"Worst Customer Service Ever"
Billing issues with this Hotel. Bad news. They charged the wrong card on 2 different occasions. Still trying to resolve the charges. Manager was horrible to deal with. Kept arguing instead of finding a resolution. Would not want anyone to deal with this horrible staff. Room was great! Small pool and hot tub was always full.Genuine Expedia guest review
"Clean, friendly, and comfortable!"
Mt husband and I have two children. Ages 2 and 9 months. The hotel provided with not one but two cribs for the kids. It was wonderful! And in the morning they served an amazing breakfast that even my 2 year old, who is the pickiest eater, enjoyed! We stay at Drury anytime we are traveling. They are the cleanest and most accomodating hotel!!!Genuine Hotels.com guest review
"They need to work on cleanliness"
Could have been better.Genuine Hotels.com guest review
Had a suite and was perfect for us. Great breakfast and late afternoon "snack" time. We would come back here again most definitely!Genuine Expedia guest review
This was our second time staying here for a summer get away. We have three kids so we had a suite and both rooms were huge! The breakfast was nice and the evening kick-back food was everything my kids love. The pool was a hit and we used it several times. Front desk staff were friendly and helpful. We will stay again next summer.Genuine Hotels.com guest review
Clean; contemporary; expedient staff; location easily accessible via 465 and has numerous restaurants nearbyGenuine Expedia guest review
Needed a place to stay for the while traveling to Indy. Drury provided a great place to relax. The happy hour food and drinks were a nice bonus too! Classy gesture!Genuine Expedia guest review
It was a wonderful experience and would stay againGenuine Expedia guest review
This hotel is a nice place for family. I as a retired person thought there were too many kids about but that was ok too. Evening drinks and food were a nice thought before we went to the theater. Nice overall.Genuine Expedia guest review
We needed to stay due to our house being under renovations and found the room clean and comfortable. I loved how big the bathroom was. Would have loved to have been able to stay longer and try out all the amenities, however it's a bit expensive.Genuine Hotels.com guest review
"I love this hotel!"
We have stayed at the Drury before, and liked it so much that I try to book there whenever possible. Upon arrival we were upgraded to a suite, which was awesome! The rooms are clean and beautiful, and the beds are the most comfortable I've encountered. Staff are friendly and helpful, and it is very easy to get most places from this location.Genuine Hotels.com guest review
This was one of the best stays I have had in quite some time. From the staff arriving, to the free cocktails in the evening the stay was wonderful. The room was quiet, comfortable, clean and dark when sleeping. I was very impressed with this hotel and recommend it to any traveler.Genuine Hotels.com guest review
Good valueGenuine Hotels.com guest review
Loved the free diner and breakfastGenuine Hotels.com guest review
"Interstate rest stop"
Good hotel for what it is: a rest stop on the interstate. Very nice breakfast with eggs, sausage, waffle iron, pastries. Happy hour also a nice feature, with food like hot dogs and pasta. They advertise 3 free alcoholic drinks per night but extremely limited bar. Interstate can be pretty noisy overnight. Room is small but serviceable.Genuine Hotels.com guest review
"Traffic Noise and no hot water"
We were very disapointed with our stay at this hotel. The road noise and lights pointing directly at the building made for sleepless nights on top of the lack of hot water. The drinks at the Kick Back seemed to be the draw for a lot of guests. The sheets are also very noisy also. Seemed to be high quality, but not very soft.Will not be staying again. […] We did take the advice of other reviewers with asking for a room on the east side of the building. It did not help. Read moreGenuine Hotels.com guest review
"Extremely clean and inviting"
We were very happy. Had never stayed there before and were pleasantly surprised. The room, bathroom, beds, hotel lobby, eating area was extremely clean and comfy. They had a very yummy breakfast and the price you couldn't beatGenuine Hotels.com guest review
Love the Extra Pillows!! Four big pillows on each bed ~ without having to ask. Thank You Always enjoy "Happy Hour" and Breakfast. Very Nice Touches.Genuine Hotels.com guest review
Perfect choice for our overnight stay! Friendly staff, clean hotel, clean room, fantastic breakfast. It is also a perfect location right of the highway. Would definitely recommend this hotel!Genuine Hotels.com guest review
"Extremely comfortable room"
I loved this hotel. I have never been to a Drury Inn and Suites before and I was not disappointed. We chose to be on the northeast side of Indianapolis instead of downtown for a reason. It is much nicer on that side and closer to any interstate. I will definitely be staying with Drury Inn again on my next trip.Genuine Hotels.com guest review
