"Close to airport - great complimentary breakfast!"
We chose this hotel for our last night in San Francisco due to it's proximity to the airport, courtesy shuttle (to airport) and free "made to order" breakfast. The Embassy Suites did not disappoint! The hotel is currently undergoing renovations, but this was not an inconvenience. We stayed in one of the recently renovated rooms and were pleased with […] the size of the room and layout (though the bathroom is rather small). A bay view room was just a few $$$ more, so we decided to splurge - worth it! A BEAUTIFUL view of the waterfront! There are a lot of airplanes flying in, but when you're close to the airport, I think that's something you should expect. We slept soundly and were not disturbed by the air traffic. Very friendly hotel staff, especially at check-in. I have stayed at Embassy Suites in other cities before and would not hesitate to stay here again. Read moreGenuine Hotels.com guest review
Nice breakfast, waterfront view is beautiful, friendly staffGenuine Expedia guest review
very good, nice space in room, staff very friendly very convenient to airportGenuine Expedia guest review
"Break from stress."
Awesome view nice location, good breakfast very comfortable room. I will come back again.Genuine Expedia guest review
"Decent hotel close to the airport"
The room wasn't exactly as pictured in the photos. The gentleman that checked us in waived the parking fee which was very nice. We ran the next morning and there's a great running path on the bay. Very close to the airport and easy to get to the Burlingame area. Breakfast the next morning was very good. Weight room is a little small and there were several […] guest using it but it worked. Read moreGenuine Expedia guest review
"HORRIBLE CONSTRUCTION NOISE"
IT WAS SUCH A BEAUTIFUL ROOM WITH SUCH A NICE VIEW OF THE BAY ONLY TO BE RUINED FROM OUR CHECK IN TIME AT 3PM UNTIL 7 AT NIGHT WITH CONSTRUCTION BANGING AND HAMMERING ABOVE OUR HEADS. THE NOISE FINALLY ENDED AFTER CAME BACK FROM DINNER DOWNSTAIRS AROUND 730. EVEN AFTER COMPLAINTS AT 5 TO THE CONCIERGE DOWNSTAIRS AFTER PROMISING IT WOULD END....THE NOISE […] STILL CONTINUED FOR 2 MORE HOURS. I THOUGHT 5 STAR WAS ABOUT RELAXATION NOT SHEAR STRESS. THE BAD NEWS IS THE NOISE BEGAN PROMPTLY RIGHT ABOVE OUR BED AT 7 AM. HOW ROMANTIC, IM GLAD WE WERENT ON OUR HONEYMOON. MY ADVICE STAY AWAY FROM THE 5TH FLOOR WHILE THEY ARE REMODELING ABOVE ON THE 6TH. WHAT A BEAUTIFUL DREAM SHOT DOWN...I WILL NEVER RETURN. Read moreGenuine Hotels.com guest review
"Great Waterfront location"
ExcellentGenuine Hotels.com guest review
"IT WAS JUST BEAUTIFUL!"
