perfectGenuine Hotels.com guest review
This was one of the best hotels I have ever stayed at. Staff are so friendly and help with anything. The location is great if you don't want a place directly in Nashville, but still want to be close enough. There is a bus shuttle you can pay for at the hotel that runs you down to the Wildhorse Saloon. Restaurants are a bit over priced inside the hotel […] and parking is an additional 20 bucks a night if you self park. Overall awesome place. I give it a 4.5 out of 5. Read moreGenuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
great resort hotel, a little outside of town but easy taxi access. sofa bed was unacceptable...like sleeping on concrete.hotel is beautiful and grounds are spectacularGenuine Hotels.com guest review
Hotel was just OK. For the amount I paid to stay there, I really expected much more.Genuine Hotels.com guest review
If you are looking for a nice romatic stay, this hotel is the place to go. The environment was beautiful. You really did not need to leave the hotel.Genuine Hotels.com guest review
"Our Happy Place"
Gaylord Opryland Hotel is my family's "Happy Place". We love it and always have a magical time. We always wish we could stay longer.Genuine Hotels.com guest review
"Over rated and overwhelming and hidden charges"
The idea of the hotel sounded great. Shops, restaurants and hotel all in one place. Unfortunately this place was so big you had to walk about a half mile just to get to the pool. There are hidden charges everywhere. They charge to park, use the pool and wifi, use a wheelchair (which they also charged to deliver the wheelchair to the room), they even […] charge to use the mini fridge in the room!! Everything in the shops and restaurants is extremely overpriced. I would never stay at this hotel again. Read moreGenuine Hotels.com guest review
Resort was very nice but I will not do valet parking if I stay again. Car was brought around in a timely manner but we had to wait in line for over 30 minutes to turn the vehicle back in after going out for a short time. They need a separate place for registered guests to turn in vehicles from those that have not registered.Genuine Hotels.com guest review
"Great location for Nashville & Opry"
This is a fantastic resort/hotel. There are so many indoor gardens - that you can feel like you're outside. There are enough stores, restaurants and bars - to keep you busy as well. Two downsides.... (1) the hotel is very large - so you can get lost easily and/or feel overwhelmed (especially if there are conventions - and it can get crowded); and (2) […] expect to pay a little bit more to 'eat in'. Read moreGenuine Hotels.com guest review
"Not worth the price."
Was extremely dissatisfied with hotel. Room was small for price and not equipped with amenities like other hotels we have stayed in. The Valet Parking was horrible. How do you charge $30 a day to valet park and expect customer to wait 20 to 40 mins every time they need their vehicle for the valet to bring car for customer. Valet is supposed to be fast […] and a convenience not a inconvenience and a waste of customers time. Read moreGenuine Hotels.com guest review
"a good time had by all"
our stay was great, we would come back againGenuine Hotels.com guest review
Over priced. I could have stayed at a Drury Inn and the room would be just as nice and comfortable for one third the price. Over priced on food and drinks. would not stay again.Genuine Hotels.com guest review
"All under one roof"
We had a terrific stay. What a beautiful environment. Prices at the restaurants were steep ($19.50) for bacon and eggs), but once we learned about the mall next door - there were over a dozen other restaurants to choose from.Genuine Hotels.com guest review
Had a great time! Really unique hotel! Arrived on a Sat. afternoon though and took over 30 minutes just to get from the hotel entrance to the valet and then another 30 in line to check. Perfect place to stay if your going to the Grand Ole Opry!Genuine Hotels.com guest review
"Loved it, can't wait to go back!!!"
