"Great pet-friendly downtown hotel"
Friendly staff who remember your name. Older hotel renovated beautifully as was the other Kimpton we stayed in. Our deluxe king room was a bit small but that's probably due to age of the building. If you are travelling with pet be aware that you are downtown and will need to walk a few blocks to parks for potty time - the hotel has printed directions […] for you. Their restaurant is excellent. Free Wine/beer reception in the lobby each night. I rated the surrounding neighborhood lower because there are homeless in the area who walk right up and beg for money, altho we never felt unsafe, even at night. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear guest we truly appreciated your 5 STAR Review! Pleased that we enhanced your trip to Portland, we hope to see you again in the near future. All the best, Sandy Burkett, GM
"work visit to Portland"
I have friends that stay at the ACE Hotel. Do yourself a favor, stay at the Vintage Plaza, enjoy the comfortable the bed, separate bathroom (w/tub), and go to the ACE, Clyde Commons, for dinner and drinks. The Vintage Plaza was great for my recent stay.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Loved your review Claire - We are thrilled that you chose to stay with us and have encouraged others to do the same. Thank you so much! Sandy Burkett, GM
Only complaint was one of the elevators was down and it was getting fixed. The hotel put a stuffed animal in the room that had a night light in the paw, coloring crayons and book, and extras for the kids. This was an unexpected touch! The kids also enjoyed the hot cocoa bar in the AM complete with all the topping (gingerbread marshmellos, candycane […] crumbles, sprinkles and flavored syrups... Even bacon flavor if you are so inclined!) Truely enjoyed our stay and we will return! Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Zack; I loved loved loved your review. Thank you for sharing with others your experience of our property. We are going through some much needed refurbishment of our mechanical systems. Sorry about any inconvenience that you encountered with the elevator being down, but i truly do appreciate finding the silver lining and your attitude of gratitude for your stay. May you enjoy abudance throughout the year ahead and we hope to have3 you back with us again soon. Only the best, Sandy Burkett, GM
I really love the proximity of the hotel to downtown shopping. We took the train to Portland from WA so our plan was to take a cab to the Blazers game. It was very difficult to get a cab as the hotel up the street would send one of their valet guys down a few blocks and tell the drivers to just go to their hotel and not stop for any of the other people […] that were looking for a ride between spots. Once we figured out what was going on, we just walked down and got our own a few blocks over. But it was really a waste of 30 minutes. The rooms themselves were clean but on the smaller side. (it is in an older building). Loved the wine/beer/cider reception but there aren't a lot of seats. The restaurant connected to the hotel was nice and the appetizer we had was very tasty. This was my 2nd stay and I will most likely stay again the next time I'm in town. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Brianne; Thank you for choosing to stay with us and for taking the time to share with others your 5 STAR experience. . We review all of our guest feedback with our team. I will be sharing your comments this morning. Thank you once again, we are thrilled to have earned your business twice and look forward to serving you on your next trip to Portland. All the best on your journeys! Sandy B.,GM
"Good central location to all downtown activities"
A room facing Washington was too noisy for us, but when we mentioned that to the front desk, we were promptly offered another room facing Broadway and it was even a much nicer (upgraded) room. We accepted the move and were so happy, we never wanted to leave! The staff is super nice and accomodating! When we came in from the cold, the doorman offered […] to make hot chocolate for us! What a treat! We sat by the fire and sipped the cocoa before retreating to our room. The attached restaurant has wonderful food for breakfast, lunch and dinner. We skipped our room cleaning one day and saved five dollars in the restaurant for being green! The beds are super comfy. Bikes are available to rent at a very reasonable price. No car needed if you are just hanging around the downtown area. The walks are short and easy, and there is plenty of public transportation. Take the trolley! 23rd Street is cool as well as the opposite direction on Broadway where all the department stores and theaters are. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Debbie; Your review made me smile this morning. Thank you for your thorough sharing not only of your experience of Portland but your stay with us here at the Vintage Plaza. The best reviews I read are those from our guests that share with other travelers the kindness extended by our staff. The doorman making you hot chocolate made my morning. I know they do not always have time, but when they do have a moment extra- their sincerity and hospitality humble me. All the best for a fabulous 2014! Sandy B., GM