It was awesome and the hospitality was superb! I will stay there again!Genuine Hotels.com guest review
"Good Value for the Family"
Loved the location of the Hotel. Good value for the family. The one thing that stood out for me that prevents me from giving a higher rating is that each room doesn't have it's own temperature setting. The Hotel has a central heating and cooling system. Our room for 6 people was very warm and we could not adjust the temperature setting. We ended up […] opening the windows so we could sleep at night. Read moreGenuine Expedia guest review
Updated and friendly staff. They recognized I was a hilton honors member and didn't charge me for parking since I checked in at 12 am and was leaving the next day.Genuine Expedia guest review
"Everything was good"
Everything was great. Breakfast is excellent and the amenities were very convenience.Genuine Hotels.com guest review
"Sean is the best front desk person ever"
Welcomed with open arms as soon as we walked in the door. We arrived @1130 am to make sure we found the place ect. we asked what time check in was....Sean, our front desk clerk stated 3pm....ok . As we were walking away to check out the gorgeous lobby and atrium, he called my name ..."we have a room ready now Mr. ##$%^&". We checked in and were in our […] room by 11:45. Fantastic!! Read moreGenuine Expedia guest review
our keys never worked. We had to call on 2 separate days to get new keys and spent too much time standing in the hallway waiting for the staff. We stayed 3 nights and had to get 3 sets of keys. Housekeeping NEVER left us towels. LIKE NONE!! the front desk staff was rude and unhelpful. We were charged for a phone call that was never made, the check out […] on the TV was broken. Read moreGenuine Expedia guest review
The best part of our hotel stay was the indoor swimming pool! Our kids (ages 5, 7,8, 11 and 15) loved it. After walking around San Francisco, its a good way to unwind and relax in the Jacuzzi and watch the kids while they swim. The free breakfast was awesome too especially if you have hungry kids asking for food at 7am. It is only about a 20-minute […] drive to downtown San Francisco or San Mateo and so there are a lot of places to find food. I also like the view and the surrounding area. The hotel can improve their sofa bed though. I can feel all the metal under because of the very thin mattress. On our first night, we heared some banging/construction on the roof and its very annoying. But it did stop after 10pm. The atrium where the door opens into looks good but when there is a large group of drunk people hanging around there it gets really loud and the noise is echoing into our room. Its okay in the morning but when you are trying to sleep at night, its a bad idea. Hotel should have another area for adults that want to hang out and drink at night. Overall, its a good place to stay if you have kids! Read moreGenuine Hotels.com guest review
"Too expensive for the dirty, old room."
Yes, it is spacious... it's a suite but the livingroom was dark, dirty and uncomfortable. The sofa has dirty stains and I even do not want to sit on it. The room was dusty and was not clean. One of the telephone was broken, hair dryer was broken, so was one of the drawers. The people at the front desk was unfriendly (except one girl who seemed to start […] working recently.) Although the view from the room was good and the happy hours at the bar was nice and generous and the breakfast baffet was satisfactory, I still think it is too expensive for the dirty rom and the poor attitude of the peopke at the front desk including the manager. Read moreGenuine Hotels.com guest review
"An Oasis of fun and relaxation"
The room was very comfortable and clean. The staff is very accommodating and the breakfast was very good. The manager's reception was good - free drinks and snacks. It fills up fast since it is in their lounge area overlooking the bay.Genuine Hotels.com guest review
"Great for family vacation though needs updating"
Being a family of five we try to stay at Embassy Suites when we travel because of the sofa sleeper in the separate room. This hotel was a great location for visiting San Fran---a short 30 minute drive into the city. The breakfast is fabulous and is a great start to a day of sightseeing. Breakfast staff very welcoming! Hotel is undergoing renovation […] and they did a great job of keeping the noise/mess to a minimum. The room we stayed in definitely could use an update (bed was very soft, bathrooms need updating). Pool area was ok...could use a good cleaning. Hot tub was gross! Nice walking/running trail along the bay just outside the hotel. Warning: we stayed a Saturday night and the place was packed with parties. Loud/obnoxious partiers outside our door for most of the night. Weeknights were very quiet, mostly business travelers and conference attendees. Manager's reception very nice touch. Parking fee was 21 bucks a day which I find to be ridiculous. A large lot and being outside the city... I find it over the top! Overall we enjoyed out stay and would stay again, especially with the renovations they are currently doing. Would recommend this hotel. Read moreGenuine Hotels.com guest review
"Beautiful view of the water"
Nice hotel... but why do they charge $21 dollars to park in the parking lot.Genuine Expedia guest review
"Reasonably priced hotel, not too far from San Fran"
