This hotel was very beautiful and comforable. And, staff was also very kind. I like this hotel.Genuine Hotels.com guest review
Loved the hotel but was dissapointed many of the attractions were closed early. Also, the Mexican buffet was terrible.Genuine Hotels.com guest review
"this is way over rated"
very expensive they charge you for everything like 20$ shuttle 30$ for a 3 day pass to go down town about 10 miles away they don't mention that anywhere. if you want to go see nashville i would stay down town restaurant are real expensive like 17$ for burger 17$ for a glass of house wine.not a lot to do for adultsGenuine Expedia guest review
"Nice hotel but lacks customer service"
Hotel is so busy I found they were unable to assist. When we first checked into hotel we had to physically tote all our bags ( which was an overly long distance with heavy bags) because we were told we couldn't use the luggage carts because they were reserved for valet parking...we didn't valet park because they were so backed up we would have had to […] wait hours to get our vehicle to go anywhere to site see.... Read moreGenuine Expedia guest review
"Atrium view is the way to go!"
While they are pricey, I love to stay in the atrium view rooms. We sat on our balcony enjoying cocktails before dinner and watching people walk below us, and then left the balcony doors open all night so that we could sleep to the sound of rushing water from the waterfalls and fountains. I feel that if I had paid half the price (I'm actually not sure […] how much the other rooms are) for a room without an atrium balcony I would have been dissatisfied with my whole experience and have spent the whole time wishing I had sprung for the view. The rooms are clean and adequate, the beds are comfortable, and there was even a mini-fridge hidden under the TV. It was a very relaxing overnight getaway (as long as you don't mind a lot of walking - the hotel is HUGE). Read moreGenuine Expedia guest review
This hotel is so beautiful! It is a very nice get away. It was my son and I that was there. When we got there the room was booked with a king size bed. When I asked for two queen size beds the lady was so nice! She gave us a big room with a nice big bathroom. It was wonderful. It was a shame we were only there one night. The beds were so comfortable […] and nicely made up. Read moreGenuine Expedia guest review
The stay was great only had one problem. The people staying at the hotel was so confusing where to park, where to check in. We were mixed in with people going to the shows only. You should some how keep guest separated from just the sightseers. Parking should be separated, if you charge $20. To park.Too much confusion where to go were to park.not sure […] how to correct this. Have someone do a study,and make recommendation. Read moreGenuine Hotels.com guest review
Very crowded at checkin. You have to wait in line with those checking in even if you just want to valet park your car. That wait can be 20-30 minutes. One day they forgot to clean our room. The staff was courteous and very apologetic about the problems. The bed was comfortable. If you stay here be sure to see the Delta Fountain show.Genuine Hotels.com guest review
"Nice but be prepared to wait in line"
Had to wait to check-in, to check-out, for valet to bring car (45 minutes), and to get a table at any restaurant. Very nice otherwise, but the waiting was not fun.Genuine Hotels.com guest review
I heard many great things about the Opryland Hotel so I decided to book a room there on my last night in Nashville before heading out of town. I took advantage of thier advertised "christams deal". What I didn't know was that I signed up for a "parlor" room that only had a queen pull-out bed to sleep on. If you like sleeping on an extremely thin mattress […] with a steel bar running through the middle of your back, then this is the room for you. It was the worst night of sleep I have had in a long, long time. I can't believe that a hotel of this status would expect to have guests sleep on a sofa bed from the 1980's. I am extremely dissapointed in the accomodations and don't recommend anyone to ever stay in this type of room ever. My only question is who can I send the chiropractor bill to? Read moreGenuine Hotels.com guest review
"allow time for waiting around"
Check-in took 45 min. Dinner service was also relatively slow. Everything else about the hotel was great.Genuine Hotels.com guest review
Called for valet service from room and then waited for almost an hour in Lobby for car to be brought around.Genuine Hotels.com guest review
"feeling frustrated at Gaylord Opryland Hotel Resort And Spa."
