"Some time in Wine Country"
Picked this hotel because of close proximity to Napa wineries. The hotel overall was excellent. The only comment I would make is there were a lot of lamps/lights in the room but overall the lighting was poor.Genuine Hotels.com guest review
The hotel was exactly what we expected based on the reviews:clean,friendly,comfortable and was worth the money.Bottom line i would recommend it for viewing the wine country in style.Genuine Hotels.com guest review
"Good Experience Overall"
Stayed for one night. The hotel overall is very pleasant and feels equal to a Courtyard Marriott. The best features were the quick and friendly service, the upgraded feel of the decor and facilities. The issues that weren't a big deal for us, but could be for others were the running toilet and door that didn't securely close on it's own with help from […] us. We reported both issues upon checkout. The location was great for proximity to downtown and wine tasting. Like others have said, the bed was just ridiculously hard and would keep me from returning. If this wasn't an issue, I would pick this property over many options in this class. Read moreGenuine Hotels.com guest review
"Should have kept looking"
Celebrating our 26th wedding anniversary. Tried to find a bed and breakfast but all were full. Paid about the same if not more for this room and felt it could have offered more for what we paid. Room was not dirty but not quite as nice as it could have been, tub was yellow and had rust spots, shower walls and curtain had mold. Bed was very uncomfortable […] and so crooked we could not fix it. Windows were hard to open. TV fluctuated in sound. Hotel is an older one but the staff is very nice. Breakfast was good. Read moreGenuine Hotels.com guest review
Love the area of Napa and really enjoyed the wine tours.Genuine Hotels.com guest review
There was a real problem with the internet. They kept saying it was fixed, but it wasnt.Genuine Hotels.com guest review
"Suprised. In a good way!"
After reading some of the reviews online we weren't expecting much. However the condition and cleanliness of the hotel was up to par. All hotels are pricy this time of year in Napa. We got there at 130 and weren't able to check in yet which was disappointing. When we checked out (430 am) the guy at the front desk was sleeping. Pretty funny. If stay […] again if the price was right (meaning lower than most). Read moreGenuine Hotels.com guest review
"Bargin for Napa"
Good location but old, noisy AC system, useless hair dryer and no lighting for doing makeup. Bed was OK and room was clean.Genuine Hotels.com guest review
"A glitch in the room."
Although next to the busy road, the location of the hotel is great. The rooms were clean and upgraded. Our only problem was the air conditioning did not work. But, when we called to the front desk, the maintenance man came immediately. After an hour, the air still did not work. With another call to the front desk, we were moved to another room with […] no questions asked. The attendant even brought the new keycard to us. Although the new room cooled down and was comfortable, the thermostat showed a blinking light 'call for service'. The hotel may need general schedule service for the air conditioning. The breakfast was included, but it was terrible. I would rather pay a little less for the room and more for a decent meal. Read moreGenuine Hotels.com guest review
"Very nice service, clean"
Expensive even with the hotels.com discount, but the staff was welcoming and very helpful.Genuine Hotels.com guest review
Breakfast can be improved. Not good at allGenuine Hotels.com guest review
"Close enough to Napa for the price"
There were issues with the elevator while we were there.Genuine Hotels.com guest review
"Nothing "Premier" about this hotel"
The hotel was sub-standard compared to other similar hotels. The breakfast had no vegetarian options. Very small space in general. The rooms however were clean. Parking was not a problem. It is located in a convenient location. I paid close to $350 for one night and it was not worth that money.Genuine Hotels.com guest review
"Great value and location"
Considering the cost of staying in Napa Valley, this was a great value. Right off highway 29, with easy access to downtown Napa and the valley. Quiet area. Nice pool. 2 restaurants within walking distance. Rooms were beautiful, free breakfast was extensive, hot and tasty.Genuine Hotels.com guest review
"Great hotel, uncomfortable bed"
We enjoyed our stay, but we're very disappointed and uncomfortable sleeping on the bed. The bed and pillows were very firm and made noises ad you got in and out of bed. Our stay was great otherwise, just didn't get much sleep.Genuine Hotels.com guest review
I hate to write this review, because I don't really want others to know about this property! We first heard about it via United Airlines travel services, and when I heard "Best Western" I turned up my nose. However, we looked into it and decided to give it a shot. We have now stayed here multiple times, and it's our go-to when we are in Napa (several […] times a year). The rooms are comfortable, clean and the perfect size. I find the beds to be very comfortable, as well, which is a rarity for me. We even stayed there through the big earthquake last weekend and had no issues - the power stayed on and despite having a fair amount of glass in the room, nothing broke. Employees are friendly and helpful and the location is very central, right off of 29. Not much in the immediate area, but it's a quick shot to both downtown Napa to the south and St. Helena/Calistoga to the north. Read moreGenuine Hotels.com guest review
