"Great view, good breakfast, friendly staff"
Love the view from our room-lagoon & the bay. Front desk staff Elizabeth was superb, she put in a rush order to clean up our room so she could check us in early. When we extended another night, we had to be transferred to another room because it was scheduled for renovation that day. She made our transfer process very smoothly. We'll definitely come […] back. The only thing that kept me from giving it a 5-star rating is the fact that it is under renovation. A little dusty but noise level is ok Read moreGenuine Expedia guest review
"god awful management"
by far the worst embassy suites i have ever stayed at.. happy hour was pathetic.. goldfish and chex meix.. what are we 8 years old?? every other embassy has a variety of chips and salsa veggies fruit etc.. to top it off they were doing construction on memorial day weeked on the floor above us so during the day before heading out at night all we heard […] was banging and loud noises.. i left the hotel manager a voicemail and he never returned my call.. all in all this place was a joke in other words.. STAY SOMEWHERE ELSE!!! Read moreGenuine Hotels.com guest review
Nice hotel, nice room, nice indoor pool, and great breakfast. The only downside is that 2 out of 5 elevators were out of service.Genuine Expedia guest review
"A short drive to SFO"
We wanted an easy drive to the SFO airport for an early flight, so we chose Embassy Suites because of the location. The room was spacious, the beds were comfortable, the evening reception near the lobby was very nice with free snacks and drinks. There is a complimentary " made to order" breakfast offered, but with Memorial day holiday, the cooks were […] late and I had to leave so I enjoyed the tasty fruit and pastries instead. They have a timely free shuttle for convenience, & that was perfect! It's an attractive hotel right on the shore with view of the SFO airport. I would stay there again. Read moreGenuine Expedia guest review
The hotel is under renovation, which was not disclosed when booking??? They also placed us one floor above the floor currently being renovated, which was very noisy and smelled. We should have been given a room three or more floors above the renovation, which would have helped with noise; the floor was vibrating from the work being done below us!! I […] did complain, but they did not seek to resolve the complaint. I will not be staying at Embassy Suites in any city for now on; thanks San Francisco for ruining the good name of Embassy Suites! Read moreGenuine Hotels.com guest review
We made a quick stop in San Fran before going to Napa. The hotel was close to the airport and worth going a little further than the other pcc cation for the wonderful view of the bay. The service was exceptional, at first they could not locate my reservation (which was my fault) and they went out of their way to make me feel comfortable, and did everythong […] they could think of to attempt to resolve the issue. Read moreGenuine Hotels.com guest review
Everything was OK without the construction noise early in the morning.Genuine Expedia guest review
The hotel is undergoing renovations. We were put in a recently renovated room which was very nice. The problem was it was surrounded by rooms still under construction. After a grueling trip, we checked in around 4:00 pm . We wanted to get some rest before going out to dinner. The noise was horrible. There were power tools being used on three sides of […] us, above, left, and right. The noise was horrendous and it continued until 7:30 pm. The breakfast line made patrons stand in line with the people who wanted omeletes, even if you only wanted some bacon and potatoes. We were not allowed to go to the front of the line to get what we desired. There were six to eight people ahead of us waiting to have omeletes prepared. That is utterly ridiculous!!! Nearly every time we tried to enter our room, the magnetic key would not work and we were forced to go have a new key made. Needless to say, if we are ever flying out of SF again, we will not stay at the Embassy Suites!!! Read moreGenuine Hotels.com guest review
I will stay here again and from now on will check availability at an ES hotel first. On top of a great room and great service and great value for your dollar, the hotel also offers a manager's afternoon invitation with free drinks and some appetizers as well as music in the Atrium, which turns into the social hub of the hotel after five pm. I'm confident […] in recommending. Read moreGenuine Hotels.com guest review
