"Get more towels"
There were never enough towels for the guests. Everyone was scrounging for a towel at the pool and in the rooms. The poolside cabana was poorly managed...limited drinks available and no snacks at all were available t purchase. It was a let down.Genuine Hotels.com guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you very much for taking the time to review your most recent stay. We appreciate your feedback with regards to our pool and Splash bar. I have passed your comments on to our food and beverage team so that we can improve for the future. Thanks again! Sarah Lewis, Front Office Manager
"Good amenities, terrible for cleanliness"
Although this hotel had a comfortable room and the food from room service was delicious, I gave it a terrible rating for cleanliness and bad service. When I arrived at the hotel, the fridge was not clean. I ordred a ginger ale because I was not feeling well, and the room service staff brought me lemaonde that was simply carbonated water. When I called […] room service to tell them them that the beverage they brought me did not taste like ginger ale, the staffperson who answered the phone chuckled like it was something funny. I explained to her that I did not think it was funny since I had an upset stomach and requested another ginger ale without any ice. However, the beverage that they brought up to my room still tasted like plain carbonated water. The next day, the coffeemaker did not work in the morning and I had to ask for a replacement before I could have my cup of coffee in the morning. The shuttle driver gave me some misinformation about the frront seat passenger having his or her seatbelt fastened not being the responsibility of the vehicle driver. The map of the area that the front desk staff provided was not accurate and updated. The thermostat stopped working on the last day I was there and their was no air conditioning in the room. Read moreGenuine Expedia guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you very much for taking the time to review your stay at Hilton Indian Lakes Resort. Over the course of your stay, I know I personally assisted you with the issues you were experiencing. I have passed all your comments on to our staff members in all departments so we can work to correct the issues you had. I know in my department, we are updating the local area map to provide more updated information to our guests and in the guest rooms, the table tent flyers have been replaced and updated with the correct restaurant hours. Thanks again for your feedback as we are already seeing improvements based on your comments! Sarah Lewis, Front Office Manager
"One night stay"
Did little more than slept here but room was clean and comfortable and hotel amenities seemed nice.Genuine Expedia guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you very much for your review of our resorrt. We can't wait to have you back again soon to enjoy the rest of hotel and facilities. Have a great day! Sarah Lewis, Front Office Manager
"No towels...huge family reunion"
I had stayed at this resort in the past and decided to return to celebrate our first anniversary. Unfortunately there was a very large family reunion as well as a wedding going on this weekened. The lines for everything in the hotel were long, there were no towels at the pool on both days we were there. When I asked for towels they would only give me […] 1 even though there were 4 of us there. Staff does not seem to understand and speak English very well whichis somewhat annoying to encounter in the field of hospitality. Don't think I will stay here again. Read moreGenuine Expedia guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you very much for your review of our resorrt. I am so sorry if you were not happy with your stay here. During the summer time, we are very busy each weekend with large families gathering to enjoy our hotel and facilities. I am even more sorry if you had trouble communicating with our staff. For the summer, we have hired a group of ambitious international students who are so happy to be seeing America. I can understand how a language barrier may be a problem. Again, we are very sorry, but hope you will give us another chance very soon! Sarah Lewis, Front Office Manager
Had a blast. Went to 2 Cubs/Reds games. Golfed. Great stayGenuine Hotels.com guest review
Response by Hilton Chicago / Indian Lakes Resort We're so glad you had such a good time. We can't wait to have you back (maybe for a Cubs world series!) -Sarah Lewis, Front Office Manager
This hotel needs a major renovation. That being said... The staff was friendly and helpful. Shout out to Joey on the bell desk!Genuine Hotels.com guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you for taking the time to provide your comments . We have just completed a full renovation on our spa and resurfaced our outdoor pool. We are preparing for a renovation of the guest rooms next. I am so glad you had great service from Joey. I'll tell him you said "hey". Thanks! Sarah Lewis, Front Office Manager
