"Make sure you know your room comes with a bed!!!!"
Was very disappointed to be told upon arrival that my room did not even have a bed, only a sofa sleeper. I was there for my 10 year anniversary for my wife and this started our trip off on the wrong foot. The person working the front desk was very rude about it and said that it happens frequently, which makes me think they should change their website, […] so I asked him to get a manager. After some time, the manager agreed to upgrade me to a room with an actual bed. I would consider this a pretty major issue, however, other than that our stay was pleasant. Read moreGenuine Hotels.com guest review
Enjoyed our stay, BUT should have an extra blanket in room and at least 4 cups for coffee (4 coffee packets but who want to reuse the cups?)Genuine Hotels.com guest review
"Very Nice Hotel - Front Desk Service Lacking"
Overall - very nice hotel. I particularly liked the location for my purpose, and the room was clean and comfortable. The resort covers a large area and is quite spread out; so you better enjoy walking or plan to use the hotel service for your luggage. My only complaint would be that the maps provided to you so that you can navigate your way around the […] complex is not very clear; add to that that the staff didn't seemed all that interested in fielding any questions about the map, which is my reason for down grading the service. Read moreGenuine Hotels.com guest review
"Beautiful hotel with so-so rooms"
Rooms were adequate, but we had a hard time with the room temperature being either too hot or too cold. We requested a handicap accessible room and it really wasn't.Genuine Hotels.com guest review
"Can't really go wrong"
This is a great property. The servers, especially Jenner, were great.Genuine Hotels.com guest review
"You'll never leave."
Wonderful experience. We only left the hotel once to see a concert.Genuine Hotels.com guest review
"At this price comfort should be a PRIORITY"
Need more comfortable/higher end furniture for a $300+ a night room. View from the balcony was beautiful, but there was nothing comfortable/relaxing to sit on out there either.Genuine Hotels.com guest review
"Friends n family getaway"
It was a wonderful getaway. But everything is so expensive that it makes it difficult for middle class to afford.Genuine Hotels.com guest review
"not up top par"
lots of broken items in wash rooms. No coffee pots in room. too expensive.Genuine Hotels.com guest review
Everything was great with one exception the bed was a bit uncomfortable.Genuine Hotels.com guest review
"Staff is lacking. Beautiful facilities."
The hotel itself was nice. The hotel staffed lacked all charm. There was not a single staff member that didn't act as though we were troubling them to do their job such as at check in and out, restaurants, and even the concierge. As beautiful the place is and well kept it is, I would prefer a less beautiful hotel for better hotel staff attitudes.Genuine Hotels.com guest review
The stay was great. The staff was mostly friendly and helpful. The hotel was beautiful with all the Christmas decor, lights, displays and trees still in place. We spent over an hour just walking around the hotel looking and taking pictures. Get a room that over looks the Cascades area. All the rooms in this area have balconies to watch people and the […] many BEAUTIFUL waterfalls inside the hotel. Its' proximity to the mall was so good we just walked across the parking lot to explore. My only issue is that when checking, in I was told our room contained only a sofa-bed. And for 4 people this was not acceptable. We got an "upgrade" for an extra $50 a night. Not sure where the problem was here...wink, wink but the room was very nice, enjoyed the balcony, view and the relaxing atmosphere. Much better than I expected. Read moreGenuine Hotels.com guest review
"A Merry Christmas!"
We had a very enjoyable stay. The Christmas decorations were amazing.Genuine Hotels.com guest review
Enjoyed our stay. Cold outside but warm and friendly inside!Genuine Hotels.com guest review
Disappointed with hotel. Shuttle to main attraction-downtown was expensive. Nickeled and dimed. Stay Downtown! And go visit Gaylord for lunch-dinner is usually a long wait. Also, 5 families Booked 6 rooms in July for a December stay. We were told we could not request rooms together until check-in. We all checked-in together and were placed all over […] a very big hotel. Not a good hotel for families wanting to spend time together over the holidays. Could have gone on a cruise and spent alot less. Read moreGenuine Hotels.com guest review
"Will not stay here again"
When we got there, the bell hop told us to give him our ticket and he would bring up our luggage...after 1:30 minutes we called down to find out the problem to which the main bell desk said they would talk to our hop because that was not the right way to handle things....30 minutes later I took it upon myself to get my own luggage from the bell stand […] after no response....our first night there were kids running up and down the halls and knocking on our door, the next night we requested towels and at our door was the clerk with a pillow and a role away bed....the day of our departure, we called the bell stand as we were told to do and our car would be brought up and that day they said they could. Ot do it. Read moreGenuine Hotels.com guest review
"Come for the experience, sleep elsewhere"
As a tourist attraction, this place is an amazing experience... but the hotel fails at every basic function of being a hotel. House cleaning didn't even clean the room on my second day by 4pm. After calling the front desk, they assured me that someone would be up to clean it by 6pm. I had to call a THIRD time to get house cleaning done, which is absurd. […] Walls and doors are paper thin, so you can hear a pin drop anywhere in the hallway. There is also a ridiculous $21/day "parking fee". Everything in this hotel is exorbitantly expensive, so I expected a little more. Read moreGenuine Hotels.com guest review
"Excellent place to stay."
A great getaway and we felt taken care of in every aspect. The only issue I had was the cleaning crew came in while we were still in bed. Loved the stay and would love to go back again.Genuine Hotels.com guest review
"Greatest Hotel Stay EVER!!!!!"
Can't say enough nice things about my visit. The staff was extremely friendly and helpful. All questions/direction, etc were promptly and courteously answered. The Mall and the Grand Ole Opry were both within walking distance.Genuine Hotels.com guest review
"Perfect All-in-One Getaway!"
This hotel had such a resort feel. We parked our car and did not have to move it until we checked out. We had so many restaurants to choose from, and we enjoyed just walking around the hotel and looking at the lights. The riverboat was fun for us and the kids. And, we were able to walk across the parking lot to Opry Mills Mall for more food, shopping, […] movies, and arcade. We did not use the pool or spa this time, but we will keep it in mind for future visits. Read moreGenuine Hotels.com guest review
"Don't pay to stay"
Extra fees for just being a guest there. There was a 21.00 car free for each car parked. The fire alarm went off at 2 am for 15 mins before the staff told us it was a false alarm. Then we woke up to a cold shower before our check out time. I will never stay there again! The price was not worth the stay.Genuine Hotels.com guest review
"Over and above effort to resolve situation quickly"
NO hot water but they came immediately and tried to resolve the problem. It was a temporary fix because we had to call them again because we did not have any hot water the following morning. Again, they came immediately came and repaired it. We were given free breakfast to compensate. They were very nice about the whole situation and tried to resolve […] in quickly. Read moreGenuine Hotels.com guest review
"Music City Bowl guest review"
The rooms were very nice. We ate at several restaurants while at the resort. While they were quite expensive, the food was not all that great. Overall, it was a great place to stay with a lot to do. A little expensive but worth it. Just eat some place else.Genuine Hotels.com guest review
"Christmas Holiday Get-a-Way"
a very enjoyable time for my family. Many activities to entertain all ages.Genuine Hotels.com guest review
"wonderful place to stay"
very nice stay,only thing hotel and grounds extremely busy with ball games, lights, ice etc. going on we were hoping for a little less congestion on hotel groundGenuine Hotels.com guest review
"marked off bucket list.We love you Mom"
We brought my mother there to see the Christmas lights and stayed the night with a balcony overlooking the atrium, went on the boat ride and carriage ride we loved it and she got to mark it off her bucket listGenuine Hotels.com guest review
"way too crowded"
Hotel was super crowded with tourists viewing the lights and decorations and restaurants inside the resort hotel. I would not recommend staying here at Christmas. Parking is horrible unless you use valet service. Very difficult to find area to check into room because of the amount of people everywhere.Genuine Hotels.com guest review
The scenery was breathtaking. The ability to maneuver throughout the complex was very difficult. More signs would be beneficial.Genuine Hotels.com guest review
Our stay at the Gaylord was very enjoyable!!! Service was excellent and all staff members we encountered were very helpful and cordial. Christmas decorations were exquisite and restaurants served delicious selections. We would certainly stay there again in a heartbeat!!!Genuine Hotels.com guest review
"My favorite Nashville hotel"
From the Christmas decoration to the comfortable bed, everything was as I expected it. My only "complaint" is that the place was extremely crowded for the holiday weekend.Genuine Hotels.com guest review
"Overall a good experience, but..."
My husband and I stayed here for a quick getaway. Overall the experience was nice/romantic but the confusion and lack of customer service was overwhelming. We stay in the king atrium room and the sound and view was amazing but the kids running up and down the halls and screaming and beating on the walls in the room next to us was very unpleasant to […] say the least. Hope this helps. Read moreGenuine Hotels.com guest review
Everything about the hotel was great except the valet parking - what a confused mess. It was always a mass of confusion any time we went to retrieve or park our car; however, on the day we went to leave, they could not locate our car. I had to stalk people to get any progress updates and I was, quite frankly, beginning to get worried that our car had […] vanished from the premises. The finally located it and brought it to us 1.5 hours later. I was just so happy they found the car that I didn't bother to hang around and lodge a complaint, but in hindsight I wish I had. It wasn't only the fact that our car was misplaced - I get it that things happen - but that I could not seem to get anyone's complete attention and did not have any confidence that someone was actually looking into it. In any event, the valet car parking system needs significant improvement. Next time I will undoubtedly self-park. Read moreGenuine Hotels.com guest review
"Disappointed at Opery Land Hotel."
Bath room sink had poor drainage.No CD player as stated in add.Over all, mutch too expensive for what we recieved. No dscounts available.Food, souveniers, everthing costs more than it should.Genuine Hotels.com guest review
The property itself was great although it was simply overrun with people. There was always a line for parking and each of the 20 restaurants. It was so busy that I didn't enjoy staying there. With increased space, staff and different processes, it could be a great destination.Genuine Hotels.com guest review
Had absolutely wonderful Christmas experience at this beautiful hotel. Everything was perfect. We plan to go again next yearGenuine Hotels.com guest review
"Long walk to parking lot."
It was a long walk to the parking lot. Restaurants were expensive so we went one block to other restaurants. Good for a short vacation.Genuine Hotels.com guest review
"Expensive for mediocre"
Poor check in service; the receptionist in the elite line gave us a room number that didn't exist. After going back to the front desk, she blamed the bellman and still didn't get it right. Mistakes happen, however she didn't apologize or accept any responsibility. Bellman was great. Ate at Fuse restaurant - good food, but when they got my wife's order […] completely wrong, there was no apology, just "oh, that's too bad, I'll see what I can do" Read moreGenuine Hotels.com guest review
"Bell boy service"
Overall the stay was good. My only complaint would be that the "bell boy" service was a lot to be desired. Multiple people had to help us. It would have been much more efficient if only one person had handled our luggage. It was if they weren't trying to help but multiple people just trying to vy for a tip.Genuine Hotels.com guest review
"nice, but pricey."
Enjoyed staying here. Pricey parking and extra resort fee. Not enough outlets in room for technology.Genuine Hotels.com guest review
Awesome!Genuine Hotels.com guest review
"christmas at opryland hotel"
Hotel has a lot to do. Fun activities for kids Very pretty at Christmas time. Food was expensive and not good.Genuine Hotels.com guest review
I stayed in the hotel with my friends for one night on Christmas. The hotel itself is very nice. We ate at SOLARIO CANTINA for dinner and CASCADES for brunch. Food is okay but you need to expect hotel pricing. The room is fine, but the bedding is not comfortable. I will expect higher quality of bedding and bathroom products for a 4-star hotel.Genuine Hotels.com guest review
"Yet another Christman spoiled by Gaylord Opryland"
For the forth year in a row you failed to provide the rooms I requested and had me transfer 3 times to a room that we were still not happy with. Your Manager was so concerned with our plight that he gave us a $50 gift card to get us to go away. I attend a conference in July each year with a large group and usually have a nice time. You over filed the […] parking lot that you charge additionally for and continue to show no personal interest in your guest. Read moreGenuine Hotels.com guest review
It was ok! Had lots of trouble getting the cleaned and ask to speak with Manager and said she would be right back and never returned or responded to me! Most of management was very uncaring about my concerns all they would say is sorry for that which seems to happen a lot! But I guess you have so many people checking in and out it does not matter if […] anyone came back or not. The valet parking you charged me 28.00 a day for is real joke several times I call for my car to be brought down and would have to wait 30 minutes and would check to see why and they never sent the message for it to be brought down. The morning we left call for the car to be brought down way ahead of time before the bell guy pick op luggage get down stairs and car not there he checked and they said they never got the message. The bell guy said its always been a problem. It was 5:30am it should not have been a problem at 28.00 per day plus tax and tips. Get the car back each time seat has been moved radio have been changed Etc. Which they should not bother anything in personal vehicles. I could go on and on but I an sure its not worth my time because it will be on deaf ear and all we will get is I am sorry or no response. Please change the major problem u have going on and charge for outside guest to come in and view hotel because there are a lot of slums that come and go at free will which is unsafe and very hard for guest to enjoy their stay because there is wall to wall outside guest. Read moreGenuine Hotels.com guest review
The hotel atriums are beautiful. My husband and I both have difficulty walking so the distance to the room was a long walk for us. The trash in our room was full, had not been emptied when we checked in so that made me wonder if the room had been cleaned.Genuine Hotels.com guest review
"Christmas at the Gaylord"
This was our first stay, and I must say it was extremely enjoyable. Everything was gorgeous, atmosphere great and looking forward to another visit. Thanks for everythingGenuine Hotels.com guest review
We enjoyed staying at the hotel.. It was very beautiful. The shuttle worked out really well. The transportation was very clean,comfortable and ran on time too.Genuine Hotels.com guest review
"Family Christmas at Opryland"
Very entertaining Nice family atmosphere. Room was just what we needed for a family Christmas. Thank YouGenuine Hotels.com guest review
Beautiful hotel but as others have stated..... Food and drinks are way over priced! Overall value is not good.Genuine Hotels.com guest review
Getting into the hotel was an incredibly long wait in vehicles outside. Check in was fast but the front desk agent made awkward jokes about not crashing our room and such. When we got to our room it stunk and was very stained and we could not stay there. Rather than offering us anything for our troubles, we were eventually moved to an exterior room […] which did not smell (but the original smelly room had an atrium view). The gardens and pool were very nice, there were lots of options for dining. We were just left unimpressed with the overall service, especially for the price. Read moreGenuine Hotels.com guest review
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