"Lovely hotel in the heart of downtown"
The staff at this hotel went above and beyond to make my experience fantastic. When checking in, they informed me they were replacing the boiler and the hot water would be turned off for the morning. They offered me a room at a nearby hotel or a late check out. I opted for the latter and did not regret the choice. the room was awesome and the hotel […] staff went out of their way to fill an unusual drink request for the evening. I would highly recommend this hotel. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Verified Traveler; Thank you Thank you Thank you!!! Your mention of our efforts made my morning. We are committed to creating guest relationships for the long term, I just wanted to personally thank you for acknowledging our teams efforts to ensure your comfort during our upgrades. Please hurry back, thank you for sharing your experience and opinions with others. Happy New Year! Sandy B., GM
"disappointed, a real mixed bag"
the room was claustrophobic and we asked to change but no others were available. I thought I booked an executive King, thought there would be room for in-room massage services but it would be cramped. Thought there would be a coffee maker but even though there wasn't to get coffee in the lobby you had to get it before 9:30am or it was taken down - EVEN […] ON NEW YEAR'S DAY. Shower curtain had horrible mildew stains and the bedside clock was so dim it could not be seen. Our neighbors had a huge loud after hours party spilling out into the hallway with music booming at 4:30am the night before New Year's Eve, not on New Year's Eve, unexpected! We had to call twice and no apologies came from the front desk. The wine reception was supposed to start at 4pm but never started until 5pm. When we booked we asked for late check out because we knew our train back home wouldn't leave until late afternoon but when I asked about it I was told there was a long list of late checkouts due to New Year;s Eve but we had not been on the "list" so only got an extra 1/2 hour. What's the point of requesting during booking if we don't even get on a list before others who ask at check in. The staff were very nice - that's the best thing about this hotel, The location is pretty good too but it didn't live up to the other Kimpton's we've stayed at. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Dena; I appreciate the review that you shared with other guests on this site. I was disappointed to see that we did not meet your expectations. I hope that you will allow us another opportunity to extend an exceptional stay as our guest. I am available to take care of your requests. Thank you again, we do hope to see you return. All the best in the year ahead. Regards, Sandy Burkett, GM
"Christmas day hotel stay"
We were able to check in and have a comfortable stay in a nice little room. We did not know it was a pet friendly hotel, we would have brought our dog too.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Christmas traveler.... I am thrilled that you enjoyed your holiday here and that next time you come, by all means bring your pet, and let us know their name ahead of time! Happiest Holidays. Sandy Burkett, GM
"Nice, dog friendly hotel in downtown Portland"
Wonderful experience from the time we arrived at the hotel. Beautiful lobby. Stayed in a luxurious king suite and will definitely be back. We didn't bring our dog but plan to next time.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Caitlin; So happy to read your 5 STAR Review on the site and that you had a fabulous experience here with our staff and hotel. We look forward to your return with your 4 legged friend on your next trip to Portland! All the best on your journeys until then. We definitely look forward to serving you again in the future. Warmest Regards, Sandy Burkett, GM
The staff was very welcoming when we arrived; we were given a map of the area and a few suggestions of places to go. After dropping off our things in the room we stopped in the lobby for a free glass of wine during happy hour before heading out to explore the city. We stayed in the Starlight Guestroom and it was a little smaller than expected but a […] cute room. The blinds that closed over the smaller wall's window made a terrible sound when it moved up and down so we left that one shut the whole time, the larger one worked well however. The windows were cool once all the lights were out but it felt a little more like a fishbowl than I prefer with a much taller apartment building directly across the way. The only other complaint is that the coffee maker was not checked between guest and I had to empty it and request coffee to brew in the morning. Overall it was a nice stay, can't say enough good things about the staff, they were all very friendly. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Grace, I want to thank you for the time you spent in sharing your entire Portland and Vintage guest experience on line. I loved the detail that you shared with other travelers and reading about your journey here. Thank you so much, we look forward to serving you again when you return to Portland! Sandy Burkett, GM
"Nice hotel close to everything downtown."
