"Great Galleria View!"
Awesome!Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thanks for the awesome comments. Come see us again soon. Live well.
Parking too expensive and rates not clearly posted. No bathrobes, as indicated in room description. Ridiculous charges for convinience items, toothbrush water!Genuine Hotels.com guest review
"Hoyel Derek Houston"
Hotel Derek is an awesome, well priced hotel. I recommend it to everyone.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Hotel Derek loves you for being such an awesome guest! Thank you for the kind feedback - come back and visit us again soon. Live Well,
This hotel exceeded my expectations. Located in the Galleria. I also read the reviews for Valet and parking and I found them not to be true. It's $28 for valet so "BEWARE"Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria We love to hear that you found your stay at Hotel Derek to be exemplary. Thank you for being our guest. If you’d prefer to save a little on parking then we do have a self-parking option for only $20.00 – one of the best prices in the Galleria area! Look forward to welcoming you back soon. Live Well,
"Music + Pricing + Parking"
The music in the elevator and the restaurant is not pleasant at all. Too loud. Too retro. Disappointed hugely with the "gotcha" pricing policy. Collecting $90 per day up front "just in case" is a dodge to further drain money from a traveling guest. Ridiculous to force a visiting friend to pay $20 for valet parking just to have lunch. Reserving the first […] six floors of the Parking Garage is also ridiculous. That means paying guests are penalized by having to park up in the clouds. Typically, a "house wine" is the cheapest on the menu. Ridiculous to charge $12 for a glass of cheap Chardonnay. Box wine, I am quite sure. We bought the deal based on a $99/day rate. It wasn't even close at the end of our stay. Classic "bait and switch" tactic. No more Hotel Derek. And no more Expedia, that's for sure! Read moreGenuine Expedia guest review
Response by Hotel Derek Houston Galleria Hotel Derek is a cool, trendy spot in H-Town. We try very hard to deliver a fantastic experience to all our guests, young and old, traveling for business or pleasure, but we realize it’s quite different to please everyone. Live Well,
I really enjoyed my stay at Hotel Derek. Great Experience. Will be going back again.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thank you for the rave review of your recent stay with us at Hotel Derek. Cant wait to have you back! Live Well,
"Nice hotel in good location"
We've stayed here a few times because of the great location near the galleria and all parts of town. The rooms are decent and usually priced well. On our most recent visit, we paid for a "deluxe king", a step up from the basic king, but were disappointed in the parking lot view from the 7th floor. Overall, the rooms are very clean and the service is […] excellent. They also offer a shuttle service to anywhere within 3 miles. I would definitely recommend this hotel for a nice stay in the city. Read moreGenuine Expedia guest review
"Not worth the hype"
The hotel was nice and modern looking but they have thin walls and the rooms are stocked with IKEA style furniture. We could hear the couple next door talking and having relations easily. I will say that the Valet we had was excellent, his name was Eddie. He went above and beyond to help me to my room when I stayed at the hotel Derek after a surgery. […] However, the hotel front desk and management is rude, with poor customer service. When we tried to notify the hotel manager of an issue he was equally as rude and said he did not care. This was after we were told he was not available because he roamed the hotel. If you are going to spend money on a high quality hotel you should at least get exceptional service and an exceptional room.This we did not receive. No compensation or apologies were given and I have had better stays at 2 start hotels. I usually do not complain about places I stay but they're lack of concern really upset me. Read moreGenuine Expedia guest review
Loved the staff...so friendly. Cool rooms Comfy bed. I would definitely stay here again.Genuine Expedia guest review
Response by Hotel Derek Houston Galleria Thank you for staying with us at Hotel Derek! Can’t wait to have you back. Live Well,
We've stayed at the Derek before and we love it every time. The views aren't AMAZING, but they're decent. The beds are so comfortable, the soaps and lotions smell SO good. The shower has great pressure. The staff is always so nice. We will definitely be going back. If you're wanting a pool, this one is really lacking, but we didn't plan on swimming. […] It's located right by the galleria and lots of places to eat. Read moreGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thank you for coming back and visiting us at Hotel Derek! We love our loyal fans! You will be pleased to hear that Splash and Terrace had reopened with a very cool new look and the addition of a drive-in style movie wall. Look forward to welcoming you back soon. Live Well,
Loved this hotel. They were quick to respond to anything I needed, and always greeted me coming or going. The only thing that I wondered was why there wasn't a microwave in the room. Found out that I could have one for a small fee. Lol. Other than that I loved it and my Window view. Can't wait to go back again.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Carol, Hotel Derek loves you too! Look forward to welcoming you back soon. Live Well,
"Really cool hotel in a great Houston location."