"Great hotel for a romantic weekend"
the hotel was the perfect place to reconnect with my former fiance after 29 years. The tropical indoor setting reminded us of meeting in Hawaii...great place to stay, close by to many attractions. The restaurant overlooking the pond was great, both our meals and service top notch. Thank you for a beautiful weekend!Genuine Hotels.com guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you for taking the time to fill out your comments! We are so glad that we have become part of your special memory. We hope to have you again for your next special occassion -Sarah Lewis, Front Office Manager
The customer service and experience was nice, just hard to over look the strange shaped small room.Genuine Hotels.com guest review
Response by Hilton Chicago / Indian Lakes Resort Thank you for taking the time to provide your comments. We are so glad that you enjoyed your stay and our hospitable staff. Our uniquie shaped rooms and hotel layout is one of the things that make us unique. We were designed by Architect Don Erickson, a student of Frank Lloyd Wright. It is part of our history and what makes us special. We look forward to having you again soon! -Sarah Lewis, Front Office Manager
the room was on the basement floor with no nice view, but they changed us to a new room on the second night.Genuine Hotels.com guest review
The parking was terrible, the toilet kept running all night and when I told the front desk they just said they would have maintenance check, the bartenders in the different hotel bars were not consistent with their drinks, the elevators were so slow and lastly, the white blankets on both beds had dirt on them. Yuck! I won't go back there ever.Genuine Hotels.com guest review
Everything was great except for the rude bartender at The Cave.Genuine Hotels.com guest review
This is one of the best resorts I have been to in the Chicagolabd area. Perfect if your looking for a getaway in the winter since they have an indoor area that looks like an outside park and all of their buildings are accessible through underground hallways.Genuine Expedia guest review
"CLOSE TO OUR FIRST GRANDCHILD."
wE STAYED AT THE INDIAN LAKES RESORT IN BLOOMINGDALE IL. THE SERVICE, THE FOOD AND THE ROOM WAS FANTASTIC.Genuine Hotels.com guest review
"Great except for one problem"
We loved the hotel, thought it was in a great, safe location. The hotel itself is unique and beautiful and the employees were always friendly. My only complaint is our room did not have a dryer. Not a big problem until we had to call down three times to ask for one. We were on our way out and that was holding us up. We even attempted to as a nearby […] housekeeper for one but she understood next to zero English. After 40 minutes, someone finally brought one up for us. Otherwise, we'd stay there again. Read moreGenuine Hotels.com guest review
"everything you need inside no need to go out"
It is beautiful there is a cave in the middle of the hotel and inside it is a bar the restaurant shirraz by the sea is just amazing very elegant the food was great and prices were very reasonable the creme brulee was the best i have ever had. overall great experience my room had a wine stain in the middle of the floor and i was upgraded to s hostpitality […] suite it was beautiful and very spacious with seperate living room Read moreGenuine Hotels.com guest review
Although things did not go as planned when I arrived - the staff was so helpful and willing to make changes to our accommodations. We ended up getting upgraded to a penthouse suite and had a fantastic stay!Genuine Hotels.com guest review
Very cool hotel with a lot of character. Some parts were dated but the rooms were clean and updated. Plenty to do no matter the season.Genuine Expedia guest review
"Not at all what I thought."
You could tell the place was rundown before you went inside. The whole hotel smelled terrible like they tried to get the smoke smell out with heavily floral scented cleaner. Check in was at 3 but we had to wait until 4:30 because our room wasn't clean. Got the the room and it didn't look very clean. Bits of stuff on the floor, stained carpet and furniture. […] Paint chipping off the walls. We had no wash rags or hand towels. Don't know why we had to wait so long because it still wasn't clean. Beds were hard and uncomfortable. The toilet ran the entire time. Also we were next to an adjoining room and could hear everything from the other room and the hallway. Very disappointed and will not be staying here ever again. Read moreGenuine Hotels.com guest review
"Great Place to stay!"
