed which was extremely comfortable; definitely not your ordinary sofa sleeper. Very impressed with the hotel.Genuine Expedia guest review
"i luv Embassy Suites"
everything was as expected...should have hit the breakfast buffet earlier thoughGenuine Hotels.com guest review
"Nice hotel with waterfront views"
Hotel was being remodeled, but it did not affect my stay. Waterfront rooms were great. Close by the airportGenuine Expedia guest review
"Great hotel and breakfast was great"
We enjoyed our stay at Embassy Suites. The rooms were clean and spacious, breakfast was delicious and kids enjoyed the nice poolGenuine Expedia guest review
Overpriced but good.Genuine Hotels.com guest review
"Embassy Suites SF Airport"
It was greatGenuine Hotels.com guest review
"Great Hotel When Airline Strands You"
My airline stranded me for two nights in San Francisco and put me up at the Embassy Suites. Despite the irritation of being stuck, the stay at the hotel was very nice. The only downside was that I was on the floor with a lot of construction going on, which got a little loud at times.Genuine Hotels.com guest review
"My 1st stay"
it was wonderful except that the hotel was under construction and remodeling the elevator was pretty sucky it caused me to miss my bus other than that the overall stay was really wonderful their breakfasts is really wonderfulGenuine Expedia guest review
"Nice hotel close to the airport, and good view."
Hotel is big and nice, since couple security men there which let you feel safe and I like it. The front desk staff is OK not that much smile.Other than that, it is a good hotel to stay.Genuine Expedia guest review
"Not cheap, but worth it."
For the convenience to the air port, free breakfast, free cocktails, clean room, spaciousness, it was worth it.Genuine Expedia guest review
"Horrible customer service"
Renovation made it difficult to be around cause it was dusty, smelly and dirty everywhere. Customer service was a joke and very rude. There was even an incident of a different customer that was double.booked The family walked in a room with another family already sleeping. And it was handled unprofessional and when I approached the front desk after, […] she got an attitude with me to like it was my fault. And then there was Security all over the hotel and made it feel like I was being watched like a criminal the whole time I stayed. Overall horrible experience! Read moreGenuine Hotels.com guest review
Although they are currently under going renovations the hotel is still nice! Clean with great amenities! I enjoyed the Managers Reception able to get some good free drinks and free breakfast in the morning too:)Genuine Hotels.com guest review
"Great view, good breakfast, friendly staff"
Love the view from our room-lagoon & the bay. Front desk staff Elizabeth was superb, she put in a rush order to clean up our room so she could check us in early. When we extended another night, we had to be transferred to another room because it was scheduled for renovation that day. She made our transfer process very smoothly. We'll definitely come […] back. The only thing that kept me from giving it a 5-star rating is the fact that it is under renovation. A little dusty but noise level is ok Read moreGenuine Expedia guest review
"god awful management"
by far the worst embassy suites i have ever stayed at.. happy hour was pathetic.. goldfish and chex meix.. what are we 8 years old?? every other embassy has a variety of chips and salsa veggies fruit etc.. to top it off they were doing construction on memorial day weeked on the floor above us so during the day before heading out at night all we heard […] was banging and loud noises.. i left the hotel manager a voicemail and he never returned my call.. all in all this place was a joke in other words.. STAY SOMEWHERE ELSE!!! Read moreGenuine Hotels.com guest review
Nice hotel, nice room, nice indoor pool, and great breakfast. The only downside is that 2 out of 5 elevators were out of service.Genuine Expedia guest review
"A short drive to SFO"
We wanted an easy drive to the SFO airport for an early flight, so we chose Embassy Suites because of the location. The room was spacious, the beds were comfortable, the evening reception near the lobby was very nice with free snacks and drinks. There is a complimentary " made to order" breakfast offered, but with Memorial day holiday, the cooks were […] late and I had to leave so I enjoyed the tasty fruit and pastries instead. They have a timely free shuttle for convenience, & that was perfect! It's an attractive hotel right on the shore with view of the SFO airport. I would stay there again. Read moreGenuine Expedia guest review
The hotel is under renovation, which was not disclosed when booking??? They also placed us one floor above the floor currently being renovated, which was very noisy and smelled. We should have been given a room three or more floors above the renovation, which would have helped with noise; the floor was vibrating from the work being done below us!! I […] did complain, but they did not seek to resolve the complaint. I will not be staying at Embassy Suites in any city for now on; thanks San Francisco for ruining the good name of Embassy Suites! Read moreGenuine Hotels.com guest review