Was awaken by the fire alarm, turned out to be a false alarm. This happened twice, I guess there was freezing problems a few days earlier,Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Judi; Thank you for your feedback on your stay. Yes, all of Portland downtown was without power for a bit. Our hotel for 12 hours, which brought our building down in temperature thus cooling our fire sprinkler pipes too. This gave us a bit to manage for a few days there after. All and all our guests were amazing and most of them truly gracious. Thank you for your feedback. We hope you return from Florida and that is is much less eventful! Happy New Year. Warmest Regards, Sandy Burkett, GM
The hotel lost power during the night and we work up to a freezing cold room, disorganized staff and had to find our way down to the hotel via the stairs by our cell phone lights. Great location, but bad situation that the staff did not deal with well.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Sandy ; Thank you for again noting your experience. We appreciate your seasoned feedback. Warmest Regards, Sandy Burkett, GM
"Nice upscale hotel close to shops and restaurants"
Had a good weekend stay. Woke up Sunday to a power outage and we were on the 8th floor. Staff was fantastic. Only bad thing about hotel was there beds are very uncomfortable!Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Guido; Thank you for your feedback about the staff, the outage and the bed. We will be going thru the 8th floor rooms to see where the issue may be. I truly appreciate your candor and your feedback. We hope to see you back again in the future! All the best, Sandy Burkett, GM
A quiet, restful hotel with a very good bar/restaurant on the first floor. Wine-tasting in the lobby every evening. Our room happened to have a noisy heating system, but the temperature was fine (end of November) with the system turned off.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear A Traveler; thank you for the great feedback on our property and restaurant! That your room HVAC was noisy. We are about to undergo a full renovation of our mechanical systems, so I look forward to your return to enjoy an even more peaceful guest experience. All the best, Sandy Burekett, GM
"Nice Location and easy to shop from."
We enjoyed our stay very much. Nice Staff, and clean rooms. At first I didn't think I would like the bed, but I slept like a rock and woke up refreshed. Wine/Beer Reception had tasty choices, and nice little snacks throughout the lobby.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Evan; It is fabulous to read that you slept like a rock! So much better than being Sleepless in Seattle, sorry could not resist! Hurry back and visit again. Thank you for sharing your experience with others about your time with us. All the best, Sandy Burkett, GM
"Nice hotel in the Pearl District."
We took the train down from Seattle for a Portland Trailblazers game. We only had to walk a couple blocks from the train station to the hotel, then again out for dinner and finally across the bridge to the ball game. Great experience.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear J from Seattle- What a fun filled trip from you created. Thank you for including us conciously in that plan for Portland. The Trailblazers, the train and comfort here. It doesn't get better than that. Your 5 STAR review made my day. Thank you for your gracious feedback on your experience here. We look forward to your next trip south! Happy Holidays until then. Sandy B. GM
as always i am completely satisfied with this hotel and the hotel restaurant and bakery.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Verified Traveller - I was thrilled to read your concise review of our hotel, restaurant and bakery. We are so pleased to have a completely satisfied customer. Hope to see you again soon. All the best, Sandy Burkett, GM
"I would expect more for the price"
Expensive hotel, valet is another $37.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear traveler; Thank you for sharing your feedback for others, we do hope you return. All the best on your journey. Sandy Burkett, GM
"Great date night"
Wonderful hotel, helpful and friendly staff, loved the ice water in the lobby, excellent restaurants close by.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Heidi - Thank you for the review that made my day! It speaks to my heart, especially that our team ensured your comfort and experience! We hope you return soon and bring all your friends! All the best, Sandy Burkett, GM
"Very nice hotel and excellent central location"
