"Great location, clean but small rooms"
A great location if you want to avoid the mid-town congestion. Subway is a 3 minute walk and cross-town buses pass the hotel. Recently renovated, rooms exceptionally clean, but very small considering relatively higher price. Lobby is underwhelming. Several excellent restaurants within walking distance.Genuine Hotels.com guest review
With subway station only a half block away, it was a wonderful location. The surrounding neighborhood has many restaurants. Will definitely stay here again.Genuine Hotels.com guest review
"Excellent location in NYC"
I have stayed in NYC many times - and I have to state this is a perfect hotel for my visit. Subway one block from hotel / walking distance to Central Park / west side of Manhattan is less frantic than other areas. . Cleanliness of hotel was the best I have experienced in NYC. Liz was great with info about the city. The bed was extremely comfortable […] - and the shower was excellent. I will definitely stay here on any visit to NYC in the future. Read moreGenuine Hotels.com guest review
"Travel with children"
It was a lovely hotel very close to the museum of natural history, which my children loved. Everyone was friendly and kind to my little ones (4 kids under 7) and helpful with getting our stroller up the steps. Be sure to take the kids to the shake shack on Amsterdam (across from the museum) when you go. They have awesome burgers!Genuine Hotels.com guest review
"Great Location; Small Room"
Rooms are very small. Thermostat would not cool room so the room was excessively warm. But New York is New York. No place like it. Walking distance to Museum of Natural History, Hayden Planetarium, Central Park, Columbus Circle and Rockefeller Center.Genuine Hotels.com guest review
When I walked in and saw the lobby I rolled my eyes. Boy was I wrong.looks can be deceiving . The rooms were neat and clean. The hotel was quiet. Room service was avail 24/7. The location was excellent. The staff was responsive. When I need to stay near the upper west side I would def. stay there again. Very nice.Genuine Hotels.com guest review
"Nice Hotel Near Central Park"
Pros: Nice hotel with courteous staff and clean rooms. Surrounded by shops and restaurants. Walking distance to Central Park, Museum of Natural History and Subway. Nice bath/shower with excellent water pressure. Cons: Windows opened to walls of other buildings; no views of the city. Beds not comfortable.Genuine Hotels.com guest review
The hotel employees were very nice; however, the room we had for four people was extremely small. Very difficult to get around in the room and the tiny bathroom. This room should not have been offered to a family of four. Then on top of that no pool, microwave or refrigerator. Not a good stay for a family.Genuine Hotels.com guest review
excellent. very helpful staffGenuine Hotels.com guest review
"Location convenient to subway"
Nice property but room had no mini bar and room service was not even allowed to serve me a glass of wine. Beer, yes, wine, no.Genuine Hotels.com guest review
"Comfortable and Convenient"
The Lucerene is a charming 'old school' hotel in one of the best residential neighborhoods of NYC -- the Upper West Side -- very convenient to museums, Central Park and Lincoln Center. And, there's a lovely restaurant, Nice Matin, downstairs. Great place to stayGenuine Hotels.com guest review
"Great choice for UWS in NYC"
Hotel staff are polite, helpful & pleasant! Great location, near subway & restaurants. Can walk to Central Park & museums!Genuine Hotels.com guest review
"wish we could have stayed longer!"
The Lucerne was very comfortable for a quick overnight stay on our way home from a couple of weeks in Europe. Would definitely stay there again!Genuine Hotels.com guest review
Our stay was excellent! Will stay there anytime we are in N.Y.C.Genuine Hotels.com guest review
Excellant!Genuine Hotels.com guest review
"Wonderful neighborhood. Easy to get around."
