"NY 5 nights"
It was ok but for the price we expected more. For an example they didn´t vacuum the floor even though it was full of rubbish.The gym was ok but very small and incomplete. Good location though and the beds comfortable.We will choose another hotel next time.Genuine Hotels.com guest review
"Outstanding across the board!"
The Lucerne is absolutely perfect! The location is safe and very close to the subway. The restaurant had great food & service. The hotel staff was very friendly and helpful with directions. The rooms were very nice, clean & quiet at night. We also really liked the close proximity to Central Park and the Museum of Natural History. We plan on going back […] to NYC for another anniversary trip and we're staying there again hands down. Read moreGenuine Hotels.com guest review
I love the staff here. The rooms are small, but very adequate. They were careful to put our rooms together as requested. Short walk to the subway; bus stop is around the corner. :Lots and lots of fun restaurants in the area. Cabs were easy to get. Only downside is we were on a lower floor, on the Amsterdam side and it was very noisy at night. The staff […] can't do enough to help you at this hotel. we'll be back. Read moreGenuine Hotels.com guest review
"comfortable and convenient"
The hotel was nicely remodeled. Although I was in a small room it was very comfortable and clean. From time to time I could hear noise from the hallway and adjacent room. Very convenient to subway and Central Park. A pleasant surprise to have a real exhaust fan in the bathroom. Nice large closet.Genuine Hotels.com guest review
"Simple and Elegant"
The Lucerne exceeded my expectations. The location is great-- very short walk to metro. The furnishings were high quality, clean, and comfortable. The staff was friendly and accommodating. I will definitely stay there again when visiting NYC.Genuine Hotels.com guest review
"Great location/great service!!"
We loved our hotel and ALL the staff there. Front desk, bell men and our concierge Liz was the greatest. She helped us with shows and restaurants all three days. Very professional and verrry friendly. She was a terrific help and with the subway!!! There is a wonderful French restaurant connected to the hotel called NiceMatin!!! It is delicous and well […] maintained......loved it!!! Read moreGenuine Hotels.com guest review
"Small, Nice and Clean"
Stay was great, one of quiter hotels I've ever stayed in while in NYC. Only drawback was very little hot water each day for showers.Genuine Hotels.com guest review
"Great hotel, good location"
The hotel was nice and a great location. Great restaurants on Amsterdam right around the corner; awesome bar next door - the Dublin; one block from subway; nice place away from all the crowds; concierge gave great suggestions.Genuine Hotels.com guest review
"I'll be back"
The Lucerne is what one might call correct. There's no abundance of smiles and good cheers. The workers are somber yet effective. The promise of a King size bed was replaces by Queen which isn't everyone's favorite for two. The promise of a coffeemaker turned out to be available on request. There was no On Demand channels on TV and no mini-bar. It was […] a nice way to save money but on the stingy side. The room was very small but well organized. What makes the Lucerne a semi-success is the price. Read moreGenuine Hotels.com guest review
"good upper westside location"
I stay at this hotel once a year, I stay there because they are free of bedbugs!Genuine Hotels.com guest review
"great location and service"
Very happyGenuine Hotels.com guest review
This hotel is really a gem. The service and the adjacent restaurant are great. just note that 204 facing Amsterdam is noisy beginning at 4am. You can request a diggerent room--higher floor which i neglected to do.Genuine Hotels.com guest review
"great hotel on the upper west side"
This is a fantastic hotel - it's in a great location just 1 block from the subway and a few blocks from Central Park and the Natural History Museum. We have stayed here before and will stay here again!Genuine Hotels.com guest review
"Reasonably priced, decent experience"
We like the upper west side, and the location of the hotel is great. The restaurant, Nice Matin, is outstanding; breakfast was delicious, nice array of options, great service, and actually less expensive than other neighborhood options. Still can't fathom why housekeeping, upon seeing the "Do Not Disturb" sign on our door, decided to CALL us to see […] if we wanted the room serviced; um, we were trying to sleep, which is why we had "Do Not Disturb" posted, thank you. Also not sure why, mid-stay, housekeeping removed ALL the soap from the room and left none (had to make a trip to the front desk for it). Guess we should have known they have issues in this department when, with a 4:00 check-in, our room still wasn't ready at almost 5:00 on a Sunday evening.... Door men were all friendly and helpful. Read moreGenuine Hotels.com guest review
What can I say. It is NYC. The hotel served its purpose. The staff was excellent. The adjoining French restaurant was superb. The location was desirable. That being said I'm comparing every hotel I stay at to the Ritz.Genuine Hotels.com guest review
"Lovely choice for Upper West Side"
This is a great place to stay if you want to be uptown for Lincoln Center, etc., events. The building has a lot of charm. The rooms are small but quite comfortable and it is really easy to get in and out if you are driving in on the West Side.Genuine Hotels.com guest review
"Great hotel and close to Museums"
I was looking for a hotel with charm, something different from the chain hotels and away from Times Square. I loved the Lucerne and would definitely stay there again. My room was very nice. The hotel was quiet. Service was great and the staff was friendly and attentive. They were very helpful answering my questions and in giving me easy to follow directions […] when asked. I was really pleased with my stay and will go back to stay there again. Read moreGenuine Hotels.com guest review
"Our New York Home"
The Lucerne is where we always stay when we visit New York. Great location on the Upper West Side, always well maintained, professional and courteous staff, clean and comfortable rooms.Genuine Hotels.com guest review
"Short walk to Broadway subway,"
The concierge service was outstanding. All the staff friendly. The restaurant was good but overpriced.Genuine Hotels.com guest review
"New Favorite Hotel in New York"
Usually when we go to New York we try to stay in a different hotel because there are so many great options in the city. Those days may be over. We stayed at the Lucerne and fell in love with it! We will definitely be back. Very clean, well appointed, great location, quiet (by New York standards), safe, good size rooms (especially for New York), and […] a very friendly staff. It is just down the street from the Red line and close to Central Park. Several great restaurants just steps from the hotel. Definitely worth the price! Read moreGenuine Hotels.com guest review
"great spot in north manhatten (upper west side)"
Perfect location a 30 minute cab ride or 24 minute subway, door to door, to Wall Street. 70 meters to the subway entrance, 200m to the Natrual History Museum, and about 2 blocks from the hudson river (150m) Rooms were very nice, showers had excellent water pressure, and ajacent restaruant was very convenient - and nearby food trucks were extremly […] good value. My colleague found that the business,centre wasnt much use, but i didnt look for sure. All staff were very helpful. Read moreGenuine Hotels.com guest review
"Great location, quiet and near good restaurants"
We were in NYC for my daughter's music school auditions, and could not have picked a more perfect hotel. Wonderful location close to subway and therefore music schools on the West Side. Staff was welcoming, helpful with restaurant suggestions. Easily stored our bags after check out so we could go to the last audition and return to pick them up. Room […] was large by NYC standards, quiet and very clean. We will definitely return in the future. Read moreGenuine Hotels.com guest review
"Nice weekend in NYC"
We were in for a visit w/ our daughter who lives on Upper West Side. This hotel was in great proximity to her. Transportation options very available, including subway and taxis. Lively, safe area. Hotel served our needs well. Adjacent restaurant was nice in the AM. Room a bit small for 4 people, but other than that, it was great. Would definitely stay […] here again. Read moreGenuine Hotels.com guest review
"Once again, an A-1 stay"
The Lucerne has become our go-to hotel when we are in New York. We originally chose the location as it is close to our daughter for visits. We have tried many hotels in the area over the years but have been most impressed with this one. We have been visiting the Lucerne for about five or six years, now, and over the years have continued to be impressed […] with the Lucerne's consistently excellent comfort, cleanliness, and location. It is in a wonderful area, close to great restaurants, shopping, and museums. The restaurant downstairs, Nice-Matin, is perfect for breakfast and nice for any meal. The beds are comfortable and the rooms are generally spacious and always so cozy-comfortable. Read moreGenuine Hotels.com guest review
"Great stay at the Lucerne!"
We had a wonderful, spacious room with a comfortable bed and bedding. My only complaint was that the blankets were tucked in so tight the blanket did not reach my shoulders. That being said, the hotel staff were friendly, and our stay was a total pleasure. The location of the hotel is fantastic- close to great attractions, parks, great restaurants and […] subway lines. The neighborhood is filled with families and is safe and beautiful. Read moreGenuine Hotels.com guest review
Having lived in NYC for decades, I am not a tourist. I loved the Lucerne because it is quiet, has impeccable service and lovely rooms. It is close to all forms of transportation and the neighborhood is friendly and safe. I am making it my home when in New York.Genuine Hotels.com guest review
"New granddaughter visit"
My wife and I spent four days at the Lucerne to visit our son and see the new granddaughter who had been born just ten days previously. The hotel is located only four blocks from his apartment, and this was a key reason for selecting it. Nonetheless, the hotel not only was conveniently located but also was well appointed, clean and comfortable. We especially […] enjoyed the convenience of the Nice Matin restaurant accessible from the lobby. Great food and service there. Read moreGenuine Hotels.com guest review
"Beautiful rooms and hotel"
The hotel was great and fantastic value for money. When we arrived early for check-in the staff upgraded us so we could have a room immediately, which we greatly appreciated. Will stay here again.Genuine Hotels.com guest review
"heaters not working properly"
Great hotel but the heaters in my room were blowing out cold air and the temperature outside was 10 degrees. Maintenance was called but was unable to help.Genuine Hotels.com guest review
