"Beautiful hotel with poor service!!!!"
Valet parking during the holiday was ridiculous!! You would think a hotel with as much experience as this hotel has the parking would be more organized. You pay $28 for valet vs $21 for self park and then wait 30 minutes for them to bring you your car. You're better off to self park!! For a $300 room the service was not what it should've been!!Genuine Hotels.com guest review
Everything was great except WIFI & Cell service very weak due to the amount of people.Genuine Hotels.com guest review
We stayed at the Gaylord on our way to Ohio I figured we could splurge and try a 5 star experience I was bitterly disappointed The room was next to impossible to find Once we found the room it was very small and cramped The atrium view was looking at the canopy of a tree We had to squat down and look under the trees to see anything I could have stayed […] at a less expensive hotel and walked around inside rather than paying 300+ for what we got All the restaurants and shops we outrageously expensive I will not be staying again Read moreGenuine Hotels.com guest review
Absolutely amazing! Catch out the 2 million Xmas lights while they are still there. Too kewl! We loved the hotel and definitely will be back!Genuine Hotels.com guest review
Great, we were a bit warm in the room and could not change the tempGenuine Hotels.com guest review
"Find out for yourself. Very enjoyable."
We stayed Wed. and Thurs. of Thanksgiving week. Our stay could not have been more enjoyable. We have stayed there several times before. Before this trip I read several resent reviews, and most of them were negative. They said checking in took along time and also parking the car. By the time we self parked and checked in it took 20 minutes total. This […] was the day before Thanksgiving. Also alot of the reviews said most eating establishments were pricey. There are places to dine for every budget. You just need to look around. We have stayed there at least 6 times and always enjoy it fully. Read moreGenuine Hotels.com guest review
every thing was wonderful, did not like having to pay extra for parking, such be part of the perks for staying at the resort, did like free shuttle to the show we attendedGenuine Hotels.com guest review
"BEST VACATION/ONE NIGHT EVER/HOLIDAY STAY"
this was one of the best getaway for one night ever. my family and i had such a wonderful time. everything was so clean, everyone was so helpful. you rate at the very top of my list.Genuine Hotels.com guest review
"Almost satisfied with the stay"
Good except for the Very Loud Kids that where there and running up and down the Hallways and opening and shutiing Doors and Talking and yelling!Genuine Hotels.com guest review
"Can't wait to go back"
Wonderful stay. I had stayed here many years ago and this visit was much better than back then. The Christmas decorations while top notch, seemed a little subdued from years past. It was still wonderful!!!!Genuine Hotels.com guest review
"Long walk to a room"
Room was smaller than what usually are accustomed to. We also had to walk a very long way to our room, However, the rest of the stay was nice.Genuine Hotels.com guest review
"Not for one on a budget but beautiful"
We are a young couple. The added costs of facility use, parking, and tips which we always leave when service is good; were over the top. My parents paid for the room but we needed an extra 100.00 or so for the extras. The ice show would have been great if you didn't have to pay for that as well. The Rockettes were phenomenal. It is lovely, but I miss […] the decorations of when I was little. I suppose many were lost in the flood. I am very happy you are back but can t afford it when you are on a budget. Read moreGenuine Hotels.com guest review
"Great hotel but watch additional charges!"
Everything about the hotel physical accommodations great. Felt a bit like we were being fleeced with additional charges however...21 bucks for self parking and 20 bucks per person for the shuttle downtown. Skip the shuttle and drive ...you can park for 15 bucks!Genuine Hotels.com guest review
Frankly we were disappointed. Got a good rate from Hotels.com, but it did not tell about an additional resort fee (which they charged us twice). Also parking is expensive and self part is a long walk to carry luggage and check in. So we had to do valet parking and wait for 40 minutes to get to the front to check in. Then it took 30 minutes to get the […] car back. Too crowded to enjoy holiday decorations. Coffee shop very inefficient. Read moreGenuine Hotels.com guest review
"great and beautiful vacation spot"
Had a great stay. Only negative was a 3 hour wait for our room to be ready and then another 40 minutes to get room key when it was ready. we had just drove 8 hours and were tired. Your hotel is great--just find a way to improve check in.Genuine Hotels.com guest review
"Just passing through"
Very nice but charge and surcharge everything, including parking.Genuine Hotels.com guest review
Trying to get food was nearly impossible unless it was from a vending machine. Stood in line with two small kids for over thirty minutes at the restaurant that featured Shriek. The man at the front ignored us while he was on a phone trying to get "a deal" that two women wanted. Then he ask the people behind us if he could help them! We left and afterwards […] noticed a lady was assisting the guy that was worthless. Eventually ended up at Beans/Starbucks near Cascades registration. Long line but was relaxing to sit and slow down by the beautiful waterfalls. Read moreGenuine Hotels.com guest review
"Beautifully decorated. Lots to see....but...."
