My family and I had a great experience.Genuine Hotels.com guest review
"Thanks for the vouchers"
Everything about this hotel was magnificent, including the complimentary breakfast buffet. It seems that the neighboring communities have realized this as well. I had a long career in hotel management and I've seen a lot of tricks. If staying here on the weekend get to breakfast early, before the freeloaders arrive.Genuine Hotels.com guest review
Undergoing extensive renovation. Beautiful atrium garden chopped to bits.Genuine Hotels.com guest review
We have stayed at the Embassy in the past and really enjoyed the experience. This particular hotel doesn't live up to the chain's reputation. The indoor pool was cold. It was missing one of its two hot tubs so all of the guests had one very small hot tub to share. The rooms were remodeled recently, but the beds were tiny. Breakfast was mediocre. The […] building was beautiful and the staff kind and accommodating. The view was amazing from our upgraded bay view room but the sliding door out required extreme force to "slide". Unfortunately, the neighborhood is industrial and the experience wasn't the great embassy experience were used to. Read moreGenuine Hotels.com guest review
Stay was nice . Kids had a blast in the poolGenuine Hotels.com guest review
"wish parking was not so expensive"
We Stayed A Night Before Heading Home From Our CA Vacation. As AlwayS We Enjoyed The Hotel But The $21 Parking Was Crazy.Genuine Hotels.com guest review
The employees were very professional and pleasant the service was excellent beautiful hotel very cleanGenuine Hotels.com guest review
Door to room would not lock. Because of this we were late for my daughters wedding rehearsal. Party in next room. Called front desk At 12:30 am and again at 1:00. They did not resolve problem. Terrible night!!!!! The breakfast was lousy!! Did not eat there on the second day.Genuine Expedia guest review
The service was great other than the room service was lacking. Ordered Sundaes for the kids, spent $28 for 3 individual tiny scoops of ice cream and a tad chocolate drizzle (1 bit at the most) and a tiny cake, which might have been a half serving for a normal person. The final bill had $42 for 2 days parking also. If they were upfront about it, why […] do they charge your credit card after the fact? Read moreGenuine Hotels.com guest review
"Close to Airport. Stuck in the '70s."
We have stayed at a lot of airport hotels and recognize quality often lags convenience. Even with that expectation, we found our stay underwhelming if not disappointing. Upon arrival, we requested, and management accomodated, a change of rooms because the HVAC fan was both noisy and dirty. The second room was better, although we found out the AC was […] seasonally shut down. As the weather was warm, the room was uncomfortably hot. Opening the sliding doors gave us a breeze but also a blast of airport noise. There were only limited elevators in service and no internal stairs, so lobby access was time consuming. All that, plus a $300+ rate, delivered disappointment. Read moreGenuine Expedia guest review
"Spacious rooms, great views"
We had a board meeting at the hotel, with others flying in from around the country. Was beautiful, and convenient for all to come and go at all house of the night with shuttle to the airport. Hotel staff did helpful problem solving with a reservation glitch, and upgraded one room to a boardroom suite which helped us.Genuine Hotels.com guest review
When you stay at this hotel if the and the room Temp is between 65 and 75 they bring you a cheap little portable heater for your bedroom and you are to move it to the bathroom if you want heat in that room also.Genuine Hotels.com guest review
Hotel staff was very friendly and helpful. Rooms are large, clean and comfortable. Not much else around the hotel but there is a shuttle to downtown. Hotel food left something to be desired. Overall greatGenuine Hotels.com guest review
"Just like family!"
This is the second time I have stayed at the Embassy. Everybody is so nice. I want to say that Sean from the reception area was so helpfull. he remembered our family from the last time we stayed there. I also want to thank Liliana from banquet and their rest of the staff. They really know how to treat their customers. because of the friendly staff, […] I will continue to stay at the Embassy. I will recommend all my friends and family. Thank you Embassy Suites! Read moreGenuine Expedia guest review
"good breakfast in a nice location"
When I made the reservation, I was told that was assigned to a room with a bay view. However, checked in and no view... Didn't want to make a big deal of it so didn't complained.Genuine Hotels.com guest review
"Loved seeing the airplanes fly in."
