"Bring ear plugs."
The hotel is on the edge of the Tenderloin so depending on where you are going within the city, you may have to deal with some unsavory characters and acts but we were never bothered. The BART/MUNI is right in front so you can access any location within the city. We still walked everywhere but public transportation is very easy. The staff were nice […] and the concierge gave us some good advice. Our issue with the hotel was how thin the walls are and how noise travels within the rooms. I felt like the neighboring patrons were also in our room. DO NOT HAVE PRIVATE CONVERSATIONS at this place because they will not be private. You hear everything. From the person trying to set up a Google Meet-up (I heard the entire conversations from him and the people on the computer), to the gentlemen on the other side of our room who was obviously very ill and coughed and snored all night. It sounded like we were sharing a bed with the sick man. At one point, a woman was in one of the rooms with her baby and I swear I heard the child feeding. We had another couple who were amorous which is lovely for them but not what you want to hear at 3am. Needless to say, the lack of sleep from all the noises was unfortunate. I would stay here if I had to but it would not be my first choice. Read moreGenuine Hotels.com guest review
"Whitcomb via hotels.com"
Terrible hotel. Because I booked via hotels.com they gave me a room off of the fire escape. I had to walk out a fire door into the fire exit and on the stairwell was a door to my room. This was at the back of the hotel. Windows didn't work, toilet seat was painted on with peeling paint that was not comfortable. When asked to move as they had plenty […] of other rooms they refused because of how I booked. Read moreGenuine Hotels.com guest review
The Hotel Whitcomb is a comfortable hotel located within walking distance of the Opera and Symphony. The Orpheum theater is across the street. The staff is very helpful and efficient.Genuine Hotels.com guest review
"Pictures can be deceiving"
The hotel is dark and my room was shabby. Area surrounding hotel is sketchy at best. Room was adequate but nothing like pictures on website. I really felt duped for the price I paid. Would not recommed nor stay at again.Genuine Hotels.com guest review
"In very bad neighborhood"
There is a reason that this hotel is cheaper than others in SF - it is on the edge of a bad neighborhood and it's not clean. I'm from a big city and I didn't feel safe walking around that area at night.Genuine Hotels.com guest review
"close to Union Square"
Very satisfied with my stay. My room was clean and the service prompt. Elevators are really slow. They should provide more outlets, or make sure to have extension cord in the room so one can charge computer and phone without unplugging a lamp. Starbucks is conveniently located right next to hotel. The location is great; it takes about 10 to 15 minutes […] to Union Square and shopping malls, and one walks straight there on Market street. There are a lot of homeless on the street and that can feel a bit uncomfortable, especially when it gets dark. Overall, I have enjoyed my stay. Read moreGenuine Hotels.com guest review
"Better than expected"
Although check-in was slow, the staff was attentive. It was super convenient to local public transportation; entrance to the muni and BART just outside the front door. Yes, there were a few homeless people around, but we saw them all over San Francisco, not just in the hotel area.Genuine Hotels.com guest review
"Horrible location. Not worth the cost."
We stayed at the hotel because our friend who had previously lived in the area selected it.The bathroom was dirty, the room was tiny and it looked out directly onto the buildings HVAC units. The showers tile grout was falling out. I didnt love the area, this being my first time in SF I felt unsafe walking to and from the hotel at night. The hotel did […] hold our bags for us after we checked out which was nice. The bellhop said that he would get a cab for us to the airport and it was the best way to get there because the Bart was not running (we later found out it was). He quoted us a fair for the cab he hailed us which turned out to be a private livery and was MUCH more than quoted. I would recommend you find other hotel options and that I would never stay here again...after leaving the hotel I realized I'd left a small box in the room. I called on the day we checked out and the last 3 days since and am always repeatedly transferred (rudely and abruptly) to a woman in housekeeping who promises to call me back and never does. I've just spoken to her for the 5th time. I'm sure that what I unfortunately left is no longer there, i'm also not holding my breathe that i'll actually hear back from them. I cannot fault the hotel on location, since i relied on friends to select the hotel...if you're visiting SF for the first time try looking at hotels that are NOT on Market and are closer to Nob Hill, North Beach/Fishermans Wharf or the Ferry Building. Read moreGenuine Hotels.com guest review
"Would stay again"
Beautiful Hotel lobby. Room was small but bed was very comfortable. Friendly staff. Good LocationGenuine Hotels.com guest review
