Nice grounds with pool & jacuzzi. Hotel is immaculately clean, great location, staff is polite & helpful & rooms are cozy. Complimentary breakfast & happy hour, too, which I love. My only complaint is the water couldn't be turned completely off in the bathtub. Great getaway. We'll stay there again.Genuine Expedia guest review
"This is the ONLY decent hotel in Temecula."
I never stay in less than a Marriott Courtyard, and then only if there's no other Marriotts within 20 miles; and, I don't like Hiltons to begin with. Camping for me is staying a AAA hotel, which this Embassey Suites is, and that's being generous. This is an old hotel. Build in 1989, it has been upgraded as much as could be, I suppose. The rooms are […] small and there's nothing they could have done about that. The decor is antiquated - don't know how long ago they were renovated, but I'd guess about 10-15 years ago. There's no room safe, which by today's standards is a AA hostel. That said, we did like the pool a lot, even though it wasn't heated - we stayed there the first week in May and were told it would be heated by Memorial Day. Well, folks, this is Southern California! One expects to be able swim year round! I know because I grew up here. This is also the desert, so by June it's so hot you don't need to heat the pool. I guess they figured that so they could save money. The best thing about the place was the free breakfast, cooked to order and plenty of carbed foods; oh yeah, and the staff trying to make up for what otherwise would have been a AAA hotel, as you can see by my rating, but not even as good as a Marriott Courtyard. Read moreGenuine Expedia guest review
Response by Embassy Suites Temecula Valley Wine Country I appreciate you sharing feedback from your recent experience here in Temecula. Sorry the suite size and age of the building was disappointing. We do have a half dozen upgraded suites that have a larger footprint which might provide the additional square footage you were looking for. Thank you again.
"stay there only if you absolutely have too"
Cleaning staff does not do a good job - my wife found someones old socks right under the night table - a clear sign that dusting and vacuming is done poorly. Room carpets need to be upgraded - they seem very old and dated.Genuine Expedia guest review
"3 stars???? I don't think so ..."
This place really needs a make-over. The walls are so paper thin, we could hear every word spoken in the room next to us. The pool area is dirty and it really needs a good cleaning. While breakfast was included, they are so understaffed that it takes an hour to get anything! Although this place is close to alot of golf courses, that's about all it has […] going for it. I'd pass on staying here next time! Read moreGenuine Hotels.com guest review
Response by Embassy Suites Temecula Valley Wine Country Anonymous, Thank you for sharing the feedback from your trip to the Embassy Suites Temecula. Sorry to hear about your unsatisfactory guest experience. I have shared this feedback with my Executive Team to sort out the shortcomings that you mentioned. Our efforts continue to be focused on improving our overall guest experience and I assure you we will continue to raise the bar. We hope to see you next time you return to Temecula. Assuring you my best, Ben Kulak
"Great Hotel for Temecula Wine Counrty"
Hotel is in an excellent location for a wine tasting event.The hotel room was very clean, however, the hotel is in dire need of updating. Very worn. The hotel staff we spoke with upon check-in did not look to see what room she gave us and sent us in a different direction then the room. Went back and she escorted us saying she was sorry she sent us in […] the wrong direction. Very nice of her except the keys were not programed so another trip back to the front desk. Our room was on the bottom floor and was extremely noisy!! Breakfast was exceptional! I would rate this hotel a 3.5 based on my experience. Read moreGenuine Expedia guest review
Response by Embassy Suites Temecula Valley Wine Country Chris, Thank you for sharing the feedback from your trip to the Embassy Suites Temecula. Sorry to hear about the room key and location challenges you experienced. I have shared this feedback with our front office team to ensure the attention to detail is heightened. Our efforts continue to be focused on improving our overall guest experience and I assure you we will continue to raise the bar. We hope to see you next time you return to Temecula. Assuring you my best, Ben Kulak
"What a pleasanr surprise!"
I have not stayed in an Embassy Suites hotel in over 20 years, but what a pleasant surprise this was! The staff was amazingly warm, friendly, courteous, and helpful! The room was perfectly located, spacious, and very, very comfortable! The amenities, specifically the complimentary breakfast and the Happy Hour benefits, were over the top wonderful! I […] guarantee, my next trip will include a stay with Embassy Suites! Read moreGenuine Hotels.com guest review
Room was flooded and air didnt workGenuine Hotels.com guest review
Response by Embassy Suites Temecula Valley Wine Country Chris, Please accept my sincerest apologies for the challenges you experienced during your recent visit. I have forwarded your comments onto my engineering and housekeeping departments to ensure that our final room checks are completed each and every day. I hope if your travels bring you back to Temecula that you will give us another opportunity to be your hotel of choice. Assuring you my best, Ben Kulak
Everything was great, from the room to the breakfast each morning. We come to Temecula at least once a year and will definitely stay here again!Genuine Hotels.com guest review
"Exactly what I expected"
I was not disappointed with our stay at Embassy Suites. The reviews prepared me for what to expect. The staff was friendly and efficient. The room was good though there was noise from other guests that penetrated the ceiling. I think that's almost impossible not to happen. After all you're staying in a place with hundreds of rooms. The one question […] I would have for the staff is why aren't the common walk areas maintained as well as the rooms? It looked like the hallways and stairways don't get the same daily cleaning. After three days you don't expect to see the same debris on the floor. Everything else seemed to be cleaned regularly. Good valued for the price. Read moreGenuine Hotels.com guest review
The staff was courteous and accommodating. The room was adequately clean, the TV was a newer model and the internet was great. Everything else was lacking : the decor was outdated, the building is old, the hvac was loud (woke us up just about every time it went off), the sound-proofing was in need of maintenance (could hear people in the next room and […] in the hallway, there was no door sweep). For what we got, this place was over-priced. Will not be visiting again and I would not recommend a stay on this hotel. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Temecula Valley Wine Country Dear T.W. Thank you for taking the time to write a review about your recent stay at our hotel, and we appreciate the kind words regarding our staff. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. Guest comfort is our top priority and we regret you did not experience this. We will take your comments under consideration as we continually work to improve our guest experience. Please let me know if I may be of further assistance. Assuring you my best, Ben Kulak General Manager
"Really Good, but with an "Old" feeling"
Overall rooms are really nice and service as well. But you can see some lack of maintenance here and there. For instance, the Pool Gate cannot be opened from the inside, so you have to take your card through the fence and open it from the outside. Also they need somebody to check on the pool towers more frequently. And lastly the level 4 smells a little […] like old cigarette smoke. On a positive note. The room is super comfortable, I loved the fact the bedroom as a door and the sofa on the little “TV/living room” is a sofa bed, so my kids stayed there and my wife and I could enjoy some private time. Also the breakfast buffet is really good, way above the average continental breakfast. The only problem is that it gets really crowded. Read moreGenuine Hotels.com guest review
"Not The Best Embassy Suites"
I've stayed at many Embassy's over the years and the Temecula Embassy Suites needs some updating. The rooms are smaller than other Embassy's that I have stayed at. The decor in the rooms could use some updating as well. The staff that bussed the tables at breakfast and at happy hour were very good. They worked their butts off. The omelet station in […] the morning could have used another chef to help the line move a little faster. It took about 30 min to get through the line and get the omlets. They were tasty though. The pool and the jacuzzi was nice since it was outdoors. Read moreGenuine Hotels.com guest review
The only comment I have is from the guests on the following at the middle of the night: 1. Woke me up at the loud bang of their doors 2. Loud conversation while walking on the hallway 3. Sudden loud scream/noise as if having a Party. Recommendations: Re-inforce Hotel policy regarding maintenance of Peace and "Quietness" at night and lower their tone […] on the hallway. Respect for others who are resting and sleeping. Read moreGenuine Expedia guest review
"Great location for the wine country"
The hotel was fully booked, checking In was a nightmare.Genuine Expedia guest review
Response by Embassy Suites Temecula Valley Wine Country Anonymous, Thank you for taking the time to review our hotel after your last visit. We sincerely appreciate your feedback and we’re very sorry you experienced a delay during the checkin process. A quick and efficient check-in is starts your stay on the right food and we regret you did not experience this. We will take your comments under consideration as we strive to improve our check-in experience. Please let me know if I may be of further assistance. Assuring you my best, Ben Kulak General Manager
"close to wineries"
Great trip and clean roomGenuine Hotels.com guest review
"Girls winery trip"
Went with a group of girls, great location. Close to wineries!! Breakfast and cocktail hour lines were long! But worth it being included. We would definately stay here again!! Taxis available out front to take a few miles either to old town or wineries for live music at night.. Great trip!!Genuine Hotels.com guest review
LOVED EVERY BIT OF IT. I HIGHLY RECOMMEND IT, I ACTUALLY POSTED IT ON MY FACEBOOK PAGE...Genuine Hotels.com guest review
"Just a short drive to wine country"
Everything was perfect............except for the morning earthquake. Will definitely be making a return trip for a "girls wine weekend".Genuine Hotels.com guest review
"Good choice for a stay in Temecula"
The hotel is starting to show it's age but still one of the best in TemeculaGenuine Hotels.com guest review
"Convenient location to wineries, close to freeways"
The room was quite comfortable for family of four. The only trouble was the odor in the room was odd and the AC/heating unit was very very loud..had to turn it off. Service was prompt. Free breakfast in the morning was appreciated..coffee was awful. The shower had rust and the room seemed tired and furniture showing some ageGenuine Hotels.com guest review
Room was nice and and clean. Pool area was well maintained. Staff was friendly. We had our breakfast outside overlooking the pool. Weather was wonderful. We will return again inMay for a family wedding.Genuine Expedia guest review
Couldn't be more satisfied with stay..Genuine Hotels.com guest review
"Not worth it!"
The hotel is getting old. The plumbing and AC system make such a racket, one cannot sleep through the night well! The free breakfast was ok, but to wait in line for half an hour for an egg was just too much.Genuine Hotels.com guest review
"Location is great"
Very good location for wine tasting as well as proximity to Old Town. The rooms were very comfortable and the staff was great. The only negative was that the cocktail hour was not organized very well and the snacks were only passable, but, hey, at least they had one.Genuine Expedia guest review
"Great all around hotel"
Never went to Mangers Cocktail hour so don't knowt how good it was. Grounds are nice and well kept as well as the rooms. Embassy Suites are a little on the expensive side. Especialy if you don't get to take advantage of the free food and drinks.Line for breakfast cooked to order egss was out the breakfast room door and down the hall. Stood in the line […] for 10 minutes before we realized that we only needed to be in that line for the eggs. No egg worth waiting that long for. The hostess could have explained that to those of us who were so far back in the line we couldn't tell. Wide variety of other food offerings Read moreGenuine Expedia guest review
"Worth it's weight in gold."
This was our first time in an Embassy Suite but it will by no means be our last. While it was not the least expensive in our search it without a doubt the most for the money. From the friendliness and obvious desire to serve of the staff, to the warm almost homey feel of the hotel atmosphere, it was truly difficult to leave when our stay was up. We […] actually stayed on one more day simply because it was so pleasant. While we did not avail ourselves of the pool or spa, my wife truly loved the convenience, and first class amenities of the workout room. This was an enormous plus after gorging ourselves at the wonderful, complimentary breakfast buffet. Let others have their "Continental breakfast", we loved the feel of having our own personal chefs. The ease of it being just off of I-15, was complimented as we toured the surrounding area with finding so many attractions so close, i.e. malls, Old Town shops, wineries, multiple golf venues, etc. And if the day has you a bit tuckered, the Managers complimentary Happy Hour can be the perfect end to a luxurious day. Could go on forever but experience it yourselves. Read moreGenuine Hotels.com guest review
"Close to everything."
The room was very nice. The breakfast was great. Just be sure to get there on time or you will miss out on the good breakfast.. I will definitelystay again.Genuine Hotels.com guest review
"FUN STAYCATION GETAWAY"
The location was right off the freeway, but set in far enough from traffic and provided a quiet, comfortable atmosphere. The complimentary breakfast offering was outstanding. Well worth its advertised 3-Star rating and could be 4-starGenuine Hotels.com guest review
"Down the street from Temecula Wineries"
Towels are so thin. Window did not open. Room was dated. Happy hour is okay, it's free. They could do better with the HH snacks. The best thing is that it's down the street from the wineries.Genuine Hotels.com guest review
Response by Embassy Suites Temecula Valley Wine Country Dear MB, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the towels and HH snacks. Guest comfort is our top priority and we regret you did not experience this. We take all comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards, Ben Kulak, General Manager
"Great place to relax."
I stayed here because I was running a race close by, and I wanted a nice clean place with hot showers.The rooms are beautiful. There are flat screen TVs in the bedroom and sitting area. The couch turns into a fold out bed, and the area is quiet and beautiful. The Hot Tub is great and there is a pool. Lets not forget about the Happy Hour at the bar downstairs […] where guests drink free. Read moreGenuine Expedia guest review
The staff were very friendly and they made us feel welcome the minute we walked in. The room was clean but was a bit small compared to other Embassy Suites we've stayed. Breakfast was great with the made to order omelette and everything else to go with the free breakfast. My only complain is that the bathroom walls are thin. We can hear when someone […] is flushing the toilet or showering in the adjoining room. Read moreGenuine Hotels.com guest review
Although the hotel says it has a dining room, and it does, there are only 6 tables and the menu is very limited. The food was not good. Fettucini Alfredo tasted as though it was made with Campbell's Cream of Mushroom soup. The kitchen help traipsed through the dining room all through dinner. ...and, for what it was, it was expensive. Don't eat in the […] dining room! Read moreGenuine Expedia guest review
Response by Embassy Suites Temecula Valley Wine Country Dear Susie, Thank you for taking the time to share feedback from your recent visit. I'm terribly sorry that the food quality did not meet or exceed your expectations. I'm pleased to share that all our food is prepared fresh, daily and is made to order. Your comments about our staff moving through the dining area were right on and we can certainly address the proper service standards immediately. Again, thanks for making the time to share your experiences. Assuring you my best, Ben Kulak, General Manager
Out elevator by our room was not working but other than that it was a great stay!Genuine Hotels.com guest review
"Spartan run getaway"
Room clean and comfortable. Although we had a non smoking room the room smelled like smoke. I was glad I brought candles. Other then that room was great.Genuine Expedia guest review
"A little pricey but worth it!"
This hotel is on the pricey side but all their rooms are suites and it is in a great location for wine tasting. The hotel is clean and well maintained. They offer a managers reception from 5:30-7:30 every night with well drinks. They also offer breakfast in the morning with made to order omelets. To include alcohol and the breakfast it is well worth […] it for my group! Read moreGenuine Hotels.com guest review
"Close to a lot of great places to eat"
Housekeeping showed up at 5:00 PM when we had returned for the day. Was disappointed by thisGenuine Hotels.com guest review
Response by Embassy Suites Temecula Valley Wine Country Dear Lisa M, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback as that allows us to know what we did well and where we need to make improvements. I apologize that your suite did not receive service until late in the day. We do our best to clean all the suites in a timely manner throughout the day however it appears we missed you while you were out. I have shared your comments with our suite-keeping team and their supervisor so we can work to improve our guest experience. We hope you will consider staying with us in the future. Best regards, Ben Kulak, General Manager
"Close to all of the Temecula wine valley"
great location. Great customer service. Thank youGenuine Hotels.com guest review
"Convenient and comfortable hotel"
This hotel served our purpose very adequately. We were close to wineries, to old town and the freeway. Very conveniently located. We like a suite to have a separate bedroom to provide for more privacy/quiet when one of us wants to stay up late and watch TV - so this proided that. We liked that there was a refrigerator in the room and that the breakfast […] is included. The hotel is a bit older, but was clean. We would definitely stay here again if going to Temecula. Read moreGenuine Hotels.com guest review
"perfect for wedding"
awesomeGenuine Hotels.com guest review
"It became handy"
It was clean and restful. It came in handy when I became sick on the road.Genuine Expedia guest review
Overall a good value in a good location.Genuine Hotels.com guest review
"Great hotel for anyone!"
We were very pleased, as always, with the service received at this property. I was especially pleased that my request for a late checkout was approved, at the last minute. I do not hesitate to stay at this property at any time. It is centrally located in Temecula and the staff and management are efficient, organized and very pleasant. I also appreciated […] the wonderful room rate offered by Expedia. Read moreGenuine Expedia guest review
relaxing,quality service,and comfortableGenuine Hotels.com guest review
I was disappointed with the hotel. I had always wanted to stay in a suite and was thrilled to find one where we were going for a week. The walls were really thin and I could hear everything around me, both above, below and next to us. I had to turn the TV really loud one night so my young daughter could not hear what the people next door were doing! […] Also, we had a "non-smoking" room that was full of stale smoke smell. It was terrible and even after leaving the windows open all day, that night it still smelled bad. Went through all the floors and everywhere smelled of stale old smoke! On the great side, I loved having the room of the suite. The hotel included a breakfast that was AMAZING!! The staff were very nice and helpful when we asked for things. The location was central to everything and easy to get into and out of. If they could clean out the smell of old smoke and make it all non-smoking and make the rooms more sound proof I would be happy to stay there again. Read moreGenuine Expedia guest review
Response by Embassy Suites Temecula Valley Wine Country Dear Kim, Thank you for taking the time to write a review about your recent stay at our hotel, and we appreciate the kind words regarding our staff and our full cooked-to-order breakfast. We sincerely appreciate your feedback and we’re very sorry you were unhappy "smoking smell" in your suite and the noise from your neighbors. Guest comfort is our top priority and we regret you did not experience this. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Assuring you my best, Ben Kulak, General Manager
Very pleased with the overall experience. However, we ordered "room service" and the food was terrible! Soup was watery & cold; pasta cold & dry; ahi tuna marginal. I mentioned this to one of the managers & she was so helpful & took the charge off the bill. However, the breakfasts were very good. I would definitely stay at this property again!Genuine Hotels.com guest review
This Embassy Suites is in desperate need of a "facelift". It does not compare to the quality normally found at many of the Embassy Suites we have stayed at in the past. The sinks are clogged, the walls paper so paper thin that we had to listen to the next guest snore through the night and awake in the morning. The halls are dated with old carpet and […] wall paper. The rooms are small. The only nice thing was the quality of the bed itself. The complimentary cocktails were served at a sports bar with no sports channels other than the local fare. The line up for the free drinks was as long as one found at Disneyland. The people working there tried there best to make it a pleasant stay. However, the quality of the hotel itself barely rates one star. Again, this property is in desperate need of renovations soon. We will stay at one of the other properties in the area on our next visit. Read moreGenuine Hotels.com guest review
Two adults , for 6 nights over the Christmas Holidays. The staff we very nice and helpful . Our only complaint is that the carpets in our room, hall ways and bar/eating areas were dirty. And, I don't mean stained but visible crumbs,lint and dirt. But, we will be staying there again in April2013.Genuine Expedia guest review
close to downtown temecula and 20 minutes from the wineries, it was clean, nicer then expected, and nicely decorated for the holidays. the free breakfast was fairly good, but the omlet station was a plus. ample parking, and a nice place to stayGenuine Hotels.com guest review
Our favorite place to stay in Temecula when wine tasting. Affordable, comfortable rooms and free breakfast with made-to-order omelet bar.Genuine Expedia guest review
"Great for families"
The hotel is nice, service excellent, but the 4th floor hallways reeked of cigarette smoke, as soon as we stepped off the elevator. Thankfully, our room did not smell like smoke. Lastly, the breakfast buffet was really good.Genuine Expedia guest review
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