We love Drury Inn. Haven't found a better hotel anywhere. We are 3 year repeat customers and have always recommended them to others.Genuine Hotels.com guest review
"Great Stay at the Drury Inn"
We had a lovely stay. The lobby was very impressive, clean, great service at the check in desk, and very friendly staff. I will stay again!Genuine Hotels.com guest review
Clean, modern hotel. Staff very attentive. Good places around for dining choices. Great stay. Way. Wetter than the reviews indicate.Genuine Hotels.com guest review
Great place to stay. First place I've stayed that had free breakfast and dinner. Saves $$$ eating out!Genuine Hotels.com guest review
Stayed 4 nights for convention downtown. Excellent hotel . Clean . Non- smoking hotel. Excellent staff. No complaints here. Would definately recommend this hotel.Genuine Hotels.com guest review
Never heard of this hotel chain, but price was important so we went ahead and booked it. We were so happy with our choice. Check-in and check-out we're so fast and easy, everyone was so pleasant. Loved the evening "snack" and drinks. I say "snack" because it was more like a meal. One night they had chicken tenders, nachos, hot dogs, baked potato, salad […] and Mac n cheese. Also liked the availability of popcorn and unlimited soda from 3p-10p. Breakfast was also excellent, although the 3 mornings we were there, there was no bacon :-( only sausage patties, but we survived! The room was clean and updated, appreciated the recliner in the room. I put it to good use! The only problem I had the entire stay was the smell of the room, it was clean, just not one that I liked. It smelled like men's cologne or more like men's deodorant - that's just my 2 cents. Read moreGenuine Hotels.com guest review
The fan was broken in our bathroom. The pool was not kept very clean. While it was great that they served a free dinner; it would have been nice to have juice or milk offered for the kids to drink. They only served pop or alcohol.Genuine Hotels.com guest review
"ok for 1 night"
BAD TIMING on our part...the hotel was booked full with baseball tournaments in town so there was no swimming for the kids (over crowded) and when we arrived our room was still being cleaned, unfortunately I think it was very hurried. Not as clean as our usual Drury stays. We love Drury and always count on them, but this was our first experience with […] this hotel and the circumstances surrounding our stay. The kids and adults were taking food to the rooms and the floors were dangerously wet from the pool being used carrying the water into the lobby area. Read moreGenuine Hotels.com guest review
"great stay with great price"
Very nice hotel with great amenities. Delicious evening meal with drinks included. Easily accessible.Genuine Hotels.com guest review
"Just stopped in for a nights rest before finishing"
Hotel seemed very nice, but we arrived late and left early, so we really didn't get to experience much of the hotel.Genuine Hotels.com guest review
Convenient location. Friendly, courteous staff. Value for the dollar. Nicely decorated room.Genuine Expedia guest review
I had never stayed at a Drury Inn before, so I was pleasant surprised to find this particular hotel is very nice. The staff were very friendly, the room was great. It's right off the interstate. Plus - freebies! Highly recommended.Genuine Expedia guest review
Staff was very helpful and attentive. The lobby was well appointed and tasteful. Rooms were large with comfortable beds.Genuine Expedia guest review
"Great family hotel"
We enjoyed a one-night stay at the tail end of our vacation. Everything about the hotel made it fun for our kids and us parents. Felt luxurious and relaxing. The price was great.Genuine Expedia guest review
Very new looking facility across from a major research hospital center and within a mile of many many restaurants. It was next to highway so access was great. Very clean lobby, food area, elevators and room. I plan to stay there when I return.Genuine Expedia guest review
"CLOSE TO ALL MY DESTINATIONS"
EXCELLENT. I HOPE LOCATIONS IN OTHER CITIES WOULD BE SAME.WILL ALWAYS STAY WITH DRURY!!!!!!Genuine Hotels.com guest review
This hotel was great! The staff was fun and very friendly! The one and only downfall is that the walls are super thin! I woke up to hearing a baby crying and a dog barking. But aside from that it was a great hotel to stay at. We spent quite a bit of our time hanging out with the staff. The rooms were clean and the beds were comfortable. We have talked […] about going back just to stay at the hotel because we had so much fun there. They allowed us an early check in which was GREAT! The front desk was very helpful. When we asked for something that did not have they let us know where the closest place was that we could get it. Read moreGenuine Expedia guest review
"Less than impressed with the room"