We made a quick stop in San Fran before going to Napa. The hotel was close to the airport and worth going a little further than the other pcc cation for the wonderful view of the bay. The service was exceptional, at first they could not locate my reservation (which was my fault) and they went out of their way to make me feel comfortable, and did everythong […] they could think of to attempt to resolve the issue. Read moreGenuine Hotels.com guest review
Everything was OK without the construction noise early in the morning.Genuine Expedia guest review
The hotel is undergoing renovations. We were put in a recently renovated room which was very nice. The problem was it was surrounded by rooms still under construction. After a grueling trip, we checked in around 4:00 pm . We wanted to get some rest before going out to dinner. The noise was horrible. There were power tools being used on three sides of […] us, above, left, and right. The noise was horrendous and it continued until 7:30 pm. The breakfast line made patrons stand in line with the people who wanted omeletes, even if you only wanted some bacon and potatoes. We were not allowed to go to the front of the line to get what we desired. There were six to eight people ahead of us waiting to have omeletes prepared. That is utterly ridiculous!!! Nearly every time we tried to enter our room, the magnetic key would not work and we were forced to go have a new key made. Needless to say, if we are ever flying out of SF again, we will not stay at the Embassy Suites!!! Read moreGenuine Hotels.com guest review
I will stay here again and from now on will check availability at an ES hotel first. On top of a great room and great service and great value for your dollar, the hotel also offers a manager's afternoon invitation with free drinks and some appetizers as well as music in the Atrium, which turns into the social hub of the hotel after five pm. I'm confident […] in recommending. Read moreGenuine Hotels.com guest review
I stayed in one of the renovated rooms on the 7th floor so construction noise was not an issue for our family. However they forgot to include towel racks or hooks in the bathroom, which was an inconvenience, Upon check-in we were asked if we were in a car. We were given a permit for it, but never told that there was a $21/day parking charge. This is […] exorbitant given the hotel's location and that nearby competitors do not charge. Breakfast was good but the lines were long. At other Embassy Suites you wait in line for a made-to-order omelette but the other dishes (scrambled eggs, pancakes, potatoes, bacon, sausage, etc) are self serve. At this location you get in line for all of these dishes, which exacerbated the delay. During the weekend they had a secondary line where you could get the all of the items listed above except for the omelette. However, the line closed down during peak dining time (when it was needed the most). Of course once this secondary line closed down, the length of the primary line became ridiculously long. Finally, the hotel charges for all internet access, even in the lobby. You do have the option of using the business center, which I did. One of the computers was down, and even though they are hard-wired, connectivity was slow and dropped several times in the 15 minutes I used it. All in all, it was a disappointing stay. With other less expensive options in the area, I doubt that I will return to this hotel. Read moreGenuine Hotels.com guest review
"great airport location right on the water"
we spent 3 nights and really enjoyed it. the facility was under remodel while we stayed so it should be very nice soonGenuine Expedia guest review
Food was bad Service was poor will never stay there againGenuine Hotels.com guest review
"Best hotel in San Francisco"
From free cocktails when arriving to the free full breakfast buffet the next morning, this is a super nice hotel. Rooms are perfect.Genuine Expedia guest review
"Nice hotel, close to the airport"
Spent the night before an early morning flight. Like Embassy Suites for size of room, atrium, manager's cocktail party, and free breakfast (although we left before the meal service began -- did get a cup of coffee and noted that pastries were already out at 5:45 AM)Genuine Expedia guest review
front desk staff left a lot to be desired maid service not good had to call front desk to get fresh bath lininesGenuine Expedia guest review
"Receptionist was hard to get a hold of"
The bathroom lock was broken and the room phone was broken. When I used my cell phone to call to inform them, I got hung up on the first time then the phone kept ringing and ringing the second time. The front receptionist is hard to get a hold of. They did inform us that they were undergoing construction. Maybe that is the reason why whey are so busy […] and unavailable. Overall, the room was nice and we got a view as we requested. I did not realize that there would be a parking fee. For the price, I'm surprised parking and internet was not included; however, they did decide to waive the fee for the wifi for our room. Read moreGenuine Expedia guest review
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