My son & I went for 2 nights to see Rockettes & Ice Show as well as snow tube,& ice skate. The shows, decorations, activities, gardens, and all was amazing. I love how restaurants and whole Opryland area was walking distance. I did not have to move the car at all. There were the extra fees (resort fee, parking fee, & lots of taxes) but it was kind of […] worth it, especially during holidays. HOWEVER, the hundreds of teenagers aggressively taking over the restaurants, shops, etc. was a huge turnoff because they would not leave room for others to walk on their side of walkways, left gum on walkways, and trashed the elevators, left trash outside of their rooms. I had teenagers and chaperones knocking on my room door at 6 & 7 in the morning. I did not like my room being placed in the middle of a large group of teenagers and chaperones who apparently did not know which rooms the kids were in. Is there a better way for the schools to control this? Read moreGenuine Hotels.com guest review
Our stay was very nice but I do have one complaint: The maid does not wait to see until she is notified before she comes to your door to make up the room and my friend had a young man just come into the room because he thought she wanted a cot (which she didn't). He didn't even knock first. I believe the hotel needs to do a little better training for […] the housekeeping staff. Read moreGenuine Hotels.com guest review
"Very relaxing weekend"
Always a good time in NashvilleGenuine Hotels.com guest review
"Last minute fun!"
Went to Gaylord Opryland for our daughters school convention. We planned to go last minute and were able to book a beautiful top floor room. The room was lovely and clearly part of a usual suite room, with no bed, but the pull out bed with memory foam mattress was quite comfortable, even for my 6'5" husband. The size of the room was a big plus. The […] bay of windows overlooking the interior grounds was spectacular - We did wish the windows could open though to be able to better hear the water fall and festivities of people below. Read moreGenuine Hotels.com guest review
21 dollars a day + tax just to park was a big surprise , I felt like I was taken advantage of !Genuine Hotels.com guest review
"Opryland Hotel Winter Wonderland"
A wonderful experience. The Christmas decorations were amazing!Genuine Hotels.com guest review
I am completly dumbfounded as to why we thought we were getting a queen bed room and actually got a pull out sofa. The room was big enough for both beds, however, they only have a pull out sofa? The hotel was going to give us a room for the next evening, but we flew out the next day! I want your team to make this right because when I booked the room […] it was never displayed that I wasn't getting a queen bed. What can we do to make this right? Sincerely, Amy green Read moreGenuine Hotels.com guest review
Very disappointed in room. It was dirty, looked as if it had not been vacuumed in a long time, bathroom floor was dirty. I knew there was no way we could change rooms due to the fact that I had asked if I could pay for an upgraded room at check in and was told that the hotel was completely full. I seriously doubt that we will stay at the hotel agai […] n. Read moreGenuine Hotels.com guest review
I had asked for a handicapped accessible room on the first floor. I got a room on the fourth floor - not quickly accessible to an elevator. We enjoyed the hotel as far as amenities, but were disappointed that there was not more instruction/guidance regarding the layout of the facility. It took us a long time to find our "M" wing; we received directions, […] but in some instances elevators were being repaired and walking paths had stairs--not good for a person in a wheelchair. Read moreGenuine Hotels.com guest review
"two thumbs up"
We have been making this trip for several years, its our family holiday trip. we've always enjoyed the beauty of the hotel during the Christmas time....Genuine Hotels.com guest review
"Extra Fees add up."
We enjoyed our stay but got a little tired of the extra charges like $21 per day for self parking and $18 per day for a resort fee.Genuine Hotels.com guest review
Check-in and check-out was easy. Parking good. Accidentally booked a room with a pull out sofa bed for $230. Did not realize the mistake until I checked in. The room was too expensive, uncomfortable and isolated. The whole resort is over rated. Food at the resort was over priced as well.Genuine Hotels.com guest review
It was great. we stayed for our honey moon.Genuine Hotels.com guest review
Excellent stay. Staff was extremely courteous and professional. The gardens were magnificent and the Christmas decorations were beautiful. I will come back again.Genuine Hotels.com guest review
"Sleepless in Nashville"
The hotel was beautiful. Six of us girls planned this trip 2 months in advance. When we arrived at the hotel after shopping in Nashville all day, we were informed that our room had been given away. We had to settle for a pullout couch and a rollaway bed. They credited our account $100 each and paid our 28.00 valet parking. Which means I only had to […] pay $145.00 to sleep on a flat mattress pull out couch. I think they just over booked. Read moreGenuine Hotels.com guest review
It was a great trip very beautiful hotel with all the Xmas decorations.Genuine Hotels.com guest review
"not so special"
An ordinary hotel room for a lot of money. $36 of "extra" fees tacked on after we arrived at checkin. Restaurant food OK. On the positive, we did get our exercise wandering about the resort's lovely gardens.Genuine Hotels.com guest review
We really enjoyed this beautiful hotel! This was our first time actually staying over night.Genuine Hotels.com guest review
"Great place to stay ....."
Stay was wonderful! We loved staying at the Gaylord Opryland Resort in Nashville. Everything you need is right there, you never have to leave.Genuine Hotels.com guest review
"Girls Night Out"
This was a girls getaway,early Christmas with some girlfriends. The lights were absolutley Amazing and a Very relaxing time!Genuine Hotels.com guest review
"Nite at the Gaylord"
Loved our stay at the Gaylord. Service was great and there is lots to do right in the hotel. It is so big, it is easy to get lost. There are extra fees for parking $21 and resort fee $18.Genuine Hotels.com guest review
awfulGenuine Hotels.com guest review
"Trip for wedding"
Beautiful setting. Nice room. A plus were the beginnings of their decorations for Christmas!Genuine Hotels.com guest review
"A very nice hotel"
I did not use the wi fy and charged for two days . I think thats wrong,also $21dollars to park i think that,s too high for the average person. Your hotel is very nice.Genuine Hotels.com guest review
We booked in advance and asked for the delta atrium balcony section. When we checked in was told nothing available in that section and we wouldn't like it anyway as there were about 1,000 teenagers there (football game)and they would be rowdy all night. So they found an atrium with balcony in Cascade section. We thought that would be fine. Opened doors […] to balcony and all we could see were green trees totally. Bed was not as comfortable as Delta section. We were married there a yr. ago, stayed 5 nights and booked other guests. Spent $25,000 to $30,000 at that hotel for the wedding and this was the way we were treated. Read moreGenuine Hotels.com guest review
we went to Nashville to celebratr my birthday. As always we has a wonderful time. The food, drinks, and service was top of the line.Genuine Hotels.com guest review
The interior of the hotel is beautiful. Our room was a disappointment. No table or comfortable chairs. Bare bones. More expected for the price. Restaurants were good. Enjoyed the heated pool.Genuine Hotels.com guest review
"My fiancee called it "magical""
I told her it was the coolest hotel she would have ever been to, but that wasn't good enough to describe it. Simply put, this place is one of a kind. Any one of the 3 giant atriums would make for a pretty awesome hotel, but together they make for a fairly epic experience. Great restaurants and excellent service round out a really fun place to stay.Genuine Hotels.com guest review
had an executive suite with only a sofa bed - didn't sleep well. Wouldn't recommend this room type.Genuine Hotels.com guest review
discovered the previous person's bar soap and shampoo still in the shower, reported it and they cleaned it up. It still made us question how well the room and bathroom were cleaned. Upon check out, informed the man at the desk and he apologized but did not seem too concerned about the dirty bathroom. Not sure if we will stay again due to cost of st […] ay. Read moreGenuine Hotels.com guest review
"Nightmare at Gaylord!!!"
I paid $220 a night and didnt have a bed in the room. We had a sofa bed and a cot to sleep on. The matress was ridiculous. Also we were charged $28 a day for parking and a $18 a day resort fee.Genuine Hotels.com guest review
Hotel is awesome just pricey! Have to seeGenuine Hotels.com guest review
"Beyond All Expectations!"
Beautiful inside and out! Warm, helpful, knowledgeable and friendly employees made it a joy to stay there! Will be back!Genuine Hotels.com guest review
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