"Greatest Hotel Stay EVER!!!!!"
Can't say enough nice things about my visit. The staff was extremely friendly and helpful. All questions/direction, etc were promptly and courteously answered. The Mall and the Grand Ole Opry were both within walking distance.Genuine Hotels.com guest review
"Perfect All-in-One Getaway!"
This hotel had such a resort feel. We parked our car and did not have to move it until we checked out. We had so many restaurants to choose from, and we enjoyed just walking around the hotel and looking at the lights. The riverboat was fun for us and the kids. And, we were able to walk across the parking lot to Opry Mills Mall for more food, shopping, […] movies, and arcade. We did not use the pool or spa this time, but we will keep it in mind for future visits. Read moreGenuine Hotels.com guest review
"Don't pay to stay"
Extra fees for just being a guest there. There was a 21.00 car free for each car parked. The fire alarm went off at 2 am for 15 mins before the staff told us it was a false alarm. Then we woke up to a cold shower before our check out time. I will never stay there again! The price was not worth the stay.Genuine Hotels.com guest review
"Over and above effort to resolve situation quickly"
NO hot water but they came immediately and tried to resolve the problem. It was a temporary fix because we had to call them again because we did not have any hot water the following morning. Again, they came immediately came and repaired it. We were given free breakfast to compensate. They were very nice about the whole situation and tried to resolve […] in quickly. Read moreGenuine Hotels.com guest review
"Music City Bowl guest review"
The rooms were very nice. We ate at several restaurants while at the resort. While they were quite expensive, the food was not all that great. Overall, it was a great place to stay with a lot to do. A little expensive but worth it. Just eat some place else.Genuine Hotels.com guest review
"Christmas Holiday Get-a-Way"
a very enjoyable time for my family. Many activities to entertain all ages.Genuine Hotels.com guest review
"wonderful place to stay"
very nice stay,only thing hotel and grounds extremely busy with ball games, lights, ice etc. going on we were hoping for a little less congestion on hotel groundGenuine Hotels.com guest review
"marked off bucket list.We love you Mom"
We brought my mother there to see the Christmas lights and stayed the night with a balcony overlooking the atrium, went on the boat ride and carriage ride we loved it and she got to mark it off her bucket listGenuine Hotels.com guest review
"way too crowded"
Hotel was super crowded with tourists viewing the lights and decorations and restaurants inside the resort hotel. I would not recommend staying here at Christmas. Parking is horrible unless you use valet service. Very difficult to find area to check into room because of the amount of people everywhere.Genuine Hotels.com guest review
The scenery was breathtaking. The ability to maneuver throughout the complex was very difficult. More signs would be beneficial.Genuine Hotels.com guest review
Our stay at the Gaylord was very enjoyable!!! Service was excellent and all staff members we encountered were very helpful and cordial. Christmas decorations were exquisite and restaurants served delicious selections. We would certainly stay there again in a heartbeat!!!Genuine Hotels.com guest review
"My favorite Nashville hotel"
From the Christmas decoration to the comfortable bed, everything was as I expected it. My only "complaint" is that the place was extremely crowded for the holiday weekend.Genuine Hotels.com guest review
"Overall a good experience, but..."
My husband and I stayed here for a quick getaway. Overall the experience was nice/romantic but the confusion and lack of customer service was overwhelming. We stay in the king atrium room and the sound and view was amazing but the kids running up and down the halls and screaming and beating on the walls in the room next to us was very unpleasant to […] say the least. Hope this helps. Read moreGenuine Hotels.com guest review
Everything about the hotel was great except the valet parking - what a confused mess. It was always a mass of confusion any time we went to retrieve or park our car; however, on the day we went to leave, they could not locate our car. I had to stalk people to get any progress updates and I was, quite frankly, beginning to get worried that our car had […] vanished from the premises. The finally located it and brought it to us 1.5 hours later. I was just so happy they found the car that I didn't bother to hang around and lodge a complaint, but in hindsight I wish I had. It wasn't only the fact that our car was misplaced - I get it that things happen - but that I could not seem to get anyone's complete attention and did not have any confidence that someone was actually looking into it. In any event, the valet car parking system needs significant improvement. Next time I will undoubtedly self-park. Read moreGenuine Hotels.com guest review
"Disappointed at Opery Land Hotel."
Bath room sink had poor drainage.No CD player as stated in add.Over all, mutch too expensive for what we recieved. No dscounts available.Food, souveniers, everthing costs more than it should.Genuine Hotels.com guest review
The property itself was great although it was simply overrun with people. There was always a line for parking and each of the 20 restaurants. It was so busy that I didn't enjoy staying there. With increased space, staff and different processes, it could be a great destination.Genuine Hotels.com guest review
Had absolutely wonderful Christmas experience at this beautiful hotel. Everything was perfect. We plan to go again next yearGenuine Hotels.com guest review
"Long walk to parking lot."