Very pleasant. Great neighborhood close to a number of Museums. Nice restaurant and nice area to walk around!Genuine Hotels.com guest review
"One of the Best on Upper West Side"
Comfortable rooms, accommodating staff and good restaurant next door.Genuine Hotels.com guest review
"Great location. Nice rooms; a bit on the high side"
Good location. Good Wi-FI connection. The Restaurant Nice Matin on the corner is very convenient.Genuine Hotels.com guest review
Lovely room best hotel shower ever. Very friendly staff, great little breakfast restaurant and perfect locationGenuine Hotels.com guest review
had a wonderful stay - will come againGenuine Hotels.com guest review
Nothing to write home about. No more to add. I do not know what more to say!Genuine Expedia guest review
The hotel is conveniently located within a short walk of the subway. The rooms are spotless, the staff is friendly and helpful, there is an excellent on-site restaurant - great breakfast, in a safe neighborhood. The lobby could use some new wallpaper, but that would perhaps be overly picky! Thanks Lucerne for a nice stay.Genuine Hotels.com guest review
"Great location, not so great amenities"
79th Street 1-2-3 MTA station is at the next corner...very convenient. Drug store directly across the street...very convenient. We like the Upper West Side and have stayed often at Hotel on the Ave, now NYLO, and thought we'd try the Lucerne. There isn't a lot to the hotel besides the room, which was well appointed EXCEPT for the lack of 120v. outlets. […] There were several, but only behind large pieces of furniture. The only "accessible" outlet was under the desk and the only way to reach it was on my hands and knees. This is unworthy of a hotel at $380 a night. Every sound from the hallway went right through or under the door. We will keep looking Read moreGenuine Hotels.com guest review
"NY 5 nights"
It was ok but for the price we expected more. For an example they didn´t vacuum the floor even though it was full of rubbish.The gym was ok but very small and incomplete. Good location though and the beds comfortable.We will choose another hotel next time.Genuine Hotels.com guest review
"Outstanding across the board!"
The Lucerne is absolutely perfect! The location is safe and very close to the subway. The restaurant had great food & service. The hotel staff was very friendly and helpful with directions. The rooms were very nice, clean & quiet at night. We also really liked the close proximity to Central Park and the Museum of Natural History. We plan on going back […] to NYC for another anniversary trip and we're staying there again hands down. Read moreGenuine Hotels.com guest review
I love the staff here. The rooms are small, but very adequate. They were careful to put our rooms together as requested. Short walk to the subway; bus stop is around the corner. :Lots and lots of fun restaurants in the area. Cabs were easy to get. Only downside is we were on a lower floor, on the Amsterdam side and it was very noisy at night. The staff […] can't do enough to help you at this hotel. we'll be back. Read moreGenuine Hotels.com guest review
"Great hotel. Fantastic location."
We picked the Lucerne because we love the Upper West Side and were looking for something nice. The Lucerne did not disappoint. Rooms were very clean and well appointed. Staff was helpful and very responsive. Really couldn't ask for more.Genuine Expedia guest review
We were in New York to see an Off-Broadway play and wanted to stay close to the venue. The Lucerne was a great choice! There was subway stops close by to get us anywhere we wanted to go as well as being within walking distance of Central Park and The Museum of Natural History. The concierge was very helpful getting us oriented to the Upper West Side. […] The room was very comfortable with a separate sitting area, refrigerator, microwave, and coffee maker and always freshly made up whe we returned from our outings of the day. Taxi rides were always just a gesture away thanks to the excellent front door men who were there when you need them. Read moreGenuine Expedia guest review
"comfortable and convenient"
The hotel was nicely remodeled. Although I was in a small room it was very comfortable and clean. From time to time I could hear noise from the hallway and adjacent room. Very convenient to subway and Central Park. A pleasant surprise to have a real exhaust fan in the bathroom. Nice large closet.Genuine Hotels.com guest review
"Upper West Side European Style Hotel"
Excellent. Quiet, nice restaurant available, good room service.Genuine Expedia guest review
"Nice hotel on the Upper West Side."
Nice hotel on the Upper West Side; surrounded by good neighborhoods and restaurants. Minutes from the Museum of Natural History and just across Central Park from the Met.Genuine Expedia guest review
Great location and attentive service. Nice Matin next door, Isabella's and Fred's were wonderful. Will be back!Genuine Expedia guest review
"Simple and Elegant"
The Lucerne exceeded my expectations. The location is great-- very short walk to metro. The furnishings were high quality, clean, and comfortable. The staff was friendly and accommodating. I will definitely stay there again when visiting NYC.Genuine Hotels.com guest review
"Great location/great service!!"
