All hotels in Oakland, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here10 Washington Street, Oakland, CA, 94607, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 665 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.1
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5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The sheets were a little dirty with stains on them but otherwise, this is a great hotel with a great view and a great location!!
Genuine Hotels.com guest review
3 night business trip Jun 15, 2015
A Traveler
US
4.0 / 5Excellent
"Hard to Beat!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Having stayed in this Hotel several times, we still love the experience. The staff is GREAT, the linens are nice, the rooms very comfortable. The Water View is awesome...watching the sailboats get ready to leave, all the boats coming and going by your window. Hard to beat!
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
Rodney
US
4.0 / 5Excellent
"good hotel for SF commuters and family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
If you need to go to SF this hotel is right next to Jack London ferry landing. They welcome dogs too.
Genuine Hotels.com guest review
5 night family trip May 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Its Oakland, of course its great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There's not a lot of places to stay in Oakland, so its nice that this one does such a great job. Tons of great things to do in Oakland, and easy to get to from here.
Genuine Hotels.com guest review
2 night trip with friends Jun 7, 2015
Shannon
US
4.0 / 5Excellent
"Nice room in Jack London Square"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a last minute choice for a quick night in Oakland. Staying in Jack London Square is nice. We were happy to choose an upgrade to a room that overlooked the harbor and was farther away from the loud trains going by. There was fun music and activity in the square outside the hotel. All noise stopped by 10 but the hotel provided ear plugs just in case.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I spent two nights at The Waterfront and it was excellent. The hotel and staff were wonderful. The staff was attentive and friendly. They were quick to help with anything we needed. Our room was large and well appointed, with a great king-sized pillow top mattress. We really enjoyed our stay.
Genuine Hotels.com guest review
1 night romance trip May 31, 2015
Chrisandra
US
5.0 / 5Outstanding
"Hidden gem. Jack London Square."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We will be Park yourback! We were in town for a basketball clinic for the weekend. Beautiful location and all of staff was friendly. Past visitors complained about the nearby train going by but we thought it was cool. Park your Car and walk walk walk.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
El Cid
US
4.0 / 5Excellent
"Will return."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just spent a quick night on the way to somewhere else. Would have liked to have had more time here, it looked lovely. Will return.
Genuine Hotels.com guest review
1 night romance trip May 29, 2015
Nadia
US
5.0 / 5Outstanding
"Good stay, will be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a good trip staying at this hotel. The staff was great and everyone was extremely friendly as well as being helpful to answer any questions about the local scene.
Genuine Hotels.com guest review
2 night trip May 23, 2015
Eric
US
3.0 / 5Good
"Use the Valet Parking"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Hotel was clean and staff were very helpful. However, I didn't want to pay for valet parking and my car was broken into at Clay and Broadway (right at Jack London Square) at 10 AM. Do valet- it's worth the $25.
Genuine Hotels.com guest review
1 night family trip May 24, 2015
Juliette
US
5.0 / 5Outstanding
"Feedback"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay! Clean an cosy.
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
Kyle
US
5.0 / 5Outstanding
"Ships and Sails Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel! Staff are friendly and helpful; setting on the water is awesome. Great restaurants abound; special events like Farmers Market & Art Fairs are frequent; and we especially enjoy the hotel cafe & restaurant. Rooms are comfortable; views are stunning!
Genuine Hotels.com guest review
2 night romance trip May 9, 2015
Carolyn
US
5.0 / 5Outstanding
"Beautiful rooms, accommodations and views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
2nd stay at this hotel. Great comfort and awesome service for a very fair rate. I highly recommend it, especially in view of other hotel choices a couple blocks away which are more Motels like and not in proper condition (especially parking lots).
Genuine Hotels.com guest review
1 night romance trip Apr 9, 2015
Maryline
US
4.0 / 5Excellent
"Long weekend in Oakland"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice stay. Great location. I don't like the fact that they raised the price of a room about $100 per night for this weekend. They said it was supply and demand.
Genuine Hotels.com guest review
3 night romance trip Apr 30, 2015
Michael
US
4.0 / 5Excellent
"Room Charges?????"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everyhting was gret until checkout...apparently they dont check ID when charging items to your room.... There were $1200.00 in restaurant charges...one being a whopping $836 for one dinner? They did refund me right away as the staff at the front desk were amazing but I think their protocol needs a little refining.
Genuine Hotels.com guest review
3 night romance trip Apr 5, 2015
jessica
US
4.0 / 5Excellent
"Morning Room Service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My room service was not ready in the morning like I had instructed on my door. The request fell on the floor and was not taken to the restaurant/kitchen to be scheduled like I had requested. The frustrating part is when I called for room service and no one would answer the phone. I called the front desk and they could not get me connected. I tried five times and it rang a lot. I was running late and in the end they brought me something different than I had requested. sad.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
4.0 / 5Excellent
"Will be back"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Relaxing weekend, resturant good food Patio pleasant.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
If you are not on the ocean side you have to contend with the train going by 3-4 times a day and at night with the loud whistle blowing. The rooms are not very well insulated.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
"A very nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was very nice. We appreciated how close it was to Yoshi's club. We didn't have to worry about driving back to the hotel, after a night of dining. The room was clean and very well stocked with everything we needed. The valet parking attendant was very accommodating. A lot to do around the hotel. Overall a very very nice experience. We will return back.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Joseph
US
3.0 / 5Good
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
It's the only hotel right on Jack London Sqaure waterfront. Good website, nice lobby, but walk upstairs and you step back in time. Rooms are older than we expected for the price. The staff were helpful and friendly, nightly wine reception nice touch. Would stay here again if hotel has a special.