So unhappy with this place. Although the staff is very nice, our reservations, made 6 weeks ago and confirmed twice, were screwed-up (our room is now located across from the 24 hour laundry facility = no sleep or quiet), it's been taking an hour to drop off/get our car, 2 hours to get a table at one of the restaurants, our spa reservations were canceled […] without notifying us, half of the states of Mississippi and Georgia are staying here for their bowl game, the national cheer completion is here - wish someone had told us ... We would have made different plans. Way too much to spend for such a bad vacation. Spa? Ha! It's like Vegas meets Disneyland on the most crowded days ever. Read moreGenuine Hotels.com guest review
My daughter left some clothes in the closet and when we called the staff had collected and it was all still there. A job well done.Genuine Hotels.com guest review
We love this hotel - spectacular views, great restaurants, nice staff.Genuine Expedia guest review
"Terrible. Like a cattle herd."
Awful. All I did was wait in the very long lines for things like vallet parking. That's supposed to be fast. Wrong.Genuine Hotels.com guest review
"enjoy taking grandchildren"
lots to do if you have little ones with several dining options. close to a couple of malls and airport. great get away weekend for adultsGenuine Hotels.com guest review
Check in and out process horrible. 45 min to check in. Valet services slow. Steak house awesome. Need more coffee options.. 30 min to get a coffee. overall acceptableGenuine Expedia guest review
"Beautifullly decorated for the holidays"
The property itself was excellent as well as the service. Only issue was using the valet parking. It took an average of thirty minutes to return my vehicle to the front where you drop off for valet parking. It took over an hour to get to the front of hotel to get checked in upon arrival. The check in lines were extremely long and felt like the cattle […] ropes didn't help with the crowds and ease of getting assistance. Read moreGenuine Hotels.com guest review
"no front desk phone contact"
It was ok. The building is lovely but once you check in don't have any questions cause impossible to get timely help. Our room was not cleaned for our two night stay until after 6PM. We opted for just some clean towels at that point. Almost impossible to get a cup of coffee except the junk in your room. As many as 100 people in line to get something […] at THE coffee that sold starbucks coffee at prices higher than you can get the same thing already overpriced at an actual starbucks. Read moreGenuine Hotels.com guest review
Our king size room was over $300 for one night stay. It was nothing special, no suite. !! Parking was $20 a night. For that much per night I think parking should be included. No breakfast included either. The hotel Atrium is beautiful.Genuine Expedia guest review
"If you hate to wait, this is not the place for you"
Check-in and parking pretty much ruined our trip to this grand hotel. We stayed one night passing through to Texas and one night a week later passing back through to Jersey. Besides the lack of parking and the ridiculously high cost of it, checking in to get our room was simply stupid. Although the hotel is beautiful, we will never put ourselves through […] staying there again. The first day we arrived at 1 and did not get into our room until almost 4:00. It wasn't as bad the second time, but still the same issues. The hotel staff at check-in seemed more concerned about talking to each other than getting the winding line of people standing in front of them off to their rooms. It was frustrating, especially for the people with small children. On a side note, this was my family's first vacation in over 4 years. We saved the whole year to about $2,500. Of that amount, about $700 of it went to this hotel including parking and dinner charges. We hoped for and expected luxery and instead ended up feeling like cattle. Read moreGenuine Hotels.com guest review
The Hotel is beautiful i garden areas, but the service in the hotel is horrible, we ate almost in all the restaurants there at the hotel and in every one we had very bad service from the staff , also in our room we had problems we had to complain to the manager that our sheets in the bed where stained and wet towels where left in the bath/ shower.. […] .... Read moreGenuine Hotels.com guest review
3 out of 4 rooms wrong. They treat Expedia customers poorly at check in. Check in took hours. Lines to get to entrance took 1 hour. Even signature glass sculpture in lobby was visibly covered in dust. They finally made an adjustment on room price BUT what we needed was correct sleeping plan.Genuine Expedia guest review
"Great Hotel, bad service"
The hotel is great, with plenty to see and do. The hotel staff, however is not very accomodating to Hotels.com customers. After checking my reservation, one staff member told me I they could not assist me as I "was not staying with Oprlyland, I was staying with Expiedia on Opryland property". I expected a terrible stay, luckily check-in was the only […] time we dealt with the hotel staff. All other resturant and shop staff were very curtious. Read moreGenuine Hotels.com guest review
All wonderful..Except we left behind phone charger Apple I-phone 4 S it was plugged in next to bed. Called two times with out any hopeful or reasonable results. First call I was told room had not been serviced yet. You would think a call to housekeeping could be made THEN concerning room 33353 if we were to have any chance for recovery. Called next […] day with empty results, no one turned any thing in. Answer was don't worry we have a million phone chargers we will send one to you. It has been a week now we have not heard from conciere desk or have not received one of the million Apple I-phone 4 S phone chargers Sincerely, Dawn Brown Read moreGenuine Expedia guest review
It was a pleasant stay in a clean hotel. The problem that the wife and I had was that the Hotel was filled with children, thousands of them. Most seemed under 6 years old and they were all torqued up about Christmas. We are retired and will not be visiting there again during the Christmas Holiday. God Bless all of those kids - but - man - were they […] noisy!!! Read moreGenuine Expedia guest review
"Don't go for room comfort go for Xmas Decorations!"
