"Dusty, wake up call: fire alarm"
The tables were dusty, you can see dust accumulation on the carpet: on the sides of the bed and behind the tables. Alarm clock wasn't plugged, when I was trying to reach for the cord, it was full of dirt and dust. On our second night the alarm went off and we all had to go out of the building. This was after midnight. Took almost two hours for us to […] go back to our room. Sprinkle broke at the vallet parking. The good thing is the location, beach was good, the managers reception and breakfast buffet. I almost forgot, check in was at 4, I arrived almost 6pm and they said the room was not ready yet. They finally found one, it was on the second floor and all we can see was the roof n 1/4 of the pond. When we reserved for an ocean view. No balcony as well! Really disappointed! Parking was 18$/night. Would not have minded that if the hotel was spotless! This was the third hotel we went to during our vacation here in Florida. This hotel did not even meet half of the standards of the others we went to! Read moreGenuine Hotels.com guest review
"Nice room but customer service needs improvement"
The customer service needs to be improved . When I came to check in The personal discussions the staff were having while checking in customers were not appropriate . The lady receptionist was asking if the other receptionist who was assisting me to check into the hotel is a wild dancer and drink liquor and if his girl Alison drinks too. The guy receptionist […] got distracted and unfocused it took longer to check me in the hotel because he forgot he was supposed to hand me my credit card back. I asked for my credit card the other lady receptionist looked very angry that I interrupted her conversation about Liquor . The next morning the guy at the omelet station was speaking to me in a very loud angry voice because I wanted scrambled eggs with out cheese instead instead of a omelet . Or maybe he was stressed because he had to cook for too many people . There were no clean towels at the pool for us i asked the lady when more towels would be ready she looked angry and said she would find out but she never came back to tell us the progress with the towels. I suppose some staff are stressed and over worked and they take out their frustration on others. It made me feel uncomfortable their feelings of anger. Though the rooms are clean . The beach was lovely . Read moreGenuine Hotels.com guest review
"Best hotel and beach in florida!"
Very nice hotel and they have everything you need.Genuine Expedia guest review
Picked this hotel due to location. Very convenient to Pier and Beaches. When returning from our day out, the pool was full of one hundred plus camp kids! The Food and Beverage Staff were horrible. The only saving grace in the am was the omelette chef. In the evening the restaurant was understaffed and undertrained. They also serve with a poor attitude, […] even the food and beverage director! The food was okay.. Nothing special. Pretty sad because the restaurant could be so much more. Then when you return to your room at four o'clock your room is the way you left it and have to call for it to be cleaned... All week!! Then your awoken at two am with prank calls from the campers staying at the hotel! Overall the location was the nicest part of it.. I will not stay at this hotel ever again! Read moreGenuine Hotels.com guest review
The front desk was great in getting us in so quickly. The beach and water we great. It was a great stay !!!Genuine Hotels.com guest review
"Very Nice Hotel"
We really only stayed there because we had our yearly family get-together 20 minutes away, but wish we would have had more time to enjoy the hotel and explore the surrounding areas. We have teens and kids, and they all enjoyed the pool very much even though they only got to use it one day. The beach was very nice (better than expected). The hot breakfast […] included every morning was great, and the staff at breakfast were wonderful. The rooms were clean, pretty and well-appointed. The only thing I noticed was a bit of a muggy smell/feel, but I guess right on the beach, it's very difficult to control that. Definitely loved it and will stay again. Read moreGenuine Hotels.com guest review
"Perfect family stay"
Our late arrival was well recieved by friendly helpful staffGenuine Expedia guest review
We really enjoyed our time here. The hotel is great, our room was pretty late getting ready for our arrival though, we were down on the beach and had plans to meet friends at 5pm and our room wasn't ready until 4pm. Other than that we had a really nice time and the staff was very polite. One complaint is they need to have coffee available at times other […] than the breakfast. We had to wait until 7:30 Sunday morning to get coffee, that's a little late! Read moreGenuine Hotels.com guest review
"Great place for a family getaway!"
We are a family of 6 who traveled from California to spend a week in Florida. I don't think we could have picked a better place to stay! Our four children range in age from 7-15 and they all had a wonderful time as did my husband and I. We loved being right on the beach and the pool was beautiful. Overall a wonderful stay!!Genuine Expedia guest review
"it was ok"
If you are looking for a nice beach this is not the hotel for you the beach is public you need to cross the street & the beach is very rough & rocky its more for a surfing croud.Genuine Expedia guest review
"Right at the beach"
Great suite and view of the ocean. Nice to be able to walk to the beach and pool. Parking down under was not too desirable. Lack of dining is a minus. Complimentary breakfasts are very comprehensive with full self-service choices - very, very, busy.Genuine Hotels.com guest review
My wife and I both agree that the value of this hotel can only be compared to what you often see in all-inclusive hotels overseas. While not all-inclusive 24/7, the hotel offers a wonderful breakfast spread including a custom made omlette cook and a nice Happy Hour. The room was an actual suite with a private bedroom, 2 baths, microwave, fridge. The […] resort has a real gym with machines, free weights, and cardio. The pool was big, clean, etc. We couldn't be happier with the overall experience. If I had to nitpick about something, I wish the hotel would provide free WIFI in the rooms. There is a business center where guests can hop on PCs to gain access to the internet. Would definitely consider a return visit. Read moreGenuine Hotels.com guest review
We just spend one night,but was very good quality time. We will be back for sure! Also great breakfast,manger and staff was very nice.Genuine Hotels.com guest review
"Very nice place close to the beach"
We knew the hotel and always had been a pleasant stay, the food very good specially the breakfast that is included with the roomGenuine Expedia guest review
"Large rooms, great view, good food."