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Customer Service... GREAT LOCATION"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Located in the middle of Jack London Square. Excellent security, great restaurants and One block from Yoshi's Jazz club.
Genuine Hotels.com guest review
1 night trip with friends Mar 7, 2015
mary beth
US
4.0 / 5Excellent
"Good accomodations quite close to everyting."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stay here on and off, but whenever we stay in Oakland for sure. Walking distance to restaurants and entertainment, and walking distance to the San Francisco ferry. Staff is very friendly and accomodating. Facility is generally clean and well kept.
Genuine Expedia guest review
Other trip Mar 9, 2015
gerry
US
4.0 / 5Excellent
"Hidden Gem ~"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was not surprised given the Joie de Vie reputation. The hotel is smallish so no cavernous lobby ...but this staff was uner nice. The rooms have character and yet aren't small dark or dreary. There's not a lot of umph in the decor, just sorta IKEA like ...
Genuine Expedia guest review
Other trip Mar 8, 2015
mariequeenbee
US
5.0 / 5Outstanding
"Waterfront"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous, fabulous!
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
EK
US
4.0 / 5Excellent
"Nice hotel. Close to waterfront."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Slept well. Shuttle to convention center within a mile. Felt safe
Genuine Expedia guest review
Other trip Feb 28, 2015
Lana
US
5.0 / 5Outstanding
"Location, view and value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great view. Loved being on the bay close to ferry and good food. Wonderful value. Would come again. Staff responsive
Genuine Hotels.com guest review
3 night family trip Feb 20, 2015
Eva
US
4.0 / 5Excellent
"Waterfront review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall very nice. Railroad train going by is a problem with sleeping in. Neighborhood is being redeveloped and very nice. The cafe not officially attached to hotel is very nice, accommodating and was great for breakfast.
Genuine Hotels.com guest review
3 night family trip Feb 19, 2015
A Traveler
US
5.0 / 5Outstanding
"I'll be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great!
Genuine Hotels.com guest review
1 night trip with friends Feb 21, 2015
Mark
US
3.0 / 5Good
"Too much $ for too little comfort."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very friendly staff and beautiful historic main facility. Rooms and beds are very outdated and uncomfortable. Spa at health club needs a lot of bleach and tile repairs. Sunday brunch with Bay views was very good.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
Richard
US
5.0 / 5Outstanding
"Great hotel near Jack London Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Totally enjoyed stay! Nice area near water & restaurants Train close but granddaughter loved it. Noise didn't wake me.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Fantastic hotel in a great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly staff, clean facility, great location! Only gripe are thin walls and the BART running nearby that constantly honks throughout the night.
Genuine Expedia guest review
Other trip Feb 17, 2015
Mike
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Asked for ADA room in Expedia request but hotel never go the request.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
4.0 / 5Excellent
"Great service, awesome location, ok hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall I had a smooth check in and great hotel experience. Love theameneties and the location minus the train going by every 30 minutes. The bedding was dingy but pillows were super comfortable. The room always felt a little on the warm side to which the thermostat never helped with.
Genuine Hotels.com guest review
1 night trip with friends Feb 13, 2015
Shonna
US
5.0 / 5Outstanding
"Two thumbs up"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place with awesome staff
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Kevin
US
4.0 / 5Excellent
"Good value and location, but not perfect"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
A nautical themed refurbished hotel with some less than stellar finishes, but adequate comfort (good beds), great location (on the water, close to downtown, with plenty to eat), and helpful staff. There are some noticeable signs of poor craftsmanship. Drop ceiling is outdated and dirty. Painting is poorly done. Toilet barely worked. Shower was old school. Carpets need cleaning. Vending machine was out of order. Area has a lot of restaurants and a movie theater within steps of the hotel. Yet, there are few shops and lots of vacant storefronts. Area is semi-industrial and can be sketchy. I would enjoyed my stay for business. Wouldn't be my choice with the family.
Genuine Hotels.com guest review
3 night business trip Feb 1, 2015
Christopher
US
3.0 / 5Good
"Ehhh...it's ok. Not worth $200/night though."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel is billed as a 4star, but it's a solid 3star hotel. Think holiday Inn. The rooms are dated, carpet is dated, etc, etc. Location is great as it is in Jack London Square with easy access to the city by ferry, and relatively easy access to bart via hotel or Broadway shuttle.