This historic property has been completely updated and is located only 3 easy walking blocks from the red line LRT that I took from the airport. The staff was sincerely friendly. The room was a nice size, quiet, with a comfy bed and current decor. There was a complimentary wine tasting at 5pm each day in the lobby, but I did not participate. The hotel […] is ideally located downtown on a very nice and safe shopping street, and only 2 blocks from an outdoor mobile food vendor parking lot which Portland is famous for with excellent international street food at great prices. My only disappointments with this hotel: The free bikes that guests can use were sitting in the lobby (tacky appearance ), and there was no coffee brewer in the room (one must go to the lobby area for free coffee which is not convenient in the morning when one is on the 9th floor). Overall: 4 out of 5 stars. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear BA from Atlanta; You may have noticed that we take our reviews very seriously. We work hard to earn your trust, your feedback and want to earn guests for life! Your review was comprehensive for so many future travelers coming to Portland and looking to select a hotel based upon guest experience. Thank you for selecting us in the first place, secondly for taking the time to share your experience, lastly, for the great detail of our location. I always share that we do have complimentary coffee makers, please just let the front desk know that you would like one placed in your room - we are thrilled to accomodate! All the best, Sandy Burkett, GM
"Perfect hotel for Downtown & excursions"
We stayed 5 days without mishap. Took the 70lb dog, who was treated kindly by all. They provided dog beds,bowls treats. Front desk folks always had a smile & helpful. Valet car service worth the $37.00 a day charge. Other option is finding a car parking garage & doing it yourself. Saving a few bucks & causing great hassle trying to buck luggage to & […] from etc especially late at night NOT fun. Have the Hotel park the car. The Valets rock. Rooms good size, very clean, lots of amenities. Beds amazingly comfy. Anything you forgot front desk can get. Pazzo's Resturant next door provides great room service food. We ordered off the main menu, not the room service menu with no problem. Heavenly! We had a great experience. We were attending a medical seminar East of downtown. Some of our peers stayed in motels out that way & were charged more money for noisy,unclean rooms. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Sophy; Your review was so thorough on our hotel, restaurant, valet and overall experience. I was thrilled to see that you and the 70 lb dog had a fabulous 5 day visit! We are thrilled to have earned your 5 Star review and a guest review so gracious. We look forward to your next visit to Portland. All the best, Sandy Burkett, GM
Like any other 4 star hotelGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Tatina; Thank you for taking the time to rate and rank our property. We appreciate you business. All the best, Sandy Burkett, GM
"Nice hotel Downtown"
First night away from twins since they were born....the hotel was lovely, staff friendly and very accommodating.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear new parents of twins! How lucky are we to have had you here while you were away from the twins for the first time. What an honor! 5 Stars tells me that it was just what the Dr. ordered. We hope you get to come visit again soon! Thank you for the review. Congratulations ! Sandy Burkett, GM
Evening check in was great. Cody, a valet was just great after a long day of driving. The morning staff was also awesome and the food in the adjacent restaurant delightful.ThanksGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Becky; Thanks for your feedback and the 5 STAR review of our service, food and staff. Cody and our entire valet team are exceptional! Your choice of our hotel is greatly appreciated. Happy Trails, Sandy Burkett, GM
"Weekend get away"
The hotel was a very cozy, pleasant place. Friendly & helpful staff. Excellent location for exploring downtown Portland.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Guest and verified traveler; Exploring downtown Portland begins right here. Thank you for noting our friendly and helpful staff. Now that Autumn has arrived, our cozy lobby and fireplace is the perfect beginning and end to our guests day. Appreciate you r review and noting this for other future travelers. All the best, Sandy B. GM
A little far away from downtown Portland for my taste. But the service was great and overall I enjoyed my experience.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Dustin; Thank you for your review of our hotel and it's location. I am not certain where you usually stay, but we were pleased you selected us this visit. We do appreciate letting others know that you enjoyed our service and the experience. We hope to serve you again in the future. All the best, Sandy B GM
"Excellent Location, Great Staff!!!"
I was very pleased with my stay here for Labor Day weekend. It is the perfect location to almost anything in town. The TriMET is right down the street and the staff here is excellent. I never saw an unsmiling face. I will definitely come back if I ever get a chance.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Ashley - I just know that you are welcome back here to our team of smiling souls every chance you can make it. Thank you for such a glowing review. Smile and the world will smile with you! Coupled with the golden rule goes a long way. Thank you for noticing! Thank you again, Sandy GM
"Stayed one night and next time we'll stay for more"
Great hotel. Accurate reviews!Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Snady Lady - love your name! Thank you for selecting us for a night and we look forward to ensuring your next trek from Rosemont to Portlandia is just as fabulous! Enjoy your journey. Thank you again. Sandy, GM
"Will not stay again"
Super noisy air conditioning unit in our room that would not turn off, front desk and night attendant did nothing to solve the problem. Front desk clerk was not very friendly during check in. Very cold and not professional. A huge let down after paying good $ to stay here ($259 per night). We will not stay again and recommend other people to stay else […] where. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel James I was so sorry to see your dissatisfaction with your stay. I am available to ensure the next stay is better as always we don't want our guests to have anything but exceptional experiences. I am hopeful that you will extend a second opportunity to extend a comfortable nights stay and a pleasant experience throughout. Thank you for choosing to stay with us, again, I hope we have the chance to turn your experience around. Sandy, GM
We purchased a suite overlooking the city of Portland for almost $300. We were given a room on the 8th floor with no windows at all except for a slim sky light along the rooms outer wall. Could see nothing. The room was large enough to have a sitting area so technically a suite. When we asked the front desk about the lack of view, they offered us a […] tiny room overlooking their back roof. Very disappointed with their claims of what would be provided vs what was provided. While the room was fine, it was highly overpriced for you actually got. Will not be returning. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear verified traveler; We do have one floor that has no windows, it has skylights. This is a product of construction years ago when the building added two floors from the original footprint. I am hopeful that the next time you travel to Portland we have the chance to take care of you, I am available and would be happy to take care of your reservation preferences personally. The gift of this floor is that for the light sleepers, it is nearly soundproof. Thank you for sharing you r feedback. All the best on your journey! Sandy Burkett, GM
"walking distance to everything in downtown"
Delightful experience in the heart of Portland. We were able to walk or take the efficient public transportation to the restaurants, gardens, and museums. Enjoyed excellent wine at the evening hosted wine hour. The staff was knowledgeable about places to visit, eat, and shop and very accommodating and gracious. The room was small but quaint and efficient, […] the pillows a bit too soft, but I would stay at this or any Kimpton hotel again. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Mindy ; I appreciate your feedback for other travlers to see on the easy accessiblity of our hotel to all the fun Portland has to offer. Your experience here made me smile, thank you . Please come back and visit again. We love that you so enjoyed everything about your stay. All the best, Sandy GM
Not staying at a Kimpton hotel again 360/night for the room and they actually charge you for Internet service or everything else for that matter ... Maybe a bottle of filtered water should come with the room .. Stay at the Lucia or Benson right nearby instead ..There is a reason those hotels fill up and the Vintage always seems to have roomGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear R from Seattle, I would like to state that we do offer complimentary WiFi.Thank you for sharing your opinion on the 3rd site that I have responded to so far. Respectfully, Sandy B. GM
"Honestly, not worth the $$"
The hotel is fine but for $399 a night I would expect a larger/nicer room. There was barely enough room for our suitcases or to walk around the bed. This isn't NYC people, it is Portland, Oregon! I have stayed at other hotels nearby that are much larger.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Emily from NYC; You are Right - Portland is not NY - and the rates are high in the summer, but we don't come close to our hotels rates in NY in the summer. Join us from October thru May - best value in the Pacific NW! I do truly appreciate that you had selected us and I do hope that you return to the lovely city of Portland again. Let us know as we would love to have you return. and will do our best to extend value to you on your journey. We have multiple room configurations many of which are quite large. Thank you again for speaking your truth and I hope that when you return, we get to serve you. All the best, Sandy GM