Hotel was ok. Small rooms and tiny bathrooms. However it is an historical hotel so did not expect large luxury rooms. Beds were very comfortable. Air conditioning was poor. Unable to cool room for comfort. Area around hotel was poor. Lots of homeless (Mission next block), homeless asking for needles, drinks and money was unnerving. However walk a few […] blocks and it was nice areas to walk around. Area's around hotel seemed dirty and unoccupied. Disappointed as SF use to be a great city to visit. This trip - not so much. Read moreGenuine Hotels.com guest review
"Hotel staff over worked, Hotel in poor condition"
I'm very sorry to report that this hotel is in desperate need of renovation. There are four elevators, but they are completely inadequate to service the needs of the building (very small, and painfully slow). I, like many other guests, resorted to using the stairs. Which is good exercise, but walking seven flights was not on the top of my list of things […] to do after a long day. The room was in horribly poor condition. The tile was in such bad condition that it had been painted over, which obviously peals off over time. The water pipes were rattling all hours of the night. This hotel is centrally located, but unfortunately it has become a favorite hang out of people asking for money. There is real danger both day and night. Hang on to your valuables! The hotel staff is pleasant, but horribly overworked. Read moreGenuine Hotels.com guest review
Overall, satisfied with hotel room, BUT, disappointed that Superior King bed room (that was requested & prepaid) was not available.on registering. Shown to a standard room with 2 queen beds and had to return to front desk to request a king room which was eventually found. Have stayed here before in both categories of rooms and the differences are noticeable. […] .However, the hotel is a comfortable one with an equally comfortable bar for well-made cocktails and restaurant with excellent service.. We had an ample & delicious late breakfast; can't speak for dinner service. Read moreGenuine Hotels.com guest review
Would never recommend or even return to the Whitcomb. Booked online. Arrived! Booked out immediately! Awful!!Genuine Hotels.com guest review
"exemplary hotel near Hayes Valley"
The hotel is a bit dated, but high quality. I'd stay there again .Genuine Hotels.com guest review
"Fine but nothing special"
This is a huge hotel in an OK neighborhood. I'm here for work so wasn't all that concerned about a great room. Wi-fi works and bed was comfortable but nothing stands out about this hotel.Genuine Hotels.com guest review
"close to BART and hobo heaven"
Good value given it is San Francisco but Hotel is old but clean. I was amazed by the number homeless people on the streets outside the door and those who can afford a cup of coffee in the attached Starbucks. Besides some requests for money the hobos seem to have some manners and did not harass me, however you will reflect on our society that allows […] so many people to wonder aimlessly and without dignity on the streets. Read moreGenuine Hotels.com guest review
"one night stay"
Stayed here for one night and the staff was very friendly.. Harvey and Kazi made an effort to ensure I stayed in their wonderful king room. the room was spacious and comfortable. The hotel is "old" but it has a nice historic old san Francisco vibe. You are on market street so obviously there is the grit and homelessness of san Francisco ..if you didn't […] know this already and aren't prepared then maybe stay in napa haha but the hotel is safe they have a nightwatchman and the location is still close enough to 5th street to enjoy the mall and downtown. I would go back Read moreGenuine Hotels.com guest review
"Reasonable value for the price paid"
The service of the staff and amenities were very good. The hotel had most if not all the features I wanted: location, fitness room etc. However it is an old hotel, carpeted wall to wall and my allergy to dust made my stay uncomfortable at times. Fortunately I carried or was able to buy medication which made my symptoms more tolerable. The ductwork (especially […] in the fitness room) needs cleaning and the carpeting, although satisfactory in appearance, should probably be replaced or cleaned more often. Read moreGenuine Hotels.com guest review
"Not great for business travel. Unsafe neighborhood"
I would not recommend this hotel. Security was good but the neighborhood was not good. Lobby needs updating. Poor value for the money. Elevators are slow and full of tour travelers so I ended up walking down 7 flights of stairs to make it to my business meeting as the tour bus seemed to be leaving the same time I wanted to get down the elevator. Would […] rather be in Union Square. Read moreGenuine Hotels.com guest review
Rooms were to small. Bathroom extremely small. Area of the hotel not to good. Too many homeless people around. OVerall I did not like the stay....Genuine Hotels.com guest review
"very fun stay"
They make sure everything is safe. Great security. When I had one complaint about something they take care of itGenuine Hotels.com guest review
