"Not a family friendly hotel."
Rooms are so small that I bumped my knees into the sharp corners of the beds twice during the first two days. No closet in the rooms. No hotel parking. Instead you pay $45/day for valet parking. No access to the beach. Unbelievable prices in the restaurant - $100 for breakfast for 3 people. You could get more quality for your buck elsewhere.Genuine Expedia guest review
"Nice Location & Staff, Small Room, No Amenity@nite"
- Small room for a king size bed - Pools are closed after sunset - Noisey Construction in the pool area was going on for 2-3 days - Private parties are going on at nights in the pool area that you are not permitted to join - Fantastic location - Very nice staff - Fridge was not working at all for the first half of my trip and was not working properly […] for the second half - Very small window to call it "ocean view room" Read moreGenuine Expedia guest review
I liked the Hotel, rooms are very small, but the property is nice and convenient.Genuine Hotels.com guest review
My new #1 hotel in South Beach! The service, the property and the dining options are not to be missed. Spa services also great. Prime location...near everything!Genuine Hotels.com guest review
"Nice place... beautiful new hotel."
Hotel was beautiful and new. There was a general apathy from the staff that was a bit strange. However, the new GM, Tomas, went above and beyond at the end of our stay and made the whole thing 10x better. For the inexpensive rate and the quality of the place, it was certainly worth the money. However, if I was paying for rack rate, I might be a bit […] annoyed by the service. On several occasions, we called down and asked for something and never received it. We also had a bizarre circumstance where someone knocked on our door at 9am and asked us if we wanted to order breakfast or dinner? Staff downstairs noted it, but we never did find out exactly why that happened? I'd say that the hotel itself is experiencing some growing pains, but has the promise of being one of the top hottest hotels down there. Read moreGenuine Expedia guest review
"I travel often and this hotels is one of the best"
I travel often and this hotels is one of the best we have stayed in!!Genuine Expedia guest review
"More space wanted"
Very nice stay in this very hip hotel . Room was definitely very small with no real closet . So be prepared to live "in" your suitcase . Bathroom small although large shower.Genuine Hotels.com guest review
"Wonderful girls trip"
I don't usually do ratings but the hotel was extraordinary! It was out first time in south beach, and the service was great! Will definitely go back againGenuine Expedia guest review
"SLS staff is fantastic!"
Service and staff were great. Property is nice, restaurants are good. Nothing negative at all to say. Will be going back again.Genuine Expedia guest review
"Not a relaxing hotel"
If you are going to Miami to relax by the pool and enjoy swimming this is not the hotel for you. They blast the music so loud that you don't know whether you're at a hotel pool or at a nightclub.Genuine Expedia guest review
Over priced. Had to change rooms, sink leaked all over the floor, safe wasn't even secured to anything. Next room was ok but we went from ocean view to air conditioner view. Meals at hotel were high priced but found a good place across the street. Had to call the desk everyday to get our room cleaned. The housekeeping never came unless we called at […] 7pm in the evening. However when it was checkout time they came like 4 times early in the morning, Next time I will stay at a resort that has better places to eat and at a slightly lower price. Read moreGenuine Expedia guest review
"So far my best Hotel Stay in NORTH AMERICA!!!!"
The entire staff was outstanding! From the arrival of our taxi to the doorman holding the taxi door as we were leaving this unbealivable hotel.Genuine Expedia guest review
"Small rooms large price"
Rooms are TINY TINY TINY ok the rooms are small and the drinks are $18 and beer $8 the beds are comfortable but you are in a caveGenuine Expedia guest review
"great for couples"
Just awesome, great hotel, great staff, great locationGenuine Expedia guest review
Hotel was new and very clean. The rooms were very small even for South Beach standards. Great pool, concierge and "house cars"Genuine Expedia guest review
This hotel is for me one big disappointment. At the beginning I was offered a room different from that for what I paid. Instead, the ocean view I could see from the window installation for air conditioning and other ventilation devices. After my many discussions with hotel staff eventually managed to replace the room to another. In addition, the hotel […] has blocked my credit card in the amount of $ 1,500 to an unknown destination. I spent in this hotel for 3 days and despite information that the amount was erroneously debited from my account in this case nothing has been done. No one I do not recommend this hotel. Read moreGenuine Expedia guest review
The food is horrible and the rooms are way too smallGenuine Hotels.com guest review
Very nice hotel and no surprise because it's a sbe property. Even though I didn't really get to explore the hotel due to business meeting and a short stay...the service was great and the hotel design was unbelievably beautiful.Genuine Hotels.com guest review
It was a great experience! The stuff is very friendly and helpfull, the pool is beautiful and restaurants on the site are amazing! Even though rooms are small, they are very beautifully decorated and have a cool mirror on the ceiling. Would def recommend to everybody!Genuine Expedia guest review
"Great for Couples"
Very Chic Hotel..Great Location..Rooms smaller than expected. Staff very kind and giving of information.Genuine Expedia guest review
The hotel was pleasing to the eye, the staff was accommodating. Only complaint was to get coffee they wanted you to sit in dining area. Starbucks 3 blocks away. When I asked for coffee they accommodated me with a cup and accessories free of charge to take to my room.Genuine Expedia guest review
"Gorgeous hotel with Fabulous staff and amenities"
Beautiful new hotel in South Beach. Gorgeous lobby, pools, beach, bar, food! Great staff! Looking for an excuse to travel to Miami again just to stay there!Genuine Expedia guest review
"perfetion in the heart of sobe"
sheer perfection. service was AMAZING. highlights were :melody @ hyde beach, julio @ the concierge desk, nicole @ front desk and PEDRO @ JOSE ANDRES. These guys made our trip extra special!Genuine Expedia guest review
"Excellent customer service"
Pricey but excellent customer service and cleanliness.Genuine Expedia guest review
"Great hotel for couplest."
They have a very good services. I will recommind to make some changes in food menu.Genuine Expedia guest review
Very neat, contemporary style. People are friendly and very helpful. Very convenient location, close to Convention center and shipping, restaurant area.Genuine Expedia guest review
"Great hotel for single couples"
The SLS Hotel was awesome. Good service and everything. I can't say one bad thing about this hotel. Best service ever. Thank you SLS Hotel for making our Honeymoon great and enjoyable.Genuine Expedia guest review
"Birthday get away"
The hotel has an amazing decor and the staff was excellent! Randy and Andres were a great help. It was my birthday and I was upgraded to an ocean view room. The rooms are very small but nicely decorated. No closet (yes that is possible). We had a hanging rack with about 8 hangers. The bar is great very pricey (but expected for Sobe). The location is […] awesome if you prefer being away from the madness. If space is an issue and you can afford the villas then that would be your best option. I traveled with a girlfriend and the room was cramped, no space to put the luggage or drawer space. Probably the smallest room I've ever stayed in. If that's not an issue for you then go for it! Sexy scenery and people Read moreGenuine Expedia guest review
The hotel is located on the corner of 17th Street and Collins, gorgeous! They're staff are so friendly! I felt welcomed the moment I stepped out of my car. I really recommend this hotel.Genuine Expedia guest review
This is a new hotel in south beach and is beautifully done. My husband and I came for a long weekend and intend on returning soon. The staff is wonderful. Upon arrival Leo at the front desk secured us a reservation at the on site restaurant Bazaar ( keep in mind this was a Friday). The pool/Hyde Beach staff were equally accommodating ( namely BeBe). […] Everyone was so friendly definitely get seats at Hyde they are reduced price for hotel guests (the price of chairs go toward food and drinks purchased). The hotel is pricy however keep on mind this is Miami ( we are from NYC so for us it is day to day life) and you need to be prepared to spend if you come here. You will not be disappointed staying at the SLS! Read moreGenuine Expedia guest review
"July 2012 visit"
Beautiful, but sooo expensive. $47 for 2 drinks and $117 for a pitcher of Sangria is out of my league. Fun though. .Genuine Expedia guest review
"Amazing two night stopover"
We stayed at SLS for a two night stopover from London, on our way to Brazil, and had a fantastic time. The hotel is cool, young and hip. Dinner at the hotels's restaurant 'Bazaar' was one of the best we've had in a long time. We let the waiter order for us and he did a great job! Everything was delicious!! The beach is beautiful (although a vagrant […] tried to steal our bag whilst we were in the sea so don't leave things unattended!- this was our fault entirely but the hotel manager gave us a complimentary round of drinks anyway and dealt with the matter as best as he could) the pools have a really fun vibe and the staff were so lovely to us it felt like we were getting special treatment the whole time! Also got upgraded to a sea view room which was a nice touch. Highly recommend this hotel if you want to be in on the action and meet classy, fun and the best people in Sobe. Read moreGenuine Hotels.com guest review
"Nice hotel, great location but bad service"
Hotel was very nice, my room was cool and had some neat features. The staff did not match the price you pay for their services. there was only one waitress at the pool and close to 50 guests trying to get service. everyone was complaining as it took 1 - 2 hours to get a drink or food and then you would get bombarded with kitchen staff bringing out food […] that is not yours asking if u ordered it. I found the food at both restaurants and at the pool where way under proportioned and left me still hungry especially for the price. Hyde is a cool spot on Thursday nights. The bar out side is great for after dinner drinks any day of the week and is one of the only bars I could find a bloody creaser. Read moreGenuine Expedia guest review
"A Hollywood experience"
Even though we stayed in Miami, It felt Holywood, the beach, the pool party's, restaurants and luxury treatment. The SLS makes you feel like an A list celeb. Thank you SLS for making our Miami experience so memorableGenuine Expedia guest review
"Excellent hotel for its restaurants, bars, pool"
Loved everything except the SLS has the smallest rooms I've ever stayed at in North America. However It didn't really matter because we spent our days at the pool party and dinners in their restaurants and nights in their club and the shower in the room is the biggest and best thing about it.Genuine Expedia guest review
"Great boutique hotel"
Cleanliness was great. Rooms are small. Hyde beach is fantastic. Washroom/shower is awkward. Location is amazingGenuine Hotels.com guest review
"Way over priced...not worth it."
Many more places on the strip to go to before this hotel. Overpriced in every way. $80 for 2 burgers and 2 drinks, hotel rooms are tiny, bathrooms small. Everyone talks about the pool parties at Hyde...it's a bunch of washed up partiers trying to hold onto their youth. It was an embarrassment just to be there. Would never go back.Genuine Expedia guest review
Response by SLS Hotel South Beach Thank you for taking the time to review SLS Hotel South Beach your feedback is greatly appreciated and taken very seriously. Although it pains me to hear that you did not enjoy your stay, we will take all of your points and use them to improve as a hotel. I agree with you that we do not have the biggest rooms on the beach, however we do offer villas that have significantly more room that our standard rooms. I hope that we will be able to welcome you back to the hotel to turn things around Regards Ayo Akinsete Hotel Manager
No hanging space, awful food 3 times, broken glass on bedroom floor , awful treatment off staff treated like criminals ,the complaints go on and on manager failed to get back to any of us during and after our holiday. Il be staying at my usual hotel the one and only Delano , i will say the pool party on sat was good fun but the hotel was upsetting […] . Read moreGenuine Expedia guest review
Response by SLS Hotel South Beach Thank you for taking the time to review SLS Hotel South Beach your feedback is greatly appreciated and taken very seriously. I am very sorry to hear that you did not enjoy your time while on property and that you did not feel a warm welcome from the staff. Rest assured all of your concerns will be addressed with management. At the hotel we pride ourselves on exemplarily customer service and I am profusely sorry that we did not meet your expectations while on property. I hope that we will be able to welcome you back to the hotel to turn things around Regards Ayo Akinsete Hotel Manager
Chic rooms but bit on the small side. Stylish boutique hotel good service and fabulous pool scene. Ideal for mid 20-40s who want to mingle, lounge & party. Perfect south beach location near all best hotels and clubs.Genuine Expedia guest review
"Best hotel in South Beach"
My second stay in one year at this hotel and I will definitely be back next year. Hotel is perfect all-around. Restaurants are great. Pools are beautiful. Beach is clean and quiet. Rooms are clean and very cozy. Service is very good.Genuine Hotels.com guest review
"SLS Hotel....superb in every way."
I travel extensively with my work, this was however a holiday break for me so I was spending my hard earned coin.....I was not disappointed. The staff make this place the most amazing experience I have had the pleasure of enjoying. The food, surroundings and location are all easily the best in breed without hesitation, this is easily four stars in my […] book. The extra star would have to be the staff, whatever process you guys use to select and train your people keep it up! Read moreGenuine Expedia guest review
"Beautiful but a bit too pretentious"
Hotel is very charming and well-kept but far from inviting and comfortable. It tries too hard to be hop and cool. The boutique hotel rooms are just too small for more than one person. Noise from the hallway is a constant issue. The staff, which I read about alot on here before I went, was hit and miss. Lamar and Leo at the front desk were terrific, […] each personable and helpful. Some of the wait staff was a little too lax and comfortable, others just obnoxious. But isn't it like this at a lot of places? Overall, nice place, not ideal for comfort and pleasure. Read moreGenuine Expedia guest review
Hotel staff were extremely good. The restaurant in the main dining room is superb! The main pool is terrific and the beach is also very good. Beach staff seem helpful but can't deliver drinks on time. (two days running we waited 2 hours to get water, another time it didn't arrive - yes we do tip!). Party pool turns into a real party most afternoons […] and especially at weekends. Unfortunately when relaxing at the main pool the music gets drowned out by the party pool music. Veranda bar and restaurant also very good. Great spot for breakfast and evening drinks. Read moreGenuine Expedia guest review
"best 40th birthday every"
Very Sexy hotel. Loved our stay. We traveled with 2 other couples and we had a great time.Genuine Expedia guest review
Great hotel too many people who do not stay at the hotel come in.Genuine Expedia guest review
"close to shopping & beach"
the hotel is really beautiful the rooms are stunning, and so is there pool area etc, its right on the beach and on the main shopping rd,only thing I didnt like was that the passage way to your rooms are dark black carpets black walls etc so it makes it look dark and dingy the complete opposite to the feel of what the hotel is really likeGenuine Hotels.com guest review
"Royal weekend in Miami Beach"
Very elegant and sleek hotel. Nice decorated inside and in the rooms. The outside is very nice decorated as well The staff is great , especially the manager Sinem and the concierge Sebastien. Thank you all for a nice vacation!Genuine Expedia guest review
"Nothin' But Class"
Had a great 4 day stay here and would go back any day. Friendly staff and great atmosphere. Definitely for a younger crowd. The highlight is the restaurant in the main lobby (Bazaar), amazing tapas style food! So good we ate there two nights in a row.Genuine Expedia guest review
Superb location , on the beach near all the attractions In south beach . Room is abut small specially with a child .Genuine Expedia guest review
"Worst value per square foot on the strip"
Tiny, odor filled room, dysfunctional plumbing, toilet that never worked properly. No pool chairs in the sun to sit at without paying a minimum charge. Late checkin, refusals to help with late checkout. Overall, a very uncomfortable and disappointing stay. Far better value to be had at almost any other sobe hotel.Genuine Expedia guest review
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