we had a great time, the room was spacious and so well kept. Breakfast was good, and the people at the front desk were really friendly. We'll definitely be back, for longer next time.Genuine Hotels.com guest review
We booked a last minute vacation and weren't expecting much because of the low price... but this place was unbelievable. Free breakfast with made to order omelettes. Open bar every night. Each suite has 2 rooms a balcony and 2 bathrooms. The pool is so fun and the beach is 1 minute walk out the back of the resort. The staff treat you like gold. the […] spa was absolutely the best we've ever encountered and the spa staff were so accommodating and threw on extra services to our booked services. You will be so relaxed at this place you wont want to go home Read moreGenuine Expedia guest review
"Great hotel, but terrible with billing"
We stayed at the hotel December 6, 2013 for my husband's 50th birthday for a romantic night without the kids. The hotel generously upgraded our room from hotel view to oceanfront and left a complimentary bottle of wine, cheese, crackers, grapes and a birthday card which was a nice surprise. Everything was great in the room, etc., but I didn't care for […] the pillows....I believe they were down and they sink in. The breakfast buffet was amazing and definitely worth getting your butt out of bed for. The pool area is very nice and all the workers were nice. We had a great time overall, but my biggest complaint was the billing. Aside from the room rate, we ordered room service and also had the valet parking on the bill, but when I went home and checked my bank account it was all screwed up. Charges were added & taken away and ultimately they charged me an extra $222. I called the manager on duty and he apologized and said he would credit it and also said the site I booked the hotel on would reimburse half my room charge. I called 2 nights later and still nothing on my checking account...not even a posted credit. We'll see how long it takes to get reimbursed!! Read moreGenuine Hotels.com guest review
"Best hotel in the Deerfield Beach / Boca area"
This is our go to hotel in the Deerfield Beach / Boca Raton area. The rooms are very spacious and comfortable, the breakfast buffet is included and has a wide variety of food, and it's right on the beach. Several restaurants are within walking distance. On this particular stay, I had a room at the end of a hall and my only complaint was that the toilet […] was not in the bathroom off the bedroom, it was in the bathroom off the living room. A minor inconvenience for an otherwise very nice room. Read moreGenuine Hotels.com guest review
"Just love it..."
I was very happy...Great stay,supper hotel....Genuine Expedia guest review
We thoroughly enjoyed our stay. We found the staff very friendly, the buffet breakfast excellent, and the overall facility satisfactory. The two bathrooms were a godsend. We liked the beach. Although it was small, it was very private and a one minute walk from the pool area of the hotel. Although the breakfast selection was generous and the lunch menu […] was adequate, the dinner menu was not extensive. Unfortunately, the nearest restaurant off of the hotel was a good 10 minute walk away. We appreciated the fact that the hotel was trying to be environmentally conscientious however they didn't provide any towel racks so that towels could be reused. Just an observation. Read moreGenuine Expedia guest review
I have stayed at this hotel at least 6 times in the past 2.5 years and totally enjoy all the amenities, especially the breakfast selections and the pool. My only negative comment would be the no in room complimentary Wi-Fi . Going down to the computer room is inconvenient: The room is always very cold, for the third time now, the room key did not work, […] plus for the second time,, there were no computers open and we had to return a few times. Please consider adding complementary Wi-Fi for your guests. Read moreGenuine Expedia guest review
"Everything we needed in a hotel"
The staff was great the hotel itself was incredible with the pool on the same side as the beach which works out perfectly! Towels for the pool and beach were endless! Drinks and food at the restaurant we phenomenal! Staff in the restaurant were very courteous! Close to everything! Would go again and highly recommend to anybody!Genuine Expedia guest review