The lobby and common areas are impressive - very modern and funky, a lot to see. The elevator, halls and our room were equally cool - attention to detail is impressive. Check in and check out were seamless and the staff was friendly and helpful. Our stay would have been perfect except for the fact that the shower did not work at all. We called maintenance […] and they were up there and it was fixed in about an hour. Normally, this wouldn't have bothered me but we were in a hurry to get ready to go out and it slowed us down. Read moreGenuine Expedia guest review
The hotel is clean and conveniently located. The neighborhood is very nice and close to the Galleria and other retail stores that are just within a walking distance. The staff is very friendly and the Valet Service is very prompt.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria We are thrilled that you enjoyed Hotel Derek during your recent visit to Houston’s Galleria. Come see us again around the holidays – Westheimer is lit up so beautifully. Live Well,
Whenever I visit Houston I always stay at Hotel Derek and have never had a problem. However this visit this last was terrible. The heat in the room was not working at all, maintenance had to come in and repair it and we were told the temperature was 54 degrees inside the room. The very next morning the toilet would not flush and the tub was not draining. […] So I had to call front desk to move us to another room . They obliged the move but overall it was vey inconvenience stay. They only offer us breakfast for the aggrevation. Read moreGenuine Hotels.com guest review
I went to check in for my stay and was unable to check in because there was a $50 deposit for the room which was fine but they would not except cash for the deposit. I chose the option to pay at the hotel because I prefer to use cash. We had to end up finding another hotel on a busy Saturday afternoon. We were able to find another hotel and they accepted […] cash for the hotel room and there $100 deposit as well. I was very disappointed because I felt like Hotel Derek could have done the same. We were looking forward to staying there. Next time we will just book with another hotel. Read moreGenuine Hotels.com guest review
The hotel should tell you it's $20 to park and $28 to valet. ..... Not sneak the $20 on your bill......Genuine Hotels.com guest review
"Nice location, excellent interior design"
nice, clean hotel, large room space, rich minibar at affordable prices, nice, pleasent smell of perfume at lobbyGenuine Expedia guest review
Response by Hotel Derek Houston Galleria Thrilled to hear that enjoyed Hotel Derek’s new interior design! I hope the staff shared news of our pool renovation – Splash and Terrace debuts this week with a very cool new look and the addition of a drive-in style movie wall. Live Well,
Great atmosphere, friendly staff.Genuine Hotels.com guest review
"A disappointment - and definitely not pet friendly"
We were looking forward to our stay there, but were surprised at check in when they charged $100 non refundable pet fee, even though they claim to be "pet friendly." This was not noted on the booking site. We have stayed at numerous high end and boutique hotels with our dog and never been charged more than $25-35 fee. And those hotels also cater to […] pet owners by offering dogs beds, treats, ect. Hotel Derek offered nothing - just the outrageous fee. We were further disapppointed that the rooms are not well insulated against sound. There was a family next door to us with a baby and a toddler that we could hear all through the night. Concerning valet parking, we were told to call from the room and they would retrieve our car. We did so, then waited in the driveway another 10 minutes, before finding out that no one had ever even pulled our ticket. And then the valet did not return our key, so we had to go back for that. Hotel Derek has a lot going for it in terms of decor and cleanliness, but service and fee issues will deter us from returning. Read moreGenuine Hotels.com guest review
"Extremely Poor Graound Transportation Support"
This is a very nice property in a very good location, BUT, forget it if you have urgent need for ground transportation anywhere. The hotel bellmen and front desk staff do a terrible job calling taxis and arranging for transportation. It took them 40 minutes to get me my "allegedly" pre-ordered taxi making me extremely late for an event. Then the very […] next day after I had complained about the poor treatment the day before, they once again blew it with a record 33 minute delay (fortunately, I had suspected this and had left earlier than necessary). For the busy business traveler, I suggest that if you stay there, bring your own rental car, but know that even getting that brought around could take an extra 30 minutes. Read moreGenuine Hotels.com guest review
"Nice hotel - close to Galleria and Highways"
Modern- contemporary appeal. Central Location. Close to Galleria and easily accessible to Highways. Trendy restaurant at location. Courteus staff.Genuine Expedia guest review
Response by Hotel Derek Houston Galleria Thrilled to hear that you enjoyed the newly restyled Hotel Derek and Galleria location! Come back and visit us soon. Live Well,
"Maxium experience with reasonable cost"
I love staying at the Derek..always clean, great ambiance and helpful staff. You can't go wrong! Valet has improved as well.Genuine Expedia guest review
Response by Hotel Derek Houston Galleria We love that you chose Hotel Derek as your home away from home in Houston! We are proud of our team and delighted that you enjoyed your visit and our newly introduced services. Live Well,
Very nice hotel! Great place to just get away.... Staff was very helpful and professional!Genuine Hotels.com guest review
Very comfortable room. Staff friendly even when very busy. Safe since room key needed to access room floors.Genuine Hotels.com guest review
"Stay with Husband on last night of vacation"
Hotel Derek was the absolute perfect end to a great vacation! We'd been to several resort destinations, 4 states, and on our way back home when we decided to spend one last night really "treating ourselves right"! Hotel Derek was absolutely perfect! We were VERY impressed with everything from our room, the food, and absolute wonderful, friendly, helpful […] staff!!! We WILL be back! Like my husband said, 'that's our new favorite place!' Read moreGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria We love that you found Hotel Derek to be the perfect spot to cap off your vacation! Thank you for allowing us to leave the final US impression. We look forward to welcoming you back to Houston and Hotel Derek again soon. Live Well,
"Good, but not great"
Everything was fine, but their self parking gates were malfunctioning the whole weekend.Genuine Hotels.com guest review
I had a great time at Hotel Derek everything was very nice and comforting. Room was relaxing.Genuine Expedia guest review
I loved the hotel but I did not get the room I bought, instead it was a double bed and the staffs really showed little if any concern to fix it .Genuine Expedia guest review
"Disappointment all the way around"
When I originally booked the room through Expedia, I reserved a king room. Upon check-in, we were told that they were all booked and the only available rooms were doubles. The girl tried to explain that the beds were "standard queen" beds, which clearly at any hotel, the doubles are fulls not queens. Without any other option, we accepted the double […] room. When we walked into the room, we were slapped across the face with the most disgusting smell of VOMIT! There was a light bulbs missing from the fixture and the view from the window was a parking garage. I called to the front desk about the view and the light bulb and the request to move rooms, the only request that was fulfilled was the light bulb. When we got back from our event, there wasn't any parking in the parking garage. During the night there was loud noises and banging from the hallway. The beds were so uncomfortable! The next morning we got up, got ready, and went to check out. The girl at the front desk was rude and they charged my card for valet parking ($29) instead of self parking ($21). I was so disappointed in the hotel, staff, and decor. NEVER AGAIN will we stay there! Read moreGenuine Expedia guest review
"Decent Business Hotel-- but you can do better"
My background: frequent business traveler who resides in Manhattan. Based on trip advisor reviews, I had high expectations for the Derek. It's ideally located near the Galleria Mall and a nice district of upscale restaurants and shopping. I should also add that the staff was cordial, engaging and helpful. Unfortunately, there were a few problems with […] the room: a) upon arriving , i found that the toilet had not been flushed. I also turned the air conditioning off, but it was still functioning. Called front desk, reported the incident. No reaction. Later, maintenance man came up to fix air conditioner ( yes!) and unclog toilet. No! It was just poorly cleaned. Later, I found stains on my sheets. Reported this. No reaction or apology, but sheets were changed. The following day, I noticed that the shower hadn't been cleaned after I left. Sloppy house cleaning, poor water pressure in shower, and unsightly bathroom door that resembles a relic from Cold War factory. I considered breakfast, but upon reviewing selections, I realized that the eggs were not real and the remaining food looked unappetizing. There are better hotels in the area, so you might explore them. Read moreGenuine Hotels.com guest review
"I love this hotel!"
I have stayed at the hotel Derek several times personally and hosted business meetings as well. It's always a pleasure. The staff is so friendly and accommodating.Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Hotel Derek loves you too. Thank you for taking the time to post such a kind review – it is our goal to impress you at all times! We love our repeat guest – come back again soon Live Well,
The Hotel ChargEd $20A night for Parking And Yet The Elevator Was broken. I Had To climb 6 flights Of StaiRs With Luggage WhenI Got There And When I Left. the Maid Service Did Not Replenish Shampoo, Conditioner Or SoapThe Next Day. DisappointiNg. Service And Ratings HaVe Declined Since I Last Visited A Few Years Ago.Genuine Hotels.com guest review
EXCELLENT STAFF AND SERVICEGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Thank you for commenting on the excellent service at Hotel Derek – we are proud of our team and delighted that you enjoyed your visit! Live Well,
It is a great location but bathroom was not very clean, shower was small and looked like it had been refinished but was starting to wear off.Genuine Hotels.com guest review
"Very classy and modern!"