I stayed in one of the renovated rooms on the 7th floor so construction noise was not an issue for our family. However they forgot to include towel racks or hooks in the bathroom, which was an inconvenience, Upon check-in we were asked if we were in a car. We were given a permit for it, but never told that there was a $21/day parking charge. This is […] exorbitant given the hotel's location and that nearby competitors do not charge. Breakfast was good but the lines were long. At other Embassy Suites you wait in line for a made-to-order omelette but the other dishes (scrambled eggs, pancakes, potatoes, bacon, sausage, etc) are self serve. At this location you get in line for all of these dishes, which exacerbated the delay. During the weekend they had a secondary line where you could get the all of the items listed above except for the omelette. However, the line closed down during peak dining time (when it was needed the most). Of course once this secondary line closed down, the length of the primary line became ridiculously long. Finally, the hotel charges for all internet access, even in the lobby. You do have the option of using the business center, which I did. One of the computers was down, and even though they are hard-wired, connectivity was slow and dropped several times in the 15 minutes I used it. All in all, it was a disappointing stay. With other less expensive options in the area, I doubt that I will return to this hotel. Read moreGenuine Hotels.com guest review
"great airport location right on the water"
we spent 3 nights and really enjoyed it. the facility was under remodel while we stayed so it should be very nice soonGenuine Expedia guest review
Food was bad Service was poor will never stay there againGenuine Hotels.com guest review
"Best hotel in San Francisco"
From free cocktails when arriving to the free full breakfast buffet the next morning, this is a super nice hotel. Rooms are perfect.Genuine Expedia guest review
"Nice hotel, close to the airport"
Spent the night before an early morning flight. Like Embassy Suites for size of room, atrium, manager's cocktail party, and free breakfast (although we left before the meal service began -- did get a cup of coffee and noted that pastries were already out at 5:45 AM)Genuine Expedia guest review
front desk staff left a lot to be desired maid service not good had to call front desk to get fresh bath lininesGenuine Expedia guest review
"Receptionist was hard to get a hold of"
The bathroom lock was broken and the room phone was broken. When I used my cell phone to call to inform them, I got hung up on the first time then the phone kept ringing and ringing the second time. The front receptionist is hard to get a hold of. They did inform us that they were undergoing construction. Maybe that is the reason why whey are so busy […] and unavailable. Overall, the room was nice and we got a view as we requested. I did not realize that there would be a parking fee. For the price, I'm surprised parking and internet was not included; however, they did decide to waive the fee for the wifi for our room. Read moreGenuine Expedia guest review
"Close to airport - great complimentary breakfast!"
We chose this hotel for our last night in San Francisco due to it's proximity to the airport, courtesy shuttle (to airport) and free "made to order" breakfast. The Embassy Suites did not disappoint! The hotel is currently undergoing renovations, but this was not an inconvenience. We stayed in one of the recently renovated rooms and were pleased with […] the size of the room and layout (though the bathroom is rather small). A bay view room was just a few $$$ more, so we decided to splurge - worth it! A BEAUTIFUL view of the waterfront! There are a lot of airplanes flying in, but when you're close to the airport, I think that's something you should expect. We slept soundly and were not disturbed by the air traffic. Very friendly hotel staff, especially at check-in. I have stayed at Embassy Suites in other cities before and would not hesitate to stay here again. Read moreGenuine Hotels.com guest review
Nice breakfast, waterfront view is beautiful, friendly staffGenuine Expedia guest review
very good, nice space in room, staff very friendly very convenient to airportGenuine Expedia guest review
"Break from stress."
Awesome view nice location, good breakfast very comfortable room. I will come back again.Genuine Expedia guest review
"Decent hotel close to the airport"
The room wasn't exactly as pictured in the photos. The gentleman that checked us in waived the parking fee which was very nice. We ran the next morning and there's a great running path on the bay. Very close to the airport and easy to get to the Burlingame area. Breakfast the next morning was very good. Weight room is a little small and there were several […] guest using it but it worked. Read moreGenuine Expedia guest review
"HORRIBLE CONSTRUCTION NOISE"
IT WAS SUCH A BEAUTIFUL ROOM WITH SUCH A NICE VIEW OF THE BAY ONLY TO BE RUINED FROM OUR CHECK IN TIME AT 3PM UNTIL 7 AT NIGHT WITH CONSTRUCTION BANGING AND HAMMERING ABOVE OUR HEADS. THE NOISE FINALLY ENDED AFTER CAME BACK FROM DINNER DOWNSTAIRS AROUND 730. EVEN AFTER COMPLAINTS AT 5 TO THE CONCIERGE DOWNSTAIRS AFTER PROMISING IT WOULD END....THE NOISE […] STILL CONTINUED FOR 2 MORE HOURS. I THOUGHT 5 STAR WAS ABOUT RELAXATION NOT SHEAR STRESS. THE BAD NEWS IS THE NOISE BEGAN PROMPTLY RIGHT ABOVE OUR BED AT 7 AM. HOW ROMANTIC, IM GLAD WE WERENT ON OUR HONEYMOON. MY ADVICE STAY AWAY FROM THE 5TH FLOOR WHILE THEY ARE REMODELING ABOVE ON THE 6TH. WHAT A BEAUTIFUL DREAM SHOT DOWN...I WILL NEVER RETURN. Read moreGenuine Hotels.com guest review
"Great Waterfront location"
ExcellentGenuine Hotels.com guest review
"IT WAS JUST BEAUTIFUL!"