Most disapointing breakfast eggs were burnt.....there was NO water @breakfast bar?....Had to wait 2mornings to get scrambled eggs....to many employes walking aroundGenuine Expedia guest review
We expected a suite with balcony on the Ocean. Got a dark room with one window overlooking an asphalt roof and the street. Very disappointing!General manager's excuse was that the hotel was fully booked and no promisses of anything special when booking through Hotel.com.Finally he found a smoking suite with balcony and gave us this option. We reluctantly […] accepted as we are no smokers. All our clothes smelled cigarett smoke after coming back home. We will never choose this hotel again. Read moreGenuine Hotels.com guest review
I love the size of the room. The room was clean and well appointed.Genuine Hotels.com guest review
I just returned from staying at the Embassy Suites in Deerfield. I have to say if I didn't read the reviews on trip advisor first I would have probably blown a gasket when I checked out however I knew what I was getting into with all the additional charges. When I first got there my room was ready prior to 12noon. The woman at the desk was very nice […] but not to informative as far as fees for the hotel. I had to ask everything i.e. self parking is $18.00 per day, wifi is $10 per day towels were free. The beach was not good at all. It was small and dirty. I would never pay $12 per chair to sit on it. The pool did have allot of chairs and towels and cushions were provided for the guests. Breakfast was also included and there was a nice variety of fruits and yogurts as well as omlets and waffles etc. The Embassy is located in the quiet part of town. The room was nice it was a king suite and had two bathrooms. There was a very narrow balcony where you could sit. They do not clean the balcony area it was very dirty. The location was very convenient and close to 95. There is a great farmers market off sample road in Pompano Beach. Overall I enjoyed our stay and would probably stay again. Read moreGenuine Expedia guest review
The sofa bed was the worst, it was no way any one can sleep in that sofa bed. We hade to order a roll a way bedGenuine Hotels.com guest review
Pros ﹣Good breakfast included, big clean pool Cons - Out dated, stained upolstry, extremely dirty carpet that lends to an overall dingy ambience in the rooms. Very dirty windows.Genuine Expedia guest review
"Location hotel very nice on the beach"
Great location for fishing, diving, beach activities, restaurants, especially the bar at the Mai Kai . Very nice place on the beach with buffet breakfast. One of the main things for me is the cleanliness of the bed and the bathroom. Both were excellent. Will be back.Genuine Expedia guest review
"Nice hotel, close to beach. Very nice breakfast."
I was first time in this hotel, and It was the best vacation in my experience!Genuine Expedia guest review
"Great! Even for locals who want a beach weekend!"
Excellent overall! The oceanfront view is great! The balcony for our room didn't have enough room for a table and chairs, but was big enough to stand outside and enjoy the sunrise. We enjoyed the "welcome" Happy Hour drinks and the hot buffet breakfast that were included in the price of the room. It was also very convenient to have 2 bathrooms. I'll […] be back again the next time I have friends coming into town for a night or two. Read moreGenuine Hotels.com guest review
"Beautiful hotel on the beach with great extras!"
Loved it! The rooms are beautiful 2 room suites with 2 bathrooms. The price includes breakfast which is full buffet with omelet station. They have happy hour every day from 5:30 - 7:30 which includes a selection of free wine, beer, and mixed drinks with some light snacks. The beach is breath taking, the grounds and pool are beautiful. I have nothing […] bad to say about this hotel. I want to go back now and would highly recommend. You won't be disappointed! Read moreGenuine Expedia guest review
"Nice hotel, close to the beach"
everything ok, nice place, clean and close to the beachGenuine Expedia guest review
"Very Nice hotel, but pay for bad internet svc."
