"always good hotel"
always goodGenuine Hotels.com guest review
"Was expecting better. Probably won't return."
Hotel room was in shoddy condition. Sagging ceiling in bathroom. Mold and mildew in several places in the bedroom. All the rooms face a central atrium. Therefore, to get to the rooms there are exposed walkways on each floor. The railings are not very high - I worried about our 6 year old daughter every time we left or returned to our room. On the […] plus side, the included breakfasts were good. However, the free early evening drinks/snacks were pitiful. Read moreGenuine Expedia guest review
"Location was great next to the Bay"
Stayed 5 nights noticed on day 2 that room was very hottt!!! Even though was 55-58 degrees outside inside was just unbearable. Called complained said air would rite correctly and apologized. Came back to place later in evening same thing occurred, so I decided to get another room thinking was because I had 5 people in room on why it was so hot. My new […] room was great no issues room i was in was still hot. Furthermore the tub seal was no good very bad caulking job was water on carpet on opposite side of wall. The cold water faucet was loose as kept turning and the spout water came out of just spun. Could see where counter was broken and someone tried to cover it up with caulking. It looked awe full. This is my 3rd time staying at this hotel over past 6 years never had this experience before. Read moreGenuine Expedia guest review
"Review From the Perspective of a Wheelchair Bound"
Your hotel is very kind and accessible to people in wheelchairs. There are two employees that really stand out in terms of their outstanding efforts to personally ensure that I was made secure and comfortable. Stacey, the restaurant Manager always went out of her way to make certain that I felt welcome comfortable. I would roll through the restaurant, […] and she would be right there, asking how she could help me. That means so much. Due to my limited mobility, I entertained my friends quite a bit. Stacey always took great care of us. Her smile warmth, and style were always a big hit. Another employee that I wish to mention is Tabitha, who works at the Front Desk. The logistics of moving around San Francisco in a wheelchair can be intimidating. Many thanks to Tabatha who made all my movement and travel plans that really facilitated a happy and enjoyable vacation. I always felt safe when Tabitha made arrangements. Please see that these outstanding individuals receive my grateful review. I cannot say thank you enough for all their kind and dedicated service. I plan on returning next year for my vacation. Only one suggestion: Please replant all the lovely foliage that was in the garden, it just isn't the same. Read moreGenuine Hotels.com guest review
"Very good breakfast and close to airport"
Rooms were comfortable for 3 people and the breakfast was excellent!Genuine Expedia guest review
"Close to the airport"
Location was great, within two miles of the airport. The view of the bay was gorgeous. If you have time, go to Figaro's Cafe for dinner. It's on Broadway in Burlingame and just a short drive away. Food was great and very reasonably priced.Genuine Hotels.com guest review
Very satisfied overall. This is the second time my wife and I stayed here and this time with relatives.Genuine Hotels.com guest review
"close to airport"
Room was too hot and unable to use air conditioning. Water pressure in shower was terrible! There was mold in grout in shower. Bottled water ridiculously expensive. Would not stay here again. Would recommend others to stay somewhere else.Genuine Hotels.com guest review
"very good big hotel, very nice building"
great rooms, parking is easy and nice walk near the water. Breakfast was over crouded andmissing items before end time.Genuine Expedia guest review
Stayed here 3 nights for business / vacation. Room was OK condition. Beds not the most comfortable. Both drains (sink and tub) were backed up and need attention. Ceiling fan / bathroom needs updating. Overall, descent hotel, but we've stayed at nicer Embassy Suites before.Genuine Hotels.com guest review
"This place is on its way."
still working the kinks out of the pool mechanicals but everything else is great. The lobby is beautiful but I didn't see any koi fish. Happy hour was a bonus!Genuine Expedia guest review
Front desk staff was nice but the people especially who was working in the breakfast buffet area my god she's rude. she's not supposed to work in costomer service.Genuine Expedia guest review
Truly enjoyed staying at the Embassy Suites. The room was large and we enjoyed the complimentary breakfast, parking, and movies. Will definitely come back!Genuine Expedia guest review
"conveniently located ."
