"Great hotel, but we were downgraded"
We love the Dream Inn but were very disappointed. We had booked a room with a king bed but, upon arrival, were downgraded to a queen room. My hubby is a big guy and I am 6 1/2 months pregnant so having a big bed was important. There is nothing more frustrating than going away for rest and relaxation than coming home exhausted!Genuine Hotels.com guest review
"very nice view, walking distance"
p recharged us for incidental charges and parking on check in,Took the money out of our bank account instantly, had no access to that money for any thing else. We had two nights of parking and one breakfast charged to our room, about one third of what they took from our bank. Two days later we still have not had our money released.We had to cut our […] vacation short. If you want to stay there you need more money than you think you do. Read moreGenuine Expedia guest review
Nice hotel, great location. My main problem is how noisy the hotel staff were in the hall ways. It also didn't help that we had a room on the hall behind the main check in / hotel office. Between the cleaning crew banging around and slamming toilet seats in the rooms on either side of us, the constant slamming of the office door as employees went in […] and out at all hours of the day and night didn't help. Whatever you do, do not take a room in the hallway behind the office.. Read moreGenuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Mark, I apologize for the noise you encountered while staying at Dream Inn. We attempt to be as considerate as possible regarding noise levels while working although not always possible at all times. I hope you will give us another opportunity to show how great staying with us can be. We really pride ourselves in taking excellent care of our guests and making their stay truly memorable.
The hotel has been updated but lacked a pleasent or unique feel.Genuine Expedia guest review
This hotel was great. The view was beautiful at sunset. The room was very clean and comfortable. The bed and pillow were very comfortable! The mattress was best ever.Genuine Expedia guest review
"The name fits!"
It was like living in a dream....sitting in the hot tub in the rain, the ocean view from the balcony and the fun of the Boardwalk nearby. It's what dreams are made of, right?Genuine Hotels.com guest review
"A LITTLE UNHAPPY WITH MY ROOM THAT I WANTED"
NOT HAPPYGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Steven, I am sorry to hear you were not happy with your stay. I hope you will give us another opportunity to show how great the Dream Inn is in the near future.
"Nice View But..."
Great view. Very convenient to the wharf and boardwalk. Front desk made us feel like we didn't get a very good deal through hotels.com when he chuckled at our rate and said we should always call the hotel first. That was pretty off putting! We then asked for a further discount and laughed out loud and said, "It's already done & paid for."Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Meg, I am sorry to hear about your interaction regarding rates at our hotel. We pride ourselves in treating each and every guest in a respectful and professional manner and apologize if we fell short in this area. I do hope you will give us the opportunity to show how great we are in the near future.
Unbelievable view, clean rooms with a great staff. Can't wait to go back. Downtown was a little to collegiate for our liking however the pier and local pubs away from downtown were great!Genuine Hotels.com guest review
"Nice hotel on the beach"
Very nice hotel on the beach close to wharf with great restaurants.Genuine Expedia guest review
Great!!Genuine Hotels.com guest review
"The Dream inn aka paradise"
What a fantastic place to stay!! From the best bed and pillows you melt into it to such a great staff and some of the best meals you will experience. I never turned on TV I was enjoying the waves crashing on the shore the entire time. This place is pure paradise!!Genuine Hotels.com guest review
"-Great Location and View"
Great Location and View, rooms were of an older Retro style, but nice. The pool and jacuzzi were outside, but well heated. Easy walk to the private beach, long walk from room. Restaurant had a great view, everyone from the Valet parking to the front desk, to the maintenance folks were as nice as nice could be. My only two frowns were: Parking was not […] free. $24 a day plus valet tips. (I discovered self-parking after checking in, but same price). The other was that the on-off button on the jacuzzi was busted and had been that way for a while it looked to me. I had to play with it for a few minutes to trick it into turning on. That was minor compared to all the other nice features. The hotel has the BEST location for the pier and the Boardwalk. Like each of those, it is showing signs of wear, but they were actively renovating while I was there. I will book same hotel on my next business stay.-+ Read moreGenuine Hotels.com guest review
This hotel was beautiful and the room was very nice as well! While they were doing a bit of construction in the lobby, it wasn't bothersome. I really enjoyed waking up to the sound of the ocean and enjoying the coffee and tea they provided on my balcony! The hotel was conveniently located by the beach and many great restaurants! Definitely would stay […] here again. Read moreGenuine Hotels.com guest review
"WATCH OUT FOR HIDDEN COSTS"
The Hotel was as expected since I'd visited there before. Room was clean and comfortable. The beach view cannot be beat. What I didn't expect was $24 per day parking in an empty parking lot. That I think is excessive. I booked the hotel through Expedia and got a great daily rate, but given the parking was the rate that good? I wonder...Genuine Expedia guest review
"Nice hotel. Right by the beach. Great view of pie."
