I checked in at 9:30 pm after a six hour drive with two small children and checked out at 6:00 the next morning. I was booked two nights but could barely stand the one because my room was so dreadful. The furniture was very outdated and the bedding was very worn. There were cigarette burns on the blanket. And even though the room was non-smoking the […] room smelled like smoke. The bathroom was quite disgusting and the sink clogged up. It was so bad that even my 5 year old daughter recognized it was a dump!!! She was uncomfortable staying there. The lobby was nice, the front desk staff was friendly, and the pool area was nice. We went to the Hampton inn right down the road which had beautiful rooms. Read moreGenuine Expedia guest review
Great place to stay. Right next to the river. The staff was great. The room was nice. I would stay there againGenuine Hotels.com guest review
"Not my favorite"
Old TV, thin walls,room not ready at 6:00PM, stayed at Klamath Falls Shilo and it was much nicer for same or less price.Genuine Hotels.com guest review
The staff were great friendly and very helpful. The food was really good and the free breakfast buffet was perfect. The hotel does need updating and some maintenance.Genuine Hotels.com guest review
The rate for this hotel was quite good. The room was quite clean and the bed was comfortable. The décor in the main lobby area may seem dated, but it was good. The continental breakfast was also good and offered some choice of foods.Genuine Hotels.com guest review
I stayed just overnight and got a good night's sleepGenuine Expedia guest review
"Hotel close to the river"
Hotel is really showing it's age, Under staffed especially in restaurant and lounge. Rates are good and it is close to the river and a great walking trail.Genuine Expedia guest review
"Nice place by the river"
It was the perfect location for my stay. Played a round of Golf at the golf course next door and it was the starting line for the bike ride I was riding in the next day. Room was clean, bed was comfortable. Shower head needs replaced, but that is the only thing.Genuine Hotels.com guest review
"Staff is great. Hotel in poor condition."
The staff at The Shilo Inn in Richland, WA was terrific. However, the overall condition of the hotel needs to be updated. I had difficulty with the door lock, the plunger in my sink was stuck in the down position for an entire day AFTER I reported it(maintenance man had a family emergency), the hair dryer quit working the morning of my departure, the […] blanket had several small holes in it and the wall mount night light did not work . I suggest you renovate the hotel; remodel the rooms, install an elevator (it's only a 2 story building) and repair the concrete walkways. The Location of the hotel is beautiful, right on the Columbia River and easy access to the freeway & Tri-Cities. Read moreGenuine Hotels.com guest review
"Great location near river"
The room was clean and comfortable. The staff was friendly and helpful. The only downside was the continental breakfast. There was nothing healthy to eat. I know many people like biscuits and gravy, sausage and scrambled eggs and a pastry. I would have liked to have seen some fruit, yogurt and oatmeal. We would stay here again.Genuine Hotels.com guest review
The staff at the Shilo Inn are professional & courteous. The physical condition of the hotel needs updating/renovating.Genuine Hotels.com guest review
It was not good. Our room was dirty. The rugs needed to be vacuumed and the bathroom needed to be repaired and walls where dirty. Also to get in we had a very hard time getting the key to work. It was not an electronic key.Genuine Hotels.com guest review
It is what it is. Priced like a three star hotel, probably someplace between two and three. In this case you get what you pay for. The staff was kind, and the room comes with an edible breakfast. Since I only spend my sleeping hours there I would stay again so not to spend big money.Genuine Expedia guest review
I was surprised that I was given a KEY rather than a CARD for the room. I feel safer with the CARD SYSTEM.Genuine Expedia guest review
"Close to my class at ther City of Richland offices"
Quiet & comfortable.Pool was not in operation yet (end of April). Breakfast a litle better than average. Hotel staff was very friendly.Genuine Hotels.com guest review
"OK, but I wouldn't go there for a special occasion"
