The location was very close to a Metro station. Staff was very friendly and helpful. Our room was huge with great air conditioning.Genuine Expedia guest review
Full breakfast great selection, cereal, eggs & bacon, meat and cheese, fruit, yogurt and pastries.Genuine Expedia guest review
"4.5 star hotel in a 5 star neighborhood"
very convenient location without the hassle of tourist hoards.Genuine Hotels.com guest review
"Ambasciatori Palace Hotel, Rome, Italy"
After booking this hotel I read some reviews and have to admit I was terribly worried about what we would find when we got there. Not really sure if the people who posted those bad reviews stayed at the same Ambasciatori Palace Hotel that we did, but we found it lovely, clean and comfortable. The only thing we found less than fabulous was that the bed […] was a tad bit hard for our liking. I understand, though, that this is common throughout Italy so it wasn't particular to the hotel. We did sleep OK, though, and we were pleased with the size of the room and at how exceptionally clean it was. I would definitely recommend this hotel and would stay there again, myself. Read moreGenuine Expedia guest review
"We loved Ambasciatori Hotel and its Staff"
I had my reservations about this hotel based on comments found online. This hotel is old and looks old. However and especially in this case, old means classy. Our room, not a suite just a room, had 2 bathrooms, one of which was turn of the century dark green Italian Marble, classic late 1800 early 1900 sink, tub and more. Bed was very comfortable, but […] above all, service was incredible. From the front desk to room service and valet, I have never met such nice people and so willing to help. Read moreGenuine Expedia guest review
"I had a GREAT experience!"
The reviews on this hotel are very mixed and I was really wondering what I was getting myself into. But, I had a GREAT experience! The location was excellent, close to the park, metro and the American Embassy. The staff was friendly and attentive. The room was large, clean and comfortable. The bathroom was huge...the tub was divine, so I used it. Breakfast […] was included and it was a beautiful spread. I also hit the hotel bar. Marco, the bartender, was awesome. Things were a bit pricy but standard for Rome. A first class experience. I've already recommended it to friends and hope to stay their again on my next trip. Read moreGenuine Expedia guest review
"the worse room that i have never been"
They give us a horrible, old non renovated room with no view and awful smell from the kitchen of HARD ROCK CAFE (downstairs) in a non renovated annex. The bathroom was very good. The staff was excellent and the location great (near to the center). The breakfast very simple for a 5 star hotel. The common facilities were very good (belle epoque atmosphere).The […] TV didn't work (amazing!). It was out of order because the room was abandoned Read moreGenuine Expedia guest review
"Ambasciatori -great neighborhood for cafes & walks"
Historic hotel in a wonderful neighborhood for walking and dinner street cafes. Good variety breakfast buffet and excellent service at front desk and in the dining areas. On the down side, the beds could not be any harder and since there was no air conditioning, opening the windows for some cooler air was a problem with the very loud street traffic […] most of the night and early mornings. Read moreGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"All round great hotel"
We stayed here for 5 nights in November 2015. Our room was a triple deluxe room on the 5th floor. Very clean, beautifully decorated, lovely bathroom. Opened onto a balcony over rome, which was unexpected but great. Best location in central rome for seeing all the sights. Hotel comes highly recommendedGenuine Hotels.com guest review
"Enjoyed this hotel"
Great hotel in a great location. Friendly staff, extensive breakfast range.Genuine Hotels.com guest review
"Excellent Location, just simply not 5 Star"
Hotel situated in an excellent location. Food of a good standard. Whilst the room was nice, it had numerous issues such as plug points hanging loose on the wall and an air conditioning system which smelt of sewage. The porter, cleaning and bar staff were friendly and helpful, the reception staff however were ignorant and showed little desire for providing […] good customer service. I would stay in the hotel again, but only view it as a 4 star, there were too many little issues that do not get over looked in a genuine 5 star establishment. Read moreGenuine Expedia guest review
"Not 5* hotel , it should be 3* hotel"
Hotel wasn't clean. Stuff were rude and breakfast was terrible , not 5* breakfast. This hotel should only be rated as 3* and not 5*Genuine Expedia guest review
