Holiday Inn Tijuana Zona Rio - Tijuana

Not a good experience. Will also write Holiday Inn about it. hotel is located in a nice area the actual street has a divider, if you are coming from the US you need to pass the hotel & find a place to make a U-Turn hotel has recently become a Holiday Inn, and is not list listed in GPS databases, neither is actual address. Upon arrival at the hotel, […] the 3 employees at the front desk were having a conversation about their evening plans. waited at least 5 minutes before they acknowledged my existence. I was traveling with my cousin, we had reserved a double room No doubles were available, we had to share a bed. The room was clean and tidy, the bed was comfortable, pillows were not The view was non existent. The neighbor hood is an up and coming area with nice restaurants, and places to go. the location is fine. Hotel is on a major road, the noise level at night was pretty high even for a seasoned city dweller like myself. Not recommended if looking for a restful night sleep. The bar wasn't stocked well, only few top shelf bottles, service was passable at best, and didn't even have lemon for my drink. Checkout was quick and easy. The next day (Monday) I notice that my credit card had been charged twice. Once by Hotels.com, once by the hotel itself. I called customer service at Hotels.com which was super helpful, and was refunded within a matter of minutes. Final grading hotels.com: A+; Holiday Inn F. I will not stay there again Read more

Genuine Hotels.com guest review

cosmetic apperance of hotel and room were great. our room was clean but reaked of sewage. the jacuzzi was dirty and not heated, which was one of the main reasons we chose to stay there. I have never missed my bed so much, the mattresses were horribly stiff and springy. may not consider coming back. the best thing i would say was the price was very reasonable....i […] guss you do get what you pay for. Read more

Genuine Hotels.com guest review

Small beds and low water pressure in the shower but overall a clean and decent place to stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The front service was bad and the card to our room didn't work every time we step out ! Ice machine was broken on our second level we had to keep getting the ice from the first floor. Over all I wouldn't recommend anyone to stay in TJ!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was satisfied I would stay again. The bar and restaurant made me feel at home.

Genuine Hotels.com guest review

Hotel has a good location, in the middle between Galerias Hipodromo and Plaza Rio. Overall my stay was good. My room was spacious and had a bathtub, which I liked, but it didn't have a safety box. The only problem I can mention is that the hotel is located just between 2 main roads, so the noise of the cars passing by can be heard all night long, at […] least in the room I had, which was in the 3rd floor (the top). If you don't mind that, it's a good option in the city for it's price. Read more

Genuine Expedia guest review

Everything was great!!!!

Genuine Hotels.com guest review

Check in was at 3pm ..Got to hotel at 5pm and they did NOT have a room that i RESERVED. we had to wait an hour in the lobby with 2 tired children. When we FINALLY got out room our door didnt want to lock. we stayed 2 nights and the door situation happened TWICE, very unhappy!

Genuine Hotels.com guest review

Super breakfast!!!! Very authentic Mexican food,super American food!!Next time I go to Tijuana,even if I dont stay at the hotel,I will go for the breakfast buffet and take my Tijuana relatives. My mom that lives in " TJ" and is very picky about the food,WAS IMPRESS .The service was superrrr,from the doorman to waiters,,FELICIDADES.

Genuine Hotels.com guest review

first the underground parking doesn't have a elevator up the lobby we had to carry everything. We asked for an extra bed for my kid they said they would bring one up but it never came, beds are too small full size .Our view was horrible towards the back of the hotel we could see people walking in the drains. Food wasn't that great when we booked the […] room for 4 persons they told me the buffet was included, but turns out only for 2 persons so we had to pay extra but they told that after we were sitting down eating. need better customer service not a family environment. Read more

Genuine Hotels.com guest review

Great customer service as the staff speaks English and were able to take care of all my request. The area is calm and less than 5 minutes from the U.S border.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

there is a nice hotel and so quiet ilike because is confortable, dont have to go outside to eating they have a restaurant and close to tha shopping center

Genuine Expedia guest review

great hotel!!!! clean, modern , and the breakfast is great!

Genuine Hotels.com guest review

I stayed many hotels in tj, it is better than the more expensive ones

Genuine Expedia guest review

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Genuine Hotels.com guest review

Is the worst experience I had in this hotel, I never had It before, this hotel was the best

Genuine Hotels.com guest review

We were on the first floor of the holiday inn and the only problem we had was that there was strong odor as soon as we got to our floor.

Genuine Expedia guest review

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Genuine Hotels.com guest review

the staff was very nice and the rooms and hotels were very clean. I just wished they had queen beds in a double room instead of the double beds. The rooms are small for my taste. Overall it was a nice experience. The pool is also too small.

Genuine Hotels.com guest review

I liked my stay only thing was that I was told by one of the workers there that pool was open 24hrs come to know it was closed by 11... I was really looking forward to it been open the 24 hrs :/

Genuine Hotels.com guest review

very happy with the service, location, cleanliness, location and price, I definitely recommend this hotel

Genuine Hotels.com guest review

Was having a hard time communicating with staff...only one or two are bi lingual...hotel is fine and relaxing, however got disappinted when one staff called our attention saying we are not paid yet which i did on line. So humilliating for that one...but overall experience was great.