"Quaint and clean , but the beds were old and hard"
Very plain but Lovely hotel, unfortunately staff was not very friendly. Housekeeping was sloppy. The rooms were newly decorated - very pretty!! However, beds were old, creaky and very hard- .we would most likely not stay there again for that reason.Genuine Hotels.com guest review
"Best Western Napa"
Very nice hotel. The only problem was the air conditioner - it had significant problems controlling the temperature which made for an uncomfortable night.Genuine Hotels.com guest review
"Our Seismic Event"
We came to Napa for an 80th birthday Wine Train event. Wonderful experience up until 3:20 am, when California experienced yet another seismic event that registered 6.1 on the Richter scale. The hotel management were very quick with their response of safety concerns for it's patrons. What prompted my overall rating of neutral, was the fact that in lieu […] of everything that happened, the management were very reluctant to discount the stay due to loss of advertised amenities. The breakfast menu was limited at best with no hot food. The showers in the room only ran cold water due to the gas mains being shut down. When I asked for compensation, I was offered a mere 10% off the already expensive room rate. I understand the magnitude of the extraordinary seismic event, but really expected to be compensated a little better for our lack of amenities. But, in the end, this is the Napa Valley in full swing for the summer and what else would you expect... Read moreGenuine Hotels.com guest review
Too expensive.Genuine Hotels.com guest review
"Good location for winery visits"
Very good location, at walking distance to 2 good restaurants. Clean and comfortable.Genuine Hotels.com guest review
I booked on line at $229. per night and it turned out to be $329Genuine Hotels.com guest review
Very nice would stay again.Genuine Hotels.com guest review
"Nice Room Decor"
I reserved this room because I had stayed there before and really enjoyed my stay. It is located in a fairly quiet neighborhood. The rooms were very comfortable and spacious. I was disappointed that the internet was not working during the days we were there. I had to go down the road to Starbucks to use the internet in order to submit my work. We had […] dinner the previous night at the restaurant next door and got sick. Got a chance to travel around town and saw other nice hotels for a lot less. Read moreGenuine Hotels.com guest review
"Close to Everything but Poor Service"
Great location, but lots of issues with the hotel: paper-thin walls, in-room safe didn't work, Wi-Fi was broken the entire 4-day stay, etc.Genuine Hotels.com guest review
"Perfect location for our vacation"
This hotel was perfect for our weekend getaway. Location provided easy access to wineries, restaurants, and grocery stores. The hotel staff was very friendly. The morning breakfast was satisfactory though food staff was slow to keep food plentiful for a large crowd and there was never enough room for everyone to sit. We ate in our room twice. Our room […] was clean and comfortable. There was an odd odor to the room but not overly offensive. The bed was very comfortable. We will definitely stay here again on future visits. My only big complaint was the WiFi went down and the staff was not well informed on this issue as we received incorrect information from several staff members. Read moreGenuine Hotels.com guest review
"Great Stay & Great Grapes In Napa"
We had a great time in Napa and the BW was great it was perfect for what we needed. Slept great and ate great here. Hotel was just remodeled and perfect. We rented a car to get around which was smart, to much to see and wheels are a must. (Don't drink and Drive) The continental breakfast at the hotel was perfect in the morning, hot and cold food. Service […] was awesome, and so was the room. We will stay there again and again. Pricey there in Napa but every hotel is pricey. Read moreGenuine Hotels.com guest review
"Great location - average hotel"
You pay for location so we paid a lot to stay in Napa Valley - far more for what we got than for the same type of hotel elsewhere. The hotel was not exceptional but good. Service staff was nice and helpful. Breakfast was basic with what you expect from a Best Western anywhere, but there was no added flair or distinction for the area. I would have liked […] to have seen some effort to make this a better 'Napa' experience. Room was small but workable. So 3 out of 5 except for location. Read moreGenuine Hotels.com guest review
The tub didn't drain and the bed made a loud and annoying crunchy, creaky noise every time you moved. For $300+ /night, I expected waaaaaaaay better accommodations.Genuine Hotels.com guest review
Great Stay,Very nice rooms and Great Breakfast on the house!Genuine Hotels.com guest review
"Nice hotel but needs improvement"
This is a nice Best Western hotel, but it only qualifies for a plus rating and not premier status. During our stay the toilet was plugged, and like another reviewer commented, they gave us a plunger because they were busy. However, it's biggest improvement needs to be their breakfast, which is truly subpar. From chewy waffles, sandy artificial eggs, […] very few fruits, very dliuted coffee, just name it. It was amazing. On the plus side, the front desk personnel were very good and helpful, and the beds were extremely comfortable. Great central location. Read moreGenuine Hotels.com guest review
"bargain hotel for not bargain price"