My boyfriend and I stayed here for a wedding. Hotel itself was really great (lobby and first floor). However, I was disappointed with our room. We had a standard king room and it felt small for the two of us. Although it was a very clean room and the bed was comfy, I wasn’t impressed with the style of the room (furniture seemed dated). When we walked […] in, there was a terrible musty smell in the room. I went back down to the front desk to see what they could do about it. I felt like they didn't want to or couldn't move us (as they seemed very full and busy). Their solution was to send up housekeeping and they basically just spayed fabreeze around the room and left the bottle. I was really disappointed they didn't offer to do anything else. So, we just sprayed the room twice a day. On the plus side, they have an excellent free breakfast. And in the afternoons they serve snacks and drinks (alcoholic and non). I have never stayed a hotel that did that and it was a nice thing to have. It was very crowded but they kept up! I doubt I will stay at a Drury again simply because of the rooms. Read moreGenuine Hotels.com guest review
"Friendly staff, lots of free food, clean rooms"
Whenever we're in Indianapolis, I would want to stay at this Drury Inn again. Staff was friendly and helpful. Surprisingly large quantify of free food and drinks; the popcorn was really good. Room was clean and beds were good. Decor was modern except for a lazy boy recliner that seemed out of place but made the room more fun. The prior evening we were […] at a gorgeous Hyatt in Saint Louis. The following evening we stayed at a delightful La Quinta in Dalton, GA. It was our first stay at the Drury Inn, we didn't know what to expect but would stay here again. Read moreGenuine Hotels.com guest review
"great place in area with choices of hotels"
The Drury was a stand out. We enjoyed a comfortable room, free hot breakfast, happy hour with food and drink, free wifi, a workout room and pool. Very nice staff who wanted to make sure we had a pleasant stay. It is in a very convenient location in a typical "hotel cluster", e.g. the Hilton is across the street. We will stay there again.Genuine Hotels.com guest review
"Excellent 1 week experience"
This location was perfect for my business trip. The staff was very helpful and super friendly. The room was spacious and the bed was very comfortable. I will defiantly revisit and make this my destination when I am back in this area.Genuine Expedia guest review
"Attended a conference across the street at the Hil"
GreatGenuine Hotels.com guest review
Been several times and prefer no other. Staff is great. Cleanly. Can't beat the perks either... Hot dogs, popcorn, cold beverages.Genuine Hotels.com guest review
"WAY TOO LOUD!"
This Drury hotel looks nice from the outside and on the inside. The room furnishes and decor are well above average quality. However, this hotel sits just a few yards away from I-69 and it is NOISY! It's unlivable!Genuine Expedia guest review
"Great place to stay"
I was very surprised, this is a great stay- Everyone was positive and willing to serve. Rooms are virtually new. Breakfast was hot delish. I would stay here in a heart beat again! In fact I'm not looking anywhere else when in Indy!!!Genuine Expedia guest review
"Breakfast AND supper were included"
This was by far the best place I've ever stayed. EVERY member of the staff was cheerful, helpful, and was proud of what they were doing, and it showed. There was a wonderful breakfast buffet each morning and an evening buffet that satisfied even my picky eater. It included alcoholic beverages for the adults as well. There was popcorn and soft drinks […] available for snacking in the afternoon and evenings. Everything was clean, and the manager was very visible throughout the day, checking on things and lending a hand when needed. There was such a positive vibe throughout the hotel that started with the manager and spread to the staff and guests. Bravo! Read moreGenuine Hotels.com guest review
"Had to leave"
Bloodstains on both mattresses.Genuine Hotels.com guest review
Had a wonderful weekend in Indy. Great food: breakfast and kick-back. Fun pool; kids loved the fact that you could swim inside or out. And I enjoyed the adult beverage at the kick-back. Thanks.Genuine Hotels.com guest review
The staff was friendly. The hotel was swamped with families during spring break...so it was a nightmare getting through the "social". It seemed that they did do a good job of keeping up with the food supply...not so much so with the utensils. With a booked hotel - especially with all those kids - the elevator took F O R E V E R to reach your floor...then, […] as kids tend to do, everyone floor was punched once you got on. Stayed there before and it was alright...I'll never go there during Spring Break ever again!!! Read moreGenuine Hotels.com guest review
"Spring Break long weekend get away"
Property was clean and newer in appearance. We luckily were able to upgrade to a 2-room suite which gave us a bit more breathing room with 2 adults and 2 teenagers. Pool was quite small and crowded most of the time for the boys to swim. Complimentary food was a bonus although very crowded at times with unsupervised children taking/wasting a lot of food. […] A few more towels (we had 4) would have been nice and the bathroom really needed a working fan--very hot and steamy in there after showering. We would recommend this property to others. Read moreGenuine Hotels.com guest review
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