everything was first class, will stay there in futureGenuine Hotels.com guest review
Service was great. Rooms were cleaned well and organized. Small lobby with very friendly staff.Genuine Hotels.com guest review
Nothing but praise for the staff and accommodations. Perfect location -8 minute subway ride to Lincoln Center. One block easy walk to subway on 79 and Broadway. Staff was welcoming, friendly, and very helpful. A friend had stayed there eight times and recommended it to us. And now, we are telling our friends to stay there. Great value and great one […] week stay. Easy to access Wall Street, 9/11 Memorial, Times Square and a theatre district, plus all major museums. Read moreGenuine Hotels.com guest review
Had a wonderful night at the Lucerne. The restaurant that is attached was excellent! The waitstaff were great. Would highly recommend & we will definitely be back!Genuine Hotels.com guest review
"Couldn't be better"
We loved the Upper Westside location close to Central Park and the subway. The staff were very friendly and helpful, room was clean, comfortable and of typical New York size. There is well equipped exercise room. We will definitely stay here again and the rate on Hotels.com was fantastic.Genuine Hotels.com guest review
"Great small hotel in the upper West Side"
We really liked the smallness of the hotel, the pleasant hotel staff and the great restaurant in the hotel, Nice Martin. The neighborhood is wonderful, just behind the Museum of Natural History, one block from the subway, and everything one would need within one or two blocksGenuine Hotels.com guest review
The staff was very helpful. The hotel was smaller than it looks on the website but it was a positive experience. Great location. Very clean!Genuine Hotels.com guest review
I rated this hotel a 3 even though it was stunning, staff was professional and courteous, and the room was huge and comfortable. There were two things completely missing from our experience which do not make any sense to me. One, we had no internet capability in our room whatsoever, and minirefrigerator. Two very basic needs that the most basic motel […] to business hotel to luxury hotel generally offer. As lovely as the hotel was, I would not stay there again. Read moreGenuine Hotels.com guest review
"great location on upper west side"
it went well.. easy,simple and cleanGenuine Hotels.com guest review
"Upper West Side Gem"
Comfortable, quiet, convenient to restaurants...especially the excellent attached bistro Nice Matin. Near Natural History Museum and Hayden Planetarium and the Armory (we attended the 'Armory Show at 100'). Attentive, friendly staff.Genuine Hotels.com guest review
"Excellent Cultural Museum location"
It was freezing cold during our stay and the door men and all staff were very helpful in navigating the weather. Excellent restaurant recommendations were provided. I stayed at this hotel four years ago and returned with hopeful expectations that were not dashed. Actually the high expectations were fulfilled and reinforced.Genuine Hotels.com guest review
It has relaxing atmosphere from hotel facility, staff and township around.Genuine Expedia guest review
"A good place to stay"
We found the hotel very comfortable and easy. Clean, in a great neighborhood, only a block from the 1 Subway station, which then has good access to a lot of desirable locations. I'd definitely stay there again.Genuine Hotels.com guest review
"Great Family Weekend"
My wife and I stayed here 4 nights in January 2014 with are 2 year old son and the Hotel couldn't have been nicer. Also, the location near the Natural History Museum and the park made it great. Restaurants in the neighborhood were also really good. I'd recommend this placeGenuine Hotels.com guest review
THE ROOM WAS UNCOMFORTABLY HOT: I FIND IT UNBELIEVABLE THAT IT DID NOT HAVE ANY FORM OF TEMPERATURE CONTROL, YOU JUST TURNED ON THE HOT AIR AND IT BLEW CONTINUOUSLY TILL YOU COULDN'T TAKE IT ANYMORE, THEN THE ONLY OPTION WAS TO TURN IT OFF AND KEEP UNDER THE COVERS TO STAY WARM!!Genuine Expedia guest review
"Nice location and quiet"
Nice, quiet Upper West side location in charming neighborhood. Close to Metro stop. I would stay here again! The kids would have preferred to stay near Times Square, but not us parents!QGenuine Expedia guest review
"Great location excellent hotel"
We make the long trek to NY from Melbourne twice a year. We always stay on the upper west side, although this was our first stay at the Lucerne. It's a very nice hotel. A bit on the pricey side over Xmas but hey - it's New York. Room good, service good, location good, restaurant good. What more could you want?Genuine Hotels.com guest review
"Lucerne Hotel Late December"
Great place to stay as the #1 subway station is very close, and because we drove in - the 79th Street exit from Henry Hudson Parkway is very convenient. Very friendly staff who were very helpful. Strange clicking noise sounding like a radiator all night - even though there was no radiator?Genuine Expedia guest review
"Fifth time visitor"
Had to ask for towels. Several days later, had to ask for tissues. Bathroom was tiny. Not what we had expected from the Lucerne.Genuine Expedia guest review
"very nice boutique hotel"
easily within walking distance to shops, restaurants and subway. The staff was helpful and friendly. It was a great experience staying there.Genuine Expedia guest review
VERY small rooms. First reeked of cigarette smoke. We were immediately moved to a room that didn't smell.Genuine Hotels.com guest review
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