Shilo Inn Suites Hotel - Richland The furnishings are worn and decrepit, but the sheets were clean. Decent coffee in the coffeemaker. The TV is old analog style and the service kept rebooting, i.e. going back to the main menu where they push pornos etc. I was watching pbs in 2-5 minute increments until I gave up and went to sleep. It's not a bad hotel […] if you just need a place to sleep and eliminate/shower/shave or whatever. I woudn't take anyone there for a romantic interlude or plan to spend the weekend in bed. There was some nasty dried substance on the inside of the bathroom door. Decent enough breakfast, but I wish they had whole wheat toast, boiled eggs and some sort of fruit instead of mushy scrambled eggs, pastries and biscuits. Read moreGenuine Expedia guest review
"This place should be shut down soon"
Great location on river. That is the end of the good stuff. This hotel is a total beater. It looks from the outside like maintenance stopped in the 80s. The inside is about the same. I am glad I only stayed one night. A bunch of wine before I returned for the night sleep made it better:) Stay somewhere else is all I can recommend. This hotel is in a […] sad state of repair. Someone should tear it down and put up a new hotel. Read moreGenuine Hotels.com guest review
"Needs new mattresses"
The lobby was nice and the breakfast was adequate. The bed was really difficult to sleep on - the room was clean though and the front desk people pleasant.Genuine Hotels.com guest review
"River view room"
Thanks to the staff for providing a great nights rest with a river view. Great rate and great breakfast.Genuine Hotels.com guest review
"Clean and well maintained"
Although this is an older facility, it is very clean and well maintained. Beautiful location next to the river and near a crossroads for interstate with little backtracking needed to access each of the three cities. Would stay there again.Genuine Hotels.com guest review
Bathroom remodeled but the rest of the room needed done very datedGenuine Hotels.com guest review
The price was good but. But, we were given a room that the bed wasn't made and it was 5:30pm. They gave us another room, which was fine, but the key was bent and it was hard to open the door. They need to update desperately. The rooms are out dated and they still use the old metal keys. They are in an excellent location and have a beautiful river view. […] I won't stay there again. I will pay the higher price to stay somewhere else and forfeit the view to know I will be given a room I won't be embarrassed to invite my family back to. Read moreGenuine Expedia guest review
Graet value. Staff was very friendly. thanks.Genuine Hotels.com guest review
"Matched My Expedia Rate!"
Booked this room for a business associate through Expedia. Ended up needing to extend his stay by one night and was very pleased to hear the hotel would match the rate I received from Expedia! Staff took a while to get back to me and process my request, but this was due to the fact they were training a new employee that evening.Genuine Expedia guest review
"Far enough away from Pasco"
The lobby was gorgeous, but it was obvious, the rest of the motel was old and was in need of a remodel. Loved the hotel staff. We would stay there again but not at full price.Genuine Hotels.com guest review
"Could be so much more......"
The hotel is in a very sad state. The owner should sell it to someone that cares and do a top down remodel on this property. It is a shame with the location right on the river. Not impressed. The staff was great.Genuine Hotels.com guest review
"Ghost-town. But adequate. Recommended."
Clean and comfortable room. Pool would be nice but we caught it in the winter season. Not much business in February so it is very quiet. Average.Genuine Expedia guest review
"I will go back again."
Staff was nice and room was clean, though a little small (queen room) and the buttons had to be mashed for the television. As these are the only things I had issues with, not a bad stay. I really enjoyed the buffet breakfast too, way better than a standard continental. I would stay here again without a doubt.Genuine Hotels.com guest review
"Pet friend doesn't include cats"
Although their website and Hotels.com said pet friendly, they didn't want to allow a cat. I had to agree to keep her crated the entire stay. The room smelled heavily of pet urine.Genuine Hotels.com guest review
will stay there againGenuine Hotels.com guest review
only complaints: tired decor including blanket with holes; hot breakfast included - expected better selection. For price, I will probably book again as we don't spend a lot of time in room.Genuine Hotels.com guest review
"Good, but more like a motel than a hotel."