I had planned a weekend to Rome for my partner as a surprise 50th bjrthday and had pretty much decided on the 5 star hotel when I saw Expedia's promotion to pick blind this 5 star hotel and have a great saving! I thought it sounded like a bit of fun and how exciting - I chose the area I wanted decided why not it will be 5 star as I am used to wonderful […] 5 star hotels. Chose the mystery hotel and was horrified to read all the terrible reviews. At this point it was too late - I was too embarrassed to say anything to my partner and hoped for the best! We arrived and the first thing the checkin clerk said was "breakfast isn't included" again embarrassed I let it go - although I was pretty sure in the Expedia promotion it said buffet breakfast. Room was disappointing - bed was comfortable location was good but definitely not 5 star. If I would have known it was a three star i'm sure I wouldn't have been disappointed I truly think Expedia should look into these hotels before they promote them as 5 star - never ever choose one of these promotions they are not what they say Read moreGenuine Expedia guest review
"Great location, modern room, shame about the lifts"
Location is excellent, half way up the Via Veneto, next door to the Hard Rock Cafe. We requested a renovated room before we got there and they did reserve one for us. I don't know what the un-renovated rooms are like but the one we had was excellent. Very modern, very comfortable, nice bathroom, a safe in the room, big TV etc. 5-10 minute walk to the […] Spanish Steps and Trevi Fountain. Metro stop at the bottom of the road. Overall we really enjoyed our stay and was perfect for a trip to Rome. Read moreGenuine Expedia guest review
"Not happy costumer"
Very disappointing. Our room wasn't a five star accommodation. Dirty scratched walls mould in the bathroom internet not working. We felt that because we haven't paid full price we have been put in worst room.Genuine Expedia guest review
Stayed at this hotel for four nights. Very large room and extremely comfortable. Staff were superb and extremely helpful - we couldn't have had it any better. We LOVED Rome :-)Genuine Hotels.com guest review
"close to all must-see sights"
Nice stay and excellent team and service. The furniture inside the rooms is old and not matching the hotel rate and price. But in general it was nice stay specially the location of the hotel.Genuine Hotels.com guest review
Very good hotel and very good location for all the sites. Staff very helpful and the breakfast was superb. Will visit againGenuine Hotels.com guest review
"Basic & tired hotel - deserves less than 3 stars"
The hotel is tired and basic. It is utterly incomprehensible how the hotel qualifies for a 5 star rating. The room was so basic, scuffed walls, with simple amenities and basic toiletries. The air conditioning also did not work. In the UK the hotel would struggle to qualify for 3 stars, let alone 4. The restaurant too looked tired. The only redeeming […] feature was the friendliness of the staff (reception and porter) on check in. The location is great though on Via Veneto. However I would recommend one of the other hotels further up the hill instead where I have stayed before. It is definitely not worth your money or time to stay in the Ambasciatori Hotel. I would not recommend this hotel to anyone except budget travellers expecting budget accommodation at a budget price. Read moreGenuine Expedia guest review
"Great stay at the Ambasciatori Palace Hotel"
Upon arrival at the hotel we were greeted by wonderful staff that were very happy to see us. The hotel was beautiful and we were shown around and taken to our rooms. Anytime we passed by the front desk the staff said hello, how was your day, tour and asked if there was anything they could do for us. the room was very neat and nicely decorated, the bed […] was very comfortable. The buffet breakfast each morning was very good and again the staff was very friendly. Out stay was great and we would return in a heartbeat. Read moreGenuine Expedia guest review
"Great hotel in Rome"
Great hotel definitely 5 star. Room 4 star. Staff greatGenuine Expedia guest review
"the best hotel staff in ITALY"
great staff and location its just before the ZTL which is perfect for cars users in RomeGenuine Expedia guest review
"Full of character but needs updating"
Great location. Really central and we walked to nearly all the sites except the Vatican. The Hotel fits into the surroundings as it is 100 years old and full of character. The room was a bit jaded, but somehow that didn't matter as it seemed warm and friendly. The staff were very friendly and helpful. Although we are used to plusher surroundings, we […] were strangely contented with the hotel. We would return to the hotel. Read moreGenuine Hotels.com guest review
"Great location Hotel!"
The Hotel is Ok, Old but reasonable well kept, lifts slow, only two for many people, the first room was shown was very bad and we rejected it, and was given a better room with a balcony, unfortunatle there was a ventilation chimny next to the balcony by the balcony smelled of chips from the Hard Rock caffee and rained black rain from cooking oil over […] the outside furniture, making it impossible to sit outside. My brother arrived a day later and asked for a room at least as good as mine and was give a nice room with a clean balcony, where we sat out most evenings! We will stay in the Hotel again, if promised a better room. Room 608 No good. Read moreGenuine Expedia guest review
"Could do better."
