"Great value and location"
Considering the cost of staying in Napa Valley, this was a great value. Right off highway 29, with easy access to downtown Napa and the valley. Quiet area. Nice pool. 2 restaurants within walking distance. Rooms were beautiful, free breakfast was extensive, hot and tasty.Genuine Hotels.com guest review
"Great hotel, uncomfortable bed"
We enjoyed our stay, but we're very disappointed and uncomfortable sleeping on the bed. The bed and pillows were very firm and made noises ad you got in and out of bed. Our stay was great otherwise, just didn't get much sleep.Genuine Hotels.com guest review
I hate to write this review, because I don't really want others to know about this property! We first heard about it via United Airlines travel services, and when I heard "Best Western" I turned up my nose. However, we looked into it and decided to give it a shot. We have now stayed here multiple times, and it's our go-to when we are in Napa (several […] times a year). The rooms are comfortable, clean and the perfect size. I find the beds to be very comfortable, as well, which is a rarity for me. We even stayed there through the big earthquake last weekend and had no issues - the power stayed on and despite having a fair amount of glass in the room, nothing broke. Employees are friendly and helpful and the location is very central, right off of 29. Not much in the immediate area, but it's a quick shot to both downtown Napa to the south and St. Helena/Calistoga to the north. Read moreGenuine Hotels.com guest review
"Quaint and clean , but the beds were old and hard"
Very plain but Lovely hotel, unfortunately staff was not very friendly. Housekeeping was sloppy. The rooms were newly decorated - very pretty!! However, beds were old, creaky and very hard- .we would most likely not stay there again for that reason.Genuine Hotels.com guest review
"Best Western Napa"
Very nice hotel. The only problem was the air conditioner - it had significant problems controlling the temperature which made for an uncomfortable night.Genuine Hotels.com guest review
"Our Seismic Event"
We came to Napa for an 80th birthday Wine Train event. Wonderful experience up until 3:20 am, when California experienced yet another seismic event that registered 6.1 on the Richter scale. The hotel management were very quick with their response of safety concerns for it's patrons. What prompted my overall rating of neutral, was the fact that in lieu […] of everything that happened, the management were very reluctant to discount the stay due to loss of advertised amenities. The breakfast menu was limited at best with no hot food. The showers in the room only ran cold water due to the gas mains being shut down. When I asked for compensation, I was offered a mere 10% off the already expensive room rate. I understand the magnitude of the extraordinary seismic event, but really expected to be compensated a little better for our lack of amenities. But, in the end, this is the Napa Valley in full swing for the summer and what else would you expect... Read moreGenuine Hotels.com guest review
Too expensive.Genuine Hotels.com guest review
"Good location for winery visits"
Very good location, at walking distance to 2 good restaurants. Clean and comfortable.Genuine Hotels.com guest review
I booked on line at $229. per night and it turned out to be $329Genuine Hotels.com guest review
Very nice would stay again.Genuine Hotels.com guest review
"Nice Room Decor"
I reserved this room because I had stayed there before and really enjoyed my stay. It is located in a fairly quiet neighborhood. The rooms were very comfortable and spacious. I was disappointed that the internet was not working during the days we were there. I had to go down the road to Starbucks to use the internet in order to submit my work. We had […] dinner the previous night at the restaurant next door and got sick. Got a chance to travel around town and saw other nice hotels for a lot less. Read moreGenuine Hotels.com guest review
"Close to Everything but Poor Service"
Great location, but lots of issues with the hotel: paper-thin walls, in-room safe didn't work, Wi-Fi was broken the entire 4-day stay, etc.Genuine Hotels.com guest review
"Perfect location for our vacation"
This hotel was perfect for our weekend getaway. Location provided easy access to wineries, restaurants, and grocery stores. The hotel staff was very friendly. The morning breakfast was satisfactory though food staff was slow to keep food plentiful for a large crowd and there was never enough room for everyone to sit. We ate in our room twice. Our room […] was clean and comfortable. There was an odd odor to the room but not overly offensive. The bed was very comfortable. We will definitely stay here again on future visits. My only big complaint was the WiFi went down and the staff was not well informed on this issue as we received incorrect information from several staff members. Read moreGenuine Hotels.com guest review