We loved our hotel and ALL the staff there. Front desk, bell men and our concierge Liz was the greatest. She helped us with shows and restaurants all three days. Very professional and verrry friendly. She was a terrific help and with the subway!!! There is a wonderful French restaurant connected to the hotel called NiceMatin!!! It is delicous and well […] maintained......loved it!!! Read moreGenuine Hotels.com guest review
"Small, Nice and Clean"
Stay was great, one of quiter hotels I've ever stayed in while in NYC. Only drawback was very little hot water each day for showers.Genuine Hotels.com guest review
Friendly staff! Perfect location. We will certainly be coming back to The Lucerne :)Genuine Expedia guest review
"Great hotel, good location"
The hotel was nice and a great location. Great restaurants on Amsterdam right around the corner; awesome bar next door - the Dublin; one block from subway; nice place away from all the crowds; concierge gave great suggestions.Genuine Hotels.com guest review
"I'll be back"
The Lucerne is what one might call correct. There's no abundance of smiles and good cheers. The workers are somber yet effective. The promise of a King size bed was replaces by Queen which isn't everyone's favorite for two. The promise of a coffeemaker turned out to be available on request. There was no On Demand channels on TV and no mini-bar. It was […] a nice way to save money but on the stingy side. The room was very small but well organized. What makes the Lucerne a semi-success is the price. Read moreGenuine Hotels.com guest review
"good upper westside location"
I stay at this hotel once a year, I stay there because they are free of bedbugs!Genuine Hotels.com guest review
"great location and service"
Very happyGenuine Hotels.com guest review
This hotel is really a gem. The service and the adjacent restaurant are great. just note that 204 facing Amsterdam is noisy beginning at 4am. You can request a diggerent room--higher floor which i neglected to do.Genuine Hotels.com guest review
"great hotel on the upper west side"
This is a fantastic hotel - it's in a great location just 1 block from the subway and a few blocks from Central Park and the Natural History Museum. We have stayed here before and will stay here again!Genuine Hotels.com guest review
"very nice classy hotel on Upper West side"
We will definitely stay again in the hotel. Very beautiful building with character in a nice location, helpful staff , good size rooms for a NY hotel,Genuine Expedia guest review
"Reasonably priced, decent experience"
We like the upper west side, and the location of the hotel is great. The restaurant, Nice Matin, is outstanding; breakfast was delicious, nice array of options, great service, and actually less expensive than other neighborhood options. Still can't fathom why housekeeping, upon seeing the "Do Not Disturb" sign on our door, decided to CALL us to see […] if we wanted the room serviced; um, we were trying to sleep, which is why we had "Do Not Disturb" posted, thank you. Also not sure why, mid-stay, housekeeping removed ALL the soap from the room and left none (had to make a trip to the front desk for it). Guess we should have known they have issues in this department when, with a 4:00 check-in, our room still wasn't ready at almost 5:00 on a Sunday evening.... Door men were all friendly and helpful. Read moreGenuine Hotels.com guest review
What can I say. It is NYC. The hotel served its purpose. The staff was excellent. The adjoining French restaurant was superb. The location was desirable. That being said I'm comparing every hotel I stay at to the Ritz.Genuine Hotels.com guest review
"Lovely choice for Upper West Side"
This is a great place to stay if you want to be uptown for Lincoln Center, etc., events. The building has a lot of charm. The rooms are small but quite comfortable and it is really easy to get in and out if you are driving in on the West Side.Genuine Hotels.com guest review
"Great hotel and close to Museums"
I was looking for a hotel with charm, something different from the chain hotels and away from Times Square. I loved the Lucerne and would definitely stay there again. My room was very nice. The hotel was quiet. Service was great and the staff was friendly and attentive. They were very helpful answering my questions and in giving me easy to follow directions […] when asked. I was really pleased with my stay and will go back to stay there again. Read moreGenuine Hotels.com guest review
"Our New York Home"
The Lucerne is where we always stay when we visit New York. Great location on the Upper West Side, always well maintained, professional and courteous staff, clean and comfortable rooms.Genuine Hotels.com guest review
"Short walk to Broadway subway,"
The concierge service was outstanding. All the staff friendly. The restaurant was good but overpriced.Genuine Hotels.com guest review
"New Favorite Hotel in New York"
Usually when we go to New York we try to stay in a different hotel because there are so many great options in the city. Those days may be over. We stayed at the Lucerne and fell in love with it! We will definitely be back. Very clean, well appointed, great location, quiet (by New York standards), safe, good size rooms (especially for New York), and […] a very friendly staff. It is just down the street from the Red line and close to Central Park. Several great restaurants just steps from the hotel. Definitely worth the price! Read moreGenuine Hotels.com guest review
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