It was a long walk to the parking lot. Restaurants were expensive so we went one block to other restaurants. Good for a short vacation.Genuine Hotels.com guest review
"Expensive for mediocre"
Poor check in service; the receptionist in the elite line gave us a room number that didn't exist. After going back to the front desk, she blamed the bellman and still didn't get it right. Mistakes happen, however she didn't apologize or accept any responsibility. Bellman was great. Ate at Fuse restaurant - good food, but when they got my wife's order […] completely wrong, there was no apology, just "oh, that's too bad, I'll see what I can do" Read moreGenuine Hotels.com guest review
"Bell boy service"
Overall the stay was good. My only complaint would be that the "bell boy" service was a lot to be desired. Multiple people had to help us. It would have been much more efficient if only one person had handled our luggage. It was if they weren't trying to help but multiple people just trying to vy for a tip.Genuine Hotels.com guest review
"nice, but pricey."
Enjoyed staying here. Pricey parking and extra resort fee. Not enough outlets in room for technology.Genuine Hotels.com guest review
Awesome!Genuine Hotels.com guest review
"christmas at opryland hotel"
Hotel has a lot to do. Fun activities for kids Very pretty at Christmas time. Food was expensive and not good.Genuine Hotels.com guest review
I stayed in the hotel with my friends for one night on Christmas. The hotel itself is very nice. We ate at SOLARIO CANTINA for dinner and CASCADES for brunch. Food is okay but you need to expect hotel pricing. The room is fine, but the bedding is not comfortable. I will expect higher quality of bedding and bathroom products for a 4-star hotel.Genuine Hotels.com guest review
"Yet another Christman spoiled by Gaylord Opryland"
For the forth year in a row you failed to provide the rooms I requested and had me transfer 3 times to a room that we were still not happy with. Your Manager was so concerned with our plight that he gave us a $50 gift card to get us to go away. I attend a conference in July each year with a large group and usually have a nice time. You over filed the […] parking lot that you charge additionally for and continue to show no personal interest in your guest. Read moreGenuine Hotels.com guest review
It was ok! Had lots of trouble getting the cleaned and ask to speak with Manager and said she would be right back and never returned or responded to me! Most of management was very uncaring about my concerns all they would say is sorry for that which seems to happen a lot! But I guess you have so many people checking in and out it does not matter if […] anyone came back or not. The valet parking you charged me 28.00 a day for is real joke several times I call for my car to be brought down and would have to wait 30 minutes and would check to see why and they never sent the message for it to be brought down. The morning we left call for the car to be brought down way ahead of time before the bell guy pick op luggage get down stairs and car not there he checked and they said they never got the message. The bell guy said its always been a problem. It was 5:30am it should not have been a problem at 28.00 per day plus tax and tips. Get the car back each time seat has been moved radio have been changed Etc. Which they should not bother anything in personal vehicles. I could go on and on but I an sure its not worth my time because it will be on deaf ear and all we will get is I am sorry or no response. Please change the major problem u have going on and charge for outside guest to come in and view hotel because there are a lot of slums that come and go at free will which is unsafe and very hard for guest to enjoy their stay because there is wall to wall outside guest. Read moreGenuine Hotels.com guest review
The hotel atriums are beautiful. My husband and I both have difficulty walking so the distance to the room was a long walk for us. The trash in our room was full, had not been emptied when we checked in so that made me wonder if the room had been cleaned.Genuine Hotels.com guest review
"Christmas at the Gaylord"
This was our first stay, and I must say it was extremely enjoyable. Everything was gorgeous, atmosphere great and looking forward to another visit. Thanks for everythingGenuine Hotels.com guest review
We enjoyed staying at the hotel.. It was very beautiful. The shuttle worked out really well. The transportation was very clean,comfortable and ran on time too.Genuine Hotels.com guest review
"Family Christmas at Opryland"
Very entertaining Nice family atmosphere. Room was just what we needed for a family Christmas. Thank YouGenuine Hotels.com guest review
Beautiful hotel but as others have stated..... Food and drinks are way over priced! Overall value is not good.Genuine Hotels.com guest review
Getting into the hotel was an incredibly long wait in vehicles outside. Check in was fast but the front desk agent made awkward jokes about not crashing our room and such. When we got to our room it stunk and was very stained and we could not stay there. Rather than offering us anything for our troubles, we were eventually moved to an exterior room […] which did not smell (but the original smelly room had an atrium view). The gardens and pool were very nice, there were lots of options for dining. We were just left unimpressed with the overall service, especially for the price. Read moreGenuine Hotels.com guest review
Most everything about the hotel & service was very good. The only thing I wasn't satisfied with was the room(a so called Deluxe room) had only one chair and no table. If I had ordered room service for breakfast my wife & I would have had to take turns eating at the desk or sit on the bed.Genuine Hotels.com guest review
"Wonderful place to stay!"