last minute trip and was the only place we could find that was available and didn't require 2 night min. clean, buffet breakfast was good, didn't use any of the ammenitiesGenuine Hotels.com guest review
"Don't Believe the Pictures"
They over packed the room with a huge kitchen counter and a long chest, leaving no space in the room as you'd expect from the pictures. There's also a reason why they didn't show the bathroom because it's tiny and outdated.Genuine Hotels.com guest review
no silverware or plates, rubbery food, zombie waitstaffGenuine Hotels.com guest review
We stayed at the hotel only one night, and it is a good one. A little expensive but we could not find lower prices in the areaGenuine Expedia guest review
"BW could do better"
Upon arrival changed rooms 3x, a huge inconvenience: 1st move- due to endless running toilet (apparently, no one bothers to check things before guests arrive, was not planning to be further inconvenienced by maintenance.), 2nd relocation - did not even bother unpacking – found former guest food remains in fridge and urine on the floor in front of toilet, […] and the 3rd move: room air was pungent with chlorox products, yet public and body hairs on the bath floor. I sanitized the room with a 4’ swatch of pull-off hand sanitizing towels from nearby market. And, to further disrupt our stay, kids in room above running laps overhead in early am - front desk offered to move us again, at that point was not keen to pack/unpack a 4th time. Housekeeping needs a refresher course on cleaning and sanitizing rooms, per CA dept of health services standards. freebie breakfast eggs tasted like plastic, had a weird texture, not sure they were actual eggs. Coffee was worse than day-old watered down sanka. Did not think one could ruin seattle’s best, but by golly they hit the mark. Seriously, if an establishment is going to tout serving a quality coffee, brew it accordingly. I don’t expect much from ‘free included breakfasts’ , so all was par. Service staff was helpful and prompt in accommodating us on the moves, but enough was enough. I don’t expect to have to scrutinize a place to the point that I feel compelled to personally clean the room before occupying it. Read moreGenuine Hotels.com guest review
"On the main Napa highway"
Good location, easy access competitive prices. Regular travelers spot. Small swimming pool, poor breakfastGenuine Expedia guest review
Squicky bed. Toilet valve need to turn off and turn right back on for the water to fill the toilet tank. Quite an experience. It was address to the front desk.Genuine Hotels.com guest review
"Close to winery's"
Excellent hotelGenuine Hotels.com guest review
"Great Hotel, good location, good price!"
VERY nice Best Western right on the wine trail and within a 7 minute drive to downtown Napa. The room was clean, comfortable and a good price point. The breakfast was not very pleasing but it was nice to get coffee and a piece of toast before heading out for the day of wine tasting.Genuine Expedia guest review
"Nice and freshly renovated"
Convenient to the vineyards, restaurants, and shopping. Clean, updated, and quite.Genuine Expedia guest review
"Napa Wine Trip"
Hotel was good overall. Breakfast area could have been set up different, much too small for the number of guests the hotel holds!! Pool area nice, rooms great, very clean.Genuine Expedia guest review
"Nice for the price"
Really clean room and the kids loved the pool. The price was 1-300 dollars less than hotels and it was just right for us.Genuine Expedia guest review
Overall I would say the hotel was good. And a good value. The facility had been remodeled recently from the looks of it but some things showed signs of wear and tear.Genuine Expedia guest review
"Very comfy beds"
Our room was very clean, bigger than I expected. We used the fridge but not the microwave, which was a plus by the way. The room was much bigger than I thought and had very comfy chairs. Not too thrilled about the pillows but the bed was super comfy. The front desk staff was friendly and greeted us each time we entered.Genuine Expedia guest review
-Good access to the freeway -Nice interior design -There is a convenience store right next to the hotel -Close enough to downtown napaGenuine Expedia guest review
"Lovlier room than expected! Good location!"
The rooms were wonderful. Very clean. Awesome shower. The only complaint if anything would be that the breakfast setup was a bit messy and small if anything.Genuine Hotels.com guest review
"Nice hotel close to Vineyards."
Very nice hotel in the heart of wine country. Rooms are very clean and lovely decor. Short drive to all the great restaurants in Vineyards. Staff could be a little more accommodating, but overall the rooms were much better then expected.Genuine Expedia guest review
"Great location and Excellent Customer Service"
We were more than pleasantly surprised with this property. Great value with free parking, internet access and breakfast. Centrally located with easy highway access. The staff was friendly. Our room was in the back and very quiet. Highly recommend this. Enjoyed the pool area. It was convenient with two restaurants and a small grocery store within walking […] distance. Read moreGenuine Hotels.com guest review
"Relaxing Hotel Amidst Wine Country"
My girlfriend's family took me on vacation to Napa Valley to celebrate her graduation. The hotel was amazing quality for what we paid, we met a wonderful couple by the pool, and the complimentary breakfast was expansive. Overall, a great quality and close to anything you want to do in Napa.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )