"Love it but would go somewhere new next time"
Beautiful hotel... but unfortunately when I booked this hotel I was booking multiple rooms and while I had to pay additional to do so to make sure they were all on the same floor... that was not what happened when I arrived with all my guests. They told us our rooms were on different floors (which after having to complain did they fix it to accommodate […] my original APPROVED request) I was also told we could have a late check out... but day of we were called and told we had to leave the room within 30 minutes and that ALL of our room keys had been deactivated. We spent well over $5k during our stay and we were treated like we were a burden. Very upset... too bad the hotel was so beautiful because I will never stay here again. Nor any of my guests. Read moreGenuine Expedia guest review
Loved my stay Staff was very helpful. Great restaurants.Genuine Hotels.com guest review
"Way Overrated!! (Not AT ALL like the one in LA!)"
Pros: Hotel has happening night life and pool parties. Decent food. Cons: Rooms extremely small (not even London or NewYork small) Really small pool Staff slow to fix issue: Hotel staff messed up and gave us a room facing the kitchen! while we prepaid for an overpriced upgraded Ocean view room! Took them a whole 24 hours to fix the issue (out of a […] 2 day vacation). Overpriced compared to other much better hotels in the area Old Hotel, not fully renovated, just covered up walls with these cheesy fabric First review I have ever submitted, but that is how disappointed I was. Not going back there. Read moreGenuine Expedia guest review
Everything about the SLS is great. Staff are friendly and helpful, the hotel is super cool, location is amazing, etc. The only slight negative is that a normal room is a bit small. If you are alone its fine, but with two people it's a bit tight.Genuine Hotels.com guest review
Loved it and will definitely be coming back. Convenient location, walking distance to everything and in the most happening spot of the city.Genuine Hotels.com guest review
"Best hotel in South Beach Miami"
Incredible service, beautiful hotel, very accommodating staff, great food/ambiance. Staff went above and beyond. Never experienced such good service. They made our reservations, dropped us off to restaurants, and gave us recommendations.Genuine Expedia guest review
"Cool hotel right on the beach"
Hip hotel with cool vibe. Room was very nice if a little cramped, but stylish, comfortable and great for a romantic couples getaway. A closet and bureau with room for a suitcase would have been appreciated more than the giant mini-bar assortment that no one really wants. The Terrance and Bazaar restaurants and Bar Centro was very good. Katsuya sushi […] restaurant was loud, touristy, and disappointing. The pool scene at the Hyde Beach pool was very cool and lots of fun, but be prepared to shell out at least $400-500 on the "bar minimum" to secure a coveted lounge chair or other space. Swimming in the pool is free (for guests), but that appears to be about the only thing that is. This seems to be par for the course in South Beach, so if you plan to come here, bring plenty of cash if you want to hang out at any of the hotel pools or nightclubs for that matter. Read moreGenuine Expedia guest review
My husband and I stayed at SLS for our 5th anniversary. What am amazing stay!!Genuine Expedia guest review
The bathroom was very tiny. The bedroom was very very tiny and felt like everything was on top of everything else, No real room to move around in. The restaurant didn't have top shelf liquor, but charged you top shelf prices. The staff at the pool side was very attentive and courteous. I definielty would not stay there again. I wasn't worth the mon […] ey. Read moreGenuine Expedia guest review
"Top Pick in South Beach"
This is top pick South Beach option. Romantic choice also. Bathrooms are not enormous, but shower is very comfortable. In room decoration and mini bar with lots of options. Beach view is gorgeous ( specially of you get a right corner room) and hotel has a very active restaurant/bar/nightlife. 2-3 Blocks from Lincoln Road.Genuine Expedia guest review
"I had a great experience"
great staff, really cool place, close to everything but at the same time, secluded so you could relax, highly recommendable,Genuine Expedia guest review
"Very disappointing - bad service!"
We upgraded to a villa since the standard rooms are the size of a matchbox. The room itself was great and the cleaning crew made sure it was perfect everyday. The rest of the experience left much to be desired. The food served on the beach was expensive and looked very unappetizing. The service in all restaurants was super slow. People all around were […] complaining about it so it was all across the board. We ran into a lady who ordered tea in a restaurant and while she waited for it to be served for 30 minutes her waiter came by 2 times musing "oh it's not been served yet?". When we were checking out we were overcharged $900 and were not given a summary of charges. We were told the receipt was going to be emailed - never got it. We only received a hard copy after we asked again. The whole places aspires to be uber-chic but the management (yes, it's the management I blame for it) forgets that simple old-fashioned service goes a long way. I will never stay at this hotel again. My friend and I talked to many other patrons and most of them shared the same sentiment. Read moreGenuine Expedia guest review
Response by SLS Hotel South Beach Thank you for taking the time to write a review and relay to us your experience at SLS Hotel South Beach. We take guest comments very seriously and though it pains us to hear your experience wasn’t positive, we see every opportunity as a chance to learn and to grow. Though situations like yours are rare, it is something we must always be vigilant about as we continually try to enrich your stay with the best boutique experience in South Beach, Miami. The next time you’re back in town, I would love the chance to personally make sure your next stay at our luxury hotel is an all-out success. Regards, Ayo Akinsete Hotel Manager
The hotel is in a great location and has amazing food and beverage amenities. The rooms are very small but the beds are comfortable. Would stay there again.Genuine Hotels.com guest review
"THE TIME OF OUR LIVES"
The SLS hotel made me feel right at home, from the time we cheeked in to the time we cheeked out. the staff made sure i was taken care of on a day to day basis. and through the classiest pool-parties and went with the Best EDM music witch i really enjoyed. I saw everyone having a good time all the time . My girlfriend and i had the time of our lives […] in miami this past year and we did it from a wonderful hotel! So thank u SLS for everything we love you! Read moreGenuine Expedia guest review
"Quality Hotel in South Beach"
The bed is too soft for me. The room that we first checked in had the toilet problem, it got flooded everytime we showered. After complained, we got upgrade to a better room that featured with ipad. Other than that, everything else is excellent. The location is perfect, it is at the middle of everything, Lincoln Road and Ocean Drive.Genuine Expedia guest review
"A not perfect spot for partytimers"
We stayed in this hotel for 10 days in January for a vacation. The rooms are pretty small since the building is an old Art-Deco one. Interior does look nice but the usability of the bathroom is far from perfect and sink in our room kept leaking the entire stay despite numerous complaints, flooding the entire floor in bathroom. The frontdesk was kind […] enough to offer some compensation for the problem but it is still not something you would expect in a luxury hotel. Also as everywhere in Miami Beach most of the goods come at additional price, that includes umbrellas and sunbeds on the beach. The hotel should be good for a party-maniac but is not really suitable for a regular vacation time at the ocean. Read moreGenuine Expedia guest review
"Great for young couples"
We are a young couple (31 and 26) who booked a 5-night stay at SLS Hotel. We had a phenomenal experience here -- from the classy facade (the entrance is packed with Lamborghinis and Ferraris during Winter Music Conference and is one of the most impressive on Collins Ave) to the friendliness of the staff, who upgraded us to an ocean-view room at no cost, […] to the eclectic style of the room (the geometric shapes and mirrors on the ceiling are a nice touch), to the fantastic location. As guests, we were given free passes to pool parties and evening events, which are quite impressive here. Downsides: I found the onsite restaurants & lounge underwhelming - you pay a fortune for tiny morsels of food that don't actually match the price level; drinks were good quality, alas no blended drinks or shakes... To wine & dine, best go to Espanola Way or Lincoln Rd nearby. Also, the minibar costs about as much as bottle service in a top nightclub, so BYOB. Read moreGenuine Expedia guest review
"SLS - UNDERSTAFFED !"
