"friendly door man who do not expect tip but serve"
beautiful location and friendly doorman and the receptionist, who are lovely and ready to share information with you, the concierge lady a little bit serious but still give enough information love the bed, space and the convenience access to the 24 hour convenience store and theater, in short, the hotel covers everything in terms of safety, convenience, […] service. thank you for keep the quality, will be much better if keep the concierge lady smile from her heart:) Read moreGenuine Expedia guest review
"Suite was very nice, 1 block to Zabar's!"
I stayed in a suite that was perfect for a small family - including a separate seating area (so rare in NY hotels), microwave & fridge. Upper West Side location is great, so close to Central Park & the Musuem of Natural History. I stayed in three hotels in three different neighborhoods on this trip - the Upper West Side is pleasant, and the Lucerne […] was a great hotel. Don't limit yourself to Central Park walks -- I went west to the Hudson River to see a play in the park, and the riverwalk to the north is nice. Read moreGenuine Hotels.com guest review
"Did not meet expectations"
For $370, I expected more from the room. It was smaller than I expected, and there wasn't much to it.Genuine Hotels.com guest review
"4 star hotel near central park and big knicks."
extraordinary, everyone was very welcoming, and I especially enjoyed the free wine and cheese at 5pm programs. The cuisine was impecableGenuine Expedia guest review
"great location and staff"
Very good location. Courteous helpful staff. Pleasibf 107 structure. Rooms are on the small side but was adequateGenuine Expedia guest review
"upper west side - niceness!"
the hotel is in a great location on the upper west side. the room was clean and comfortable, the towels were soft, the staff were nice and the breakfast at Nice Matin had wonderful tasting, large portions! I will definitely book this hotel again.Genuine Hotels.com guest review
"Close to AMNH and Central Park"
no problems with staff or room.Genuine Hotels.com guest review
"Great family hotel"
Fantastic location Very safe & close to tons of restaurants Close to Subway too We traveled with our 3 kids & will definitely stay at the Lucerne again on our next trip to NYC!Genuine Expedia guest review
"Nice hotel, great location"
I often travel to New York on business, but we stayed at the Lucerne on a family trip. I wanted a cozy spot on the Upper West Side, close to Central Park, and the Lucerne was perfect. The staff was pleasant, there are plenty of great restaurants nearby, it's 1 block to the subway, and 2 blocks to the park. The hotel itself was older, but posh. We stayed […] in a junior suite which was perfect for the four of us. I would definitely stay again. Read moreGenuine Expedia guest review
Excellent location and service. We will stay here again!Genuine Hotels.com guest review
"New York vacation"
We had a great vacation in NYC--shows, sightseeing, dining.Genuine Expedia guest review
"Small Room, But Served Its Purpose Well"
If you have business (personal or professional) on the Upper West Side, The Lucerne is the place to stay. Perfect location (79th a short walk from Broadway), friendly and helpful staff. The room (with queen size bed was small but adequate for one night. (I understand that the kings and doubles are larger - if you will be there for several days, go for […] one or the other.) One great feature of The Lucerne is that the restaurant Nice Matin is right in the building. This is more than a trendy NYC hot spot: it has terrific French bistro food, excellent staff and one of the most extensive and varied wine lists I've seen in any restaurant its size -- in NYC or elsewhere. Read moreGenuine Hotels.com guest review
"we arrived at 2am. Expect unfriendly concierge"
concierge desk wasn't friendly. room wasn't soundproofed. I could hear all the other rooms. bed sheets are 2nd or 3rd grade quality.... i wouldn't stay there againGenuine Expedia guest review
excelentGenuine Hotels.com guest review
Great location - close to Subway stations both east and west on 79th Street. Very nice restaurant (Nice Matin), some convenience stores, pizza places, and pubs very close by. Friendly staff. Coffee maker was not working, and did not get replaced in a timely manner. Other than that, service was excellent. Beds were very comfortable. Price was reasonable […] in comparison to other hotels we checked out. We will most likely stay at the Lucerne again the next time we travel to NYC. Read moreGenuine Hotels.com guest review
"Great Upper Westside location"
The Lucerne is in a great location - close to many restaurants and easy to walk to Central Park. Felt very safe. The cafe next to the hotel had great food for breakfast.Genuine Expedia guest review
"Family trip in NY"
The hotel was great, their service to the T, very comfy and clean, the area really nice and close to the museums, lots of little restaurants on Amsterdam and broadway Ave., close to Central Park, and if you arrive late there is a great Pizza place 2 blocks away (Zagat rated) that opens 24 hours a day and a fantastic little supermarket that is also open […] 24 hours a day and has has literally everything and more Read moreGenuine Hotels.com guest review
"Awesome hotel room"
We stayed in queen suite, it was lovely. Beautiful hotel, we will be back!Genuine Hotels.com guest review
"Lovely hotel in a lovely neighborhood"
The Upper West Side is convenient to many things that travelers want to see (short subway or taxi ride), but so much calmer than Midtown. This is a beautiful hotel, well maintained, with a pleasant staff. It helps if, as we did, you can get a great price.Genuine Hotels.com guest review
"Beautiful historic building"
A landmark building in UWS. Very conveniently located. Nice Matin restaurant downstairs has excellent food and service. The hotel room is clean, comfortable, and quiet. Valet parking service is convenient. The small fitness center on site is nice to have for rainy days. This hotel has everything you would expect from a 4-star NYC hotel, for the price […] you pay, and we had an enjoyable stay. The only thing missing is a coffee maker, which was not equipped in the queen sized room, and was not delivered upon request. Read moreGenuine Expedia guest review
Overall pleasant hotel. The rooms were clean and fairly priced. The location was very close to Central Park and the subway.Genuine Expedia guest review
"Highly recommend staying here"
If you're looking for a clean comfortable hotel with friendly staff then look no further. We stayed here while in the Upper West side for business and it was great. Bonus was the good sided fitness room because it was raining out the day we would have liked to exercise. If staying in the Upper West side again I would stay at the Lucerne.Genuine Hotels.com guest review
"Good location, nice hotel"
only compliant I had was the air conditioning unit - it was either artic cold or dessert hot - plus it made such a noise that we had to sleep with ear plugs in. I would hope they replace the air conditioning units very soon.Genuine Expedia guest review
Great location in a hip very safe part of town . Easy walk to subway on Broadway , Riverside Drive and Central Park. Fantastic choice of restaurants all around. 3 night stay. A conservative hotel with old fashioned furnishing style and descreet foyer . Comfy beds and bathroom but very tight passageway into it .Not an ideal room on inside 4th floor. […] Nothing else available they said they were booked out. Quiet but light could be seen all around our entry door so we had maintenance fix it which they were happy to do. Excellent door and front desk service both friendly and helpful. Loved requested turn down service and yummy chocolates. Read moreGenuine Hotels.com guest review
Good room at a good price. Quiet, too. It was busy at checkin and they could have benefitted from adding one agent there for a while to expedite matters.Genuine Hotels.com guest review
The price was the reason for the stay,usually I stay midtown .as a result of my stay I got to explore the upper westside with its wonderful shops,great restaurants,and fabulous sun flea market,and get this no crowds and the prices are more reasonable in the restaurants.The hotel is nice but ,the lobby needs a redo with some color and punch .Our room […] was clean and probably redone but lacked color and pizazz.Would probably go back Read moreGenuine Hotels.com guest review
"A jewel in the Upper West Side"
The hotel location was perfect: near the Museum of Natural History and subway stations. The room was largely NYC standards. But the best was the service. Even though they were full and very busy, attention to detail was superb. Sara at the reception desk is a treasure.Genuine Hotels.com guest review
"Decently Family-friendly NYC / UWS"
We stayed here because it's one of the few hotels in NYC with true suites - a bedroom with a door that closes - and big enough bedrooms for our family of five (two Queen beds - we carry a travel kid for the toddler). It's also a great Upper West Side location, very close to Central Park and my favorite spin studios. The rooms are clean, big enough, […] and the staff friendly. Nothing not to like. Highly recommend. Read moreGenuine Expedia guest review
"Nice hotel in a good location"
The Lucerne is very centrally located, two blocks west of Central Park, one block west of the Museum of Natural History, and close to my small shops and restaurants. The Upper West Side is more family oriented so you don't have the chic boutiques of Soho. Very safe neighborhood, if that is a concern. Several subway lines are very accessible.Genuine Expedia guest review
Hotel staff was very helpful and friendly. Room was clean and decorated nicely. Bathroom was small--only one person at a time could be in there. Would stay there again.Genuine Hotels.com guest review
"The hotel was nice. Great location. I liked it."
Not much to say. It was pretty uneventful. The folks at the front desk were very nice and helpful. It's a nice hotel. I would go back. I would have liked a better view and have been on a higher floor.Genuine Expedia guest review
Clean Helpful Perfect Great location The staff was incredibly nice, helpful and efficient.Genuine Expedia guest review
"Love the Lucerne!"
I just stayed here one night in one of their QUEEN standard rooms. It is a charming, clean, and comfortable Central Park West hotel. I stayed here for the Shakespeare in the Park performances in Central Park and I could not have asked for a better location. The lobby is simple but the room was very nicely appointed and looked recently renovated. It […] was one of the most comfortable mattresses I've ever had in a hotel. And the restaurant (Nice Matin) was great as well. I would stay here again most definitely! Read moreGenuine Expedia guest review
It was excellent. Although they forgot to clean the room after our first nite,but that was ok because we were on the run the whole time. They corrected the oversite and we were very satisfied. I would recommend the hotel to anyone wishing to stay in that part of New York (Upper West Side)Genuine Hotels.com guest review
"Convenient Location on the Upper West Side"
The hotel is situated in a nice neighborhood surrounded by restaurants of all kinds. There is also a 24-hour Duane Reade across the street which I found to be very convenient. The staff was very friendly and helpful. The rooms were very clean. I would most definitely stay here again!Genuine Expedia guest review
We stay in New York a lot. This is by far the best hotel we have stayed in. The only bad thing is the location. It is quite a distance from the places we like to visit while we are in New York. The cleanliness and size and comfort of the room more then makes up for the extra taxi rides. Great food and service at the restaurant also. We will be back […] for sure. Read moreGenuine Hotels.com guest review
"Hotel Upper West Side NCY"
Lovely hotel with nice rooms but could do with updating but very clean. Staff could benefit from customer service training. Will not be going back.Genuine Expedia guest review
They let us check in early and we were exhausted so that was great. We had to take a lesser room but that was fine. Then hot water in tub would not turn off that night so they moved us to a queen, and a very tiny room it was. Generally I can rent a Quality Inn room with 2 queens, coffee pot, microwave, fridge, table, chairs for $79 with breakfast a […] night. Understand this is NY but seems to me there should be more perks. Had to request a coffee maker and that was all that came with room. No breakfast just one snack machine and one drink machine. Small TV. Understand this is 1st trip to NY and I have not been to other hotels and this one was cheaper than most. In VA, it would be a nice Holiday Inn. Read moreGenuine Hotels.com guest review
"Great Upper Westside Hotel"
This is a wonderful hotel in a great less busy part of New York. It's close to Central Park, museums, shops, and restaurants. We enjoyed walking through the beautiful, quiet neighborhoods near Central Park. The subway is right down the block and that made it easy to travel all over Manhattan. The hotel is clean, comfortable and charming and the staff […] very considerate and helpful. We were really pleased with our stay here. Read moreGenuine Hotels.com guest review
"one of my favorite upper west side hotels!"
We use to live on the upper west side. This is a great location. The size, comfort, service and condition of the hotel were lovely even though it looks old on the outside. Will stay here again and bring the kids back too!Genuine Expedia guest review
"Great Hotel near Central Park and Museums"
Great location near Central Park, Museums and numerous restaurants. Rooms large enough to accomodate a family of five. Quiet at night.Genuine Expedia guest review
ENJOYED OUR STAY . I WOULD RECOMMEND IT .Genuine Hotels.com guest review
"Beautiful old-world hotel."
Very comfortable. Love older, beautiful architecture, with high ceilings, large rooms, so this was the place for me. Pricey, but what isn't in New York, which is now up to the moon with its prices, and unfortunately, many hotels are even more than the Lucerne. Don't know what to do about that, but if you have the budget, and you like a beautiful older […] hotel which is exactly like an older hotel in Europe, then you'd like the Lucerne. Very clean room, bathroom, good food if you want to order room service, a fantastic fitness center, and the neighborhood------the Upper West Side, was where I lived for 25 years-----and it has everything you could want-----culture, artisticness, food, shopping (if you want this), and more. The Lucerne is also not pretentious, as far as the atmosphere and the attitude, if you understand what I'm talking about. So yes, I'd recommend the Lucerne to anyone. Read moreGenuine Expedia guest review
The Lucerne was a relaxing retreat for me on a recent trip to New York. The room was well appointed, the bed comfortable as was the temperature of the room.Genuine Expedia guest review
"Home away from home"
Everything about this hotel was lovely. Interior and exterior; service; cleanliness and comfort of the room; views and price. Housekeeping services were excellent! We never heard any noise from neighboring rooms or folks in the hallway. Our room was large and as a family of 4 I never felt crowded. The Keurig in the room was a really nice touch. The […] restaurant was a little pricey for our family, so we didn't eat there, but judging by how full they were every evening I would say it must be a quality restaurant. We booked on the Upper West Side to be close enough to the subway, but far enough from Times Square to feel like we were relaxing and "heading home" at the end of the day. No complaints from us at all!!!! Read moreGenuine Expedia guest review
"perfect location for walkers!"
It was very comfortable and the perfect location for us. It was not as luxurious as we had expected. The staff were very helpful.Genuine Hotels.com guest review
The rooms are tiny, the walls thin, you could hear doors banging all night and conversation from the adjoining rooms even though they were not yelling. Good location, front desk and concierge were always busy, no personal touch at all. The hotel is very elegant.Genuine Expedia guest review
"Wonderful hotel on the Upper West Side"
The Lucerne is a wonderful hotel on the Upper West Side. The employees could not have been nicer or more helpful.Genuine Expedia guest review
We enjoyed our stay and especially liked the area.Genuine Hotels.com guest review
The location is nice - close to Central Park. The staff was very helpful. Any questions we had they went above in beyond in answering.Genuine Hotels.com guest review
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