"How do I get a refund?"
We stayed for five nights as this was our first trip to Napa. Pros: comfortable beds and pillows. Nothing else I'm afraid. Cons: 1) hotel's satellite system for television doesn't work. Only a few channels are functional. When we spoke with the front desk about it they said problem is ongoing. It never worked the five days we were there. 2) breakfast […] buffet shuts down when they run out of food. You heard me right. They do not order food for entire hotel, but rather have so much on hand and when it's gone, it's gone. One morning they were entirely closed and another they had already ran out of sausage by 9 am. 3) our tub was clogged. It took two days after I called to be fixed. 4) one entire side of the hotel is about 10 feet from a road so if you're lucky enough to get a room there, plan on hearing cars and trucks starting about 6 am. Please find another hotel and don't bother with this one. Read moreGenuine Hotels.com guest review
"Clean and comfy"
This place is not that expensive and the room was clean and comfortable. The receptionist was friendly and not to mention the free breakfast. I really enjoyed my visit and I would recommend it.Genuine Hotels.com guest review
Bed is too hard. Make noise each time I move. TV reception is terible, cant watch at all. Called the front desk to complain and they gave as a bottle of wine.Genuine Hotels.com guest review
"Clean friendly hotel centrally located"
I was staying in San Francisco and headed to the valley for a day. I was so disappointed in the hotel I was staying in in San Francisco that I booked this last minute so I didn't have to go back. Very nice, clean rooms and an incredibly friendly staff. Staying here saved my trip to California.Genuine Expedia guest review
Hotel was good but the pillows on the bed were worn out. Bath tub was chipped and dresser and night stands needed a good cleaning under the glass. The shutters allowed too much light in at night . Rooms were decorated nicely and nice size but the bathroom was very small. Staff was very nice and accommodating.Genuine Hotels.com guest review
"Excellent stay in wine country"
This is a wonderful hotel with a perfect location.Genuine Hotels.com guest review
"Excellent choice in Napa"
We weren't planning on spending much time in our hotel room so it didn't make sense to stay at a posh hotel or inn. Plus, we wanted to spend our money on nice wines and meals instead of our room. This was a great choice. The room was very comfortable, nicely appointed, and clean. The location was extremely convenient. We will definitely stay here again […] next time we go to Napa. Read moreGenuine Hotels.com guest review
"Excellent for Napa Valley travel"
Recently remodeled and very good. Excellent location outside downtown (city of) Napa, right off Hwy 29 so easy access to traveling to other Napa County cities (St. Helena, Yountville, Calistoga, Rutherford et. al.)Genuine Hotels.com guest review
It was an average hotel. Don't expect much, but for a 2 night stay it wasn't too bad. The TV didnt work the first night then only 3 channels worked the 2nd.Genuine Hotels.com guest review
Overall great hotel. Nice updates in the room but the bathroom need further renovation. Dripping shower created rust in bath tub. But otherwise room was really nice and lobby and breakfast room were nice.Genuine Hotels.com guest review
I can't say enough about the wonderful front desk agents we dealt with. We had a late check in and the gentleman who checked us in was extremely friendly, courteous and efficient. We ended up adding a night on the end of our stay but there was a mix up with our reservation and the front desk staff, again, excelled. We were not double charged for our […] stay, even though they certainly could have done so. Thanks for making our stay enjoyable. Read moreGenuine Hotels.com guest review
"Great stopover hotel"
Very helpful staff, friendly atmosphere. Explained room location very helpfully.Genuine Hotels.com guest review
"excellent rate for a nice room"
this was a find. our excellent rate, nice room ( nothing fancy but efficient with a good tv, internet system and a fridge) and convenient location made our 4 day stay in search of a rehearsal dinner site so much easier. Best Westerns are the Best!Genuine Hotels.com guest review
"A great place to stay for wine-tasting visit"
The location is great, just after you get into Napa, so, ten minutes from Yountville with all the great restaurant, and the couple of winery in Napa I loved. Hotel room is clean, with ample safe parking. The complimentary breakfast is actually quite nice, with hot food and all the other standard breakfast fare. We truly enjoyed our stay, and will be […] back for sure. Read moreGenuine Hotels.com guest review
"Great Hotel for a Best Western"
Customer service was great. The staff was attentive and quick to provide service. The hotel does provide breakfast, but its limited so don't expect full service breakfast options and if you want waffles get there early because the only provide a limited amount of batter each morning. In general I thought the room was clean; however our bed comforter […] was stained with various dirt marks and our throw pillow had a very questionable stain on it...pretty gross. Also, some of their towels should be thrown away. They are looking rather ragged. But overall thought the beds were comfortable and rooms were a good size. For people wanting to go to St. Helena or Downtown Napa for dinner etc. keep in mind that taxis are hard to find and expensive, so plan accordingly. The flat fee to downtown napa was $30 each way and St. Helena was $50 each way. There is a nice Italian restaurant next door to the hotel that is cute and a good option if you want to stay close by. Read moreGenuine Hotels.com guest review
I never take time to do reviews, but after spending almost $400 for a room I feel like people should know how inflated the rating of this hotel is. First, I will say that I have spent a lot of weekends in Napa and I love getaways there - but as great as the wine is, the hotel selection is really pretty dismal. In comparison to some places in the area, […] Best Western is great. However, the hotel in general is not well kept - especially for $300+ a night! There were water stains and peeling drywall on the ceiling, the comforter was DIRTY upon arrival to the hotel, when calling down to see if we could get a spare toothbrush, they told us we could come to the front desk and pick it up. I am not a snob, but after spending that kind of dough, couldn't someone run a toothbrush up to our room?! Bottom line, if you need a place to stay in a bind, it's not bad, but it is in no way a 4 star experience. And when you walk in to your hotel room to find a soiled comforter, it is a challenge to feel clean in the room for the rest of your stay.. Read moreGenuine Hotels.com guest review
"Best quality for the price."
Nicest best western I've experienced. Would return. Great rates during the off season. Breakfast nothing special but welcome when everything else in Napa is pricey.Genuine Expedia guest review
"Great Updated BW"
Overall, this was a great hotel with a majorly convenient location. Being right on Hwy 29 made getting to wineries and restaurants easy, and the modern and sleek updates made this hotel really beautiful. Complimentary breakfast is a nice offering, but unfortunately the food was mediocre. I'd gladly stay here again.Genuine Hotels.com guest review
"Nice hotel in wine country."
My girlfriend and I stayed here for a night while on a wine tasting trip. Convenient location, reasonable price given the area, and the free breakfast was great.Genuine Expedia guest review
Overall quiet and clean. Nice middle point to be between wineries and downtownGenuine Hotels.com guest review
My fiancé and I came to Napa to celebrate our engagement. It was his first time. We went with another couple and we all stayed at your hotel. After a long and wonderful day at wine tastings we checked in and to our surprise had a beautifully decorated room and a wonderfully comfortable bed! The staff was helpful and friendly! We will definitely be back […] to Napa and your hotel! Thank you! Read moreGenuine Expedia guest review
it was in a convenient location, near the highway and the outlets. you can either use the side street or the highway. the free breakfast was awesome. lots of choices.Genuine Hotels.com guest review
"awesome place in Napa"
I experienced greater service than what I have expected. Room is very clean and has a nice interior. They did an excellent job upgrading the look and feel of the rooms. I love my king bed very cozy. I definitely recommend this place! and I WILL FOR SURE COME BACK AND STAY HERE.Genuine Hotels.com guest review
"Clean and Convenient"
Hotel was very clean and the rates were reasonable. The space between the end of the bed and the dresser was a little tight, but we knew that before we booked thanks to many reviews. It was not a problem for us as we spent little time there during our stay. The hotel is just a few miles from downtown Napa. There is retail shopping very nearby and a […] Trader Joe's. Location was convenient for time spent in Napa or traveling to other cities. Would definitely stay again. Very nice option for those who would be happy with a 3.5 to 4 star hotel. Read moreGenuine Hotels.com guest review
"Good Location for wine tasting"
It is centrally located for tasting in Napa and North in St. Helena etc. There were a few disappointments also. The safe in the room did not work. After asking at the front desk they insured me it would be fixed...it never was. There were no cups for coffee in the room, but there was a coffee maker. The most frustrating part was there was no paper or […] pen in the room. We were trying to write down some directions but had nothing to write with or on. Over all it is nicely decorated and a good location. Just don't expect anything past that. Read moreGenuine Expedia guest review
Very Comfortable! Close to a restaurant.Genuine Hotels.com guest review
"Absolutely Beautiful Hotel"
This is my second visit to this hotel and I love it. The hotel is very modern and tres chic. The design is so zen and comfortable. Breakfast is amazing and comes with the reservation of the hotel. It is so conveniently located to all the vineyards and amazing restaurants. This is a must stay at when in Napa or anywhere in the wine region.Genuine Hotels.com guest review
"A dated Property but clean & comfortable"
Furniture from the. 60's but the room was clean, comfortable and the location very convenient. Breakfast was supposed to go to 10:00 but was pulled early each day and management did nothing.Genuine Hotels.com guest review
Nice clean hotel with friendly staff. We were initially put right next to the pool but the noise was too much. They relocated us to an equally nice room no issues at all. Only minor complaint I would have is the breakfast was short on options and the breakfast room too small to accommodate even the average number of people to be expected to use it at […] one time. Read moreGenuine Expedia guest review
"Inexpensive and well-located"
This was exactly what we were looking for: a reasonably priced hotel in Napa. We were near many of the vineyards we wanted to go to (though we were driving everywhere so if you're looking to not drive you'd need to hire a driver, etc.). The room was clean, had a fridge and microwave, and our stay was very pleasant.Genuine Hotels.com guest review
Loved this hotel and would come back. The room was very nice, clean, and comfortable. There was a free continental breakfast that was delicious. The heated pool and hot tub are outside and felt great. Free parking and the hotel was in a great location. It was easy to get downtown Napa and Yountville. Overall I'd definitely recommend staying!Genuine Expedia guest review
"Great value, especially in January"
Great location and great staff. The room was clean and of good size. The bed, however, was stiff as a board and it felt like we were sleeping directly on a box spring. Not a good night's sleep at all...Genuine Hotels.com guest review
"Visit to Sonoma and Napa"
We have stayed at this property before. The improvements since the last time are excellent. A new breakfast facility and the addition of suites to the room choices. Also the interior had been freshened up, new fixtures and amenities. Very good value for the location - you can walk to dinner easily and there are lots of choices within an easy walking […] distance! Read moreGenuine Expedia guest review
Had a great stay, it's a wonderful location. The staff was very accommodating and provided us with an early check-in as we drove in and arrived much earlier than expected. The room was very comfortable. The vending machines weren't working but the hotel is near some stores if you need anything.Genuine Expedia guest review
"Cozy clean hotel"
I travel with my family for a business trip, one night only. You can it has been remodeled and they did a great job. This is not you average Best Western. Very cozy and very clean. The staff was lean but the hotel stay clean all the time. Very helpful staff. If I could change one thing is the breakfast. it was good, but with some fruit , healthy and […] cheap, it could make it GREAT. I think is was a great deal for the money. You won't find anything like this, for this price in Napa. Read moreGenuine Hotels.com guest review
"Filthy room upon check-in."
Upon checking in, I found that the bed had been laid in by somebody. There definitely was evidence of one who had laid on the bed before I arrived. There was dust all over the the desk top and smears of something sticky. i found long dark hair stuck in stains on the vanity and in the shower around the rim of the tub (I have short dark hair). Additionally, […] the clock was not in working order nor did the ironing board stand up. Any weight on the ironing board would collapse it. I tried to turn the TV on with the remote but, it would not work. I manually turned it on and had to change the channels manually as well. I contacted the front desk and asked for new batteries to put in the TV remote, to no avail. When I went downstairs to retrieve the batteries from the front dest clerk, I was surprised to hear the front dest clerk "berating" another customer who was trying to check in because his reservation could not be found. He had used a popular online hotel locator. The front dest clerk was rude to the other guest and unsympathetic to his plight. When I finally did get the new batteries for the remote, it still did not work. The next morning, I contacted the head hotel maid to explain my dissatisfaction of the condition of my room. I then proceeded downstairs to voice my concerns to the front desk again. Nothing came of that so I demanded that they change my room or I would look for lodging elsewhere. They obliged and moved me to another... Read moreGenuine Hotels.com guest review
It was excellent place to stay for the night and I will in the future nice staff and excellent services.Genuine Hotels.com guest review
"Very far away"
The hotel is not bad but it is located very far away from everything and the transportation to the city and the vineyards is very expensive. If you go here you must rent a car, otherwise stay on a city located hotel. Also they run out of breakfast very quickly and they dont refill.Genuine Hotels.com guest review
Dirty sink and hair on the shower wall tile told me to keep shoes and slippers on at all times. We were on the ground floor and discovered that our window lock was broken (on day two). The satellite went out several times and we were left with cold water before even close to finishing our showers. Disappointed and unimpressed.Genuine Hotels.com guest review
Hotel looks nice in pictures but very cheap redo, beds uncomfortable and old. Noisy pipes kept us up all night.Genuine Hotels.com guest review
We were located at the very first room on the first floor, near the lobby. It was extremely noisy, had to call the reception 3 times due to too loud music coming from the room next to ours past midnight. I have two young children. There was also a horrible smell coming from the bathroom.Genuine Expedia guest review
"Perfect location for Wine Tasting!"
We had a wonderful stay at this hotel! The location is perfect as you are right off Highway 29 which takes you to any of the fantastic wineries you'd like to visit and it's right across the highway from one of my favorite restaurants Bistro Don Giovanni. The hotel was no only clean & the service great but also the "continental breakfast" was included […] and was more like a full blown breakfast! Being in the rear of the hotel is a plus. Read moreGenuine Hotels.com guest review
"Good base for exploring Napa valley"
A short drive from the town center but still convenient. Nice hotel, good breakfast, well equipped clean rooms. Good value.Genuine Hotels.com guest review
"Very affordable and convenient"
Highly recommend this hotel for your Napa stay. Nice, clean, good location. Spend that extra cash on good wine, not sleeping quarters!!Genuine Hotels.com guest review
"Much more than expected"
This hotel looks like it was newly renovated! It had very beautiful, upscale, modern décor inside the rooms and throughout the hotel. I especially loved the lighting, the headboards and the cool chairs in the room. It was also decorated for Christmas which was just lovely. Well done. The rooms were very nice and clean and the beds and pillows were very […] comfortable. Read moreGenuine Expedia guest review
The room we had was well furnished and very CLEAN!!! One of the nicer rooms we've stayed in.Genuine Hotels.com guest review
I stayed here while in Napa to attend a friend's wedding. It was much nicer than I even expected and the staff was incredibly friendly. The complimentary breakfast was pretty good too. My only issue was with the water pressure. It was very light which makes washing hair a longer process than necessary. Overall, it was a wonderful stay and we would definitely […] stay here again whenever we return to Napa. Read moreGenuine Hotels.com guest review
"the breakfast was free but I couldn't find a seat."
the bed was terrible. it was hard and every time I moved it sounded like I was on cardboard. I think there might have even been plastic on the mattressGenuine Expedia guest review
Rooms were very comfortable. Thermostat in the room was difficult to manage. Room never warmed UpGenuine Hotels.com guest review
"Close to wineries, restaurants, shopping."
We stayed for one night for my husband's birthday and this place is great, staff is very friendly, rooms are very clean, comfortable beds, great breakfast and free wireless! We will definitely stay here again.....Genuine Hotels.com guest review
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