Had a friend from out of town and decided it would be nice to stay at a hotel and spa at the beach. Since I was member of both expedia rewards and hilton honors I thought this would be a good option. It was very nice, but we were frustrated the whole time by the crappy internet service for which we had to pay! I have a usb broadband device which didn't […] even work there, so I was forced to pay for service that was not very good. Other than that, the hotel was great, but I would probably look for one with free wifi in future. Would also have been good to have access to the beach chairs... Read moreGenuine Expedia guest review
Such a beautiful hotel. Everyone was very nice and helpful. Complimentary hot breakfast and cocktail hour daily were fantastic. Would definitely stay here again!Genuine Hotels.com guest review
Very clean relaxing stay friendly and helpful staffGenuine Hotels.com guest review
"Great Views from the Balcony"
My boyfriend and I enjoyed a nice staycation last weekend. Our room was great and HUGE. We had a king suite ocean front with a large balcony. We enjoyed the sunrise and then headed down for the FREE breakfast. We were suprised with all of the options at breakfast! The only thing we were dissapointed in was the Free Happy Hour - they only serve well […] drinks and they were nasty - Im not sure you can even call the margarita I got a margarita. The other nice thing was the late check-out time. We called down in the morning and we were able to expend our checkout to 1pm! I would def stay there again! Read moreGenuine Hotels.com guest review
The best trip ever. If you want to enjoy with your family that is the right place.They have everyday cleaning service , nice size swimming pool and complementary breakfast.My family spent three little vacations there within two years and my boys loved every single time we returned. Friendly staff, especially the front desk.Cant wait to go back the only […] thing I advise lather up in sun protection as the sun in Florida is really hot Read moreGenuine Hotels.com guest review
"Mold and Mildew Smell unbearable"
The facilities were infested with mold smell, not sure if its from the Air Conditioning or what, but it was not tolerable. Two out of the four of my children came down with rashes from the hot tub as well as other guests that went in the hot tub, which enabled them from entering the ocean or even swimming in the pool because the salt water burned the […] rash so bad. The hotel knew there was a problem, because one of the days it was roped off and drained, scrubbed and refilled. The general room housekeeping was poor, the room was never vacuumed, beds seemed to not be changed and they never refilled the free coffee or water so we didn't have any morning room coffee. The beach was eroded and not even close to the pictures on the website. They actually put in huge rock assemblies about 50 feet apart to break the waves to protect the beach from further erosion. The first day, I went to rent chairs and umbrellas on the beach and they were $12 per item(from Embassy Suites)...So 6 chairs and two umbrellas would have been $96 for the day! But they did said if I paid cash the rates would be much lower!!! So I paid cash for two chairs and an umbrella for $36, so I was not able to accommodate the total group I was with. Not to say that someone was probably running a scam on the rentals!!! One positive was the managers free happy hour between 5:30 and 7:30...You almost needed the alcohol to tolerate the accommodations and the free daily breakfast was a positive. Read moreGenuine Expedia guest review
"Very Nice Hotel"
The hotel has a reasonable rate, and a great location for lounging on the beach or by the pool. A very nice breakfast was included as well as free drinks and snacks during happy hour which when considered in the overall price brings it down to a very reasonable rate. There is a restaurant/bar on site close to the pool so we stayed out all day enjoying […] the ocean breeze. The room was clean and the beds were very comfortable as were the pillows according to my wife. I have nothing to complain about and would return to this hotel without hesitation. Read moreGenuine Expedia guest review
"Great Family Vacation"
My family stayed a little over a week at this hotel in August. The water temperature of the pool and ocean were both a wonderful 85 degrees. Apparently late August is the rainy season, but it rained for 10 min up to an hour a day, but the rest of the day was gorgeous. We loved the beach across the street, the continental breakfast with an assortment […] of food, free drinks and snacks at the manager's reception, and our spacious, ocean front room. Housekeeping did a great job every day, and everything in the hotel looked clean and tidy. There are plenty of restaurants up the street and around town. I would recommend going to the nearby water park and taking an airboat ride to see the alligators, as those were the highlights of our trip. The only downsides were some of the hotel staff could be a little more sincere, and the parking garage is very pricey! Overall, a great family vacation! Read moreGenuine Expedia guest review