Enjoyed both the ocean and the pool. Didn't even have to leave for dining. Very nice staff.Genuine Expedia guest review
"love this location"
Very nice, amazing breakfastGenuine Hotels.com guest review
Loved the hotel, close proximity of the beach and the breakfast was the best.Genuine Hotels.com guest review
"3 days of paradise"
Our family of 5 stayed here for 3 days to visit relatives in the Boynton Beach area and we had a wonderful stay. The breakfast it's self is a huge plus besides the other services offered. The managers happy hour/s is also great.Genuine Expedia guest review
"very nice hotel close by the beach"
very quiet hotel, clean room,very good breakfast,everywhere is clean and niceGenuine Expedia guest review
We chose this location because of the Embassy Suites. Our trip began in Disney, but we thought it would be a good idea to relax before coming home. We were pleasantly surprised that the area was so beautiful. It was family oriented and the beach was gorgeous. it was extremely relaxing and we even were able to see a game at the Marlins stadium while […] we were there. Read moreGenuine Expedia guest review
The hotel was nice.Ocean view was nice. Still a little pricey for what you get in my opnion.Beach was nice . Easy acces to beach and to a1a from hotel. That fine print of parking extra was very small and not located near the top of information. . Extra dollars to park in hotels under hotel parking garage. No other place to park either.Genuine Hotels.com guest review
"On the beach"
The hotel was a little less than I expected from an Embassy Suite..the b'fast as wonderful. The pool area had a dirty feel to it.Genuine Hotels.com guest review
"Great Family Vacation"
We loved our stay at the Embassy, the rooms were spacious and clean and with 2 kids the 2 bathrooms were definatly a plus. Toliet was not working when we checked in but they quickly fixed it. The pool was lovely and the kids enjoyed it late into the night. Breakfast was delicious, and the drinks at the Manager's reception were great, I expected them […] to be watered down but they were not. Had a small issue locating a bandaid after my son hurt his toe on the pool bathroom door, but several staff members came to help. The beach was beautiful and full of life to explore and snorkel, crabs on the rocks, fish, and even a manatee swam up close. Location was great, away from the bars and party scene but close to many restaurants and shops. I would definatly highly recommend this hotel to anyone traveling with kids! Read moreGenuine Expedia guest review
"Good location / great value"
The hotel is located right on the beach. The room was the nicest I've ever stayed in. The views were remarkable. My wife and I would stay here again if in the area. There's a grocery store and multiple restaurants close by (5 min drive).Genuine Expedia guest review
Excellent choice, we had a great time.Genuine Hotels.com guest review
"Excellent location for beach lovers."
We had a great stay. Weather was not the best during this week. Excellent value. Thanks.Genuine Hotels.com guest review
Our stay was excellent. The staff was overall great. The view and comfort were outstanding. I will stay at this hotel again!!!Genuine Hotels.com guest review
"Nice place very friendly"
Nice hotel staff was very nice and friendly. Room was spacious and clean. The pool was very nice and the staff there was too. Breakfast in the morning was a perk although it is the same buffet foods everyday, the staff was very nice especially Jean. Would recommend the hotel. Cons: Parking $22 to valet or$18 to park yourself, no free internet access […] 9.95 a day which is ridiculous, and the gym was open 24 hours but you could never get on a machine during normal hours it was very small and 3 treadmills were always occupied. Read moreGenuine Expedia guest review
This hotel is very nice and quite. It's a wonderful place to relax with your family!!!Genuine Expedia guest review
Breakfasts were great. Our room had a wonderful view (we requested an ocean front suite). The staff was meticiculous about cleanliness in all the outer areas; pool, lobby, restaurant, walkways, etc.Genuine Hotels.com guest review
"anniversary get away"
Very nice hotel. Complimentary breakfast and manager reception were enjoyed. Pool was very nice. Beach was not the best I have been too. Very friendly staff. I was not very happy about paying over $18 a day for parking at the hotel.Genuine Expedia guest review
I Loved it!!!!!!!!!!! When we first arrived, there was a slight problem with our room, it took no time at all for the front desk (Amy, Lauren) to change our rooms,They were so helpful, then later they gave us gift bags for our trouble, And later when we got back to our new room, there was a wonderful cheese&fruit tray there with a bottle of wine on […] ice from Josh , I thought that was so great they really do care about their guests, Everyone there is wonderful, and we had a great time and we will be back in Sept. We are looking forward to it. Can't say enough good things about the Hotel.................... Read moreGenuine Hotels.com guest review
The buffet was pretty good but I would suggest having more specialty cooks like the one that made the omelets. For instance there could be one that makes french toast or one that makes waffles. Just an idea.Genuine Hotels.com guest review
"Beautiful place for familys!!!!"
