The hotel staff was rude unaccommodating and has a “no cash deposit for incidentals policy” that they WILL NOT BUDGE ON!!! They up charge for everything and would not do a credit card authorization over the phone for my own credit card despite me having ID and a noncredit debit card. They literally turned me and my daughter away the night before thanksgiving […] with no regard or care! Read moreGenuine Hotels.com guest review
"Rooms smell\ needs to be improved!"
awful smell in the hotel room! Needs attention!!!!!!Genuine Hotels.com guest review
"Hungry in Houston"
Everything about the hotel is super cute..it's trendy and very clean. But, I was very disappointed that room service closed at 11pm.. I thought that was very unusual for a hotel downtown in such a large city. We had to go back out and drive down the street to grab a bite at a 24hr diner called The House of Pies. So that was my only complaint...no room […] service after 11pm. Otherwise, it was a lovely stay. Read moreGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Only a super cute guest would flatter us so…and flattery gets us every time! True, Hotel Derek’s in-room dining closes at 11PM, but the Galleria area is in full swing at that hour-several amazing eateries within walking distance. Let us know when you are headed back this way and we will send you a list of nearby favs…and better yet, fantastic places that deliver! The House of Pies is never a bad idea! Live Well,
"Thanksgiving night with Family"
Hotel Derek was an OK stay for one night in Houston. The hallway floors were in need of vacuuming and we did not have any hot water in the shower! We were charged $20 plus tax to self park in there garage.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
The best location for shopping and eating! Great accommodations!Genuine Hotels.com guest review
"Nice Galleria area option for couples"
My wife and I have been here a couple times, and as usual it was a pleasant experience. Rooms are clean, and the furnishing are very nice. Bed sleeps well and the views are nice from up high.Genuine Expedia guest review
Enjoyed our stay here like always. Third night we were woken several times by noises of other guests.Genuine Expedia guest review
Awesome stay at this hotel.. would recommend this place to anyone looking for a great room in Galleria area..Genuine Hotels.com guest review
"Ample room but needs mainteinance"
Shower head was broken. Toilet is old and works very slow. Bed showed tear and wear at its corners. You can hear some of the street noice from 610 highway. Staff was friendly. Breakfast buffete was complete, but simple.Genuine Expedia guest review
"Lipstick on a Pig"
Won't let you control your room temperature. Valet takes 30 minutes, and don't bother calling down early for your car, they never get the message. Shower was not clean, rusty fixtures and leaky faucets. People weren't very friendly.Genuine Expedia guest review
"Nice hotel, bathtub was gross"
Nice location, nice room. Bathtub was disgusting but otherwise bathroom was cleanGenuine Expedia guest review
Needs continental breakfast and microwave ovensGenuine Hotels.com guest review
"Overpriced Spot for a Rendezvous"
I ignored several reviews from people saying it was overpriced for what it was, what it offered, etc. Just like the other reviewers, I must mention the snack basket and fridge in the room. All kinds of snacks and drinks sitting in plain view, with an absurd price tag. I have the discipline to say "NO", but it seems a bit, "foul" to leave all that "stuff" […] in there knowing one could walk to a gas station and pay $1 for the same thing. In case you come in from a long evening and mistakenly grab a $6 bag of M&M's, get up the next morning, and replace it with the $1 bag from the store, it's the same thing. I considered standing out in the hotel hallways and selling candy for $3.75. Long story short....if your date likes you for you, there are plenty of better options. If your date is shallow and likes shiny faucets and bright red couch cushions, this is your spot. Read moreGenuine Hotels.com guest review
The cost of this room is NOT cheap. It is a nice hotel. That said, when I tried to shower, the diverter that forces water to the shower head was broke. The faucet had been pulled from the wall by others, so this is obviously not the first incident. When I informed the desk, they told me they had no prior reports of this problem. Based on the condition […] of the faucet, I find this very difficult to believe. I really don't expect much from a hotel: comfortable bed and clean, working facilities. The day manager told me they could offer me an upgrade or a minimal discount on my next stay. I asked to have the general manager call me, he did not. I called him and left a message. He did not return my call. Disappointing. Read moreGenuine Expedia guest review
"great boutique urban hotel"
i reserved three rooms at this hotel for a musicians tour and every single room was wonderful. the staff was great as well.Genuine Expedia guest review
Response by Hotel Derek Houston Galleria Wonderful is exactly what we aim for – so thrilled to hear that you and the musicians enjoyed your stay with us at Hotel Derek. We hope to see you again soon! Live Well,
Great place great location great bar. This was not my first time at the derek and will not be the last.Genuine Expedia guest review
"Amazing hotel with exceptional ambiance"
One of the best hotels I've ever stayed at; from decor, accomodations, staff, and even smells. Highly recommend Hotel DerekGenuine Expedia guest review
"Nice Atmosphere in Galleria Area"
The Veteran's charity ball and auction was going on while we stayed. BZ to all involved.Genuine Hotels.com guest review
Very nice, clean and comfortable hotel. WE enjoyed our stay and will be back.Genuine Expedia guest review
It was wonderful! There were no microwaves in the rooms though.Genuine Hotels.com guest review
"A little getaway"
Everyone is so accommodating and willing to go out of their way to make even a one with stay perfect.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria We love going that extra mile for all our guests at Hotel Derek, and we are pleased to hear that our staff was able to wow you. Come back and see us for another getaway soon! Live Well,
"An ok stay"
It was an ok stay. I reserved a king size bed and ended up with a room with double beds because I was running late for my reservation . We asked for a microwave for our room and was informed it would be $25 per night. Overall the stay was ok. Not so sure I would stay there again.Genuine Hotels.com guest review
"RUN! THEY CHARGE EXTRA FOR EVERYTHING!"
DO NOT STAY HERE! You are only paying for the hotel! They will charge you for everything you TOUCH! They also take $100 from you card and will lie and say you took a jack daniels bottle! Run! They have NO MICROWAVE! And will charge you $25 for one. Go stay in another place!Genuine Hotels.com guest review
Amazing hotelGenuine Hotels.com guest review
"Did not enjoy our stay, but..."
The hotel staff was courteous and the room was clean. Unfortunately, the hotel was not quiet. Our neighbor was blaring music at 3am and we could hear him - and the party he was speaking with - on his cell phone. Thankfully, though, another neighbor must have reported the noise because it did finally stop (after an hour). The experience was less of […] the "Relaxing Weekend Getaway" that we wanted and more of a "Let's Party" atmosphere, which others may appreciate more. Read moreGenuine Hotels.com guest review
"There is better"
The hotel lacked the details that makes a great hotel. The bar is great, but the rooms show a cheap remodel effort. I feel it's overpriced for what you get.Genuine Hotels.com guest review
It was well worth every penny. Overlooking the Galleria gave it the added pop. Only thing I would suggest them to add is microwaves in the rooms. Everything is was very nice.Genuine Hotels.com guest review
My boyfriend and I had a wonderful stay here at Hotel Derek. The staff was so helpful! I found an ugly stain on my red jacket that I was planning to wear for my costume, and they brought me some baking soda AND even scrubbed the stain out for me! So nice! The traffic around Westheimer was (naturally) horrible and it took us quite some time to get a […] taxi. Also, the hotel shuttle wont take you more than a three mile radius, and apparently wanted to charge us $25 just to take us down the road to the Montrose area. Not exactly friendly shuttle service (to say the least). The room was amazing! I love the decor. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Trendy place, worth the stay."
Overall a nice experience. Trendy hotel with very friendly staff. I was a bit disappointed with the housekeeping effort. They forgot to restock coffee and wash cloths. Food was very, very good. The staff in the bar was very friendly though I found it strange that they were not in uniform of any type. There was a problem with two elevators for most of […] a Sunday which made it difficult for all guests to be dependent on one elevator. Read moreGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Hotel Derek is a trendy little spot, we’re thrilled you enjoyed your stay and look forward to having you back! Our Revolve Kitchen + Bar associates are outfitted in designer jeans plaid shirts from J.Crew – hey when in Texas! Live Well,
Good overallGenuine Hotels.com guest review
"Great expericence, wonderful stay every night"
Excellent staff, very friendly and hospitable. Beautiful hotel and beautiful view. Great food and bar, nice breakfast! We will definitely be staying there againGenuine Expedia guest review
Response by Hotel Derek Houston Galleria Thank you for the glowing review! We love that you enjoyed our newly launched REVOLVE Kitchen + Bar! Did you manage to experience the very cool pop up bar, Tab & Pour, that morphs from the Starbucks Bistro after 4pm daily? If not, this is a must for on your next visit. Can’t wait to have you back. Live Well,
"Claan and central"
Valet parking was too high. Stayed 24 hours but charged for 2 days.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thank you for staying with us and taking the time to share your review. I would encourage you to reach out to our accounting department in regards to your bill – this sounds like an easy fix. Live Well,
Very nice and modern. We had a pleasant stay. We would definitely go back. Just be aware there is a $20 charge for daily parking which we didn't know. But it looks like most of hotels in that area charge for parking.Genuine Expedia guest review
"Fun night out"
Good deal on a nice, contemporary room.Genuine Hotels.com guest review
"the best hotel"
GREAT HOTEL TO STAY ATGenuine Hotels.com guest review
My Stay was worth the price. I enjoyed the Location and Ambience of the Hotel.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thank you for your wonderful comments. Look forward to welcoming you back soon at Hotel Derek! Live Well,
"Great staff but rooms and comfort lacking."
The hotel is modern and located in a great area, but lacks in comfort. The bed wasn't great but what garnered such a low rating was the lack of shades in the room which basically required us to wake up around 6, walls were so thin we could hear the alarms going off in other rooms and the noise level from the pool area and parking garage are a tad overpowering. […] I will say however, the bar downstairs was great, the hotel staff were eager to offer free drinks when our room wasn't ready upon check in ( at 4:15 mind you) and when we let them know our stay wasn't ideal they quickly paid our valet and apologized. I would say if you can get a room away from the pool and possibly upgrade to a suite the amenities would be better and the stay more pleasant. Read moreGenuine Expedia guest review
Nice room, spacious, comfortable bed and great view of Galleria! Would defiantly return.Genuine Expedia guest review
"Great place to stay"
The experience at Hotel DEREK was amazing! The staff, service and accommodations were well above expectation. Definitely will look to book this hotel the next time I am in Houston.Genuine Hotels.com guest review
I love it. The hotel was very modern and clean. Loved the mini bar!Genuine Hotels.com guest review
"HORRIBLE VALET Service"
Some of the most unprofessional valet operators I have ever encountered. When it was slow they would just gossip to each other. When it was busy I called for my car ahead of time but they would still forget I called down on 2 different occasions.Genuine Hotels.com guest review
"Great place to stay!"
Absolutely wonderful! I stayed here a few years ago and was impressed. Years later they did not disappoint! Great getaway and I truly enjoyed the level of service at the hotel desk and valet. Very sexy hotel... Hotel is top notch! A++++Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Music to our ears! Thank you for taking the time to share such a glowing review – our team work hard to impress and I’m glad you enjoyed the service and sleek vibe of Hotel Derek. Don’t wait so long to return for your next stay! Live Well,
"Why Spray Perfume in the AC ducts"
So the stay was ok, except that the lobby and common areas smelled as if you were staying in the perfume section of an old mall, where the ladies constantly sprayed the perfume in the air and at you. Again, why?Genuine Hotels.com guest review
Shower was clogged but other than that I loved the set up of the room and the area. Would do It again in a heartbeat.Genuine Expedia guest review
"Recent stay at Hotel Derek"
Great hotel. Parking can be tough, but it is very close to a major shopping area. Rooms have gone up a bit since my last stay, but there was a Texans football game the night of my stay so maybe that's why. Overall good place to stay.Genuine Hotels.com guest review
"worst service ever"
I had the worst experience and they have extremely poor customer service. They over charged me in the restaurant, charged my card 3 times for the same meal, and when I showed the manager my bank statement (the next morning) he looked at me and shrugged his shoulders and said, "what do you want me to do about it?" I was livid. I had to get my bank to […] reverse the charges and they did, all 3. I ended up getting my food free bc my bank put all the money back in. I went in with a friendly smile and left out about to jump on the guy. When I checked in the hotel I had problems with my room key the entire stay. I wouldn't recommend this hotel. You can pay the same amount to stay at a better hotel. It ruined my Anniversary and there were no privacy there. I'm husband and I couldn't sleep with all the noise on the outside of the door. I wouldn't go back even if it was free Read moreGenuine Hotels.com guest review
Was really nice but you have to pay more for parking !! And everything in the room is really overpriced but a really nice place to stay !!!!!Genuine Hotels.com guest review
Carpet stains, room didn't smell fresh, when bathroom door was 'closed' large gap remainedGenuine Hotels.com guest review
"Dirty, old and overpriced. Disappointed."
This was a romantic getaway for my husband's birthday. I was going to spend more than I should to make it extra special. I even got a "suite". We got there and I was SO disappointed. It was old, poorly decorated, and it just felt dirty. We ended up not staying the night. We ended up just going home. Going to a hotel is supposed to be special because […] it is supposed to be nicer than your own bedroom. Our bedroom is MUCH nicer and cleaner than this place.I could have gotten a cleaner, bigger hotel room for 1/4 of the price anywhere else. I do not recommend this hotel. Read moreGenuine Hotels.com guest review
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