Genuine Hotels.com guest review
3 night business trip Jan 27, 2015
James
US
4.0 / 5Excellent
"Fun time spent in Oakland!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very nice hotel and room was very spacious. Very close to ferry that takes you to SF too! We were in town for the Warriors game and very short drive to game. Nice staff and fun place to stay. Would want a room with view of water next time, was noisy overlooking the shops and restaurants. Overall, great stay at Waterfront!
Genuine Hotels.com guest review
2 night romance trip Jan 30, 2015
megan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Waterfront Hotel was very clean with friendly service. It is located at Jack London Square in Oakland which provides convenient access to local restaurants and ferry service to San Francisco.
Genuine Expedia guest review
Other trip Feb 7, 2015
Michael
US
4.0 / 5Excellent
"Convenient location to Oracle Arena"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Comfortable place to stay. Even better given it was great weather out: you can have nice walk along the port. It was good place to stay because we went to Warriors game that night. One way to improve is to have shuttle service to the arena.
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was nice. We kind of had a few more insects in the room than we would have liked, but stuff like that happens when you're near the water. The staff was really nice, so they made up for that.
Genuine Expedia guest review
Other trip Feb 6, 2015
Jay
US
3.0 / 5Good
"OK BUT NOT AMAZING"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall we had a ok time, we reserved the suite which was clean and the bed was comfortable. Was disappointed that we were told the room had a fireplace which it did not and we paid a good price for the room so it should have at least had that. You can find a better hotel for the same price that has more to offer in my opinion. They charged $25 for valet and literally parked our car outside 2 feet away in their little lot which I found unacceptable, we could have parked our own car a clear indicator they are out to make a buck any way possible. Check in and check out was smooth, however they double charged us for room & valet. I had to call & the recep said it should drop off; which it eventually did however the two pre-authorizations totaled quite a bit of money so I found it unacceptable that they would jeopardize my account by deducting so much because if I didn't have all those funds to cover everything it would have been disastrous and I am positive they would not have been up for covering all the associated bank account fees. They also hold $50 for incidentals that was not disclosed up front and I am a firm believer that all fees should be openly discussed upfront. I had read several reviews before booking the room and several people stated the train that comes through with the loud horn would leave us getting no sleep; personally we slept great, in fact we didn't hear the train until about 6am and although we heard it, it wasn't THAT disturbing.
Genuine Expedia guest review
Other trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Jack London Square Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great Oakland Hotel. I will definitely come back and tell my friends.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
Hanna
US
4.0 / 5Excellent
"Great location and views"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a corner suite with beautiful views of the bay and port. Nice size room. Very comfortable bed. Have stayed many places in and around Oakland, including the Claremont, and with all that is available at Jack London Square, we now prefer the Waterfront.
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
4.0 / 5Excellent
"Rattled!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Convenient location, near delicious restaurants. Be ready for valet parking, as that is all they offer at $25/day. There's public parking accros the street, but I was told they don't offer overnight parking. Train passes close by, but windows keep the noise out. Appreciated the free Wi-Fi, and complimentary water, most hotels sell the water, so it was refreshing to see this. The restaurant offers pretty good breakfast, didn't try dinner. The one downer, the heater/AC vent rattled every time it came on, and disrupted my sleep on both nights.
Genuine Hotels.com guest review
2 night business trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
"Pleasant Surprise, Oakland is good!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good location, we really enjoyed Oakland. Great restaurants nearby, fairly easy transportation via BART within a short walk, lots to do around the hotel.
Genuine Hotels.com guest review
1 night business trip Nov 18, 2014
Nathan
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Fantastic place to stay on, I'll recomend this place
Genuine Expedia guest review
Other trip Jan 26, 2015
teddy13
US
4.0 / 5Excellent
"Sunnier Digs than San Francisco"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is my 3rd time at this hotel. I like it a lot! It is a bright, sunny spot. Jack London Square is a good place to be--I was there on Saturday for Farmers' Market which was wonderful. The rooms are bright and cheery. Lots of restaurants right there. I think the location is a bonus--right beside the ferry that takes you over to San Francisco which is a fun trip with a nice view. You get to start your day "on the sunny side" and the hotel is so much less $ than staying in San Francisco.
Genuine Hotels.com guest review
1 night trip with friends Jan 18, 2015
Jamie
US
4.0 / 5Excellent
"Interesting boutique hôtel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel is an interesting and unique boutique, it's old but charming and the staff are warm and professional. When I checked in I noticed earplugs in the bathroom alongside the soap, which made me wonder what they were for... I didn't read reviews prior to booking so wasn't aware of the train that goes through the area frequently. I did wake up a few times in the night but the bed was so comfortable I fell back asleep pretty quickly. I'd stay there again for pleasure but it was a little rough for a business trip when uninterrupted sleep is key.
Genuine Hotels.com guest review
2 night business trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
"The Waterfront - A Cozy Oasis"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
My stay at the Waterfront was quite enjoyable. The suite was spacious, soft pastel colors, a warm fireplace and heavenly soft bed that was extremely comfortable. I found the pier and sounds of the clinging boats enchanting and enjoyed the variety of restaurants that were steps away from the hotel.
Genuine Hotels.com guest review
1 night trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Waterfront in Oakland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoy staying at this hotel.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Ronald
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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