We traveled with our three children ages 5-8. The hotel was perfect for our needs with the separate living area. We received one of the refurbished rooms, but it still felt dated. Pros: Beautiful walkway right outside the hotel on the waterfront. Kids loved running around outside and it was perfect for a morning jog. You could watch the airplanes landing […] from SFO across the bay. Free breakfast with various options. Indoor pool. Twenty minute drive to San Francisco. Free airport shuttle to hotel. Cons: The (small) hotel pool seemed close to capacity most evenings. The kids didn't seem to mind, though. I do not recommend the on-site restaurant. Service took forever. If you come in late on a flight from SFO, just grab a quick bite at the airport. If you are traveling with kids, they'll love the hotel. Read moreGenuine Expedia guest review
"Family San Francisco Trip"
It's a nice close to airport. It took about 20 minutes to get to piers. Hotel caters a little more toward business travel rather than family. Breakfast is good.Genuine Expedia guest review
You might want to wait a few months (from end of March 2014) until the hotel completes its renovation work. The hotel is dusty from the renovation work, and you have to share the elevators with the construction workers. Breakfast was great, and I appreciated the front staff giving me a free Internet code! The free drinks at night were also great. We […] had a nice lunch in the same hotel restaurant. I look forward to staying in the hotel again after it completes its renovations. Read moreGenuine Expedia guest review
My family and I had a great experience.Genuine Hotels.com guest review
"Thanks for the vouchers"
Everything about this hotel was magnificent, including the complimentary breakfast buffet. It seems that the neighboring communities have realized this as well. I had a long career in hotel management and I've seen a lot of tricks. If staying here on the weekend get to breakfast early, before the freeloaders arrive.Genuine Hotels.com guest review
Undergoing extensive renovation. Beautiful atrium garden chopped to bits.Genuine Hotels.com guest review
We have stayed at the Embassy in the past and really enjoyed the experience. This particular hotel doesn't live up to the chain's reputation. The indoor pool was cold. It was missing one of its two hot tubs so all of the guests had one very small hot tub to share. The rooms were remodeled recently, but the beds were tiny. Breakfast was mediocre. The […] building was beautiful and the staff kind and accommodating. The view was amazing from our upgraded bay view room but the sliding door out required extreme force to "slide". Unfortunately, the neighborhood is industrial and the experience wasn't the great embassy experience were used to. Read moreGenuine Hotels.com guest review
Stay was nice . Kids had a blast in the poolGenuine Hotels.com guest review
"wish parking was not so expensive"
We Stayed A Night Before Heading Home From Our CA Vacation. As AlwayS We Enjoyed The Hotel But The $21 Parking Was Crazy.Genuine Hotels.com guest review
The employees were very professional and pleasant the service was excellent beautiful hotel very cleanGenuine Hotels.com guest review
Door to room would not lock. Because of this we were late for my daughters wedding rehearsal. Party in next room. Called front desk At 12:30 am and again at 1:00. They did not resolve problem. Terrible night!!!!! The breakfast was lousy!! Did not eat there on the second day.Genuine Expedia guest review
The service was great other than the room service was lacking. Ordered Sundaes for the kids, spent $28 for 3 individual tiny scoops of ice cream and a tad chocolate drizzle (1 bit at the most) and a tiny cake, which might have been a half serving for a normal person. The final bill had $42 for 2 days parking also. If they were upfront about it, why […] do they charge your credit card after the fact? Read moreGenuine Hotels.com guest review
"Close to Airport. Stuck in the '70s."
We have stayed at a lot of airport hotels and recognize quality often lags convenience. Even with that expectation, we found our stay underwhelming if not disappointing. Upon arrival, we requested, and management accomodated, a change of rooms because the HVAC fan was both noisy and dirty. The second room was better, although we found out the AC was […] seasonally shut down. As the weather was warm, the room was uncomfortably hot. Opening the sliding doors gave us a breeze but also a blast of airport noise. There were only limited elevators in service and no internal stairs, so lobby access was time consuming. All that, plus a $300+ rate, delivered disappointment. Read moreGenuine Expedia guest review
"Spacious rooms, great views"
We had a board meeting at the hotel, with others flying in from around the country. Was beautiful, and convenient for all to come and go at all house of the night with shuttle to the airport. Hotel staff did helpful problem solving with a reservation glitch, and upgraded one room to a boardroom suite which helped us.Genuine Hotels.com guest review
When you stay at this hotel if the and the room Temp is between 65 and 75 they bring you a cheap little portable heater for your bedroom and you are to move it to the bathroom if you want heat in that room also.Genuine Hotels.com guest review
Hotel staff was very friendly and helpful. Rooms are large, clean and comfortable. Not much else around the hotel but there is a shuttle to downtown. Hotel food left something to be desired. Overall greatGenuine Hotels.com guest review
"Just like family!"
