very clean and comfortable. everyone was very polite and helpful with all or requests and inquiries. great neighborhood, too.Genuine Hotels.com guest review
Awful. Lets just start there. I told the front desk I was going to a concert while my son was staying in the room to study for finals "great room...lots of space for that...you will love it" What she didn't think to tell us was it was the lighting of the tree ceremony in Jack London Square and there would be actual Reindeer, a stage for dance performances […] and about 300 people milling about the Taylor Swift so loud you could hear it in the bathroom with the shower on. It took 90 minutes to get a glass of half and half sent up although they did call 4 times about it..."your room number is XXX....you ordered the..." Next call.... "You know its $5 do you really want it?" You get the point. The room was spacious. The mattress probably about 20 years old. The BEST part was the restaurant downstairs. Delicious. We ended up driving back to Santa Cruz at Midnight and not even staying. Bummer Read moreGenuine Hotels.com guest review
"View Gym Walkable Area ask for quiet room"
I stayed 3 nights. The first night my room had adjoining door, which meant I heard neighbors talk till 3am and they heard me get ready for work at 7am. Moved to room with no connecting door, was much better, though further from wifi. Glad they were able to accommodate. Restaurant was really good. Gym is exceptional for a hotel. A nice pool at night. […] Ferry dock to get to SF. Area is convenient and mostly safe to walk around, 12 blocks along Broadway to City Center Bart train. View is quite nice. Read moreGenuine Hotels.com guest review
"Clean but small."
The room was small and the view was of the back of some old buildings. It was very clean so that made up for it. The staff seemed friendly.Genuine Hotels.com guest review
"Lovely view of the bay."
Hotel service excellent, room clean & comfortable with a lovely view. We will return.Genuine Hotels.com guest review
"Great Oakland hotel"
Lovely area of oaklandGenuine Hotels.com guest review
Great hotel. Wonderful location. Would definitely stay again.Genuine Hotels.com guest review
"Great harbor views"
Great place to stay.....staff is super helpful and friendly. Train tracks are close so if that bothers you, they thoughtfully provide ear plugs...Genuine Hotels.com guest review
"Hotel: Good, Staff: Bad"
The front desk person charged us the wrong amount for the room, plus charged us for two valet parking spots instead of one. Hotel is very nice, the room was spacious and comfortable, plus it's near a new bar/bowling alley/arcade, a couple of local wineries and the famous Yoshi's Jazz club.Genuine Hotels.com guest review
We had a fantastic time. Everyone on the staff was incredibly accommodating and nice. Will definitely be back.Genuine Hotels.com guest review
"The Waterfront Weekend"
When I called I asked if there was an airport shuttle from/to the hotel and was told there was, but when I arrived at the airport I called and was told there wasn't. It ended up costing $40 to get to the hotel.Genuine Hotels.com guest review
"Great service and near so many attractions"
Got a bottle of wine when we couldnt get upgraded to a room worh a harbor view an was promised next time. I think people were great hereGenuine Hotels.com guest review
First time here, loved it. Will definitely come againGenuine Hotels.com guest review
"Great service, clean, adorable and close to BART!"
Great service!! Hotel employees were very polite and eager to help at every turn. The hotel itself was very clean and adorably styled. The bed was super comfy!! The neighborhood is lively at night so it gets pretty noisy - front desk warns you about this right away so we were aware. The hotel actually leaves fresh ear plugs in the room :). We didnt […] need them as we seem to sleep thru just about anything but your average sleeper may have some trouble. At night the area can feel sketchy too so we stuck close to the hotel. During the day the area is beautiful by the water and bustleing (sp?). Overall fantastic hotel! Read moreGenuine Hotels.com guest review
Our stay was good very comfy....Genuine Hotels.com guest review
Fire alarm went off in middle of the night. The front desk was very apologetic the next day.Genuine Hotels.com guest review
"Epic all around! So much to do in JLS!"
Epic. Best hotel staff service we've had in a long time. Not stuffy but real people. Beautiful hotel but waterfront view is a must!Genuine Hotels.com guest review
"Enjoy your stay, check your bill."
I enjoyed everything about my room and the location. It was excellent. There is one bit of advice that I would like to give, be sure and check your hotel bill carefully before checking out. When my daughter used the valet parking service for one evening for a few hours, the charge appeared as overnight for all 4 nights. ?? That was a big error that […] added to my bill. When it was pointed out to the staff person at the desk, it was corrected immediately. Read moreGenuine Hotels.com guest review
"Never fails to make our stay fine"
I really enjoy staying here, location to SF, the easy access and safe access to really good restaurants, is a bonus.Genuine Hotels.com guest review
Excellent hotel in the best part of Oakland.Genuine Hotels.com guest review
"Best Customer Service!"