It's a nice and comfortable place to stay. Restaurant at night took longer than expected, there were only 2 tables occupied!Genuine Hotels.com guest review
Enjoyed very much. Room and view spectacular.Scheduled us for Sunday arrival and we wanted Saturday. The only negative,Nice breakfast and friendly happy hour.We will returnGenuine Hotels.com guest review
"Nice ocean view"
The hotel was clean and comfortable. We enjoyed the complimentary breakfast each morning. Every evening for 2 hours there was free cocktails and snacks which was a nice feature of the hotel. The pool and patio area was beautiful! Staff was friendly and accommodating. We loved the hotel but the only downside was that our hair dryer and flat iron was […] taken from our room. We had to make multiple phone calls over the next few days during our vacation to solve the issue. Finally after many conversations with staff members we were compensated. Again we absolutely loved the hotel but why would anyone take a hair dryer or a flat iron.. It was not worth a lot of money but it was the point that it was taken from our room after housekeeping was left in. Disappointing! Read moreGenuine Expedia guest review
The hotel is excellent located and love the fact that every suite has 2 bathrooms. As I was told by the receptionist there this is the only property with 2 bathrooms what makes it very unique and amazingly huge for the price paid. I loved it and can't wait to stay there again. The complimentary breakfast was amazing in addition of the Manager's cocktail […] hour all included in your daily rate. The pool has a good size and can be used at night. I did not use it but saw many people using it at night. The beach is right there. So I went to the beach instead. Read moreGenuine Hotels.com guest review
"Beautiful Beach Stay"
Loved it!,, We were there as a family while my husband worked. The beach was so pretty and the rooms were very clean. Breakfast was wonderful and free. We will definently be back.Genuine Hotels.com guest review
"Best hotel in the area"
This is my favorite place to stay in the Boca Raton area. It's right on the beach. The atmosphere is casual and calming. The breakfast buffet is amazing. The spacious rooms are very clean comfortable. I highly recommend it!Genuine Hotels.com guest review
Thoroughly enjoyed our one night stay. Would return.Genuine Expedia guest review
"Close to anything we wanted or needed."
The worst beds and pillows in recent memory. Very uncomfortable.Genuine Expedia guest review
"Nice Family Hotel"
It was wonderful, thank you.Genuine Hotels.com guest review
"room was dirty, hotel elevator was broken"
hotel definitely needs renovating. breakfast was disappointing tooGenuine Expedia guest review
"Dusty, wake up call: fire alarm"
The tables were dusty, you can see dust accumulation on the carpet: on the sides of the bed and behind the tables. Alarm clock wasn't plugged, when I was trying to reach for the cord, it was full of dirt and dust. On our second night the alarm went off and we all had to go out of the building. This was after midnight. Took almost two hours for us to […] go back to our room. Sprinkle broke at the vallet parking. The good thing is the location, beach was good, the managers reception and breakfast buffet. I almost forgot, check in was at 4, I arrived almost 6pm and they said the room was not ready yet. They finally found one, it was on the second floor and all we can see was the roof n 1/4 of the pond. When we reserved for an ocean view. No balcony as well! Really disappointed! Parking was 18$/night. Would not have minded that if the hotel was spotless! This was the third hotel we went to during our vacation here in Florida. This hotel did not even meet half of the standards of the others we went to! Read moreGenuine Hotels.com guest review
"Nice room but customer service needs improvement"
The customer service needs to be improved . When I came to check in The personal discussions the staff were having while checking in customers were not appropriate . The lady receptionist was asking if the other receptionist who was assisting me to check into the hotel is a wild dancer and drink liquor and if his girl Alison drinks too. The guy receptionist […] got distracted and unfocused it took longer to check me in the hotel because he forgot he was supposed to hand me my credit card back. I asked for my credit card the other lady receptionist looked very angry that I interrupted her conversation about Liquor . The next morning the guy at the omelet station was speaking to me in a very loud angry voice because I wanted scrambled eggs with out cheese instead instead of a omelet . Or maybe he was stressed because he had to cook for too many people . There were no clean towels at the pool for us i asked the lady when more towels would be ready she looked angry and said she would find out but she never came back to tell us the progress with the towels. I suppose some staff are stressed and over worked and they take out their frustration on others. It made me feel uncomfortable their feelings of anger. Though the rooms are clean . The beach was lovely . Read moreGenuine Hotels.com guest review
"Best hotel and beach in florida!"