This is the second time I have stayed at the Embassy. Everybody is so nice. I want to say that Sean from the reception area was so helpfull. he remembered our family from the last time we stayed there. I also want to thank Liliana from banquet and their rest of the staff. They really know how to treat their customers. because of the friendly staff, […] I will continue to stay at the Embassy. I will recommend all my friends and family. Thank you Embassy Suites! Read moreGenuine Expedia guest review
"good breakfast in a nice location"
When I made the reservation, I was told that was assigned to a room with a bay view. However, checked in and no view... Didn't want to make a big deal of it so didn't complained.Genuine Hotels.com guest review
"Loved seeing the airplanes fly in."
Came with my family. We all really enjoyed ourselves here. The place is huge and the elevators are awesome. Just wish our balcony to see the ocean was bigger than it really is. But overall great time and experience. :-)Genuine Expedia guest review
everything was wonderful. out 7th floor balcony with bay view was beautifulGenuine Hotels.com guest review
Can't beat breakfast and the managers reception save a lot of money by having a light lunch with the foodGenuine Expedia guest review
"Construction/pricey but overall great quality."
Beautiful hotel. There was a bit of construction going on but we got a beautiful view that made up for it. Wi-Fi isn't free which was a bummer but we watched TV to pass time. All in all, it was nice.Genuine Hotels.com guest review
it was very nice with a great view and surroundings and convenient location; just upscale enough to impress my lady but didn't break the bankGenuine Hotels.com guest review
"loved it !!"
The staff was beyond courtesy & helpful beautiful location over view of the water & planes landing & going very nice !!! Would stay again!!!!Genuine Hotels.com guest review
Was ok, not a bad experience I will recommend for all my friendsGenuine Expedia guest review
"airport hotel, great location for our needs."
The embassy suite chain is excellent, and we use it whenever possible. Unfortunately, the restaurant was a disappointment. The food was not up to standards.Genuine Expedia guest review
"TROPICAL TREAT IN BURLINGAME"
HOTEL,,staff very nice and helpful. ITS so relaxing, you have free cockail at 5.U have free breakfast,omelette made just the way u like it and other things to eat. IT is very clean,I would stay again.THEY have an in door pool!!Genuine Hotels.com guest review
The first morning I was there I did not have any water pressure or hot water, the temperature was luke warm at best. The staff immediately tried to take care of it, but couldn't figure out why it wasn't working right. So I had to move rooms for my second night. Again, the staff was great in trying to take care of things for me. But, the second morning […] I had water pressure but no hot water. Warm, but not hot. I was informed that I would have to run the water for 30 minutes before it got hot. California is in the middle of a terrible drought! My conscious would not let me waste water for 30 minutes! That being said, they are beginning remodeling of the hotel so things might be better if I stay there in June for the second half of my training. Read moreGenuine Hotels.com guest review
"As great as before"
I had a blast. I was able to get the room I wanted at the last moment. This is a good example that you get what you pay for! I would stay again.Genuine Hotels.com guest review
"Nice hotel close to the airport"
nice hotel but they had turned off the heat and the room was very cold for sleeping 59º.Genuine Expedia guest review
"Not worth more than $80 per night"
Outdated, terrible bathroom, terrible windows that are locked shut even though you're looking at the sea and the list goes on. Would avoid it at any price.Genuine Hotels.com guest review
When I checked in there was no information on my reservation and the lady that was at the desk seemed put out because of it. I called Hotels.com and was able to get the proper code for the hotel, but the person checking me in was still put out and rude. The room was extremely stuffy and hot which never really cooled down all night. The room service […] was good and the food was good. The coffee pot did not work. The pull out sofa was extremely worn and hard to sit on. The pillows smelled like dirty hair from someone else before. I would never stay there again nor would I ever recommend that hotel to anyone! Read moreGenuine Hotels.com guest review
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