We loved everything about this resort!!!Genuine Hotels.com guest review
Great all the way around. Be sure to get a room facing the inside with a balcony.Genuine Hotels.com guest review
"Great food but HORRIBLE food service"
Won't go back. That's a lot of money to spend for poor service. Also, when I expressed my concern about our $200+ dining experience to the manager, all he wanted to do is find out who our waitress was. There was NO interest in apologizing or seeing what he could do to make things right with us. We will NOT go back to the Opryland Hotel!!!Genuine Hotels.com guest review
The facility is absolutely beautiful. I am a horticulturalist , and as such I recognize that the plant material is healthy and well displayed. Beyond that I found myself lost most of the time, and I am sure I didn't enjoy all that was available. There was no information in our room regarding dining, entertainment, exercise facility, lounges, etc. The […] tiny map printed on 8x10 copy paper requiring magnification was of little value. Beside the overall beauty I was very disappointed, and will never return. Read moreGenuine Hotels.com guest review
The stay was wonderful, the only problem we encountered was the meal we had at Solarios Restaurant. The service was very slow (took an hour for our food), food was cold when it arrived, and price was very high for what we had!Genuine Hotels.com guest review
"Nice place if you don't want to relax"
Although the hotel is beautiful, it was simply too big and crowded for me. Everywhere we attempted to go had long lines and was vastly over-priced. The traffic around this hotel was a mess. It took us 30 minutes to drive from the mall to the hotel and the mall was about 1/8 of a mile away. I can't complain about the service or the hotel itself, but […] I prefer some sort of relaxation when I travel. This is not the place for that. Read moreGenuine Hotels.com guest review
We had an awesome time and plan to start making this our anniversary spot from now on!!Genuine Hotels.com guest review
Very little bedding to be comfortable. Both queen size beds in our room was obviously old because they sunk in the middle and was extremely uncomfortable. For the price of this hotel- not worth it.Genuine Hotels.com guest review
Staff was polite, friendly and responsive. Would recommend this hotel. Prices (taxes) and some of the restaurant pricing seemed high also for what you got.Genuine Hotels.com guest review
Way OVERRATED, unless you like spending $50 in cab fare just to get back and forth to downtown and getting lost every time you leave your room! Stay in one of the hotels downtownGenuine Hotels.com guest review
Amazing quality of service, various cusines of food, the garden is like a wonderland.Genuine Hotels.com guest review
"CHEAP ROOM FOR A CHEAP PRICE"
Dear Sir, I have to say that I have never stayed in such a room in my whole travel life. Apart from the check in was was permanently congetesed with 40-50 people all the line any time of the day and the check process seemed very slow. The receipt from you described the room as an "executive room" but a more accurate description would be "janatorial […] closet" When I entered the room into a long corridor to find only a sofa, no bed of any sort. Definetly not a "Ececutive room" When I complained to reception iot appears that the inference was I had booked a " cheap room" this is what I could expect. I went and found a maid and she showed me how to pull out the sofa into a "bed" It was a most uncomfortable night sleep. The "bed" comsisted of a 2 inch thick mattress on a wire frame. I will have difficulty using your service again. I did not appreciate that you offer "cheap" prices but one only gets a "cheap" room Regards Read moreGenuine Hotels.com guest review
"Teens love it"
Took 3 15 year old girls for the night - they ate in the Mexican restaurant, swam, explored the garden atriums, strolled through the stores, took a million pictures and enjoyed themselves immensely. The next day we went to the mall next door - convenient and great shopping. The rooms are pricey, and just like a normal hotel room, but the other amenities […] make it worth every penny we paid for a night of great fun! Read moreGenuine Hotels.com guest review
"Great Place to Stay"
Everything is so nice. If you get a chance to treat yourself to the Old Hickory Restaurant the food and the service is OUTSTANDING. We also used the Relache Spa and that was also excellent. Our only downside to our stay was the meal we had at the Jack Daniels Restaurant. The service was poor and the food meager in portion to pricing and the server we […] had was substandard. I would go back and stay again in a minute. Read moreGenuine Hotels.com guest review
"Overrated and way overpriced."
The inside gardens are beautiful and worth seeing but do it while staying at another hotel nearby. These rooms are average at best and cost over twice as much as nearby hotels even without the exorbitant "resort fee" and ridiculously high parking charge that only allows you to park in a regular parking lot a long way away. They try to force you into […] valet parking which is even more expensive. The restaurants and bars are also very average but extremely high priced. And don't count on getting any help or directions through the labyrinthine maze of gardens...there aren't many employees to be found and those that are there aren't much help. Will never stay here again but may visit from another hotel. Mainly came for the NWTF Convention anyway. Read moreGenuine Hotels.com guest review
"Overpriced Room and Amenities"
The room was actually quite average and entirely overpriced. 2-3X for the room as local competitors PLUS they hit you with a resort fee (which buys you a bottle of water and fitness center every other hotel throws in for free), PLUS a large parking fee for the convenience of parking 300 yards away, outside, in a regular parking area, not even a parking […] garage that needs to be paid fee. The place is beautiful inside but be prepared to pay out the nose for everything you do there. The restaurants are exorbitant and quite average, the bars are the same. You re paying a lot of extra money to see indoor plants. You'd be much better off staying somewhere close and taking a cab or parking at the mall and walking over. Read moreGenuine Hotels.com guest review
"Hotel surprise I did not like."
I booked a room with a king bed but I was told at the front desk there are none available. I was given a room with double bed and the view from my room window was of a trash dumpster. I did not get what I paid for, this I hate!Genuine Hotels.com guest review
"Pull out couch bed in a resort?"
I mistakenly assumed every room would have a BED in a resort and a pull out sofa would be spare sleeping space if needed. So you can imagine our surprise when we opened the door to a small suite style room with no bed just an old gray velvet couch! This room has a huge long bar with sink and bar fridge with a lot of built in cabinets, a large dining […] table and 4 chairs, a desk and chair and a SOFA SLEEPER FOR A BED! Since it was Valentines and a convention going on the place was packed so we tried to make the best of it. It was a terribly uncomfortable pull out sofa bed. Thin mattress over two hard bars that made my back hurt for days after.There was plenty of room for a bed! Self parking is 20 dollars a day and we had to literally park and walk about a half a mile back to the hotel. When we checked in the front desk clerk explained it was a pull out sofa bed and we were very surprised. She offered to sell us another more expensive room but we had already paid for this one in full so we couldn't cancel it and go somewhere else. The front desk clerk began to talk about how Hotels.com doesn't tell you all the details and putting down the service. Read moreGenuine Hotels.com guest review
"Been there done that."
Beautiful resort, our kids loved it. It's one of those places to visit at least once. It is not cheap. One night will run at least $300. It's an experience though. I do recommend it if you have time and money to spare. Service was wonderful.Genuine Hotels.com guest review
Extra resort fees and parking fees are way over the top!Genuine Hotels.com guest review
"Read the fine print"
The hotel and attached convention center were impressive but my stay was not. They were sold out of all rooms with beds so I was placed in an attached suite with a pull out couch!!!!. If I wasn't exhausted from a long day of travel I definitely would have cancelled the reservation. Tip:Read the fine print on the room agreement before you reserve your […] room. Read moreGenuine Hotels.com guest review
Spectacular service and hotel was amazing!Genuine Hotels.com guest review
"We arrived, and they said they were overbooked!!!"
We were looking forward to our stay at the Gaylord which we booked with Hotels.com. We arrived, and the manager came out and said we have to go to another hotel because they were overbooked! I booked this reservation on Dec. 29, 2013. we arrived on January 20, 2014. The manager stated she had no way of getting a hold of us so she just waited until we […] arrived to let us know we needed to move to another hotel. This was very very disappointing after traveling all day. I don't think I"ll book through Hotels.com again. very upsetting. Read moreGenuine Hotels.com guest review
surpass any expectation i had at staying at the hotel. I will be back.Genuine Hotels.com guest review
"This place ruined my anniversary"
The first thing ull be greeted with is do I pay 20$ or 28$ to park yes paying guest have to pay per day to park the place is way over rated the room smelled of pest control we got stuck in the parking lot cause our key would work to let us out well that cost us an hr then when we got back from dinner we walked the normal almost mile to the room and […] Yea you guessed it room key didn't work Yea another hr at that point we called requesting a refund and was pretty much being told we were forced to stay and it was non refundable lol it was almost comical don't ever stay here save your money we left and the night cost us around 600$ for nothing Read moreGenuine Hotels.com guest review
Did not like having to pay to park in a large outdoor parking lot.Genuine Hotels.com guest review
"The room was called " Deluxe " - IT WAS STANDARD"
Remarkable place - very lovely , exceptional gardensGenuine Expedia guest review
I think it is a very overrated place.Food choices are not sufficient and prices are very unreasonable.Most of the staff are clueless about the hotel and will always mislead you.One of the restaurant was closed on saturday during holiday season! customer service is a BIG ZERO.I guess people nevertheless come to visit so they do not care.Genuine Hotels.com guest review
This is a huge hotel and got lost there many times. I lost count on how many restaurants and snack bar are there. They have a lot of things going on there but I did not see many things for kids. Their game room is somewhat disappointing. And I think they should communicate better what they have to offer. But overall it is an amazing place with all the […] waterfalls, plants, trees and indoor temperature controlled environment. Read moreGenuine Expedia guest review
"Christmas at Opryland"
Check-in was a little s-l-o-w but it was just before Christmas. The room service phone wasn't working properly so I had to walk down to the Bell Desk to request that our luggage be brought up; it worked as it was supposed to when we left. We just gave our Valet # and our vehicle was there when we were ready to leave. We had an inside room with a balcony […] overlooking a waterfall and lots of white Christmas lights--it was beautiful! Read moreGenuine Hotels.com guest review
We were very disappointed. The room was not worth the cost. It was very easy to get lost. It was too far from self parking. Food was expensive, which is fine if it would have been good, but it was not. We had been looking forward to this for many months. So disappointed.Genuine Hotels.com guest review
"Great place to stay"
We had a great time an enjoyed all the Christmas Lights. We will be back at a later time.Genuine Hotels.com guest review
Nice hotel, good location , friendly staffGenuine Hotels.com guest review
"Executive Room or Executive Joke"
I booked an "Executive Room" on Expedia. When I arrived at the property, I was greeted with a 30 minute wait in my car to drop my car off with the valet to check-in. Once I dropped my car with the valet, I had another 30 minute wait to get checked-in. When I was checked-in, I was informed that an "Executive Room" was really a section of another room […] that was closed off that had a sleeper sofa. I was not happy and did not restrain my feeling about the situation. This led to a change in the room type. I am thankful for the hotel staff for making this situation right. My room was nice and clean (except for a used hand towel in my shower area hanging from the shower rod). The property is immense and very well developed. The wait to get checked-in and the willingness to deceive people with the title of "Executive Room" will make this my last stay at the Gaylord in Nashville. Read moreGenuine Expedia guest review
This place is way too big. We have marked it off our bucket list. Will probably not ever stay here again. Too busy !!!!!!!Genuine Hotels.com guest review
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