It was awesome and the hospitality was superb! I will stay there again!Genuine Hotels.com guest review
"Good Value for the Family"
Loved the location of the Hotel. Good value for the family. The one thing that stood out for me that prevents me from giving a higher rating is that each room doesn't have it's own temperature setting. The Hotel has a central heating and cooling system. Our room for 6 people was very warm and we could not adjust the temperature setting. We ended up […] opening the windows so we could sleep at night. Read moreGenuine Expedia guest review
Updated and friendly staff. They recognized I was a hilton honors member and didn't charge me for parking since I checked in at 12 am and was leaving the next day.Genuine Expedia guest review
"Everything was good"
Everything was great. Breakfast is excellent and the amenities were very convenience.Genuine Hotels.com guest review
"Sean is the best front desk person ever"
Welcomed with open arms as soon as we walked in the door. We arrived @1130 am to make sure we found the place ect. we asked what time check in was....Sean, our front desk clerk stated 3pm....ok . As we were walking away to check out the gorgeous lobby and atrium, he called my name ..."we have a room ready now Mr. ##$%^&". We checked in and were in our […] room by 11:45. Fantastic!! Read moreGenuine Expedia guest review
our keys never worked. We had to call on 2 separate days to get new keys and spent too much time standing in the hallway waiting for the staff. We stayed 3 nights and had to get 3 sets of keys. Housekeeping NEVER left us towels. LIKE NONE!! the front desk staff was rude and unhelpful. We were charged for a phone call that was never made, the check out […] on the TV was broken. Read moreGenuine Expedia guest review
The best part of our hotel stay was the indoor swimming pool! Our kids (ages 5, 7,8, 11 and 15) loved it. After walking around San Francisco, its a good way to unwind and relax in the Jacuzzi and watch the kids while they swim. The free breakfast was awesome too especially if you have hungry kids asking for food at 7am. It is only about a 20-minute […] drive to downtown San Francisco or San Mateo and so there are a lot of places to find food. I also like the view and the surrounding area. The hotel can improve their sofa bed though. I can feel all the metal under because of the very thin mattress. On our first night, we heared some banging/construction on the roof and its very annoying. But it did stop after 10pm. The atrium where the door opens into looks good but when there is a large group of drunk people hanging around there it gets really loud and the noise is echoing into our room. Its okay in the morning but when you are trying to sleep at night, its a bad idea. Hotel should have another area for adults that want to hang out and drink at night. Overall, its a good place to stay if you have kids! Read moreGenuine Hotels.com guest review
"Too expensive for the dirty, old room."
Yes, it is spacious... it's a suite but the livingroom was dark, dirty and uncomfortable. The sofa has dirty stains and I even do not want to sit on it. The room was dusty and was not clean. One of the telephone was broken, hair dryer was broken, so was one of the drawers. The people at the front desk was unfriendly (except one girl who seemed to start […] working recently.) Although the view from the room was good and the happy hours at the bar was nice and generous and the breakfast baffet was satisfactory, I still think it is too expensive for the dirty rom and the poor attitude of the peopke at the front desk including the manager. Read moreGenuine Hotels.com guest review
"An Oasis of fun and relaxation"
The room was very comfortable and clean. The staff is very accommodating and the breakfast was very good. The manager's reception was good - free drinks and snacks. It fills up fast since it is in their lounge area overlooking the bay.Genuine Hotels.com guest review
"Great for family vacation though needs updating"
Being a family of five we try to stay at Embassy Suites when we travel because of the sofa sleeper in the separate room. This hotel was a great location for visiting San Fran---a short 30 minute drive into the city. The breakfast is fabulous and is a great start to a day of sightseeing. Breakfast staff very welcoming! Hotel is undergoing renovation […] and they did a great job of keeping the noise/mess to a minimum. The room we stayed in definitely could use an update (bed was very soft, bathrooms need updating). Pool area was ok...could use a good cleaning. Hot tub was gross! Nice walking/running trail along the bay just outside the hotel. Warning: we stayed a Saturday night and the place was packed with parties. Loud/obnoxious partiers outside our door for most of the night. Weeknights were very quiet, mostly business travelers and conference attendees. Manager's reception very nice touch. Parking fee was 21 bucks a day which I find to be ridiculous. A large lot and being outside the city... I find it over the top! Overall we enjoyed out stay and would stay again, especially with the renovations they are currently doing. Would recommend this hotel. Read moreGenuine Hotels.com guest review
"Beautiful view of the water"
Nice hotel... but why do they charge $21 dollars to park in the parking lot.Genuine Expedia guest review
"Reasonably priced hotel, not too far from San Fran"