The hotel was VERY understaffed. It took forever to get drinks and food. The rooms were very small and had no closets. The only closet in the room was a free standing closet with 2 drawers and a mini bar in the middle of it. Further, the hotel doesn't tell you about this when you check in but on weekends they charge for seats at one of their better […] pools (the one closer to the beach). They charge 350$ for a bed for 2 people and 150$ for a single chair...you can use that money for a food and beverage minimum but what if you only want a few drinks and not a bottle? I've heard a lot of guests complain during my stay at the hotel. We will definitely not be returning there. I have been to many hotels in miami and this one is by far one of the worst ones I have been to. I would recommend Fontainebleau or Loews, they are both excellent hotels, far better than this one! Read moreGenuine Expedia guest review
"Is ok but not worth the money"
No balcony and you paying $400. Food price is high but all hotels in south beach re expensive. I recommend the perry when construction is over or the Eden roc for couples. If u single try clevelander or on a fancier side try the fountain blueGenuine Expedia guest review
Staff was very friendly and accommodating. Common areas were nice. Room was a complete dissapointment, barely enough room to turn around. 4th floor, lousy view. $9 bottle of beer and $20 mixed drink.....no comment.Genuine Expedia guest review
Response by SLS Hotel South Beach Dear Woody, I want to thank you for taking the time to share your feedback. Please accept my apologies for not being able to exceed your expectations. The room size in the Historic building are smaller than our villas. A few of the room categories are a bit roomier. Perhaps on your next visit I may personally provide tour of the larger room options. Again, thank you for taking the time to share your feedback. I truly appreciate it. Savor LIfe Slowly, Paul E. Cardona Hotel Manager
Rooms are very small for 2people no closets. The pool staff is fabulous best service I ever had. However even though you are a guest of the hotel they want to charge a 350 fee for a double lounge chair to sit by the pool. Or you need to spend at least 350 for the day at the pool. Not sure this is good business for paying hotel customers.Genuine Expedia guest review
"Reminds me of my dorm in college"
The rooms are tine for the price you pay. Other than a bed, which was comfortable, one should expect nothing. At best this is a three star hotel.Genuine Expedia guest review
Response by SLS Hotel South Beach I appreciate you taking the time to share your feedback. The rooms in the Historic building are cozy but our design team spared no expense with the amenities and fixtures in the rooms. I am glad to hear that you enjoyed the comfort of the bed. If you are ever back in South Beach I would appreciate an opportunity to show you our Villas which are located next to the hotel pool and have a small terrace. Thank you again for your feedback. I truly appreciate it. Savor Life Slowly, Paul E. Cardona Hotel Manager
The rooms are VERY small. There are no closets in the rooms which is ridiculous. I would not recommend staying there for more than two nights. It's good for night life and great for couples and single people. You don't have to stay there to do that. Very expensive drinks and not that spectacular. There are better options in this price point in Miami […] Beach. Read moreGenuine Expedia guest review
"Big problem with bathrooms"
The shower doesn't contain the water in. My room flooded every time I showered. Then my shoes were socked wet when I would use the bathroom.Genuine Hotels.com guest review
"Great location, fantastic feel, average sevice"
We loved the hotel itself but the staff needs to improve it's service levels.Genuine Hotels.com guest review
"Sassy weekend away without kids"
Rooms a bit tiny but very hip. The hotel is centerally located in South Beach and is the "IT" place to be.Genuine Expedia guest review
"nice for romantic"
nice pool, not many people hangin ard. great deco, and room was nice tooGenuine Expedia guest review
"great for couples and parties"
A great romantic experience overall. Stayed for 4 days. Bought some mixers at a local liquor store and made drinks in the room. The hotel brougth up (upon request) a bucket of ice, the 3 limes I requested, and a knife and cutting board to cut them on (a nice surprise) for free. Very nice people throughout the property. Food was expensive (breakfast […] for 2 was 50-80 bucks; I did not try dinner or lunch), but was excellent. Drinks made by the nearby day spa and served at the pool were expensive and not very good. The mojito ordered at the pool, was almost all ice. The place hops at night as many people beyond those staying there are attracted to the food and the other people. Ferarris and an Audi R8 in front with the valets, the attractive people, and soft techno seeming to emanate from teh very walls added to the atmosphere, The music fit the designer decor perfectly. The vibe was was funky, cool, clean, and fun. Would go again in a hearbeat. Read moreGenuine Expedia guest review
"Room = closet, but great service and facilities."
Tiny tiny room. But great pool and beach area and really good service. Would stay again but only for a day or two max at a low-ish price.Genuine Hotels.com guest review
"Not a family friendly hotel."
Rooms are so small that I bumped my knees into the sharp corners of the beds twice during the first two days. No closet in the rooms. No hotel parking. Instead you pay $45/day for valet parking. No access to the beach. Unbelievable prices in the restaurant - $100 for breakfast for 3 people. You could get more quality for your buck elsewhere.Genuine Expedia guest review
"Nice Location & Staff, Small Room, No Amenity@nite"
- Small room for a king size bed - Pools are closed after sunset - Noisey Construction in the pool area was going on for 2-3 days - Private parties are going on at nights in the pool area that you are not permitted to join - Fantastic location - Very nice staff - Fridge was not working at all for the first half of my trip and was not working properly […] for the second half - Very small window to call it "ocean view room" Read moreGenuine Expedia guest review
I liked the Hotel, rooms are very small, but the property is nice and convenient.Genuine Hotels.com guest review
My new #1 hotel in South Beach! The service, the property and the dining options are not to be missed. Spa services also great. Prime location...near everything!Genuine Hotels.com guest review
"Nice place... beautiful new hotel."