This hotel was advertised as a 5* but really only warranted 3-4.It's location on the Via Veneto is very central for most attractions. The first night we were put in a room on the fourth floor at the back of the hotel. The room was bare and featureless and unlike any 5* we have previously stayed in. It was also not particularly clean. The wallpaper was […] badly scuffed and the whole room needed a makeover. It was also very noisy due to the lap dancing club on the opposite side of the road! There was also the sound of drilling and hammering from further along the corridor during the afternoon. We complained next morning and were immediately moved to a room at the front of the hotel on the second floor. This room was in better condition although the bath had a patch of tape sealing the bottom near the plughole. The concierge desk was often unattended but the staff on the front desk were helpful. The waiters were pleasant at breakfast and this was good with plenty of variety. All things considered it was not awful, just not as a five star establishment should be. Would I recommend this to a friend? Not at this price. Read moreGenuine Expedia guest review
on arrival, staff were particularly friendly and helpful. our room was lovely and faced on to Via Veneto. Breakfast lovely and it was possible to sit outside on verandah or inside in the shade. good choice, cooked and continental. A bottle of champagne appeared in our room as it was our anniversary which was a lovely touch. good location in central […] rome near most popular sites, but away from hustle and bustle. would definintely recommend and stay there again. Read moreGenuine Expedia guest review
"Locations is great, but rooms..."
Locations is great, but rooms are very old, carpets are really dirty and stained, for a 5 star hotel, it's a real shame. But, rooms a big with high ceiling compared to others.Genuine Hotels.com guest review
"Trip to Rome"
Room good size with seprate wardrobe space and lovely large bathroom. Excellent buffet breakfast. Location on Via Veneto; good base to explore the city from.Genuine Expedia guest review
Hotel in good location to see sights. Staff are friendly. Hotel is a bit tired and bar area not very welcoming to enjoy a drink.Also bar prices quite expensive though that's how Rome as a city felt generally. Breakfast buffet good with broad choice of food.Genuine Expedia guest review
This is certainly not a five star hotel contrary to the rating. It is very poorly maintained.Genuine Expedia guest review
"good location, poorly maintained hotel"
Plumbing did not work in room and cleaning staff does nothing about it. Overall the hotel is run down and it is short-staffed. Otherwise residual staff is friendly, breakfast is sensational and location can't be beat.Genuine Hotels.com guest review
"Worst experience of the trip."
The stay at the Abasciatori Palace was my worst experience I ever had staying at hotels. The initial selection process through Expedia initially showed the Abasciatori as being such an awesome deal that Expedia would not show the name of the hotel without one accepting the room as a booking. I felt based on the price point of the reservations we would […] have an excellent room in downtown Rome. Expedia had shown it as a 5 Star hotel. This was not the case. We were initially placed in the smallest available room with an inner view of a unkept court yard. The room had a queen size bed and barely enough room to get around in the room. We had little or no room for our luggage. Upon complaints with the front desk we were placed in a larger room with a beautiful view of what can only be described as a back alley to a local strip club. While trying to move rooms the Concierge proceeded to drag our luggage down the hall way (instead of rolling them on their wheels) all the while acting in a very rude manner. I expected a porter to come up and reload our baggage onto a troly and move things. Each night as the club closed we were awaken by druken individuals coming out of the Strip Club. The best rating I would give the hotel would be 3 stars. Poor location, Old worn furniture in the rooms. The morning breakfast was fine and all those involved with service at the breakfast were good. Read moreGenuine Expedia guest review
"A memorable experience for the right reasons"
We stayed for five nights during May, we were aware of some of the adverse reports on Tripadvisor but we very much enjoyed our stay at the Ambasciatori Palace. The location was perfect for the Berberino Metro & a pleasant 15min walk to the Trevi Fountain & Spanish Steps. The concierge was extremely helpful with recomending local restaurants, bar prices […] are high but that's typical for Rome & the breakfasts were excellent; we didn't use the hotel restaurant for dinner as we preferred to try the local cusine. The staff were very friendly & helpful so overall based on our experience I would recommend this hotel. I don't belive it has a gym or pool but that didn't concern us. Read moreGenuine Expedia guest review
"Five-star? No way."