We traveled with our three children ages 5-8. The hotel was perfect for our needs with the separate living area. We received one of the refurbished rooms, but it still felt dated. Pros: Beautiful walkway right outside the hotel on the waterfront. Kids loved running around outside and it was perfect for a morning jog. You could watch the airplanes landing […] from SFO across the bay. Free breakfast with various options. Indoor pool. Twenty minute drive to San Francisco. Free airport shuttle to hotel. Cons: The (small) hotel pool seemed close to capacity most evenings. The kids didn't seem to mind, though. I do not recommend the on-site restaurant. Service took forever. If you come in late on a flight from SFO, just grab a quick bite at the airport. If you are traveling with kids, they'll love the hotel. Read moreGenuine Expedia guest review
"Family San Francisco Trip"
It's a nice close to airport. It took about 20 minutes to get to piers. Hotel caters a little more toward business travel rather than family. Breakfast is good.Genuine Expedia guest review
You might want to wait a few months (from end of March 2014) until the hotel completes its renovation work. The hotel is dusty from the renovation work, and you have to share the elevators with the construction workers. Breakfast was great, and I appreciated the front staff giving me a free Internet code! The free drinks at night were also great. We […] had a nice lunch in the same hotel restaurant. I look forward to staying in the hotel again after it completes its renovations. Read moreGenuine Expedia guest review
My family and I had a great experience.Genuine Hotels.com guest review
"Thanks for the vouchers"
Everything about this hotel was magnificent, including the complimentary breakfast buffet. It seems that the neighboring communities have realized this as well. I had a long career in hotel management and I've seen a lot of tricks. If staying here on the weekend get to breakfast early, before the freeloaders arrive.Genuine Hotels.com guest review
Undergoing extensive renovation. Beautiful atrium garden chopped to bits.Genuine Hotels.com guest review
We have stayed at the Embassy in the past and really enjoyed the experience. This particular hotel doesn't live up to the chain's reputation. The indoor pool was cold. It was missing one of its two hot tubs so all of the guests had one very small hot tub to share. The rooms were remodeled recently, but the beds were tiny. Breakfast was mediocre. The […] building was beautiful and the staff kind and accommodating. The view was amazing from our upgraded bay view room but the sliding door out required extreme force to "slide". Unfortunately, the neighborhood is industrial and the experience wasn't the great embassy experience were used to. Read moreGenuine Hotels.com guest review
Stay was nice . Kids had a blast in the poolGenuine Hotels.com guest review
"wish parking was not so expensive"
We Stayed A Night Before Heading Home From Our CA Vacation. As AlwayS We Enjoyed The Hotel But The $21 Parking Was Crazy.Genuine Hotels.com guest review
The employees were very professional and pleasant the service was excellent beautiful hotel very cleanGenuine Hotels.com guest review
Door to room would not lock. Because of this we were late for my daughters wedding rehearsal. Party in next room. Called front desk At 12:30 am and again at 1:00. They did not resolve problem. Terrible night!!!!! The breakfast was lousy!! Did not eat there on the second day.Genuine Expedia guest review
The service was great other than the room service was lacking. Ordered Sundaes for the kids, spent $28 for 3 individual tiny scoops of ice cream and a tad chocolate drizzle (1 bit at the most) and a tiny cake, which might have been a half serving for a normal person. The final bill had $42 for 2 days parking also. If they were upfront about it, why […] do they charge your credit card after the fact? Read moreGenuine Hotels.com guest review
"Close to Airport. Stuck in the '70s."
We have stayed at a lot of airport hotels and recognize quality often lags convenience. Even with that expectation, we found our stay underwhelming if not disappointing. Upon arrival, we requested, and management accomodated, a change of rooms because the HVAC fan was both noisy and dirty. The second room was better, although we found out the AC was […] seasonally shut down. As the weather was warm, the room was uncomfortably hot. Opening the sliding doors gave us a breeze but also a blast of airport noise. There were only limited elevators in service and no internal stairs, so lobby access was time consuming. All that, plus a $300+ rate, delivered disappointment. Read moreGenuine Expedia guest review
"Spacious rooms, great views"
We had a board meeting at the hotel, with others flying in from around the country. Was beautiful, and convenient for all to come and go at all house of the night with shuttle to the airport. Hotel staff did helpful problem solving with a reservation glitch, and upgraded one room to a boardroom suite which helped us.Genuine Hotels.com guest review
When you stay at this hotel if the and the room Temp is between 65 and 75 they bring you a cheap little portable heater for your bedroom and you are to move it to the bathroom if you want heat in that room also.Genuine Hotels.com guest review
Hotel staff was very friendly and helpful. Rooms are large, clean and comfortable. Not much else around the hotel but there is a shuttle to downtown. Hotel food left something to be desired. Overall greatGenuine Hotels.com guest review
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