We stayed here for our anniversary with our 2 young children. Everyone was very friendly and we were right on the beach. 1st floor. The restaurant, Aquarius was amazing!!! The waiter and food were one of the reasons why we would come back to this hotel!Genuine Expedia guest review
"Excellent view and close to beach"
First time to stay at this hotel. The view from our room was perfect. The room was very nice and the shower was amazing. The staff was great and helpful. Our meal from room service was fresh and served in a timely manner. We will be back.Genuine Expedia guest review
"European flare with American hospitality"
Quality of service was great from valet to reception. Disappointed with room-had to call for bath towel since we were given only one bath towel. Also, had to asked maid service to come back to the room and clean up the spilled coffee in the patio. Handheld shower can be cleaner (mildew/mold?). The bed was comfortable. The pillows were too soft for my […] comfort. The view from the room (7th floor) was awesome! Though not as luxurious as other hotel that we've stayed, we enjoyed our stay. Location was ideal. Read moreGenuine Hotels.com guest review
"Very Nice stay."
It was wonderful. Loved waking to the sunshine shining in the room. Lovely views.Genuine Hotels.com guest review
"Right on the beach"
The room had an excellent view of the Santa Cruz Boardwalk and beach.Genuine Expedia guest review
"Dreamin at the Dream Inn"
The rooms are nice, they have kind of a clean modern but "70's" orange, yellow vibe with photos from the boardwalk rides and abstract surfer pictures throughout. Makes the place look cool. Beds are comfortable. Closets are small and the door closes on you. Showers are a bit weird you have to get in to turn it on, and it has a hand held attachment that […] you can flip a switch to turn on but the modern look of the orange and yellow tile and the clear door is interesting. You can't beat the view, or listening to the waves crash and lull you to sleep, or waking up and watching the sunrise from your balcony. The pool is 85 degrees and the hot tub was hot, even though it is December so that was nice and relaxing we went back and forth between the two our first night. It was off season so the price was right. The key ingredient is the location, the amenities are nice but not fabulous. My one complaint is I gave them my debit card for amenities and they pre charged $120 for the first night and $320 for the second and the first night was already paid in full. The charges were later removed but I wish they would've communicated that was going to happen, instead of me calling to find out, after seeing my bank account. They need a little work on the customer service at the front desk. All in all it's a comfortable beachy paradise and I will return in the off season, when it's high season in my opinion a bit overpriced. Cool Vibe though there's no denying it very relaxing Read moreGenuine Expedia guest review
Unfortunately I only spent one night but would have enjoyed staying longer. Some minor renovations were underway in the lobby area but were not disruptive. Very nice location and hotel.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello and Happy Holidays: Only one night is never enough and we would love to have had you stay longer. We do hope you enjoyed the new look we just gave our lobby area and hope you are able to come back to see the finished product as soon as possible. Warmly Aaron Z Wallace Guest Services Manager
Celebrating my one year anniversary at this hotel and when the (extremely) thoughtful clerk at the desk asked why we were here, she gave us a complimentary bottle of wine : ) the hotel staff was wonderful. The room was very nice and the view was worth every penny. We did have some plumbing issues when we first arrived, but it was fixed promptly after […] we alerted the front desk. Parking was expensive, best if you can find free street parking somewhere close by. Will be back for sure. Read moreGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Joanna: Thank you for choosing us as the home base to celebrate this occasion. We love sharing in the joy that is personal milestones for our guests. I am thrilled to know that one of our hosts was able to provide a personal welcome. How bout coming back for anniversary number 2? Warmly Aaron Z Wallace Guest Services Manager
Nice hotel. Right in beach. Great locationGenuine Expedia guest review
"Great experience for my wifes 70th birthday"
We enjoyed our stay very much.......probably could'nt afford the rates in the on season. Only one compaint.......the additional fee for parking which was thankfully waived. But we will be back. The view was magnificant !!! The service was stellarGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Mr. Diankoff: Thank you so much for allowing us to share in this birthday celebration. I am thrilled to know that one of our hosts was able to help with the parking. As you can imagine, stellar service is our number one priority and we hope to show you the same stellar level next time you are here. Warmly Aaron Z Wallace Guest Services Manager
"Best place in Santa Cruz!"
We had a great "stay-cation" here! When we walked in the room it felt like we were transported into an IKEA showroom. Which is fine i guess, modern and clean, no complaints here.The view is worth the price! The balcony and view reminded me of (a cold) Hawaii, but a heck of a lot cheaper! Our two kids loved it too, with their own pull out couch, tv and […] heated pool, they were happy clams :). I've wanted to stay at this hotel since I was a kid, and glad I finally did. We'll be back :) ps, I also got an AWESOME Bloody Mary in the restaurant. Yummy! Read moreGenuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Nana: Stay-cations are the best. What is even better is that it seems it was a "fun for the whole family" experience. Do come see us again. We love to be a home away from home. Warmly Aaron Z Wallace Guest Services Manager
Great location friendly staff! Can't wait to go back.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Mo: Thank you so much for such kind words about our team. We appreciate you choosing us and look forward to welcoming you back. Kindly Aaron Z Wallace Front Office Manager
"All good except."
Had a great trip & hotel was in best location for beach .. Ther was one fault.. The parking lot fee was not given the proper signs & left to very small print.. IT WAS TOOO MUCH... City shuttle ??Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Vic: We are thrilled that you enjoyed your time with us and we hope to see you again. I do see that your time with us was not without flaw and for that we apologize. We will look into better ways to communicate our parking charges. Thanks Again Aaron Z Wallace Front Office Manager
"Very nice view from Ocean!!"
The staff were very helpful and awesome. Pricey for average hotel rooms, but of course we are paying for the view??Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: Thank you for staying with us, we appreciate your kind words regarding our service team. We do hope that we provided an experience that was memorable for more than just the view and do wish to welcome you back in the very near future. Kindly Aaron Z Wallace Front Office Manager
"Great family memories"
Over the years we have stayed at the Dream Inn and always had a good room in the new section. This time we were given a small room on the second floor old section above the pool area. I would not have wanted that location during the summer. The weather and view of the ocean was great. However, there were no wash cloths and the coffee maker did not work. […] Since we were only staying one night we did not make an issue about the room We thought we were to have a delux room. Read moreGenuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Nancy: I hope all finds your well during your travels! I am sorry we did not meet your expectations and would hope to welcome you back with open arms in the future. We love the opportunities to show how dreamy we can and should be for you. Kindly Aaron Z Wallace Front Office Manager
Beachfront setting with beautiful sunrises. Kids loved playing volleyball, soccer and football in the sand. Walking distance to boardwalk. Only complaint was very loud HVAC system due to age of hotel.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Sparky22: I hope you are having a wonderful holiday season. We are thrilled to have shared time, our view, and local area with you. We apologize that you experienced noise from our HVAC system and know that we will always be looking into ways to enhance our guest experience however possible. Please do come see us again. Warm Regards Aaron Wallace Front Office Manager
Not enough parking. Valet left and everyone had to search for their own car. Everything else was great ;)Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: We are thrilled you found most of your stay to be exceptional but are certainly concerned about the issue you had with valet. Truthfully, we should be able to assist with valet 24 hours a day and apologize that we missed this mark. We will investigate and correct this issue. Warmly Aaron Z Wallace Guest Services Manager
"Right next to the historic pier and the boardwalk."
Really enjoyed the view from our balcony. Due to the curve of Monterey Bay, we were able to enjoy the sun rise every day. In addition, we could see everything from the cliffs on the right, past the bay and the beach and to the boardwalk on the left. The room was pretty nice; everything clean and in good repair. Hospitality brought up extra coffee quickly […] and cheerfully. Staff was very friendly and helpful. The refrigerator was stocked with sodas, beer, wine and candy with prices clearly marked. (We brought our own.) The $10 premium wireless streamed Netflix nicely on my laptop. Basic WiFi is free. Parking is across the street and expensive $24 (no more so than SF). Parking valet service is free (except for a tip) and includes in-and-out privileges. We used the porter to carry our multiple heavy bags up; and he was very helpful in explaining the layout of the hotel and our room. Another tip for the porter but in my opinion worth it. Total tips for two days-about $30. We visited in off season so it was not crowded. We enjoyed visiting the tide pools, the old growth redwoods and several walks out on the pier for meals and pictures. This is a very good place for a romantic get away (especially in off-season). There are of course somewhat cheaper option in town but none with the view, location and amenities for this price. We have traveled a lot and were very happy with our choice. Beware-there are a lot of beggars in Santa Cruz. Read moreGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Bill and Nicki: Thank you so much for giving us such amazing feedback. You could not be more right about our location, truly some amazing views. Its also heartening to hear that our service team was a light to your experience and we hope to welcome you back in the very near future. Kindly Aaron Z Wallace Front Office Manager
"Lovely but slightly dated hotel. Wonderful views"
We were only there one night but we slept well and the room was very comfortable.Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Janne: Thank you so much for the kind words. Hopefully next time you are in town we can host you for a longer stay. Keep in touch and hope to see you soon. Warmly Aaron Z Wallace Guest Services Manager
"no hotel closer to the beach"
we were on the 8th floor, with a balcony, over looking the warf and the boardwalk. excellent room, terrific view, great valueGenuine Expedia guest review
"Only way to do Santa Cruz! (according to me)"
Had plans of meeting up with some friends for the evening that plan fell through. Decided to just make a weekend out of it so searched on Expedia for some deals. Boy did we hit the jackpot with this one! I've been a fan of Joie de Vivre hotels but this one so far exceeded our expectations. The location was awesome and the amenities are just excellent. PROS: […] Family friendly; Great for romantic escapes; The pool connects to the beach; Private balcony over-looking the beach and the boardwalk; great for watching the sunrise and breakfast; Room service food was excellent! Kuerig brewing system in the rooms; 24-hr complimentary wi-fi; Short walk from the boardwalk CON: I wish they had a fridge to keep all of our beverages and bubblies cold; our in-room iPod dock didn't work; some noise from immediate surroundings i.e. you can hear people talking or slamming doors Other than that, we will definitely stay here again and we're thinking that a night's stay would make a great holiday gifts for friends & family :) Read moreGenuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Jaymers11: Wow! Such amazing feedback and we totally agree with you on being in the absolute best spot in Santa Cruz. In addition to the con you mentioned I have some wonderful news. We are in the process of installing miniature refrigerators in all the rooms. Lets just say, we like to listen and take action on all feedback. Warmly Aaron Z Wallace Guest Services Manager
the location of the hotel is ideal for those who want to be close to the water as well as the wharf and boardwalk. The view is outstanding and each room has a balcony so just relaxing there is pleasant. The beach may be disappointing as far as swimming, didn't seem too clean. The staff is very friendly and attentive. The restaurant and bar are very […] good and also have a nice view of the water. All in all a great place to stay in Santa Cruz. Read moreGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: Thank you so much for such kind comments. We are so happy that you enjoyed your time with us and that our team was able to provide a friendly and attentive environment for you. We hope to see you again very soon. Warm Regards Aaron Z Wallace Front Office Manager
We loved waking up and watching the sunrise. Just a few minuets to the boardwalk, and the resteraunt on property had a Great breakfast. Loved the shower. Big enough for 2 without feeling cramped.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hi Rebekah: Thank you so much for taking the time out of your day to give us feedback on your time at the Dream Inn. We love that you enjoyed our food and the design of the hotel facilities. Do come back soon! Kindly Aaron Z Wallace Front Office Manager
We thoroughly enjoyed our stay at Dream Inn! I can't wait to return!Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: This is fantastic news. We certainly hope to see you again soon! With Thanks Aaron Z Wallace Front Office Manager
Staff and location were awesome!Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello James: Thank you so much for recognizing the efforts of our staff and also how truly lucky we are to have such a wonderful location. All the more reason to come back soon! See you then. Warmly Aaron Z Wallace Front Office Manager
Attentive, upbeat, professional staff... very cool decor! Clean, great view!Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Tom: Wow! The elusive service trifecta! We are thrilled that we achieved this for you and hope to see you very very soon. Warm Regards Aaron Z Wallace Front Office Manager
WE had an amazing anniversary weekend. The room was large and very cozy. Even the bed and pillows were super comfy. All the staff were very helpful and incredibly nice. One of the highlights for us was sitting out on our private balcony eating breakfast in the late morning or enjoying our wine and cheese in the evening. Parking is probably the only […] bummer about the trip $24 dollars a day valet or not stings a little. Read moreGenuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Congrats J & K: It truly is one of our greatest joys that we get the distinct privilege of sharing special occasions with our guests. It seems like to saw us for all that we try to achieve and knowing that we brought our "Dream" to you is truly humbling. We hope to share much more time with you in the future and know that we are always happy to be of service. Warmly Aaron Z Wallace Front Office Manager
"Clean, comfortable, and right on the beach"
Just stayed a single night, had a 4th floor room overlooking the water / pier. Everything was great, very friendly staff, clean room, comfortable, and in a great location. A ton of wild life out in the water could be seen. Valet is $24 per night which is a bit steep.Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Ron: Thank you so much for sharing with your fellow travelers your thoughts on your experience. We completely agree with you about our location and the advantage of seeing such great wildlife. Thanks again and see you soon. Kindly Aaron Z Wallace Front Office Manager
"Love the Dream"
We love to stay at the Dream when we visit our Son at UCSCGenuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: We love you too!! Thanks for choosing us as the perfect meeting point for you and your son. Hope to see you soon! Warmly Aaron Z Wallace Front Office Manager
Dirty room on arrival- hairs found on multiple surfaces. Front desk was not very helpful and too laid back- But it's gorgeous.Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello: So sorry we seemed to miss this mark on room cleanliness and staff response. A great hotel stay is about so much more than just a great view. We will use this feedback as an opportunity to coach our teams on how we should be providing exceptional experiences. We hope to see you again so you can experience how "Dreamy" we know we can and should be. Warm Regards Aaron Z Wallace Front Office Manager
Incredible views, service, comfort. Wis they did a breakfast in the AM for those of us on business. Plenty of coffee shops nearby to grab and go though. I will be back many more nights.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Mr. Goldman: Thanks so much for sharing such glowing feedback with the world. We are truly thrilled that we were able to show you the best of what Santa Cruz has to offer through our location, service, and facilities design. We hope to see you again VERY soon! Warmly Aaron Z Wallace Front Office Manager
"Always have an amazing stay here!"
Just had my third stay here this past weekend and it was nothing short of amazing as usual. The staff is always nice, friendly, prompt and helpful, and the rooms are always beautiful- balcony is right on the beach, imagine your view! The location doesn't get much better than this, rooms are at reasonable rates. Two thumbs up.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Dear Margaret: We give a a great big thumbs up to you too for choosing us as your home away from home. We truly love sharing the best of what Santa Cruz has to offer and it seems those efforts paid off. We hope to see you again soon! Warm Regards Aaron Z Wallace Front Office Manager
Incredible view of the ocean! Did not want to leave the room. Nicely appointed and great staff. Will return.Genuine Expedia guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hi Cheryl: Thank you so much for your kind words here! We cannot wait till you are able to return. Kindly Aaron Z Wallace Front Office Manager
"One of the best ocean views in Northern California"
I had a wonderful room, with an amazing view. The staff was professional and met all of my needs. I can not get over the view of the ocean from my room. Great linens, comefortable bed, just a great experience.Genuine Hotels.com guest review
Response by Dream Inn Santa Cruz, a Joie de Vivre Boutique Hotel Hello Frank Traveler: Thank you so much for such kind words. We agree completely with you on the view and are super thankful that you experienced the service level we strive for. Hope to see you again soon! Warmly Aaron Z Wallace Front Office Manager
Everything was wonderful but this is the first time we've ever had to pay for parking in a small city. I understand this big cities but to pay $24 a night is uncalled for. Might as well be in San Fracisco, everything else was great.Genuine Expedia guest review
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