Came with my family. We all really enjoyed ourselves here. The place is huge and the elevators are awesome. Just wish our balcony to see the ocean was bigger than it really is. But overall great time and experience. :-)Genuine Expedia guest review
everything was wonderful. out 7th floor balcony with bay view was beautifulGenuine Hotels.com guest review
Can't beat breakfast and the managers reception save a lot of money by having a light lunch with the foodGenuine Expedia guest review
"Construction/pricey but overall great quality."
Beautiful hotel. There was a bit of construction going on but we got a beautiful view that made up for it. Wi-Fi isn't free which was a bummer but we watched TV to pass time. All in all, it was nice.Genuine Hotels.com guest review
it was very nice with a great view and surroundings and convenient location; just upscale enough to impress my lady but didn't break the bankGenuine Hotels.com guest review
"loved it !!"
The staff was beyond courtesy & helpful beautiful location over view of the water & planes landing & going very nice !!! Would stay again!!!!Genuine Hotels.com guest review
Was ok, not a bad experience I will recommend for all my friendsGenuine Expedia guest review
"airport hotel, great location for our needs."
The embassy suite chain is excellent, and we use it whenever possible. Unfortunately, the restaurant was a disappointment. The food was not up to standards.Genuine Expedia guest review
"TROPICAL TREAT IN BURLINGAME"
HOTEL,,staff very nice and helpful. ITS so relaxing, you have free cockail at 5.U have free breakfast,omelette made just the way u like it and other things to eat. IT is very clean,I would stay again.THEY have an in door pool!!Genuine Hotels.com guest review
The first morning I was there I did not have any water pressure or hot water, the temperature was luke warm at best. The staff immediately tried to take care of it, but couldn't figure out why it wasn't working right. So I had to move rooms for my second night. Again, the staff was great in trying to take care of things for me. But, the second morning […] I had water pressure but no hot water. Warm, but not hot. I was informed that I would have to run the water for 30 minutes before it got hot. California is in the middle of a terrible drought! My conscious would not let me waste water for 30 minutes! That being said, they are beginning remodeling of the hotel so things might be better if I stay there in June for the second half of my training. Read moreGenuine Hotels.com guest review
"As great as before"
I had a blast. I was able to get the room I wanted at the last moment. This is a good example that you get what you pay for! I would stay again.Genuine Hotels.com guest review
"Nice hotel close to the airport"
nice hotel but they had turned off the heat and the room was very cold for sleeping 59º.Genuine Expedia guest review
"Not worth more than $80 per night"
Outdated, terrible bathroom, terrible windows that are locked shut even though you're looking at the sea and the list goes on. Would avoid it at any price.Genuine Hotels.com guest review
When I checked in there was no information on my reservation and the lady that was at the desk seemed put out because of it. I called Hotels.com and was able to get the proper code for the hotel, but the person checking me in was still put out and rude. The room was extremely stuffy and hot which never really cooled down all night. The room service […] was good and the food was good. The coffee pot did not work. The pull out sofa was extremely worn and hard to sit on. The pillows smelled like dirty hair from someone else before. I would never stay there again nor would I ever recommend that hotel to anyone! Read moreGenuine Hotels.com guest review
Called the manager twice as my room was too hot. I was told there was nothing they could do as it is central heat or air. So my room was at 77 and unable to turn on air because the heater was on for the entire hotel. If you like a cool room or the ability to control the temperature you may want to stay elsewhere.Genuine Hotels.com guest review
There was a lot of maintaince going on when we checked in, Painting, drilling, etc. The breakfast was nice with Omlet bar. Even though we were so close to the airport ad had a bay view the room was pretty quite. The service was the strong seller of this hotel. the employees were fantastic. I would stay at this hotel again.Genuine Hotels.com guest review
"Night before flight"
We stayed close to the SFO airport due to an early morning flight - hotel very convenient and accomodating. Breakfast included! Even had the pastries out at 5am when we left.Genuine Hotels.com guest review
I have stayed here many times, in the last year this hotel has gone down. We got 2rooms, both rooms were so hot, when the engineer came up he told us the manager has not turn the air on for the guest like the room hot, so they brought us fans. Then the water faucets broke in the bathroom. The bed were uneven. And they charged us for parking with out […] telling us they charge for it, ( they did reverse) there were no signs saying they charge. We kept asking for the manager Justin but he was always busy. Pool was cold. Food was ok not like before everything is limited. I am a hiton honors holder and I will never stay here again. Read moreGenuine Hotels.com guest review