Beautiful bay view.great for early morning walks along the water front.Genuine Hotels.com guest review
"Nice hotel with some flaws"
I came in and my name was not registered. First time ever in Expedia. 30 minutes later I got a nice room with no safe. I don;t remember when lately hotel with such level had no safe. The cleaner cleaned some open things that she should not clean maybe my mistake but I doubt if 2/3 bottle of wine should be cleaned. The staff showed empathy but yet not […] the level you expect for such hotel. Breakfast was excellent. Read moreGenuine Expedia guest review
"Beautiful view of the Bay"
Outstanding service. Close to airport. Shuttle runs often to meet all time needs. Restaurant was good.Genuine Hotels.com guest review
Workout facility worked but was really small and old. The temperature was hot in the evening and cold in the morning. For the price paid, the facility was not worth the money. The hot water in the shower was either extremely hot or cool. Could not get the water to mix where it was pleasant.Genuine Expedia guest review
"Close to SFO"
Great!Genuine Hotels.com guest review
"I think it was all for the best, our first hotel ."
our first hotel pick lost our reservations so exspedia set us up in another hotel Ebassy Suites which turned out for the better for us,everything turned out for the better.Genuine Expedia guest review
"Very nice room, as always at an Embassy Suites."
We stayed there two nights. The shuttles to SFO and BART are definitely worth the stay. Upon check-in we were greeted by a very helpful woman who gave us maps of the area, BART schedules, etc. The only downside and why I didn't give 5 stars was that our dinner experience at the onsite restaurant was subpar. It was not very crowed at 7:30 at night, but […] the waitress seemed extremely frazzled and forgot to bring us our food. Eventually the manager came out with our food and asked her why it hadn't been delivered yet. When it was delivered, the food wasn't great either. I had a cobb salad it was was bitter and limp. The food in the mornings is always great at Embassy Suites, no complaints there. Read moreGenuine Expedia guest review
"Nice Hotel BUT"
The staff was wonderful and cheerful ! The hotel was clean. The happy hour free Happy Hour Food was terrible. But the worst thing was.The indoor pool, hots tubs and sauna were out of service and no one told us ! Part of the reason we chose this hotel was for the indoor pool and sauna. Even when I called the hotel directly to confirm no one mentioned […] theses services were unavailable. It was a big let down !!!! Read moreGenuine Hotels.com guest review
"Embassy Suites ; --- Lame---"
The breakfast staff are bitter mean angry people. Except for the front desk, no employees will or can speak English. Building is dated and pool, spa, sauna, gym are broken, the main fountain center piece of the internal space is broken, place is noisy. The bar smell like puke - nasty. Not impressed with the facilities in general. Nice views of the […] bay, bay walking trails right outside. Read moreGenuine Expedia guest review
"Convenient, nice in need uf maintenance"
Good location and nice hotel. Room furniture very worn. Bathroom had mold around bath. Pool heater and hottub not working. Lobby area being fixed up. Service excellent but nonresponsive to adjusting bill based on above. Not up ti standards of Embassy Suites.Genuine Hotels.com guest review
I will be staying there again!Genuine Hotels.com guest review
It was a beautiful hotel with a great view!highly recommend it.. The front desk was extremely niceGenuine Hotels.com guest review
We had a great stay at this hotel. The service was great. Will stay again.Genuine Hotels.com guest review
"Friday night screamers"
We like this hotel and have stayed there before. This time we were there on a Friday night and a group of folks decided to hold a convention just below our window in the parking lot at around 3am. We were on the fourth floor and could still hear them clearly. The sad thing is that I think they might have been employees of the hotel from what I could […] hear. Other than that our visit was pleasant and the next night was quiet. Read moreGenuine Hotels.com guest review
Pros: shuttle service, view of bay and airport, nice staff. Cons: $250 w taxes, $13.95 for internet...no thanks!!Genuine Hotels.com guest review
"I liked the walk by the water."
It was nice looking out and the walk was nice. The toilet wasn't working but as soon as I called they came up to fix it. We also had to call for toilet paper. It's an old building but the staff is great they are very friendly and helpful.Genuine Expedia guest review
"Not For Me."
I was supposed to have free parking, it was $20.00 per day. The internet is way over priced at $13.00 per day. I am a non smoker so when I look out my window and see hundreds of cigarette butts its sort of disgusting. We could not enjoy the fresh air because of the cigarette smoke constantly coming in. We asked for a bay view and it was obscured by […] trees. We had the do not disturb sign on the door and 4 days in a row they ignored that. They actually entered the room while we were sleeping completely ignoring the do not disturb sign on the door. The bed was broken and every time you turn or move it made loud noises. The bar tender make odd comments of why people drink so much alcohol. To sum it up, this place sucks and there is no way I will ever go back. Read moreGenuine Hotels.com guest review
"Stay Here Night Before Flight"
Right on waterfront, beautiful grounds and atrium, well appointed 2-room suite for $200. Includes made-to-order omelet breakfast with a buffet (everything!) in the atrium. We skipped the free cocktail hour for meet and greet with manager on check-in, but what a nice idea. Front desk very helpful, especially Elizabeth. Wonderful place. Walking distance […] to Leann's a diner that had breakfast to Japanese food well done (restaurant at hotel a bit fancy for our teen). Read moreGenuine Expedia guest review
Air conditioning unit not working. Swimming pool down. Hot tub down. Wi fi. worked only half the time. All for $200 a night.Genuine Hotels.com guest review
"Nice hotel easy and convenient to city attractions"
Hotel very nice, however, carpets need replacing. Enjoyed the walking trail by the bay.Genuine Expedia guest review
"We saw San Francisco across the Bay at night"
When we arrived there weren't enough towels for all 6 of us. I called the front desk to let them know and those towels were at our door within 3 or 4 minutes. We had other questions for the front staff, and they were knowledgeable. We wanted a restaurant that would deliver to our room and they gave us a name of several. We called a Chinese food one […] and they delivered within a very short time. Good food-good service. Read moreGenuine Hotels.com guest review
"Nice relaxing place near the water."
It is a nice place, unfortunately the power went out during my stay and that cause a little inconvenient, other than that was good. Pool close early for kids. parking a little tough during late nights, but it is free so that's ok unlike near hotels where is paid parking. Over all was a great stay nice place to stay, to enjoy the walk and near by restaurants. […] Also a nice place to come after long day trip and sight seeing in the bay and the city of San Francisco. Read moreGenuine Expedia guest review
"Convenient location, great breakfast, great atrium"
Our room was overlooking the bay & was just beautiful. The staff was friendly & very helpful. Suites were spacious and the beds & pillows were soooo comfortable - made for a great night's sleep. Even though the electricity had to be turned off due to some repairs, we had ample notification & even got a glow stick to help light up the room! We had to […] get up early the day of the "electricity outage" & the elevators were still working & it really didn't cause any inconvenience. The hot breakfast was always a treat to look forward to & it was so enjoyable to look out over the bay or relax in the atrium. The complimentary snacks & drinks at "happy hour" was a surprise & sure help us wind down after a day's worth of touring the city. Our week's stay was a very enjoyable one & we'll be sure to book this hotel again when we return to San Fran :) Read moreGenuine Expedia guest review
Paid for a Bay View room, received a parking lot view that they called a lagoon view. Expressed my displeasure and they accommodated me with room service. The bathroom smelled like a locker room, very stale.Genuine Expedia guest review
"As always Embassy Suites are top notch"
My son needed medical help and the staff was right there with the ambulance. Anything we needed was available. Great place and fun time.Genuine Expedia guest review
"Excelent place to stay"
very nice hotel, big rooms, nice pool, breakfast not so good, but it helps to start the day.Genuine Expedia guest review
"convenient for hotel to airport travel"