Just stayed here with my wife and three children. Our rooms were great along with our service. Only reason I didn't give them 5 stars was because of the high priced parking and extremely high priced on site restaurant. Other than that what a great place to stay!! Would stay again!!Genuine Expedia guest review
Our stay at ES was phenomenal. The location was perfect. Although not a private beach it was quiet and relaxing. The rooms were roomy for 4 adults and two very active toddlers. We will definitely recommend ES deerfield beach.Genuine Hotels.com guest review
"nice place parking sucks"
Everyone pays to park $18..Genuine Hotels.com guest review
"NIce family vacation."
Room was great size for the family. We have two boys under 5. Two double beds and one pull out sofa bed. two tv's, two bathrooms. Microwave and a mini fridge. The pool was great size for the kids and beach access is directly accros the street. Our stay was from wednesday to saturday and it was nice and comfortable until about friday night. Seems the […] parties come in on the weekend. Free Breakfest and managers reception was a great time. Read moreGenuine Expedia guest review
"Nice hotel fees are high"
I have been staying there for years. Still a good experience, the staff wasn't as pleasant and they take advantage of you with the parking fees.Genuine Expedia guest review
"DIRTY AND OUTDATED HOTEL"
DO NOT RECOMMEND STAYING AT THIS HOTEL, DIRTY FLOORS, STINKS AND JUST PLAIN OLD! WE WALKED AROUND THE ROOM IN OUR FLIP FLOPS! NOT IMPRESSED AT ALL!!Genuine Expedia guest review
Everything was great, right on the beach, free breakfast, and cocktails drinks in the afternoon a plus. But the only complain I have is with beach rental one day they charge 24.60 for 2 chairs and a umbrella and the second day they try to charge 12 dollars for each one. So be warn...Genuine Hotels.com guest review
"Family friendly hotel lots to keep busy"
Really enjoyed staying here. The breakfast and happy hour were included with stay. VERY close to beach. Would def. stay again.Genuine Expedia guest review
"traveling mom with two kids"
The staff was friendly and helpful. Everyone went an extra mile to help me, since my hands were full with two kids. The breakfast buffet was a life saver if you have kids, they have everything they like. It was not over crowded during the week. I didn't like that they charged for chair and umbrella at the beach, it really should be complementary. Overall, […] great choice if you're traveling with kids. Not the best place if you are looking to party at night or walk to restaurants, nothing is within 5 minutes walking distance. Read moreGenuine Hotels.com guest review
"not worth the money"
Very disappointed. The first 2 nights up all night due to parties in the hotel in the rooms next to ours. Called several times about the noise and told they would ask them to leave the hotel - but they never did. Hotel should ensure that parties do not disrupt other guests - especially since you pay a lot to stay at a quality hotel -Genuine Hotels.com guest review
"On the Beach"
Hotel seemed old and smelled musty. Beach is not as nice as a Gulf beach.Had suite with ocean view, but really was partial view at best. Room layout was odd shape.Genuine Hotels.com guest review
"Hotel needs an overhaul;not what I would expect."
Arrived April 20th about 3p. Two front desk staff we're with other guests. Didn't get a nice welcome and they both seemed to be bothered by their work. While checking in I asked what room we were given, since I requested the North side & high floor; was abruptly told to see the manager since "he was the one that took my request" Josh was perfect and […] accommodated my request. He didn't know why she sent me to him since his note were in the computer. This is my 4th stay here and every year the hotel & rooms seem to be more neglected than the previous year. Ceilings in the bathrooms look moldy, toilet seats that are not secure, drapery hardware broken, cabinets need an overhaul. Pool side could use some attention and the grounds around the hotel also need work. Not what I would expect from Embassy Suites especially at the prices they charge. Hotel staff was not friendly and you usually get a nice greeting from the staff as you pass them by; not here. This hotel needs a complete overhaul including how it is being managed. If you have management that cares about its hotel, that pride usually is followed by the staff. Read moreGenuine Expedia guest review
"Great place at a great price"
This is a beautiful property at a very reasonable rate. I will most definitely stay here again when I return to the area.Genuine Hotels.com guest review
"Love the location"
The staff was very friendly, hotel room very clean and love the location. It's quiet but yet not so far to resturants & little shopping. Walking along the beach on a walk way was a plus!Genuine Hotels.com guest review
"Great hotel for couples and family!"
Loved how clean the rooms were. Wasy access to the beach. Garage parking- which was great because the first day it was raining. Friendly staff. Great buffet with option to eat outside! Wonderful. We will stay againGenuine Expedia guest review
Overall very nice facility and staff. Free breakfast was ok.Genuine Expedia guest review
"Great location to the beaches."
The room had a great view. The carpets need to be replaced in the room. Also, we had to request to the maid service that our room be vacuumed. Another negative was the bathroom was not cleaned very well while we were guests. It was reasonably clean when we arrived but not well maintained. The shower was not cleaned once the entire week we were ther […] e. Read moreGenuine Expedia guest review
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