Hotel was beautiful and new. There was a general apathy from the staff that was a bit strange. However, the new GM, Tomas, went above and beyond at the end of our stay and made the whole thing 10x better. For the inexpensive rate and the quality of the place, it was certainly worth the money. However, if I was paying for rack rate, I might be a bit […] annoyed by the service. On several occasions, we called down and asked for something and never received it. We also had a bizarre circumstance where someone knocked on our door at 9am and asked us if we wanted to order breakfast or dinner? Staff downstairs noted it, but we never did find out exactly why that happened? I'd say that the hotel itself is experiencing some growing pains, but has the promise of being one of the top hottest hotels down there. Read moreGenuine Expedia guest review
"I travel often and this hotels is one of the best"
I travel often and this hotels is one of the best we have stayed in!!Genuine Expedia guest review
"More space wanted"
Very nice stay in this very hip hotel . Room was definitely very small with no real closet . So be prepared to live "in" your suitcase . Bathroom small although large shower.Genuine Hotels.com guest review
"Wonderful girls trip"
I don't usually do ratings but the hotel was extraordinary! It was out first time in south beach, and the service was great! Will definitely go back againGenuine Expedia guest review
"SLS staff is fantastic!"
Service and staff were great. Property is nice, restaurants are good. Nothing negative at all to say. Will be going back again.Genuine Expedia guest review
"Not a relaxing hotel"
If you are going to Miami to relax by the pool and enjoy swimming this is not the hotel for you. They blast the music so loud that you don't know whether you're at a hotel pool or at a nightclub.Genuine Expedia guest review
Over priced. Had to change rooms, sink leaked all over the floor, safe wasn't even secured to anything. Next room was ok but we went from ocean view to air conditioner view. Meals at hotel were high priced but found a good place across the street. Had to call the desk everyday to get our room cleaned. The housekeeping never came unless we called at […] 7pm in the evening. However when it was checkout time they came like 4 times early in the morning, Next time I will stay at a resort that has better places to eat and at a slightly lower price. Read moreGenuine Expedia guest review
"So far my best Hotel Stay in NORTH AMERICA!!!!"
The entire staff was outstanding! From the arrival of our taxi to the doorman holding the taxi door as we were leaving this unbealivable hotel.Genuine Expedia guest review
"Small rooms large price"
Rooms are TINY TINY TINY ok the rooms are small and the drinks are $18 and beer $8 the beds are comfortable but you are in a caveGenuine Expedia guest review
"great for couples"
Just awesome, great hotel, great staff, great locationGenuine Expedia guest review
Hotel was new and very clean. The rooms were very small even for South Beach standards. Great pool, concierge and "house cars"Genuine Expedia guest review
This hotel is for me one big disappointment. At the beginning I was offered a room different from that for what I paid. Instead, the ocean view I could see from the window installation for air conditioning and other ventilation devices. After my many discussions with hotel staff eventually managed to replace the room to another. In addition, the hotel […] has blocked my credit card in the amount of $ 1,500 to an unknown destination. I spent in this hotel for 3 days and despite information that the amount was erroneously debited from my account in this case nothing has been done. No one I do not recommend this hotel. Read moreGenuine Expedia guest review
The food is horrible and the rooms are way too smallGenuine Hotels.com guest review
Very nice hotel and no surprise because it's a sbe property. Even though I didn't really get to explore the hotel due to business meeting and a short stay...the service was great and the hotel design was unbelievably beautiful.Genuine Hotels.com guest review
It was a great experience! The stuff is very friendly and helpfull, the pool is beautiful and restaurants on the site are amazing! Even though rooms are small, they are very beautifully decorated and have a cool mirror on the ceiling. Would def recommend to everybody!Genuine Expedia guest review
"Great for Couples"
Very Chic Hotel..Great Location..Rooms smaller than expected. Staff very kind and giving of information.Genuine Expedia guest review
The hotel was pleasing to the eye, the staff was accommodating. Only complaint was to get coffee they wanted you to sit in dining area. Starbucks 3 blocks away. When I asked for coffee they accommodated me with a cup and accessories free of charge to take to my room.Genuine Expedia guest review
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