Accomodations were wonderful! We went for our anniversary and to Texans game the next day. Great location and their shuttle even took us to dinner and picked us back up, without a wait. The front desk also sent dessert up to our room since it was our anniversary. Def recommend and will stay again!!Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Happy Anniversary guys! Thrilled to hear that you had a wonderful time with us at Hotel Derek. Go Texans! Live Well,
it was short but enjoyableGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Come see us again at Hotel Derek – next time for a longer visit. Live Well,
"Poor Service, Terrible Food, Terrible Mixed Drinks"
The food was really bad. The bartenders didn't know how to mix their drinks. If you go there, stay with beer or wine. Many times I tried to reach anyone, and no one answered. Not the front desk, room service, concierge, etc. No one. Maid left her cell phone plugged in my room. My coworker's room was given to someone else at 1 in the morning. So he had […] other people entering his room while he was sleeping. This should be rated similar to a Motel 6 and not a 4 star Read moreGenuine Hotels.com guest review
I liked my stay at Derek except for the exit of the parking that wasn't convenient at all. You're suppose to exit the lot with your room key but when you already checked out, not easy! It made me loose 15 min...Genuine Expedia guest review
This is my favorite hotel!!Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Hotel Derek loves you too. Come back and visit us soon! Live Well,
Here's the deal: This hotel is very modern, sexy and hip, yet it sits VERY near the highway, so unless you stay at the back of the building, you'll hear every car whirring by, yes, even with earplugs. The amenities are good, yet 3 things weren't working when I arrived in my room. That said, service was quick to remedy these issues. I'd say go for it, […] and take these deets into account. Enjoy! Read moreGenuine Hotels.com guest review
On a Friday night the bar closed at 12. I arrived about 45 minutes before they closed and asked about any sort of dining. The bartender pointed me to another restaurant down the street. After seeing multiple plates of food past me he stated that he was told to make last call and could not serve me, yet continued to serve others that seemed to be friends […] with him. Besides that the manager rudely told people to finish their drinks in the lobby. Hotel was wonderful but the restaurant attached had horrible service. Read moreGenuine Hotels.com guest review
When we got to the hotel there was a lady that was bilingual. Since I talk very little english they told us to wait. And when Americans came about five ladies would come out and help them. There was a lot of Racism. They wouldnt attend us only the Americans...Stayed there 4 nights and It was about 1,100 and a lady told the one that was bilingual to […] check the cash to see if it was real, I felt offended.In Mexico we pay everything with cash. They were very Racist. I did not stay there it was my aunts and they are old and well they felt very ofeended with all the racism. Read moreGenuine Hotels.com guest review
"They should close when they renovate...."
Could not check in when I arrived because computer system was down. 30 - 40 minute wait they guessed. So I went to use workout facility while waiting but bathrooms next to workout room were being renovated so could not change clothes. Went back to lobby. Asked for gift shop because I needed toothpaste and hair gel but gift shop was closed (you cant […] make this up!) - so went across street in 95 degree heat during rush hour to buy those. Went to dinner at Valentino's (hotel restaurant) and they ran out of Glenlivet scotch (this was for client) after his first glass - he asked for Glenlivet 18 (next grade up) and they said "NO"! Finally after embarrassing graveling with staff - they brought a glass. In morning - they told me they were holding shuttle for me - when I came down EARLY, they said it was gone.... I had a terrible experience at the Hotel Derek and have had better service at significantly lower priced hotels! Read moreGenuine Expedia guest review
"Great Hotel -- Tricky Driveway"
Hotel Derek is now one of my favorite hotels ever. Staff was very accommodating (I realized I lost an item after checkout and they were fantastic in helping me to find it), the room was great and i felt very comfortable there. Very modern. I also loved that there was plenty to do around the hotel, shopping, restaurants, etc. My only concern/complain […] is that it is tricky to pull into the hotel (depending on which way you are driving in from.) The location is next to highway entrances & exits and can be tricky to maneuver, especially in the heavy traffic in the area. Otherwise, I loved Hotel Derek and will be back again. Read moreGenuine Hotels.com guest review
Response by Hotel Derek Houston Galleria Eddie, thank you for your feedback on your recent stay with us at Hotel Derek! We are thrilled to hear that Hotel Derek is on your favorite list. Cant wait to have you back soon. Live Well,
Great place to stay in Houston TX.Genuine Hotels.com guest review
"Need to try harder"
Spent 4 nights at the hotel, but only had maid service once during the stay? The hotel is doing renovations and it shows.Genuine Expedia guest review
"Nice hotel very convienant"
Very affordable, pet friendly, great location easy o get aroundGenuine Expedia guest review
My friend and I had an appointment nearby the following morning of our stay and it was so convenient from the hotel. The staff at the hotel were so helpful and friendly. The food was fabulous and the atmosphere was phenomenal. We will definately be back!Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria So glad that you enjoyed the food at VinBar. If you haven’t tried our very famous Hangover burger, be sure to try it next time when you are in town – you will love it. Live Well,
"Good business pick for Houston!"
Overall very happy with my stay. The hotel was very nice and the staff was very accommodating. Will definitely return!Genuine Hotels.com guest review
Response by Hotel Derek Houston Galleria We look forward to welcoming you back soon at Hotel Derek! Live Well,
I liked my initial room; however, because i did not want to look at the parking garage I asked could they change it. Well, I should have stayed there. the other room was nice, but much smaller. Although, the overall experience was great.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )