we always plan a stop at the Gaylord if we are going through Nashville on the way to or from our final destination. great placeGenuine Hotels.com guest review
If only I had read some of the previous reviews BEFORE booking this overpriced hotel! The interior grounds are lovely and this is what you are paying for. Better idea in my opinion, would be to come here for a "Day Trip" (their breakfast buffet is wonderful, albeit expensive!) and pay the $22.00 parking fee, (you'll pay for this EXTRA as a hotel guest […] too) tour the interior garden areas for photo Ops and then stay somewhere else for a whole lot less money. The hotel restaurants are mostly only so-so, and extremely expensive , according to other reviews on Travel Advisor and Yelp. We stayed at the hotel but went off campus to a better rated restaurant. It has a touristy, Disneyland feel and was not the luxury accommodations that I had expected for nearly $400.00 per night. Lots of "extra" charges at checkout that were not anticipated. Read moreGenuine Hotels.com guest review
I would never stay at this hotel again. We waited in line to register for an hour. When we finally registered, we requested to be by the pool to use that evening. We were placed in a room the furthest possible place from the pool that was open in the evening. (Why on earth would the staff place us by the "back pool" that closes at 6 when we specifically […] requested to be near the pool so we could use that evening.) The directions by staff to get to our room was not clear. It was a half hour walk to our room from the registration desk. The staff could have told us to pull our car closer to our room. The directions within the facility are confusing. It was a horrible experience. I would never stay there again. Read moreGenuine Hotels.com guest review
Loved the resort and how it was laid out. Did have a major problem with our room and the fact that two of the three nights we stayed there we were unable to get a good night sleep. There was something in the vent that made a very loud and consistent noise. Called engineering at 6:30 am the second day of our stay and he attempted to fix the issue. He […] did not fix, but did slow down the noise as it came back the following night. Called again at about 5:00 am the next morning, but engineer arrived and the noise had stopped before he arrived. Read moreGenuine Hotels.com guest review
"Grand Ole Opry"
Hotel was excellent.! Valet parking was a bit pricey, but convenience was worth it. Accomodations were great. Woukd definitely stay there on next visit.Genuine Hotels.com guest review
Room was nice. But dust was on headboard. My ice machine didn't work on floor. Hotel was clean and my toilet kept runningGenuine Hotels.com guest review
wonderful place. excellent serviceGenuine Hotels.com guest review
"Great place to stay, especially going to Opry"
Beautiful interior- we've never stayed in a hotel like this. There were thousands of trees and plants, waterfalls, and a boat ride that was all inside. Our room had a view of this- like looking out at New Orleans Style in our area. The grand Ole Opry show we went to was right next door (definitely see the show). Pricey but worth a night's stay.Genuine Hotels.com guest review
Took an hour to check in as line was long and they were under staffed. When checked in they mentioned that room keys were very sensitive which was understatement. We had to get keys replaced twice after having spent day out and coming back exhausted to find they didn't open door. The hotel lobby was no where close to rooms so I had to spend another […] 30 minutes getting replacement keys. I travel frequently and never had it happen twice.Valet parking was a nightmare every time you tried to get car you would wait up to 30 minutes. You never knew if anyone was actually getting car as no one made eye contact. You had to stand in 100 degree temps waiting for car. When you call for room service the phone goes dead. After several attempts I called operator who was no help. Eventually got through to room service after 15 minute delay. Food was not impressive and took over an hour. Room cleanliness was not great. The air vents in bathroom had dust build up that was disgusting. My room had two queen beds which were on a wooden frame that made creaking noise whenever you moved. I woke up several times due to noise. The room a/c thermostat was not correct and showed room at 69 degrees but it was closer to 80 degrees. Too hot to sleep. Shower curtain rod had rust and tile had mold in bathroom. Toilet paper holder was broken so toilet paper roll fell off constantly. Room cleaners woke us up before check out time on first night even though we were booked 7 days Read moreGenuine Hotels.com guest review
"3 thumbs up"
I absolutely love this place!!! This is our third time staying here. Very beautiful. Once you stay here you wouldn't want to stay anywhere else. They have all you need. I did see crumbs on the floor in the hall, but this is the first of 3 visits. The room we stayed in was basic. It had a mini Frigidaire but no microwave to heat your food once you've […] returned to your room. Overall I think it is the best in Nashville Read moreGenuine Hotels.com guest review
"Great resort hotel"
Loved the hotel amenities; we had to call maintenance several times over 4 days for a leaking sink, stuck sink stopper, nonworking safe, but all problems were fixed promptly. Hotel hallways need updating but the rest of the property was beautiful. Great family trip.Genuine Hotels.com guest review
My stay at Gaylord Opryland was very relaxing, the staff was helpful and friendly. The property offer many dining options and is clean.Genuine Hotels.com guest review
"Great for conventions, lots of people everywhere"
The hotel is great for conventions and bringing lots of people together, but for two people wanting to vacaton, it is overwhelming. Thousands of cars in the massive parking lot and had to walk a LONG way to the reception and every day to our room. Took an hour to check in despite dozens of people in reception. Lots of people everywhere. It was clean […] and organized but continually used the map to know where to go and how to get back to our room. Convenient to Grand Old Opry and nice mall, though long walk. Read moreGenuine Hotels.com guest review
"Only room without a view"
Beautiful resort. Unfortunately I think we were the only people with a rooftop view. Very disappointing!Genuine Hotels.com guest review
"Very slow check in!"
Our check in was at 3. After waiting in line 20 min to check in, it took an hour of sitting in the lobby before we got our room key. After that it was very nice. Loved dinner at the Jack Daniels restaurant!Genuine Hotels.com guest review
"Just enjoy staying there anytime"
Beautiful placeGenuine Hotels.com guest review
"Very, very poor customer service. Staff is AWOL."
Very beautiful, very expensive, too large, poor service and we do not plan to return. Took nearly an hour to check in! Closet was too small to fit a standard shirt hanger. Finding anything was like going to Disney World. Might be OK if you are looking for entertainment but if you are just wanting a nice place to stay keep looking!Genuine Hotels.com guest review
"All inclusive hotel."
You don't ever have to leave the hotel! Many fine restaurants, stores, pools, a spa, gym, and you can even take a boat ride! Absolutely beautiful inside with all kinds of tropical plants, walkways, buildings, and waterfalls. However, the rooms are average. They are on the small side but clean. We didn't spend much time in the room anyway. Breathtak […] ing! Read moreGenuine Hotels.com guest review
we loved it That was the 2nd time we have stayed and we will do it again in a heart beatGenuine Hotels.com guest review
An amazing place, much more than a hotel- an experience! And, the convenience to the Grand Ole Opry as well as downtown Nashville. We had the very best bus driver, Toni, who gave us so much information about the area as she gave us a ride in and out of town. We look forward to a trip back out there from California.Genuine Hotels.com guest review
"will go again!"
loved it. service was excellent. hotels was clean. restaurants were great. walking distance to the Opry and just a 10 minute drive into Nashville.Genuine Hotels.com guest review
"Fine - nothing great"
The hotel is beautiful to see but there is nothing special to staying there. You could pay to park and spend the afternoon walking around and get the same benefit. The beds were not comfortable. The restaurants are overpriced and many were not open. Game room was lame. Pools were fair - nothing special. Glad we went but no need to go back.Genuine Hotels.com guest review
I was very displeased with my stay. I was celebrating my 16th wedding anniversary. I stood in line 2 hours for a room that was extremely over priced. Marriot is a corporate sponsor of AT&T, but I was not given any discount or compensation for the inconvenience. If I had not committed to staying their with my wife, I would have cancelled our stay. The […] room was clean and the scenery was very nice. I recommend visiting the hotel, but discourage staying overnight. Read moreGenuine Hotels.com guest review
Absolutely gorgeous hotel. Loved all the restaurants (there are 10 of them!) and the beautiful river that runs through the atrium. The only negative thing is that the hotel is so big, it takes about 15 minutes to walk to your room! Staff was very friendly and helpful.Genuine Hotels.com guest review
I had read scathing reviews on our way to the hotel, but I found nothing but courtesy, cheerfulness, and helpfulness from every staff member. The room was adequate, but the hotel is SO BIG, we often had to check maps for where we were and where we needed to go.Genuine Hotels.com guest review
"huge hotel -- mediocre service and staff"
Not much. Little things impress me. Like your closets are not deep enough for your hangers which must hang at an angle. Your elevator signs warn "do not use in emergencies" but never show where the nearest stairwell is. Your arrival and departure attitude is "force guests to use the valet service" because they are the only people with authorized access […] to the luggage dollies. The hotel floor map that you hand out is terrible, as if someone drew it poorly and too small and you never took time or budget to improve it. Your guest assistance is unacceptable, such as helping guests get from place to place. For example, how do I get from your hotel to the General Jackson? I never saw anything that shows how easy it is -- just across a parking lot. Why can't you explain such things in a tri-fold brochure? For all the other hotels and motels in Nashville and the abundance of public parking, we're disinclined to ever stay at Gaylord Opryland again. Management really needs to do a better job. Read moreGenuine Hotels.com guest review
"Great hotel! Check in? Ugh...."
Good news. The hotel experience was wonderful. Beautiful atriums, clean rooms, good restaurants. Not so good news. The check in experience was terrible. It took over 45 minutes to get checked in. The lobby had three different check in areas and only two were open. Even this wasn't enough to keep the lines moving. And this was a Wednesday!Genuine Hotels.com guest review
The Hotel is absolutely lovely and restaurants superb! The gardens are definetly the must see of the hotel. We booked our trip on-line with a special request to not be at the end of the hallway and close to main area AND a view that was not a parking lot. These requests were not even acknowledged or honored. AND yes we were the very last room down a […] long long hallway overlooking a parking lot. Also additionally charged for amenities such as water, the coffee maker in all hotel rooms, and WiFi (all of which we did not use.) These "amenities" are FREE elsewhere. Read moreGenuine Hotels.com guest review
"Good place to stay"
Very nice place. Has low water pressure in shower, internal restaurants are over priced other than these 2 items this would be a top 10 contender. We would definitely stay here again.Genuine Hotels.com guest review
"Fantastic service. Rooms were roomy and very nice"
Service was great got upgraded to garden view room. Rooms were very nice and roomy. Cannot wait to go back.Genuine Hotels.com guest review
Service was excellent. Restaurants were great. Hotel is beautiful. There was dried toothpast on my bathroom faucet that was there when I checked in and was not cleaned my entire stay, other than that the room and view were wonderful. Would definitely return.Genuine Hotels.com guest review
"Ok for a 1 time experiance"
Neat to see and experiance but overpriced and the rooms are outdated.Has the feel of being at a airport convention center.Genuine Hotels.com guest review
"Fantastic service, BUT------"
Our Garden room was outdated and small. Half of the one chest of drawers was taken up by refrig and safe.....there was no place to put unpacked articles. Bathroom area very small. Only one small closet which was taken up by ironing board, etc. AND....poor cell phone reception in room. Had to go outside to call home. Also extremely slow PC internet...service […] charge for faster speed!!!! Unbelievable in this day and age. The atrium is gorgeous, and that is the attraction. Valet service was prompt and courteous. Read moreGenuine Hotels.com guest review
"Great place to stay"
Great place to stay. Fantastic service. So much to do, we'll definitely be back!!Genuine Hotels.com guest review
"A All Around Wonderful Get-away!"
It was the perfect time off that was needed! We will be coming back!! Cleanliness of room/hotel 100% Quality of service 100% Hotel amenities 100% Hotel location 100%Genuine Hotels.com guest review
Outstanding hotel, but long check-in lines.Genuine Hotels.com guest review
"Disapointed this time :-("
The first time we stayed at the Gaylord, we were very impressed: service good, clean room, beautiful surroundings. But this time I happened to check in when a 500+ convention goers were also checking in. I waited in line for one and one half hours. Not happy. Also disappointed that when turning down our covers on the bed, there was very fine sprinkling […] of sand on our sheets. Also no toilet paper to be found. I'm really not a picky person, but for the price we paid, I really expected more. We won't be staying here again when we go to the Opry. Read moreGenuine Hotels.com guest review
MY STAY WAS AWESOME THIS IS MY ANNIVERSARY SPOT WE BEEN COMING HER FOR TWO YEARS STRAIGHT AND IT GETS BETTER EVERY TIME, PLEASE KEEP UP THE GOOD WORK, SEE YAH NEXT TIME..HOPE IT KEEPS GETTING BETTER AND BETTER, I LOVE THIS RESORT, JUST WISH THAT THE SHUTTLE WOULD TAKE UP A LITTLE BIT FARTHER OUT SINCE WE BEEN DONE TRAVEL FAR OFF ITS WOULD BE NICE TO […] GET TO GO PLACES IN SITE SEE WITH OUT DRIVING, BUT ALL IN ALL ITS A WONDERFUL PLACE......LOVE IT JUNE IS OUR MONTH TO COME, AND WE WILL BE COMING NEXT YEAR, IF THE LORD'S WILL....AND I WILL BE BRINGING COUPLES LIKE SIX OR SEVEN COUPLE NEXT TIME SO WONDER IF WE COULD GET A DISCOUNT BECAUSE I'VE BEEN BRAGGING PLEASE CONTACT ME.....THANKS, Read moreGenuine Hotels.com guest review
Beautiful resort. There is nothing I would change. Really enjoyed walking around the beautiful gardens, & waterfalls without having to deal with the heat outside. Loved our stay!Genuine Hotels.com guest review
Beautiful!! Loved staying here. Very large, quite loud, and very expensive, but well run and enjoyable. They do a good job of accommodating large numbers of people.Genuine Hotels.com guest review
"I loved everything!!"
Too good to be true! I've already told several of my friends, especially those into country music, that they absolutely need to go to this resort on their next vacation.Genuine Hotels.com guest review
It was not a hood choice of staying just one night way over priced and too bigGenuine Hotels.com guest review
Our room didn't get serviced every day - because of busy weekend. Employees do not all know what is going on. when asked questions about Shuttle every one we asked had a different information to give. Of course the only ones that knew was at front. Shuttles refused to take us to downtown during the CMA Festival - just to drop us there, we were not able […] to get tickets for it. Read moreGenuine Hotels.com guest review
We stayed for the CMA festival. We loved walking through the atrium to our room each time. It is like an oasis. As other reviews stated, there was a resort fee AND a separate parking fee. I'm not a big fan of additional fees and won't stay there again because of it, but it was cool to experience....once.Genuine Hotels.com guest review
"Close to Grand Ole Opry"
Beautiful hotel with indoor fountains, lovely interior.Genuine Hotels.com guest review
"Osama Bin Laden should have hidden here"
Jimmy Hoffa could be buried here. And they could tell you where to find him, but if they give you the map that the hotel provides, he will still NEVER be found. If Jack Bauer tried to download the map of this place into his cell phone, it would blow up. We've stayed at many places, large & small, and this was by far the most difficult place we've ever […] tried to navigate. It sprawls out everywhere, and while they made meager attempts to help you navigate, it still isn't enough - especially if you are exhausted from traveling & just want to get to your room. According to their brochure, the employees are subjected to something called the STAR program, which is an acronym like something from The Office, designed to prevent employees from treating customers the same way that they are treated by their employer. If you stay here & plan to keep your sanity, plan on using & paying for valet parking & other staff to help you navigate their system. Accessing your car will mean a wait or a long walk depending on whether you decide to valet or self-park, which is expensive for this locale. If you are planning on coming & going this is a massive hassle at best -make another choice. This place is intended to be a total destination, like Disney World, not just someplace to stay for a night or two while you do other things. If you can manage to find your room and your car, and have a good budget to work with, you will find the campus itself easy to find from the highway and the room clean. Read moreGenuine Hotels.com guest review
the Gaylord is a 5 star hotel everything was done to perfection cant wait until next timeGenuine Hotels.com guest review
"WEEKEND GET AWAY"
What a great weekend get away. Loved our stay. Only thing I would like to comment is.....VERY CONFUSING to get around your first day. Finding your room is an adventure. My suggestion to the management would be to create an app for your guest to download to their phones and give step by step directions around the hotel. Food was great. Atmosphere relaxing […] throughout. If you are a spa person or have never tried your experience will be wonderful. They are attentive to all your needs and you never feel rushed. Will defiantly go back! Read moreGenuine Hotels.com guest review
"Ok - But Expensive"
The cost does not necessarily relate to the luxury of the hotel. The attrium areas are outstanding and the rooms were average. Parking for $20+ is a bit ridiculous when you are paying $200+ per night for a room. All in all ok, but probably better to stay in a surrounding area hotel for much less and park in the mall parking lot and walk over to the […] hotel and enjoy the attrium area for an evening. Read moreGenuine Hotels.com guest review
Beautiful hotel Great soundproofing in rooms Although clean the carpet should have been steamed cleaned for the priceGenuine Hotels.com guest review
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