"Too expensive for what you get"
I would describe our overall experience with this hotel as disappointing. We constantly had to ask for more towels for our family of five. The bathroom was not cleaned during our entire five night stay. The morning buffet was cold. Charging $20 a day to park in an open air parking lot is absolutely ridiculous, as is charging for wifi (cell reception […] was atrocious). I am a HiltonHHonors member and will never stay at this hotel again. Read moreGenuine Expedia guest review
Nice view and delicious breakfast buffetGenuine Expedia guest review
Pros: Clean. Quiet. Room accommodated my family of 5 nicely. Beautiful location. Excellent complimentary breakfast. Friendly staff. Nice indoor pool. Twenty minutes from downtown. Cons: Small beds. Cracked counter top in bathroom that was patched together. One bed felt broken.Genuine Hotels.com guest review
Hotel was close to the airport, the car rental establishment and to many of the parks and attractions in San Fransisco. The staff was excellent! Helpful in many ways, including guiding us to kid friendly restaurants. Complimentary breakfast was superb. We also had a complimentary cocktail & snack evening.Genuine Expedia guest review
"Convenient but not worth any longer"
Not very Happy, the mattress were too old. The TV in the main room was not working. The gym had the treadmill not working properly, the AC in the gym was blasting cool air at 6:00 am. the food was not great anymore.Genuine Hotels.com guest review
the heather was broken n it was hot the hole time always they were remodeling and there was noise.Genuine Hotels.com guest review
"Great veiw of jets taking off and landing."
We thought perhaps it was the best hotel we have ever stayed at.Genuine Hotels.com guest review
It was excellent. If a knew I would stay for more days,quit and relaxing very good breakfast. I will return.Genuine Hotels.com guest review
We usually stay here when departing SFO and the hotel is usually busy but this past week it was quite slow. Upon checking in we requested a waterfront room but told nothing was available despite low occupancy. Furthermore w/ luggage we were given a suite as far away from the entrance possible. The front desk rep was hardly interested in our requests […] and checking on waterfront rooms being plentiful evidenced poor customer service. A a ranking Hilton Honors and Hotels.com member we expected more. Read moreGenuine Hotels.com guest review
The Lounge 150 had a very limited menu and at lunch time terrible service. The managers reception was great though.Genuine Hotels.com guest review
"great for kids and families"
great breakfast! kiddos loved the indoor pool!Genuine Hotels.com guest review
Beautiful surroundings, walking distance to a couple of parks, one just on the other side of the parking lot. Watching the planes land. Excellent breakfast . Only bad side was the temperature to the room. It's a havoc system, always ran hot and stuffy. Had to leave hotel window open all night, and even the door to the room for air.Genuine Expedia guest review
"great hotel for SF trip"
The location (SF Bayfront) is beautiful and convenient (just 30 -45 minutes by BART to downtown SF). The full breakfasts are excellent and the happy hour is a plus.Just one criticism--the rooms could use a little refurbishing. Highly recommend this hotel--it's the 5th time we stayed there for a SF visit.Genuine Hotels.com guest review
"Near family and airport"
This is a great hotel for kids and their family. I have stayed here for several years. There is a good walk (bike ride) along the waterfront right across from the airport and you can walk to a good restaurant for drinks and dinner. The free breakfast is excellent; the staff is very helpful. My room was clean and the tile in the shower/bath appeared […] new. I do feel the carpets are becoming worn and the brown décor has become increasingly depressing. They are renewing the pools (with fish) in the dining area. Most hotels renew regularly and I hope this one will complete their projects. Read moreGenuine Hotels.com guest review
"A wonderful Thanksgiving get a way"
We enjoyed the view of the bay, the pool, spa, exercise room, breakfast and nightly snacks. The suite was well suited for us as the teenagers had one room and the rest of us the other.The outside grounds were beautiful and we got some great pictures of everyone with beautiful backgrounds. We will definitely be coming back here next year.Genuine Hotels.com guest review
great service, breakfast was wonderful, but only until 9 am, would be nice if it was until 10.Genuine Expedia guest review
"Nice hotel close to airport"
Very clean. Great breakfast and nice to have a 2nd tv for the kidsGenuine Expedia guest review
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