Amazing Experience! The Waterfront Hotel has quick, convenient access to the Free Bus System, BART Train Stations, and is surrounded by the bay and wonderful restaurant choices (many of which are Gluten Free Friendly!) Upon our arrival (in a death trap of a taxi from the airport) the hotel staff helped us to handle the situation and provided us with […] two complimentary bottles of wine for our troubles (which were not due to anything the hotel caused in the first place). Clean rooms and excellent services are reasons why I recommend the Waterfront Hotel and will always stay there when I visit Oakland. Read moreGenuine Hotels.com guest review
"Sights seeing trip"
Great location, a half a block walk to the ferry for SF. The room was nice, clean and quiet. I would stay there again when visiting.Genuine Hotels.com guest review
"1st Time I Felt a Business Trip Ended Too Soon"
Clean room, pleasant & helpful staff. When I entered my room I looked out the window at the ships docked in the Marina and the lights across the bay. Need I say more…...Genuine Hotels.com guest review
This is a great location for Jack London Square, restaurants and easy access to SF via the Ferry.Genuine Expedia guest review
"Bay view and Ferry Access Next Door"
The view is great and the Ferry to San Francisco is next door. Lots of good restaurants, but too gourmet for the grand children. Saltwater pool was nice and warm, and we felt very safe walking around Jack London Square.Genuine Hotels.com guest review
Had a wonderful time, only there one night but was treated royally. Steve was especially gracious and helpful with the car, the luggage and for places to eat. Thanks for a great time!Genuine Hotels.com guest review
"Great location in the middle of things."
We will definitely return - as this hotel makes you feel as if you are away from the city - but you are very close to the airport for an early morning flight. Great staff!Genuine Hotels.com guest review
"a few steps away from Jack London Square"
We were in town to move our child into her dorm early the next day. We had a nice dinner in the restaurant at the hotel, and walked along the embarcadero in the evening.Genuine Expedia guest review
"Good hotel, service glitch"
The hotel was very comfortable and in a good spot - literally next to the ferry to downtown SF. The only issue I had is that I was double-charged -- hotels.com and the hotel both charged me the full amount. They discovered this on check-out and reversed the charge. However, I asked for a receipt showing that they had reversed the charge and they refused […] to give me one. I hope it goes through because I have no proof they promised to reverse it! Read moreGenuine Hotels.com guest review
My son and I were expecting a fairly nice hotel, but our expectations were exceeded! Very nice!Genuine Hotels.com guest review
"Good Hotel in a Nice Location"
The Jack London and Old Oakland areas are in the process of a strong regeneration and that makes the Waterfront Hotel an even more attractive place to stay. There are several good restaurants within easy walking distance. The BART is a brisk 20 minute walk away and the ferry runs infrequently, but if you don't need to go back-and-forth from downtown […] SF throughout the day the Waterfront is a great place to stay. Very nice, large rooms and very friendly staff. Read moreGenuine Hotels.com guest review
"Wrong side of the tracks"
As unlikely as it may seem since the location is on the Oakland waterfront, this is hotel sits just a block from a major railroad crossing. At various hours of the night trains blasted their horns repeatedly as they approached the crossing. I mean big trains with big horns. Not a good place to get a night's sleep.Genuine Expedia guest review
I really do not want to write about my experience.Genuine Expedia guest review
"Best choice in Jack London Square!"
When we arrived-at 11 a.m., the hotel had our room ready immedately. We had a fantactic stay. There is so much to do in Jack London Square, we honestly didn't want to leave.Genuine Expedia guest review
"easy access to ferry to San Francisco"
Nice rooms, hung out at night around the gas fire place by the pool, pool was good as well. Very nice folks, friendly - wine and cheese night was a nice touch; valet folks were helpful and kind; Oakland was not the main destination but area had nice restaurants very close by, safe; close to ferryGenuine Hotels.com guest review
Great place to stay for taking the ferry to the Giant's game.Genuine Hotels.com guest review
"cool hotel on Oakland waterfront"
Very nice hotel and the double pane windows were a plus since the train goes right by the hotel!Genuine Hotels.com guest review
"The place to be"
Amazing hotel with great views and a wonderful staff,beautiful location very near the water too.The room was clean and big and so comfortable and the bed was fantastic too.If your in Oakland near Jack London Square this is your hotel.Genuine Hotels.com guest review
"Wonderful place to stay!"
