"Good Experience Overall"
Stayed for one night. The hotel overall is very pleasant and feels equal to a Courtyard Marriott. The best features were the quick and friendly service, the upgraded feel of the decor and facilities. The issues that weren't a big deal for us, but could be for others were the running toilet and door that didn't securely close on it's own with help from […] us. We reported both issues upon checkout. The location was great for proximity to downtown and wine tasting. Like others have said, the bed was just ridiculously hard and would keep me from returning. If this wasn't an issue, I would pick this property over many options in this class. Read moreGenuine Hotels.com guest review
Had stayed here before and it worked out then and it worked out for this trip.Genuine Expedia guest review
"Should have kept looking"
Celebrating our 26th wedding anniversary. Tried to find a bed and breakfast but all were full. Paid about the same if not more for this room and felt it could have offered more for what we paid. Room was not dirty but not quite as nice as it could have been, tub was yellow and had rust spots, shower walls and curtain had mold. Bed was very uncomfortable […] and so crooked we could not fix it. Windows were hard to open. TV fluctuated in sound. Hotel is an older one but the staff is very nice. Breakfast was good. Read moreGenuine Hotels.com guest review
Hotel was adequate as we spent very little time there. Good location for touring wine country. Hotel room needs better lighting in bathroom sink area. Breakfast was plentiful and adequate. Beds were comfortableGenuine Expedia guest review
Love the area of Napa and really enjoyed the wine tours.Genuine Hotels.com guest review
It was okay given the price, however, one room didn't have a properly working refrigerator. The other room had AC problems.Genuine Expedia guest review
There was a real problem with the internet. They kept saying it was fixed, but it wasnt.Genuine Hotels.com guest review
"Suprised. In a good way!"
After reading some of the reviews online we weren't expecting much. However the condition and cleanliness of the hotel was up to par. All hotels are pricy this time of year in Napa. We got there at 130 and weren't able to check in yet which was disappointing. When we checked out (430 am) the guy at the front desk was sleeping. Pretty funny. If stay […] again if the price was right (meaning lower than most). Read moreGenuine Hotels.com guest review
"Bargin for Napa"
Good location but old, noisy AC system, useless hair dryer and no lighting for doing makeup. Bed was OK and room was clean.Genuine Hotels.com guest review
"A glitch in the room."
Although next to the busy road, the location of the hotel is great. The rooms were clean and upgraded. Our only problem was the air conditioning did not work. But, when we called to the front desk, the maintenance man came immediately. After an hour, the air still did not work. With another call to the front desk, we were moved to another room with […] no questions asked. The attendant even brought the new keycard to us. Although the new room cooled down and was comfortable, the thermostat showed a blinking light 'call for service'. The hotel may need general schedule service for the air conditioning. The breakfast was included, but it was terrible. I would rather pay a little less for the room and more for a decent meal. Read moreGenuine Hotels.com guest review
Breakfast food was almost in edible. No silverware, out of food @ 8:10. Place was filthy. Overall hotel experience very good. Food was no starsGenuine Expedia guest review
"Very nice service, clean"
Expensive even with the hotels.com discount, but the staff was welcoming and very helpful.Genuine Hotels.com guest review
Breakfast can be improved. Not good at allGenuine Hotels.com guest review
"Close enough to Napa for the price"
There were issues with the elevator while we were there.Genuine Hotels.com guest review
It was impossible to sleep. Surrounding residential neighbors continued their loud party with music and karaoke singing on microphones past 3:30AM.Genuine Expedia guest review
"Napa and San Francisco"
Pleasant hotel with nice staff. Breakfast was not the best we ever had but adequate. Make sure your room is not on the first floor with the parking lot right outside your window. This was noisy in the morning Excellent access to the Valley and to do a day trip to San Francisco.Genuine Expedia guest review
"Good price for the location."
Overall the room worked for its purpose. Spent the day wine touring in Napa, stayed the night and left the next morning. Don't plan on really lounging around. Although I noticed they do have wine out for guests. The hotel and rooms are open and clean looking. The staff was friendly. The A/C didn't really work the best, luckily it was cool at night. […] And, our bathroom sink was clogged. Other than that, if you want no frills and are just looking for a quick, short-term stay, this is the place. Read moreGenuine Expedia guest review
"Nothing "Premier" about this hotel"
The hotel was sub-standard compared to other similar hotels. The breakfast had no vegetarian options. Very small space in general. The rooms however were clean. Parking was not a problem. It is located in a convenient location. I paid close to $350 for one night and it was not worth that money.Genuine Hotels.com guest review
Accommodations, location, and staff were excellent!Genuine Expedia guest review
"Great value and location"
Considering the cost of staying in Napa Valley, this was a great value. Right off highway 29, with easy access to downtown Napa and the valley. Quiet area. Nice pool. 2 restaurants within walking distance. Rooms were beautiful, free breakfast was extensive, hot and tasty.Genuine Hotels.com guest review
"Great Hotel Close to Wineries."
We stayed here for a week and would choose to stay there again when we come back. Nice outdoor pool area, rooms were clean and comfortable with a microwave and fridge. Location is great if you are planning on visiting the wineries. We rented a car and it was perfect distance to everything we wanted to do.Genuine Expedia guest review
"Updated hotel in the perfect location"
This hotel is a great price for everything you need and it's really close to downtown Napa. On the highway, so it's not too far from anything. Loved our stay!!Genuine Expedia guest review
"Great hotel, uncomfortable bed"
We enjoyed our stay, but we're very disappointed and uncomfortable sleeping on the bed. The bed and pillows were very firm and made noises ad you got in and out of bed. Our stay was great otherwise, just didn't get much sleep.Genuine Hotels.com guest review
I hate to write this review, because I don't really want others to know about this property! We first heard about it via United Airlines travel services, and when I heard "Best Western" I turned up my nose. However, we looked into it and decided to give it a shot. We have now stayed here multiple times, and it's our go-to when we are in Napa (several […] times a year). The rooms are comfortable, clean and the perfect size. I find the beds to be very comfortable, as well, which is a rarity for me. We even stayed there through the big earthquake last weekend and had no issues - the power stayed on and despite having a fair amount of glass in the room, nothing broke. Employees are friendly and helpful and the location is very central, right off of 29. Not much in the immediate area, but it's a quick shot to both downtown Napa to the south and St. Helena/Calistoga to the north. Read moreGenuine Hotels.com guest review
"Quaint and clean , but the beds were old and hard"
Very plain but Lovely hotel, unfortunately staff was not very friendly. Housekeeping was sloppy. The rooms were newly decorated - very pretty!! However, beds were old, creaky and very hard- .we would most likely not stay there again for that reason.Genuine Hotels.com guest review
"Best Western Napa"
Very nice hotel. The only problem was the air conditioner - it had significant problems controlling the temperature which made for an uncomfortable night.Genuine Hotels.com guest review
"Nicely updated hotel"
Good location convenient to all of the Napa activities. The rooms appeared to have been recently renovated and were in great shape. Staff were friendly, breakfast was good, and the pool area was nice, too. All in all - a good value!Genuine Expedia guest review
"Our Seismic Event"
We came to Napa for an 80th birthday Wine Train event. Wonderful experience up until 3:20 am, when California experienced yet another seismic event that registered 6.1 on the Richter scale. The hotel management were very quick with their response of safety concerns for it's patrons. What prompted my overall rating of neutral, was the fact that in lieu […] of everything that happened, the management were very reluctant to discount the stay due to loss of advertised amenities. The breakfast menu was limited at best with no hot food. The showers in the room only ran cold water due to the gas mains being shut down. When I asked for compensation, I was offered a mere 10% off the already expensive room rate. I understand the magnitude of the extraordinary seismic event, but really expected to be compensated a little better for our lack of amenities. But, in the end, this is the Napa Valley in full swing for the summer and what else would you expect... Read moreGenuine Hotels.com guest review
"Not sound proof"
The decor is very nice and the location is super convenient for a downtown Napa adventure. The included breakfast was pretty good. The experience was FAR from restful however. The walls are made of paper, I think. The noise of people walking on the second floor was very loud. I heard everyone who walked down the hallway as well. Flip flops flopping, […] ice buckets sloshing and all. And, I could hear the entire conversations of my neighbors, until 1am when they settled down. I complained to the staff, who could not offer me another room but requested their other guests be quiet. The problem was, they were talking in normal voices! It was as if we were in the same room. I will never stay here again. Read moreGenuine Expedia guest review
Location was the main reason we selected to stay at the Best Western Premier Ivy since it's located in Hwy 29. The lighting in the room left a lot to be desired as did the buffet breakfast.Genuine Expedia guest review
Too expensive.Genuine Hotels.com guest review
"Good location for winery visits"
Very good location, at walking distance to 2 good restaurants. Clean and comfortable.Genuine Hotels.com guest review
I booked on line at $229. per night and it turned out to be $329Genuine Hotels.com guest review
it was OK, I'm waiting for a printed receipt that I asked for. Charges that was charged my credit cardGenuine Expedia guest review
"Hotel close to Napa"
We had a great time! The room was very clean and had a nice table area and desk. Very spacious! Nice spot for a day of touring because you can travel 10 minutes to downtown Napa or 15 minutes to Yountville!Genuine Expedia guest review
"Hotel near Downtown Napa"
We had a good experience staying two nights at the hotel. If there is one thing to pick on, the swimming pool and pool area are a bit too tiny and that there weren't enough chairs/beds available for sunbathing. Some people had to sit on the floor. Breakfast was also very mediocre. If one is looking mostly to find a place to have a good night rest, I'd […] highly recommend it. The beds were really comfortable. Read moreGenuine Expedia guest review
Very nice would stay again.Genuine Hotels.com guest review
Only issue was TV was out all night lon, they stated they were waiting for a technichican that afternoon but I think they knew it was going to be a day or two and they didnt want to communicate that to their customers. But nothing to get excited about. Overall very clean and quiet stay.Genuine Expedia guest review
"Nice Room Decor"
I reserved this room because I had stayed there before and really enjoyed my stay. It is located in a fairly quiet neighborhood. The rooms were very comfortable and spacious. I was disappointed that the internet was not working during the days we were there. I had to go down the road to Starbucks to use the internet in order to submit my work. We had […] dinner the previous night at the restaurant next door and got sick. Got a chance to travel around town and saw other nice hotels for a lot less. Read moreGenuine Hotels.com guest review
"Close to Everything but Poor Service"
Great location, but lots of issues with the hotel: paper-thin walls, in-room safe didn't work, Wi-Fi was broken the entire 4-day stay, etc.Genuine Hotels.com guest review
The place was very clean and neat. Wireless internet was down.Genuine Expedia guest review
"Perfect location for our vacation"
This hotel was perfect for our weekend getaway. Location provided easy access to wineries, restaurants, and grocery stores. The hotel staff was very friendly. The morning breakfast was satisfactory though food staff was slow to keep food plentiful for a large crowd and there was never enough room for everyone to sit. We ate in our room twice. Our room […] was clean and comfortable. There was an odd odor to the room but not overly offensive. The bed was very comfortable. We will definitely stay here again on future visits. My only big complaint was the WiFi went down and the staff was not well informed on this issue as we received incorrect information from several staff members. Read moreGenuine Hotels.com guest review
"Great Stay & Great Grapes In Napa"
We had a great time in Napa and the BW was great it was perfect for what we needed. Slept great and ate great here. Hotel was just remodeled and perfect. We rented a car to get around which was smart, to much to see and wheels are a must. (Don't drink and Drive) The continental breakfast at the hotel was perfect in the morning, hot and cold food. Service […] was awesome, and so was the room. We will stay there again and again. Pricey there in Napa but every hotel is pricey. Read moreGenuine Hotels.com guest review
Good location. Rooms were very impressive. Good free breakfast. Wish the pool/jacuzzi was open later (they closed at 9pm ). We really wanted to used but we didn't get back from dinner in time to enjoy.Genuine Expedia guest review
"Great location - average hotel"
You pay for location so we paid a lot to stay in Napa Valley - far more for what we got than for the same type of hotel elsewhere. The hotel was not exceptional but good. Service staff was nice and helpful. Breakfast was basic with what you expect from a Best Western anywhere, but there was no added flair or distinction for the area. I would have liked […] to have seen some effort to make this a better 'Napa' experience. Room was small but workable. So 3 out of 5 except for location. Read moreGenuine Hotels.com guest review
The tub didn't drain and the bed made a loud and annoying crunchy, creaky noise every time you moved. For $300+ /night, I expected waaaaaaaay better accommodations.Genuine Hotels.com guest review
Great Stay,Very nice rooms and Great Breakfast on the house!Genuine Hotels.com guest review
"Nice hotel, convenient location."
Very happy with our choice of hotel. The location was convenient to vineyards, dining, shopping and a trip to San Francisco. The room was more spacious than it looks on website. The breakfast served daily had a great variety of choices and was very good. The staff was very accommodating and pleasant.Genuine Expedia guest review
"Nice hotel , comfy beds"
Really liked this place...the rooms were clean and comfy, beds very comfortable. Close to vineyards, helpful staff. Also close to downtown Napa.Genuine Expedia guest review
"Nice hotel but needs improvement"
This is a nice Best Western hotel, but it only qualifies for a plus rating and not premier status. During our stay the toilet was plugged, and like another reviewer commented, they gave us a plunger because they were busy. However, it's biggest improvement needs to be their breakfast, which is truly subpar. From chewy waffles, sandy artificial eggs, […] very few fruits, very dliuted coffee, just name it. It was amazing. On the plus side, the front desk personnel were very good and helpful, and the beds were extremely comfortable. Great central location. Read moreGenuine Hotels.com guest review
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