My husband and I stayed here because he had a job interview in the area and we were very surprised at this hotel. It really is a resort! We purchased it because it was on special and we are glad we did. The staff was nice and the room was great. The only complaint is that when the air kicked on it was really loud and the water in the shower was never […] really hot. Other than that it was great. We will definitely be back. Read moreGenuine Hotels.com guest review
Loved the entire visit, from check-in to check-out. Well trained staff. An out of service icemaker was the only detraction.Genuine Hotels.com guest review
"great to use as a wedding property."
dysfunctional front desk. our daughter got married and we used this hotel. we confirmed all the details every day with the front desk and they still screwed it up. from handicapped rooms not being available to guests not having rooms available when they checked in. the rest of the house was great to work with. banquet dept. did a great job. the valets […] were the best we ever worked with. great property. management needs to work with the front of the house a bit more. we'd go there again. Read moreGenuine Expedia guest review
"Great Hotel if you want to be in the dark and cold"
My room was on the first floor of the resort. As a result, I could hear all of the noise from guests walking throughout the lobby and hallway. Additionally, the power went out. As a result, the room was completely dark, no television, or heat all night. Power was not restored until 7am the next morning. Guests were extremely loud and irrate and made […] it very difficult to get any rest. I was extremely disappointed the first night. Read moreGenuine Expedia guest review
"Could be a great family hotel"
Overall, My experience was ok. I would of rated the comfort of the room higher but the first night we had to be moved due to a faulty heating unit and the next night due to some power failure the smoke detector in our room started going off at 2:00 am for about 2 hours until they fixed it. The hotel staff was courteous and made amends as best as they […] could. Read moreGenuine Expedia guest review
Overall the visit was good but we had a situation on our last night where the elevators were not working, the TV cable was not working and the Smoke Detector went off 7 times between 1am and 5am. My biggest frustration was that the staff seem very disinterested in helping with any of these issues. I had to walk to the top floor w/out an elevator. Not […] a big deal but on one to direct me on how to navigate from floor 3 to floor 5. Going w/out Cable in a hotel can be a big deal. Again, front desk seemed very unconcerned and was not interested in trying to find out when it would be restored. With smoke detector, staff was non-concerned. Very weak apology when I called to inquire. I would have expected staff to be trolling floors to let people know it was a false alarm. I heard several people actually leaving their rooms when the alarm went off. Read moreGenuine Hotels.com guest review
Got to the hotel and it looked nice from the outside and the lobby. Got to the room and it looked nice until I went to close the curtains. They have a portable room air conditioner in there with the vent going through the window and pink insolation covering the window where the vent was and had duct tape holding it in. Then there was mold all down the […] wall between the windows. Then the dust on the lamps and lamp shades. Told the person at the front desk and he could care less. Read moreGenuine Hotels.com guest review
the hotel was lovely in a pretty setting the only problem was being right across from the ice machineGenuine Expedia guest review
Spacious room. Conference area accessible without going outside. Just minutes from offsite restaurants and mall.Genuine Expedia guest review
Very pleased with this hotel. Will definitely come back. Lots of shops and restaurants close by. Atmosphere was really great and staff very nice.Genuine Hotels.com guest review
"One night stay"
My only complaint would be that the toilet didn't work. I really like Izzy and Moe's bar and the pool/hot tub was great.Genuine Hotels.com guest review
Older hotel and resort, but very well maintained. Nice room. Plush. Staff was very attentive and on-site restaurant quite good. Golf course on the property.Genuine Hotels.com guest review
We went there to celebrate our 32nd Wedding Aniiversary. Accomodations were outstanding. The staff was courteous and professional. We got a King suite, very clean, with great views. We enjoyed drinks at The Cave Bar, the bartender Melissa was very polite, then we enjoyed a lavish dinner at the Shiraz on the Water. The food was outstanding and the service […] exceptional. I enjoyed a lavish desert, back to The Cave for evening drinks. In the morning to the Mastersclub for a nice brunch which was delicious. We are looking forward to yet another stay. We decided to bring our toy poodle with us, rather than boarding him. They do charge a fee. no matter the size of the dog...that really was the only dislike. Overall, I would Highly recommend this hotel. Read moreGenuine Hotels.com guest review
we did not they kicked us out... after tthe second day .... it say"s they except pet"s on hotel .com am\nd on there site but after the first night ...the maid came in to clean the room ....she whent and told them we had two small dog"s ...and i do mean small my dog"weiagh 2and 4 pound"s so very small ......they told my husband we could stay if we wanted […] to ...but we had to put your very small hepless dog"s 2 and4 pound"s in the car for the rest of the week ...so i dont care for this hotel i have already told all my family and my friend"s of this they will never stay with them .....however i give ...hilton a a+++++++++++++++++ they were so nice to my dog"s ...i have little chihuahua"s 2 and 4 poun"s so what woud you do? Read moreGenuine Hotels.com guest review
Very good hotel with golf. Friendly staff and good customer service. Although the hotel itself is a bit old, but still a very nice hotel.Genuine Expedia guest review
It was very nice, the only inconvenience was that it takes 35 minutes to get to the city.Genuine Hotels.com guest review
It was overall excellent hotel.Genuine Hotels.com guest review
"great location, great price"
you will not be disappointedGenuine Hotels.com guest review
"Very enjoyable stay"
My family enjoyed this hotel as used the mini golf course and both indoor and outdoor pool. The staff service at the hotel was very nice and threw in some freebies for the kids (mini golf and breakfast). Our room was a nice size with two queen beds and a portable crib. There was plenty of room for our smallest to crawl around. This was a family vacation […] to Chicago where we visited many of the museums downtown during the day. Our travel time to downtown averaged about 45mins each way (non-peak rush hour). Nearby the hotel there is a mall and plenty of restaurants. Read moreGenuine Hotels.com guest review
Well we enjoyed our stay very much it's a beautiful resort the pool is amazing we had troubles with the air in the room the first night but the second night the hotel accommodated us with another room due to the air problem which was very nice wasn't able to try the breakfast due to the hotel being under capacitance but we found a wonderful place near […] the resort had such an amazing time we will be back Read moreGenuine Hotels.com guest review
"great place to stay!"
very comfortable and quiet. pool very nice. very nice hotel!Genuine Expedia guest review
"Fit our needs"
This is about the 10th time we have stayed at this hotel and I am usually very satisfied. This time I was in a new room that was about 1/2 the size of any before. It looked to me that several rooms were made out of one big room because I believe this was a very new room. I liked the size of the room in my previous stays. There was a remodel of the hotel […] itself and I believe these rooms were added...a bit disappointing because the room was really really small., Too much furniture for the room. No floor space. Bathroom was fine. Read moreGenuine Hotels.com guest review
"Hilton Indian Lakes Resort review"
Hotel is nice, room is cozy. I like the bedding soft and lots of pillow which feels like home. However, 1 thing i was dissappointed is the bath tub which is clugging. You have to wait for few minutes till water is down before next person can take a shower which is really inconvenient. Plus check in time is 4pm- we got their after 4pm and the room is […] not ready yet but front desk is nice enough to give us a 2 complimentary brkfast in one of their restaurant to compensate for waiting. Overall, hotel is not bad at all ambience is ok if they can just fix their bathtub then i will rate this hotel at 5. Read moreGenuine Hotels.com guest review
Loved it! Would stay here again!Genuine Hotels.com guest review
Great hotel. Would definitely go back and spend more time.Genuine Hotels.com guest review
The hotel offered a lot of great resort amenities, it was outdated in it's common areas.Genuine Hotels.com guest review
"Really enjoyed my stay. Will return."
Perfect for a family getaway. On site, they had a golf course, mini-golf, a spa, a hot tub and indoor/outdoor pools. I don't golf but I do spa and the spa was wonderful. They have a great staff too. Very helpful and friendly.Genuine Expedia guest review
Nice huge Hotel, rooms were far larger than normal!Genuine Expedia guest review
It was convenient to get to everything we wanted to do.Genuine Hotels.com guest review
I was very pleased with my experience at Indian Lakes. Our room was clean, comfortable, HUGE, and quiet! Good value.Genuine Expedia guest review
unfortunately I was not told by your site about the large fee for having a pet at this hotel, if i had been told I would have made a different hotel choice. I found out about this hefty fee as I was walking away from the check-in counter to our room( as the hotel almost forgot to tell me also ) and was asked to sign the pet form and pay the pet fee. […] It was to late to look and go else where. Finding this out at the last minute just added to an all ready stressful week. (we were there because of storm damage to our home) All fees should be on your site. Read moreGenuine Hotels.com guest review
Enjoyed it. Also Shiraz on the Lake. We live in the immediate area but needed to stay overnight due to loss of electricity when a storm blew in on Sunday afternoon. The beautiful setting and great food helped to ease some tension!!!!Genuine Hotels.com guest review
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