The Hotel was beautiful especially with all the Christmas decorations. I just felt the rooms were over priced for what you get. The room sizes were similar to the Hampton Inn for a lot less. Go for the decorations and courtyards not the rooms.Genuine Hotels.com guest review
"Quantity with Quality"
We stayed here for one night, and truly enjoyed ourselves. It was a very pleasant getaway, with such a unique experience. The room was very clean, and had a beautiful view that overlooked one of the indoor courtyards. Was very pleased with the friendliness of the staff, and the convenience of staying in the resort itself. There were two issues we were […] faced with during our stay. The first one was due to the weather. We were on a carriage ride, which was beautiful, but a bad storm was moving our way. We were dropped off at the front gate, with little warning. Naturally, we started to head towards the basement. A crowd of people began to follow us. During this time, one of the maintenance workers was down there and tried to direct everyone. This seemed to be a difficult task. There were maybe a couple hundred of us down there, and not many staff were there to direct and inform. I think this would have appeased people and calm their fears some. Instead, it felt as if we were left in the dark for an our trying to figure it out on our own. The second issue had to do with dinner. We ate at the steakhouse, which was very great, but our server was a little unfriendly to us. When we ordered wine, he took my date's order, and neglected mine. At another point, he was talking loudly to the table behind us about SEC football while we were trying to have a quiet, romantic dinner. Other than these experiences, we truly enjoyed our stay. Read moreGenuine Hotels.com guest review
"Hotel does not live up to reputation"
Upon check-in, we were told we had been "upgraded" to a standard room with atrium view at no "additional charge", although we had pre-paid for a Suite (which was much more than a standard room)! When we declined the offer, we were told all suites were sold out. After a very long wait and several discussions, a suite magically became available. During […] our stay, we requested sheets, 2 blankets and 3 extra pillows. They delivered 2 blankets after an hour, and never brought the sheets or pillows. The rooms are smelly and decor is extremely outdated. It is obvious the Hotel never recovered from the floods and the Hotel was placed operational before it was ready for guests. Throughout the interior atriums, there was never anyone available to help with directions, and the one time we found someone, they gave us opposite directions for where we were trying to go and it took us over 30 minutes with 2 elderly parents to get to a point that was only 2 minutes away. The Opryland Hotel is hugely overpriced for the accommodations and service. If you want to see the interior, I suggest you visit, but stay at another closeby hotel. Read moreGenuine Expedia guest review
"Nice hotel lovely facility"
The check-in was miserable. Checked in at 3:00. Poorly staffed, line unacceptable took over an hour to get checked in. Management should have anticipated the number of check ins at that time and the very least had all terminals available. The staff in the restaurants were exceptionally nice but none of the hotel staff were friendly or helpful. I know […] a busy time but service was unacceptable however it is a nice facility I would refer but would tell anyone to be better prepared for checkin Read moreGenuine Expedia guest review
Struggled with traffic, parking, and check in with holiday numbers.Genuine Hotels.com guest review
We enjoyed the resort very much. The Christmas season is a great time to stay here with so much going on.Genuine Hotels.com guest review
Huge but nice, I didnt like the restaurant food at steak houseGenuine Expedia guest review
"Our 1 Year Anniversary we'll never forget........"