I booked this hotel as a gift but I was shocked to find the rooms small and the fact that the back part of the hotel overlooked a strip club and all the noise associated with it was not agreeable. On the other hand the staff were friendly and polite and the rooms were clean. But the hotel is not what I would call a five-star hotel - four-star at best. […] The breakfast was adequate but nothing special. The location was good but I wouldn't recommend the restaurants on Via Veneto. Head to Spanish Steps for good food. The bars in Piazza Barberini were entertaining. Read moreGenuine Expedia guest review
"Romance in Rome"
Lovely staff, very friendly. Spotlessly clean, but a little run down. Could use a face lift as many hotels in Europe could. Bathroom needed re-newing, although clean, door didn't close and therefore, could not lock!!!! Bedroom very dated but - very clean. Why they have three pillows for two people is beyond me, and why do blankets only reach to the […] stomache??????????? Rome was fab, the breakfasts in the hotel were very very good, and all in all we had a wonderful time. Read moreGenuine Expedia guest review
"Clean but a little tired - could do with updating"
Rooms were large and clean but starting to look a little tired and could do with updating. The breakfast buffet in the morning was extremely busy and staff didn't always replensih the buffet when something ran out.Genuine Expedia guest review
"worth the visit"
perfectly situated in the centre of rome,the ambasciatori palace is a classy,hotel.the staff are friendly helpful and knowledgeable,the rooms spacious ,comfortable and clean.i would thoroughly recommend this hotel,it enhanced our visit to rome.Genuine Expedia guest review
Entrance, reception, bar and dining area impressive but rooms in need of refreshing in terms of decorating. Staff very friendly. Hotel in excellent position. Plenty of good restaurants nearby as well as underground station.Genuine Expedia guest review
For sure it doesn't deserve the category of 5*L HOTEL. Beside the kindness of the staff, the hotel is very old and in my bathroom it started to rain, probably from the upper floor. It was pretty early in the morning and I had a flight to catch up and therefore I complained only at the time of check-out. THe Team was very apologetic but the experience […] very negative. Read moreGenuine Expedia guest review
"Hotel in Rome"
I had a very bad situation when I arrived, following a long flight from Singapore and the hotel reception staff were very helpful. I found the Breakfast Room staff very helpful and friendly. The worst thing was that one day I returned about 4 pm to rest, after a day's walking and my room had not been cleaned. My room was quite small and storage space […] very sparse. The bathroom was fine, however. I found the hotel very centrally and conveniently placed. Read moreGenuine Expedia guest review
Grande estadia pois as pessoas que compõem o staff são ótimas, principalmente o Lorenzo, que recuperou o casaco que havia esquecido no hotel. A Via Vitorio Venetto é excelente, apesar de não ter mais o glamour de outras épocas, e proporciona fácil movimentação em Roma.Genuine Hotels.com guest review
Muy bien excepto por la regadera q no servía el retenedor de la regadera .Genuine Hotels.com guest review
"Roma in via veneto"
Speravo in un'ottima occasione perchè si pagava relativamente poco per un cinque stelle nel periodo di Natale, ma abbiamo avuto freddo in camera perchè il termosifone del bagno con il balcone era rotto. Gentilissimi tutti e buona la colazione. Grazie comunque.Genuine Hotels.com guest review
無料でワンランク上のスィートにアップしてくれました。 設備は古いですが、致命的ではなく、部屋はとても広く家族にはとても良いと思います。 3泊しましたが朝食は変化が乏しかったです。ただ、他のホテルに劣る訳ではありません。 wifiのアクセスは良好でした。 総じて価格比で割安感があると思います。Genuine Hotels.com guest review
今回は地下鉄を使わず、街の景色を楽しみたかったのでできるだけ徒歩で観光しました。ホテルはスペイン広場等徒歩で行けますし、夜はとても静かです。部屋は清潔感もあります。但しティッシュが部屋に有りませんので持って行かれるとよろしいかと思います。朝食もパン、フルーツ、チーズ、ヨーグルト程度に出ます(毎朝同じ内容です)ので、期待しなければ由かと思います。Genuine Expedia guest review
１階にHARD ROCK CAFEがあったので夜中にうるさいのではと心配しましたが、窓ガラスの厚さと建てつけの良さで静かに過ごすことができました。 風呂の仕切りガラスのミズきりが壊れていて、初日は床がびちょびちょになり、バスマットやバスタオルを追加して貰いました。 翌日修繕してもらい、その日からは快適に過ごすことができました。Genuine Expedia guest review
"Hôtel très bien situé et bons services"
La proximité de l'hotel et sa situation étaient parfait pour toutes les visites! Certaines à pieds, d'autres en bus (histoire de d'économiser les pieds!). Le personnel de l'hotel est toujours disponible et trouve tjs solution à d'éventuel problème! Ex pour la visite de la galleria borghese, il faut impérativement réservé, le concierge a fait sa très […] bien pour nous! Read moreGenuine Expedia guest review
O Hotel está dentro da expectativa.Genuine Hotels.com guest review
Muito boa, Ótima localizaçãoGenuine Hotels.com guest review
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