Very nice hotel and they have everything you need.Genuine Expedia guest review
Picked this hotel due to location. Very convenient to Pier and Beaches. When returning from our day out, the pool was full of one hundred plus camp kids! The Food and Beverage Staff were horrible. The only saving grace in the am was the omelette chef. In the evening the restaurant was understaffed and undertrained. They also serve with a poor attitude, […] even the food and beverage director! The food was okay.. Nothing special. Pretty sad because the restaurant could be so much more. Then when you return to your room at four o'clock your room is the way you left it and have to call for it to be cleaned... All week!! Then your awoken at two am with prank calls from the campers staying at the hotel! Overall the location was the nicest part of it.. I will not stay at this hotel ever again! Read moreGenuine Hotels.com guest review
The front desk was great in getting us in so quickly. The beach and water we great. It was a great stay !!!Genuine Hotels.com guest review
"Very Nice Hotel"
We really only stayed there because we had our yearly family get-together 20 minutes away, but wish we would have had more time to enjoy the hotel and explore the surrounding areas. We have teens and kids, and they all enjoyed the pool very much even though they only got to use it one day. The beach was very nice (better than expected). The hot breakfast […] included every morning was great, and the staff at breakfast were wonderful. The rooms were clean, pretty and well-appointed. The only thing I noticed was a bit of a muggy smell/feel, but I guess right on the beach, it's very difficult to control that. Definitely loved it and will stay again. Read moreGenuine Hotels.com guest review
"Perfect family stay"
Our late arrival was well recieved by friendly helpful staffGenuine Expedia guest review
We really enjoyed our time here. The hotel is great, our room was pretty late getting ready for our arrival though, we were down on the beach and had plans to meet friends at 5pm and our room wasn't ready until 4pm. Other than that we had a really nice time and the staff was very polite. One complaint is they need to have coffee available at times other […] than the breakfast. We had to wait until 7:30 Sunday morning to get coffee, that's a little late! Read moreGenuine Hotels.com guest review
"Great place for a family getaway!"
We are a family of 6 who traveled from California to spend a week in Florida. I don't think we could have picked a better place to stay! Our four children range in age from 7-15 and they all had a wonderful time as did my husband and I. We loved being right on the beach and the pool was beautiful. Overall a wonderful stay!!Genuine Expedia guest review
"it was ok"
If you are looking for a nice beach this is not the hotel for you the beach is public you need to cross the street & the beach is very rough & rocky its more for a surfing croud.Genuine Expedia guest review
"Right at the beach"
Great suite and view of the ocean. Nice to be able to walk to the beach and pool. Parking down under was not too desirable. Lack of dining is a minus. Complimentary breakfasts are very comprehensive with full self-service choices - very, very, busy.Genuine Hotels.com guest review
My wife and I both agree that the value of this hotel can only be compared to what you often see in all-inclusive hotels overseas. While not all-inclusive 24/7, the hotel offers a wonderful breakfast spread including a custom made omlette cook and a nice Happy Hour. The room was an actual suite with a private bedroom, 2 baths, microwave, fridge. The […] resort has a real gym with machines, free weights, and cardio. The pool was big, clean, etc. We couldn't be happier with the overall experience. If I had to nitpick about something, I wish the hotel would provide free WIFI in the rooms. There is a business center where guests can hop on PCs to gain access to the internet. Would definitely consider a return visit. Read moreGenuine Hotels.com guest review
We just spend one night,but was very good quality time. We will be back for sure! Also great breakfast,manger and staff was very nice.Genuine Hotels.com guest review
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