We stayed two nights visiting our son in Oakland CA. First, the Waterfront staff was very customer service focused. Imee at the front desk is exceptional! Without even asking, she provided a thoughtful bottle of champagne when she found out it was our 35th anniversary when we checked in. Amazingly kind and considerate. Besides this, however, you could […] tell all the staff were well trained in serving everyone. The room was spotless and very comfortable. Yes, there is a train line nearby but it wasn't too bad and you need to adjust the thermostat in the room so the fan doesn't blow all the time. This and the $25 a night parking are kind of negative but you have valet parking and it is certainly safe. The hotel is beautiful with a nice fireplace in the lobby. The location cannot be better! It is next to a ferry station that is by far the best way to go into San Francisco. 30 minutes and you are right at the waterfront downtown. Jack London Square is a nice area especially compared to most other locations in Oakland. Like most hotels in the city the cost is much more during the week than on the weekend. The room overlooked the San Francisco Bat and the view was great. There is a nice park-like area outside the hotel with the same view towards the San Fran skyline. Overall, the Waterfront Hotel was a wonderful place to stay! Over time we have stayed in quite a few hotels near Oakland Airport and in Alameda. This is the best in this whole area. Read moreGenuine Expedia guest review
"More Kid Friendly Than I Thought"
I've stayed here often for business. But I had to bring the kids with me on this trip. The facilities and location are well suited for the kids. The facilities were clean, staff were friendly to them, and there were restaurants nearby that serve kid-friendly food. And they were not fast food places either! If I had to bring the kids to the Bay Area, […] this is a good option. Read moreGenuine Hotels.com guest review
"Just 2 things:"
1) Front desk clerk called me and woke me up from a nap to ask me if room was satisfactory- I would rather not have been called- thanks..it also left phone message light blinking- annoying. 2) Maid entered my room thinking it was empty 5 minutes later. Also annoying. I was very appreciative that we were permitted to check in early. Nice hotel, nice […] pool, great location. We will come back again. Read moreGenuine Expedia guest review
All of the staff members was super friendly. The location was great as the on and off ramps tot he freeway were close by.Genuine Expedia guest review
"Excellent Choice for Oakland Wedding Visit"
We had a wedding in Oakland and wanted a place that was close enough to drive. Waterfront Hotel staff was nice, valet parking was so nice after a late night of dancing with friends, and our room and be was comfy. Overall, great stay!Genuine Hotels.com guest review
"Jump off to the Giants"
We've stayed here twice, now. We drive from the Sacramento area to Oakland, take the ferry to AT&T Park for the Giants game, then stay the night at the Waterfront Inn. While an older property, it is very nicely updated and modern: Keurig coffeemakers in the room and the lobby, granite in the bathroom (floor and counter), good quality flat panel TVs […] plus the convenience to all of Jack London Square for food and entertainment. The staff is friendly and helpful. Overall, a really nice place to stay. Read moreGenuine Expedia guest review
"Lovely and So Friendly"
We enjoyed the hotel so much we booked an extra night.Genuine Hotels.com guest review
"Loud, Disappointing Suite"
We paid extra for a nice suite and was pretty disappointed. The suite didn't have a fridge and the balcony was a joke. There was no privacy and it was super small - not worth the money. I've stayed in a standard room at this hotel that had a fridge and also had a fireplace -- so it was surprising that the suite is actually worse than a standard room. […] On top of that, it was extremely noisy. The train woke us up all night and the walls are thin, so the neighbors were annoying. The neighborhood does not have any nearby pharmacies or grocery stores and the restaurants are all very pricy. If you venture out to the closest pharmacy, you'll find yourself in a dangerous part of town. We had to go to the pharmacy and when we went, there was a protest going on, and they were screaming "Somebody died here, we need to care!" Eek. Read moreGenuine Hotels.com guest review
"a weekend in Oakland"
The locationis great with some nice restaurants to eat at.Genuine Hotels.com guest review
Our stay was fine. The walls are a little thin though. The people in the room next door had a huge fight in the middle of the night and we could hear every word.Genuine Hotels.com guest review
This hotel is a total waste of money! The room was clean and the valets were great. The check-in/check-out people were uncaring. The furniture rattled when I walked by, the walls were VERY thin, the room was very small. The coffeemaker didn't work (unhappy husband without his morning coffee!). Unfortunately, it was the only hotel close to the Amtrak […] station and the trip was about the train ride, so there wasn't any other choice getting in a 10:00 at night. Read moreGenuine Hotels.com guest review
"Beautiful waterfront view"
I had such a good time at this hotel. They made sure we were comfortable. Gave us a beautiful bottle of wine and two AMAZING little cupcakes as a wedding gift. Not much but just right enough to show they cared. The waterfront view was amazing with an incredibly big balcony. The staff was incredibly friendly. The only downfall is parking otherwise you […] have to pay $25.00 for valet. However, it was all well worth it. Definitely would go back. Read moreGenuine Hotels.com guest review
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