I picked this hotel even though it was more expensive but I looked like it included breakfast internet, everything I needed. Turned out the internet was only free in the business center... which when inquired the night before was told that it was 9.99 per device. When I inquired about it at checkout they then informed me that it was only in the business […] center. Breakfast did not start until 7 and unfortunately we had to be at a competition at 7:30. I ordered pizza the and it really was substandard. The pillows were small making it difficult to get comfortable. Read moreGenuine Expedia guest review
"IT'S IN THE DETAILS!"
I MADE MY RESERVATIONS THROUGH EXPEDIA FOR 2-DOUBLE SUITES & 1 KING SUITE. SOMEHOW THE HOTEL HAD 1 DOUBLE SUITE & 1 KING BUT MANAGED TO SORT IT OUT. GREAT! OUR ROOM- 1 OF THE DOUBLES COULD HAVE BEEN PUT TOGETHER BETTER. BOTH DOUBLE BEDS IN OUR SUITE WERE SLIGHTY OFF THE FOUNDATIONS AND THE BEDSKIRTS WERE A MESS- NOT VERY TIDY. I ALSO NOTICED THE SHOWER […] CURTAIN WAS INSIDE OUT. THERE WAS A PIECE OF TAPE STUCK TO THE TOILET TANK EASILY NOTICED IF IT WERE WIPED DOWN. AND THERE WAS A CANDY WRAPPER ON THE CARPET NEAR ONE OF THE BEDS WHICH SHOULD HAVE BEEN VACUUMED UP IF THE VACUUM WAS USED??? THERE WERE SOME CRUMBS IN THE KITCHEN DRAW I USED TO PLACE SOME ITEMS ALONG WITH SOME 'DIRT' IN THE DRESSER DRAWER I USED. MAYBE THE HOUSECLEANING STAFF IS NOT GIVEN ENOUGH TIME TO DO A THOROUGH JOB. WITH ALL THE CONCERN WITH BED BUGS AND BLACKLIGHT STAINS ON CARPETS & LINENS, A CLEAN ROOM IS VERY IMPORTANT. THE OVERALL IMPRESSION OF THE HOTEL IS VERY NICE. THE WATER FALL & KOI POND GIVE THE FEEL OF AN OUTDOOR OASIS. THE MANAGER'S DAILY RECEPTION AND BUFFET BREAKFAST WERE VERY ENJOYABLE. WITH SUCH NICE AMENITIES WE WERE WONDERING WHY WIFI IS NOT A FREE AMENITY....? THERE IS ROOM FOR IMPROVEMENT BUT I WOULD STAY THERE AGAIN AND RECOMMEND THE HOTEL. Read moreGenuine Expedia guest review
"The loudness just echos..."
It was the weekend but it was so loud. Running, yelling, slamming doors. Staff at breakfast buffet was very friendly and accommodating. Front desk staff no so nice or accommodating - when we checked in we asked for dining recommendations and were handed a piece of paper. They did not even recommend their in-house restaurant. Upon checking out was not […] asked how my stay was and when I asked for a comment card was told it would be emailed (it was not). Did not come close to meeting my expectations. So you know hotel manager:...room 228 fan/vent cover in bathroom falls down (@1am by the way) bobby pin in toilet, sink drain is clogged. Read moreGenuine Expedia guest review
"Robert Morris University visit"
Great breakfast with lots of seating. Needed maintenance to fix bathroom outlet and they were there within 15 minutes! No complaints. Definitely will stay again.Genuine Hotels.com guest review
The hotel was perfect! The lobby and exterior were gorgeous, the room was clean and comfortable. Overall, the hotel was quiet and breakfast was great. It was a great oasis after a long trip. I will stay there again.Genuine Hotels.com guest review
"Great way to see Pittsburgh!"
We always stay at this Embassy Suites Airport when we visit Pittsburgh. During the day there is lots to do in the city--any city really, but once it turns 5 PM, everything closes down and you only have expensive restaurants to visit--well, besides the bar area. Nearby the hotel you have shopping, restaurants (nice and not so expensive), mini golf, and […] movies to choose from that are all so close. Room is always clean, bed is so comfy, and the hotel is really nicely decorated. Love to feed the fish. The omelets are wonderful as part of the free but really accommodating breakfast. Staff is friendly and helpful. Great value for the money. Read moreGenuine Hotels.com guest review
"Nonsmoking? Not with smokers at every door."
To be fair, the hotel was hosting a wedding reception the night we stayed. But crowds of wedding guests smoking at each entrance hardly makes for an impressive arrival. Add to that the indifferent staff, the noisy guests, the low ceilings and dark rooms, the outdated architecture, and the middling breakfast, and this was a disappointing stay.Genuine Expedia guest review
"Very nice hotel"
Great all you can eat complimentry breakfest and happy hourGenuine Hotels.com guest review
I had some checking In issues but other than that it was pleasantGenuine Expedia guest review
The ***ONLY*** downfall was that there happened to be a dog somewhere close by that we could hear throughout the afternoon. But I am sure that is not something that happens normally. The hotel was beautiful and we had a fabulous weekend.Genuine Hotels.com guest review
This a beautiful hotel with great food and friendly service. The rooms were very clean and comfy. Highly recommend!!!Genuine Hotels.com guest review
We had a great stay at the Embassy Suites Airport. The room was clean, and such accommodation! We had a great room, the staff was wonderful, and the hot breakfast was great. We would recommend it to anyone to stay there.Genuine Hotels.com guest review
"Perfect for the occassion."
Had to catch an early flight, Didn't get to leave house until 11:30 p.m. for 90-minute drive to airport. So, only spent about three hours sleeping there. Was with daughter and her friend so needed three beds in one room. The suite style was perfect. They had two beds in another private section of the suite while I had the pullout couch. We all got a […] good 3 hours sleep in one room.... Read moreGenuine Expedia guest review
"awsome in the hottub"
very good the breakfast was good and the staff was awsomeGenuine Hotels.com guest review
"Watch out for housekeeping, you might miss them."
Lovely looking hotel. Staff a bit scrambled because of the amount of weddings they were doing the weekend. I was not invoved in any of the weddings so I guess myself and the other two couples I was with didn't need housekepping service. The first morning they knocked on my door at 9am and I told them to please come back. When I returned that evening […] there was only a bag of towels hanging on my door. The next day when we returned to the room the sheets were not changed, even though I asked for it.The tables and counters were not wiped down or the floor not swept. My friends room had two bottles of cleaner left in their room and a empty plate and glass from breakfast was put outside my door by house keeping Saturday and was still there Sunday late afternoon when we left. The cracks between all the door frames with filthy and the upper part of the shower had not seen cleaning solution and a towel in a long while. There was no direction froms staff as to where to go for the supplied breakfast or the Managers reception. We had to guess. The staff was wheeling around big containers of trash through the atrium and we were expected to get out of their way. The hotel also had just put in new plants and they used sod that smelled like manure thought the whole eating/drinking area. Read moreGenuine Expedia guest review
"Overall a Great Hotel - no free wifi in rooms"
It's a very nice hotel, especially considering the rates I typically see for it. Couple of little minor bugs, but nothing serious (and the staff took care of everything). I do think it's strange to have to pay extra for wifi at this price point, but I should have learned by now that all Hilton properties charge extra. The coffee maker was broken, but […] they swapped it out for us. Great size rooms, but the a/c didn't really reach into the master bedroom - so it was stifling hot even with it cranked up all night. Not the most comfortable bed for a king size (kind of stiff)... But again, these are seriously minor gripes for the cost and general high quality of the place. Read moreGenuine Hotels.com guest review
"Not a four-star experience."
I expected a four-star hotel, complete with attentive staff, great room and a relaxing environment. I got a 2.5-3 star hotel, with an indifferent staff, extra charges and a mediocre room. Plus, the vaunted free hot breakfast was also rather disappointing. The made to order omelets were great-- everything else was sub-par, from luke-warm, weak coffee […] to cold sausages. The room smelled and felt faintly damp, and even though it was a suite, it still felt cramped. Oh, and internet was $10/day. Seriously? Wi-fi is free practically everywhere these days and a so-called "four star" hotel can't afford to provide its clients with free internet? Pathetic. Do not stay here-- completely and utterly not worth the money you will pay. Read moreGenuine Expedia guest review
"Nice hotel, poor design"
Breakfast on Sunday was a zoo. There had been 2 weddings the night before, so the hotel was packed. Unfortunately, breakfast service is confined to one end of the downstairs, since the water feature takes up most of the space that could be used. Very poor design.Genuine Expedia guest review
"Very nice hotel"
Stayed one night and was very pleased with everything including the price. The complimentary evening reception and breakfast where a nice bonus.Genuine Expedia guest review
"One night stop while driving to Buffalo NY"
Room was very nice and the suite had all amenities needed. The breakfast was very good and offered many items to please large family with children. Grounds were kept up nicely and having the pond and landscape indoors offered the children lots to look at and walk around. Also, elevators work efficiently for large crowds entering the hotel.Genuine Expedia guest review
"Clean hotel, breakfest and happy hours were great."
Great staff and location close to airport and close to resturants and activities.Genuine Expedia guest review
Very nice and comfortable hotel. Exceptional breakfast!Genuine Expedia guest review
"This time was nice"
I was hesitant after our first stay which was terrible due to the noise. This time was pleasant even with a wedding going on with the exception of tracking down my grandson's stuffed animal that was left there. Whoever was answering the phones was not pleasant or helpful. However, the very nice gentleman that met my daughter half way to deliver the […] lost toy deserves a raise! What a great person you are! Read moreGenuine Hotels.com guest review
"Nice hotel / great breakfast"
My family has stayed in this hotel twice and we like it. The free breakfast has a great variety and the staff is accommodating. The pool is nothing fabulous and the hotel could be cleaner. All of the elevators smelled bad and the side entrance was dirty.Genuine Hotels.com guest review
"Vrey nice hotel, convenient for my plans."
There were no problems with the facility, however would have loved free wi-fi in the rooms.Genuine Expedia guest review
Would stay here again for sure. Great room, good breakfast, and excellent staff. However, we do miss the pancakes!Genuine Expedia guest review
We were booked for two nights. The first night was fine but the next night there was a wedding and the noise was HORRENDOUS! The front desk was ready to argue with me about it and the noise didn't die down until after 2am. At check out I was told the manager would call me the next day. I have not received a phone call. I told the front desk that rooms […] shouldn't be reserved when there is an event and he just shrugged and said "oh well, we have to fill the hotel. ". Unbelievably poor service from this hotel. Big disappointment. Read moreGenuine Hotels.com guest review
"Nice hotel. colse to Pittsburgh attractions"
The scrambled eggs and the sausage served at breakfast were awfull. Overall the rest of the food was pretty good. We were not informed that we could also order our eggs to be cooked to order until the last morning of our stay.Genuine Expedia guest review
"Great place to stay!"
Perfect if you have kids too! I have a 4 yr old and newborn and we put them to bed, closed the bedroom door and hung out in the living room. You would think that you would need to be quiet in the living room, but the thick door really keeps the sound out. The breakfast is great, you can have a buffet style or made to order omelettes. The earlier you […] go down for the food the better, because it tends to get crowded. You also get snacks and a drink in the evening, but I was never there for that so I can't comment on that. If you plan on sleeping in a bit, just make sure you put the do not disturb sign on your handle because the housekeeping will knock to see if the can clean the room. No complaints here!!! Read moreGenuine Expedia guest review
"Close enough to the city to be convenient."
This was a family / sport activity weekend in downtown Pgh. This hotel is good because it isn't too far away, yet it has room and amenities. We didn't even take advantage of the breakfasts or the evening manager's social. I've stayed here three years now, same weekend in July. Never had a problem. Would recommend if you want relaxation and a much better […] price than staying in downtown Pittsburgh. Just time your commute to avoid traffic. Read moreGenuine Hotels.com guest review
Stayed for only one night. Our room was big enough to accomodate our family of six. I was pleased with the hotel cleanliness. The complimentary breakfast was nice. My only complaint with this hotel is that the hotel staff is rude.Genuine Expedia guest review
"Great stay at Embassy Suites"
Everything was great-will be beck to stay again!Genuine Hotels.com guest review
"Nice hotel. Excellent made to order breakfast."
After attending zac brown concert at first niagara pavilion , spent one night .Genuine Expedia guest review
"Nice hotel. Close to airport."
I only stayed for one quick trip on a business trip, but would recommend for a family on vacation.Genuine Expedia guest review
"A disappointing experience"
I usually enjoy stays at Embassy Suites but this was not one of them. We had a late check in after midnight after a cross country flight from Seattle and were anxious for some rest. At check in, the key to our room did not work and it took three trips back to the front desk before the employee finally gave up trying to make the key function and sent […] us to another rood )which was directly across from the elevator and above the breakfast area - not exactly quiet). When I checked in I noticed another guest had the same key issue and was assigned a different room. This was not a welcome experience for weary travelers. They gave us a free food coupon for the hotel which was worthless since we only had a one night transit stay. Won't be coming back soon Read moreGenuine Hotels.com guest review
"Airport hotel convenient"
The hotel was very convenient and the breakfast buffet is a plus. Only downside was bar closed at 11:00pm.Genuine Hotels.com guest review
Everything was outstanding, at a great price. My only objection is the pillow piglets created by trying to make square pillows out of rectangular ones. I guess it's cute, but not functional.Genuine Hotels.com guest review
"Hotel is very noisy"
Hotel is noisy and the room temp was 63F !!!Genuine Hotels.com guest review
Overall service ok, disappointed that hotel was not able to extend my stay one more night.Genuine Hotels.com guest review
"Perfect say from the airport.."
Relaxed atmosphere, friendly staff, clean, close to airport, comfortable bed, and a wonderful front porch- what more could you ask for.Genuine Hotels.com guest review
I was lead to believe free WiFi over the phone...Nope $10 per device...per day!!! Horrible breakfast.....hole in wall in room...it had been patched...poorly...but not sanded or painted. And most of all....rude staff...mainly front counter people.Genuine Hotels.com guest review
"Nice, clean, roomy"
We booked a king bed, but got a double. The hotel staff didn't really have an answer as to why. Other than that, it was clean, spacious and allows dogs.Genuine Hotels.com guest review
I was on vacation with my family to see a baseball game. The staff at the hotel were very help full with direction to the stadium and so rounding area. The breakfast was outstanding, the room was very clean and so was the hotel.Genuine Hotels.com guest review
"Really nice hotel."
Stayed here for 2 nights to catch 2 Pirates games. We selected this hotel based on positive feedback from other Expedia reviewers. They were right on the money! Thanks!Genuine Expedia guest review
"The Perfect Place to Stay"
I can honestly say this hotel was the nicest one I've had the pleasure of staying in for quite some time. The people were great, the pool was nice and the rooms were fabulous.Genuine Expedia guest review
We stayed there June 8th and 9th. We arrived a bit early and the desk clerk (I forgot his name) was quite friendly and accommodating. The hotel itself was very clean and nicely laid out. Our room was very nice and the bed was quite comfy!! The complimentary breakfast was great and there was a great selection. The only negative comment I have is that […] our room key stopped working half way through our stay. We went to the front desk and the woman there (I think her name Renee?) fixed our problem but was not as friendly as the other staff we dealt with. Overall, this was a great hotel and we will most likely be staying there again. Read moreGenuine Expedia guest review
Great stay. Breakfast is over-crowdedGenuine Hotels.com guest review
"close to shopping and restaurants"
room was large and very quite i liked how the bedroom was away from the common area of the walkwayGenuine Hotels.com guest review
"Very nice, on a hill, spacious rooms, lovely lobby"
We have stayed here several times and always like it. They have a complimentary cocktail hour and an excellent breakfast buffet that is included. Rooms are quiet even when they have big events there! Always enjoy it and it is close to where we need to be!Genuine Expedia guest review
Absolutely enjoyable. Great hotel from top to bottom!Genuine Hotels.com guest review
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