The lobby is lovely but I was disappointed that it was more a motel than a hotel. Had to park outside in front of the room. No internal hallways. I didn't realize that from the photo. I feel safer walking to my room down a hallway than any "Joe Blow" being able to walk right up to my door off of the parking lot.Genuine Expedia guest review
Dirty! There were hairs in the bed!Genuine Hotels.com guest review
"Adequate for a short stay"
This hotel is OK for 1-2 nights. Nothing special. Kind of outdated. Staff is friendly and tries to help. The wireless internet was problematic - did not see the hotel's wireless signal in my room (in outlying wing).Genuine Hotels.com guest review
"Nice place to stay"
We were traveling with our adult daughter so had two dogs and the pet fee was reasonable; per stay fee instead of per night fee. Free wi-fi was convenient and the free breakfast was good. Not as inexpensive as Motel 6 where we often stay when traveling with our dog but not a bad price for the extra amenities.Genuine Hotels.com guest review
You get what you pay for. The housekeeping services were amazing. The bed was comfortable. Internet and television services were unreliable. Close to shopping and dining. The condition of the room was deplorable.Genuine Hotels.com guest review
Very good.Genuine Hotels.com guest review
"Good value/clean accommodations"
Yes, this Shilo is outdated; but we found our room and the entire hotel to be very clean. The staff was friendly, helpful and knowledgeable. A hot breakfast was included with the price of the room. The first morning we chose from a limited menu. It was pretty basic, 2 eggs, hash browns and a choice of bacon, sausage or ham. However, it was freshly prepared […] and very tasty. The second morning a breakfast buffet was offered. Again, it was basic, with scrambled eggs, sausage, red potatoes, muffins/toast and choice of cereal. Since it wasn't freshly prepared, it wasn't quite as good; but still adequate, and better than many hotels' Continental Breakfast offerings. The entire hotel is non-smoking, which is a breath of fresh air (pun intended). We had a queen bed room, which was very clean (as stated above). We appreciated that the sink area was outside of the toilet/bath/shower area - even if it was a bit tight. The room was equipped with a hair dryer, pull-down ironing board and iron, a small refrigerator and coffee pot. There was plenty of drawer storage, a desk/chair next to the TV and a separate small round table with two chairs. When we travel, we spend very little time in our hotel room; so it was completely adequate for our needs. The price we paid was very reasonable, including full breakfast - we feel this Shilo was a bargain; and would not hesitate to stay here again. Read moreGenuine Expedia guest review
Rooms are large, hotel is clean, staff is friendly and the hot tub is 24hrs.Genuine Hotels.com guest review
"Great staff.....horrible restaurant."
The staff was great....we had a few hiccups our first night there. The breakfast was THE worst I have had in years. My omelette was cold....the shredded cheese not melted and the hashbrowns tasted like cardboard. Rooms need updating but they aren't horrible. Great locationGenuine Hotels.com guest review
"good location on excellent river walk"
hotel is in a good location near a long riverwalk, and it is pet friendly. There is a good restaurant in the lobby and breakfast quality was excellent. Our room was relatively old but comfortable, although the telephone did not work. We had a service dog and were inadvertently charged a pet fee, but this was cheerfully refunded when we informed the […] staff Read moreGenuine Expedia guest review
"Decent for the price"
We have stayed here before, so that is saying something. Close to the river, friendly staff, clean rooms, its a good buy for the price. I happened to notice this time that the paint was peeling in the bathroom as well as over the sink. This hotel could use a facelift. But again, for the price, a great buy.Genuine Hotels.com guest review
"Great location; not so great hotel"
This hotel is an older, on the brink of being "run down" hotel. The exterior maintenance is terrible. The room was tiny but clean, the location is fabulous right on the river, but this place needs major renovation ASAP. Lots of wonderful options nearby both in Richland and Wenatchee. Pass on this one!Genuine Hotels.com guest review
The advertisement "afforable luxury" is quetionable. Affordable yes but not luxury. Door frame and surrounding casings were very worn.Genuine Hotels.com guest review
"ok for an old motel"
the room was a little small for the price but not too big of a deal.Genuine Expedia guest review
"Just an average stay...."
Was a very average stay. Staff was nice, but hotel needs upgrades and breakfast was blah.Genuine Hotels.com guest review
"Great hotel that's not too expensive."
The hotel was great quality for the price. It had a nice breakfast. It was easy to find and not located in a congested area. The river was nearby.Genuine Expedia guest review
Comfortable bed but overall appearance is "old". The breakfast they served me was burnt and cold.Genuine Expedia guest review
"We were barely in the room"
It was pretty small....Genuine Hotels.com guest review
Hotel needs updating but value good and free breakfast a plus. Also the steam/sauna/whirlpool/gym another plus. Great friendly and helpful staff and free airport transportation cheaper than parking at airport if going away for more than a week.Genuine Hotels.com guest review
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