Genuine Expedia guest review

We arrived in town prmarily for business at the US consulate but with time for some side trips. This hotel was identified on some websites as a Fiesta Inn and some as Vita Spa and we arrived during the rushed and final preparations to unveil its new ownership under the Holiday Inn flag. We mistakenly booked at this Hotel thinking it was the Fiesta Inn […] near the consulate but were very satisfied with all aspects of the hotel including the location. It is located on the Paseo de los Heroes in the Rio Zone - you are within long walking distance of fine shopping, the cultural center and some excellent restaurantes and a statue commemorating Abraham Lincoln. Will recommend this hotel to others and will return if in TJ again. Read more

Genuine Hotels.com guest review

I would like to stay here when remodeling is finished and converted t the Holiday chain. They absolutely should close the hotel until remodeling is completed. The "restaurant" in a sterile conference room is not acceptable. The check-in table and computer is ridiculous. Also, the fumes from the remodeling bothers some people. The outside is beautiful […] and will be spectacular. Don't try to stay open now. Just finish remodeling. Let me know when it's done. The massage I had was totally neutralized by the cold room. Body work was good; but the cold room negates the body work. A good masseur ALWAYS keeps the client WARM. Read more

Genuine Hotels.com guest review

friendly employees. needs improvement on minor details

Genuine Expedia guest review

No buttler service. No control remote for tv...hotel was to boring....for old people....

Genuine Hotels.com guest review

I felt safe there but the comfort issue is a problem if you like a normal mattress to sleep on. The bed is rock hard. Bring your own pillows, this helps!

Genuine Hotels.com guest review

The service it was ok the calls to us are so expensive $14.00 the toilet it was not clean

Genuine Hotels.com guest review

Nice hotel but thin walls

Genuine Hotels.com guest review

Great location, Staff was very fast and helpful. We skipped the breakfast after they told us that the price was 170 pesos or about 16 dollars, that is probably ok for most but a little steep for us. Overall you cant beat this deal in Tijuana. Great hotel for the price! Will be staying there every time, Unless Holiday Inn who is buying the place jacks […] up the price. Hopefully not! Read more

Genuine Hotels.com guest review

My wife and I stayed here in May 2011. Bar none, this hotel probably has the friendliest and most helpful staff of any hotel in North America. The staff bent over backwards to help us out with issues (non-hotel related) that came up during our stay. They also did everything possible to make us feel at home. They even moved a table from the dining […] room to the pool area so that my wife and I could eat outside. The highlight of the brunch buffet are the local dishes which are outstanding. Try the chicken mole. The only downside is that the top floor of the hotel is currently under renovation but the distraction was minimal. I'm looking forward to seeing the renovated rooms. I can't wait to stay here again soon. Read more

Genuine Hotels.com guest review

It's like a super 8 motel: charmless although clean. Rates inappropriately high for the low quality. Beds were comfortable. However construction going on throughout our stay made sleep impossible. Management were not appropriately apologetic. There was no warning made.

Genuine Expedia guest review

my stay was made wonderful at vita spa the room was spacious and very clean the only thing the location a little confusing in my opinion i would give them a 4.5

Genuine Hotels.com guest review

We rented this room and wasn't sure what to expect. I am very sensitive to certain scents or smells but hotel was perfect and this place did not have a single smell. The rooms weren't very big but they were very clean and very comfortable.The hotel was right in the middle of everything and still far enough from the party scene which was great for us […] and the people there at the hotel were very friendly and made us welcome they received us like if we were old friends. They have this spa that has a natural springs very theraputic, it was great and if I come back here I would stay here again and recomend it to everyone I know. Read more

Genuine Hotels.com guest review

me and my wife stayed there for 3 days and everything was great. the service was great and the hotel was over all great. i loved the fact that they had security tower outside the parking lot, i had no problem leaving my car parked there.

Genuine Hotels.com guest review

Stayed for 2 nights Apr 2011, service was excellent the breakfast buffet was fine....but the room service food....not so good. The green peppers in the fettuccine Alfredo were off...too acidic I know...green peppers in the sauce...I am a Chef student so I have an open mind....decided to play it safe with the next meal :) cheese burger and fries, tasty […] except for the toothpick hidden flat between lettuce and cheese..bit into it...yeah..next dinner meal was very safe :) deli meat platter and nachos from bar menu. Hotel not so close to the border to have cell phone work....Pueblo Amigo is....I like the room service and restaurant at Pueblo Amigo too...This Hotel will soon be a Holiday Inn....hope they get a new Food and Beverage Manager.. HIRE ME :) Read more

Genuine Hotels.com guest review

Good attention in the front desk, bad attention with the doorman. Key didn't wotk, I had to wait several minutes and they didn't fix the problem. They opened the room with master key and said I had to ask for a new week the next morning. Room smelled weird. Infrastructure was deteriorated. The shower water was dark at the beginning.

Genuine Expedia guest review

Their staff really go out of their way to pleased you and make you feel comfortable. Reasonable and helpful. Cozy and relaxing place to stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great Price Good solid hotel for buisness

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

DEBERIAN DE HACER ALGO PARA ELIMINAR EL RUIDO ESTAN JUNTO A UNA VIA RAPIDA Y DESDE LAS DE LA MAÑANA YA NO SE PUEDE DORMIR, NO SE SI PONIENDO DOBLE VENTANA O VIDRIOS MAS GRUESOS

Genuine Hotels.com guest review

la disfrute y el personal todos muy amables grasias :)

Genuine Hotels.com guest review

La cama horrible, las almoadas duras, vi un cucaracho en el bar, el servicio algunos de verdad súper atentos otros muyy mal, no se creo que bastante caro para lo que es, no lo recomiendo

Genuine Hotels.com guest review