We made reservations at Old Hickory Steak House for our 1 year anniversary and our food took two and a half hours to get to us the waiter did explain that there was a mishap with our food and they did have to remake it but still two in a half hours we were very disappointed in this 5 star restaurant. The manager never came over and talked to us and […] the waiter waited an one hour before he even said anything about our food. Needless to say everything we had planned to do after dinner was closing down and our romantic evening was ruined, but on the bright side we did get our dinner for free. Read moreGenuine Expedia guest review
"Christmas ,,, Rockettes show"
very nice, comfortable, beautiful .... food was delicious.Genuine Hotels.com guest review
"What an experience!"
This was our first time staying at Opryland and it was great. my kids loved walking around and looking at the lights and going to Opry Mills to shop. we are going to make this a Christmas tradition from now on.Genuine Hotels.com guest review
"Great Christmas decorations"
The stay was very nice. The only negative was that the cleaning crews were in the hallways through the early evening.Genuine Hotels.com guest review
Great hotel, excellent service but expect to wait on long lines due to the size of the hotelGenuine Hotels.com guest review
"Place to go for Christmas"
Christmas Wonderland.Genuine Expedia guest review
"Christmas in Opryland"
I found the Christmas experience very lacking this year. I have been before when there was a warmth and excitement that was not present this year. I don't know if it was the change in management, the economy or just an off year. It's a beautiful hotel but the traffic and conditions surrounding the area made it oppressive to get about. The shows were […] good. I would do things differently next time and stay somewhere else. Read moreGenuine Expedia guest review
The motel is very nice BUT !! We paid $190 for a room that did not have a bed , only had a pull out couch bed , no one told us the room did not have a bed and when we asked about it they said we could upgrade to a room with a bed for another $50 !! The pull out couch was horrible !!!!! Then the next morning there was a bill slid under the door for another […] $41.53 for parking and resort fees !! How tacky is that ? Done mention these fees when you check in and slide then under a door !!! The hole thing is a great big huge rip off !!!!! Read moreGenuine Hotels.com guest review
"like being in Disneyland!"
holiday touches added alotGenuine Hotels.com guest review
Beautiful resort however very disappointed in our balcony view When you pay extra for a room in the atrium and request a balcony you would expect a spect ulnar view and not that of the back of a restaurant and roof . I certainly would have preferred a different view and if I choose this location again I will be more specific only wish I knew before […] this stay . Read moreGenuine Expedia guest review
"Beautiful but overpriced!"
I thought the hotel grounds were beautifully maintained and decorated. However there was nothing special about the very expensive room, the shower had trouble maintaining a set temperature too. The restaurants were way overpriced and the meals I had there were not in line with the high cost. I think people should visit this place but I sure don't recommend […] dining there. Even self parking was very expensive. It did have free internet and an upgraded faster internet for a fee. Read moreGenuine Expedia guest review
"Had a wonderful time"
Hotel is beautiful staff is great and room very clean and comfortable. What more can you ask for.Genuine Hotels.com guest review
"Amazing place and people!!"
This was a magical place. Me and my family had a great time and I was treated "like royalty". Great service, rooms were clean and comfortable. Everything you need is just around the hotel. Great place!!! Will be back in spring!!!!Genuine Hotels.com guest review
"Not good for business travelers."
Depends on what you are looking for. Great for kids and old people. Do not stay there for business. It takes an hour to just get out of the place. That being said, everyone was lovely - it's just a question of what you are looking for. I found the decor tacky as well.Genuine Hotels.com guest review
"You Are Not Welcome At Opryland Hotel"
Booked an expensive atrium room a couple of months ago for a very special occasion. Arrived to find out they had overbooked and gave away my room. They offered to downgrade me but initially were not willing to refund the difference between the cost of the atrium and standard room. I had to speak with management and even then had to argue for the full […] difference. Extremely dissatisfied and certainly did not feel welcomed to this place. You will not received by a warm and accommodating staff. Read moreGenuine Expedia guest review
had a won derful stay. 2d time at this hotel, both times with my elderly parents. my dad had a wheelchair, one issue that needs addressing is the elevator efficiency and availability. long waits to get to different floors when we needed to use elevatorGenuine Hotels.com guest review
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