we stayed one night prior to taking a flight out of San Francisco it was a convenient location and comfortable hotel and room. We were able to walk on the in front of the hotel which is on the water so very niceGenuine Expedia guest review
"Great family hotel near airport"
Beautiful location on the water. Our family enjoyed watching the planes land from the waterfront patio during Happy Hour. Nice lake to walk around next to the hotel. The hotel is 10 feet from a great running path along the water.Genuine Hotels.com guest review
"Great location, nice water views, near airport"
We were only there for hours, literally, as it was the last stop on our trip and we had an early flight. The view across the water to the airport was very pretty, with a waterfront walking path and benches. The shuttle stops here last, so it goes directly to the airport from this hotel (probably has more stops in the other direction, but we didn't take […] it from the airport). My main complaint was that the room smelled like a combination of smoke and cleaning products trying to mask the smoke. We left the AC on and window open while we were out to dinner, which helped only a little. Because it was a short stay, I didn't ask for a room change, so I don't know how they would have handled that. Read moreGenuine Expedia guest review
"Pleasant 4 day stay"
Hotel was more then I expected when I first booked.beautiful plac!! The price is ok out took us twenty minutes to get to downtown San Francisco.we loved our ocean view room and the kids loved watching the airplanes land constantly through out the day. The hotel is in a beautiful area great for pictures. They have complimentary breakfast that they cook […] in front of you and complimentary alcohol beverages in the evening! The only reason I didn't give it five stars is because the jacuzzi was down and the power was shut down for 8hrs due to scheduled maintenance.but other than that its an amazing place I will definitely stay there again. Read moreGenuine Expedia guest review
"great for families"
GreatGenuine Hotels.com guest review
"A couple of repairs needed in room"
The entry door was sticking when trying to close it. I don't know if the hinges are in need of repair. The sofa bed had a loose bolt with a missing nut so the frame was not secure. Other than those 2 things, everything else appeared to be fine. The employees were friendly, the complimentary breakfast was great. Driving to Pier 39 was easy and fairly […] close. The view from the glass elevator was nice with it being able to see all the plants inside the building. The view from the room was okay, we could see the airport with the planes coming and going. Wish I had more time to explore the hotel and check out the fitness room and indoor pool, oh well there's always another time. I will most likely stay there again when passing through. Read moreGenuine Hotels.com guest review
"Run-down, filthy, and forgotten"
Avoid this one even if your a fan of the embassy suites chain. This location is smelly, dirty, and in disrepair -- it used to be much nicer, but in under the current management it's an embarrassment.Genuine Hotels.com guest review
"Great View of the Bay toward Oakland."
The hotel was very nice and had a great view. The staff was helpful and the stay was exactly what we expected. We were not in the hotel very much, but it met all our needs.Genuine Expedia guest review
"Great for pets!"
Brought my puppy and the staff was super friendly. Some "pet-friendly" hotels are not really that pet-friendly. Very low key hotel while still maintaining a very clean and quiet environment.Genuine Expedia guest review
"convenient to airport"
great location and great breakfast. Offered huge selection of breakfast options from made to order omelets to pancakes, hot buffet, cereal, fresh fruit and the list goes on and on. room was really clean and comfortable. Shuttle to airport every 20 minutes and ON TIME. Would definitely stay again.Genuine Expedia guest review
"Nice hotel but...."
Very nice hotel. I had a hard time finding a hotel that offered both a refrigerator & a microwave. They do offer a full cooked breakfast in the morning instead of your normal choosing over muffins, fruit & etc. A very nice atmosphere in the middle of the hotel, which is the lounge/breakfast area. Nice and relaxing just as pictured. The one thing that […] is not mentioned is that there a $20 parking fee on top of your hotel reservation or else you will be towed. I even asked where else could I park without having to pay the $20, the front desk clerk said no where. For the price that you pay, I was disappointed that the pool was not heated and the spa was basically out of order. Read moreGenuine Expedia guest review
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