Update the hotel lobby. The furniture of the lobby should be reupholstered, they had very little cushioning. When I first entered the lobby, I was rethinking my decision of staying in the hotel. A small refrigerator in the rooms would be nice. There are many panhandlers are on the sidewalks right outside the hotel. Water pressure in the shower was very […] weak. Otherwise a nice stay. I will stay at the hotel again. hotel Read moreGenuine Hotels.com guest review
This is the second time an employee stayed at this hotel. Lobby and hallways were really nice. The rooms are on the small side with the bathrooms being exceptionally small and having little to no water pressure. We chose the hotel because of its proximity to our store so it was very convenient. Just wish they would fix the water pressure.Genuine Hotels.com guest review
"not too far from the castro"
The check in process took VERY long. There were several guests in line with four desk clerks behind the counter with only ONE waiting on guests. The bathroom was tiny! I am not a large person and can't imagine how someone of a larger statue would function in that bathroom. Very few outlets in the room. I had to unplug a lamp to charge my phone. There […] was an iron, but no ironing board. Also no coffee maker. It was close to where I wanted to be and we didn't spend a great deal of time in the room. Read moreGenuine Hotels.com guest review
"Great historic hotel"
Great place to stay. I really enjoyed it.Genuine Hotels.com guest review
"Need to upgrade"
As much as I love an old Style hotel this hotel needs to brings down its prices especially when the room does not offer much more than just a bed and the neighborhood has homeless people hanging in the front of the hotel. The other thing is its ridiculous to charge 35$ a day for valet parking. I can easily just of parked the car in the alley myself […] ... Read moreGenuine Hotels.com guest review
"Last ditch choice"
Not great by all standards. Terrible reception, dated rooms, my room was stinky and had a insane window noise/whistleGenuine Hotels.com guest review
"disappointed from start to finish"
Staff was rude and not very helpful.Genuine Hotels.com guest review
"Next to Bart station, homeless people everywhere.."
I choose this hotel for the convenient of airport transportation early in the morning. Other than that, it is not for family and romance getaway! The service is somewhat lacking as well. Overall, I would not recommend for vacationing stay. It is ok for young professionals. Starbuck is by the door entrance :-)Genuine Hotels.com guest review
the Elevators were the only draw back... long wait timesGenuine Hotels.com guest review
"Nice Hotel, bad area"
The hotel itself is very nice. Rooms are small but clean and comfortable. The location is not the best. Not a great area to walk around, especially at night. On site restaurant is very good.Genuine Hotels.com guest review
I chose the hotel because of its proximity to the Civic Center BART station. The immediate neighborhood is a little sketchy. I'd cab it from the hotel over walking. The rooms, while in need of renovation were clean and comfortable. No issues with noise, bugs, etc. Good choice if you're looking to save a few bucks traveling on business. Not where I'd […] stay for a special vacation. Read moreGenuine Hotels.com guest review
"Good location, slow service, not clean"
We booked the hotel due to the convenience of the location. It took them about two hours to find my reservation and got us to the room. The building and rooms are old and looks dirty. They have buses of tourists everyday. However, it's hard to find a better location than this.Genuine Hotels.com guest review
A little disappointed on the condition. The hotel is pretty old.Genuine Expedia guest review
"Don't go out after dark"
Great Staff, beautiful old historic hotel. But what a dangerous place to be at night. It is a shame to see the city make zero attempt to keep the aggressive homeless off the sidewalks, in the "metro" station (subway). Also, the ice machine was broken for several days, internet only worked in the lobby (even after we switched rooms for "better recep […] tion") Read moreGenuine Expedia guest review
"Old Hotel Whitecomb"
This hotel is so creepy. Its like an old government building. Would you sleep at your local post office? Plus, there are a lot of homeless people on that block. Then to pay over 300 dollars for one night for this experience is crazy.Genuine Expedia guest review
"Old and outdated"
Shower was full of little insects, dark and small room, creepy and dark corridors. Not great area if you want to walk around.Genuine Expedia guest review
"old dirty hotel"
The hotel is dingy old and in a rough neighborhood. It is not conveniently located for a business traveller.Genuine Hotels.com guest review
This was an aweful experience. My floor had a terrible smell. The Hotel charged me even though I had already paid through Expedia. When I tried to speak to the front desk they were rude and unhelpful. the elevators were so crowded I had to take the stairs every time. The hotel room was dirty the toilet seat was stained. Overall it was terrible!!! The […] Expedia reviews were inaccurate Read moreGenuine Expedia guest review
A beautiful historical hotel is kept clean and fairly comfortable, but disappointingly neglected by the staff's arrogance and unprofessional behavior. The phone in the room was not working, most likely completely disconnected. There is no accessible public bathroom in the hotel lobby and very few sitting areas for the guests. The information desk is […] almost always empty, bellboys are inaccessible and only on call and wait. There is no a quick check out even if the stay was already paid. The hotel's restaurant is open only for a limited times during the days, the Starbucks on the site is an only place to get refreshments, since the nearby coffee shops are shabby and have a very little to offer. The area is fairly safe but occupied by many transients day and night. Hotel's elevators are slow and the hallways empty and a bit creepy if one has to walk on the long narrow hallway to the room located on the back. In general, he hotel plus is the central location, the taxicabs parking on the front of the hotel, the easy access to the Bart and its well cleaned rooms. Its rating as a four stars hotel and its room prices are far too high comparing to other four stars hotels in the area that offer much more. Here, one pays for the sentiment to its historical past. If this is enough for the host to charge for, it is not enough for the guest. Read moreGenuine Expedia guest review
While the hotel is a quick walk to shopping and other landmarks in the city, the neighborhood is quite sketchy - specially at night. While I like historic stuff, the decor of the hotel can be quite spooky specially given the location and neighborhood. Scores of tourists at the hotel always - reception can get quite busy and not fully-staffed. There […] are four very big elevators but they take forever. That said, the maintenance staff was always very nice and the room was spacious and comfortable. Read moreGenuine Hotels.com guest review
"Lousy neighborhood. Lousy service."
Nuf saidGenuine Hotels.com guest review
"Great Hotel at a Great Price!!!"
We stay her alot and are always happy with our stay. The surrounding area is not the greatest but we have never had any problems, we are usually out and about untill late at night. The rooms are always clean and if there is ever an issue the hotel staff takes care of it ASAP. We will stay again in the future as we stay at this hotel 3-5 times per y […] ear. Read moreGenuine Hotels.com guest review
"A Truly Historic Location"
I felt as if the many guests of years come and gone were with us. This hotel is rich with historic design! Everything is well kept and clean. Staff was helpful and not overly polite. Food was excellent. Great location to muni access. Definitely will consider another stay.Genuine Hotels.com guest review
"we loved it!"
The hotel was centrally located for all activities we were doing including the warf & giants game. Beautiful hotel with clean roons and friendly staff. Enjoyed the architecture. Will stay again!Genuine Hotels.com guest review
"The only thing we did not liked"
The only thing we did not liked was that they do not let us know when we registered at the hotel that the parking was $40 per night. That was unbelievable, because it is more than the amount we paid for rental of the car. I think they should let the customers know ahead of time so clients could be prepared for that big charge.Genuine Expedia guest review
"Beautiful hotel with character, bad part of town"
Although I booked a queen room, the hotel staff told me when I checked-in they didn't have any more available. But the employee went to the back to talk to a manager and came back out with keys to my queen bed room. Overall, I really enjoyed the hotel. It's beautiful, and quite unique. Lots of character in the architecture, and breathtaking lobby. A […] lot of history (served as an old city hall after the fire), which is interesting. Only bad thing is the tired elevators take a while, but that gives you more chance to enjoy the beautiful surroundings! Even though it's in a bad part of downtown, there's a bus stop less than a block away, and we didn't have any problems. Valet was very helpful when we needed to get something out of the car and load our luggage up as well the day we left. They let us keep our car there until 6pm without an extra day's charge. Wi-Fi worked for the most part, but sometimes required you to log back in a few times. Read moreGenuine Hotels.com guest review
"Great old anchor of Market Street"
It was a beautiful grand old hotel. The service was a little slow and provincial, but very courteous. The room looked like it was cheaply renovated a long time ago with a noisy bathroom fan about to die, but was clean and comfortable.Genuine Hotels.com guest review
"Bad location and expensive."
The hotel is ok, but expensive for the location and accommodations.Genuine Expedia guest review
"satisfied with what are offered to us"
overall, we are happy with the hotel stay. The only thing that could make everyone happy is to change the carpet. It has "kind of old hotel smell" in there.Genuine Hotels.com guest review
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