"Last minute stay"
Last minute stay and devohn went the extra mile to accomodate us. Really great customer service!!Genuine Hotels.com guest review
"Nice, comfortable hotel for the price."
Staff was very professional. Nice, comfortable hotel. Room was very clean. I would recommend this hotel to others.Genuine Expedia guest review
Mold, unclean bathroom and floors, poor television, no wi-fi, and worn out mattress.Genuine Expedia guest review
"Room needed repairs."
Staff was friendly. Room had a smell of cigarette smoke. Hole in the bathroom wall. Carpet stains. Decent tv. Room looked like it needed repair.Genuine Hotels.com guest review
Nice stay. Room was great. Room was comfortable and clean, had a nice big desk, fridge & microwave. Bed was comfortable. I brought my dog with me so we stayed in one of the rooms that was most likely where they put people with pets. The carpet was stained but the room did not smell and was clean.Genuine Hotels.com guest review
"Worth the money!"
We had a pleasant stay in Red Roof Inn and planning to stay in future as well. The staff member were courteous and helpful. It is worth the money that we pay for. I will strongly recommend this hotel to my friends whoever plans to stay in San Antonio. Proximity to SeaWorld is another advantage to stay in this place.Genuine Hotels.com guest review
My kids and I stayed for one night to attend a concert. Staff were excellent and more than happy to help with anything we needed. Very friendly. Good location, close to LOTS of things. Great A/C, comfortable beds. Overall a nice stay.Genuine Expedia guest review
Great customer service. Always willing to help and assist. Real professional.Genuine Hotels.com guest review
"Double check your reservation"
When I arrived at the hotel I gave my name and the front desk clerk told me that they don't have anyone under that name. I called hotels.com 800 number report the situation since I had a reservation confirmation printed. After a few minutes the front desk clerk at the hotel found my reservation and told me that I was already checked-in. When he pulled […] the paper with the signature it was another name signed not mine. They had to change my name to a new reservation and put the other person with his correct name and room number. Front Desk clerk was very unfriendly and was not very polite. Read moreGenuine Hotels.com guest review
If you are looking for a place to lay your head then this hotel is okay. Wouldn't recommend an extended stay.Genuine Hotels.com guest review
"Great Stay For On the Cheap"
Nice, convenient comfortable room.Genuine Hotels.com guest review
Check in and check out was smooth and easy. Room was nice and cold when I arrived big plus when your dealing with Texas heat. Had no issues with my stay.Genuine Hotels.com guest review
"nice and good price"
Very convenient and clean, room were like newGenuine Hotels.com guest review
Ice maker out of order on our floor entire trip with no signs of being fixed. On demand & rental movie functions did not work. Staff seemed unconconcerned & waited 4 days to fix. Stairways dirtyGenuine Hotels.com guest review
"close to sea world"
clean roomsGenuine Hotels.com guest review
We were booked in a smoking room. Security came beating on our door after midnight and woke us up saying he could smell smoke coming from our room. I will never stay at or recommend a red roof inn.Genuine Hotels.com guest review
"Not a very nice hotel. Ok for the buck."
Hotel is ok for the price. Very small lobby. No breakfast. Coffee only. There was water in the carpet in some area of the 2nd floor hallway. Air conditioning units are old. Staff say hotel is a non smoking facility but hallway didn't smell good.Genuine Expedia guest review
"Close to seaworld and cheap"
We reserved the room already. We got there late at 2am. Just a place for both my kids to sleep and the next morning we left for seaworld. Room smells bad. They need to do so about the smell like replace carpet.Genuine Expedia guest review
First off the hotel location is awesome but my experience at the hotel was not so good. I had ants crawling through out my first room after I bought a movie. Then we move to a second room and both refrigerators were broke so i couldn't keep nothing cold. The movie I ordered could not be seen in the new room. Needless to say the experience was not very […] good. The beds are comfy though. Read moreGenuine Hotels.com guest review
The room was nice. It had a small fridge & micro. The pool was small but empty when we went. A security guard came exactly at 11pm & told us the pool was closed. No towels at the pool. The hotel was under some construction so our floor smelled strongly of fresh paint. The ice machine on our floor wasn't working & no complementary breakfast was offe […] red. Read moreGenuine Hotels.com guest review
In progress of renovation looking good. Clean updated room. Pet friendlyGenuine Hotels.com guest review
Pool was always full and some was workers at hotel. Beds are not the best. They had no breakfast.Genuine Expedia guest review
"It's was a real bad experience"
From a 5 hour drive I go straight to sea world then when I go check in to my room the room was a mess I was so dissapointed I was tired I was expecting my room to be ready but no . Well I go tell them in the front desk and they say in 20 min will clean it so I waited outside the room and no one showed up so I went again to tell them and they said oh […] it I'll take 20 minutes and nothing again I said can y'all get me another room cuase I also had my 1 yr old daughter they said they were booked I was so mad cuase it isn't fair cuase I had reserved it for no reason at the end they gave me a smoking room the tv didn't even work and my 1 yr old daughter had to sleep in the room smelling the cigaret . I won't ever stay at that hotel again it was the worsest experience ever . Read moreGenuine Hotels.com guest review
"Good location close to Sea World"
Everything was fine except for the occupants of the room next to us who we could hear talking and their kids running around until about 2 AM. The walls are thin I guess.Genuine Expedia guest review
"Quiet and Pet Friendly"
Stayed 2 nights with my 3 kids and our chihuahua. Excellent service, quiet nights, nice pool.Genuine Hotels.com guest review
The location and price was great. The staff was friendly. However with a 3 day stay it had to ask for fresh towels and take out my own trash. The room was not cleaned daily.Genuine Hotels.com guest review
it was ok. arriving late at night leaving early during the morningGenuine Expedia guest review
"Do not stay here"
Where do I start. .. so I booked a room for 2 adults and 2 kids. Once in the room, there were 2 bath towels, 1 wash cloth, and no tub stopper. I went to the front desk and to my surprise there were 5 other guests waiting on towels. I waited and an employee came out of the elevator with a hand full of towels or of the dryer unfolded and started handing […] them out. Then another employee gave me a face and hand towel to plug the water with, as they didn't have any more stoppers. Then after I get the correct # of towels that night, the next night I had the same problem because when they cleaned the room that day, they took all of the towels and left us with 2 wash cloths and 2 bath towels. I asked an employee for more towels and a stopper, she said she would bring to my room. She brought the stopper and said she'd be back with towels, well she never came back. The light above the table was also out. Read moreGenuine Expedia guest review
My rm did not have a fridge or microwave hallway smelled really bad told staff several time he did nothing about it. Very disappointed in this hotel.Genuine Expedia guest review
"Very close to Sea World"
It was wonderful we had a really good time. The staff was very accommodating for us.Genuine Expedia guest review
"Not completely awful"
The room was clean exactly as pictured. The hotel itself was dingy and stunk. The pool is constantly packed with children and parents disregard the sign that says they should be out by 10. I would stay here again if it was cheaper. I wouldn't pay what I paid again though.Genuine Hotels.com guest review
"Would not recommend"
Mold in the rooms; no vending; the room we were moved to did not have a microwave or fridge. Called at 10:32pm and they said they stopped at 10:30p m. My reason for calling room service is because there was not any vending and no where to keep or warm food/drink items.Genuine Hotels.com guest review
"Close to Sea World"
Got a good deal,room was good,but bathroom was really bad...alot of mold on the walls. Not good!!Genuine Expedia guest review
"Hotel, very cheap, and affordable"
The hotel itself is not the fanciest, but it is great for the price. It's close to sea world, the mall, a lot of restaurants and not too far from the other San Antonio attractions. Let me tell you, it's not expensive, so don't expect the 5 star accommodations. But it's comfortable, clean, and equipped with what I needed for my trip.Genuine Expedia guest review
Was very disappointed, poor housekeeping, rooms not that cold, small pool, receptionist took 20 min to print out my reciept after the check-in. I dont recommend this hotel to anyoneGenuine Hotels.com guest review
It's okay as an emergency stop by the road, but not the most comfortable place to stay at.Genuine Expedia guest review
Wonderful as room was very comfortable.The staff were pleasant.Genuine Expedia guest review
I have been staying at this location several times this year. Every time I booked my reservation on I requested for 1st floor but when I checked in staff at front desk did not give it to me. First floor is better...more cleanliness and I do not have to use stairs and elevator. Garbage bags from guest laid around at stairs and urination too. Really […] bad smell. Read moreGenuine Hotels.com guest review
"Last customer before construction"
stained & worn carpet. Urin smell in stairwell. In need of renovation.Genuine Expedia guest review
Our room was in the condition the previous guests left it. There was free old pizza laying around and the bed was disgusting. The unwelcomed wake up call was the employees talking loudly near our room for an hour. The shower was dirty and there was no soaps left.Genuine Hotels.com guest review
"Close to SeaWorld!"
Great hotel!! Hotel staff is excellent, makes you feel like your at your own home!!Genuine Expedia guest review
"Close to Seaworld"
This was a good stay for the price. The staff was good.Genuine Expedia guest review
"Mold and mildew"
There was midland mildew in the restroom. The refrigerator did not work, we had to go buy a cooler And the microwave did not even pop a bag of popcorn.Genuine Hotels.com guest review
We had a great time. Hotel staff was super nice and the room was verry clean and nice. Got clean towels when out during the day. Just all around awsome ! If I come back I will be staying here.Genuine Hotels.com guest review
Furniture in room was falling apart. The desk was rotted out so bad the particle board was a jagged edge around the bottom and it was leaning against the wall as it could not support itself. The bed was beginning to tilt as well. Need to totally clean and replace furniture.Genuine Expedia guest review
All I can say is fleas. I was wearing shorts and within 5 min of walking in I had 10 fleas jump on my legs. The next morning at check out I told front desk clerk about flea problem and all she had to say was that she would tell management!Genuine Expedia guest review
"First trip to San Antonio"
I read a lot of negative reviews, so I was worried about staying here. Everything was disappointing. Room was semi-clean, stairwells stunk, did not seem to be in the best part of town. Staff was decent. The one positive that I can say is, nothing was stolen from our bags!Genuine Expedia guest review
"Nice close to seaworld"
Everyting was good exept the mattreses to hard to sleep very unconfortableGenuine Expedia guest review
"dirty linens, & spiders"
The Receptionist Staff was very helpful and friendly. The Cleaning staff should be fired...The bed was "made" but the sheets had NOT been changed from the previous guests and were filthy. We found and killed spiders three different days.Genuine Expedia guest review
Just needed a microwave & mini fridgeGenuine Hotels.com guest review
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