We live about an hour from Opryland Hotel. I have always wanted to stay there during Christmas, so this was the year! It is massive in size and getting lost didn't take long. Everything was beautiful. The room was spotless. It was a little noisy and very hard to get any sleep. The bed was very comfortable but I would have liked an extra blanket. You […] have to run the AC even in the winter due to the fact that the Atrium is humid. Wonderful place to stay. Read moreGenuine Hotels.com guest review
"Opryland 2014 Christmas Trip"
My only disappointment was when I booked the room I asked to be on the atrium side of the hotel. I was told I would have a room overlooking the atrium. When we arrived I was told our room was not on the atrium side and it would be $75 more to have a room on the atrium. That was my disappointment.Genuine Hotels.com guest review
Beautiful decor , great staff and service.Genuine Hotels.com guest review
"A good get away with a lot to do."
Our room had a clanky noise all night long, but we were very far away at the end of Delta room complex and end of a hall way. Christmas is a busy time to visit and therefore, long restaurant wait times; especially for breakfast with one restaurant for 2800+ rooms.Genuine Hotels.com guest review
"Gaylord was fine/ room was disappointing. Need mor"
We thought this was an executive suite but the room did not have a bed. Only had sleeper sofa very uncomfortableGenuine Hotels.com guest review
"Christmas 3 day Mini Trip"
Took our granddaughters, age 12 and 16 to ICE and Rockettes. They loved the hotel shops and were fascinated by the garden observatory, the Christmas decorations, and the size of the hotel.Genuine Hotels.com guest review
Every thing was great brought my neices to see Justin Timberlake concert things couldn't have went anybetterGenuine Hotels.com guest review
"Love this Room"
Was a little skeptical about booking a room with only a sofa bed but so close to Christmas and the price was right. We did have to wait for the room to become available but WOW is all I can say! It was a suite that had a huge bay window overlooking the atrium. Such a beautiful view! It was so nice and had so much room. The sofa bed worked out fine for […] us. We would take it over a regular bed for this room again. This is our 4th time staying at this hotel and have had the standard rooms before. Always been happy with our rooms but this one was a nice surprise! Read moreGenuine Hotels.com guest review
"Atrium and walkways make for a true getaway"
A wonderful experience. Love the huge atrium with all the plants, waterfalls and rocky-like features. It truly is a Christmas extravaganza with the holiday lights and decor.Genuine Hotels.com guest review
It was a very good stay. We enjoyed the Christmas decorations and every one of the staff was very helpfulGenuine Hotels.com guest review
The atriums were beautiful and christmas decorations were amazing. A little difficult to find out how to participate in some of the activities. Also a little disappointed in the actual room. For the price, would have expected a little more luxury. Also, the parking fee of $21 per day is outrageous.Genuine Hotels.com guest review
paid weeks in advance just to find out when we got to our rooms no beds just a couch killed my back and second room was a christmas gift was the same how embarrasingGenuine Hotels.com guest review
I have stayed at a lot of places and really wanted this to be special but was disappointed. The room was nice but had no amenities that it said it would, coffee pot, hairdryer, all little things but the little things are what are important. I also felt it was crazy to have to pay for parking when I was staying at the hotel. I grew up in Nashville and […] always dreamed of staying there one day. Now that I have I hate that it was disappointing. And no I will not stay again or suggest that anyone else do so. Sorry Read moreGenuine Hotels.com guest review
Check in was at 3 pm my room was not ready until 630 pm. Walkways at night are to dark not well marked and when we asked hotel employees how to get somewhere they couldn't help us. Valet parking was a joke 28.00 dollars and still had to wait almost 2 hours for our car. Holiday lights inside hotel where basically just lights wrapped around palm tree […] trunks. Paid extra for atrium view and was rewarded with a view of a retaining wall and trees. Sidewalk on other side of trees so people walking around looking right at you. No privacy. This hotel is way overpriced and staff does not exhibit the southern hospitality that Nashville is known for. The best thing I can say is that the bed was comfortable. Read moreGenuine Hotels.com guest review
We had a great time. I just wish that the rooms had a microwave in them or at least one by the ice machine on each floor. The ice sculpture, General Jackson Riverboat lunch, and the Rocketts show were fantastic, and the view from our room was great.Genuine Hotels.com guest review
It was great - the hotel was beautifully decorated with the Christmas theme. It was worth the trip just for that!Genuine Hotels.com guest review
Very beautiful resort. we used the shuttle service to go downtown and were very well treated.Genuine Hotels.com guest review
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