"Great Stay & Great Grapes In Napa"
We had a great time in Napa and the BW was great it was perfect for what we needed. Slept great and ate great here. Hotel was just remodeled and perfect. We rented a car to get around which was smart, to much to see and wheels are a must. (Don't drink and Drive) The continental breakfast at the hotel was perfect in the morning, hot and cold food. Service […] was awesome, and so was the room. We will stay there again and again. Pricey there in Napa but every hotel is pricey. Read moreGenuine Hotels.com guest review
"Great location - average hotel"
You pay for location so we paid a lot to stay in Napa Valley - far more for what we got than for the same type of hotel elsewhere. The hotel was not exceptional but good. Service staff was nice and helpful. Breakfast was basic with what you expect from a Best Western anywhere, but there was no added flair or distinction for the area. I would have liked […] to have seen some effort to make this a better 'Napa' experience. Room was small but workable. So 3 out of 5 except for location. Read moreGenuine Hotels.com guest review
The tub didn't drain and the bed made a loud and annoying crunchy, creaky noise every time you moved. For $300+ /night, I expected waaaaaaaay better accommodations.Genuine Hotels.com guest review
Great Stay,Very nice rooms and Great Breakfast on the house!Genuine Hotels.com guest review
"Nice hotel but needs improvement"
This is a nice Best Western hotel, but it only qualifies for a plus rating and not premier status. During our stay the toilet was plugged, and like another reviewer commented, they gave us a plunger because they were busy. However, it's biggest improvement needs to be their breakfast, which is truly subpar. From chewy waffles, sandy artificial eggs, […] very few fruits, very dliuted coffee, just name it. It was amazing. On the plus side, the front desk personnel were very good and helpful, and the beds were extremely comfortable. Great central location. Read moreGenuine Hotels.com guest review
"bargain hotel for not bargain price"
last minute trip and was the only place we could find that was available and didn't require 2 night min. clean, buffet breakfast was good, didn't use any of the ammenitiesGenuine Hotels.com guest review
"Don't Believe the Pictures"
They over packed the room with a huge kitchen counter and a long chest, leaving no space in the room as you'd expect from the pictures. There's also a reason why they didn't show the bathroom because it's tiny and outdated.Genuine Hotels.com guest review
no silverware or plates, rubbery food, zombie waitstaffGenuine Hotels.com guest review
"BW could do better"
Upon arrival changed rooms 3x, a huge inconvenience: 1st move- due to endless running toilet (apparently, no one bothers to check things before guests arrive, was not planning to be further inconvenienced by maintenance.), 2nd relocation - did not even bother unpacking – found former guest food remains in fridge and urine on the floor in front of toilet, […] and the 3rd move: room air was pungent with chlorox products, yet public and body hairs on the bath floor. I sanitized the room with a 4’ swatch of pull-off hand sanitizing towels from nearby market. And, to further disrupt our stay, kids in room above running laps overhead in early am - front desk offered to move us again, at that point was not keen to pack/unpack a 4th time. Housekeeping needs a refresher course on cleaning and sanitizing rooms, per CA dept of health services standards. freebie breakfast eggs tasted like plastic, had a weird texture, not sure they were actual eggs. Coffee was worse than day-old watered down sanka. Did not think one could ruin seattle’s best, but by golly they hit the mark. Seriously, if an establishment is going to tout serving a quality coffee, brew it accordingly. I don’t expect much from ‘free included breakfasts’ , so all was par. Service staff was helpful and prompt in accommodating us on the moves, but enough was enough. I don’t expect to have to scrutinize a place to the point that I feel compelled to personally clean the room before occupying it. Read moreGenuine Hotels.com guest review
Squicky bed. Toilet valve need to turn off and turn right back on for the water to fill the toilet tank. Quite an experience. It was address to the front desk.Genuine Hotels.com guest review
"Close to winery's"
Excellent hotelGenuine Hotels.com guest review
"Lovlier room than expected! Good location!"
The rooms were wonderful. Very clean. Awesome shower. The only complaint if anything would be that the breakfast setup was a bit messy and small if anything.Genuine Hotels.com guest review
"Great location and Excellent Customer Service"
We were more than pleasantly surprised with this property. Great value with free parking, internet access and breakfast. Centrally located with easy highway access. The staff was friendly. Our room was in the back and very quiet. Highly recommend this. Enjoyed the pool area. It was convenient with two restaurants and a small grocery store within walking […] distance. Read moreGenuine Hotels.com guest review
"Very good hotel, mediocre breakfast."
A little fresh fruit and some better (read: healthier) cereal choices with non-fat milk and this hotel would have it all. And conversely by NOT having these things the hotel management sends a signal that you are in a "budget" hotel. Too bad.Genuine Hotels.com guest review
Perfect for our overnight stay in napa. Newly redecorated and very comfortable!Genuine Hotels.com guest review
Stayed for 1 night, rooms were decorated with an interesting, eclectic style, very clean, and comfortable. Breakfast was good, location was within driving distance to lots of things, and the staff in all areas were awesome. Plan to stay there again in the future.Genuine Hotels.com guest review
"Mediocre Hotel with Mediocre Staff."
Average mediocre hotel with nothing to rave about. Room was small, dank and dark with dim lighting and you could hear noises in the next room. For $350.00 a night would expect an upgraded hotel. The tub was so old the finish was worn off and looked like it had never been cleaned. Disappointing for Napa. This was more expensive than the 4.5 star hotel […] I stayed at in San Francisco. Would look elsewhere next visit. Read moreGenuine Expedia guest review
The hotel is very close to downtown (~10 min drive). The hotel staff was very friendly. Our room was big and clean, and the air conditioner worked (it was ~105 when we arrived), as well as the fridge after we plugged it in. The pool was small but clean. The biggest issue are their beds - they are horrible, very old and make a noise with every slight […] movement. In addition, we had to move rooms the second night because the first room became noisy with the new guests next door (the room had an adjoining door). The second room's bed was just as bad. This hotel was bought by BW and remodeled, but they obviously failed to replace the beds. If they replaced the beds, we would definitely stay again. Read moreGenuine Hotels.com guest review
"Napa Valley Visit Recommendation"
This hotel was great and the staff was wonderful!. They went above and beyond to make us happy. The convenience of this to all the vineyards is absolutely a dream. The breakfast was delicious and great and there are plenty of things to do close by. I would recommend this hotel to anyone traveling to this area in the near future!!Genuine Hotels.com guest review
"Great location. Nice hotel."
This hotel was in a convenient location for wine tasting and outlet shopping. It was far more impressive and luxurious than the Best Western's of the 1980's-1990's.Genuine Expedia guest review
"Great hotel and central location."
Hotel was exactly what we wanted. Not too expensive and close to napa and yountville (5 minute drive to each). Nice, clean, comfortable rooms and really good breakfast. Would definitely recommend!!!!Genuine Hotels.com guest review
No room service as advertised.Genuine Hotels.com guest review
"My Napa Experience"
Beautiful place. Bittersweet for me since we were in a motorcycle accident that eve and didn't get to the room until 9pm. The staff immediately helped by getting me ice for my leg before I even got checked in. Much appreciated. I feel I was robbed of the Napa experience and will return. I will stay at Best Western Premier Ivy Hotel again! Oh, and the […] hot air balloon out my window in the morning was awesome!! Read moreGenuine Expedia guest review
"Convenient for staying in Napa Valley"
Massage and spa services at Mountain View Hotel.Genuine Expedia guest review
Get what you pay for if you want to be closer to napa it costs moreGenuine Hotels.com guest review
"Great location bad hotel"
This is classified as a Best Western PREMIER. Unfortunately, premier rating is a gross exaggeration. i) Really bad quality breakfast; ii) Hotel Guest Service was pretty much non-existent. They started doing some kind of renovation in the room right above as at 7AM without giving us advance notice and didn't care when we complained; iii) Property is […] poorly maintained with shabby carpets, cheap common areas, poor lighting etc. It appears they are cutting too many corners; iv) Poor security. The side entrances are supposed to be card-access only, but the doors were open 24/7. When you pay 4 Star rates, you expect 4 Star property, unfortunately this was no better than a motel. Read moreGenuine Hotels.com guest review
Great Hotel for the price. Updated rooms and helpful staff. The continental breakfast was great too.Genuine Hotels.com guest review
"Fantastic Place to Stay in Napa"
The Best Western Premier Ivy is in a great location for tasting wine. Just off Hwy 29 in a great location. The breakfast was fantastic with lots of options. Staff was friendly and room was clean and very comfortable. Would stay here again.Genuine Hotels.com guest review
"Hotel & staff nice, surrounding view not great"
The hotel itself is nice, comfortable and all the staff is pleasant. While it is in Napa, it is a bit of a drive to all the tourist areas and wineries. It was expensive for the distance from the nicer areas. The surrounding area is not great. The Mexican restaurant next door has terrible food and service, don't eat there.Genuine Hotels.com guest review
"Good location, poor amenities."
Good location, close to all the wineries and restaraunts and clean hotel. Amenities in the room weren't good. The sound on the TV was muffled and the vending machine ran out of bottled water. You get what you pay for, rooms were clean and nice and the free continental breakfast was ok, not the best. Wifi internet access was terrible and slow.Genuine Expedia guest review
We were impressed with the decor, landscaping, and the amenities for a hotel in this price tier. This property felt like a lodge or a retreat more than it did a business hotel. Even the furniture, artwork, and carpet looked like someone chose it specifically for the location. The breakfast service was okay, but not remarkable. Perfectly acceptable for […] a place in this tier. The only thing that was disappointing was the WiFi. It worked, but the signal strength and bandwidth were well below satisfying. (This is not uncommon for hotels in this class, but it would make a massive difference to guests for this to improve.) Read moreGenuine Hotels.com guest review
"Near the Wine Country"
The room was nice, bathroom clean and stocked. everything in the room worked and it was quite. The breakfast the next day worked, I didn't have that much, but it was very nice looking. The only bad thing was the towels. They didn't pick up water that well and felt like sand paper. It wasn't just not fluffy they were hard, it silly since everything else […] was nice. Read moreGenuine Hotels.com guest review
"Small but clean and comfort"
We were visiting wineries in Napa Valley and stayed 1 night. It was such a neat hotel. I would stay there, if I go there again.Genuine Expedia guest review
"Won't be back!"
Hotel was so loud. Walls must be made cheap, doors slamming all night. Air conditioner wasn't working, so it was hot & noisy. We were up all night! Terrible! When we nicely let the staff know about the stay when checking out, they could care less.Genuine Hotels.com guest review
"Not next time"
This hotel is adequate, but it's priced out of it's class. There are no amenities worth writing about, just the essentials. And in our case not even that. The room was not cleaned the first night of our stay, and the only thing they offered when we called twice were clean towels and shampoo, conditioner and lotion. We would not stay there again. nor […] suggest to anyone to stay there. Read moreGenuine Hotels.com guest review
OK, good continental breakfast. However, a left in the closed three shirts, only got two back, after I complained to management!Genuine Hotels.com guest review
Nice hotel but a bit expensive forthe overall valueGenuine Hotels.com guest review
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