My wife and I stayed there for our honeymoon and we couldn't be happier. They welcomed us with a nice bottle of wine and chocolate. Very relaxing, great food, and awesome service. I would recommend this place many times over.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Derek - what an honor to have you and your new bride here at our property for your honeymoon. I hope you let us know when you want to come back for your first anniversary. WE would love to become your tradition. We like to think of the Hotel Vintage Plaza as the "house where passion lives"! Thank you for sharing your special occasion with us. Congratulations! All the best, Sandy GM
"Nice old classy hot"
This is a very nice old hotel with large rooms. They offer a wine reception in the lobby.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Maureen22; Thank you for the feedback on the site to assist future travelers in making a selection. I appreciate it! Hope you return again. All the best, Sandy B. GM
"Great staff service...but has a few issues"
Hotel staff is friendly and attentive. I have travel a lot on business (almost every week) and love Kimpton Hotels. However, the room service food selection is very limited and food overall could improve from a taste perspective. Also, and this is a biggie...no coffee maker in the rooms. they do have free coffee in the lobby for guess, but stop serving […] at 9:30 am even on a weekend. This are some deal breakers for a business traveler such as myself. I prefer Hotel Monaco, also a Kimpton Hotel, around the corner. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Thank you for taking the time to review our hotel on this site. I would like to let you know we do have complimentary coffee makers available. Just ask at the desk, we are so happy to provide anything that enhances your experience. I appreciated your review of our hotel and the great staff and service. We hope to serve you again, all the best. Sandy Burkett, GM
"Luxury hotel in the heart of Portland"
I was surprised that the mattresses for the bed were sagging. It wasn't as comfortable as I expected for a high-end luxury hotel. But the staff was really welcoming and ensured that we had a great stay.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Thank you for leaving your feedback - I hope that you return and stay with us again soon. Thank you so much. All the best, Sandy B. GM
"Convenient to downtown."
Nice older hotel. Decor good. Lobby a little small. Afternoon wine tasting was enjoyable.Genuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Thank you for your 5 STAR Review! Made my day - we read every one. Come back and stay with us again soon. All the best until then, Sandy B. GM
"A decent, but over-rated hotel"
Based on other guest reviews and the star ratings of the hotel, we expected a more eclectic atmosphere and a bit more luxury. Our standard room was on the small side and the decor of the room and the hotel overall was dated. The bed was comfortable enough. The view from our first room was of run-down buildings with absolutely no view of the city whatsoever. […] We had specifically asked for a quiet room and it was indeed quiet until excessively noisy neighbors required us to change rooms mid-way through the week. The view from our new room was of the street, but again with no view of the city. Our second room was unfortunately on the street side and the ancient, loose window panes rattled a lot anytime a large vehicle passed by. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Paul; Thank you for sharing your stay with other travelers. The great news is that we are currently haveing new windows put in test rooms. We have several factors in the selection: 1) ensuring the historic look and feel of the property 2) Noise reduction 3) Energy Efficiency. Next time you travel to Portland, this should not be an issue. I do hope that you will allow us the opportunity to serve you again. We do aim to exceed your expectations, not disappoint you. Until then, happy trails, Sandy GM
The hotel was excellent. The location, the vibe, the rooms, etc. My boyfriend and I were trying to fins something fun to do, and the receptionist, Karen was extremely helpful. She marked everything on a map and gave great suggestions. Upon check in, our neighboring room was extremely loud, my boyfriend went down to try and get another room and without […] question we were upgraded to the Starlight room, which has an amazing view, highly recommend this hotel and the room, definitely will stay here again if ever in the Portland area. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Kailey; great review - 5 STARS is the best, thank you. So pleased that you enjoyed your time with us. Come back and visit again. All the best, Sandy Burkett, GM
"Nice hotel in the heart of Portland"
We enjoyed our stay, but the bathrooms really need more hooks and counter space. A pedestal sink doesn't work real well with all of our travel items.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear "Nice hotel in the heart of Portland" I appreciated your feedback to future travelers about your recent visit to Portland. I agree the pedestal sink, leaves little room for bathroom accoutrements. We are looking to create some shelf space to better enhance our guest convenience. Your feedback is helpful. So pleased that you really enjoyed our staff and your stay. Hope to see you back again soon. Warmest Regards, Sandy Burkett, GM
"Nice Hotel in a Great City!"
Upon arrival, we were shocked to see that the hotel was smaller than we had anticipated. However, this did not effect the quality. The only hiccup we experienced was an issue with the shower not draining. Then we were told that they fixed the issue while we were out, yet this proved to be false. My husband was quite upset about this but to my surprise, […] the hotel staff handled our situation quickly and swiftly. Within 10 minutes of his call downstairs, they found us a bigger better room and moved us over. They also left us with a bottle of wine and comped our breakfast the next morning. I will stay there again :) Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Elyssia; Thank you so much for your review, if at first you don't succeed try try again! It sounds like we win and you will be back. Thank you again for sharing your experience with future travelers ... and that size matters, small can be powerful and fabulous. Hurry back with all of your friends! All the best, Sandy Burkett, GM
"Nice hotel, valet is a little slow"
This is a really nice hotel... I wonder if the staff is at the same caliber as the property. Everyone was nice, but check in took way to long and waiting for my car took a long time as well. Everything else was great!Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear traveler; Thank you for sharing your experience at the property with other travelers. Alway s happy to see that your stay was fabulous. There are some peak times when traffic and volume make a big impact on our "speed" of service.with regard to our valet. Check in from 3-7 pm is always busy on Broadway which adds to the ability to move safely and efficienctly . Check out on Saturday and Sunday between 11-1 is also very busy. We can offer to store your luggage if you want to miss the traffic and shop while here in Portland or arrive early and do the same. Thank you again for expressing your experience, I am hopeful that we get the opportunity to serve you promptly and efficiently again in the future. All the best, Sandy Burkett, GM
This is a beautiful hotel in the middle of downtown Portland. The location was superb in context to the restaurants and neighborhoods that you can visit. The staff at the front desk were excellent, we stayed for 2 nights. Housekeeping were great as they saw that we had a family of 4 so made sure that we have four bath towels. We found this extremely […] helpful as we usually have to request extra towels for the kids. My main negative was that there was a garage next to the hotel that beeped every time a car left the garage. This meant that it was quite noisy when you were trying to sleep. Read moreGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Emma; Thank you for pointing out what an exceptional stay that you had for other readers. I have contacted the Alder Street Garage and had them adjust their street entry alarm . I appreciate that you brought it to our attention. All the best, Hope to see you again soon! Sandy Burkett, GM
"Great hotel, nice location.. a little smaller room"
Great hotel, nice location.. a little smaller roomGenuine Hotels.com guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Neeraj ; Thank you so much for your review and sharing your experience with other travelers. I recommend that when making a reservation a thorough review of the room descriptions is most helpful for our travelers, as our hotel has such a wide variety of rooms. Thank you again, we are thrilled you chose to stay with us during your recent trip to Portland! All the best, Sandy Burkett, GM
"nice hotel in downtown"
Great experience. The hotel was very clean and elegant. Very comfortable. Close to the mall and the square and rail system.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Anonymous on Expedia; Less is more with fabulous reviews! Thanks for your feedback that you enjoyed the clean elegant surroundings of our hotel. We hope that your travels bring you right back to see us, with your friends! Sandy Burkett, GM
"Centrally located hotel"
We enjoyed the room, when we had a maintenance problem with the windows they fixed it right away Very dog friendly and kid friendly hotel The food in the neighborhood was excellent.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Bob; Thank you for noting how convenient our location is tp everything in Downtown Portland. I appreciated that our staff got right up to your room and fixed the window issue right away. Enjoy your travels and return to us again soon! Sandy Burkett, GM
Room was not ready. We were 15 mins early, so we had no place to complain. We'd be happy to wait in the restaurant, but it was closed for the 4th of July. After listening to calls to housekeeping and conversation with the other desk person "something" went on, so that's why the room was not ready. Ok, so now I'm losing my desire for "that" room, thinking […] "something" was not what I wanted to follow. I said we'd leave and find a place to eat, they could call me. We were gone for an hour and a half, without a call. When we returned to the hotel they said they called us but got no connection. Hmmm. When we arrived to our originally assigned King Spa Suite , the "something" was covered up with the strongest, overpowering disinfectant smell. I turned on the air conditioner and opened two windows - then left the room for about 5 hours to enjoy the Waterfront Blues Festval. When we returned to the Suite, the smell was simply too much. So disappointing. There was no use complaining, since we were already told at check-in there were no other options. We persevered - I soaked in the Spa, meh., turned the thermostat as low as it would go to keep the air circulating. Then crawled on to the hardest bed I've ever slept on. In the morning, I took a shower in the smallest shower stall, I could not turn on the water to warm the shower without water spraying on the floor. So, I got in and and was helped awaken fully by a dose of cold water. Valet took 45 mins. Total Bummer. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear RedSoxin4 on Expedia Thanks your feedback, sounds like things got off to a bad start. I am guessing somehow the guests from the night prior just didn’t want to leave the room, which made it challenging to get you right into your room. I am sorry, summer is challenging, and most of our guests love it here and don’t want to leave. They have come to love all the little perks like our complimentary wine hour each night with appetizers. Iced and hot coffee in the morning, with treats in the lobby that surprise and delight. Where else can you find a hula hoop in a fitness center or a goldfish in your guest room and even coffee in your room, by request of course. We just need to know what you would like and we will get what ever your hearts desire is right up to you.I am sorry that we did not meet your expectations for your holiday in Portland. I do want you to know that I am always available here at the hotel to discuss and rectify any issues. Our goal is to exceed your expectations; our team is entrusted to make that happen. I welcome the opportunity to turn your experience around.Thank you again, Sandy Burkett, GM
This is a wonderful hotel experience. It is located in the heart of Portland close to all the shops and pioneer square. The staff are friendly and helpful. There is a car park across the road hat is cheaper ($20/day) than the hotel if you do not plan to enter and exit the car park multiple times through the day., otherwise use e hotel car park ($37/day). […] The hotel restaurant and bakery is top quality, I recommend the pizza and chicken. The pricing is reasonable and the facilities are great. The fitness centre is very basic. Overall, I was very pleased, wold definitely recommend this hotel. Read moreGenuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Dear Nick on Expedia; I truly appreciated your feedback about the benefits of staying in the heart of Portland at the Vintage Plaza. Your comments on our friendly staff, the restaurant and bakery were much appreciated! I have to say that we certainly appreciate your recommendation on this site and look forward to your returning again in the future! All the best and thank you again! Sandy Burkett, GM
"Good location in downtown Portland"
No ice bucket in room. Shower gel was hard to get out of bottle because how it was installed in shower. Interrnet charges I n business were outrageous. Friendly staff though.Genuine Expedia guest review
Response by Hotel Vintage Plaza, a Kimpton Hotel Rob in Seattle, I was pleased that you enjoyed our friendly staff. I was sorry to hear that our Shower gel was difficult to use.and that your ice bucket was missing. I do hop e that you let our staff know during your stay, for your comfort, so that we could rectify the issue and for the next guest. We hopeto see you return in the future, thank you again for letting us know your feedback. Warmest Regards, Sandy Burkett, GM
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